# MuniBilling Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MuniBilling the right Utility Billing solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127462/MuniBilling/reviews --- MuniBilling 4.7 (54) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MuniBilling Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews oh omowale h Director Government Relations, 11 - 50 employeesUsed the software for: Less than 6 months. “The processes of collecting readings, preparing bills and adding on payments are now easier and faster call can done within second and minutes.“ September 30, 2020 JW Jeffrey W CommissionerUtilities, 51 - 200 employeesUsed the software for: Less than 6 months. “Fathom left us with a lot of messed up accounts that we were unable to untangle, and it was costing us a lot of missed revenue. While we still had a few small issues when we printed bills through MuniBilling, the vast majority of the garbage had been magically corrected.“ July 10, 2020 JW Jeffrey W CommissionerUtilities, 51 - 200 employeesUsed the software for: Less than 6 months. “We have just completed our first bill run so we still have a lot to learn but our team can operate the platform successfully without days in training sessions or 4" binders filled with processes and screen shots.“ July 10, 2020 KO Katrina O Clerk-TreasurerGovernment Administration, 11 - 50 employeesUsed the software for: Less than 6 months. “I wish the Customer Portal was not such a high monthly fee.“ May 14, 2020 VA Virginia A Town ManagerGovernment Administration, 2 - 10 employeesUsed the software for: 6-12 months. “Assistance and accuracy very hands on and managable“ July 7, 2022 BG Brigette G Fiscal Officer Government Administration, 2 - 10 employeesUsed the software for: More than 2 years. “I love the reports I am able to print out to let me know past due balances and totals year to date. “ June 4, 2020 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DJ Danielle J. Manager Utilities Used the software for: Less than 6 months ### "First Class Service" February 4, 2020 5.0 Pros The customer service during the switch was absolutely fantastic. We were able to get in touch with support many different ways whenever we needed it. The program is so intuitive and the features just make sense. It almost feels like it was customized just for us! Cons The transition took a lot of very detailed data gathering and review, but this is to be expected when making a switch of this magnitude. However, they staff at Munibilling were so helpful and patient. Any hiccups were fixed willingly and in a very timely manner. I really have nothing negative to say. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Quickbooks is great for our bookkeeping, and we still use it for those tasks. However, with our growing customer database we needed a software that was more intuitive and flexible for customer service feature needs. Review Source JW Jeffrey W. Commissioner Utilities Used the software for: Less than 6 months ### "Third transition in two years" July 10, 2020 4.0 Our community was half way through conversion to AMI by Fathom when they shut down. We cobbled things together while seeking a new billing platform, and switched to MuniBilling immediately following the end of a quarterly billing cycle. That gave MuniBilling less than 3 months to complete and test the transition. Fathom left us with a lot of messed up accounts that we were unable to untangle, and it was costing us a lot of missed revenue. While we still had a few small issues when we printed bills through MuniBilling, the vast majority of the garbage had been magically corrected. Pros Unlike our previous platforms which used modified financial architecture, MuniBilling was constructed from the ground up as a utility billing platform. It is much easier to use and intuitive. We have just completed our first bill run so we still have a lot to learn but our team can operate the platform successfully without days in training sessions or 4" binders filled with processes and screen shots. Cons We miss a couple of features from our last platform, particularly the ability to see the meter settings within the account read history. But MuniBilling is always seeking feedback on how to improve the system and their engineering team is looking at modifications to incorporate in future updates. This is not a "take it or leave it" relationship. Reason for choosing MuniBilling MuniBilling gave us the lowest cost option among those we investigated, and they had the very best references. The customers we spoke with could not say enough about how their team made it a relatively painless and highly successful transition. Our experience was exactly the same. Also, MuniBilling has a history of not losing clients. I certainly expect we will be with them for a very long time. Review Source LS Larry S. Owner Used the software for: 2+ years ### "On a downhill spiral! I'd like to withdraw my previous 5 star review from 2013. " February 15, 2018 2.0 Pros I left an outstanding review of this product in 2013 after having used it for 1 year, however. The product remains a very inexpensive solution to billing. Daily usage and routine tasks remain easy to operate. Integration with the online payment processor which MuniBilling requires us to use is trouble free, however. For the most part, the system works without a need for customer support, however Cons Now for the howevers.Control of MuniBilling has apparently been sold to investors who seem to have no direct knowledge of billing software or of utility systems in general. Where we once could contact the owner/developer on his cell phone, we currently have no knowledge of who is commanding the ship, or whether we will even receive a response to a customer support ticket. Originally, the developer was making almost weekly improvements to the system, adding this or that. We could even ask for customization if desired. Now, afte r 6 year's of use, the company has apparently grown to the point that everything is just shoved down our throats. I requested that a 3 word phrase on our bills be changed to the same 2 word phrase which had previously been used , and was told that it wasn't possible. 