# GoFundMe Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is GoFundMe Pro the right Fundraising solution for you? Explore 122 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/127258/Classy/reviews/

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GoFundMe Pro

4.3 (122)

[View alternatives](https://www.capterra.com/p/127258/GoFundMe-Pro/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated February 16th, 2026

# Reviews of GoFundMe Pro

Ease of use

4.3

Customer Service

4.2

## Pros and Cons in Reviews

BB

Bonnie B

Lead Systems AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years.

“Crowdfunding and P2P Fundraising was also a big win for us. But overall, it was the fantastic frontend UI and a great relationship with our account rep.“

February 6, 2025

Esther L

Sr. Director of AdvancementNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months.

“The Supporters list has the same problem.“

January 16, 2026

BB

Bonnie B

Lead Systems AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years.

“We're looking to see what else is out there that might support our needs better in the future.“

February 6, 2025

Esther L

Sr. Director of AdvancementNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 6-12 months.

“We are pretty frustrated.“

January 16, 2026

BB

Bonnie B

Lead Systems AnalystNon-Profit Organization Management, 51 - 200 employeesUsed the software for: More than 2 years.

“The ease of setting up recurring gifts and managing them was great.“

February 6, 2025

TS

Terry S

Director of DevelopmentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years.

“Also, we didn't raise much money because it was expensive and, of course, there were fees for each donation.“

January 14, 2023

JH

Joseph H

Development & Partnerships ManagerCivic & Social Organization, 51 - 200 employeesUsed the software for: 1-2 years.

“Implementation was relatively straightforward, and had a dedicated Classy representative to walk us through the process. Upon set up, we were able to immediately reap the benefits of the platform, and the Support - from documentation, to regular training webinars, to the assigned Client Success Manager has been very useful.“

August 4, 2022

AE

Allison E

Development CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months.

“Some of their column criteria cannot be found in certain reports resulting in manual entries or adding/removing columns.“

November 17, 2021

## Showing most helpful reviews

Showing 1-25 of 122 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Cindy H.  
Development Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Easy to use"

July 22, 2021

4.0

In addition to loving the platform, we love the organization! Customer support is awesome!

Pros

We love how easy it is to create a fundraising campaign. Our users find it easy to customize their personal fundraising pages and share with friends and family.

Cons

Occasionally we find that it is not as feature rich as we would like, but Classy support is always there to suggest a work around and we prefer an easy to use platform to one with all the complexities that make it hard to use.

Switched from

[Blackbaud TeamRaiser](https://www.capterra.com/p/198639/Blackbaud-TeamRaiser/)

We switched from TeamRaiser because we were looking for an easier to use platform for our volunteer fundraiser and a simpler way for staff to set up fundraisers. We definitely accomplished these goals.

Review Source

JH

Joseph H.  
Development & Partnerships Manager  
Civic & Social Organization  
Used the software for: 1-2 years

### "Classy - an excellent solution for robust fundraising programs."

August 4, 2022

5.0

Pros

Classy is very easy to use, from the moment it is set up. Implementation was relatively straightforward, and had a dedicated Classy representative to walk us through the process. Upon set up, we were able to immediately reap the benefits of the platform, and the Support - from documentation, to regular training webinars, to the assigned Client Success Manager has been very useful.

Cons

There are certain design features/elements that I wish had more customization, especially within the crowdfunding and peer-to-peer campaigns and email acknowledgement templates.

Alternatives considered

[Elevate](https://www.capterra.com/p/215395/Elevate/)[Bonterra EveryAction](https://www.capterra.com/p/142421/Bonterra-Development-Digital/)

Reason for choosing GoFundMe Pro

We chose Classy because it seemed like the best fit for our organization, given our needs, existing and planned tech stack, and cost in comparison to some of the other frontrunner fundraising solution options.

Switched from

[iATS](https://www.capterra.com/p/210471/iATS/)

We wanted to take advantage of some specific features for our primary fundraising solution, including Peer-to-Peer fundraising, multiple payment methods, and a donation self-service portal.

Review Source

Esther L.  
Sr. Director of Advancement  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Not all it's cracked up to be"

January 16, 2026

3.0

We are pretty frustrated. The support folks are doing their best, but the fact that you cannot speak to someone in real time is bananas. I have spent hours in back and forth emails with someone when we could have hopped on the phone for 15 minutes with me sharing my screen and we'd be done.

