# Arborgold Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Arborgold the right Lawn Care solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/12741/Arborgold/reviews --- Arborgold 4.4 (63) [View alternatives](https://www.capterra.com/p/12741/Arborgold/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Arborgold Ease of use 4.0 Customer Service 4.6 ## Pros and Cons in Reviews EL Emma L Marketing SpecialistMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “Running reports to gather valuable information was a key benefit to this program.“ October 22, 2024 MP Max P Commercial Business Development ManagerFacilities Services, 51 - 200 employeesUsed the software for: 1-2 years. “Their measuring tool imagery is also not the most up to date and does not allow you to toggle to winter months to see under tree coverage.“ May 4, 2026 CP Cheri P Office ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “I enjoy Jobber as well, they both have features that I prefer.“ October 23, 2025 CS Chris S LandscapeConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “I made three monthly payments, plus a setup fee, and still couldn’t use the software as it was presented during the Zoom sales meetings.“ May 15, 2025 GH Geoff H Plant healthcare managerDesign, 11 - 50 employeesUsed the software for: 6-12 months. “Chemical tracking records does not meet expectations.“ May 19, 2024 AW Alec W PresidentEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “No amount of facelifting or color scheme changes will change the fact that this program functions and feels like it was built before smartphones, and is basically unusable on mobile.“ June 27, 2023 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pete H. President Environmental Services Used the software for: 2+ years ### "Arborgold Rocks!" November 23, 2018 5.0 A complete picture of my operation. The 'costing' system is awesome. If you know your breakeven point the costing system will show you instantly where you are financially. Pros 1) Easy to use 2) Incredibly functional 3) Excellent Communication capabilities from the phone center to the invoicing. 4) Excellent customer support Cons Some things that should be part of the system are not getting updated. In particular I have been asking for a link on Mobile Crew to the Maintenance file so that Un billlable hours can be applied to equipment or any other item when the crew is not working. Review Source Response from Teamfront November 20, 2020 Thank you Pete for your great review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business. Regarding Mobile Crew, I've passed on your comments and suggestion to our product development team for additional follow up. Please keep an eye out for more information on mobile app updates as we're adding new features and enhancements almost quarterly! CP Cheri P. Office Manager Construction Used the software for: 2+ years ### "ArborGold Review" October 23, 2025 4.0 I enjoyed using it for the 4 years I was at my previous company, where I now use Jobber. I enjoy Jobber as well, they both have features that I prefer. Pros Being able to see account history and who had been in an account. Being able to schedule line items by crew and see easily what has been completed/invoiced/rescheduled/etc. Cons Formatting of text for emails, messages, descriptions, etc. Not having most recent notes/communication on the main page of the customer account. Alternatives considered [Jobber AR Software](https://www.capterra.com/p/199198/Jobber-AR-Software/) Reason for choosing Arborgold More features than Jobber for a larger company. Review Source MP Max P. Commercial Business Development Manager Facilities Services Used the software for: 1-2 years ### "Decent Value for Money but needs improvements." May 4, 2026 3.0 Pros Pricing seems to be competitive compared to other systems. However it does create a lot of issues so it could be a case of getting what you pay for. The customer service is okay and tries to help but I feel the system limits them from finding solutions. Cons There are a lot of glitches. This happens when you are updating hours. There have been multiple times I had to input pricing and hours over 5 times until it finally registered. It is not the most user friendly system. Their measuring tool imagery is also not the most up to date and does not allow you to toggle to winter months to see under tree coverage. Review Source WCH W Curby H. Owner Construction Used the software for: 1-2 years ### "Arborgold " October 3, 2019 5.0 The customer service is exceptional. They are all very helpful, just what you want in a software company. If you've ever had a bad experience with a software company, you know what I'm talking about! Pros The ability to use multi-day projects. The SCM is great, and this really helps with our inventory counts. The job costing is amazing. Cons We have a love/hate with the amount of updates, and new uses that they release. They seem to upgrade the program every couple of months. Alternatives considered [DynaSCAPE](https://www.capterra.com/p/5930/DynaSCAPE/)[BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/)[LMN](https://www.capterra.com/p/142064/LMN/) Reason for choosing Arborgold After speaking with Donna, and the Customer Service people, we were sold on the product. Review Source Response from Teamfront November 20, 2020 Thank you Curby for your review! We appreciate all feedback. We're so happy Arborgold is helping you effectively manage your business! LD Laura D. President Retail Used the software for: 6-12 months ### "Changed our business!" August 2, 2019 5.0 AMAZING! Pros This product has changed the way we do business. It's helped us create a more professional look to our proposals, provides real-time information at the fingertips of the employees as they need it and is overall a very impressive software! Cons Not much, I would have liked for it to allow me to do my AP through it as well since I'm moving away from Quickbooks. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Arborgold It's more custom to our business and allowed us to customize our look. Review Source CS Chris S. Landscape Consumer Services Used the software for: Less than 6 months ### "Very poor customer service. Be warned!" May 15, 2025 1.0 After almost 3 months I never was fully functional. And they wanted to charge me more money on top of the three monthly payments I already made. And on top of the onboarding that I already paid. Pros Nothing except when I did a review on their Facebook page they blocked me. There is nothing to like after paying for 3 months of service and the onboarding fee I never was up and running. And they wanted to charge me more money. And there was no refund which is bs considering how much I paid and how little I got. We've actually hired a lawyer to draft a letter. Cons Before signing up, be aware that you’ll be charged the full monthly subscription fee—even during the setup period. I made three monthly payments, plus a setup fee, and still couldn’t use the software as it was presented during the Zoom sales meetings. Make sure you get written confirmation on whether all necessary forms are included. In my case, they eventually let me out of the contract due to dissatisfaction, but they refused to refund any money. Email responses were slow and inconsistent. I only received a timely reply after escalating my concerns up the corporate ladder. During onboarding, I completed all material uploads and created the entire list of services myself. I also built the full customer database in Excel to be uploaded by their team. If you decide to move forward, be sure to ask whether you’ll be charged monthly even if the software is not yet fully functional. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Arborgold Canceled don't use currently. After 3 months and not being able to use the software and being told I was going to be charged more money on top of 3 months of service I already paid for and the onboarding fee. Review Source GH Geoff H. Plant healthcare manager Design Used the software for: 6-12 months ### "Why you shouldn’t use ArborGold" May 19, 2024 1.0 Terrible. Customer service is a joke. Emails almost never get answered. When they do answer, it is clear they don’t understand the question. Pros I don’t like anything about Arborgold. It is not user friendly, and most importantly, its chemical tracking is unacceptable. Cons Chemical tracking records does not meet expectations. You might need to use a separate software to track chemical logs so as to pass an audit from the department of agriculture. Software will trick you into thinking it tracks weather, but when you attempt to produce a report, the weather data is not available. What a disaster! Switched from [Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/) We were looking for a better experience in bidding and sending quotes to customers. Review Source AW Alec W. President Environmental Services Used the software for: 2+ years ### "Arborgold Review" June 27, 2023 2.0 Pros They definitely have focused on Tree and Landscape industries, and obviously do understand how those industries operate. Cons The list is too long, but a few major issues we've had: Emails (proposals and invoices) are only received by the client about 50% of the time. This is incredibly unprofessional, and we've lost tens of thousands of dollars due to proposals not being received. The program has a "popup" that says "email sent successfully" whether or not the email was sent, which is deceitful and misleading. If you do complain about this they will invariably place the blame on the email service they partner with, which is unacceptable.The core of their software was obviously designed over a decade ago, and is showing its age. No amount of facelifting or color scheme changes will change the fact that this program functions and feels like it was built before smartphones, and is basically unusable on mobile. The mobile version of their app has so few features it is basically useless. Essentially the only "feature" is composing proposals. Technically, you can schedule work on the mobile app, but to say that it is functional is comical. Each service must be scheduled individually; when a job has 25 services this can take 15-20 minutes. The program is extremely unstable, experiencing frequent crashes. In one instance I spent over 45 minutes composing a proposal, only for the program to crash and delete the entire proposal. Reason for choosing Arborgold They have a good sales and marketing team. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I thought that this program would decrease the amount of time spent on the office side of my business, but that is definitely not what I experienced. The program is slow, unstable, and difficult to use and navigate. Review Source Sergio M. PCB Design Engineer Automotive Used the software for: 1-2 years ### "powerful tool with best customer service" February 20, 2019 4.0 Pros Easy to use, that means you don't have a hard learning curve. It can be adapt to any company size due to it's functionality, the customer service is brilliant, they will get back to you quickly and solving all your problems. Cons There are a few bugs, although when you report them they are usually sorted on the next update. Review Source Jeriezo M. Teacher Education Management Used the software for: Less than 6 months ### "Arborgold is the best" June 21, 2021 5.0 Pros Very simple to use and has the best costing for jobs Cons