Elementool

Elementool Help Desk


5 / 5
1 review

Who Uses This Software?

Elementool Help Desk is ideal for companies wishing to grow their customer base through exceptional customer service. It enables companies to quickly and efficiently respond to customer requests.


Average Ratings

1 Review

  • 5 / 5
    Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $89.99/month
  • Pricing Details
    $89.99 per month with unlimited number of users.
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Elementool
  • www.elementool.com

About Elementool Help Desk

A web-based, hosted solution that allows clients to track their emails online, provides customized reports on ticket resolution timing.


Elementool Help Desk Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Elementool Help Desk Reviews


Easy to use but powerful issue tracker

Nov 05, 2010
5/5
Overall

Comments: Ive used Elementools Issue tracker for about 6 months now. I have to admit I really like it. For one, its pretty easy to use. Ive learnt the whole system in under an hour or so. Two, I like how all the forms are customizable and you can add unlimited fields. Three, it's pretty convenient to have all of Elementool's applications integrated. All in all, a really nice product. Definitely worth the money.

Pros: Customizable easy to use integrated

Cons: The interface looks a bit outdated