Who Uses This Software?

e-Commerce Businesses, Wholesalers, Small and Medium sized businesses.


Average Ratings

192 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/month
    See pricing details
  • Pricing Details
    Monthly and yearly subscriptions available to meet your business' needs.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TradeGecko
  • www.tradegecko.com
  • Founded 2012
  • Singapore

About TradeGecko

TradeGecko is an inventory control platform, built for multichannel brands, high growth eCommerce and wholesalers. It enables automation for omnichannel operations, improving efficiency and increasing profitability.


TradeGecko Features

  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Back Order Management
  • Catalog Management
  • Inventory Management
  • Order Entry
  • Order Fulfillment
  • Order Tracking
  • Recurring Orders
  • Returns Management
  • Shipping Management
  • Special Order Management
  • 3PL Management
  • Barcoding / RFID
  • Category Customization
  • Channel Management
  • Demand Planning
  • Inventory Management
  • Location Control
  • Order Management
  • Purchasing
  • Quality Control
  • Receiving / Putaway Management
  • Returns Management
  • Shipping Management

TradeGecko Reviews Recently Reviewed!


Basic plan

Jun 06, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: - Add additional languages: dutch / french / german - Make own translations / rename possible (example: products and variants being able to change/rename or translate to own choice) - Tradegecko support: receive an email confirmation when opening a new ticket or replying in a ticket. Only replies by tradegecko are email notified. I, for example, open the same ticket 3 times in a row as it disappeared after a couple of minutes with any feedback = it appears that the support team moved the ticket for further investigation and there for it was disappearing in my account (MY ACTIVITIES)

Pros: Fast and reliable website / webportal = cloud based Ipad app Intelligence functions Magento connection Had a problem with the Magento stock status, took a while to explain, understand and proceed but an adjustment by the tech team saved us = so big ups for standing open for malfunctions/adjustments!

Cons: - Limited magento connection: not fully supported (tax class / discounts / excl tax price / visibility setting / categories) - 3PL Exporter: sales invoices = 5 templates available but not 1 of them contains all data. For European law we need to extract a monthly overview of all the invoices included company name/company number / total price/tax price / tax class. In order te get this data I need to export basic and quickbooks template and then mix 2 complex CSV files... Would be an improvement to provide an template that contains all data of provide custom template on request. - branding & identity: limited invoice text = Terms and Conditions? - branding & identity: there is no preview function to see the different Document Specific Settings when making an adjustment - inventory products: import new products = not able to include the re-order points (CSV) = manually editing afterwards - inventory products: update existing products = not able to change the re-order points in bulk (CSV) - inventory products: bulk actions = there is no publish to magento feature (publish to underlaying variants) - inventory variants: there are no selection boxes at the left (like with the products) = not possible to bulk edit variants / publish to magento / publish to B2B - B2B eCommerce Platform not available for the basic plan, why does it show up in the menu left and in the product edit/bulk edit screens?

A bad software package

Jul 05, 2016
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I appreciate TradeGecko¿s effort to have a competitive software package, but their offering is still far away from that. Their programming skills seem questionable since the company I work for had to hire and pay for our own programmer that would fix their problems¿ So we can have a reliable service Seems that their marketing strategy is to make it very compatible (see the list of add-ons above); hence, marketableas ¿compatible¿. I appreciate that too; however, Tradegecko seems to be implementing what they know¿ I question what that is, including but not limited to accounting procedures, programming, warehouse operations or work experience. These are some of the problems I have had so far because I have to use this software: Returns can only be attached to an invoice, so if the customer does not provide the original invoice number, we can¿t do anything in TradeGecko ¿ adjust in QB and then we have to adjust the quantities in TradeGecko. NOTE that our customers are retailers so if their clients return an item they are also clueless. Still ongoing problem. We run a sales history report to show invoices paid within a time period, the report returns invoices created on said time period that are paid. New problem, but the report used to work. We want a sales report showing all sales reps in one report, we can only run reports showing one sales rep at a time or all sales without sales rep information. Ongoing problem. Connectivity is very slow, we are in the U.S. running Windows 10 desktops and don¿t know where their servers are. Still ongoing problem We have to refresh the screen every time we enter information, otherwise the new data may not update on it¿s own. It can take anywhere from 10-30 seconds before I stop seeing the ¿logging into your account hello[user]¿. Still ongoing problem Inventory turnover is very important, but they don¿t offer a default report showing stock valuation per date. It¿s either today¿s information or we have to add a code string at the end of another report to see the value at a specific date. Ongoing problem I'm not disputing the positive reviews, just would like to know if any of the readers have the same problems I have AND how you solved them, if ever.

Pros: Keeps track of complex items and variants Integrates with QB Manages a lot of useful information

Cons: Constructively, spend more time making of it a decent product, then spend the time making it more compatible Slow system response Lack important reports Requires that the client hires and pays on their own pocket a programmer to solve some problems Little consideration to real work scenarios (like merchandise returns) Very INFLEXIBLE They have good data, but don't know how to manage data

Recommendations to other buyers: Ask for a money back guarantee. You will end shouldering the financial cost of all the trouble they will cause you Create a list of want you need and ask them if these are included. Make a decision based on what you are willing to compromise on

Vendor Response

by TradeGecko on July 11, 2016

Hi Rafael,

Thanks for the feedback and I know some of the team are working on this with you but let me just give some more detail here,

1. Returns - we do currently only support returns against an invoice as we want to make sure we associate any movement of goods against a sales order, we're evaluating if there's another method we should support with this.

2. Sales history report - we've made some big changes and improvements to the intelligence section of TradeGecko and we're making some more improvements to give more flexibility around invoice dates / payment due dates etc.,

3. Sales rep report - yep, we don't offer a great solution for this right now, it's on the todo list.

4. Connectivity - our servers are based in the USA (hosted on AWS), so not sure about any latency or speed issues, would love to dive more into this.

5. We're currently working on inventory turnover and more general supply chain metrics and will make sure to update you asap

Thanks again and my apologies that I can't solve all of your issues, but happy to give complete transparency on progress to delivering more of the functions that you're looking to run your growing business. I know Priscilla has been in touch and do get back to her or me if there's anything I can do to help,

Best,

Cameron

CEO, TradeGecko

Poor Experience with Tradegecko

Jan 28, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support
4 / 5
Value for Money

Comments: We started a small confectionery business in October 2014, and needed a system to keep track of sales, stock and finances. After reviewing several platforms, we settled with Shopify for the POS and web store, TradeGecko for the inventory management, and Xero for accounting. The idea was to integrate these platforms so a sale in the shop will flow through Shopify to Tradegecko, and then to Xero. At that time, Shopify could not link directly to Xero and could not calculate basic cost of goods sold for accounting purposes. We went for TradeGecko to overcome these issues, and because the front end of the software is very user friendly for keeping track of over 1000 SKUs. On paper, and if it all worked TradeGecko would be fantastic. In practice, there have been data synchronisation issues from the very beginning which TradeGecko has admitted they cannot fix. Our experience with their customer service has been very frustrating, and they now recommend that we leave TradeGecko for another system. We are therefore going through a painful and expensive process of migrating to Dear Systems, which we also use for another business and which has worked seamlessly. The synchronisation issues are straight forward and we have never understood why they cannot be resolved. Everyday, we have about 200-500 sales through our POS that flow through to TradeGecko via two Shopify accounts (amazingly Shopify POS only allows one shop per account, so we need two Shopify accounts for two shops). On some days everything then flows through to Xero fine, but far too often several sales will be missing. Because of this, our accountants have to spend between 15 minutes and 3-4 hours trying to manually reconcile the missing amounts between TradeGecko and Xero. This extra work has been costing us over US$1,000 per month alone. In addition, TradeGecko cannot as at the end of 2015 split out total amounts by payment methods. As a retail shop, we settle most of our transactions by cash, but also have credit cards, debit cards, contactless cards, etc. We have to manually download every transaction daily and use a pivot table in Excel to tie figures to our bank statements. This adds another half an hour of work a day. Having used Dear Systems and TradeGecko extensively for a period of time, I can say that we made the mistake of liking the look of TradeGecko over its function. Dear Systems has since also updated their user interface. We and our accountants have spoken and explained the situation to probably every single member of TradeGecko¿s technical team over the past 15 months. The number of times we have repeated ourselves and chased for a response is absolutely unbelievable. We were promised fixes along the way, but eventually even TradeGecko has given up. We feel very disappointed and let down by TradeGecko, whose final solution was for us to either continue with our manual workarounds or migrate to another platform, which is also a big disruption for a small business like ours. We hope that other small business owners can avoid what we experienced. We have wasted a lot of time and energy on TradeGecko instead of focusing on our business. It is a stress that we did not need.

Vendor Response

by TradeGecko on March 10, 2016

Hi Raymond,

Thanks for your honest review. We appreciate your feedback and will definitely look into improving some of the issues that you are facing with the system.

Has gone down hill

May 18, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Comments: Been using trade gecko for years and sticked with them as our business has gone strength to strength. However I feel they have really gone down hill. Before their support was great, now it feels like nothing is being done, all the time its users money but not them.

