Bamboo Cricket

Bamboo Cricket


5 / 5
1 review

Who Uses This Software?

Helps online, email and database marketing departments as well as customer service groups and call centers complete the communication flow with customers.


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.95/month/user
  • Deployment
    Cloud, SaaS, Web
  • Support
    Online
    Business Hours

Vendor Details

  • Bamboo Cricket
  • www.bamboocricket.com
  • Founded 2006
  • United States

About Bamboo Cricket

Your customers want to communicate... but are you listening? Bamboo Cricket offers a suite of affordable, easy-to-use customer service tools that will help you make the connection and keep the conversation going. Available individually or as a bundle, only Bamboo Cricket offers a complete solution with email marketing, inbound email processing and live chat technology.


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Bamboo Cricket Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Bamboo Cricket Reviews Recently Reviewed!


Bamboo Cricket Rocks!

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Coustermer service is awesome! Nice people who help you out with all your service needs.

Cons: I love this service there's nothing about it that I can complain about