# MuniBilling Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MuniBilling Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more. Source: https://www.capterra.com/p/127462/MuniBilling --- # MuniBilling Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MuniBilling ## What is MuniBilling? A comprehensive utility billing and CIS toolkit, our cloud based software is used every day by over 200 municipalities and companies in 3 countries. MuniBilling can be used to bill for any type of service or fee, allows for unlimited rates and tiers, and boasts integrations with automated meter reading systems, accounting packages, GIS software & much more. A MuniBilling subscription comes with access to hundreds of features and workflows, frequent enhancements, and unlimited customer support. ## What is MuniBilling used for? [Utility Management Systems](https://www.capterra.com/utility-management-systems-software/)[Utility Billing](https://www.capterra.com/utility-billing-software/)[Recurring Billing](https://www.capterra.com/recurring-billing-software/) Overall rating Based on 54 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 2% Starting price $1200 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## MuniBilling alternatives Highest Rated [Tridens Monetization](https://www.capterra.com/p/204110/Tridens-Monetization/) [5.0 (21)](https://www.capterra.com/p/204110/Tridens-Monetization/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204110/Tridens-Monetization/) [0.0](https://www.capterra.com/p/10033716/Tabs/#reviews) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [authorize.net](https://www.capterra.com/p/221412/authorizenet/) [4.5 (217)](https://www.capterra.com/p/221412/authorizenet/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/221412/authorizenet/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Meter Data Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store, clean, and/or analyze customer usage data collected by metering systems Metered Billing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Online Payments 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process online payment transactions Penalty/Cut-Off Processing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Charge fees or cut off service due to late/missing customer payments Work Order Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders MuniBilling 74 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit A record of all activities within the system, including user access, changes made, etc. Examine established processes and records to ensure accuracy, compliance, and policy adherence Create backups and provide methods to recover deleted/lost data Create, manage, and send invoices or bills to customers Gateway through which end users can view past bills and pay current invoices Setting up the amount/charge for per hour of work by a company or professional Process of sending a large number of documents, messages or emails to multiple recipients at once Private online space that lets businesses securely share documents and provide information access to clients Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes A collection of customer information such as contact details, demographics, previous interactions, etc. Store and organize information about customers and previous interactions Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Invoices that can be tailored according to company's branding, payment terms and personalized information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import, collect, and capture data from multiple sources Import and export data to and from software applications Forecast customer demand using historical insights and simulations Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Process of automatically notifying clients when payments fail to ensure invoices are paid Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Electronically collect payments for goods or services Utility billing for electricity Utility billing for natural gas Utility billing for trash/garbage Utility billing for water Information, data and reports that are being tracked over time Manage and track all disruptions and incidents Create invoices from scratch or have recurring invoices Store and view prior invoices for each account/client Creation, processing, verification, and execution of invoices till the payment is made Manage, maintain and track the performance of assets and equipment Store, clean, and/or analyze customer usage data collected by metering systems Integrated or built-in billing calculated by customer usage levels of a product/service Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Process payments via multiple modes directly through the application Process billing for a product/service with a fixed monthly charge Create, send, and view electronic invoices Accept and process online payment transactions Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Charge fees or cut off service due to late/missing customer payments Outsource printing services to a third party Track/optimize rates in relation to usage Analyze and gain insights into data in real-time Active reporting of data and metrics Generate recurring invoices Automated process of charging customers at regular intervals for repeated access or use of a product or service Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Calculate tax and make deductions on gross income from sources like wages, investments or self-employment Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Creating, assign, and track jobs and/or tasks for work orders A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.5 (47) 4.5 Based on 47 reviews ## Pricing Value for money 4.8 (43) Basic $1,200 Per Month Value for money 4.8 (43) 4.8 Based on 43 reviews ## Integrations [ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[ Quicken](https://www.capterra.com/p/151854/Quicken/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (53) 4.9 Based on 53 reviews ## User reviews Overall rating 4.7 Based on 54 reviews Filter by rating 5(41) 4(11) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent VA Virginia A. Town Manager Government Administration ### "Great service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 7, 2022 Excellent Pros Assistance and accuracy very hands on and managable Cons All good nothing to complain about…….. Personnel is great Reasons for choosing MuniBilling Easy to learn Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 8, 2022 Thank you for the review Virginia! We're so glad you love the software. BC Bryan C. Utility Billing Specialist Utilities ### "MuniBilling Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2021 Pros The software is easy to use/understand and efficient. It make creating my utility bills an easier process. The customer service is helpful and very responsive. Everyone I dealt with was incredibly nice and understanding of the situations. Cons Integration was a slow and technical process, but that is to be expected. Everything was worked out swiftly that caused little to no issues in the long wrong. Really don't have any negative aspects. