# OTRS Pricing 2026 | Capterra

> Learn more about OTRS pricing plans including starting price, free versions and trials.

Source: https://www.capterra.com/p/127284/OTRS/pricing

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# Pricing for OTRS

[4.4 (96)](https://www.capterra.com/p/127284/OTRS/reviews/)

Write a Review!

## [OTRS](https://www.capterra.com/p/127284/OTRS/) has **1** pricing plan

-   No free trial
-   No free version

**Credit Card Required:** Not provided by vendor

**Discount:** Information not available

### Basic

Contact OTRS for pricing

**Payment Frequency:** Per Year

Basic plan includes:

-   Business Process Management
-   Ticket Allocation
-   Ticket Notification
-   Time Tracking
-   Encryption

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## What do others say about [OTRS](https://www.capterra.com/p/127284/OTRS/) pricing?

Pricing RatingN/A

Value For Money[4.5(96)](https://www.capterra.com/p/127284/OTRS/reviews/)

Pros

Cons

[Read All 96 Reviews](https://www.capterra.com/p/127284/OTRS/reviews/)

Read Full Reviews Below

Muhu N.

Products and Operations

Information Technology and Services, 1-10 employees

Used the software for: 1-2 years

**

Overall Rating

5.0

**

Ease of Use

5.0

Customer Service

5.0

Features

4.0

Value for Money

5.0

Likelihood to Recommend

80%

8/10

Reviewer Source

Source: Capterra

August 31, 2024

"One of the best ticketing tools in the IT world"

**Pros:** Creating service request on users end is effortless through the use of mailbox.Updates also to service request can be made via emails as well as through Sleek and modern panel that OTRS provides.Additionally,I also like that we can configure custom queues,auto responses, customer groups,ticket states and much more.

**Cons:** Actually there is nothing that I don't like about this platform,but Incase your browser crashes,your whole content on the update will not be cached.

Vendor Response

By OTRS on September 3, 2024

Thanks for taking time to share your thoughts, Muhu. We're glad to hear it's working well for you.

Isha K.

Application Developer

Information Technology and Services, 51-200 employees

Used the software for: 6-12 months

**

Overall Rating

5.0

**

Ease of Use

4.0

Customer Service

4.0

Features

5.0

Value for Money

5.0

Likelihood to Recommend

70%

7/10

Reviewer Source

Source: Capterra

September 24, 2023

"Review - OTRS"

**Pros:** We have deployed it for our IT technical support team, due to its effortless service request through the use of mailbox. update to service request can be made easier via mail.

**Cons:** Still there are not enough functions to run a professional customer care operation, hope they will release new update in upcoming future.

Vendor Response

By OTRS on October 3, 2023

Thanks for taking time to review. OTRS will be moving to rolling releases in order to more seamlessly meet the needs of our customers. I'm curious to know what functions you're seeking. Thanks.

[Read All 96 Reviews](https://www.capterra.com/p/127284/OTRS/reviews/)

## How should I be thinking about software pricing?

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