Who Uses This Software?

Dual Desk is a remote support software for companies that want agents to access customer's computers remotely. Dual Desk is able to work through firewalls and in different computer configurations

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Price includes free updates
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows

Vendor Details

  • Advantig
  • www.advantig.com

About DualDesk

PC remote support software designed for MS for on-demand technical support through firewalls.


DualDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

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