--- title: "Arborgold Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Arborgold the right Lawn Care solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/12741/Arborgold/reviews/" page_type: "reviews" language: "en" --- Arborgold 4.3 (65) [View alternatives](https://www.capterra.com/p/12741/Arborgold/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Arborgold Ease of use 4.0 Customer Service 4.5 ## Pros and Cons in Reviews TL Theresa L ACChemicals, 11 - 50 employeesUsed the software for: More than 2 years. “The routing can be useful.“ July 16, 2026 MP Max P Commercial Business Development ManagerFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “Their measuring tool imagery is also not the most up to date and does not allow you to toggle to winter months to see under tree coverage.“ May 4, 2026 EL Emma L Marketing SpecialistMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “Running reports to gather valuable information was a key benefit to this program.“ October 22, 2024 JC Jon C OwnerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “I do not believe we had any missing payments, but the way deposits were handled made reconciliation harder than it needed to be.“ June 21, 2026 CP Cheri P Office ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “I enjoy Jobber as well, they both have features that I prefer.“ October 23, 2025 JC Jon C OwnerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “For us, Arborgold slowed us down, created extra frustration, and did not deliver on key items we were told would be available.“ June 21, 2026 JC Jon C OwnerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “Chemical tracking ended up being done on paper, which defeated one of the biggest reasons we signed up.“ June 21, 2026 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pete H. President Environmental Services Used the software for: 2+ years ### "Arborgold Rocks!" November 23, 2018 5.0 A complete picture of my operation. The 'costing' system is awesome. If you know your breakeven point the costing system will show you instantly where you are financially. Pros 1) Easy to use 2) Incredibly functional 3) Excellent Communication capabilities from the phone center to the invoicing. 4) Excellent customer support Cons Some things that should be part of the system are not getting updated. In particular I have been asking for a link on Mobile Crew to the Maintenance file so that Un billlable hours can be applied to equipment or any other item when the crew is not working. Review Source Response from Teamfront November 20, 2020 Thank you Pete for your great review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business. Regarding Mobile Crew, I've passed on your comments and suggestion to our product development team for additional follow up. Please keep an eye out for more information on mobile app updates as we're adding new features and enhancements almost quarterly! CP Cheri P. Office Manager Construction Used the software for: 2+ years ### "ArborGold Review" October 23, 2025 4.0 I enjoyed using it for the 4 years I was at my previous company, where I now use Jobber. I enjoy Jobber as well, they both have features that I prefer. Pros Being able to see account history and who had been in an account. Being able to schedule line items by crew and see easily what has been completed/invoiced/rescheduled/etc. Cons Formatting of text for emails, messages, descriptions, etc. Not having most recent notes/communication on the main page of the customer account. Alternatives considered [Jobber AR Software](https://www.capterra.com/p/199198/Jobber-AR-Software/) Reason for choosing Arborgold More features than Jobber for a larger company. Review Source JC Jon C. Owner Construction Used the software for: 6-12 months ### "Good Software Ideas, Poor Support, and Promised Features That Were Not Ready" June 21, 2026 2.0 Overall, I would not recommend Arborgold based on our experience. The software had potential, and the estimating portion was useful at times, but the poor support, slow response times, missing promised features, and integration problems made it a bad fit for our company. We are a 10-employee landscape company and were testing Arborgold to see if it was something we could move the rest of the company into. I was the only full seat, and we still spent around $8,000. Looking back, I am glad we did not move the entire company over. For a business, choosing the right CRM is extremely important. A CRM is supposed to help you operate better, not slow you down. For us, Arborgold slowed us down, created extra frustration, and did not deliver on key items we were told would be available. Pros The estimating side of Arborgold had a lot of potential and was probably the strongest part of the software for us. When it worked, it was helpful for putting together project estimates. The software itself was not the main problem — there are definitely good ideas built into it. The true standout was Josh, our trainer. He was fantastic, helpful, and probably the best experience we had with Arborgold overall. Cons The customer service and support were extremely frustrating. When we signed up, we were told there would be chemical tracking and state chemical compliance reporting available for our company. That was a major selling point for us. Six months later, we still did not have the report we needed for our state’s compliance requirements. We were eventually told it would cost $150 per hour to develop the report, even though Arborgold’s website mentions state chemical compliance in multiple places and we were told during the sales process that this feature would be available. After