Pros

This product has a lot of good features and does seem to provide a good experience for donors, which is meaningful.

Cons

Where to begin? 1. There is no live phone support - no training package that you can pay for to solve problems after the initial setup of your first campaign. 2. It's clear that the absorption of Classy has resulted in a kind of Frankenstein of products, with events linked to campaigns in a really confusing way ("what is this page and how did I get here? and also, how to I find it again?"). 3. The events displays are very flawed - the thermometer lists donor names but they don't scroll, and when \[sensitive content hidden\] buys a sponsorship for ABC Company, the name that shows up is \[sensitive content hidden\]. The Supporters list has the same problem. In 2026, when we have been doing events for decades, having an accurate real-time giving thermometer at a fundraiser seems like a basic function of a fundraising platform, but you can't get it here. 4. There is no credit card swiper to take in-the-moment donations. They offer a Stripe device to capture credit card info when guests check in. This can be very useful if you hold auctions where attendees end up with things in a "cart" so you can process payments after the event ends. We have no use for this device since we don't do auctions. GiveSmart had a smartphone attachment that would allow for in-person donation support. As it currently stands, our options are to 1) sit with someone while they do a text to donate or 2) open up the donation page for the event and manually enter the person's credit card info. Again, a swiper to capture impulse donations are offered by other platforms. Not this one. 5) Integration with Salesforce: This is pretty good and we are grateful to have it, in spite of the usual duplicate record creation that can happen. One thing we discovered, though, is that gifts made through individual fundraising pages, even if they are linked to a specific event, go into Salesforce separate from the event. For example, I did a test fundraising page for Giving Tuesday and the two gifts I collected show up in Salesforce under \[sensitive content hidden\] instead of GivingTuesday. If we do a big push for fundraising pages in the future, we will need to either develop a new tracking system or manually move the opportunities over one at a time so they are associated with the event.

Alternatives considered

[Fundraise Up](https://www.capterra.com/p/174380/Fundraise-Up-Online-Giving-Widget/)[Humanitix](https://www.capterra.com/p/10004030/Humanitix/)

Reason for choosing GoFundMe Pro

Promised features and "intelligence" - this sounded like it might work for us, especially to grow our recurring giving.

Switched from

[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/)

We found a lot of the features of GiveSmart were a bit stale. One thing we especially disliked was that the event display with the giving thermometer only listed donors alphabetically, not showing the most recent gifts as they came in, so you'd have someone in the room make a $5,000 gift but if their name started with S, we could be waiting a long time to see their name on screen while Susan Abbott, who had given $25 months ago would get prime billing.

Review Source

Response from Classy

January 29, 2026

Thank you for the honest and detailed feedback. We’re glad the donor experience and features are working well, and we hear your frustration, especially around the lack of real-time support and the time lost resolving issues over email. Your comments on product complexity, event functionality, in-person giving, and Salesforce tracking are appreciated and being shared with our teams. While this doesn’t change your experience, please know the feedback is taken seriously and helps guide where we need to improve.

DV

Daniela V.  
Creative Director  
Design  
Used the software for: 6-12 months

### "Good fundraising platform"

November 16, 2021

4.0

Pros

Having a Peer-to-peer and crowd funding options is a nice tool to have under our belt.

Cons

The transaction fees are too high. We have several donors that call us and mail us checks because, when they cover the fees for their $1,000+ donations, takes away from the money they have set aside for our cause. We wish the fees were a little lower for small charities like ours. We are already paying to have the software (which is not cheap) and on top of that we need to give from the donations.

Alternatives considered

[Funraise](https://www.capterra.com/p/154623/Funraise/)[Mightycause](https://www.capterra.com/p/166314/Razoo/)

Reason for choosing GoFundMe Pro

We decided to give Classy a try because of some aspect of the software we wanted to try.

Review Source

JS

Jen S.  
Director of Operations  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Streamlined Fundraising Tool"

January 20, 2022

5.0

Their customer service is amazing!

Pros

It's very easy to use, implement, and train on. Donors are very happy with the ease of transactions

Cons

I wish they had a more robust donor database so it could be an all in one solution for us.