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Amanda B. Solid Waste Coordinator Consumer Services ### "Latah County Solid Waste Department" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2021 The customer support service is outstanding. Pros The accuracy of the software, it is easy to use and dependable. The programmers are willing to modify reports as requested or needed. Cons Some of the reports can be confusing, the statement and invoice printing could be improved for customer understanding. Reasons for choosing MuniBilling To have the program designed specifically for the government department needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mark S. Founder Oil & Energy ### "Wonderful experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 27, 2020 I would highly recommend them to any company. Pros Easy to use, very professional, great support, the total package. We have complete confidence in their ability to handle the important issue of handling our money. Cons I really have no cons on this product. They are truly a wonderful one stop shop and very professional. Reasons for choosing MuniBilling Best of all the software packages we looked at. They were very helpful during the sales process. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Mark D. Utilities Utilities ### "One Year Update" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2020 The system integrates with AMR/AMI and Sensus very well. We manage Electric, Water/Sewer and NGas systems all through metered use and Solid Waste through fixed charges and MuniBilling performs beautifully. The best thing about the system is the people the take care of the customers. Systems mean nothing without strong people behind them. The front line person and their ability and attitude reflect on the entire organization and the team at MuniBilling is first class. Pros Powerful Adaptable User Friendly Cons None. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OH omowale h. Director Government Relations ### "MuniBilling Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2020 The processes of collecting readings, preparing bills and adding on payments are now easier and faster call can done within second and minutes. Pros the fast pay entry feature, the meter reading app, meter reading review and the search is real easy the account just pop up on screen Cons no cons the software performs well and is user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VH Victoria H. Office Manager Utilities ### "Excellent Program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 3, 2020 Overall the program is excellent! The conversion team was always helpful even when I had a special request. I would definitely recommend this program to others. Pros The overall program is user friendly and easy to navigate. Cons It would be great if I was able to move through each account once by one instead of having to go back to the search screen and input another account number. Also, a more detailed user manual would be helpful. Alternatives considered [BMS Utility Billing Software](https://www.capterra.com/p/76710/BMS-Utility-Billing-Software/) Reasons for choosing MuniBilling It was less expensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jonathon W. General Manager Utilities ### "New customer " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 21, 2020 Our overall experience with MuniBilling has been okay. The high point of their company is the transition team/account managers. We worked with primarily two individuals \[SENSITIVE CONTENT HIDDEN\] who was readily available to answer questions or assist with data transfer or data setup issues. Some of those problems were software compatibility issues that required coordination between MuniBilling and other software companies. \[SENSITIVE CONTENT HIDDEN\] of the company has also reached out on multiple occasions to check on our feedback and how we felt about their service. Pros The search engine in the software can be used to find multiple things within an account. Cons The customer usage detail is not in easy read format. Needs to be more straightforward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jeffrey W. Commissioner Utilities ### "Third transition in two years" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2020 Our community was half way through conversion to AMI by Fathom when they shut down. We cobbled things together while seeking a new billing platform, and switched to MuniBilling immediately following the end of a quarterly billing cycle. That gave MuniBilling less than 3 months to complete and test the transition. Fathom left us with a lot of messed up accounts that we were unable to untangle, and it was costing us a lot of missed revenue. While we still had a few small issues when we printed bills through MuniBilling, the vast majority of the garbage had been magically corrected. Pros Unlike our previous platforms which used modified financial architecture, MuniBilling was constructed from the ground up as a utility billing platform. It is much easier to use and intuitive. We have just completed our first bill run so we still have a lot to learn but our team can operate the platform successfully without days in training sessions or 4" binders filled with processes and screen shots. Cons We miss a couple of features from our last platform, particularly the ability to see the meter settings within the account read history. But MuniBilling is always seeking feedback on how to improve the system and their engineering team is looking at modifications to incorporate in future updates. This is not a "take it or leave it" relationship. Reasons for choosing MuniBilling MuniBilling gave us the lowest cost option among those we investigated, and they had the very best references. The customers we spoke with could not say enough about how their team made it a relatively painless and highly successful transition. Our experience was exactly the same. Also, MuniBilling has a history of not losing clients. I certainly expect we will be with them for a very long time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Maureen K. Office Manager / Treasurer Government Administration ### "Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2020 Pros Easy to use, we needed a new billing company and Munibilling was referred to us. Price is affordable for our small company. Questions are answered in a timely manner. Cons There is nothing that we don't like about this program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/127462/MuniBilling/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)