--- title: "GoFundMe Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GoFundMe Pro the right Fundraising solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/127258/GoFundMe-Pro/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- GoFundMe Pro 4.3 (122) [View alternatives](https://www.capterra.com/p/127258/GoFundMe-Pro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of GoFundMe Pro Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews BB Bonnie B Lead Systems AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “Crowdfunding and P2P Fundraising was also a big win for us. But overall, it was the fantastic frontend UI and a great relationship with our account rep.“ February 6, 2025 Esther L Sr. Director of AdvancementNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “The Supporters list has the same problem.“ January 16, 2026 BB Bonnie B Lead Systems AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “We're looking to see what else is out there that might support our needs better in the future.“ February 6, 2025 Esther L Sr. Director of AdvancementNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months. “We are pretty frustrated.“ January 16, 2026 BB Bonnie B Lead Systems AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years. “The ease of setting up recurring gifts and managing them was great.“ February 6, 2025 TS Terry S Director of DevelopmentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Also, we didn't raise much money because it was expensive and, of course, there were fees for each donation.“ January 14, 2023 JA James A Outreach CoordinatorHuman Resources, 51 - 200 employeesUsed the software for: More than 2 years. “We used it for quite a while, we discovered a few programs that suited our needs better so it made sense to switch.“ July 19, 2024 AE Allison E Development CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Some of their column criteria cannot be found in certain reports resulting in manual entries or adding/removing columns.“ November 17, 2021 ## Showing most helpful reviews Showing 1-25 of 122 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Esther L. Sr. Director of Advancement Used the software for: Less than 1 year ### "Not all it's cracked up to be" January 29, 2026 3.0 We are pretty frustrated. The support folks are doing their best, but the fact that you cannot speak to someone in real time is bananas. I have spent hours in back and forth emails with someone when we could have hopped on the phone for 15 minutes with me sharing my screen and we'd be done. Pros This product has a lot of good features and does seem to provide a good experience for donors, which is meaningful. Cons Where to begin? 1. There is no live phone support - no training package that you can pay for to solve problems after the initial setup of your first campaign. 2. It's clear that the absorption of Classy has resulted in a kind of Frankenstein of products, with events linked to campaigns in a really confusing way ("what is this page and how did I get here? and also, how to I find it again?"). 3. The events displays are very flawed - the thermometer lists donor names but they don't scroll, and when \[sensitive content hidden\] buys a sponsorship for ABC Company, the name that shows up is \[sensitive content hidden\]. The Supporters list has the same problem. In 2026, when we have been doing events for decades, having an accurate real-time giving thermometer at a fundraiser seems like a basic function of a fundraising platform, but you can't get it here. 4. There is no credit card swiper to take in-the-moment donations. They offer a Stripe device to capture credit card info when guests check in. This can be very useful if you hold auctions where attendees end up with things in a "cart" so you can process payments after the event ends. We have no use for this device since we don't do auctions. GiveSmart had a smartphone attachment that would allow for in-person donation support. As it currently stands, our options are to 1) sit with someone while they do a text to donate or 2) open up the donation page for the event and manually enter the person's credit card info. Again, a swiper to capture impulse donations are offered by other platforms. Not this one. 5) Integration with Salesforce: This is pretty good and we are grateful to have it, in spite of the usual duplicate record creation that can happen. One thing we discovered, though, is that gifts made through individual fundraising pages, even if they are linked to a specific event, go into Salesforce separate from the event. For example, I did a test fundraising page for Giving Tuesday and the two gifts I collected show up in Salesforce under \[sensitive content hidden\] instead of GivingTuesday. If we do a big push for fundraising pages in the future, we will need to either develop a new tracking system or manually move the opportunities over one at a time so they are associated with the event. Review Source Cindy H. Development Director Used the software for: 3-5 years ### "Easy to use" July 23, 2021 4.0 In addition to loving the platform, we love the organization! Customer support is awesome! Pros We love how easy it is to create a fundraising campaign. Our users find it easy to