Marval Software


4.5 / 5 2 reviews

Who Uses This Software?

Organisations who are IT Service and customer centric with a strong governance, compliance and outcome focus; with a bias on process standardisation, reliability and risk mitigation

Average Ratings

2 Reviews
  • 4.5 / 5
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Marval Software
  • Founded 1989
  • United Kingdom

About MSM

Web-based ITSM, service desk and helpdesk software. ITIL and ISO/IEC 20000 compatible.

MSM Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

MSM Reviews Recently Reviewed!

It is a tool with all service management needs for your IT / Non-IT organisation.

Sep 28, 2016
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: Easy to use - web based - database programmed - light in term of performance.

Cons: new development procedure is quite done with delays as it needs to be confirmed on base company after lots of analysis.

Overall: It's about 3 years I am playing the role of administrator for MSM and I have gone through lots of customer requirements and I could found at least one solution with this ITSM tool. I can see it is getting better and better. It is surely an iso 20000 compatible application and can meet all requirements if you are planning to get the certificate for your company.

Recommendations to other buyers: All in all, I see this application strong enough to support any customer needs if these needs are based on ITIL/ISO 20000.

Service Management tool with Enterprise capability

Dec 12, 2017
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not

Pros: I have previously used this tool in a large organisation (Government, 10,000+ employees) for service desk/service management. It is customisable but key features you need are available out of the box. Has a simple web front end for most users with complex reporting for admins.

Cons: If investing in this tool, invest in training or a consultant to support you getting going. From there is is possible to manage this yourself.

Overall: ITSM, ISO 9000 support