# Pointerpro Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Pointerpro Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/127434/Pointerpro --- # Pointerpro Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pointerpro ## What is Pointerpro? Pointerpro is a software platform to create online branded surveys that automatically generate personalized reports. Discover why consultants and companies like Capgemini, EDF, and Bare International automate the delivery of personalized advice with Pointerpro. Whether the goal is to scale your business, generate leads, or save time through automation, Pointerpro makes things easier for you. We integrate with all your favorite apps and send collected data wherever you want. Book your demo today! ## What is Pointerpro used for? [Survey](https://www.capterra.com/survey-software/)[Assessment](https://www.capterra.com/assessment-software/)[Reporting](https://www.capterra.com/reporting-software/) Top alternative Featured Overall rating Based on 271 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 1% Starting price $69 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pointerpro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://pointerpro.com/&name=Pointerpro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pointerpro 4.6 (271) VS. [4.4 (121)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting Price $69 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (267) Ease Of Use 4.5 (120) Value For Money 4.3 (253) Value For Money 4.3 (108) Customer Service 4.7 (247) Customer Service 4.3 (109) ## Pointerpro alternatives [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [5.0 (20)](https://www.capterra.com/p/231981/Quizell/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (2,853)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,142)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/127434/Pointerpro/alternatives/) ## Who uses Pointerpro? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.3 (73) 69.86% of 73 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Survey Builder 4.5 (53) 71.70% of 53 reviewers that rated this feature as important or highly important Create and manage surveys Data Import/Export 4.2 (35) 45.71% of 35 reviewers that rated this feature as important or highly important Import and export data to and from software applications Customizable Questions 4.7 (33) 78.79% of 33 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Scoring 4.3 (32) 53.13% of 32 reviewers that rated this feature as important or highly important Automatically calculate score after the assessment Test/Quiz Creation 4.6 (30) 56.67% of 30 reviewers that rated this feature as important or highly important Create or build customized tests and quizzes Pointerpro 150 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Automatically populating fields or sections within a form Compare key metrics for the business against prominent players in the industry Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders Provides a channel for team members to share media files, communicate, and work together Catalog, manage, and develop employee skill sets Capability of a software or system to make decisions and perform actions based on specified conditions Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Digitally share pre-made materials and self-created content with others Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Create, edit, convert to and from PDF files Software specialized for corporate use Create, organize, and assign courses to users A collection of customer information such as contact details, demographics, previous interactions, etc. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Tailored or customizable questions for more targeted and relevant data collection Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Analyze survey results via statistical testing or crosstabs directly within the software Import, collect, and capture data from multiple sources Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Graphical representation of data Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails Electronic storage of staff/employee contact information and job status in a centralized repository Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Generate reports to assess the financial performance of an organization Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Games or game-like elements to track progress and reward accomplishments Establish measurable goals and objectives and track their progress over a specific period of time Document completed by employee to assist with career and personal development to reach short term and long term goals Review or test a specific candidate's skills Allow the audience to interact or engage with the content Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Real-time alerts or notifications that inform teams about new leads or prospects Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. Students can access materials and communicate with instructors via their online student profile Organize and track educational activities Designing course materials to be completed in a sequential order for personalized learning purposes Present live poll results to audience Reports specific to marketing and associated campaigns Collection of images, videos and other digital content that can be used Access software remotely via mobile devices Access for students to complete learning materials on mobile platforms Distribute a survey via mobile devices Manage multiple campaigns in one system Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Two-way actions and communication between multiple users in real time Allows users to manage data from a number of sources Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Practice of collecting data and responses for market research/surveys without an internet connection Provides real-time feedback and assessments on employee performance, skills, and