Help Desk Premier

4.5 / 5 2 reviews

Who Uses This Software?

Help Desk Premier is suited to organizations of all sizes and in any industry. It is suitable for 1 user or 100 users, and can support any number of end-users.

Average Ratings

2 Reviews
  • 4.5 / 5
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
  • Deployment
    Cloud, SaaS, Web
  • Support
    Business Hours

Vendor Details

  • Help-Desk-Software
  • Founded 2009
  • United States

About Help Desk Premier

Help Desk Premier is an easy-to-use web based application that has many of the features found in enterprise applications, but at a fraction of the cost. Help Desk Premier installs in the security of your own network within minutes, although it can be quickly installed in the cloud as well. With a host of advanced features for organizations of all sizes, and even a free two-user version to get your started, Help Desk Premier is the easy choice for your IT Help Desk needs.


Help Desk Premier Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • IT Asset Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Remote Access/Control
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Workflow Configuration

Help Desk Premier Reviews Recently Reviewed!

Help Desk needs no help

Jul 14, 2017
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not

Pros: That its cloud based and I can access it anywhere. Customers can just go online and to our website making it easier to use.

Cons: It would be very handy if the user could set custom folders and fields for specific or non specific jobs.

Help Desk Premier

Apr 11, 2013
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The application had all the features I needed at a very budget friendly price. It is very easy to navigate and train new technicians on. The combination of the views and escalation features let us set up simple and complicated rules easily.

Cons: We had to enter our assets manually due to there not being an automated inventory module with the product.

Overall: I would highly recommend this product.