It takes time for individuals to learn how to use the software Review Source CG Cynthia G. Office Manager Renewables & Environment Used the software for: 2+ years ### "Very helpful" July 22, 2019 5.0 I have had many great experiences with the team as far as any help I need. Pros The software is easy to use and works great for our busy Tree removal and trimming company. Cons There are some very minor tweaks that are specific to what we use that we wish we could tweak, but this software is designed for more than just what we need. Review Source RM Renee M. Office Manager Consumer Services Used the software for: 2+ years ### "EASE OF USE" September 24, 2018 5.0 To have ArborGold and to be able to complete 9 out of 10 tasks without having to change programs it awesome. Anything that makes my job(s) easier and more efficient gets a gold star from me. Pros The software is very user friendly. It is not complicated to learn and switching from screen to screen is flawless. Cons Some areas required a number of steps to complete and I wish it was a little more efficient. The invoicing requires a deletion of the invoice to add a CC fee to the invoice. Review Source AL Alyson L. Administrative Assistant Consumer Services Used the software for: 1-2 years ### "Best customer service and software" June 19, 2019 5.0 Very user friendly and smooth working software. Pros I enjoy working with this software for how easy it is to use. Very user friendly and if not their customer service is very attentive and helpful! Cons None come to mind. I have had an issue with a staff member but nothing too serious. It happens, not everyone is great at customer service. Reps have been very friendly and helpful! Review Source BR Brandon R. President Environmental Services Used the software for: 2+ years ### "Exceptional Tech Support" October 7, 2019 5.0 The Cloud Based System Is Key For My Business! Pros Simple operation. The Tech From Today Was VERY professional! Cons There was nothing not to like about this software. Review Source PP Paula P. Office Manager/Owner Machinery Used the software for: 2+ years ### "We highly recommend Arborgold!" August 9, 2018 5.0 Pros Arborgold has simplified our business in so many ways! We are now able to track our customers, proposals, work orders, accounts receivable and payables much more efficiently! So glad we signed up with them a few years ago. Cons I really cannot think of any Cons. We are overall extremely pleased! Review Source JC James C. Outside accountant Accounting Used the software for: 1-2 years ### "Solving problems exporting transactions into Qbooks" August 3, 2018 4.0 The team is always courteous and patient and provides good customer support very helpful and I always get the problem solved quickly. Pros I am an outside accountant and only use the product to export transactions into QB or to research customer accounts. Cons Sometimes the exporting and matching process is slow. Review Source BB Brett B. Owner Environmental Services Used the software for: 6-12 months ### "Arborgold changed the way i do business" August 3, 2018 5.0 it has changed the way i run my company. for the better Pros Organizes everything from customer info to billing Cons difficult to learn and trouble shoot, it took a while to get used to. Review Source RM Rachel M. Owner/Arborist Used the software for: ### "If you want to take your business to the next level, this is what you need to compete." January 22, 2015 5.0 Since we've started using Arbor Gold our business has increased by 30 to 40 percent. It's a game changer. We haven't seen anything that is comparable. We were using another industry-specific software program that wasn't exactly what we needed. Once we moved to Arbor Gold the salesmen had their iPads, the crews had their iPhones, and the office had the Cloud system, one change in the system refreshed everybody's everything, and we were all kept up to date at once. Their tech support is outstanding, their customer service is excellent. I've had programmers make appointments with me very, very early in the morning because I'm on a different time than they are. They really want to improve the program and they figure out a way to make it happen. Review Source NA Nicole A. Office Mgr. Used the software for: ### "Happy with Arbor Gold" January 12, 2015 4.0 Everything connects to our iPads, it makes things a lot easier. The system works and it's designed for exactly what we do. You can't get much easier than what they offer. It also has a lot of nice features that you don't find in other systems. The cad tool where they can do the design of the layout and have everything detailed for people who may need to view things or the customer. Everything is connected with QuickBooks and you can process everything under one account. It all just seems to flow very well. Everything is pretty well self-explanatory. Any time I've had any issues I've never had it last longer than 24 hours before it was fixed. Review Source MM Michelle M. Founder Used the software for: ### "Arbor Gold-the best solution out there!" July 24, 2014 5.0 My business and entire staff work exclusively on ArborGold every day managing over 15 tree care and landscape businesses. ArborGold provides a seamless and intuitive tool for both my employees and the businesses which we serve. I have personally onboarded dozens of owners, estimators and support staff, making ArborGold the foundation upon which their businesses continue to grow! Contact me if you need admin support or answering services as you move your business to this great software solution! Review Source DB Denise B. Office Manager Used the software for: ### "We are a small arborculture business and we use Arborgold to keep us organized!" September 21, 2015 