--- title: "everything HelpDesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about everything HelpDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/127267/everything-HelpDesk/" page_type: "product" language: "en" --- # everything HelpDesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) everything HelpDesk ## What is everything HelpDesk? #1 FOR SCHOOLS, UNIVERSITIES, AND STATE & LOCAL GOVERNMENT. A robust help desk built with ITSM power to increase end-user satisfaction, minimize level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For government, K-12, and higher education including universities, colleges, etc. Join hundreds of other government organizations and schools, and TRY IT TODAY FOR FREE! ## What is everything HelpDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for everything HelpDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.grouplink.com&name=everything HelpDesk) ## everything HelpDesk Overview Updated August 2026 AI summary everything HelpDesk provides organizations of all sizes with tools for managing support requests, tracking incidents, and automating workflows across multiple channels. It features ticket management, SLA tracking, a knowledge base, real-time notifications, and integration with Gmail and Outlook. Deployment options include cloud and on-premise environments, supporting flexible access for IT, education, and public sector teams. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### everything HelpDesk 4.3 (13) VS. [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $20 Per Feature, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (13) Ease Of Use 4.3 (3,614) Value For Money 4.6 (13) Value For Money 4.2 (2,668) Customer Service 4.5 (13) Customer Service 4.3 (2,776) ## everything HelpDesk alternatives [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (794)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/127267/everything-HelpDesk/alternatives/) ## FAQs about everything HelpDesk Overview ### What company size and specific industries is everything HelpDesk built for? everything HelpDesk is designed for K-12 schools, higher education institutions, and state and local government organizations, as well as other industries that need better tracking effectiveness, lower total cost of ownership, and measurable reporting. It is best suited for public sector and education environments. Features and Usability ### What are the key features of everything HelpDesk? everything HelpDesk includes incident management and workflow automation, plus ticket management, support ticket tracking, and SLA management for service operations. It also offers a self-service portal, client portal, knowledge base management, multi-channel communication, automated routing, alerts and notifications, reporting and analytics, API access, and third-party integrations. Integrations ### Which third-party tools and platforms does everything HelpDesk integrate with? everything HelpDesk integrates with Gmail and Microsoft Outlook for email-based ticket handling and support workflows. These native connections cover the main communication platforms listed in the catalog, allowing teams to manage messages from two widely used inbox systems inside the help desk. Getting Started and Support ### What training and onboarding options does everything HelpDesk offer? everything HelpDesk provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does everything HelpDesk offer? everything HelpDesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Support availability is listed across multiple channels, giving users several ways to get answers and assistance. ## Features AI summary Based on 5,070 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) everything HelpDesk supports all three of the features reviewers rate most important: **Ticket Management**, **Real-Time Notifications**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help businesses organize support requests, keep teams updated as issues change, and track response commitments more effectively, allowing teams to deliver more consistent customer service and resolve tickets on time. Ticket Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Interaction Tracking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request everything HelpDesk 43 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (13) 4.2 Based on 13 reviews ## Pricing Value for money 4.6 (13) Free Trial Free Version Basic $20.00 Per Feature,Per Month Value for money 4.6 (13) 4.6 Based on 13 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (13) 4.5 Based on 13 reviews ## User reviews Overall rating 4.3 Based on 13 reviews Filter by rating 5(5) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MR Marissa R. IT Administrative Assistant Furniture ### "Our work flow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 15, 2021 Using everything HelpDesk helps us run our company a lot better and we get to solve problems within our company faster. It has been easy to use and to communicate within our team and get task done. We use it daily and our work starts here with everything HelpDesk. Pros This software is very easy to use. Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain. Assigning tickets to a specific person allows us to held that individual accountable for their work. Cons Adding tabs to the (My tickets) section could be made easier for the user trying to add tabs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hector V. San Marcos Unified School District Education Management ### "Great Helpdesk Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 28, 2018 Pros You can fully customize this software depending on your needs, you can add a connection to your SQL and active directory, you can have 2 way communication between technician and the person that created a work order or asked for help, you can add attachments, videos, etc Cons if you modify or customize your software and you upgrade to the latest version you sometimes loose any manual change so make sure you make a backup before each upgrade Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Network Security Manager Higher Education ### "Great Help Desk Ticketing Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 July 10, 2018 Pros I like the fact that it is very customizable. You can make custom fields and report on those. They also have an add on called Dashboards. This really is cool as it gives you real time statistics of tickets you have open/closed, etc. Cons The interface is a little outdated. Old school menu systems in a webpage. Doesnt really seem like you're on a webpage, more like you're using a thick client Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Technology Coordinator ### "Solid self-hosted helpdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 25, 2018 