2 days ago we received an email telling us that MuniBilling's payment provider was discontinuing all utility's ability to accept integrated phone / field-entered credit card payments for security compliance reasons. This change was going to take place in less than 2 weeks and we were warned that we should get the word out to our customers quickly for a easy transition. When I called the payment provider, the rep knew nothing about any such change. They are setting us up a new card processing account, separate from MuniBilling's account. The surprises and removal of necessary features by an ever-changing management team, over the past year, continue an undesirable trend. Review Source PB Pauline B. Administrative Assistant Facilities Services Used the software for: 2+ years ### "Stall billing" February 19, 2019 5.0 We started with the support staff who worked with us to program MuniBilling to our needs and then acted as our account manager for some time. When he moved on, the other one took over and didn't miss a beat. I have always been very, very happy with the service and appreciate all the help that we have received. I look forward to working with him more as we continue. Pros We have a very specific and unusual need for billing. We operate a thoroughbred training facility and we rent by both stall and barn. There is a wide variety of billing accounts that come into play throughout the month. When we needed a desperate upgrade from a previously customized program to something else that would work for our needs, MuniBilling provided us with the ability to customize and create something that carried the same elements as what we used previously. Cons Because we were trying to keep it as similar as possible to a previous program, there are several parts that require individual processes to complete. While this is not difficult, it does create more opportunity for human error to mess with the system and no way to fix other than an adjustment. I wish it had a better editing option. Review Source BG Brigette G. Fiscal Officer Government Administration Used the software for: 2+ years ### "Village of Perrysville Review about MuniBilling software" June 4, 2020 5.0 My overall experience with MuniBilling has been wonderful. The support team has always treated me with the upmost respect. Whenever I need help there has never been an occasion that it has taken more than an hour to get the help I need. Pros I like the software because it is very user friendly. When I started using the software a year ago I had no idea what I was doing. I have been using it a year now and I very seldom have to call support for help. When I do call for support the support team is very patient, they always guides me through what I have to do step by step, and they explain what I am doing. I love the reports I am able to print out to let me know past due balances and totals year to date. I cannot express enough on how user friendly the software is. The tabs at the top of each page really help you to know where you have to go to make changes. Cons There is not anything that I have found so far that I do not like about the software. Review Source PN Patricia N. Office Manager Utilities Used the software for: 2+ years ### "Excellent customer service" October 9, 2019 4.0 I requested a new group of customers added by MuniBilling instead of adding them one at a time myself. The team got them entered correctly and on time, with minimial imput. It saved me many hours of work and is greatly appreciated! Pros The customer service is very responsive and easy to contact. I get a person on the phone whenever I call, and have a dedicated Account Manager. If the rep isn't available the individual that answers the call is very capable of answering my questions or helping me with any issue. Great service and good software product. Cons The instruction manual could be more comprehensive, or have instructional videos available. Review Source CJ Christine J. Village Clerk/Collector Utilities Used the software for: 2+ years ### "MuniBilling and The Village" August 22, 2019 5.0 This keeps all the billing complete in one place, very user friendly, and organized. Customer support is amazing and very easy to work with. Big Plus! Pros The access to customer service as needed - such a great group of people! Cons Billing component updates. This seems to be the most tedious but nessary task. Reason for choosing MuniBilling This decision was made before I started with the municipality, however, I am grateful for the opportunity to use it as it saves tons of time. Review Source AB Amanda B. Solid Waste Coordinator Consumer Services Used the software for: 2+ years ### "Latah County Solid Waste Department" January 5, 2021 4.0 The customer support service is outstanding. Pros The accuracy of the software, it is easy to use and dependable. The programmers are willing to modify reports as requested or needed. Cons Some of the reports can be confusing, the statement and invoice printing could be improved for customer understanding. Reason for choosing MuniBilling To have the program designed specifically for the government department needs. Review Source BV Brent V. President Utilities Used the software for: 6-12 months ### "Excellent