Pros: There are a lot of features. B2b portal is great. I dont think there are many softwares out there which do everything TG can do

Cons: A lot of things keep breaking and nothing is being fixed. Every time a new problem comes up, customer services just deny it until after about 5 or 6 emails you prove then they say their engineers have identified the problem and are looking into it. Although months later and still no update or no fix. Right now the sales app is broken in terms of sync issue causing duplicate orders to be put on the system (a real admin nightmare when you have to double check each time to make sure you're not sending the same order again). The import/export system is broken as if there are lots of people using it, it crashes and takes hours to upload a small file (critical if you are trying to load new products on the system or change pricelists). The picture system was changed however it does not update the main pictures. Plus you have to double upload pictures a lot of time for them to appear on the sales app The system often lags when creating/amending invoices when the server is loaded (you click save and after 1 minute it tries to discard your changes and start again, or just crashes). The shopify connection crashes if you're inventory is too big (few hundred products +)

Love it

Jul 19, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have had a few bumps along the way with Tradegecko, but overall I love it. I was with Unleashed for 2 years when I heard about the Tradegecko integration with WooCommerce, which was exactly what I needed. I decided to do a quick trial in January to scope out the system for a potential end of financial year change over at the end of March. Within 2 hours I had decided to fully implement the system immediately. Mine is a particularly complex installation as I have a large number of WooCommerce extensions. Tradegecko has been relatively stable, but there have been a few learning experiences.

Pros: I was recently asked what I thought were the benefits of Unleashed over Tradegecko and my reply was that there, are none. The WooCommerce integration is a huge benefit for me, but even if that was taken away, I feel that Tradegecko has the edge. Unleashed does not do tax inclusive pricing well. If you are a wholesaler then this might not be much of a problem, however, if you are retailing too it does become an issue. Tradegecko seems to have solved these technical difficulties and it makes the system much easier to use.

Cons: If you have an integration with WooCommerce then I strongly recommend you have a thorough backup system on your website before you install then do any updates of the Tradegecko app or WooCommerce app. I have had a couple of issues with updates and have now learnt to wait a couple of days before updating - for one issue I think I was the first person to update and experience the particular issue and therefore the technical team hadn't had a chance to fully investigate the bug. I have had a couple of issues with the helpdesk, but it was just one of their agents, and with any growing business there will be some technical staff who are more and less experienced than others. Also, their engineers don't work the weekends and I think this is something that could be improved, for a worldwide system and online so needs someone on hand 24/7. On the positive side of this however, they have been very responsive to some of my constructive criticisms and seem genuinely interested in improving their systems.

Vendor Response

by TradeGecko on July 20, 2015

Hi Phill,

Thanks for the honest feedback, and we are glad that TradeGecko has been able to help you meet your needs. We are always looking to improve our system and service, so we will be sure to pass your feedback on. Have a great day!

Regards,
Alicia
TradeGecko

Like a custom made order entry and inventory management system, without hassle and expense

Jan 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Does what it is supposed to - at a high level. The order entry component is smooth, integrates with the real world and requires minimal training. The inventory management component simplifies inventory management and provides us with all the information we need to manage inventory (no small task).

Cons: There is nothing I do not like about the TradeGecko platform or its team. It is a well-managed business is my fear it will be gobbled up by a leading accounting software company

Overall: The overall TradeGecko system is highly integrated, well designed, and operates without glitches. I never cease to be impressed how the TG team has anticipated every capability businesses such as ours need. Customer support is the best I have experienced in years. Rather than locking you into its own system, TG is an open system that facilitates working with other software and programs.

Two TradeGecko (TG) features are essential for us. For customer order entry, TG allows us to automatically import orders from our website, Excel files, and its B2B. Manual entry possible. TG generates attractive invoices, packing lists and enables easy e-mail communication.

Our supply chain is 5-6 months so inventory management is an essential 2nd feature. TG provides great functionality and is very easy to update. We always know exactly where we stand with inventory issues.

Reporting is a 3rd valuable feature. TG provides invaluable data on individual customer and products.

We don't yet integrate TG with our accounting and many of its partners but we plan to begin doing so in 2017.

Outstanding Customer Service and the Most Versatile Supply Chain Management Solution I've Found

Aug 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Trade Gecko has been a dream for my small business, and starting early has allowed us to track growth as we venture into national sales. I can¿t wait to look back over our records and watch how much we've grown in a few years. TG has offered us above-standard integration of inventory management as well as our costs of purchase orders, which factor into profit reports per item over time as a "Moving Average Cost" (MAC). As a manufacturer, wholesaler and retailer, we have been able to use this and the "Buy Price" per Purchase Order to track our cost of goods (basically, we calculate that externally and mark it in the Buy Price of an item in a fresh Purchase Order - the MAC is adjusted over time to reflect profit margins as cost of goods varies by batch).

One of the most exciting things about TG is their dedication to growth, which is based almost entirely off of customer feedback. We¿re very excited to watch the development of TG's manufacturer tracking services, which hopefully soon will allow us to calculate and track cost of goods by individual ingredient. As enthused community participants, TG has also given us beta access to cutting edge services that have already cut out our need for other 4th/5th party subscriptions. I feel like eventually TG will be our all around blanket production & sales management interface, and I look forward to that. For now, it's still more versatile than any other SCM solution I've tested, at least without paying $2,000+/mo, and as far as I can tell TG will remain useful as we grow through our business plan and even incorporate.

TG has also allowed us to seamlessly integrate with our complex Woo Commerce shopping cart, which we use across multiple sales channels within a Word Press server. TG can track sales back to the individual channel and automate reports to our customers that reflect the proper brands and stores. This has been invaluable to our growth and expansion, and will continue to be for years to come.

If you're frustrated and can't figure out which SCM or inventory management solution to choose in the vast sea of services, if nothing else try TG for their outstanding customer support. My favorite part about TG is that no matter what I need to know, figure out, or sometimes even invent, the staff is extremely patient and they know the interface in and out ¿ I¿ve yet to try to do something within reason that couldn¿t be done, and it's never taken a CSR more than 2 days to thoroughly teach me how to do it.

Vendor Response

by TradeGecko on August 11, 2015

Dear Sterling,

Thank you for the awesome review! We are glad that TradeGecko has helped your business to grow, and we are happy to hear that the features have helped you to save valuable time in your business. We truly appreciate your support, and will be sure to continue to improve our product to serve your needs!

Very useful with limitations

Nov 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Intelligence report is extremely useful! Being able to access TG on any computer is a huge advantage.

Cons: Smartphone app is limited. Browser-based software is somewhat slow requiring refreshes for up-to-date stock as well as pretty long loading times during navigation.

Overall: Tradegecko is a highly useful inventory software with some caveats. Since it is a browser based software, my company's employees can access the software and it's features from any computer or mobile phone (if they downloaded the smartphone app). But the browser based system is also somewhat slow and cumbersome. Browser refreshes are needed quite frequently to make sure that inventory stock are completely up to date but the refreshes take time to load and when you're in the middle of an order, it could be a frustrating to keep clients waiting.

On the other hand, the smartphone app is still limited in it's functionalities (for example I would love to access stock control on my smartphone so I can "receive" items in the warehouse with just my cellphone rather than running to my computer). The same goes for TG's main browser based software interface. But having used the service for almost a year, I do notice constant improvements (some significant, some incremental) to the service whether it's a new feature or a annoying interface that's been squashed. Customer service is responsive to queries but I do wish they could implement user-requested features quicker.

Another area of improvement is the POS interface. Currently, making a sales order is not very easy. I understand that this system is more suited for wholesalers but I wished it was designed with a retailer in mind. The ease of use is somewhat slow and clunky. Changing or return an order requires a whole series of hoop-jumping. It takes time to teach employees all the steps required for a sales order whereas other POS software are much easier and much more intuitive.

I would like to point out that the intelligence reports are particularly useful, saving a significant amount of time (and money) over traditional spreadsheets or the pencil and ledger method. It is highly customizable and easily sorted to display the information you're looking. I've never any problem finding the information I wanted in the intelligence report. I was always able to sort and customize the reports based on exactly what information I was looking for.

Overall my experience using TG is unequivocally positive despite the various caveats. I believe as long as the TG team stays responsive and alert to their user's needs and continues to improve upon suggestions, then I believe this software is highly useful for any business with inventory management needs.

Trade Gecko works well and is getting better everyday

Jul 22, 2015
4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support
4 / 5
Value for Money

Comments: From the time I started working with Trade Gecko, they have made a lot of efforts to improve their system. My business is 65 years old, at first I got the feeling that the developers knew nothing about proper business practices. Although it took some time, their customer service reps have finally figured out that I know what I'm talking about. I tested many different inventory companies before settling with Trade Gecko. TradeGecko was the best option.

Pros: Mostly anything can be done through csv. Supports multiple price lists (selling and cost) Supports multiple currencies Able to sync with multiple sales channels Able to sync different price lists to different sales channels (initial setup has to be done by TG to get this to work) ie you can have Wholesale and retail websites with different prices and manage it from TG Syncs sales and PO's with QBO Canada

Cons: For $200 per month, I would like to have phone support, not just email support. If I want to make changes in bulk, I have to download the entire database, make changes to the bulk SKU's and then re-upload it. Working with the entire database in csv is very dangerous and has caused problems for me. I would like to see them improve this feature. Only allows one supplier per item. Most tasks are easy to do and learn. For advanced users, there are several little hidden features / obstacles that were difficult to figure-out, and left me wondering why didn't they tell me. There are a few limitations that I have to work around and live with, but I believe with time TG will fix them. For example, you cannot input your own landed cost. You have to use their built in system that calculates landed cost from the PO. This is a huge headache; not all costs associated with a PO are payable to the supplier ie Transport, Duty, Broker Fees, Graphic Artist, etc.

Vendor Response

by TradeGecko on July 24, 2015

Dear Andrew,

Thanks for the great review! We are glad that you chose TradeGecko out of the many options available. We are always looking to improve the system, and will definitely be sure to pass the feedback on. Have a great day!

Regards,
Alicia
TradeGecko

Great ordering software

Sep 21, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It really hits ALL the main points of what we need, especially the partial shipments and payments as well as item variables. It integrates with several other types of software. It's helped the business tremendously, and the data on sales is fantastic in streamlining where to put our efforts, what to stock, etc.