customize their personal fundraising pages and share with friends and family. Cons Occasionally we find that it is not as feature rich as we would like, but Classy support is always there to suggest a work around and we prefer an easy to use platform to one with all the complexities that make it hard to use. Review Source JH Joseph H. Development & Partnerships Manager Used the software for: 1-3 years ### "Classy - an excellent solution for robust fundraising programs." August 9, 2022 5.0 Pros Classy is very easy to use, from the moment it is set up. Implementation was relatively straightforward, and had a dedicated Classy representative to walk us through the process. Upon set up, we were able to immediately reap the benefits of the platform, and the Support - from documentation, to regular training webinars, to the assigned Client Success Manager has been very useful. Cons There are certain design features/elements that I wish had more customization, especially within the crowdfunding and peer-to-peer campaigns and email acknowledgement templates. Review Source R Reviewer Creative Director Used the software for: Less than 1 year ### "Good fundraising platform" November 22, 2021 4.0 Pros Having a Peer-to-peer and crowd funding options is a nice tool to have under our belt. Cons The transaction fees are too high. We have several donors that call us and mail us checks because, when they cover the fees for their $1,000+ donations, takes away from the money they have set aside for our cause. We wish the fees were a little lower for small charities like ours. We are already paying to have the software (which is not cheap) and on top of that we need to give from the donations. Review Source Jen S. Director of Operations Used the software for: 3-5 years ### "Streamlined Fundraising Tool" January 22, 2022 5.0 Their customer service is amazing! Pros It's very easy to use, implement, and train on. Donors are very happy with the ease of transactions Cons I wish they had a more robust donor database so it could be an all in one solution for us. Review Source Bonnie B. Lead Systems Analyst Used the software for: 3-5 years ### "Fantastic at First, But the GoFundMe Merger Stalled Innovation—Now We’re Looking Elsewhere" February 10, 2025 3.0 Great for the first few years. Not so great now. We're looking to see what else is out there that might support our needs better in the future. Pros When we moved to Classy in 2018, we were so excited for a better donor user experience and better backend use. The ease of setting up recurring gifts and managing them was great. Crowdfunding and P2P Fundraising was also a big win for us. But overall, it was the fantastic frontend UI and a great relationship with our account rep. Cons Ever since being merged into gofundme, the quality of the product and the promised innovation have slowed to a crawl. Things we have been asking about for years and have been promised for years have gone unfinished. There are constantly issues around events where we have to keep reaching out to support to fix, rather than being able to fix them ourselves. The fact that the email receipt comes from Classy rather than being setup to come directly from our organizational email causes receipts to go to donor's junk email creating a terrible experience for them. We moved from Blackbaud and even though it was a terrible ui setup and terrible backend setup, we could at least sell swag at events and have it tracked directly in our CRM. We've been waiting on this feature from classy for a long time. The Salesforce integration is incredibly wonky. Not using best practices there. We have a good account rep again, but for a long stretch, we were just transferred from person, to person, to person who each time had done no research on us as a customer, we kept wasting our time to get them up to speed, only to be told over and over that the things we were hoping to see in platform had been delayed. I thought this merger with gofundme would increase innovation, but it's slowed it to an absolute crawl. Review Source R Reviewer Development Operations Manager Used the software for: Less than 1 year ### "Classy is Classy" December 1, 2022 5.0 Team Classy has been the most amazing customer service and team to work with. Responsive right away, always available, and the training through their library or in-person is second-to-none and done with excellence. Pros Classy is the easiest and by far most customizable CRM software that we have used. It is ready to go right away to start to build and create campaigns. The look is great and it is easy for the end-user to use as well. It is also very multi-functional in using the platform for donations, crowdfunding, peer-to-peer or ticketed events. All in one platform and delivers. Cons The current split of Classy and Classy Live (live event/auction) side of things is the biggest downside and separate but not a deal-breaker. They work together well. Review Source AG Adrian G. Director of Leadership Development Used the software for: 3-5 years ### "Simple Sharp Peer2Peer Fundraising Website" April 27, 2022 5.0 Classy allows us to run multiple similar events across Canada with the same professional quality of user experience and administrative management. When those