Pros Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions. Cons Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 1, 2018 Thanks for this review! We¿re happy to announce everything HelpDesk (¿eHD¿) currently integrates w/Asset Tracking thru ¿GroupLink Network/Asset Explorer¿ & its partner, and v11.7 (late \`18) will integrate w/MS & Google cals. We¿d love more input as many customers participate in the roadmap. Current & 2018 releases include: ¿ MFA, ADFS, Google SSO, etc. ¿ More APIs w/acctg & other ¿ Asset Tracking tied deep w/incident reports, work-orders ¿ Enhanced Self-Service (w/ predictive KB) ¿ New mobile apps o use GPS for location-based work-orders o scan-in/out w/mobile device o apps thru Apple & Google ¿ "Network Asset Discovery" (e.g.,topology, audit, reports) & "Network Device Monitoring¿ (e.g., alerts & alarms) With great customer relationships we¿ll continue to upgrade and improve our already strong ticket & asset tracking solution, keeping it powerful, easy to use & economical for the budget minded. Happy to discuss 801-335-0700 WG Willies G. IT specialist Information Technology and Services ### "Ehelpdesk for the win" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 16, 2017 Ehelpdesk has been a very important tool in our organization. It allowed us to track our work, problems and solutions. I love that it is user friendly and most staff can create tickets without training. Pros Easy to use Cons Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DB Dave B. ### "Very nice Helpdesk system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2017 I have been using Everything Helpdesk in our organization for a number of years now and really like the application. It works very well for us, not only in IT but we also use it in our maintenance department for their work orders and to document for our change management policy. It is simple to use and very adaptable Highly reccomended. Pros Ease of use and the communication tools for keeping users up to date on their tickets Cons None Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MG Mike G. IT manager Education Management ### "great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 12, 2016 very happy with it, been using for about 10 years. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MD Mark D. ### "Got the job done. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 8, 2016 Overall, "everything HelpDesk" by Group Link is a solid HelpDesk solution. I used this software at my prior job for almost 2 years and had no complaints. It certainly isn't very flashy and it did does not have a lot of customization, but for what it was used for (task management, communication between tech/client) it just simply got the job done. It is lacking some of the most attractive features that you may find other solutions but in my experience there was rarely a software glitch or a problem that required support. All that said, If you are looking for a solid, albeit conservative, helpdesk, and asset management solution, then this would be a great choice. Pros \- Well-built, rarely had any software problems - Allows customization of ticket views - Great integration with other departments Cons \- Rather bland layout - Feels a little out of date - A little pricey for what you get. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2016 Mark, Thank you for your feedback! We appreciate your comments from your previous job and are sorry to hear you are not using everything HelpDesk (eHD) with your current employer. We wish you could see and use the latest version of eHD, with its great UI and powerful features and flexibility for streamlining work for IT technicians & management, and for giving great Work Order tracking and templates and reports for other departments, like HR, facilities and maintenance. Also, our new pricing structure makes eHD very cost advantageous for small to large organizations and we also offer a Free Version for up to 3 technicians http://grouplink.com/products/everything-helpdesk/free-helpdesk-offering/ We'd love to work with your current team! Sincerely, Your GroupLink Customer Success Team CH Colleen H. ### "GroupLink HelpDesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 21, 2016 Everything HelpDesk has worked well in our office to allow us to track tickets and to allow staff to automatically generate a ticket just by sending an email. Pros Ease of use. Cons We would like to be able to customize the survey so that we can ask our own questions and it would be nice to be able to turn that option on/off based on a time period rather than by ticket. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AH Ann H. ### "grouplink helpdesk" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 November 14, 2016 Ease of use for the end user submitting a ticket is easy. Ease of use for the administrative side (setup) is not that easy. Customer support is slow to respond, have submitted tickets in the past that took months to get responses. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 22, 2016 Ann, thank you for your feedback! We apologize for any delayed response to your submitted tickets. We work hard to make timely support responses a priority at GroupLink and have made attempts to contact you. Please reply at your convenience and we will be happy to resolve those issues. TK Tim K. IT Director Government Administration ### "Great software for the price" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 9, 2016 We have been using Grouplink for 4 years and it works great for our environment. We only use the incident management and knowledgebase functions and they perform very well for our 300 user environment. Pros Simple to use. Easy to customize. Its integration with our email system. We like the knowledgebase as well. Cons The inventory module is not very usable for us. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AM Andy M. ### "Does what it needs to do" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 10, 2016 Easy to use and configure. Users have no issues being able to report or inquire on their tickets. Let's me manage the problems, not the helpdesk software. Pros Easy to use and manage. Cons Some of the more advanced features that require an active client on the computer. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JV Jasper V. Workplace Administrator Consumer Goods ### "does what it needs to, very basic, but lightweight, works in most browsers" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 13, 2016 it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts & payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess. Pros easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult. Cons sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New>Ticket/KB/Filter>Group>Category>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.