Cons: Some functionality isn't there....small things you notice when you use this everyday like we do. i.e. Reports print on multiple pages, for example, but don't have the dates and title of report on each page, or even at the top of the report. You need to screen shot graphs in order to print them. And needing to duplicate orders in order to edit them after finalization.

Set up is overall fairly straightforward, but some aspects, if you make a mistake you have to start all over again. Since we had no idea of our costing when we got this software going, we didn't set it up correctly.

Overall: Im a consultant for a small but quickly growing company that creates goods and wholesales them.

The company needed ordering software to track sales order drafts, orders, and invoices, as well as partial payments and partial shipments. The inventory has LOTS of variables. We needed a solution that could interact with online, but could also be done by hand since so much of the business is done face to face.

We needed something easy to use and attractive to look at that had good reporting and also graphs.

It was hard to find software that wasn't solely linked to an online store.

We're gradually adding a scanning barcode system for inventory, too, and are glad that will interact with trade gecko seamlessly.

Just another half baked inventory management solution

Jun 06, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The best thing about TradeGecko is that it serves it's core purpose, syncing inventory counts across Shopify and Amazon (although we do not use the Amazon integration). It also has a modest collection of csv import/export features for managing inventory. They also seem to be actively developing new features, which is nice. But this concerns me because *many* of the basic features still need a *lot* of work.

Cons: In a broad sense, the most significant con to TradeGecko is that most of the app feels "half baked". It seems that everything was developed to serve the specific needs of an initial core user base. This is particularly true of the ShipStation integration (be warned). Granted, we wouldn't have much to gripe about if there were support docs explaining how TradeGecko works in the context of day-to-day business operations. Unfortunately, the docs don't go much further than explaining where the buttons are and what happens when you click them. Apart from setting up the account and performing our first few csv uploads, we've had to fine tune *every* aspect of our TradeGecko workflow through *trial and error*. Not sure if I'm asking too much but this has been an awkward experience, especially considering that the support team, while responsive, has rarely attempted to truly understand our issues. The whole dev team is focused on feature releases & rudimentary usability (which is also lackluster). They seem to have no concept of UX.

Frequent Updates and Extremely User Friendly!

Sep 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The clean look of this program isn't just for looks, it's incredibly user friendly and intuitive. One of the biggest pros though is that they are continually updating the program and improving the use and functionality of the software. They're also very easy to communicate with and give feedback to if you can possibly think of an additional feature. We use this program in a slightly less traditional way and their team has been great about making sure it fits our needs in the way we use it.

Cons: We've used this software since "the beginning" unfortunately that meant that when they got a little bigger, we did see a significant price increase. That being said, though the pricing is a little high, it is still worth it for our use. Occasionally there are some small bugs but they usually get squashed quickly since they update so frequently.

Overall: TradeGecko has really helped us crack down on lost inventory, keeping special pricing accurate, and making sure that we're getting paid for the inventory being shipped out. This is exactly what we needed and we're very happy with the product and service!

Transformed Our Business.

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: everything

Cons: No Payment Module

Overall: Trade Gecko has transformed our business,before we where overwhelmed with emails texts and phone calls,by my customers. But now everything is so organised.

We tried so many other B2B apps, before Trade Gecko,with no success. And to top it all off,we get as part of the package,an awesome app,which we have on our iPads. We now don't need to take along any invoice books,or samples, when attending trade fairs,or when calling on our customers.

And one of the many great things about using the B2B app is that, we are able to personalise it

With our company logo's etc,so to all intensive purposes,it feels and works like we had it made Bespoke for ourselves.

There are so many other aspects to the software,such as stock control,weekly performances sent directly to my iphone,I just don't know how we done business prior to using this App.

And our customers can now order,at a time and place that suits them.

Lastly and of great importance to small business,the price,I challance anyone to show me an app,anywhere in the marketplace,that packs so many great tools,in to a software package,at such a great price. Thank you thank you thank you.

James O Kane

American Candle & Gift Company

Recommendations to other buyers: The Confirm button seems to be an ongoing problem with our customers placing their orders. So many of them have come back and said that when they press confirm nothing happens. I have tried this myself and it has happened on lots of occasions,it seems that it can take up yo two mins sometimes before it confirms and sends the order to ourselves. Thats about all I can find fault with its just a fantastic app,I know you had some initial problems last year,but as far as I can see they have now all been ironed out,

Our Inventory Headaches are Gone

Oct 29, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I run an eCommerce business in South Africa called Sensational Kids - www.sensationalkids.co.za. We curate and sell educational kids toys to people and schools across SA. When we embarked on this journey, I was somewhat naive as to the complexities involved with managing a large inventory of products. We started doing everything with a spreadsheet and our site back end system, but things quickly got out of hand.

Our eCommerce dev company recommended that we consider integrating the site with a dedicated inventory management system that also spoke to Xero accounting. The team at The Hatchery spent 3 months evaluating all the inventory systems that had interfaces to Xero (incl. OrderHarmony, Unleashed etc), and after throwing TradeGecko (TG) into the decision making mix, we realised it was the system of choice for our requirements.

PROS

1. Many inventory systems are weighed down by complexity and archaic interface designs. TG provides current design and interface cues that easily displace the competition when it comes to usability. I consider myself computer literate but by no means an expert, and I find TG to be so easy to work with.

2. Their API allowed our devs to build a seamless integration to TG. Now our inventory and site are kept in sync in real time.

3. Their interface to Xero has saved us a lot of time. A sale on our site goes into TG and then into Xero. Once approved, Xero reconciles the transaction against our bank statement, and whalla, I need do no more to ensure my accountant is happy :)

4. They have some great reports which give me a useful perspective on my inventory. Making good business decisions is so much easier. I am not yet an inventory guru, but thanks to TG I feel I am doing a pretty good job ;)

CONS

1. At times, our devs found turnaround of integration issues a little slow. All contact I have had with TG from a user support perspective has been very efficient, but if you are considering a complex integration then ensure your devs talk to the TG devs in advance.

2. There is no bulk image management process that works well for eCommerce clients like myself. We manage images using our site's back office system, and this works well except for those times when we want to use the TG mobile sales app and then need to manually sync all images to TG.

SUMMARY

Simply put, my business wouldn't be where it is today if it wasn't for this easy-to-use and comprehensive inventory management system. I highly recommend this system!

Tradegecko is the backbone of our back office.

Jun 09, 2015
4/5
Overall

Comments: We're a distributor that supplies to multiple stores in the Benelux, Germany and Scandinavia a.o., additionally we have our own offline and online store based in Amsterdam. B2B Besides the obvious inventory management, we use Tradegecko for invoicing etc. as well for our B2B activities. We're currently setting it up to work with Xero, which should turn out to be the total set up we need. The Online Ordering Platform is a big plus as well for us as B2B distributors and we seen conversion per customer rise since implementing it. B2C We're in the middle of switching to Woocommerce for our new online store as well as setting up a second online store also running on Woocommerce. Having our B2C inventory streamlined in Tradegecko and in sync with our offline store (POS = VendHQ) once that plugin is finished, should make life a lot easier for us.

Pros: - Online Ordering Platform - B2B Sales App (Useful for trade shows, although far from perfect) - Capable & friendly customer service - Constant development and addition of new features. - Multiple Warehouses - Multiple Currencies (We buy our goods in Japanese Yen)

Cons: - Stats are limited, for instance I would like to filter results based on country which isn't possible. - In the Online Ordering Platform I can't manipulate the order of shown items, which can be very confusing for the end user. - Occasional bugs (which are usually fixed fast, once they're up to speed) examples: -- orders that are long fullfilled, keep popping up in the active overview -- Multiple orders claim to have an unpaid balance of 0,01 or 0,02 cent, while the processed payment equals the invoice amount, resulting in a bloated unpaid invoices overview page. If these are smoothed out, it's 5 star rating from me!

Vendor Response

by TradeGecko on July 09, 2015

Hi there,

Thank you for the great review! We're glad to hear that TradeGecko is making your life a lot easier. We appreciate your feedback, and are continuously working on improving the software, so we will be sure to pass on your feedback to our product team!

Regards,
Alicia
TradeGecko

You get what you pay for...

Aug 25, 2015
2/5
Overall
2 / 5
Ease of Use
2 / 5
Customer Support
3 / 5
Value for Money

Comments: Tradegecko has a lot of serious control issues and should not be used by companies with hundreds or thousands of different variants. We have not be able to rely on the accuracy and completeness of the reporting and therefore can not rely on it for control purposes at all. Also, the reporting capabilities are very minimal. You can only run a small handful of canned reports. Also, unless you are subscribed to the most expensive version (other than enterprise) you are only provided with email support, not phone support. Therefore if you have to clarify something or have a problem your daily activities are either put on hold or you have to track manually while you wait. It only integrates with two accounting softwares (xero and quickbooks online) so for enterprises running a hosted version of quickbooks or a more advanced ERP system all inventory transactions have to be manually entered into the ERP system. User access controls are non existent in the small business version so it is impossible to set up any type of work flows or segregation of duties.

Pros: This product is much cheaper than most inventory systems so it is better than tracking inevntory in excel.

Cons: Reporting, inventory management, ERP system integration, accuracy and completeness, not intuitive, not organized.

Vendor Response

by TradeGecko on August 26, 2015

Hi Stephanie,

Thank you for your feedback.

TradeGecko currently has a Business plan at $169/mth and Business Premium plan at $349/mth, which provides phone support and provides advanced user rights management. We're also working on providing more reports to users, so do look out for that.

Regarding integrating with larger ERPs / Accounting platforms, as we scale I'm sure we will work with larger partners, but as a growing startup we try to prioritize our efforts to work on the most impactful integrations, at this stage QBO and Xero are two fantastic cloud solution we support, we know they're not for everyone and we hope they cover 90% of what our customers need,

Once again, thanks for taking the time to review TradeGecko.