two things are easier, we can focus on our priorities like recruiting participants and ensuring a quality event. We have had increased participation since using Classy and having measurably fewer user problems means having more returning participants year after year. Pros Ease of making a personalized website that matches our brand and has all the functionality that we need. Our participants find it easy to navigate and use which is so important when you are asking people to voluntarily fundraise for your cause. Cons I wish there was a way to highlight our sponsor logos in an upfront way so that participants and website visitors see them without it impeding their ease and ability to find information relevant to them. A sidebar or something? Review Source R Reviewer Marketing Communications Director Used the software for: 1-3 years ### "I'd be lost without Classy for our peer-to-peer fundraising campaigns!" April 19, 2021 5.0 Overall, Classy has enabled us to do more with fewer staff members and has increased our donations. We also have seen an overwhelming amount of donors (74%!) cover a portion of fees, so we keep more of our contributions. Customer Service is easy via chat and A++ every time - everyone is so nice and extra helpful! I highly recommend Classy as a fundraising platform. Pros Classy was SO easy to launch, customize and implement for both our donation page and our fundraising campaigns. Their interface is simple and intuitive, and they are constantly innovating new features and functions. It was also easy for our schools to set up their own campaigns. We have saved a ton of hours using Classy for our platform. We no longer have to manually do tasks that are done automatically like: send donor recognition emails, fraud management, import donor data to our email platform, offer employer matching gifts, in honor of donation gifts... Cons The cost is a bit prohibitive, but we were able to budget it for it once we compared Classy to other platforms and calculated the time we would save on their platform. Two big issues I have is that I need to download two reports to get all the accounting data for campaigns, and donor-paid fees show up in the fundraising total, which is misleading and has long been a user complaint. Review Source Claire B. Director Used the software for: 3-5 years ### "The best fundraising platform for our needs" March 28, 2019 5.0 We have been using Classy for many years now, and have raised tens of thousands of dollars from our growing community of donors. Classy is incredibly easy to use, and has amazing support, even though we're on a completely different time zone to the support team! The peer to peer campaigns, which we use at least once a year, are super straightforward and look great even if you don't know what you're doing or could never dream of creating something from scratch. We also shopped around and truly found that Classy offers the most competitive rates for what we need. Thanks! Pros Easy to use, and really prompt customer service. Cons Nothing! We're really happy with our use of Classy. I'm sure there's more we could do to make the most of all the platform has to offer but right now we're meeting all our needs. Review Source Kristin B. Director of Development Used the software for: 3-5 years ### "Classy is the go-to for peer-to-peer fundraising and ticketed events" November 18, 2021 4.0 The Classy integration with Facebook has reduced friction by helping our volunteers fundraise more easily. Pros The Classy for Salesforce support team is incredibly knowledgeable and has spent hours helping us fine-tune our integration issues. Classy campaigns are easy to set up, and the platform is great for peer-to-peer fundraising campaigns, especially now that it integrates with Facebook. Our account manager is extremely responsive, and the customer service representatives via the chat feature are helpful. Cons I wish the campaign pages had more flexibility/customization - like being able to add "impact tiles" to a ticketed event. Also, the reporting within a campaign for campaign level administrators is less user friendly than it used to be. We wish there was a way to easily copy attendee information (address) into billing information. Also, the mobile functionality is lacking - we wish there could be check scanning and on-site credit card processing. Review Source Bryan K. National Programs Director Used the software for: 3-5 years ### "Classy has provided us an excellent online fundraising platform!" February 28, 2019 5.0 Classy has provided an excellent platform for development of our online fundraising efforts and is now the centerpiece of our plans for future revenue growth. Before Classy, we received the occasional online gift from site visitors but now online giving is our second largest revenue source and has been growing at 30% annually. We highly recommend Classy and believe the platform is a great value! Pros Compared to other platforms for nonprofits, Classy offers more versatility in designing visually compelling donation pages, campaign landing pages, peer-to-peer fundraising pages and more. They are also constantly innovating ways to raise more funds (for example, by allowing you to request credit card processing fees and set