pushing back and sending over the original invoice and website language, it took another couple of months before we were told they would build it at no cost. By that point, we were about eight months in. Support emails often took weeks or months to get answered. We also had issues with their own website form submission code, and our team was able to fix it in-house faster than support could help us. Payment processing was also frustrating. Deposits could take about a week to a week and a half, payments did not always come in order, and sometimes payments were combined. I do not believe we had any missing payments, but the way deposits were handled made reconciliation harder than it needed to be. We also never got QuickBooks fully working. It said we were integrated, but when pushing information through, it would give an error. Chemical tracking ended up being done on paper, which defeated one of the biggest reasons we signed up. The software is expensive, especially for one seat. Adding additional full seats was going to cost several hundred dollars more, and the crew seats were cheaper but still an added cost. The mobile estimating app was usable, but not very enjoyable. Estimating also had bugs, such as crew and equipment hours needing to match when they should have been able to be different. Alternatives considered [RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)[LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing Arborgold For the Chemical tracking which was advertised and promised on startup! We are at month 10 and still do not have it. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Needed a stronger system for sending emails and scheduling in one place Review Source TL Theresa L. AC Chemicals Used the software for: 2+ years ### "Billed but not on billings report" July 16, 2026 1.0 Just want to inform anyone using Arborgold that if you invoice a job that does not have a crew and schedule date in it (Yes you can do this). It will automatically put the date you invoice it as the completed date. The problem is, when you do this it causes the job to not show up on the billings report. This is going to mess up your accts rec. (\*Note: The payment for the work will show up in the cash receipts report). After finally proving to them this is possible and then being told it is my fault, I was told they will pass on my feedback like this is not a big deal. Now they are supposedly going to correct it. So you may want to find out if there is a way to find these (since they don't show up on the report). Pros As for the Positives, generating renewals is helpful although there are some issues sometimes, I do not think it was ready to handle the amount of customers we have. The routing can be useful. You just have to make sure you unschedule anything that does not get done so it will show back up in the schedular. It is the fact you cannot apply a prepayment to a service, only the job causing you to have to go back and reapply later. Not being able to have an overpayment, when a customer says leave it as a credit for next time, billings not showing in the billings report, but the payment does sho0w in the cash receipts. Cons Right now the issue is some of the jobs that have been billed are not showing up on the billings reports, however the payment for the job shows in the cash receipts. I figured out why the billed work would not show and tried to tell them thinking it might help them fix the issue, but I just kept getting told that I was wrong and I can't even do that, and had to prove it (They would not just try doing it themselves like I said so they could see for themselves). After proving it they say it is my fault. Horrible customer service. Switched from [TSS](https://www.capterra.com/p/147337/ERP/) Way better but old not compatible anymore Review Source WCH W Curby H. Owner Construction Used the software for: 1-2 years ### "Arborgold " October 3, 2019 5.0 The customer service is exceptional. They are all very helpful, just what you want in a software company. If you've ever had a bad experience with a software company, you know what I'm talking about! Pros The ability to use multi-day projects. The SCM is great, and this really helps with our inventory counts. The job costing is amazing. Cons We have a love/hate with the amount of updates, and new uses that they release. They seem to upgrade the program every couple of months. Alternatives considered [DynaSCAPE](https://www.capterra.com/p/5930/DynaSCAPE/)[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing Arborgold After speaking with Donna, and the Customer Service people, we were sold on the product. Review Source Response from Teamfront November 20, 2020 Thank you Curby for your review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business! CS Chris S. Landscape Consumer Services Used the software for: Less than 6 months ### "Very poor customer service. Be warned!" May 15, 2025 1.0 After almost 3 months I never was fully functional. And they wanted to charge me more money on top of the three monthly payments I already made. And on top of the onboarding that I already paid. Pros Nothing except when I did a review on their Facebook page they blocked me. There is nothing to like after paying for 3 months of service and the onboarding fee I never was up and running. And they wanted to charge me more money. And there was no refund which is bs considering how much I paid and how little I got. We've actually hired a lawyer to draft a letter. Cons Before signing up, be aware that you’ll be charged the full monthly subscription fee—even during the setup period. I made three monthly payments, plus a setup fee, and still couldn’t use the software as it was presented during the Zoom sales meetings. Make sure you get written confirmation on whether all necessary forms are included. In my case, they eventually let me out of the contract due to dissatisfaction, but they refused to refund any money. Email responses were slow and inconsistent. I only received a timely reply after escalating my concerns up the corporate ladder. During onboarding, I completed all material uploads and created the entire list of services myself. I also built the full customer database in Excel to be uploaded by their team. If you decide to move forward, be sure to ask whether you’ll be charged monthly even if the software is not yet fully functional. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Arborgold Canceled don't use currently. After 3 months and not being able to use the software and being told I was going to be charged more money on top of 3 months of service I already paid for and the onboarding fee. Review Source AW Alec W. President Environmental Services Used the software for: 2+ years ### "Arborgold Review" June 27, 2023 2.0 Pros They definitely have focused on Tree and Landscape industries, and obviously do understand how those industries operate. Cons The list is too long, but a few major issues we've had: Emails (proposals and invoices) are only received by the client about 50% of the time. This is incredibly unprofessional, and we've lost tens of thousands of dollars due to proposals not being received. The program has a "popup" that says "email sent successfully" whether or not the email was sent, which is deceitful and misleading. If you do complain about this they will invariably place the blame on the email service they partner with, which is unacceptable.The core of their software was obviously designed over a decade ago, and is showing its age. No amount of facelifting or color scheme changes will change the fact that this program functions and feels like it was built before smartphones, and is basically unusable on mobile. The mobile version of their app has so few features it is basically useless. Essentially the only "feature" is composing proposals. Technically, you can schedule work on the mobile app, but to say that it is functional is comical. Each service must be scheduled individually; when a job has 25 services this can take 15-20 minutes. The program is extremely unstable, experiencing frequent crashes. In one instance I spent over 45 minutes composing a proposal, only for the program to crash and delete the entire proposal. Reason for choosing Arborgold They have a good sales and marketing team. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I thought that this program would decrease the amount of time spent on the office side of my business, but that is definitely not what I experienced. The program is slow, unstable, and difficult to use and navigate. Review Source GH Geoff H. Plant healthcare manager Design Used the software for: 6-12 months ### "Why you shouldn’t use ArborGold" May 19, 2024 1.0 Terrible. Customer service is a joke. Emails almost never get answered. When they do answer, it is clear they don’t understand the question. Pros I don’t like anything about Arborgold. It is not user friendly, and most importantly, its chemical tracking is unacceptable. Cons Chemical tracking records does not meet expectations. You might need to use a separate software to track chemical logs so as to pass an audit from the department of agriculture. Software will trick you into thinking it tracks weather, but when you attempt to produce a report, the weather data is not available. What a disaster! Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) We were looking for a better experience in bidding and sending quotes to customers. Review Source LD Laura D. President Retail Used the software for: 6-12 months ### "Changed our business!" August 2, 2019 5.0 AMAZING! Pros This product has changed the way we do business. It's helped us create a more professional look to our proposals, provides real-time information at the fingertips of the employees as they need it and is overall a very impressive software! Cons Not much, I would have liked for it to allow me to do my AP through it as well since I'm moving away from Quickbooks. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Arborgold It's more custom to our business and allowed us to customize our look. Review Source MP Max P. Commercial Business Development Manager Facilities Services Used the software for: 1-2 years ### "Decent Value for Money but needs improvements." May 4, 2026 3.0 Pros Pricing seems to be competitive compared to other systems. However it does create a lot of issues so it could be a case of getting what you pay for. The customer service is okay and tries to help but I feel the system limits them from finding solutions. Cons There are a lot of glitches. This happens when you are updating hours. There have been multiple times I had to input pricing and hours over 5 times until it finally registered. It is not the most user friendly system. Their measuring tool imagery is also not the most up to date and does not allow you to toggle to winter months to see under tree coverage. Review Source LF Linda F. Office Administrator Environmental Services Used the software for: 2+ years ### "Arborgold is the Best!" March 18, 2019 5.0 I've worked with several of the tech support folks. Recently customer executives and I'm sure others I didn't talk with has been extremely instrumental in helping our company to move forward successfully into the future. Pros AG is very intuitive. Easy