--- title: "Pointerpro Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pointerpro Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/127434/Pointerpro/" page_type: "product" language: "en" --- # Pointerpro Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pointerpro ## What is Pointerpro? Pointerpro is a software platform to create online branded surveys that automatically generate personalized reports. Discover why consultants and companies like Capgemini, EDF, and Bare International automate the delivery of personalized advice with Pointerpro. Whether the goal is to scale your business, generate leads, or save time through automation, Pointerpro makes things easier for you. We integrate with all your favorite apps and send collected data wherever you want. Book your demo today! ## What is Pointerpro used for? [Survey](https://www.capterra.com/survey-software/)[Assessment](https://www.capterra.com/assessment-software/)[Reporting](https://www.capterra.com/reporting-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 276 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 1% Starting price $69 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - 360 Degree Feedback / 2025 - Assessment / 2025 - Lead Capture / 2025 - Reporting / 2025 - Survey / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pointerpro?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://pointerpro.com/&name=Pointerpro) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pointerpro 4.6 (276) VS. [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $69 Flat Rate, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (272) Ease Of Use 4.7 (1,760) Value For Money 4.3 (258) Value For Money 4.5 (1,392) Customer Service 4.7 (252) Customer Service 4.6 (1,324) ## Pointerpro alternatives [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,760)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,539)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10,499)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253516/SurveyMonkey/) [Typeform](https://www.capterra.com/p/137289/Typeform/) [4.7 (974)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/137289/Typeform/) [View all alternatives](https://www.capterra.com/p/127434/Pointerpro/alternatives/) ## FAQs about Pointerpro Overview ### What problems does Pointerpro solve? Pointerpro solves slow, manual survey and assessment workflows by letting teams build branded questionnaires, complex scoring, and instant personalized reports without heavy IT involvement. HR, consultants, trainers, researchers, and customer experience teams use it to improve response rates, collect feedback offline or on mobile, and turn answers into immediate actions. Answer based on 227 reviews Overview ### Which roles and teams benefit most from Pointerpro? Pointerpro is most used by executives, consultants, marketing teams, and project leaders who need to create interactive assessments, surveys, and lead-generation tools. Business owners and founders use it to package expertise into scalable client deliverables, while educators and students apply it for guided learning, evaluations, and personalized feedback. Answer based on 256 reviews Overview ### What company size and industries is Pointerpro built for? Pointerpro is built mainly for small businesses, which make up 81% of reviewers, and it is used most in Education Management at 8%. It also serves Information Technology and Services and Management Consulting, each at 7%, aligning with consultants and companies automating the delivery of personalized advice. Answer based on 274 reviews Features and Usability ### What are the key features of Pointerpro? Pointerpro includes core survey creation and assessment management tools with customizable questions, question logic, scoring, and templates. Differentiator features include automated personalized PDF reports, customizable branding, real-time results dashboards, and offline response collection. It also offers integrations through API and Zapier-style connectors for broader workflow support. Answer based on 132 reviews Pricing ### How much does it cost and what fees or limitations are included? Pointerpro starts at $69/month for the Professional plan, which includes 2,000 monthly responses; Enterprise pricing is custom for 5,000+ responses. A free trial is available. Reviewers often call it good value, but some say pricing feels high for smaller firms, added users, white labeling, or more advanced logic. Answer based on 51 reviews Integrations ### Which third-party tools and platforms does Pointerpro integrate with? Pointerpro integrates with Zapier, Google Sheets, Mailchimp, HubSpot CRM, and Wix based on reviewer mentions, with additional catalog integrations including Slack, Stripe, and Google Analytics 360. These connections cover CRM, email marketing, analytics, payments, and spreadsheet workflows, with Zapier frequently used to pass survey data into other systems. Answer based on 21 reviews Getting Started and Support ### How easy is it to onboard and train a team on Pointerpro? Pointerpro offers in-person training, live online sessions, webinars, documentation, and videos. Team members handling basic survey creation often get started quickly, while admins and users building complex scoring, outcomes, or reports usually need more time. Reviewers describe a noticeable learning curve, with onboarding support and self-serve resources helping teams get up to speed. Answer based on 15 reviews Getting Started and Support ### What customer support options does Pointerpro offer, and how do users rate the experience? Pointerpro offers email/help desk, chat, a knowledge base, and FAQ/forum resources. Users generally describe support as responsive, helpful, and strong during onboarding, implementation, and troubleshooting, with quick answers to many questions. Some report delays across time zones, occasional unclear documentation, and inconsistent help on more complex technical issues. Answer based on 95 reviews Survey creation ### How easy is it to create surveys in Pointerpro? Pointerpro makes survey creation flexible and polished, especially for branded assessments, quizzes, and multi-logic questionnaires. Marketing teams, consultants, and research users often like the design options, question variety, and custom reporting, though advanced logic, PDF formatting, and some editing tasks can take time to learn. Answer based on 132 reviews ## Who uses Pointerpro? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 10,572 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) Pointerpro supports all three features that reviewers rate highest: **Customizable Questions**, **Survey Builder**, and **Reporting/Analytics**. Together, these capabilities help businesses create tailored surveys, build them efficiently, and review results with clear data, allowing teams to collect more relevant feedback and make better-informed decisions. Customizable Questions 4.7 (36) 80.56% of 36 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Survey Builder 4.5 (53) 71.70% of 53 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 4.3 (76) 71.05% of 76 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Real-Time Data 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Receive data and information in real time Data Import/Export 4.3 (36) 47.22% of 36 reviewers that rated this feature as important or highly important Import and export data to and from software applications Scoring 4.3 (33) 54.55% of 33 reviewers that rated this feature as important or highly important Automatically calculate score after the assessment Pointerpro 150 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Autofill: Automatically populating fields or sections within a form - Benchmarking: Compare key metrics for the business against prominent players in the industry - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Certification & Licensing: Enables management and tracking the certification/licensing requirements of learners, employees, or stakeholders - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Competency Management: Catalog, manage, and develop employee skill sets - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Content Sharing: Digitally share pre-made materials and self-created content with others - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Convert to PDF: Create, edit, convert to and from PDF files - Corporate/Business: Software specialized for corporate use - Course Management: Create, organize, and assign courses to users - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Portal: Online portal where employees can access and track their own information - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Financial Reporting: Generate reports to assess the financial performance of an organization - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Individual Development Plans: Document completed by employee to assist with career and personal development to reach short term and long term goals - Individualized Assessments: Review or test a specific candidate's skills - Interactive Content: Allow the audience to interact or engage with the content - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Notifications: Real-time alerts or notifications that inform teams about new leads or prospects - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Lead Verification/Validation: Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. - Learner Portal: Students can access materials and communicate with instructors via their online student profile - Learning Management: Organize and track educational activities - Learning Paths/Tracks: Designing course materials to be completed in a sequential order for personalized learning purposes - Live Results Sharing: Present live poll results to audience - Marketing Reports: Reports specific to marketing and associated campaigns - Media Library: Collection of images, videos and other digital content that can be used - Mobile Access: Access software remotely via mobile devices - Mobile Learning: Access for students to complete learning materials on mobile platforms - Mobile Survey: Distribute a survey via mobile devices - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple Data Sources: Allows users to manage data from a number of sources - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Ongoing Performance Tracking: Provides real-time feedback and assessments on employee performance, skills, and accomplishments - Online Forms: Create new forms and/or use ready-made online form templates - Payment Processing: Accept, record, and reconcile financial transactions - Peer Appraisals: Peer/teammate feedback and review on individual's performance - Performance Appraisal: Evaluation process that provides feedback on an employee's job performance - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Pre-Employment Testing: Assessing skills & knowledge of job candidates - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Review Cycle Tracking: Follow the progression of a task associated with performance reviews - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scoring: Automatically calculate score after the assessment - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Assessment: An individual's evaluation of his or her own strengths, weaknesses, and skills - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Assessment: Observe employees over a period of time to gain an understanding of their abilities to perform certain tasks - Skills Tracking: Track employee skills, competencies, training & qualifications - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Test/Quiz Creation: Create or build customized tests and quizzes - Tests/Assessments: Create tools to measure student retention of learning material and lessons - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Training Administration: Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) - Training Management: Track employee/learner's progression through training programs - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Weighted Performance Measures: Assess skills, outcomes and results using preset metrics and averages - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.5 (268) 4.5 Based on 268 reviews ## Pricing Value for money 4.3 (258) Free Trial [View pricing plan details](https://www.capterra.com/p/127434/Pointerpro/pricing/) Professional $69.00 Flat Rate,Per Month It includes: - Unlimited questionnaires & questions - Large variety of question types - Removable Pointerpro Branding - Advanced question logic & piping - Offline Functionality - Zapier and Make integration - Emails with customizable content - Questionnaire in mutliple languages - Custom scoring - Variable end messages & outcomes - Email invitations with unique tracking link Enterprise Custom Quote Available. It includes: - Multiple users and team management - Custom formulas for advanced calculations - Use formulas in question logic & piping - Payment processing - Extended design options with custom CSS - Integration via WebHooks - Questionnaire campaigns - Full white labeling ReportR Custom Quote Available. It includes: - PDF distribution via email & download - Integrate with external databases - Extended design options with custom CSS - Drag & drop PDF