Cost Effective System For I'ts Features

Aug 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The program is very easy to use. Customer service responds fast and effective in comparison to other systems I have had experience with. The cost for the features it includes is acceptable. It allows you to have add ons (sync orders and shipment information for online stores like AMAZON, EBAY and other shipment programs like Shipstation). Also allows me to create orders using my iPad and iPhone while on the go (The orders automatically sync with the sYstem).

Cons: The program is web based. If you have no intenet It does not work. Remember most of the existing systems in the market REQUIRE web connection so I think it's not a big deal. The mobile app only works on Apple devices.

Overall: I have sourced about 3 months for a system that meets my business needs. My Business is mainly operated under consignment. The operations needed to be as time effective as posible to maintain a considerable margin. Other programs or systems had their features that could work with my business but NOT as effective like TradeGecko's system does.

Recommendations to other buyers: The best way is to test the program on the demo time with your bussiness operations. You will find it really works.

Wholesale Inventory System - Exactly what we needed.

Aug 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, able to have multiple locations, perfect for a clothing business with multiple variants of one style, no problems with the scale of our inventory with over 2000 items, integration with Xero, B2B platform (which I am still working on), cloud based - I can access from anywhere in the world, able to upload my inventory myself - this was a considerable cost saving.

Cons: Customisation of reports - they are continually improving this and are working on a couple of my suggestions - so this is a work in progress. Also, I would like to have more users for our plan perhaps a small fee for each extra user, rather then having to jump up to the next plan.

Overall: The team at TG have helped me customise our rather complex needs for our import wholesale business. They are continually working towards more options to make my business transactions more fluid, efficient and relative to our needs.

Recommendations to other buyers: Would recommend to any clothing wholesaler or retailer.

Business Impovement

Sep 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple tutorials and very user friendly. Easy to add images, create contacts and manage inventory levels with multiple ways of doing so. Our inventory items don't change often but the amount we use of them is very revolving on a daily basis. Following along with my purchase orders and shipments allows me to know how we are doing and were our money is best being used.

Overall: Ive been using the system now for several years. I do things a little differently with the software and truly it makes it easy for me and my needs. I mainly use it as an internal tracking system for product inventory and service supplies given out to my technicians. It allows them to order as buyers through the B2B portal from our online e-supply inventory and receive their daily products needed to complete their tasks. I love how simple it make it for me in getting them ready for the day and also at the same time allowing me to track their usage on an individual basis.

We used this program for 10 months and have now paid alot of money to change from it

Jun 06, 2017
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Has some good features and b2b, shopify link etc. we came from MYOB which had none of that, but after a years use with 5 staff hating it we could not continue with constant issues

Cons: Once you get into it. Trade gecko lacks even the most basic features. No credit hold. will not calculate accurate landed costs if your freight provider is different to your product supplier. reporting is a nightmare. all sales reports include tax, and are a "guide only" according to them. It doesnt have proper settings for xero link, so if you charge a customer freight it goes through as a sale with 100% gp. if you do a stock adjustment it just takes the amount out of your inventory, not to a stock shrinkage code. Worst part was no support in NZ, no partners who could help, and no training available. We spent a lot converting from MYOB to trade gecko (not including the trade gecko subscription), and have now spent more changing to something else that works for us. i would highly recommend having a good long trial with your own products etc before choosing this product

Overall: The only benefit was that we could export our years work into csv for another software company to onboard us easily

Efficient and easy inventory tool

Sep 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very well intergrated between the inventory solution and B2B. Very easy to use and register new products. Always adding features and adapting to their customers needs (f.ex. alcohol levels, sizes, and lot packaging). Quick customer service that takes your suggestions and problems seriously.

Cons: In my field of business it lacks a couple of functions such as setting dates of expiration so you can see how many days there's left. This would be a very valuable tool in terms of keeping track of a large inventory with almost all different expiration dates. This could help me run campaigns on stuff I need to get out of inventory if I could put this in and get a live report of "xx days left on exp. date". Also integration towards more invoicing tools would be welcome.

Overall: My experience with using this has been very good. I mostly use the inventory functions to control stock and sales from local ware house and stock transfers. Haven't been fully able to utilize the B2B websales platform because it's difficult to get our customers over to use this solution as we're just one of many of their suppliers. Regardless of that, I use the B2B-platform from several other of our suppliers, and I love how I am able to see live stock, reserve and buy directly.

Tradegecko

Jul 22, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support
2 / 5
Value for Money

Comments: 90% of my sales are through consignment. In searching for consignment software, Tradegecko came out on top. Not because they specialise in this area, but because there seemed to be a distinct lack of consignment software out there that suited my needs (fashion industry). We worked for over 9 months to get a consignment work-around up and running, and overall I'm happy with the results.

Pros: The team was great to work with while establishing the consignment work-around and I appreciated that they worked with us so directly in order to establish the needs of consignment clients. One thing I really like about this software is that it looks good, and is easy to navigate.

Cons: It's expensive; about NZD $130p/month. That's a lot more than other software, for example my accounting software Xero is NZD $60p/month. I would have appreciated reimbursement for the 7 months set-up time; during this time I was not able to use the software for my consignment needs. A client of mine in NZ took 7 months to get fully set up and running with Vend software for her retail store, and Vend fully refunded her for the 9 months. I would also appreciate such an acknowledgement of the set-up period required with Tradegecko.

Vendor Response

by TradeGecko on July 24, 2015

Hi Kiri,

Thank you for the honest review and we are glad to hear that you are satisfied with the software. We'll be sure to pass your feedback regarding set-up period on. Thanks once again for your support!

Regards,
Alicia
TradeGecko

Cheaper but an accurate system for inventory management.

Jul 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Integrated with Xero and support multiple warehouses. A user-friendly tool to keep track of your inventory. A cloud-based application which integrates with QuickBooks. Provides useful reports. Multiple price lists are supported. Great Customer service. The flexible process of payments. You can even link your firm to an e-commerce website. You can track the shipping and manage suppliers. You get a lot of features offered by other similar application, at a lesser cost.

Cons: Technical glitches encountered while you use the application and the system takes a lot of time to load. Sending invoices is time-consuming. Absence of the print feature. Limitation in statistics. Inventory management requires more advancements and organization. More customization required in reports.

Capterra-loader

As a wholesaler, this software makes everything easier.

Jul 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the consumer and the seller, this software simplified the buying and selling process. The software kept all the products organized and sent out all my invoices on time. The way it was able to keep track of my stock as it was received and shipped out was extremely helpful due to the speed and precision. Where free programs would take a million steps just to complete a sale and track stock, Trade Gecko would do it all in one go.

Cons: The software was a tiny bit sluggish at times when I needed it to function quickly. That is the drawback for any product that must be used over an internet connection though.

Overall: -A more organized experience for myself and my customers.

-Great customer service.

-An awesome on the web experience.

-Quick and precise stock control.

Useless

Jun 06, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: You are better off getting quickbooks.

Pros: Tradegecko has a very pretty interface but lacks any robustness whatsoever. It's easy to navigate. Really friendly customer service.

Cons: Reporting is god awful! It's as if no one at the company had ever worked in sales before. What Sales Manager runs reports on when orders were taken in but not when it ships? You can't run a report by ship dates! There is an API limit which makes the whole inventory aspect of TG useless when it interacts with our warehouses' software. We can't rely on the Inventory in TG at all. We even offered to pay more money to get our API increased. They couldn't do it. I have to use multiple screens to process orders. The reporting is one of the biggest pieces of garbage with TG. I absolutely hate this program and find myself yelling at the computer because it is so bad. Too many horrible aspects to TG to mention in one review. Don't do it! Don't buy it.

Trade Gecko Review

Jun 02, 2015
4/5
Overall

Comments: I've been using Trade Gecko since November 2014. I sell wine wholesale and online (currently via shopify), and was looking for an inventory and sales management tool that would integrate with quickbooks or xero, that would allow me to track orders, most importantly when they have been packed and shipped. I chose Trade Gecko because of their focus on wholesale, and overall I've been pleased with the system.

Pros: Inventory management is very clear, easy to create and upload new products, and easy to track orders in progress. Customer service is quick and helpful, and they regularly add new and useful features like xero integration, and document templates.

Cons: Most of the cons are small issues that I would love to see improved but don't impact the overall usability. Page loading is sometimes slow. I would like to be able add tags to sales orders and invoices. Reports are a bit clumsy for me to understand as the search features are limited and it can be difficult to find what I want, though customer service is helpful in this regard. Some of the search and display functions could be improved (searches require exact match for SO049 rather than just 49 for example), and there's no feature to bulk export sales orders or invoices. However, all these things are not "make or break" and hopefully Trade Gecko will continue to add and improve as they have been doing.

Vendor Response

by TradeGecko on June 02, 2015

We love our wine distributors as much as we love wine. So fear not, Monsieur, those features are getting worked on! I even reached out to your chief technology gecko and he says that most of those cons are being actively worked on so stay tuned!

TradeGecko has made a tremendous difference in managing stock and order fulfillement process.

Aug 25, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The tool is very user-friendly.

Cons: I have made some suggestions regarding new features but have no idea if they are on the roadmap or not or a potential timing of availability. For instance, Android sales app and the possibility to issue proforma invoices as part of the fulfillement process.

Overall: As a fast-growing small business I very quickly stumbled on the time-consuming task of managing stock and the administrative job of order fulfillement. As soon as I started using TradeGecko, I gained an extra day in time, simply because it is a very efficient and effecive tool to organize stock, orders and invoicing. I have not been using the tool to its fullest potential, such as the B2B platform, but am planning to do so in the coming months as I am expanding my business with sales agents and distributors.