to learn and has the flexibility our company needs in formatting and configuration Cons I currently do not have any cons for this software. Review Source CB Chris B. Arborist Paper & Forest Products Used the software for: 2+ years ### "Tree Business Management made Easy!" August 15, 2018 5.0 Since coming onboard with Arborgold 5 years ago, we have been able to streamline our proposal to work order to invoicing capabilty. Customers appreciate well laid out proposal, crew members have instant access to all jobs, notes, and pictures, and job completion and invoice tracking makes it easy to collect and keep track of the money. Pros The number of features avaible gives you great adaptability to your own methodology. Cons I still haven't figured out how to get it to lick stamps for me for my customers that don't have email! Review Source MF Meagon F. Office Manager Renewables & Environment Used the software for: 2+ years ### "User Friendly!!!" September 6, 2018 5.0 Pros Mostly I like how easy it was for me to learn. The customer support is always very helpful. Tonight I was stumped and went on the CHAT at 7:00 and got right on Customer service agent TeamViewer and not only solved my problem but helped me understand my problem going forward. Cons Sometimes there's little kinks or funky problems that occur, but it seems the folks at Arborgold are constantly updating and improving. Review Source SP Stacy P. Business Manager Used the software for: ### "Arborgold Delivers" May 2, 2016 5.0 \-At the click of a button we can retrieve all customer data and know where they are in their sales and service cycle. No more redundant typing, saving and attaching of proposals and invoices because we click a button and they are sent directly to the customer. -AG's system analytics have helped us make solid business decisions based on any number of variables we can now track. For example, we now know our sales closing ratios, business peaks and valleys, we know to-the-penny what each form of advertising netted us, our salesmen access and create bids mobily and we can utilize AG for our marketing efforts as well. That's just scratching the surface. -AG's customer service is exemplary. Their team members are quite knowledgeable and are very responsive. At any given time I may have ongoing email conversations with various team specialists regarding a question I have, a decision I'm trying to make, an analytic I need, a request for software development, design help, etc. In addition to being able to call if I need something immediate, my favorite form of support in being able to submit a tech-ticket that allows my concern to be addressed by the expert on that subject. That is a tremendous strength. -We are most pleased with Arborgold, the software, and most especially, Arborgold the company. As we evolve, they evolve with us. That is very powerful in today's competitive business environment. I would like to publicly thank their team for serving us and making us look better than an office that's run by "Two Grandma's and a Computer!" Review Source FS Faith S. Office Manager Used the software for: Less than 6 months ### "Arborgold has changed our business organization and customer interaction for the better!" January 15, 2018 5.0 Better organization, more professional customer interaction, less headache dealing with various aspects of a job. Pros I love that it integrates with QuickBooks, handles scheduling, is available to estimators out in the field, and generally makes it much easier for us to stay on top of each stage of a job and each interaction with a customer. The reporting capabilities are fantastic! It's so helpful to know the dollar amounts of scheduled work (or unscheduled work or any other category that's useful). We haven't even begun to use all the available features and we're already so glad we made the decision to go with it. If you do run into any problems, the Arborgold team is easy to access and quick to help you resolve your issue. Cons I would say my least favorite thing is the learning curve. As it is a somewhat niche software, there's no way around having to spend some time learning how to use it. However, once your company is familiar with it you won't ever want to go back! Review Source DS Derek S. owner Construction Used the software for: 6-12 months ### "great product" July 29, 2019 5.0 very positive. Pros easy people to work with. they always answer my call and walk me through anything I need. The representative and the team are great. Cons sometimes I have to zoom in if I want to use the browser on my iphone, instead of the apps that are available. Review Source EW Eddie W. director Construction Used the software for: 6-12 months ### "Would NOT reccomend" March 21, 2023 1.0 Pros We signed up a year ago on the basis that an Integration with Xero accounting was going to happen within 2 months Cons The xero Integration still hasnt happened and when we asked for a refund we were told that they would not refund anything - waste of time and money Review Source DL Diane L. Office Manager Architecture & Planning Used the software for: 6-12 months ### "ATC Review" August 10, 2018 5.0 The support group has been very helpful. Pros Easy to use. Pretty detailed. I am still learning this program. Cons I had some problems exporting to Quickbooks. Review Source KJ Kevin J. President Used the software for: ### "Great support from Arborgold staff" February 25, 2016 4.0 We have made the switch from the PC based Arborgold to the Cloud based Arborgold. Any time you are forced out of your comfort zone into the unknown involves a learning curve and pain. However, after talking with the Arborgold