the percentage requested and by making monthly giving a more prominent option for donors). Their customer service is also timely and well-informed and reporting tools have become quite sophisticated. Cons It took a little time to get to understand how to best use the new reporting tools, but once I did learn, I was able to access and analyze much more data than before the revamp. So it worked out well. There's really nothing I have a complaint about. Review Source Kepa B. External Affairs Officer Used the software for: 3-5 years ### "Classy keeps it, well, Classy!" November 26, 2021 4.0 I loved the customer support we receive from the Classy team. They are always so kind and helpful. Pros I like the easy-to-use Classy platform. Overall, the donation pages are easy to create, implement, and deliver to our audiences. Cons I think not having the Venmo or Cash App payment processors. Review Source Kristina B. Senior Conservation Associate Used the software for: Less than 1 year ### "Fully Featured Nonprofit Fundraising Software - with a price to match - but not a CRM " July 23, 2018 4.0 Pros You can make really beautiful and functional things with Classy, there is lots of room to customize and design. The peer to peer fundraising pages as part of event registration is great (this is what we are using it for). There are lots of moving parts so it is good that they have such great customer service - people on the phone have been great, also chat and email options. The onboarding process was really hands on - which it should be as the price/year is very high and taken with the percentage is even higher. We are early in our relationship with them trying to see if this powerful tool will bring in enough extra donations to be worth the added cost. No doubt its a good product with good service. Cons It's pricey, almost 3k/year - we've just launched our fundraising campaign and it remains to be seen if we can increase donations enough to cover the cost - but the biggest downside is you can't move your donor database in - at all. So let's be clear that this is not a CRM in any real sense- you can't upload files of people or donations to it - it is a one by one manual thing. It seems like a great way to manage people who have given through classy but if you have donor files already, you'll need another database - which you'll also have to pay for so this seems like a lot to pay for not a total solution. If you were to be starting from scratch this might be a moot problem. For us - we are keeping our Donor Tools account and just using classy for events as a test - but two donor portals is not an ideal situation. Review Source Kate K. Finance Specialist Used the software for: 3-5 years ### "Classy is AWESOME!" July 23, 2021 4.0 Pros Classy is just what we needed to make online donation easy and painless. Not only is the donor experience great, but Classy keeps track of the donors in a variety of useful ways and we receive our monies in a timely manner. In addition, Classy is able to organize our annual fundraiser, handling both ticket sales and donations. Cons Classy has many features that we don't fully use. We hope to learn more and use Classy more effectively in the future. Review Source Grace S. Director of Individual Giving Used the software for: 1-3 years ### "Good fundraising product for non-profits" November 27, 2021 5.0 Pros It allows dynamic and customizable campaign pages. We've been able to increase the information we disseminate to our donors Cons The design template is limited without coding experience Review Source R Reviewer Digital Campaigns Manager Used the software for: 1-3 years ### "Run away if you can" November 23, 2018 1.0 Great if you are just starting with fundraising for your Org. Basic functionality bad customer service. Pros Accepts international donation and recurring donations. But these are standard function any platform should offer Cons Theme - only basic customization allowed . basically a single column form with all the fields. Assume that they clients can't add any code. Does not allow the best practice of using multistep forms Does not acceptBank ACH or paypal You cannot even add a paypal button in the form instead you have to stick in a custom section under the body making it look ugly Cannot integrate tracking and analytics tools like Google Tag manager, optimize or hotjar Account servicing is bad. Our account exec barely responds to messages Review Source R Reviewer Annual Campaign and Gifts Manager Used the software for: 1-3 years ### "Great fundraising platform" July 26, 2021 5.0 Pros Very easy to use. Great customer service. Love to be able to run multiple campaigns at once. Easy to track donors. Cons Customization of design can be hard to maneuver sometimes. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Inaccurate reporting. Possible Legal issues." November 2, 2017 2.0 Donations Pros Easy to set up and use. Looks nice. Lots of options. The support team is initially responsive and friendly. Cons The reports the Classy system generates are not accurate. It's impossible to track donations with any confidence. The amounts are reported wrong. Recurring donations often do not recur. Failed transactions do not recapture once info is updated (meaning you lose a monthly donation). Tons of issues. I've audited our donations each month this year and reported to Classy with the discrepancies and each time they have been nice and helpful but have produced no fixes. Their support team is as confused by the problems as I am. We are currently consulting our legal team over these problems as we are concerned about tax ramifications in lieu of Classy's inability to accurately report donations. Scary stuff. Avoid Classy. Review Source R Reviewer Founder Used the software for: 3-5 years ### "Classy review " February 20, 2020 4.0 Brooke at classy was an amazing account person for us. All in all classy is great but we truly are a small company and needed a CRM built in. Pros We really liked how user friendly it was for our fundraisers. Cons We needed a CRM and also thought the cost was a little high. We moved to a org like classy that had a crm built in for less of a cost. Review Source Kate M. Director of Digital Strategy Used the software for: Less than 1 year ### "Several of our clients use Classy as their primary online fundraising software" March 27, 2018 3.0 It allows individuals to easily set up fundraisers on our behalf. Pros You can make visually appealing campaigns with relative ease. You don't have to be a designer to put these campaigns together and if you have time to dedicate to figuring out the most visually appealing format you can end up with a really solid, professional-looking fundraising campaign. The software can also be customized to send out receipts to online donors. Cons The thing I like least about Classy is the extra percentage they take from all incoming donations. They charge an additional fee on top of your payment processor (Stripe, Paypal, etc.) which can really eat into your funds raised if all of your online donations are being funneled through a Classy fundraising page. For this reason, I would recommend it only for crowdfunding or "friendraising" events because it is easy for others to sign up and fundraise on your organization's behalf. Review Source Diana O. Director of Development and Community Engagement Used the software for: 1-3 years ### "Classy is wonderful!" November 18, 2021 5.0 We have been able to significantly increase our online giving and outreach. This allows others to advocate for our mission using Classy as a platform. Pros Classy's platform allows us to showcase the different needs of our organization and gives donors various opportunities to further our mission through online giving. Cons There are a few things on the backend that would make the setup of campaigns more user-friendly. Classy has been responsive to this feedback! Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Classy is not for Nonprofits " November 5, 2018 3.0 We were sold to product for our donation platform, however once we signed the contract we found out that the product does not track Google E-commerce analytics, and its also does not allow donors to pick multiple funds. They did not allow us to cancel the contract even though this product was not a good fit for our organization and they sales team misrepresented the capacities to the product. We will never use Classy again, we paid annual contract and did not implement it at all. Pros Classy is a good alternative tool for the Peer to Peer fundraising platform, however they are marketing the product as a donation platform which could be problematic for nonprofits. Cons You cannot give your donors the option to pick multiple funds, its does not have capacity to to track Google E-commerce. The sales team never discloses this to you, and once your locked in the contract they will not let you get out even though the product is not a good fit for the organization. Review Source R Reviewer Director of Mission Advancement Used the software for: Less than 1 year ### "A game-changer for organizations looking to take giving to the next level" February 27, 2019 4.0 Pros With millenials as the largest segment of charitable givers, it was important for us to have a visually-appealing, user-friendly platform for managing online giving. Classy has done that for us. We have made a complete shift in our giving strategy from almost exclusively direct-mail appeals to a robust, web-based, crowdfunding and peer-to-peer approach. Additionally, the integration with Salesforce has been instrumental for us in being able to get the most bang for our buck. Finally, the ongoing user support, blog posts, guides, checklists, etc. have really been second-to-none. I can't recommend Classy highly enough. Cons There are still a few features that are coming along - but with Classy's customer support, I'm sure they're on their way! Review Source R Reviewer Project Manager Used the software for: 3-5 years ### "Classy is the best!" August 9, 2019 5.0 This platform makes it easy for our fundraisers to raise more money. Pros It's easy to navigate. We have been using it going on our 3rd year. My higher ups attends great conferences. They offer webinars - if you ar not up to speed on anything it's one's on fault. And they are really fun to work with. Cons During our peak season - Dec-Feb - sometimes it can be hard to get through - but it's rare. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.