# Best OTRS Alternatives 2026 | Capterra > Looking for alternatives to OTRS? Find out how OTRS stacks up against its competitors with real user reviews, pricing information, and what features they offer. Source: https://www.capterra.com/p/127284/OTRS/alternatives --- # Alternatives to OTRS [4.4 (96)](https://www.capterra.com/p/127284/OTRS/reviews/) Write a Review! [View Profile](https://www.capterra.com/p/127284/OTRS/) Tabset anchor ## Top OTRS Alternatives OTRS * * * Starting from: Not provided by vendor Pricing Model: Not provided by vendor * * * Overall Rating: [4.4 (96)](https://www.capterra.com/p/127284/OTRS/reviews/) Ease of Use 4.2 Customer Service 4.3 Features 4.4 Value for Money 4.5 * * * Starting from: $20/Per Month Pricing Model: Per User * * * Overall Rating: [4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Ease of Use 4.2 Customer Service 4.3 Features 4.5 Value for Money 4.3 * * * Starting from: $39/Per Month Pricing Model: Per User * * * Overall Rating: [4.4 (4079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of Use 4.3 Customer Service 4.3 Features 4.4 Value for Money 4.2 * * * Starting from: $19/Per Month Pricing Model: Per User * * * Overall Rating: [4.5 (698)](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of Use 4.6 Customer Service 4.6 Features 4.3 Value for Money 4.4 Tabset anchor All OTRS Alternatives At a Glance Top Alternatives for OTRS - [JIRA Service Management](#product_b760c482-1fb9-46ab-a9e0-a6d200b4bc5b) - [Zendesk Suite](#product_ffc45fc8-9499-40c2-b1ba-a6d200b7a22f) - [Freshservice](#product_0960079d-3ea9-4062-8064-a6d200b42fbe) - [SysAid](#product_5411fa84-69c4-47bd-a274-a6d200b6d7d4) - [Zoho Desk](#product_81110b70-0546-4846-9874-a6d200b7a22f) Tabset anchor by SysAid Technologies [4.5 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) The most advanced AI-Powered IT Service Management platform out there with generative AI baked into every element of service management [Learn more about SysAid](https://www.capterra.com/p/107225/SysAid/) Compare Tabset anchor by Zoho [4.5 (2212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Compare Tabset anchor by Fin [4.5 (1133)](https://www.capterra.com/p/134347/Intercom/reviews/) Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. [Learn more about Intercom](https://www.capterra.com/p/134347/Intercom/) Compare Tabset anchor by Freshworks [4.5 (3416)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Compare Tabset anchor by ManageEngine [4.4 (230)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows. [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Compare Tabset anchor by Salesforce [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Boost mobile worker productivity, optimize scheduling and dispatch, and drive field efficiency with Salesforce Field Service. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Compare Tabset anchor by QualityUnit [4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Compare Tabset anchor by Bitrix [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is #1 project management platform with Gantt charts and task dependencies. Cloud, mobile and open source. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Compare Tabset anchor by Atera [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Manage assets, inventory, and ticketing in one full-stack platform, all while cutting your IT workload with AI agents. [Learn more about Atera](https://www.capterra.com/p/144309/Atera/) Compare Tabset anchor by Issuetrak [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Resolve issues better without breaking the bank. Gain peace of mind with a tool proven to meet the demands of issue tracking. [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Compare Tabset anchor ## [Milvus](https://www.capterra.com/p/202528/Milvus/) by Milvus [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Intelligent helpdesk and IT management system. [Learn more about Milvus](https://www.capterra.com/p/202528/Milvus/) Compare Tabset anchor ## [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1721)](https://www.capterra.com/p/62194/LiveChat/reviews/) LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/) Compare Software Found In - [ITSM Software](https://www.capterra.com/itsm-software/) - [Remote Work Software](https://www.capterra.com/remote-work-software/) - [Help Desk Software](https://www.capterra.com/help-desk-software/) - [Issue Tracking Software](https://www.capterra.com/issue-tracking-software/) - [Service Desk Software](https://www.capterra.com/service-desk-software/) - [Workflow Management Software](https://www.capterra.com/workflow-management-software/) - [Knowledge Base Software](https://www.capterra.com/knowledge-base-software/) - [IT Service Software](https://www.capterra.com/it-service-software/) - [Customer Service Software](https://www.capterra.com/customer-service-software/) - [IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)