solution for Multi-Family Property utility billing!" February 14, 2019 5.0 This is a highly capable utility billing product with great functionality, ease of use and strong customer support. We came onboard with MuniBilling in 2018 and it's been a smooth transition every step of the way, thanks to their outstanding staff and customer support. Pros This cloud-based product is very user-friendly and works exceptionally well for us to bill utilities across numerous apartment communities. We reviewed a number of different products before we selected MuniBilling and are certain that we made the right choice. It's capable of handling a variety of complex rate structures and all of the unique aspects associated with billing Multi-Family properties. In addition, their customer support team has been fantastic and there for us every step of the way! Cons As with all 'off the shelf' products, there are some limitations on customization and configuration. With that being said, we haven't encountered anything that we haven't been able to work around. Review Source SC Sabrenna C. city clerk Utilities Used the software for: Less than 6 months ### "munibilling review" October 4, 2019 5.0 We have had an amazing experience with Munibilling in the process of going live! \[SENSITIVE CONTENT HIDDEN\] have been amazing! Any time we have questions, they go above and beyond to make sure that we understand everything! What usually is supposed to be a 20 minute phone call turns into an hour phone call most of the time because they are being so thorough. I highly recommend this company! Thank you for all of your help to the whole team! Pros It is a huge upgrade compared to the old company that we used! It is way more accurate when it comes to pulling the correct usage, so the customers get billed correctly. Cons We have not had any problems so far. There were a couple things that had to be corrected but it is just a small bump in the road compared to what we have dealt with in the past. Review Source KG Kevin G. Administrator Government Administration Used the software for: Less than 6 months ### "Village of Genoa" March 3, 2020 5.0 Outstanding Pros Easy navigation. Easier look up for reports. Better and faster support. Cons Some missing reports from last software but Muni staff has been very cooperative in adapting the program to meet our needs. Alternatives considered [Muni-Link](https://www.capterra.com/p/128792/Muni-Link/) Reason for choosing MuniBilling They did not do electric. Switched from [CMI Fixed Assets](https://www.capterra.com/p/78912/CMI-Fixed-Assets/) Cost and failure of their newest software. Review Source VH Victoria H. Office Manager Utilities Used the software for: Less than 6 months ### "Excellent Program!" August 3, 2020 5.0 Overall the program is excellent! The conversion team was always helpful even when I had a special request. I would definitely recommend this program to others. Pros The overall program is user friendly and easy to navigate. Cons It would be great if I was able to move through each account once by one instead of having to go back to the search screen and input another account number. Also, a more detailed user manual would be helpful. Alternatives considered [BMS Utility Billing Software](https://www.capterra.com/p/76710/BMS-Utility-Billing-Software/) Reason for choosing MuniBilling It was less expensive. Review Source CM Chris M. Director, Systems & Training Real Estate Used the software for: Less than 6 months ### "Utility Billing Made Easy" October 4, 2019 5.0 The implementation process is quick, easy, and painless. The conversions team is very friendly, knowledgeable, and dedicated to helping launch the software. Overall, the software is easy to use and manage, and it makes the utility billing process quick and efficient. Pros The software is very user-friendly, requires minimal training, and users can intuitively figure out how it works and how to accomplish most tasks on their own. Cons I don't really have any cons regarding the software. Any time an issue presents itself, the team at MuniBilling has been rather quick to resolve the issue timely. Review Source SC SAVY C. Business Dev/Admin Asst Utilities Used the software for: Less than 6 months ### " MuniBilling Review" June 13, 2019 5.0 Dealing with knowledgeable staffs is always a plus. My account Manager, \[SENSITIVE CONTENT HIDDEN\] is great. He always goes above and beyond with our needs and if he doesn't have the answer, he'll find out and respond back in a timely manner. Pros I like that munibilling is able to customized the software based on our application and business needs. Cons A few kinks to iron out due to our business module, but other than that, it's great! Review Source JW Jonathon W. General Manager Utilities Used the software for: Less than 6 months ### "New customer " July 21, 2020 4.0 Our overall experience with MuniBilling has been okay. The high point of their company is the transition team/account managers. We worked with primarily two individuals \[SENSITIVE CONTENT HIDDEN\] who was readily available to answer questions or assist with data transfer or data setup issues. Some of those problems were software compatibility issues that required coordination between MuniBilling and other software companies. \[SENSITIVE CONTENT HIDDEN\] of the company has also reached out on multiple occasions to check on our feedback and how we felt about their service. Pros The search engine in the software can be used to find multiple things within an account. Cons The customer usage detail is not in easy read format. Needs to be more straightforward. Review Source LD Leeann D. Billing Manager Utilities Used the software for: Less than 6 months ### "Billing Manager" March 