Elementool

Elementool Help Desk

5 / 5 1 review


Average Ratings

1 Review
  • 5 / 5
    Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Elementool
  • www.elementool.com

About Elementool Help Desk

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.


Elementool Help Desk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Elementool Help Desk Reviews


Easy to use but powerful issue tracker

Nov 05, 2010
5/5
Overall

Comments: Ive used Elementools Issue tracker for about 6 months now. I have to admit I really like it. For one, its pretty easy to use. Ive learnt the whole system in under an hour or so. Two, I like how all the forms are customizable and you can add unlimited fields. Three, it's pretty convenient to have all of Elementool's applications integrated. All in all, a really nice product. Definitely worth the money.

Pros: Customizable easy to use integrated

Cons: The interface looks a bit outdated