Who Uses This Software?

Ideal for companies that already use IBM Notes, GS/HelpDesk is designed to support incident management, problem management, and change management.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact GroupSoft Systems for pricing details
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native

Vendor Details

  • GroupSoft Systems
  • www.groupsoft.com

About GS/HelpDesk

Internal ITSM solution that offers problem management, reporting, charts, asset and knowledge management for IBM Lotus Notes/Domino..


GS/HelpDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management

GS/HelpDesk Reviews

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