report builder with preview - Large variety of report widgets - Use logic to show and hide report widgets based on responses and scores - Individual, aggregated & team PDF reports - Generate a PDF right after taking the questionnaire DistributR Custom Quote Available. It includes: - Distribution Portal to leverage assessment distribution - Respondent base feeding by customers/co-workers - Respondent invitation templates with unique links - Real-time response collection and result view - Email campaign template creation - Optional: charge for assessment/report access - Overview of to-do assessments for respondents - Overview of responses and reports for respondents - Aggregate Reports Value for money 4.3 (258) 4.3 Based on 258 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (252) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (252) 4.7 Based on 252 reviews ## User reviews Overall rating 4.6 Based on 276 reviews Filter by rating 5(190) 4(78) 3(4) 2(2) 1(2) Mentioned topic Sorted by most recent ES Erik S. Director Digital Business Exploration Consumer Goods ### "Pointerpro has been a great tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 20, 2026 Pointerpro has been a great tool for us to set up custom reports used in sales situations, guiding staff in the interaction with customers and present credible output after a consultation meeting. Easy interface to interact with and also great support from their staff. Pros Flexible and capable to easily set up forms with complex logic and nice output. We use it for sales support in customer consultations. Building condition based output reports made it easy to automatically produce and share reports from consultations. Cons The pricing model per PDF-export is a bit on the high side. Over the years not so many new features has been added even though existing functionality is fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Susan F. CEO Human Resources ### "Flexibility, Price, plus Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 14, 2026 We started our relationship with Pointer Pro for its flexibility and pricing, but this review focuses on its customer service and support. We needed it—and PointerPro delivered it. Pros Our company, Mojo Moments, researched options and chose PointerPro to create and process our Motivation Matters for You assessment and report because of its flexibility and price. Cons Our only challenge was a good one. Our instrument's success required translations into languages such as Hebrew, Russian, and Romanian. We worked around it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CD Carmela D. President Research ### "Great experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2026 excellent definately recommend. personalized support, patient with nontechinical type people, knowledgeable and flexible. Pros We worked with PointerPro to create a platform for our online early childhood screening tool. They answered all our questions, handled the complexities and quirks of our project with ease, and have been an ongoing resource as we launched the project. Cons I really can't think of any! They took on a project that is not typical and together we navigated it making it work for us! Switched from [AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/) cost was a major factor that led us to switch Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Alex M. RevOps Lead Marketing and Advertising ### "Most advanced platform for online assessments but can be quite complex to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 5, 2026 We had excellent customer service and technical support. We had issues during the initial setup as well as with the CRM integration. It took a long time to solve but they communicated really well throughout and were reactive. Pros Pointerpro was the best, most advanced and most flexible platform we found out there for online assessments. Cons The onboarding is time-consuming and cumbersome, which was to be expected due to the large volume of features. Alternatives considered [Scoreplan](https://www.capterra.com/p/211877/Scoreplan/) Reasons for choosing Pointerpro Pointerpro seemed much more advanced and flexible. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CD Chris D. Managing Director Information Technology and Services ### "A serious tool for serious professionals, run by a delightful highly professional team" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 This only needs one word (but I have to write a minimum of 100 characters to satisfy the system): Exceptional Pros I am a long-time user of Pointerpro and consider it to be an excellent tool. In my view, it is the top tool in the market for (a) building great online questionnaires. surveys, tools, and then (b) producing fantastic customized PDF output. Technically: I love the look (and overall UI) of what Pointerpro creates and I love how well it works across devices. Support: All the staff at Pointerpro are just delightful. So professional and so helpful. Solid tool run by professional people. The kind of company I like to have on my side. Cons It's a complex tool, but that said, it has be really: building decent, multi-branch surveys with scoring systems behind them \*is\* a complex endeavour! If you start off by accepting that it'll take you a while to get up the learning curve, you'll be fine. One improvement I would welcome would be better page-break control (within the output PDF) when inserting customised output from surveys. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AK Anna K. Director of Strategy and Communications Non-Profit Organization Management ### "Pointerpro Packs Powerful Features and Stays Simple to Manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2026 Pointerpro has been so user friendly and it's been great to have one platform for all of our survey and assessment needs! Pros Pointerpro is great for all of the features it provides--way more than other survey-like platforms we've used. Cons Only hiccup we've had is around the ability to leave a question at neutral without having to click the slider--some people have had a bit of trouble understanding at first. Simple and easy to manage, though! Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Pointerpro had features we needed, whereas SurveyMonkey did not. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JW James W. CEO Hospital & Health Care ### "Great tool for branded personality‑style surveys and instant reports" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 23, 2026 Overall, my experience with Pointerpro has been very positive. It’s a robust tool for anyone using personality‑based assessments (DISC‑style, Big Five‑style, or custom models) who wants branded, automated reports without heavy technical support. For our programs, it has streamlined assessment delivery and feedback, improved consistency, and enhanced how participants perceive the value of the insights they receive. Pros I liked that Pointerpro makes it easy to create branded personality‑style surveys and automatically generate personalised feedback reports without manual scoring. The platform is flexible enough to support complex scoring logic behind personality‑type outcomes, and the reports look professional and feel like a natural extension of our own programs. It has saved us significant time while still delivering a high‑quality participant experience. Cons The main downside is the learning curve: it takes a bit of time to fully understand how to structure the scoring and outcomes to get exactly the personality‑style results you want. The interface is functional but can feel a little dense at first, so new users might need a short period of experimentation before feeling completely confident in building and testing their surveys. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2026 Thank you for this incredibly detailed and thoughtful review, it means a lot to read that Pointerpro has genuinely streamlined your assessment delivery and elevated how participants experience the insights you provide. You've put your finger on something we hear often: the learning curve. We're actively working on making that initial setup feel more intuitive, so feedback like yours directly shapes where we focus. Delighted to have you as part of the Pointerpro community, and if there's ever anything our team can do to make the building experience smoother, don't hesitate to reach out. Kind regards, The Pointerpro team TC Tina C. CEO Health, Wellness and Fitness ### "Pointerpro recommendation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2026 Our experience with Pointerpro has been consistently positive from both a product and support perspective. The platform is easy to use and enables us to deliver high-quality surveys with a polished user experience. On top of that, the customer support has been excellent - responsive, solutions-focused, and genuinely supportive whenever we’ve had questions or needed guidance. Pros We love the Pointerpro user interface. The surveys look professional, are easy to build with a variety of question types, and are very intuitive for respondents. Our clients frequently comment on how smooth and user-friendly the experience is. Cons There’s nothing we dislike. We’ve been a long-term Pointerpro customer and have been consistently happy with the product. The platform meets our needs well, and the team has always made us feel supported. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 23, 2026 We’re so happy to hear that Pointerpro continues to hit the mark for you and your clients. It’s great to know the platform feels smooth, professional, and easy to use. That’s exactly the experience we aim to deliver. And thank you for the kind words about our support team. It means a lot to hear that you’ve consistently felt supported. We’ll be sure to pass your feedback along to the team, they’ll really appreciate it. SH Sean H. Head Customer Solutions Marketing and Advertising ### "Pointer Pro 2025 - Myanmar " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 December 18, 2025 I was alot happier with the support this year. Product is complicated or could potentially just be what we require in our project. Pros I have very little knowlege of your product. I have inherited the project and the process/project requirements has been set and continued for the last 4 years. I do not know I how to use and if it can benifit me and the organisation more. Condisering the cost, I would like to create other use cases for the product and services Cons This year, the collaberation between PP team and us was better and smother. Timlines were managed better with depper explanations as to what changes were being faced and how they were being resolved. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reasons for choosing Pointerpro Our relationship has been on going. Innitial reason is unclear to me Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 22, 2025 Hi Sean, Thanks for sharing your feedback. We understand how difficult it can be to step into a long-running project without a clear onboarding. Recently, we've launched a dedicated onboarding platform to make getting started (or restarted) much easier. One of our product experts will reach out shortly to give you access and offer guidance where needed. We’re glad to hear support felt smoother this year and will continue building on that. Best, The Pointerpro team PN Paul N. COO E-Learning ### "Diagnostic assessments - experience with Pointerpro" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 17, 2025 Generally good overall experience with assistance from their team. We really would have liked the ability to print off the results in plain format (not in the more expensive report format). Pros We used for personality assessments which we developed as well as a tool to help people improve their listening skills, which we did for relcap.academy. It is easy to pick up and use though you do get training which was helpful. Cons Our only major issue with it our package did not allow users to print off their results. To have that facility would have cost a lot more. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 22, 2025 Thanks for taking the time to share your experience, Paul. It’s great to hear Pointerpro was easy to adopt, and that our team was helpful along the way. We understand your feedback around printing results and will take it into account as we continue refining our offering. Best regards, The Pointerpro Team [View all Reviews](https://www.capterra.com/p/127434/Pointerpro/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [UmfrageOnline vs Pointerpro](https://www.capterra.com/compare/127434-201674/Pointerpro-vs-Enquetes-Maken)[Google Forms vs Pointerpro](https://www.capterra.com/compare/127434-176571/Pointerpro-vs-Google-Forms)[SurveyMonkey vs Pointerpro](https://www.capterra.com/compare/127434-253516/Pointerpro-vs-SurveyMonkey)[Typeform vs Pointerpro](https://www.capterra.com/compare/127434-137289/Pointerpro-vs-Typeform) [Jotform vs Pointerpro](https://www.capterra.com/compare/127434-158456/Pointerpro-vs-JotForm-4-0)[Connecteam vs Pointerpro](https://www.capterra.com/compare/127434-153140/Pointerpro-vs-Connecteam)[AidaForm vs Pointerpro](https://www.capterra.com/compare/127434-187765/Pointerpro-vs-AidaForm)