accomplishments Create new forms and/or use ready-made online form templates Accept, record, and reconcile financial transactions Peer/teammate feedback and review on individual's performance Evaluation process that provides feedback on an employee's job performance Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, fill out, and send performance reviews to individual employees Assessing skills & knowledge of job candidates Streamlining repetitive tasks and activities through automated and predefined workflows Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Randomize the displayed order of questions and answer options Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Follow the progression of a task associated with performance reviews Reports specific to sales analysis for trends and strategies Set a time to generate routine reports automatically Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches An individual's evaluation of his or her own strengths, weaknesses, and skills Online portal through which end users can access the system, manage tasks, or obtain information Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge Allow users to access multiple services after entering their login credentials once Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks Track employee skills, competencies, training & qualifications Skip over or route respondents to different questions based on their previous answers Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow media to be embedded in the question or answer options Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Create or build customized tests and quizzes Create tools to measure student retention of learning material and lessons Set up connections to third-party platforms to improve business processes Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) Track employee/learner's progression through training programs Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Web form that allows users to enter data that is sent and processed for different reasons Assess skills, outcomes and results using preset metrics and averages An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.5 (263) 4.5 Based on 263 reviews ## Pricing Value for money 4.3 (253) Free Trial [View pricing plan details](https://www.capterra.com/p/127434/Pointerpro/pricing/) Professional $69.00 Flat Rate,Per Month It includes: - Unlimited questionnaires & questions - Large variety of question types - Removable Pointerpro Branding - Advanced question logic & piping - Offline Functionality - Zapier and Make integration - Emails with customizable content - Questionnaire in mutliple languages - Custom scoring - Variable end messages & outcomes - Email invitations with unique tracking link Value for money 4.3 (253) 4.3 Based on 253 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (247) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (247) 4.7 Based on 247 reviews ## User reviews Overall rating 4.6 Based on 271 reviews Filter by rating 5(187) 4(76) 3(4) 2(2) 1(2) Mentioned topic Sorted by most recent AK Anna K. Director of Strategy and Communications Non-Profit Organization Management ### "Pointerpro Packs Powerful Features and Stays Simple to Manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2026 Pointerpro has been so user friendly and it's been great to have one platform for all of our survey and assessment needs! Pros Pointerpro is great for all of the features it provides--way more than other survey-like platforms we've used. Cons Only hiccup we've had is around the ability to leave a question at neutral without having to click the slider--some people have had a bit of trouble understanding at first. Simple and easy to manage, though! Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Pointerpro had features we needed, whereas SurveyMonkey did not. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW James W. CEO Hospital & Health Care ### "Great tool for branded personality‑style surveys and instant reports" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 23, 2026 Overall, my experience with Pointerpro has been very positive. It’s a robust tool for anyone using personality‑based assessments (DISC‑style, Big Five‑style, or custom models) who wants branded, automated reports without heavy technical support. For our programs, it has streamlined assessment delivery and feedback, improved consistency, and enhanced how participants perceive the value of the insights they receive. Pros I liked that Pointerpro makes it easy to create branded personality‑style surveys and automatically generate personalised feedback reports without manual scoring. The platform is flexible enough to support complex scoring logic behind personality‑type outcomes, and the reports look professional and feel like a natural extension of our own programs. It has saved us significant time while still delivering a high‑quality participant experience. Cons The main downside is the learning curve: it takes a bit of time to fully understand how to structure the scoring and outcomes to get exactly the personality‑style results you want. The interface is functional but can feel a little dense at first, so new users might need a short period of experimentation before feeling completely confident in building and testing their surveys. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Thank you for this incredibly detailed and thoughtful review, it means a lot to read that Pointerpro has genuinely streamlined your assessment delivery and elevated how participants experience the insights you provide. You've put your finger on something we hear often: the learning curve. We're actively working on making that initial setup feel more intuitive, so feedback like yours directly shapes where we focus. Delighted to have you as part of the Pointerpro community, and if there's ever anything our team can do to make the building experience smoother, don't hesitate to reach out. Kind regards, The Pointerpro team TC Tina C. CEO Health, Wellness and Fitness ### "Pointerpro recommendation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Our experience with Pointerpro has been consistently positive from both a product and support perspective. The platform is easy to use and enables us to deliver high-quality surveys with a polished user experience. On top of that, the customer support has been excellent - responsive, solutions-focused, and genuinely supportive whenever we’ve had questions or needed guidance. Pros We love the Pointerpro user interface. The surveys look professional, are easy to build with a variety of question types, and are very intuitive for respondents. Our clients frequently comment on how smooth and user-friendly the experience is. Cons There’s nothing we dislike. We’ve been a long-term Pointerpro customer and have been consistently happy with the product. The platform meets our needs well, and the team has always made us feel supported. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2026 We’re so happy to hear that Pointerpro continues to hit the mark for you and your clients. It’s great to know the platform feels smooth, professional, and easy to use. That’s exactly the experience we aim to deliver. And thank you for the kind words about our support team. It means a lot to hear that you’ve consistently felt supported. We’ll be sure to pass your feedback along to the team, they’ll really appreciate it. SH Sean H. Head Customer Solutions Marketing and Advertising ### "Pointer Pro 2025 - Myanmar " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 December 18, 2025 I was alot happier with the support this year. Product is complicated or could potentially just be what we require in our project. Pros I have very little knowlege of your product. I have inherited the project and the process/project requirements has been set and continued for the last 4 years. I do not know I how to use and if it can benifit me and the organisation more. Condisering the cost, I would like to create other use cases for the product and services Cons This year, the collaberation between PP team and us was better and smother. Timlines were managed better with depper explanations as to what changes were being faced and how they were being resolved. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing Pointerpro Our relationship has been on going. Innitial reason is unclear to me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 22, 2025 Hi Sean, Thanks for sharing your feedback. We understand how difficult it can be to step into a long-running project without a clear onboarding. Recently, we've launched a dedicated onboarding platform to make getting started (or restarted) much easier. One of our product experts will reach out shortly to give you access and offer guidance where needed. We’re glad to hear support felt smoother this year and will continue building on that. Best, The Pointerpro team PN Paul N. COO E-Learning ### "Diagnostic assessments - experience with Pointerpro" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 17, 2025 Generally good overall experience with assistance from their team. We really would have liked the ability to print off the results in plain format (not in the more expensive report format). Pros We used for personality assessments which we developed as well as a tool to help people improve their listening skills, which we did for relcap.academy. It is easy to pick up and use though you do get training which was helpful. Cons Our only major issue with it our package did not allow users to print off their results. To have that facility would have cost a lot more. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 22, 2025 Thanks for taking the time to share your experience, Paul. It’s great to hear Pointerpro was easy to adopt, and that our team was helpful along the way. We understand your feedback around printing results and will take it into account as we continue refining our offering. Best regards, The Pointerpro Team DJ Dan J. COO Health, Wellness and Fitness ### "Our Go-to Tool (and Team) for Effective Surveying & Reporting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 12, 2025 In general, Pointerpro is a great tool that provides the survey and reporting capabilities that other tools do not. Pros Really love the onboarding/orientation program when signing up and configuring the account. \[sensitive content hidden\] was an attentive and extremely knowledgeable account representative, and the support team was great in helping us through some of the tougher challenges in setting up exactly as required. The translation function is also super easy to use! Cons The report designer tool has a little bit of a learning curve and feels a little primitive. While the tool does have the ability to modify beyond the basic parameters, it requires advanced technical skill and custom CSS. There are also limited aggregate/group variables available. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [Outgrow](https://www.capterra.com/p/168229/Outgrow/) Reasons for choosing Pointerpro Better reporting capabilities that better aligned with our needs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 17, 2025 Hi Dan, Thank you for the thoughtful feedback. We’re glad to hear the onboarding experience, translation feature, and support team helped you get set up smoothly, especially when working through more complex requirements. We also appreciate your comments on the report designer and aggregation options. Reducing the learning curve and making advanced customization more accessible are areas we’re actively working on, and feedback like yours helps guide those improvements. Thanks again for taking the time to share your experience. Best regards, The Pointerpro Team SV Seppe V. Chapter Lead Financial Services ### "Intuitive and Efficient!