Recommendations to other buyers: I integrated the WooCommerce app in my webshop and had some trouble synchronizing all products. The TradeGecko support people were very patient (it was a long process) and helped me set up things properly. Everything working perfectly now.

An easy-to-use, value-for-money program

Sep 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud based! Easy to add products, can work in more than one currency with no problems, talks to Woo Commerce and Xero (plus others). I especially like the B2B wholesale ordering feature.

Cons: Nothing

Overall: I started using this software a couple of years ago. As with any inventory software, the initial set-up could have been awful with lots of SKUs, but that wasn't the case with TradeGecko. We had lots of support from the team and it was not difficult to get it up and running! Since then, I've continued to be impressed with it, the levels of customer service (when I've occasionally needed help), and the constantly evolving features.

TradeGecko supports our small nonprofit!

Aug 09, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's incredibly easy to use and with the app I was able to implement an inventory scanning solution that has increased our overall accuracy for outgoing patient supplies.

Cons: From time to time I find that I have to refresh in order to get an accurate inventory count. Ex. If a sales order is processed, I need to refresh my browser in order to see inventory in some items fall to accurate levels post the SO.

Overall: TradeGecko allows us to manage our inventory for our small nonprofit, CareBOX Program. We purchase inventory and accept in-kind donations as well so the features allowing us to capture our true cost of items (sometimes zero) is really helpful in managing our moving average cost per item. As the Supply Chain Manager, it allows me to focus in on soliciting donations for those items where we maintain a high percentage of cost to retail.

Recommendations to other buyers: Just refresh when you need to :) Overall its a great solution, even for a nonprofit who isn't in the business of sales!

Great solution but poor integration with accounting software

Jun 06, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use out of the box solution, nice interphase. The upload functions are great, which is ahead of some software solutions.

Cons: We linked tradegecko with quickbook. Up till today, tradegecko does not push information correctly to quickbook despite marketing it as having integration with quickbook. Cost of goods sold pushed to quickbook is grossly inaccurate causing us a lot of issues in managing our books. Support is not good either. The solution promised never came and even when they said it's resolved, it is far from resolved. and yes it is only via email. So if you're in urgent need of help, it is pretty frustrating. We tried connecting tradegecko to shopify and it actually messed up our inventory numbers in shopify. I would say great solution idea, but poor execution. It is far from ready to be launched to be used.

Somehow it keeps getting better!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: TradeGecko is constantly adding updates and new features making it fit existing needs and adding features that answer needs we didn't know we had! Very easy to learn, use, and teach to others. Favorite features include ability to add pack sizes, categorize and move variants, and just the over all ease of use. Not to mention, the aesthetics of the software are excellent.

Cons: I really have no serious qualms with the TradeGecko software. The only slight "con" I can think of is the rounding on Purchase Orders. While working on a purchase order fractions of a penny are acceptable (happens often when working with packs), however, when the purchase order is saved, the rounding changes the order total. Not a huge issue, but the actual purchase price doesn't always match the total Purchase Order price once saved.

Good base for a starting company and TradeGecko grows with you (via excellent customer service)

Nov 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Basics are OK. Their service is superb!

Cons: Logistics intelligence part could be improved somewhat (statistics on sales , replenishment tool)

Overall: The Point of sales system is good and easy to fill in and use. The Intelligence part (sales statistics, stock management / replenishment) needs to be improved somewhat to make it world class. But the best is their customer service. So far I have not experienced such a professional and quick reaction in the industry. They fix almost all my issues within hours and 24/7!

Recommendations to other buyers: Just get on it, I tried many before and after 2 years concluded they are the best value for money.

Awesome Inventory Software!

Aug 31, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has a lot of great features and great reports. It's really easy to use and integrates well with the other programs we use for our business. The customer service is great, they get back to you very quickly and will help tailor the program to your needs.

Cons: I wish a few of the reports had more info, but I'm sure that's coming at some point.

Overall: We've been using Tradegecko since we opened and it's a great program. It's very easy to use and has a lot of great features. We're a wine store and we're able to use the program to manage our inventory quite easily. I've never used a better program for inventory management.

Recommendations to other buyers: Be sure to reach out with any questions, they'll definitely get back to you and help make Tradegecko work for your business.

Great product

Sep 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm by no means tech savvy but Trade Gecko was very easy to learn how to use. We have been using it for over 2 years and have always been impressed. The customer support is so good I recently had a slight issue and they responded right away but I did not respond back and they emailed me again to confirm I got their email.

Cons: Nothing I can think of.

Overall: Overall I am very impressed with Trade Gecko. Like everything else it has its flaws but they are usually quick to solve them and as of recent it's been fantastic.

The Trade Gecko Inventory System and B2B ordering are great

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The software systems are easy to use. They make keeping track of inventory easy. I find the software easy to use as a person new to retail and wholesale sales. The B2B system works really well and our clients find it easy to use. The customer service is excellent. I have found the staff to be very helpful and respond promptly when a problem is raised. I also like the way the software is constantly improving as Trade Gecko listens to the needs of their customers and finds workable solutions to add to the software. The fact that it was started by New Zealanders also is brilliant given we are 'Kiwis' too :)

Cons: I have nothing negative to say about the product and vendor.

Recommendations to other buyers: Trade Gecko inventory software and B2B online ordering software are a perfect solution for those looking for an efficient and easy use systems that make those aspects of running a business stress free and easy. It is easy to understand for those new to these aspects of running a business.

Vendor Response

by TradeGecko on October 26, 2015

Dear Jenni,

Thanks for the awesome review! Glad to you know that you love TradeGecko, and we truly appreciate the support!

Brilliant Inventory management and more

Sep 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's powerful, intuitive and dead simple to use and navigate your way around.

Cons: For a small to medium business the cost if quite significant but being able to accurately manage inventory and stock has an intangible asset value that is hard to quantify so it makes sense to spend money in this area of my business.

Overall: I've been using TradeGecko to manage inventory management now for over 2 years and it substantially better than what I was using before, and I also use a fraction of the tools and features available to me.

TradeGecko covers 70 % of our needs.

Jun 19, 2017
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: - Different currencies

- Different warehouses

- Integration with Shopify

- Exporter apps (to excel)

Cons: - Integration with Shopify not well designed (not possible to select specific warehouses).

- Sales Order stages do not reflect distribution/retailer/customer needs (link to stock adjustment).

- PO's releases not well designed.

- Backorder features not usable.

- Importing bulk orders not possible.

- and probably more stuff.

I was ones invited for a long discussion with a business analyst to share our business, issue, needs, etc. Apart from sharing, there has never been any follow-up.

Overall: Fulfillment & Inventory

An excellent stock management system!

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having investigated dozens of inventory systems, TG is by far the best for our needs. Good points; compliant inventory valuation method, good reporting, easy import/export, multicurrency support, good 3rd party apps (inventory planner + shopify), landed costs, easy PO editing and roll-back, variant & combination products. This product acts as our "master" inventory across several channels. Customer service is excellent and very helpful.

Cons: Could do with basic user role assignments on their 1 channel plan instead of upgrading just for this. More 3rd-party integrations would be good.

Best app for Managing inventory for E-Commerce & Wholesale

Jul 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Tradegecko enables my business to manage ordering, inventory, and B2B sales. It seamlessly integrates with all of my other systems. The customer support is top notch- they're always quick to get back and very helpful in solving problems. Would HIGHLY recommend this program to anyone interested.

Pros: Affordable price point Top Notch customer Support Ease of Use Ability to set reorder points & create PO's Sales Rep Ordering App B2B Ordering Portal Directly Syncs with XERO Accounting Directly Syncs with Shopify for E-Commerce and POS Syncs with ShipStation

Cons: No direct connection to Base CRM User interface in B2B portal needs work (updated version should be out soon!) Don't yet have an app

Vendor Response

by TradeGecko on July 19, 2015

Hi Ben,

We're glad to hear that the Gecko is helping to make your business processes seamless! Thanks for all the feedback, and we will be sure to pass your feedback to our product team. We will be making some improvements to our B2B portal in the coming weeks so do look out for it! Also, if you'd like to use TradeGecko on the go, please feel free to download our mobile app here: http://www.tradegecko.com/mobile-sales-app

Regards,
Alicia
TradeGecko

Good for simple use, but still a Beta product, poor customer support

Dec 06, 2016
2/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: I own and operate three ecommerce businesses, and I started a fourth which focused on high volume low cost units, so the unlimited unit aspect of TradeGecko was great. But you can't add different options for products on the front end, and how many ecommerce owners have products which have various option attributes? :) Once I inquired to the customer support team about this obvious omission (not a conscious design decision) they said for lack of a better term "Sorry, looks like this isn't for you, you better cancel and leave." These guys have a great product on their hands, not because of the features, but just because of the price alone, so I think they would create a much better USP if they simply take the feedback that makes sense and go implement it immediately.

Pros: - unlimited unit pricing is great, all inventory systems should follow this model and deliver value on features not units ordered - simple interface, easy to use - syncs with Amazon and ShipStation easily

Cons: - feels like this is a beta product, but I paid $980 for a year - customer service

Recommendations to other buyers: Don't use TradeGecko if you need a comprehensive inventory system. But if you have a high volume e-commerce business you may have no choice but to use this substandard system due to there being virtually no other options. :(

Awesome for B2B

Oct 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: supports various routes to market. Constantly being made better. Cheap for what it is

Cons: few obvious things wrong, few technical issues, sometimes takes a few tries to get support to understand your problem

Overall: We're B2B distributors and wholesalers. Basically our sales people are taking orders via the app on their ipad. They can show customers what products we have as well as the pics look good on the app. We can invoice warehouse customers off easily as well as you can setup a hand scanner / barcodes to products. Account customers can login to our private portal to place the order like in ecommerce, which means our sales guys dont need to go there. We are currently configuring to work with Magento for our public ecommerce site. Quickbooks online integration is cushty as wel

Recommendations to other buyers: yeah, you can "fiddle" it to your needs if the functionality isn't supported.

