# Deskpro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Deskpro Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/127288/DeskPRO --- # Deskpro Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Deskpro ## What is Deskpro? Deskpro is the helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework. ## What is Deskpro used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $39 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Deskpro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.deskpro.com&name=Deskpro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Deskpro 4.6 (38) VS. [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $39 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (38) Ease Of Use 4.3 (3,601) Value For Money 4.5 (35) Value For Money 4.2 (2,655) Customer Service 4.7 (35) Customer Service 4.3 (2,764) ## Deskpro alternatives Highest Rated [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (691)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (513)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/127288/DeskPRO/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Escalation 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Email Management 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Knowledge Base Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Reporting/Analytics 3.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Access Controls/Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Deskpro 132 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Uses AI to condense large amounts of text, audio, or video data into a coherent form System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval A record of all activities within the system, including user access, changes made, etc. Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Shortcuts for inputting frequently used messages Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships A website or login for customers to access information Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Protect sensitive data for digital privacy Tools that provide relevant information at specific times to support judgments and courses of action Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Editing tool that allows users to drag and drop images, icons, widgets, or other components Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Intended to be used by insurers Search for specific words or phrases within a document or database Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Identify different languages Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application A way of interacting with a mobile application using items such as windows, icons, and menus Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Allows users to manage data from a number of sources Form to collect visitor contact information when live chat isn't available A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Plan and coordinate all the resources, costs and time needed to execute assignments Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Input different types of content and edit text formats, fonts, font sizes, and colors Set & manage permission levels based on user roles and restrict access to only authorized individuals Pipeline view and tracking lead status Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Optimize and manage the search engine optimization efforts for a website or digital content Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Set-up notifications and alerts for web browsers and apps. Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools An informational database that allows users to add, delete, or revise content Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.5 (38) 4.5 Based on 38 reviews ## Pricing Value for money 4.5 (35) Free Trial [View pricing plan details](https://www.capterra.com/p/127288/DeskPRO/pricing/) Deskpro Cloud Team $39.00 Per User,Per Month It includes: - Unified inbox for every channel - Self-Service Help Center - Chatbot - Apps & Integrations - Mobile Apps - Reporting & Analytics - Standard Support Deskpro Cloud Professional $59.00 Per User,Per Month It includes: - Lite Agents - Deskpro AI - AI-Powered Chatbot - Remove "Powered by Deskpro" - Multiple Brand Support - Advanced Voice & Call Controls - Multi-Account - CRM Sync - Professional Support Deskpro Cloud Enterprise $99.00 Per User,Per Year It includes: - Data Center Choice - Quarterly Health Checks - Security Reviews - Sandbox Environment - Custom Contracts - HIPAA-Compliant Hosting - Custom Features Development - Account Manager - Implementation Services - Enterprise Support Value for money 4.5 (35) 4.5 Based on 35 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (35) 4.7 Based on 35 reviews ## User reviews Overall rating 4.6 Based on 38 reviews Filter by rating 5(24) 4(12) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AD Adam d. Senior IT Support Analyst Chemicals ### "DeskPro for the win!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2024 Fantastic! Best ticketing software out there. Pros The features and functionality that Deskpro provides are unmatched Cons The user interface can take a little bit of getting used to Switched from [Track-It!](https://www.capterra.com/p/67028/Track-It/) Deskpro was a better fit for our needs and provided additional functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Armande D. CEO Management Consulting ### "Assistance et de Service client" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 17, 2023 Expérience tout a fait satisfaisante. L'outil est efficace, les gens sont formidables et pour notre petite entreprise, c'est la solution parfaite. Pros C'est un bon outil pour les utilisateurs et agents avec une interface bien structurée, et stable. L'équipe de vente et de support est incroyable.Bons guides et manuels sur site. Cons Lenteurs notées pendant l'utilisation. le Design de l'outil peut être amélioré même s'il est efficace! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN Marni N. Remote Customer Support Lead Internet ### "Comprehensive customer service platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2022 Pros DeskPRO makes it possible for us to offer a great remote uspport experience to our customer base. Cons DeskPRO can offer a more flexible and cheaper pricing plan for its services. Switched from [Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kosara K. DeskPRO- Great Ticketing System Executive Office ### "DeskPRO-Great Ticketing System" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 4, 2021 I can open huge loads of tickets rapidly and easily. Ability to blend tickets is stunning.Work area master is an incredible assistance work area programming that assists us with all that we need. Pros Work area professional is an extraordinary item to use for organizations and working in a high speed environment. The UI is not difficult to utilize and buyer friendly. Organization by teams ability to costumize,advanced incorporations with frameworks. Cons It takes a short time to get familiar with every one of the elements of the software,but following a couple of days my staff got cutting-edge and now it's not difficult to utilize. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Mehak A. Software Engineer Computer Software ### "A really powerful tool with simple interface makes it best in the market." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 6, 2021 Pros The tool can be customized as per the need and features like live chat, ticket management, reporting make Deskpro a handy product. The availability of the tool over a different platform and mobile devices makes it usable on the go. Cons Did not find issues with the tool, just that initially there is a bit of a learning curve. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Product Manager Information Technology and Services ### "Powerful admin interface, the user interface leaves a lot to be desired" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 12, 2020 Pros The admin interface was easy to set up and had all the right things in the right places. Cons The user interface was slow and don't even think about opening the tool in multiple tabs. The overall UI was cramped and not clean so it is hard to notice things. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Lieven E. it architect Information Technology and Services ### "clear interface immediatly made our helpdesk more efficient" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2020 more fun & more efficiency Pros deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good. Cons crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged Switched from [SysAid](https://www.capterra.com/p/107225/SysAid/) outdated interface, unefficient, too expensive when adding more agents Reasons for choosing Deskpro clear interface, easy to setup, easy to migrate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Liliana C. Customer service supervisor Leisure, Travel & Tourism ### "Flexible Autos review of Deskpro" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2019 It's a great tool with many resources. We are a multibrand company, we provide services for different countries, in different languages, so the tool provides Good solutions for admin the contacts with customers and providers, we can configure different rules, templates depending the needs. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat. Pros It's a friendly tool for new users /agents with a Good interface. It's a very stable tool The sales and Support team is incredible, we really appreciate it. Good guides and manuals in your site. Offers different solutions and apps Cons Forwarding emails / tickets: The email forward is not visible, you have to know this has been forwarded or Reading the full log. At same time if you want to read the forwarded email the text appears in HTML format which is difficult to read in an easy fast way New tickets: if you are writing a ticket and you open a new window automatically the new ticket copy the data of the previous one Multi Brand agents signtarure and reporting, it's not very friendly for end users to configure both, with exception of HTML or SQL knowledge. Alternatives considered [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) Reasons for choosing Deskpro Sales force seem to be focus to sales teams, more complex for end users/ agents. The Price Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Daniel O. IT Professional Professional Training & Coaching ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 20, 2019 Very easy to implement and install and has a lot of really great features. Pros The software is easily set-up and implemented. Navigating is mostly easy but on the few areas that were somewhat confusing the customer support were fantastic and easily available to sort requests. The guides system is in BETA at the moment but is going to be a great module and I am enjoying the process. Cons There are a few bugs with the portal and guides area of the system that needs some fine-tuning but overall I have very little complaints. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Preston R. Business Analyst Computer Software ### "Not the easiest ticketing system but manageable " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 August 10, 2019 Pros Good notifications for when new tickets come through. Easy request/response system within the interface. Cons Setting up your signature set up takes a long time to get everything just right. Assigning tickets to people or teams/departments can be confusing. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Much better price point with DESKPRO Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/127288/DeskPRO/reviews/) Popular comparisons [Zendesk Suite vs Deskpro](https://www.capterra.com/compare/127288-164283/DeskPRO-vs-Zendesk)[Freshdesk vs Deskpro](https://www.capterra.com/compare/124981-127288/Freshdesk-vs-DeskPRO) [Salesforce Service Cloud vs Deskpro](https://www.capterra.com/compare/127288-136189/DeskPRO-vs-Salesforce)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)