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 9, 2025 Pointerpro has significantly streamlined our processes with its simplicity and speed. The ability to work collaboratively within our department is a major plus. However, enhancing template reusability would further boost efficiency and reduce manual effort. Today we created an inactive campaign which we duplicated Pros Departmental usability: Seamlessly integrates within our team’s workflow. User-friendly: Intuitive interface that’s fast and easy to navigate, reducing onboarding time. Cons Template optimization: Limited flexibility in reusing or quickly adapting existing templates, or we haven't found the method yet Switched from [Qualifio](https://www.capterra.com/p/147199/Qualifio/) Optimisation of purchased tools within our business Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2025 Thank you for taking the time to share your feedback! We appreciate your point about template reusability. We are having template improved functionalities on the roadmap for the questionnaire and the report builder. In the meantime, you’re always welcome to reach out to us via email to discuss any product feedback or ideas. MF Margot F. manager Mental Health Care ### "Great powerful tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 9, 2025 Pros Its powerful software that allowed me build the exact project i had in mind, which i could not find anywhere else Cons It was quite technical and the learning curve a bit steep but the onboarding team was incredibly helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 11, 2025 We're thrilled to hear Pointerpro helped you bring your project to life. Over time, we’ve heard from several users that the learning curve can feel a bit steep in the beginning. Thanks to feedback like this, our Customer Success team created a full onboarding platform to make the first steps smoother and more intuitive for everyone. Thank you again for taking the time to share your feedback. AM Adrian M. co-founder Computer Software ### "A robust, highly configurable survey tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 5, 2025 A powerful and dependable survey platform with standout flexibility. It lets us deliver clear results to customers without forcing an all-or-nothing approach to sharing data. Reporting is one of the best parts of the tool, and it supports a wide range of survey use cases. We plan to keep using it. Pros Pointerpro is extremely flexible for survey design and distribution. The dashboard and sharing controls are a big strength, because you can tailor what each customer sees and keep reporting focused on the right insights. Reporting quality is high, and the platform works well for both engagement surveys and other research projects. ReportR is a great add-on for creating professional reports quickly. Cons The depth of configuration means there is a lot you can do, so new users may need a bit of time to explore all the features. Once you’ve got your templates in place, it’s straightforward. Switched from [Formstack Forms](https://www.capterra.com/p/118892/Formstack/) Pointerpro is more configurable. More advanced reporting. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 9, 2025 Hi Adrian, Thanks so much for your review! We’re happy to hear Pointerpro’s flexibility and reporting features are making your surveys and research projects easier, and that ReportR is helping you quickly create professional reports. We know there’s a lot to explore at first, and we’re always working to make advanced features easier to use and the platform more intuitive overall. Your feedback really helps us with this. Thanks again! Cheers, The Pointerpro Team BJ Brian J. CEO E-Learning ### "Highly-flexible assessment platform with some opportunities for improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 18, 2025 Pros Pros: +Flexibility of both their online assessment/survey tool & the personalized PDF report builder. +Onboarding includes multiple sessions with an onboarding expert to help you get your first assessment built. Cons Cons: -Using some advanced features required a significant learning curve and/or lots of trial & error. -Payment feature doesn't natively support re-attempts after a customer payment attempt fails, though you can build a workaround using multiple conditional survey questions with a payment prompt. -Use of HTML coding in the PDF report builder would occasionally results in different spacing across sections despite using the same HTML code. -Maximum graphic size is fairly small which required me to split up graphics in some instances in order to appear to be a single high-resolution image. -Font options included many Google standard fonts, though having more font options would have been helpful to better align with my brand. Alternatives considered [Brilliant Assessments](https://www.capterra.com/p/170352/Brilliant-Assessments/) Reasons for choosing Pointerpro Primarily due to the onboarding support & the customizable PDF builder. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2025 Hi Brian, Thank you for your detailed and honest review. We're glad to hear that the flexibility of both the assessment builder and the PDF report generator has been valuable for your work. It's also great to know that the onboarding sessions helped you get off to a strong start. We appreciate you pointing out areas where things could be smoother. We know some advanced features can take a bit of trial and error, and we're actively working on simplifying that experience. Our team is also focused on improving the UI and report builder to reduce the need for manual HTML adjustments and make formatting more consistent and intuitive out of the box. Your input helps us prioritize these kinds of improvements. Thanks again for choosing Pointerpro and for taking the time to share your experience. Best regards, The Pointerpro Team [View all Reviews](https://www.capterra.com/p/127434/Pointerpro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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