# Live Help Messenger Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Live Help Messenger Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/127270/Live-Help-Messenger --- # Live Help Messenger Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Live Help Messenger ## What is Live Help Messenger? MySQL & PHP based live help customer support solution with visitor statistics, offline messaging. Android/iPhone mobile apps available. ## What is Live Help Messenger used for? [Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$149 Per User, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Live Help Messenger?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.chatstack.com/&name=Live Help Messenger) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Live Help Messenger 1.7 (3) VS. [### Online Live Chat](https://www.capterra.com/p/140387/Online-Live-Chat/) [4.8 (4)](https://www.capterra.com/p/140387/Online-Live-Chat/#reviews) Starting Price A$149 Per User, One Time Starting Price $4.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (3) Ease Of Use 5.0 (4) Value For Money 2.0 (2) Value For Money 5.0 (3) Customer Service 1.7 (3) Customer Service 4.3 (3) ## Live Help Messenger alternatives Highest Rated [SwiftSales](https://www.capterra.com/p/204413/Swift-Chat/) [5.0 (2)](https://www.capterra.com/p/204413/Swift-Chat/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204413/Swift-Chat/) [Click2Magic](https://www.capterra.com/p/266199/Click2Magic/) [5.0 (1)](https://www.capterra.com/p/266199/Click2Magic/#reviews) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/266199/Click2Magic/) [TalkJS](https://www.capterra.com/p/166730/TalkJS/) [4.0 (1)](https://www.capterra.com/p/166730/TalkJS/#reviews) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/166730/TalkJS/) [Uptok](https://www.capterra.com/p/231919/Uptok/) [5.0 (1)](https://www.capterra.com/p/231919/Uptok/#reviews) Starting price $99.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/231919/Uptok/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Proactive Chat 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Customizable Branding Add customized logos and colors to align with company branding Offline Form Form to collect visitor contact information when live chat isn't available Live Help Messenger 8 features Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Add customized logos and colors to align with company branding Access software remotely via mobile devices Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 2.3 (3) 2.3 Based on 3 reviews ## Pricing Value for money 2.0 (2) Basic A$149.00 Per User,One Time Value for money 2.0 (2) 2.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.7 (3) 1.7 Based on 3 reviews ## User reviews Overall rating 1.7 Based on 3 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(2) Mentioned topic Sorted by most recent ES Eric S. V.P. Sales | Digital Marketing Building Materials ### "Extremely buggy and poor service" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 September 27, 2023 Overall very poor experience !!!Chatstack is designed to do many things including but not limited to answering customer questions and help increase sales. Because it is so full of bugs and has so many technical issues consistently it has become impossible to correctly answer questions and gain sales from potential and existing customers that use our Chatstack live help. Pros Easy to use when it worksFixed fee for unlimited websites (I am grandfathered in under an old plan) Cons Chatstack is a one-person operation that has very long delays in responses with the same person responding to all types of support and sales requests.Chatstack desktop and iPhone versions are CONTINUOUSLY buggy and the owner never resolves the problems 100%.My patience has run out!Do not use Chatstack unless you want a poor-quality product and poor, slow service! Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/) [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing Live Help Messenger Fixed fee for unlimited websites (I am grandfathered in under an old plan) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Software Engineer Computer Software ### "Easy to setup customer service software for live chat" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 20, 2022 The overall experience was good, even though they can work on improving their UI, but their features are great at their price point. Pros The initial setup was quick and easy. I was able to quickly set up my website with Live Help Messenger. Moreover, it is easy to use and I didn't require any additional training or learning to understand its features.I used their practice chat, and canned responses during my trial, their features were suffice for me to complete the task. Cons I did not like its frontend Ui and design. They can really work on improving their user experience and creating more pleasing designs. I did not use the app further because the user experience was not up to the mark. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Executive Director Education Management ### "Poorly written, and they don't honor their money-back guarantee" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 3, 2019 Pros Once I purchased the product I found nothing good or redeeming about it. Cons New versions of the software have many bugs, some of which were reproducible directly on the company's own website and were acknowledged by the company, which makes it obvious there is no quality control or testing. The server-side performance is very poor. Most importantly, the company will not honor its advertised money-back guarantee. I requested a refund 4 days after purchase (out of 14 advertised) and while we no longer have the software, they still have not refunded the money. It looks like they were simply trying to run out the clock so we can't dispute it. I would never use this product in production or do business with this company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)