--- title: "Bamboo Cricket Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bamboo Cricket Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/127335/Bamboo-Cricket/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Bamboo Cricket Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Bamboo Cricket ## What is Bamboo Cricket? Your customers want to communicate... but are you listening? Bamboo Cricket offers a suite of affordable, easy-to-use customer service tools that will help you make the connection and keep the conversation going. Available individually or as a bundle, only Bamboo Cricket offers a complete solution with email marketing, inbound email processing and live chat technology. ## What is Bamboo Cricket used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19.95 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bamboo Cricket?[Manage this product listing](https://www.g2.com/products/bamboocricket-live-chat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bamboo Cricket 4.8 (4) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $19.95 Flat Rate, Per Month Starting Price $15 Per User Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.6 (22,799) Value For Money 4.5 (4) Value For Money 4.6 (15,350) Customer Service 5.0 (3) Customer Service 4.7 (13,607) ## Bamboo Cricket alternatives [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,244)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) ## FAQs about Bamboo Cricket Overview ### What company size and specific industries is Bamboo Cricket built for? Bamboo Cricket is designed for organizations with online, email, and database marketing departments, as well as customer service teams and call centers. It fits businesses that manage customer communications across marketing and support functions, rather than a single industry or a specific company size. Features and Usability ### What are the key features of Bamboo Cricket? Bamboo Cricket offers support ticket management, queue management, and alerts/escalation for tracking and routing customer requests. It also includes email management, live chat, and a self service portal to handle inquiries across channels and provide customers with access to help resources. Getting Started and Support ### What customer support options does Bamboo Cricket offer? Bamboo Cricket provides chat support. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 5,357 Live Chat reviews Not all Customer Service products cover every priority buyers look for. Here is what reviewers rate as most important when choosing a solution: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Bamboo Cricket includes **Support Ticket Management**, giving teams a clear way to organize, track, and resolve customer requests. However, it does not offer **Call Center Management** or **Multi-Channel Communication**. Instead, it provides **Email Management** (**40%**) and **Live Chat** (**43%**), which still give support teams practical ways to handle conversations across key service channels. Together, these features help businesses respond faster, keep customer interactions organized, and provide teams with better visibility into ongoing support work. Alerts/Escalation System alerts about the need to escalate an issue or request Email Management Manage, store and organize emails within the system or via third-party apps Live Chat Ability to chat online in real time Queue Management Monitor wait time and abandonment for incoming requests that have not been routed Support Ticket Management Allow customers/users to submit support queries and service requests Bamboo Cricket 5 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Email Management: Manage, store and organize emails within the system or via third-party apps - Live Chat: Ability to chat online in real time - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Support Ticket Management: Allow customers/users to submit support queries and service requests --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.5 (4) Free Trial Basic $19.95 Flat Rate,Per Month Value for money 4.5 (4) 4.5 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating Counts reflect reviews available in this feed. 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Saqib S. Software Data Analyst Used the software for: Less than 1 year ### "Bamboo Cricket - Marketing Solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 5, 2021 Overall experience is good with this application to make my connectivity easy with others. Pros Email marketing through Bamboo Cricket is the most cost effective online marketing with easy to use customer service tool that can make connection to each other. This application offers the entire solution with live chat, inbound email and email marketing with very low price per month. Cons I think it price should be little bit reduce more because new comer looking for free trial tools first than purchase it. SE Senior Exec Senior Exec Used the software for: Less than 1 year ### "Bamboo Cricket Rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2018 Pros Coustermer service is awesome! Nice people who help you out with all your service needs. Cons I love this service there's nothing about it that I can complain about VA Virtual Assistant Virtual Assistant Used the software for: Less than 1 year ### "Great Communication Tool" 4.0 March 12, 2021 So far so good. Like I said if I am asked to do a bunch of stuff it can be a bit overwhelming to switch from one task to the next. Pros I use the product a few times a week for one of my clients when I fill in for Customer Service. The Customer Chat tool is awesome. Cons It can get a bit overwhelming and I don't know if I would pay for the service for myself. It is my Client's account that I manage. Syed Tauqeer Haider R. Software Data Analyst Used the software for: Less than 1 year ### "Best for online Markting " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 2, 2021 it is good services provider to build business with the help of power tools. Pros it is very good application to build your business, it's provide you full customer services tools to build startups and serve Enterprises. it also give end to end solution for windows. with live chat, queue management, self service portal at one place. Cons i am not find anything bad right now because the usage is not more like other software i use. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.