# Best OTRS Alternatives 2026 | Capterra > Looking for alternatives to OTRS? Find out how OTRS stacks up against its competitors with real user reviews, pricing information, and what features they offer. Source: https://www.capterra.com/p/127284/OTRS/alternatives --- # Alternatives to OTRS [4.4 (96)](https://www.capterra.com/p/127284/OTRS/reviews/) Write a Review! [View Profile](https://www.capterra.com/p/127284/OTRS/) Tabset anchor ## Top OTRS Alternatives OTRS * * * Starting from: Not provided by vendor Pricing Model: Not provided by vendor * * * Overall Rating: [4.4 (96)](https://www.capterra.com/p/127284/OTRS/reviews/) Ease of Use 4.2 Customer Service 4.3 Features 4.4 Value for Money 4.5 * * * Starting from: $115/Per Month Pricing Model: Per User * * * Overall Rating: [4.4 (4083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Ease of Use 4.3 Customer Service 4.3 Features 4.4 Value for Money 4.2 * * * Starting from: $129/Per Month Pricing Model: Per User * * * Overall Rating: [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Ease of Use 4.6 Customer Service 4.5 Features 4.3 Value for Money 4.6 * * * Starting from: $39/Per Month Pricing Model: Per User * * * Overall Rating: [4.5 (1134)](https://www.capterra.com/p/134347/Intercom/reviews/) Ease of Use 4.4 Customer Service 4.3 Features 4.4 Value for Money 4.0 Tabset anchor All OTRS Alternatives At a Glance Top Alternatives for OTRS - [Zendesk Suite](#product_ffc45fc8-9499-40c2-b1ba-a6d200b7a22f) - [Atera](#product_60b517b6-f6f5-4480-b945-a6d200b2cab2) - [Intercom](#product_f9409c84-4f61-4fde-af2d-a6d200b49f49) - [Freshdesk](#product_7ab9772e-1e92-48c9-bfbb-a6d200b42fbe) - [Zoho Desk](#product_81110b70-0546-4846-9874-a6d200b7a22f) Tabset anchor by Freshworks [4.5 (3460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Compare Tabset anchor by Zoho [4.5 (2213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Compare Tabset anchor by Freshworks [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Move from point-in-time audits to 24/7 compliance. Reduce risk and avoid penalties with Freshservice's unified, AI-native platform. [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Compare Tabset anchor by SysAid Technologies [4.5 (520)](https://www.capterra.com/p/107225/SysAid/reviews/) SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. [Learn more about SysAid](https://www.capterra.com/p/107225/SysAid/) Compare Tabset anchor by Issuetrak [4.6 (205)](https://www.capterra.com/p/16499/Issuetrak/reviews/) Resolve issues better without breaking the bank. Gain peace of mind with a tool proven to meet the demands of issue tracking. [Learn more about Issuetrak](https://www.capterra.com/p/16499/Issuetrak/) Compare Tabset anchor by Bitrix [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is the fastest-growing free CRM, trusted by 15M+ companies worldwide. One platform for all your business needs. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Compare Tabset anchor by Salesforce [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Boost mobile worker productivity, optimize scheduling and dispatch, and drive field efficiency with Salesforce Field Service. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Compare Tabset anchor by ManageEngine [4.4 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows. [Learn more about ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Compare Tabset anchor by QualityUnit [4.7 (1786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Compare Tabset anchor ## [Milvus](https://www.capterra.com/p/202528/Milvus/) by Milvus [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Intelligent helpdesk and IT management system. [Learn more about Milvus](https://www.capterra.com/p/202528/Milvus/) Compare Tabset anchor ## [LiveChat](https://www.capterra.com/p/62194/LiveChat/) by Text [4.6 (1727)](https://www.capterra.com/p/62194/LiveChat/reviews/) LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time [Learn more about LiveChat](https://www.capterra.com/p/62194/LiveChat/) Compare Tabset anchor ## [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) by Atlassian [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Compare Software Found In - [ITSM Software](https://www.capterra.com/itsm-software/) - [Remote Work Software](https://www.capterra.com/remote-work-software/) - [Help Desk Software](https://www.capterra.com/help-desk-software/) - [Issue Tracking Software](https://www.capterra.com/issue-tracking-software/) - [Service Desk Software](https://www.capterra.com/service-desk-software/) - [Workflow Management Software](https://www.capterra.com/workflow-management-software/) - [Knowledge Base Software](https://www.capterra.com/knowledge-base-software/) - [IT Service Software](https://www.capterra.com/it-service-software/) - [Customer Service Software](https://www.capterra.com/customer-service-software/) - [IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)