4.0 The software has tons of potential. I feel like I don't use it to its fullest but the parts I use, the accounting, proposal writing and tracking features are wonderful. The best part is the customer service. They are right there to help when you have an issue or just need to fix a small problem. They are knowlegable, pleasant and willing to help in a timely fashion! Review Source EL Emma L. Marketing Specialist Marketing and Advertising Used the software for: 2+ years ### "Arborgold 10/10" October 22, 2024 5.0 Overall, the experience has been great. It's an easy program to learn and utilize exactly how you need it to work for you. Administratively I would recommend this product to other service providers. Pros Arborgold had many different functionalities that made day to day administrative tasks easier. Running reports to gather valuable information was a key benefit to this program. Cons The only con I have is that I wish it had more automated features such as email reminders to clients about upcoming appointments, invoices, etc. Review Source KH Kaity H. General Manager Paper & Forest Products Used the software for: 2+ years ### "Pleased With a Software Specific to Landscapers" December 19, 2023 4.0 We have had a great time with Arborgold. Not only does it help us work efficiently, it also has partners with other companies, that will give you a discount if you need their services. For example, we received a discount when setting up our collections service, because we use Arborgold. Pros The ease of writing proposals and sending invoices. I do a lot of field work and am in charge of writing proposals and billing, and if it wasn't so easy, I don't think I could do it all. Cons Arborgold has frequent updates, and as tree people it is hard for us to navigate a new software. Once we get the hang of it, it is alright, but there is always a steep learning curve after an update. Review Source MB Mary B. Office Manager Construction Used the software for: 2+ years ### "Slow Slow Slow Software." November 10, 2016 2.0 Gave Arbor about 5 years while the used my buisness to beta test their flawed software. Could not have been a bigger waste of time. Everything, every command, took multiple clicks, forever to refresh, just poor design and half the time I was on the phone with support for the same problems over and over again. It was very expensive and they were always changing it. again, get the product together before you sell it. Improvements were constantly promised but were never really delivered when you compare this to other programs. We don't have time to relearn everything every time you update. It is just a slow program. We switched to LMN and feel positively SAVED from Arbor Gold despair. Much more intuitive and speed and ease of use is incredible. And it does more! I gave way too much of my time to this inferior program. Review Source Response from Teamfront March 2, 2017 Mary we're very sorry you weren't completely satisfied. Our records show that you came on board with us when we had our desktop installation Windows product, and then you migrated to Arborgold Cloud. Over the lifespan of your 5 year relationship with our products, we can see only six support tickets on file in the last two and a half years that you used Arborgold Cloud. None of the six support tickets were related to the speed of the cloud software. We do thank you for the 5 star rating on our support team. If they were made aware of any speed concerns they could have helped troubleshoot by running diagnostics tests. Low bandwidth, firewalls, internal networks, browsers etc can all impact speed performance. Again, we're sorry we couldn't have helped you troubleshoot your speed issue. We wish you the best that business growth can bring. SH Scott H. Director Facilities Services Used the software for: 6-12 months ### "Has Great Functionality But Is So Slow" March 3, 2018 3.0 Very few, spent much time customising and found it slow. Pros Depth of functionality, really like the Work Order feature to allow jobs to remain viewable but unscheduled until I can find a slot. Saves checking and counting proposal status. Cons It is so slow, I times the jump from screen to screen, 3 to 6.5 seconds - really. Have too much to do to be waiting for this every day. Lack of personalised email template - AB cannot add each customers name to the bill, for that personal touch I need to go in and add a name manually, which really takes away from the whole point of it. Item description boxes are only viewable for 1 line so writing long description of a task is arduous. Went back to Jobber, it is quicker, slicker and development is fast too. Review Source Response from Teamfront March 22, 2018 On behalf of all of us here at Arborgold, we¿re sorry Arborgold didn¿t meet your expectations. When reviewing your training and support records, we didn¿t see any feedback or issues reported. Given the opportunity we could have helped to diagnose the speed issue. There are several variables that can affect speed, for example, internet connection, local memory on your machine for browser caching etc. Regarding the personalization of emails, Arborgold does have the ability to auto insert first name, last name or company name in your emails. Lastly, regarding the one line for description, you can click the + symbol to see larger text areas for unlimited service notes and work order notes. Arborgold features for the tree, lawn & landscape industry set us apart from other, more generic field service software. As your needs change I hope you¿ll return back for a chance to experience Arborgold once again and we can diagnose any issue you¿re having or questions on software features. 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