# Page 2 | Deskpro Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Deskpro the right Customer Support solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/127288/DeskPRO/reviews

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Deskpro

4.6 (38)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 18th, 2026

# Page 2 - Reviews of Deskpro

## Showing most helpful reviews

Showing 26-38 of 38 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BK

Bipindas K.  
Openstack Operations & Support Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Great Customer Support Software"

November 7, 2018

5.0

Its one of the Best customer support software I have ever seen. I am working in a public cloud company which is largest in Middleeast. Even our customers like this software very much.

Pros

Easy to Use and the notification is really helpful

Cons

Nothing so far in this software. Mobile application is not that much friendly

Review Source

DD

Demelza D.  
Business Manager  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Helpdesk for Recruitment Consultants"

September 20, 2016

5.0

We were previously using really old software to help with support and a makeshift CRM. Decided to change to something better and went with deskpro. We use it everyday and it hasn't crashed on us (unlike the last software we used) so that is a real improvement. We have been using the Deskpro.com helpdesk for just over 2 months, it is a great piece of software, although I think it would be better for larger teams.

Pros

The live chat and knowledge base have been incredible at driving more enquiries. Initially we thought that the knowledge base would deter people from getting in touch, but alongside the live chat the enquiries are more targetted and know what questions they want to ask, which always helps.

Cons

Think it is more suited to larger teams. Would be nice if the interface was a bit prettier.

Review Source

Mohamed Jad A.  
Broadcast IT Engineer / Systems Engineer  
Telecommunications  
Used the software for: Less than 6 months

### "DeskPro Ticketing System"

November 20, 2018

4.0

I'm very happy with the product and recommend it to every business.

Pros

DeskPro is a very flexible and easy to use ticketing system environment. The integration with our AD was a breeze and customer support was phenomenal.

Cons

There were few bugs that support easily resolved at first.

Review Source

Nicole L.  
VP Operations  
Government Administration  
Used the software for: Less than 6 months

### "Great service desk tool"

July 28, 2019

4.0

Collecting issue statistics based on user cases. It helps us identify where we need to educate or clarify.

Pros

Easy to implement, flexible across various verticals

Cons

Hard to customize for more detailed functions

Review Source

TM

Takahiro M.  
Operating officer  
Computer Software  
Used the software for: 1-2 years

### "Can be short-term at low cost"

January 31, 2019

4.0

We have all the necessary functions. By combining it, we can draw out various possibilities of helpdesk

Pros

· There is no limit on the number of customers · Unit price of 1User is cheap · Detailed authority setting

Cons

The introduction of new functions such as AI is slow

Review Source

VR

Verified Reviewer  
Ingénieur Informatique  
Computer Networking  
Used the software for: 6-12 months

### "Small structure use of Deskpro as ticketing system"

November 9, 2018

4.0

Pros

\- flexibility - customization - knowledge base integrated

Cons

For what we asked of it (ticketing and knowledge base), I cannot find many cons compared to the competition and the price!

Review Source

Andrew C.  
CEO  
Sports  
Used the software for: 1-2 years

### "null"

August 3, 2016

5.0

Review Source

VR

Verified Reviewer  
It Manager  
Management Consulting  
Used the software for: Less than 6 months

### "Magic Helpdesk"

November 1, 2018

5.0

Pros

Easy to use, easy to setup, intuitive software

Cons

Limit in ticket status changes limitation

Review Source

RS

Reza S.  
Junior System Engineer  
Computer Software  
Used the software for: Less than 6 months

### "not bad help desk software"

July 31, 2017

4.0

Pros

can use snippets that can help you if you have some texts to use every time. and we can install it on our server.

Cons

i do not like the ui, a bit oldfashion. a bit difficult to install it if you are new to server, that's all

Review Source

SL

Steve L.  
Technical Support Manager  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "Great product"

October 17, 2018

5.0

Awesome and affordable

Pros

Implementation time was self-sufficient. It did not take 6 months + to implement Upgrades are pretty seamless as well as they have auto update checking like Windows. Easy to configure and use once you know what your processes are. Very little intervention required by vendor

Cons

So far none except for a few bugs that I am certain will be fixed with the amount of feedback I have given.

Review Source

SS

Steve S.  
Network Engineer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Excellent customer service!"

January 18, 2019

5.0

Fantastic. Very happy with the software and the excellent support I have always received whenever I ask a question in the live chat.

Pros

Ease of use, lots of configuration options, very fast compared to other ticket logging systems.

Cons

Not much. Had to learn Drupal for the reports, but other than that it is fine.

Review Source

AC

Alvin C.  
IT Engineer  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great Service and product"

January 30, 2019

5.0

Pros

Easy to use, easy to customise, very happy with the software

Cons

Amount of email notification triggered, not an issue on Deskpro I'm sure we are missing something in the settings

Review Source

TS

Tilen S.  
Tech Agent  
Automotive  
Used the software for: Less than 6 months

### "Great to work with"

November 26, 2018

5.0

Pros

Cloud service, accessible anywhere, anytime Good organization of tasks, teams Customizable

Cons

Tends to be a little slow when multitasking

Review Source

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