Alternatives considered

[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)

Switched from

[Blackbaud eTapestry](https://www.capterra.com/p/29170/eTapestry/)

eTapestry's interface for donors was very dated and not user friendly

Review Source

BB

Bonnie B.  
Lead Systems Analyst  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Fantastic at First, But the GoFundMe Merger Stalled Innovation—Now We’re Looking Elsewhere"

February 6, 2025

3.0

Great for the first few years. Not so great now. We're looking to see what else is out there that might support our needs better in the future.

Pros

When we moved to Classy in 2018, we were so excited for a better donor user experience and better backend use. The ease of setting up recurring gifts and managing them was great. Crowdfunding and P2P Fundraising was also a big win for us. But overall, it was the fantastic frontend UI and a great relationship with our account rep.

Cons

Ever since being merged into gofundme, the quality of the product and the promised innovation have slowed to a crawl. Things we have been asking about for years and have been promised for years have gone unfinished. There are constantly issues around events where we have to keep reaching out to support to fix, rather than being able to fix them ourselves. The fact that the email receipt comes from Classy rather than being setup to come directly from our organizational email causes receipts to go to donor's junk email creating a terrible experience for them. We moved from Blackbaud and even though it was a terrible ui setup and terrible backend setup, we could at least sell swag at events and have it tracked directly in our CRM. We've been waiting on this feature from classy for a long time. The Salesforce integration is incredibly wonky. Not using best practices there. We have a good account rep again, but for a long stretch, we were just transferred from person, to person, to person who each time had done no research on us as a customer, we kept wasting our time to get them up to speed, only to be told over and over that the things we were hoping to see in platform had been delayed. I thought this merger with gofundme would increase innovation, but it's slowed it to an absolute crawl.

Alternatives considered

[Neon Fundraise](https://www.capterra.com/p/241829/Neon-Fundraise/)[Click & Pledge](https://www.capterra.com/p/99432/Click-Pledge/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Bloomerang Fundraising](https://www.capterra.com/p/80990/Qgiv/)[Donorbox](https://www.capterra.com/p/156860/Donorbox/)

Reason for choosing GoFundMe Pro

We chose Classy because at the time, it had a great tools for a variety of different kinds of fundraising and a great frontend UI for donors.

Switched from

[Blackbaud Luminate Online](https://www.capterra.com/p/134915/Luminate-Online-Marketing/)

Blackbaud's ui and integration with Salesforce were absolutely atrocious. Setting up event pages, campaigns, email receipting felt like going to the dentist every day. We needed something that could help us catapult our digital fundraising and at the time, that partner was Classy.

Review Source

NP

Nick P.  
Development Operations Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Classy is Classy"

November 28, 2022

5.0

Team Classy has been the most amazing customer service and team to work with. Responsive right away, always available, and the training through their library or in-person is second-to-none and done with excellence.

Pros

Classy is the easiest and by far most customizable CRM software that we have used. It is ready to go right away to start to build and create campaigns. The look is great and it is easy for the end-user to use as well. It is also very multi-functional in using the platform for donations, crowdfunding, peer-to-peer or ticketed events. All in one platform and delivers.

Cons

The current split of Classy and Classy Live (live event/auction) side of things is the biggest downside and separate but not a deal-breaker. They work together well.

Alternatives considered

[Fundraise Up](https://www.capterra.com/p/174380/Fundraise-Up-Online-Giving-Widget/)[Swoogo](https://www.capterra.com/p/161291/Swoogo/)[Funraise](https://www.capterra.com/p/154623/Funraise/)[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[OneCause](https://www.capterra.com/p/145329/Fundraising-Software/)

Switched from

[GiveSmart](https://www.capterra.com/p/130794/GiveSmart/)

More functionality and flexibility in fundraising with needs. Not needing text-to-give as much. All in one stop platform.

Review Source

AG

Adrian G.  
Director of Leadership Development  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Simple Sharp Peer2Peer Fundraising Website"

April 26, 2022

5.0

Classy allows us to run multiple similar events across Canada with the same professional quality of user experience and administrative management. When those two things are easier, we can focus on our priorities like recruiting participants and ensuring a quality event. We have had increased participation since using Classy and having measurably fewer user problems means having more returning participants year after year.