Brilliant Inventory Management Software

Aug 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The B2B platform is great and we have very little downtime or issues with customers placing orders. The reporting is also very straightforward and is great for giving quick snapshots of your position.

Cons: Would like there to be a way to have customers get specific pricing without having to dedicate whole new priceless for them

Overall: I've been using TradeGeecko for 18 months now and it is a brilliant intuitive system. We are a drinks wholesaler and have a constantly rotating inventory and it helps to keep our stock in line.

Recommendations to other buyers: It's worth every penny. Streamlines your inventory and is very easy to manage.

Sody's Tradegecko Review

Aug 31, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Being able to upload all the products on excel and the Sku at the same time.

Cons: I wish that every time I start a new sale order the years of my date stay the same. For example if I was to choose 8/31/2016 on the next sale order it would be 8/31/2017. I would have to change that all the time.

Overall: I've been using Tradgecko for over two years now. I find the software easy to used and it save me a lot time. Searching products and modifying the products description is also and easy task. I used to input the products one by one and would take up a lot of my time. I would recommend Tradegecko to other growing companies.

Illegal Practices

Feb 13, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: I have been with Trade Gecko for two years and everything is swell, but yesterday we got a bill, when we were paying monrey - a mind boggling 175% increase without notice. What is stopping them increasing it per month.

Very dangerous platform.

Overall: Considering their enormous price hike it's not Work taking about anything that is a Pro. Stick to your contract and don't rip people off.

Very basic software, terrible support not worth the price.

Aug 06, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: Do your homework, other inventory management systems offer much better features and functionality for same or similar price.

Pros: Im honestly having trouble finding a pro. Its cloud based? Yes but most offer this anyway. It does have reasonable integration with Xero(limited sync options), but most offer the anyway.

Cons: The actual software is very basic compared to what else is out there on the market. For example, you can only create purchase orders and associated landed costs in a single currency. So if you're an importer, and you buy from suppliers in another currency, there is no option for different currencies(which is likely f you import goods) for landed costs i.e. GST, Duty etc. So this means there is an overly complex and manual process required. There is also no drop shipping. You cant go back and edit invoices once created. You can only delete and redo. The support is literally THE WORST support I've encountered. Its basically email support with a cpl hrs of onboarding. All this would be fine if the software was sold properly for the price, its just not worth it.

Very good for sales, but still need to better the production

Sep 22, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is a very intuitive and easy to manage system. Very effective and functional to make the orders, connect with the e-commerce system, register the clients, send out invoices, pack and ship the orders and so on.

Cons: But has limited option on the production field, like different options to control the stock, to see the incoming stock specified by dates and quantities, and to connect the production of goods with the stock on inventory.

Overall: It is a very intuitive and easy to manage system. We are a small 3 years old Brewery, growing every year and TradeGecko is our main system. Very effective and functional to make the orders, connect with the e-commerce system, register the clients, send out invoices, pack and ship the orders and so on. But has limited option on the production field, like different options to control the stock, to see the incoming stock specified by dates and quantities, and to connect the production of goods with the stock on inventory. On overall, is a very good system for manage the sales and order, but not as good for manage the production.

Recommendations to other buyers: On overall, is a very good system for manage the sales and order, but not as good for manage the production.

Capterra-loader

It has taken months to get to know TradeGecko and I wouldn't be without it now.

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: That I can contain all my inventory, customer base, selling tools and reporting in one program and also integrate into Xero accounting. The software has excellent functions and features and does everything I need it to. The TradeGecko team have implemented new functions and made improvements that have really made a difference.

Cons: The cost. It is a high cost to pay per month for software.

It has taken a long time to get to know the product and therefore utilise the features.

Great B2b platform, CRM & control for inventory.

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: - Backordering feature (allows you to plan according to your deadlines)

- Intelligence section ( allows you to filter information regarding your sales and purchase orders)

- B2B platform (Easy to use)

Cons: Id like more control over the suppliers. To control payments, invoices.

Overall: I`ve been using tradegecko for over a year now. It is a great platform to control your business. It allows you to plan your inventory needs, control your sales orders and purchase orders. It is a great tool and will allow you to reduce the time you need to manage your business.

Great system

Oct 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I've been using TradeGecko for almost a year now. I love that it was relatively easy to populate, and that there's always great support from the team, the few times I've needed it (and they are keen to listen to suggestions for ongoing development) - but I really love that my wholesale customers can order B2B from the site, and my WooCommerce store links into it too - so both my wholesale and retail customers are easily managed.

Cons: This is a relatively new program, so there are sometimes things that are not quite as I want them yet (e.g. a certain report isn't available yet) but the team are willing to listen to suggestions and send them through to the development team for inclusion in the (hopefully not too distant) future.

Recommendations to other buyers: Check that you can get good, fast support when needed. When we were setting up, TG team members skyped us for truly personal service!

Vendor Response

by TradeGecko on October 26, 2015

Dear Tracey,

Thanks for the awesome review! We are delighted that our B2B eCommerce Portal has come in handy. We are looking to buff up on our reporting and analytics so you'll definitely see them in the near future! Appreciate the support and have a great day!

Capterra-loader

Great inventory management software

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: TradeGecko is really user friendly and straightforward, but the best part is that they are constantly trying to improve and provide new features and integrations that are useful. Customer support is knowledgable and usually able to resolve any issues I face.

Cons: The mobile app isn't as user friendly as its desktop version and currently there isn't an Android version of the app.

Overall: Accurate inventory level, reduced out-of-stock situation, better sales analysis

been using this for almost 3 years now, not a single issue

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: app use is very easy and desktop view is a breeze, i use it every single day. We use it for 21 locations that our customer uses everyday as well.

Cons: wish i could see the customer viewer as well, sometimes the customers tell me they are seeing something different then i am

TG saved my life!

Aug 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Responsive, Intuitive, ffexible.

Cons: nothing

Overall: It seems like we have grown with this product Every single thing we need to have an additional feature or a tweak to an already existing feature, it always gets done intuitively. This is so amazing. Customer service is outstanding and so much responsive on a whole different level.

Recommendations to other buyers: Keep doing what you are doing!

Seamless integration with Shopify and Awesome B2B functionalities

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I been using Shopify for quite some time now and Shopify has limited functionality when it comes to managing stocks level and sometimes stocks may not be accurate. I was looking for an inventory that works well with Shopify and TradeGecko so far is the most stable. Also the B2B platform is a win win for us, I don't need to hire a web developer just to create our own site! This is superB! Clean design and simple looks and feel.

Cons: Hoping to support Dropshipping soon on future plans and also !This make the platform perfect! So far the system is good!

Trade Gecko and Liberty Flights

Jun 04, 2015
5/5
Overall

Comments: Liberty Flights has been using Trade Gecko for about 2 years now and we have seen a lot of improvements since then. The team always update you on the new integration and apps available. I would also make a point in saying that the customer service is very efficient, quick and professional. We had a few issues (e.g. Xero integration) and they have always been able to solve problems - sometimes going above and beyond what one might expect! In a nutshell, perfect for small and medium businesses, user friendly platform and great customer service.

Pros: - Easy to use / friendly interface - Online platform available - customers can order online - Integrated to finance system (Xero) - Covers pretty much everything needed for small and medium businesses. - Good features including fast researches, reports, bulk actions.

Cons: - Impossible to integrate with bespoke systems (e.g. website) especially in terms of stock consolidation - Account management not as easy as a CRM platform. - CSV export (especially "relationships") need amended. - Only rarely, slow system and synchronisation with Xero.

Vendor Response

by TradeGecko on July 09, 2015

Hi there,

Thanks for the awesome review! We are continuously working on improving the software, so we will be sure to pass on your feedback to our product team!

Regards,
Alicia
TradeGecko

Almost OK, just one thing in the Net price calculation

Aug 10, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: When updated the landed cost, Tradegecko should update profit also to know exact profit

Overall: Good but there are still some problem when changing the Landed Cost. So we cannot know exactly how much profit is.

Normally the landed cost will change when we receive logistic cost after 1 month.

Recommendations to other buyers: No

Moved from the blocky and frustrating Unleashed to the smooth and feature laden TradeGecko

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: How responsive it is, easy to use, clear and easy to read, flexible but above all the customer support has been some of the best I've ever experienced in business in general let alone from the software industry where customer service is often treated as optional.

Cons: Some of the reporting functions are still being developed....but due to there aforementioned customer service we know the desired reports are in the pipeline!

Overall: Just felt like a breath of fresh air in the inventory management world where programs often feel clunky and bogged down in old forms and reports.

Awesome App

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: - Ease of use

- cool integrations

- Customer service Rocks

Cons: - Variants do not have main part number on csv reports, shows blanks

- some new parts do not show up as sell-able immediately, have to wait.

- more and better reporting, more granular insights

Overall: I work with Tradegecko every day, it is fantastic! Combined with the ease of use and the amazing features, we love to be able to keep our inventory under wraps with TradeGecko. Our International department uses it daily and we maintain accurate inventory counts, we can provide reports on time and at a glance, and the business intelligence tools are awesome.

Recommendations to other buyers: Keep up the good work, we love it!!

I have vendors drooling over my purchase orders.

Sep 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The side dash board is one of my favorites and works seamlessly within the program.

Cons: No priority vendor option. to be able to assign 2 vendors to the same item would be nice and set lowest price as default.

Overall: I use Trade gecko every day to run Logistics for the fire department. So many good features that work so well together. Inventory to Purchase orders it has it all. Update and improvements are always happening

Recommendations to other buyers: Work with it, Play with it, You'll love it

Solid product, awesome support!