5, 2020 5.0 Pros It is a much faster and easier software then my former software. Speed is important when dealing with "upset" customers. Cons I can not say I have a dislike, I am only 3 months in to using the software. Review Source MS Mark S. Founder Oil & Energy Used the software for: 6-12 months ### "Wonderful experience" December 27, 2020 5.0 I would highly recommend them to any company. Pros Easy to use, very professional, great support, the total package. We have complete confidence in their ability to handle the important issue of handling our money. Cons I really have no cons on this product. They are truly a wonderful one stop shop and very professional. Reason for choosing MuniBilling Best of all the software packages we looked at. They were very helpful during the sales process. Review Source SC Steven C. Superintendent/Clerk Used the software for: ### "Munibilling" December 5, 2014 5.0 Munibilling has been very good to work with. The transition from our old Utility Billing went very smooth and the staff at Munibilling were very helpful. We have been using Munibilling for a year and have been very satisfied with the product and the company. The staff is very helpful and patient with me as I learn the program. This is the 3 Utility Billing Program I have used in the last seven years and it is the most user friendly. Review Source MC Mike C. Operations Manager Utilities Used the software for: 2+ years ### "Excellent Customer Service" September 18, 2019 5.0 The software serves our needs in utility billing well. The differentiator between them and others lies in the customer support. Our Account Manager, \[SENSITIVE CONTENT HIDDEN\], is attentive, friendly, and seemingly always available to help us accomplish our goals. Pros The Customer Service Experience was excellent. Cons I have no complaints. The software performs well. Review Source VA Virginia A. Town Manager Government Administration Used the software for: 6-12 months ### "Great service" July 7, 2022 5.0 Excellent Pros Assistance and accuracy very hands on and managable Cons All good nothing to complain about…….. Personnel is great Reason for choosing MuniBilling Easy to learn Review Source Response from Crestline Software July 8, 2022 Thank you for the review Virginia! We're so glad you love the software. MD Mark D. Utilities Utilities Used the software for: 1-2 years ### "One Year Update" October 23, 2020 5.0 The system integrates with AMR/AMI and Sensus very well. We manage Electric, Water/Sewer and NGas systems all through metered use and Solid Waste through fixed charges and MuniBilling performs beautifully. The best thing about the system is the people the take care of the customers. Systems mean nothing without strong people behind them. The front line person and their ability and attitude reflect on the entire organization and the team at MuniBilling is first class. Pros Powerful Adaptable User Friendly Cons None. Review Source BG Benjamin G. Regional Manager - South Environmental Services Used the software for: 1-2 years ### "MuniBilling - The Standard for Efficiency and Enhanced Service" October 7, 2019 5.0 We were able to improve our field service thanks to the improved software, excellent customer service reps, and overall improvement associated with MuniBilling's full service option. Pros The efficiency and realized cost savings that the software and full-service option from MuniBilling provided to my company, our clients, and the customers we serve on behalf of our clients. Cons No cons associated with the software or the switch from in-house CS&B to MuniBilling's full service. Review Source BC Beth C. Finance Director Government Administration Used the software for: Less than 6 months ### "MuniBilling saved the day for the City of Arcadia!" January 22, 2020 5.0 Our former Utility Billing company notified us on November 12, 2019 that they were going our of business with an effective end date of November 30, 2019. MuniBilling worked with us and had our data converted had us up and running on the MuniBilling software on December 2, 2019. Pros The ease of use. We have a busy office and having all the appropriate things on one screen for easy access is very important. Cons We are still in the very early stages (less than two months) with MuniBilling. There are not a lot of issues with it, mostly just things that are different from the software we are used to. They listen to our suggestions and make any changes they are able to. Reason for choosing MuniBilling MuniBilling was the company who offered us all the pieces of billing we needed: CIS Software; billing; printing of bills; and a customer call center. They were the only company who said they could get us up and running quickly. AND THEY DID! Review Source RR Rhoda\` R. Finance Staff Specialist Utilities Used the software for: 1-2 years ### "Good product." September 30, 2019 5.0 I came in last June not know anything about the software. I feel now that I can do anything I need to with it. Pros user friendly, easy to use. I was able to fine the customer, change information, leave note and reminders. Cons I don't have any for what I use it for. We have had to come up with an excel file for collections, that would not give us what the collections company wanted. so, we had to paid to create one. Review Source HM Heather M. Mayor Accounting Used the software for: 2+ years ### "WONDERFUL!" May 10, 2019 5.0 Fantastic customer support. Was able to talk me threw the entire process I needed. ALWAYS willing to help! Pros Very simple to use!! Totally new user and I have found this system fantastically easy Cons Have not found anything I don't like about this software!. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.