--- title: "Deskpro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Deskpro Software - reviews, pricing plans, popular comparisons to other Customer Support products and more." source_url: "https://www.capterra.com/p/127288/DeskPRO/" page_type: "product" language: "en" --- # Deskpro Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Deskpro ## What is Deskpro? Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework. ## What is Deskpro used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $39 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Deskpro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.deskpro.com&name=Deskpro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Deskpro 4.6 (38) VS. [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $39 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (38) Ease Of Use 4.3 (3,611) Value For Money 4.5 (35) Value For Money 4.2 (2,666) Customer Service 4.7 (35) Customer Service 4.3 (2,774) ## Deskpro alternatives [4.4 (234)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3,465)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Milvus](https://www.capterra.com/p/202528/Milvus/) [4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/127288/DeskPRO/alternatives/) ## FAQs about Deskpro Overview ### Which roles and teams benefit most from Deskpro? Deskpro is most used by IT teams, support managers, and business operations leaders who need structured ticketing and faster issue resolution. System administrators, network engineers, and IT managers rely on it to manage service requests, while customer service supervisors and executives use it to track support performance and improve team accountability. Answer based on 37 reviews Overview ### What company size and specific industries is Deskpro built for? Deskpro is designed for organizations of all sizes, from small and medium-sized businesses to enterprise teams, that need helpdesk software for customer service, product support, or service desk operations. It suits companies across industries where support teams manage customer inquiries, internal requests, and technical assistance. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Deskpro? Deskpro offers help desk management, ticket management, and support ticket tracking, plus automated routing, SLA management, and alerts/escalation. It also includes a client portal, knowledge base management, live chat, multi-channel communication, customizable forms and reports, role-based permissions, and API access for workflow automation. Pricing ### How much does it cost and what fees or limitations are included? Deskpro starts at $39 per user per month for the Cloud Team plan, with Cloud Professional at $59 per user per month and Cloud Enterprise at $99 per user per year. A free trial is available. Private Team, Professional, and Enterprise plans are also offered, but their prices are not listed. Answer based on 9 reviews Integrations ### Which third-party tools and platforms does Deskpro integrate with? Deskpro integrates with over 20 third-party tools and platforms, including communication and workflow apps such as Microsoft Teams, Jira, Asana, ClickUp, GitHub, and GitLab, plus business systems like HubSpot CRM, Salesforce.org Nonprofit Cloud, Okta, and OneLogin. It also connects with Shopify, Adobe Commerce, and Google Analytics 360. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does Deskpro offer? Deskpro provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover scheduled learning sessions, and documentation and videos give users written and visual reference material for self-paced review. Answer based on 2 reviews Getting Started and Support ### What customer support options does Deskpro offer, and how do users rate the experience? Deskpro offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, friendly, patient, and easy to reach, with helpful answers and personalized assistance. Some note replies can take a few days, but the experience is still viewed positively. Answer based on 13 reviews Features and Usability ### Is Deskpro easy to navigate and pleasant to use? Deskpro offers a generally clear, practical interface that most agents and admins learn quickly. Support teams like the structured layouts, dynamic views, notifications, and customizable screens, especially in multi-brand environments. Some users find the design less polished at first, and a few mention cramped areas or occasional portal bugs. Answer based on 13 reviews Features and Usability ### How easy is Deskpro to learn and use day to day? Deskpro works well for daily ticket handling once teams get familiar with its setup and feature set. Many support teams describe the agent and admin sides as intuitive, with straightforward customization and onboarding. Some users mention an initial learning curve, especially for advanced configuration, installations, or more technical reporting tasks. Answer based on 13 reviews ## Features AI summary Based on 1,732 Customer Support reviews Capterra data shows that buyers of Customer Support software rank the following features as their top priorities: - **Chat/Messaging** (**59%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Deskpro supports all three of the features reviewers rate highest: **Chat/Messaging**, **Real-Time Notifications**, and **Call Center Management**. Together, these capabilities help businesses respond to customer questions across channels, stay updated on incoming issues as they happen, and manage phone-based support operations more efficiently, allowing teams to deliver faster and more consistent service. Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Support Ticket Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Live Chat 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Ticket Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Email Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Deskpro 132 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Canned Responses: Shortcuts for inputting frequently used messages - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drag & Drop Editor: Editing tool that allows users to drag and drop images, icons, widgets, or other components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Insurance Industry: Intended to be used by insurers - Full Text Search: Search for specific words or phrases within a document or database - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Language Detection: Identify different languages - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Interface: A way of interacting with a mobile application using items such as windows, icons, and menus - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Pre-built Templates: Pre-defined templates within a library for common cases such as contracts, websites, emails, and more - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rich Text Editor: Input different types of content and edit text formats, fonts, font sizes, and colors - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Pipeline Management: Pipeline view and tracking lead status - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Web Notifications: Set-up notifications and alerts for web browsers and apps. - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Wiki: An informational database that allows users to add, delete, or revise content - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.5 (38) 4.5 Based on 38 reviews ## Pricing Value for money 4.5 (35) Free Trial [View pricing plan details](https://www.capterra.com/p/127288/DeskPRO/pricing/) Deskpro Cloud Team $39.00 Per User,Per Month It includes: - Unified inbox for every channel - Self-Service Help Center - Chatbot - Apps & Integrations - Mobile Apps - Reporting & Analytics - Standard Support Deskpro Cloud Professional $59.00 Per User,Per Month It includes: - Lite Agents - Deskpro AI - AI-Powered Chatbot - Remove "Powered by Deskpro" - Multiple Brand Support - Advanced Voice & Call Controls - Multi-Account - CRM Sync - Professional Support Deskpro Cloud Enterprise $99.00 Per User,Per Year It includes: - Data Center Choice - Quarterly Health Checks - Security Reviews - Sandbox Environment - Custom Contracts - HIPAA-Compliant Hosting - Custom Features Development - Account Manager - Implementation Services - Enterprise Support Deskpro Private Team \- It includes: - Infrastructure Support - Deskpro Private Controller - Apache Tika - 1 Staging License - Unified inbox for every channel - Self-Service Help Center - Chatbot - Apps & Integrations - Mobile Apps - Reporting & Analytics - Standard Support Deskpro Private Professional \- It includes: - Infrastructure Support - Deskpro Private Controller - 3 Staging Licenses - Lite Agents - Deskpro AI - Private AI - AI-Powered Chatbot - Remove "Powered by Deskpro" - Multiple Brand Support - Advanced Voice & Call Controls - Multi-Account Deskpro Private Enterprise \- It includes: - Infrastructure Support - Deskpro Private Controller - Non-DPC Deployment - Clustering - Private AI - AI Guardrails - Unlimited Staging Licenses - Beta Feature Access - Quarterly Health Checks - Security Reviews - Custom Contracts - Custom Features Development - Account Manager - Implementation Services - Enterprise Support Value for money 4.5 (35) 4.5 Based on 35 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (35) 4.7 Based on 35 reviews ## User reviews Overall rating 4.6 Based on 38 reviews Filter by rating 5(24) 4(12) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AD Adam D. Senior IT Support Analyst Chemicals ### "DeskPro for the win!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2024 Fantastic! Best ticketing software out there. Pros The features and functionality that Deskpro provides are unmatched Cons The user interface can take a little bit of getting used to Switched from [Track-It!](https://www.capterra.com/p/67028/Track-It/) Deskpro was a better fit for our needs and provided additional functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Armande D. CEO Management Consulting ### "Assistance et de Service client" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 17, 2023 Expérience tout a fait satisfaisante. L'outil est efficace, les gens sont formidables et pour notre petite entreprise, c'est la solution parfaite. Pros C'est un bon outil pour les utilisateurs et agents avec une interface bien structurée, et stable. L'équipe de vente et de support est incroyable.Bons guides et manuels sur site. Cons Lenteurs notées pendant l'utilisation. le Design de l'outil peut être amélioré même s'il est efficace! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Marni N. Remote Customer Support Lead Internet ### "Comprehensive customer service platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2022 Pros DeskPRO makes it possible for us to offer a great remote uspport experience to our customer base. Cons DeskPRO can offer a more flexible and cheaper pricing plan for its services. Switched from [Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kosara K. DeskPRO- Great Ticketing System Executive Office ### "DeskPRO-Great Ticketing System" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 4, 2021 I can open huge loads of tickets rapidly and easily. Ability to blend tickets is stunning.Work area master is an incredible assistance work area programming that assists us with all that we need. Pros Work area professional is an extraordinary item to use for organizations and working in a high speed environment. The UI is not difficult to utilize and buyer friendly. Organization by teams ability to costumize,advanced incorporations with frameworks. Cons It takes a short time to get familiar with every one of the elements of the software,but following a couple of days my staff got cutting-edge and now it's not difficult to utilize. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mehak A. Software Engineer Computer Software ### "A really powerful tool with simple interface makes it best in the market." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 6, 2021 Pros The tool can be customized as per the need and features like live chat, ticket management, reporting make Deskpro a handy product. The availability of the tool over a different platform and mobile devices makes it usable on the go. Cons Did not find issues with the tool, just that initially there is a bit of a learning curve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Product Manager Information Technology and Services ### "Powerful admin interface, the user interface leaves a lot to be desired" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 12, 2020 Pros The admin interface was easy to set up and had all the right things in the right places. Cons The user interface was slow and don't even think about opening the tool in multiple tabs. The overall UI was cramped and not clean so it is hard to notice things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lieven E. it architect Information Technology and Services ### "clear interface immediatly made our helpdesk more efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2020 more fun & more efficiency Pros deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good. Cons crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/) outdated interface, unefficient, too expensive when adding more agents Reasons for choosing Deskpro clear interface, easy to setup, easy to migrate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Liliana C. Customer service supervisor Leisure, Travel & Tourism ### "Flexible Autos review of Deskpro" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2019 It's a great tool with many resources. We are a multibrand company, we provide services for different countries, in different languages, so the tool provides Good solutions for admin the contacts with customers and providers, we can configure different rules, templates depending the needs. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat. Pros It's a friendly tool for new users /agents with a Good interface. It's a very stable tool The sales and Support team is incredible, we really appreciate it. Good guides and manuals in your site. Offers different solutions and apps Cons Forwarding emails / tickets: The email forward is not visible, you have to know this has been forwarded or Reading the full log. At same time if you want to read the forwarded email the text appears in HTML format which is difficult to read in an easy fast way New tickets: if you are writing a ticket and you open a new window automatically the new ticket copy the data of the previous one Multi Brand agents signtarure and reporting, it's not very friendly for end users to configure both, with exception of HTML or SQL knowledge. Alternatives considered [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) Reasons for choosing Deskpro Sales force seem to be focus to sales teams, more complex for end users/ agents. The Price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel O. IT Professional Professional Training & Coaching ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 20, 2019 Very easy to implement and install and has a lot of really great features. Pros The software is easily set-up and implemented. Navigating is mostly easy but on the few areas that were somewhat confusing the customer support were fantastic and easily available to sort requests. The guides system is in BETA at the moment but is going to be a great module and I am enjoying the process. Cons There are a few bugs with the portal and guides area of the system that needs some fine-tuning but overall I have very little complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Preston R. Business Analyst Computer Software ### "Not the easiest ticketing system but manageable " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 August 10, 2019 Pros Good notifications for when new tickets come through. Easy request/response system within the interface. Cons Setting up your signature set up takes a long time to get everything just right. Assigning tickets to people or teams/departments can be confusing. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Much better price point with DESKPRO Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/127288/DeskPRO/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Zendesk Suite vs Deskpro](https://www.capterra.com/compare/127288-164283/DeskPRO-vs-Zendesk)[Freshdesk vs Deskpro](https://www.capterra.com/compare/124981-127288/Freshdesk-vs-DeskPRO) [Salesforce Service Cloud vs Deskpro](https://www.capterra.com/compare/127288-136189/DeskPRO-vs-Salesforce)