creator I realize now that this change was inevitable based on where technology is today. Let me say with all honesty that the staff of Arborgold has been working tirelessly with us every step of the way in the training process and retrofitting the program to do all of the tasks we used it for in the past. Hopefully, the more familiar we become working within the program the "ease of use" rating will go up. I commend the Arborgold staff for their timely response and professionalism. Review Source DG Doug G. General Manager Used the software for: ### "Arborgold cloud version software" July 24, 2014 4.0 In the electronic age we are in this software is the ticket. Visiting potential clients and providing them instant proposals Is key to closing sales from our viewpoint. I feel we close a higher percentage than our previous software company. I use mobile estimator and crew. Both work very well. There have been some glitches that we have worked through and will continue to work through. This is a highly developed program working with computers. We are satisfied with the system and would advise other companies to give these developers a shot at your business. Review Source JM Joshua M. President Used the software for: ### "Excellent Product combined with Excellent Customer Service" April 13, 2015 5.0 I have been a customer of ArborGold for many years. I was struggling with a quality Software Program to assist in client management and this product has done just that. The folks at AG really supply a product that focuses on making business better. They are continually updating the software to make new features available to their clients. Considering I have been with them for several years, I feel confident I will be with them for several more. Thanks to the entire Team at ArborGold Review Source MR Mike R. General Manager Environmental Services Used the software for: Less than 6 months ### "Arborgold" November 5, 2019 5.0 Great. Love having everything organized and easily accessible. Pros Keeps all of my proposals and AR in the cloud. They can't move, get deleted or lost and are always there for when I bring on other users. Cons Nothing that can't be adjusted or tweaked. Reason for choosing Arborgold Used it previously Review Source EL Emma L. Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Arborgold 10/10" October 22, 2024 5.0 Overall, the experience has been great. It's an easy program to learn and utilize exactly how you need it to work for you. Administratively I would recommend this product to other service providers. Pros Arborgold had many different functionalities that made day to day administrative tasks easier. Running reports to gather valuable information was a key benefit to this program. Cons The only con I have is that I wish it had more automated features such as email reminders to clients about upcoming appointments, invoices, etc. Review Source KH Kaity H. General Manager Paper & Forest Products Used the software for: 2+ years ### "Pleased With a Software Specific to Landscapers" December 19, 2023 4.0 We have had a great time with Arborgold. Not only does it help us work efficiently, it also has partners with other companies, that will give you a discount if you need their services. For example, we received a discount when setting up our collections service, because we use Arborgold. Pros The ease of writing proposals and sending invoices. I do a lot of field work and am in charge of writing proposals and billing, and if it wasn't so easy, I don't think I could do it all. Cons Arborgold has frequent updates, and as tree people it is hard for us to navigate a new software. Once we get the hang of it, it is alright, but there is always a steep learning curve after an update. Review Source MB Mary B. Office Manager Construction Used the software for: 2+ years ### "Slow Slow Slow Software." November 10, 2016 2.0 Gave Arbor about 5 years while the used my buisness to beta test their flawed software. Could not have been a bigger waste of time. Everything, every command, took multiple clicks, forever to refresh, just poor design and half the time I was on the phone with support for the same problems over and over again. It was very expensive and they were always changing it. again, get the product together before you sell it. Improvements were constantly promised but were never really delivered when you compare this to other programs. We don't have time to relearn everything every time you update. It is just a slow program. We switched to LMN and feel positively SAVED from Arbor Gold despair. Much more intuitive and speed and ease of use is incredible. And it does more! I gave way too much of my time to this inferior program. Review Source Response from Teamfront March 2, 2017 Mary we're very sorry you weren't completely satisfied. Our records show that you came on board with us when we had our desktop installation Windows product, and then you migrated to Arborgold Cloud. Over the lifespan of your 5 year relationship with our products, we can see only six support tickets on file in the last two and a half years that you used Arborgold Cloud. None of the six support tickets were related to the speed of the cloud software. We do thank you for the 5 star rating on our support team. If they were made aware of any speed concerns they could have helped troubleshoot by running diagnostics tests. Low bandwidth, firewalls, internal networks, browsers etc can all impact speed performance. Again, we're sorry we couldn't have helped you troubleshoot your speed issue. We wish you the best that business growth can bring. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.