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Seamlessly ties our systems into a neat little bow. Saves us a ton of time and prevents manual errors on our part - no more manual transfers of data from one system to another.

Cons: We have run into an occasional sync issue, but Trade Gecko's support jumps right into action to assist. And, sometimes the issue was simply a result of settings that WE entered.

Overall: Saves time and prevents manual errors.

Best software for inventory control

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, include the shipping cost and import taxes to our inventory cost per item

Overall: We are a business heavily based on inventory and we found that this is the best software to control our inventory

Recommendations to other buyers: It would be nice to include a module for maintenance. We sell equipment that require maintenance and we have good control over our inventory but the after sale service for that inventory that you sell is still something we wish could be included in tradegecko

Amazing - business changing

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Cloud based, stock and customer management that seamlessly integrates our sales channels, suppliers, customers, and accounting plus much much more.

Cons: There are very few downsides to trade gecko. Possibly the ability to edit the pick notes etc to a format that fits better with our business. Plus it is the top end of the budget in price terms. This would be solved by allowing us to use 2 brands on the same platform to help spread the cost.

Overall: It is wonderful for integrating our front end sales channels with our physical logistics and accounting.

We've recently switched over to tradegecko, it has its ups and downs.

Apr 26, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like that it keeps our inventory clear and precise, I can look and see exactly how many products I have and how many I would need to order to keep my warehouse stalked.

Cons: I do not like the payment system. There is no way to see when payment is made on the invoices unless clicking on each individual one, there are two columns, one that's created date, and one that's the last updated date, whether it's just payment or shipping or just from clicking on it.

Overall: It gets the job done, but the customer service is not that good.

Don't Bother

Aug 03, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Barcode scanning, but it didn't actually work since you can't actually link barcodes to your Woocommerce interface so what is the point?

Cons: TOTAL LACK OF CUSTOMER SUPPORT. DON'T WASTE YOUR TIME EVEN TRYING THEM. KEEP MOVING. TAKE MY WORD FOR IT.

Overall: As a new customer I would think you would respond to initial request of support during the trial phase. That should be when you have your "best face on" trying to win new business. Nope. When their API call slowed my fast performing site from 1.2 seconds load time to over 10...and multiple emails to them. NOT ONE WORD of response. There are other options so if you are reading this thinking of trying them. Just keep going. Don't waste your time, we CEO's have better things to do than waste time on people who are clearly very defunct.

Trade Gecko

Dec 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Ease of use and getting better

Cons: Few reports missing. Still entering addresses. Postcode search

Overall: Trade Gecko has been a really good system for us. The newly added features over the last couple of years have added to the ease. Still looking forward to a few more reports and if it ever reaches the point where we can add a postcode and the address automatically comes up for us to select that would be great for busy days and shows.

TRADEGECKO

Sep 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: USER FRIENDLY GREAT CUSTOMER SERVICE

Cons: TIME ZONES ARE DIFFERENT SO CANT ALWAYS GET HELP UNTIL THE NEXT DAY

Overall: HAD USED QUICKBOOKS FOR YEARS TRADEGECKO SYNCED ALL CUSTOMER DATA WITH EASE INVENTORY CONTROLL WORKS WITH ACCOUNTING SYSTEM

Simple easy no stress

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: fast on chrome

Cons: slow on internet explorer

Overall: love the layout love the service. Only down side of things is that I find the website a little slow on internet explorer for windows but find it very fast on google chrome.

Recommendations to other buyers: Keep up the great work

Easy and Straight Forward to use

Jun 10, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Trade Gecko was chosen out of a host of other add ons for my new Xero system. We needed an efficient and easy way to manage the stock and sales while feeding all the relevant information through to Xero. I have a small clothing business so Trade Gecko definitely meets our needs and I'm sure as we grow, it will cater for us also.

Pros: Easy install and getting the transition over was relatively simple and not too time consuming. Easy to teach new people and is very straight forward to use in all facets. I like that they are continuously updating and trying to make it better i.e. the new intro of returning items which is helpful.

Cons: I would like to see some kind of system where searching the sales orders for particular stock would be easier. At the moment it's manual.

Vendor Response

by TradeGecko on July 09, 2015

Hi there!

We're glad to hear that TradeGecko meets your needs! We appreciate your feedback and are continuously working on improving the software, so we will be sure to pass on your feedback on to our product team!

Regards,
Alicia
TradeGecko

The lizard does it!

Jun 02, 2015
5/5
Overall

Comments: As a new business owner suddenly handling the intricacies of inventory management, Trade Gecko has been a great help. It's easy to set up, quick to learn, and dovetails nicely with both our webstore app (WooCommerce) and our accounting software. What's more, it cleverly handles both the online retail customers and our B2B wholesale customers (who needed a different solution - i.e. the ability to generate editable sales orders rather than finalized ones - from what WooCommerce could provide). It allows me to use different currencies and different 'warehouses', too. The TradeGecko team have been very helpful, and are open to our suggestions. All in all, I have found TradeGecko to be great; I love that it's cloud-based so I can access it anywhere, and what's more, it's very reasonably priced.

Pros: Cloud-based Talks to Xero, WooCommerce and other platforms Easy to set up Simple to learn Price

Cons: Some features still being developed, e.g. ability to edit stock adjustment comments, setting up returns - but the team is responsive to our suggestions/requests

Vendor Response

by TradeGecko on June 02, 2015

Thanks Tracey! Glad the lizard is working for you :) We have 20 little development geckos who are endlessly writing code with their little green fingers to get you more functionality! Stay tuned and thanks for the review!

Great Sales and Inventory Program

Feb 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Customer Support *****

Cons: Relatively new, has a lot of space for improvement.

Overall: This is a great program for keeping track of your inventory, it is a relatively new software, one of the reason why it is great is it's customer support. Prompt and sensible reply every time. 4 stars is because it has a lot features and functionality that could be improved.

Recommendations to other buyers: Try the software before buying, I'm pretty sure you'll like it.

Growing Together

Jun 06, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have been with TG for some time now and have really grown to love the product. Initially we had difficulty with our migration and implementation but the customer support team have been very helpful the the company continue to improve their product offering.

Cons: The cost is still quite high and we have some difficult with the current integration capabilities. The xero integration is still a bit of an issue, especially the transferring customer information between platforms.

Excellent Software, Very Happy

Aug 08, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are two things that really stand out to me about TradeGecko. 1. The ease of use - learning to use the software and finding ways for it to do exactly what you want it to do was surprisingly easy. Any questions or difficulties we had were quickly answered by their customer service. 2. They are constantly adding new features!

Cons: The only complaint I would have would be on the Purchase Orders. Adding the landing costs is really helpful but when printing the purchase order it doesn't show the landing costs.

Overall: When first setting up TradeGecko we had a few worries. The structure of our company is unique and we were nervous (but prepared) that TradeGecko would only be able to handle a small portion of our needs. Fortunately, they have far surprised our expectations and their customer service has been impeccable from initiating our account to continually adding new features that help better our company.

Getting our start-up on the right track with TradeGecko

Oct 16, 2014
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We had a world wide patent for a revolutionary new product at http://javelinbipod.com and I wanted to prepare the business to scale quickly. I had a big list of requirements having built and managed both small and large business and ERP platforms in the past. I wanted a cloud platform which would seamlessly link e-commerce, accounts, inventory, orders, shipping, customers, suppliers etc etc etc.

There are lots of ways to do this these days but they are not for the feint hearted and need a serious investment in time and money up front. I also wanted to minimise the training effort for staff as the business grew.

I'd already picked Xero for accounts and Shopify for e-commerce and TG seemed to tick nearly every other box. It's also very competitively priced!

So now I have an extremely simple, fully integrated set of business platforms which will enable us to scale in every way conceivable.

The guys at TG are very helpful and very knowledgable about the platform that is growing in it's feature set.

Some parts are still not mature such as CRM and reporting but the great core of the platform and strong developer/product teams will enable them to build these things the right way.

I would have no hesitation about recommending TradeGecko to SMEs. We went from start to a complete business within a few days.

A very comprehensive Inventory Management and Sales Invoicing software.

Aug 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Excellent response time, all requirements covered in terms of functionality, easy to set up and update.

Cons: Reporting function is limited. Should allow users to set up report formats and save them for later use.

Overall: Very easy to set up and get started. Covers all requirements for stock purchases, sales invoicing. Easy to correct errors.

Tradegecko from the perspective of an apparel company user

Sep 12, 2018
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: This inventory management tool has a lot of bells and whistles.

Cons: We did not like the lack of back end administrative access - we had to escalate both small and large issues by help desk ticket, where a lot of the simpler issues should have been manageable from the user end.

Trading with TradeGecko

Sep 01, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud based, Ease of Use, E-commerce integration.

Cons: No drop shipping option. Editing the emailed invoices, SO's etc is not very easy.

Overall: Setting up and using trade gecko has been an absolute pleasure. Very easy and simple to use. Editing the emailing documents is not simply and could be made easier in my opinion.

easy use, fast service

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is cloud-base, easy use and very powerful. It has different package to serve your needs. It is a good tool for wholesale business.

Cons: The software has limited mobile functions, especially in its intelligent functions, it has limited search criteria.

Overall: It allows our teams in different locations to work seamlessly. As an owner of the company, we could supervise the orders, invoices and payment anywhere anytime.

Excellent program that is constantly updated

Sep 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, proactive customer service, reasonable price for the functionality

Cons: wish the app was accessible from all membership levels

Overall: Extremely flexible stock system with constant updates and extremely helpful customer service. Have had a few issues with invoicing under different tax laws for different countries and TradeGecko has been able to help with every issue, both with fixes within the current system and going into my account to help activate/de-active certain fields.