Pros

Ease of making a personalized website that matches our brand and has all the functionality that we need. Our participants find it easy to navigate and use which is so important when you are asking people to voluntarily fundraise for your cause.

Cons

I wish there was a way to highlight our sponsor logos in an upfront way so that participants and website visitors see them without it impeding their ease and ability to find information relevant to them. A sidebar or something?

Switched from

[CanadaHelps](https://www.capterra.com/p/230221/CanadaHelps/)

Improved back end synchronization with our accounting department/software and better overall front end user experience.

Review Source

Katie L.  
Marketing Communications Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "I'd be lost without Classy for our peer-to-peer fundraising campaigns!"

April 15, 2021

5.0

Overall, Classy has enabled us to do more with fewer staff members and has increased our donations. We also have seen an overwhelming amount of donors (74%!) cover a portion of fees, so we keep more of our contributions. Customer Service is easy via chat and A++ every time - everyone is so nice and extra helpful! I highly recommend Classy as a fundraising platform.

Pros

Classy was SO easy to launch, customize and implement for both our donation page and our fundraising campaigns. Their interface is simple and intuitive, and they are constantly innovating new features and functions. It was also easy for our schools to set up their own campaigns. We have saved a ton of hours using Classy for our platform. We no longer have to manually do tasks that are done automatically like: send donor recognition emails, fraud management, import donor data to our email platform, offer employer matching gifts, in honor of donation gifts...

Cons

The cost is a bit prohibitive, but we were able to budget it for it once we compared Classy to other platforms and calculated the time we would save on their platform. Two big issues I have is that I need to download two reports to get all the accounting data for campaigns, and donor-paid fees show up in the fundraising total, which is misleading and has long been a user complaint.

Reason for choosing GoFundMe Pro

I researched about 8 other similar platforms. Classy had more features and integration than other products. We were also already using Stripe, and we liked that they had a payment platform that we already used and trusted.

Review Source

Claire B.  
Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "The best fundraising platform for our needs"

March 20, 2019

5.0

We have been using Classy for many years now, and have raised tens of thousands of dollars from our growing community of donors. Classy is incredibly easy to use, and has amazing support, even though we're on a completely different time zone to the support team! The peer to peer campaigns, which we use at least once a year, are super straightforward and look great even if you don't know what you're doing or could never dream of creating something from scratch. We also shopped around and truly found that Classy offers the most competitive rates for what we need. Thanks!

Pros

Easy to use, and really prompt customer service.

Cons

Nothing! We're really happy with our use of Classy. I'm sure there's more we could do to make the most of all the platform has to offer but right now we're meeting all our needs.

Review Source

KB

Kristin B.  
Director of Development  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Classy is the go-to for peer-to-peer fundraising and ticketed events"

November 16, 2021

4.0

The Classy integration with Facebook has reduced friction by helping our volunteers fundraise more easily.

Pros

The Classy for Salesforce support team is incredibly knowledgeable and has spent hours helping us fine-tune our integration issues. Classy campaigns are easy to set up, and the platform is great for peer-to-peer fundraising campaigns, especially now that it integrates with Facebook. Our account manager is extremely responsive, and the customer service representatives via the chat feature are helpful.

Cons

I wish the campaign pages had more flexibility/customization - like being able to add "impact tiles" to a ticketed event. Also, the reporting within a campaign for campaign level administrators is less user friendly than it used to be. We wish there was a way to easily copy attendee information (address) into billing information. Also, the mobile functionality is lacking - we wish there could be check scanning and on-site credit card processing.

Review Source

BK

Bryan K.  
National Programs Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Classy has provided us an excellent online fundraising platform!"

February 21, 2019

5.0

Classy has provided an excellent platform for development of our online fundraising efforts and is now the centerpiece of our plans for future revenue growth. Before Classy, we received the occasional online gift from site visitors but now online giving is our second largest revenue source and has been growing at 30% annually. We highly recommend Classy and believe the platform is a great value!

Pros

Compared to other platforms for nonprofits, Classy offers more versatility in designing visually compelling donation pages, campaign landing pages, peer-to-peer fundraising pages and more. They are also constantly innovating ways to raise more funds (for example, by allowing you to request credit card processing fees and set the percentage requested and by making monthly giving a more prominent option for donors). Their customer service is also timely and well-informed and reporting tools have become quite sophisticated.

