Marval Software

MSM

5 / 5 1 review

Who Uses This Software?

Organisations who are IT Service and customer centric with a strong governance, compliance and outcome focus; with a bias on process standardisation, reliability and risk mitigation


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Marval Software
  • www.marval.co.uk
  • Founded 1989
  • United Kingdom

About MSM

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.


MSM Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract Management
  • Dashboard
  • Incident Management
  • Problem Management
  • Release Management
  • Self Service Portal

MSM Reviews

It is a tool with all service management needs for your IT / Non-IT organisation.

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use - web based - database programmed - light in term of performance.

Cons: new development procedure is quite done with delays as it needs to be confirmed on base company after lots of analysis.

Overall: It's about 3 years I am playing the role of administrator for MSM and I have gone through lots of customer requirements and I could found at least one solution with this ITSM tool. I can see it is getting better and better. It is surely an iso 20000 compatible application and can meet all requirements if you are planning to get the certificate for your company.

Recommendations to other buyers: All in all, I see this application strong enough to support any customer needs if these needs are based on ITIL/ISO 20000.