Revamped our online marketplace

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive and reliable

Cons: API limitations

Overall: Trade Gecko Completely Revolutionized our online Marketplace and website. We are now able to completely manage orders from 3 seperate online webstores and maintain a realtime streamed inventory like we could never do before just using Magento.

Recommendations to other buyers: no

a fresh approach to manufacturing and trading, without the baggage

Sep 18, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The TG team have created enough smart features and functionality to enable most startups to scale without drama. Our business has grown 10 fold in under a year and TG is at the core of our business.

Cons: the growing wish list of fixes and features, most of which I don't need, but if I need a feature I doubt it will get implemented soon

Recommendations to other buyers: check out the feature list and then the site forums for each product on your checklist to see if your key needs are working satisfactorily for the community

Vendor Response

by TradeGecko on October 26, 2015

Dear Simon,

Thanks for the great review! We are glad to know that TradeGecko has helped your business to grow. We are always looking to improve the feedback loop and will be sure to look into your suggestions. Have a great day

Great Trade Support

Sep 17, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simply great and user friendly.

Cons: This software currently has no feature of products expiring date alert.

Overall: Tradegecko is providing us great value and good inventory management solutions. Tradegecko is the preferred choice.

Recommendations to other buyers: Products date expiration alert much be featured.

Great software for SMEs and beyond

Feb 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Tradegecko is super easy to use and configure. They regularly add new features (without disruptions) and are super friendly.

Because we have an hybrid B2B and B2C model, the software is not perfectly tailored to our needs but it is way better than others we tried/investigated.

Easy to setup and to work with

Jun 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Price is well above any average

Pros: acts as inventory system and sales recording tool, available to access from any where including iOS version

Cons: We were attracted to the software as it promised images for every product, however the image is only a thumbnail that can not be enlarged for either Quotations or inventory list, and that could have been a very good advantage

Powerful Software

Aug 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: B2B Feature

Technical Support

Easy to Use

Cons: iOS app could to be improved.

Overall: Very useful software with great features.

I really like B2B feature, it's great for my e-commerce business.

The technical support is very helpful with fast response.

Worst Program I use

Mar 22, 2017
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The idea of it was great.

Cons: Everything else.

Overall: I have never had an issue easily resolved with Trade Gecko. Constant errors with integration and even specialists listed on their partner page couldn't help. Nothing but headaches.

Recommendations to other buyers: Don't do it.

Trade Gecko is simply the best solution we have found

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Have been really happy with the change to Trade Gecko, like the fact that thy are devloping new features fast and integrating with other web platfoms.

Pros: Ease of use, clarity, support, flexibility, integration with multiple channels good value for features

Cons: Data coherence when dealing with 3rd parties. We have had sync problems with quickbooks but in the end they were sorted.

Great Product from TradeGecko

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Functionality/various features

Cons: Some reports are a little hard to generate e.g monthly movement/sales of range of variants

Overall: I was previously using a fragmented system to keep track of inventory in my stores. Update to TradeGecko and it has simplified the process and increased accuracy. Very easy to use, and support is always there to answer any queries I've ever had. Would recommend to anyone.

Good supply management tool easy to use

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use (even in Russian)

Cons: Statistical tools could be better

Overall: Great application and very good service. It is easy to add new customers and follow the order status (draft, invoice, packing status, shipment, paying) .

Love Trade Gecko - the simplest and best system there is

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love this product and for what it costs its well worth it. Has helped streamline our business enoromously

Pros: Very intuitive, easy to use, simple to understand and integrates easily with Xero etc. Has streamlined all our processes

Cons: Some issues with importing large quantities of data- have to break it down rather than being able to do one large import

TradeGecko Review

Aug 31, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, flexibility, inventory management, front end aesthetics

Cons: inability to customise the front end that customers see

Overall: We transitioned to TG for multiple reasons, the most improtant being the inventory integration. They are constantly improving and changing the platform to keep up with thier customers needs and end user experience. Easy to use and does everything we need it to.

Recommendations to other buyers: N/A

Mar 19, 2018
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Excellent product and customer service

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive design, helpful support services

Overall: Simple to use, a comprehensive product with active, helpful support. I've been using TradeGecko for 2 years now and don't have any complaints.

Great results

Sep 09, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple and easy to use.

Cons: none - it is perfect.

Overall: Easy and simple to use, exactly what my company and customer are after. Cannot complain a single it, and would recommend to anyone.

Industry Standard Cloud Inventory Management Software

Jul 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: iMerch runs a mobile accessory supply business based in New Zealand. We had tried other cloud based software to manage our inventory but after our previous supplier switched up their UI, it became slow and clunky. On the lookout for a new software we came across Trade Gecko! We needed a software that ticked all the boxes including: Xero & Shopify Integration, wholesale b2b online ordering, and a great user interface. Then we found Tradegecko, and its evolved our business into a machine! Their customer service is on point with quick responses, and helpful friendly staff. I would very much recommend this software to all.

Pros: Integrates with pretty much all the cloud softwares you would expect, easy xero integration, great customer service, great user interface.

Cons: Unfortunately there is no Notes area for our team to discuss things inside orders, unless you wanted your teams notes to show to the customers, lack of removing buy prices on the business plan.

Vendor Response

by TradeGecko on July 09, 2015

Hi Calvin,

We're glad to hear that the Gecko is helping to make an impact on your business! Thanks for all the feedback, we are continuously working on improving the software, so we will be sure to pass on your feedback to our product team!

Regards,
Alicia
TradeGecko

Great Inventory Management System

Apr 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Literally the only software that we have ever used that can connect multiple selling channels and successfully sync inventory.

Cons: Somewhat challenging to add products and variants. Takes quite a bit of time to learn and to get used to.

Overall: Inventory management.

It is great in some ways and not great in others.

Aug 03, 2015
3/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: There is no easy stocktake option and as this is an inventory system i believe you really need this. I have to manually stock adjust over 2000 items. It took so long. 3 full days to be precise. If there was an easy download and replied of figures I would have saved 3 full days.

Overall I really needed more help in a few areas as well as some basic training. Because we are not on a' premium' account we don't get phone calls. I think this is ridiculous when we are still a paying customer. The support wasn't there when I really needed it urgently. Waiting up to 24 hours for an answer on something urgent just is good enough. We are still a paying customer needing just a little urgent help sometimes and a quick 5 minute phone call is all we needed.

Maria is by far the best customer consultant you have there and I hope to keep speaking with her :)

Thanks for your time!

Vendor Response

by TradeGecko on August 11, 2015

Hi Emma,

Thanks for your honest review. We'll be sure to pass your feedback regarding the on-boarding process and phone support on. Thanks once again, we appreciate your support!

Wonderful Tool

Sep 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: NA

Overall: TradeGecko has made my life so much easier at work. This software allows me to create quotes with ease and in a timely manner.

Perfect solution for SMEs that are in need for in-house inventory management.

Jul 20, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If managing inventory is an important aspect of your business, but you are still not able to do custom development, nor are you able to outsource it, then TG is a great solution for you. We used it to integrate in all our e-commerce efforts and it is perfectly working so far.

Pros: - Easy to use dashboard providing you the information needed to overview your orders. - Lots of apps that can easily let it integrate in your e-commerce channels and accounting / crm softwares. - Very proper reporting in line with your business requirements.

Cons: - It still is an inventory software which is replacing a possible very big and expensive custom software solution, so it takes a while to understand how everything works. - The dashboard is not translated in several languages, so the people that work with it have to have basic English knowledge to really optimize the usage.

Vendor Response

by TradeGecko on July 21, 2015

Hi Kevin,

Thanks for the honest feedback, and we are glad that TradeGecko has been able to help you meet your needs. We are always looking to improve our system and service, so we will be sure to pass your feedback on. Have a great day!

Regards,
Alicia
TradeGecko

Cloud Inventory

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This is a useful system to manage inventory items in the cloud. It integrates well with Xero, our accounting platform.

Cons: Some of the processes are clunky and burdensome; many reports don't work as well as they could and provide useless information

Overall: An integrated system; inventory to accounting

Worst Customer Support ever

Mar 09, 2016
3/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support
3 / 5
Value for Money

Comments: we have been using TG for the last 3 months , easy to use and it integrated good with other app's however I cant stand anymore the idea that when you issue a support ticket they respond in 3 days ! Everytime the same excuse that they having a lot of tickets ..Once you respond immediately to their email , it takes anothe 2-3 days that they respond to the same ticket again ...Sometimes it takes 2 weeks to solve the issue as the support team is so slow ...

Pros: easy to use , nice layout

Cons: Very Slow support team

Vendor Response

by TradeGecko on March 10, 2016

Hi Emre,

Firstly, my sincere apologies about the lack of responsiveness, we've been investing heavily in growing our customer team to make sure we're better scaled to handle your questions. We've just opened up an office in Toronto and we're adding more customer facing staff there as well. We're definitely not perfect but we should now be responding to all tickets under 2 hours and solving 90% of all tickets within 20 hours.

Sometimes there are more complicated issues or questions which require an engineer to help with and they can take another day or two due to weekends etc., but we're working on making sure we have not just customer support but technical engineering resource available at all times,

Cameron Priest,

CEO

moving systems to trade gecko

Sep 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use and customer support

Cons: have had to ask questions occasionally regarding some elements

Overall: We are moving our systems across to Trade Gecko due to it's ease of navigation and flexibility with data and stock control. We have found the intuitive system design and accessibility to be very user friendly, and easy to learn. After a very short learning process, we are able to import our stock lists easily, and have everything appear the way we want it. Most importantly, when we have come across an element of the system where we have required support, the Trade Gecko team has been quick to respond and very knowledgable - we have greatly appreciated being able to receive personalised service! Thanks for your support!