Cons

It took a little time to get to understand how to best use the new reporting tools, but once I did learn, I was able to access and analyze much more data than before the revamp. So it worked out well. There's really nothing I have a complaint about.

Review Source

KB

Kepa B.  
External Affairs Officer  
Environmental Services  
Used the software for: 2+ years

### "Classy keeps it, well, Classy!"

November 22, 2021

4.0

I loved the customer support we receive from the Classy team. They are always so kind and helpful.

Pros

I like the easy-to-use Classy platform. Overall, the donation pages are easy to create, implement, and deliver to our audiences.

Cons

I think not having the Venmo or Cash App payment processors.

Reason for choosing GoFundMe Pro

Unknown.

Review Source

KB

Kristina B.  
Senior Conservation Associate  
  
Used the software for: Less than 6 months

### "Fully Featured Nonprofit Fundraising Software - with a price to match - but not a CRM "

July 19, 2018

4.0

Pros

You can make really beautiful and functional things with Classy, there is lots of room to customize and design. The peer to peer fundraising pages as part of event registration is great (this is what we are using it for). There are lots of moving parts so it is good that they have such great customer service - people on the phone have been great, also chat and email options. The onboarding process was really hands on - which it should be as the price/year is very high and taken with the percentage is even higher. We are early in our relationship with them trying to see if this powerful tool will bring in enough extra donations to be worth the added cost. No doubt its a good product with good service.

Cons

It's pricey, almost 3k/year - we've just launched our fundraising campaign and it remains to be seen if we can increase donations enough to cover the cost - but the biggest downside is you can't move your donor database in - at all. So let's be clear that this is not a CRM in any real sense- you can't upload files of people or donations to it - it is a one by one manual thing. It seems like a great way to manage people who have given through classy but if you have donor files already, you'll need another database - which you'll also have to pay for so this seems like a lot to pay for not a total solution. If you were to be starting from scratch this might be a moot problem. For us - we are keeping our Donor Tools account and just using classy for events as a test - but two donor portals is not an ideal situation.

Review Source

KK

Kate K.  
Finance Specialist  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Classy is AWESOME!"

July 22, 2021

4.0

Pros

Classy is just what we needed to make online donation easy and painless. Not only is the donor experience great, but Classy keeps track of the donors in a variety of useful ways and we receive our monies in a timely manner. In addition, Classy is able to organize our annual fundraiser, handling both ticket sales and donations.

Cons

Classy has many features that we don't fully use. We hope to learn more and use Classy more effectively in the future.

Review Source

GS

Grace S.  
Director of Individual Giving  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Good fundraising product for non-profits"

November 23, 2021

5.0

Pros

It allows dynamic and customizable campaign pages. We've been able to increase the information we disseminate to our donors

Cons

The design template is limited without coding experience

Review Source

CJ

Cyriac J.  
Digital Campaigns Manager  
Environmental Services  
Used the software for: 1-2 years

### "Run away if you can"

November 20, 2018

1.0

Great if you are just starting with fundraising for your Org. Basic functionality bad customer service.

Pros

Accepts international donation and recurring donations. But these are standard function any platform should offer

Cons

Theme - only basic customization allowed . basically a single column form with all the fields. Assume that they clients can't add any code. Does not allow the best practice of using multistep forms Does not acceptBank ACH or paypal You cannot even add a paypal button in the form instead you have to stick in a custom section under the body making it look ugly Cannot integrate tracking and analytics tools like Google Tag manager, optimize or hotjar Account servicing is bad. Our account exec barely responds to messages

Review Source

LD

Ludivine D.  
Annual Campaign and Gifts Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great fundraising platform"

July 22, 2021

5.0

Pros

Very easy to use. Great customer service. Love to be able to run multiple campaigns at once. Easy to track donors.

Cons

Customization of design can be hard to maneuver sometimes.

Review Source

PP

Pete P.  
Executive Director  
Arts and Crafts  
Used the software for: 6-12 months

### "Inaccurate reporting. Possible Legal issues."

October 31, 2017

2.0

Donations

Pros

Easy to set up and use. Looks nice. Lots of options. The support team is initially responsive and friendly.

Cons

The reports the Classy system generates are not accurate. It's impossible to track donations with any confidence. The amounts are reported wrong. Recurring donations often do not recur. Failed transactions do not recapture once info is updated (meaning you lose a monthly donation). Tons of issues. I've audited our donations each month this year and reported to Classy with the discrepancies and each time they have been nice and helpful but have produced no fixes. Their support team is as confused by the problems as I am. We are currently consulting our legal team over these problems as we are concerned about tax ramifications in lieu of Classy's inability to accurately report donations. Scary stuff. Avoid Classy.

Review Source

DC

Darryl C.  
Founder  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Classy review "

February 18, 2020

4.0

Brooke at classy was an amazing account person for us. All in all classy is great but we truly are a small company and needed a CRM built in.

Pros

We really liked how user friendly it was for our fundraisers.

Cons

We needed a CRM and also thought the cost was a little high. We moved to a org like classy that had a crm built in for less of a cost.

Review Source

KM

Kaitlyn M.  
Director of Digital Strategy  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Several of our clients use Classy as their primary online fundraising software"

March 26, 2018

3.0

It allows individuals to easily set up fundraisers on our behalf.

Pros

You can make visually appealing campaigns with relative ease. You don't have to be a designer to put these campaigns together and if you have time to dedicate to figuring out the most visually appealing format you can end up with a really solid, professional-looking fundraising campaign. The software can also be customized to send out receipts to online donors.

Cons

The thing I like least about Classy is the extra percentage they take from all incoming donations. They charge an additional fee on top of your payment processor (Stripe, Paypal, etc.) which can really eat into your funds raised if all of your online donations are being funneled through a Classy fundraising page. For this reason, I would recommend it only for crowdfunding or "friendraising" events because it is easy for others to sign up and fundraise on your organization's behalf.

Review Source

DO

Diana O.  
Director of Development and Community Engagement  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Classy is wonderful!"

November 16, 2021

5.0

We have been able to significantly increase our online giving and outreach. This allows others to advocate for our mission using Classy as a platform.

Pros

Classy's platform allows us to showcase the different needs of our organization and gives donors various opportunities to further our mission through online giving.

Cons

There are a few things on the backend that would make the setup of campaigns more user-friendly. Classy has been responsive to this feedback!

Review Source

MS

Mohammed S.  
Executive Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Classy is not for Nonprofits "

October 31, 2018

3.0

We were sold to product for our donation platform, however once we signed the contract we found out that the product does not track Google E-commerce analytics, and its also does not allow donors to pick multiple funds. They did not allow us to cancel the contract even though this product was not a good fit for our organization and they sales team misrepresented the capacities to the product. We will never use Classy again, we paid annual contract and did not implement it at all.

Pros

Classy is a good alternative tool for the Peer to Peer fundraising platform, however they are marketing the product as a donation platform which could be problematic for nonprofits.

Cons

You cannot give your donors the option to pick multiple funds, its does not have capacity to to track Google E-commerce. The sales team never discloses this to you, and once your locked in the contract they will not let you get out even though the product is not a good fit for the organization.

Review Source

LS

Laura S.  
Director of Mission Advancement  
Education Management  
Used the software for: 6-12 months

### "A game-changer for organizations looking to take giving to the next level"

February 21, 2019

4.0

Pros

With millenials as the largest segment of charitable givers, it was important for us to have a visually-appealing, user-friendly platform for managing online giving. Classy has done that for us. We have made a complete shift in our giving strategy from almost exclusively direct-mail appeals to a robust, web-based, crowdfunding and peer-to-peer approach. Additionally, the integration with Salesforce has been instrumental for us in being able to get the most bang for our buck. Finally, the ongoing user support, blog posts, guides, checklists, etc. have really been second-to-none. I can't recommend Classy highly enough.

Cons

There are still a few features that are coming along - but with Classy's customer support, I'm sure they're on their way!

Review Source

LH

Linda H.  
Project Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Classy is the best!"

August 8, 2019

5.0

This platform makes it easy for our fundraisers to raise more money.

Pros

It's easy to navigate. We have been using it going on our 3rd year. My higher ups attends great conferences. They offer webinars - if you ar not up to speed on anything it's one's on fault. And they are really fun to work with.

Cons

During our peak season - Dec-Feb - sometimes it can be hard to get through - but it's rare.

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