# Page 2 | MuniBilling Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MuniBilling the right Utility Billing solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127462/MuniBilling/reviews --- MuniBilling 4.7 (54) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of MuniBilling ## Showing most helpful reviews Showing 26-50 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MK Maureen K. Office Manager / Treasurer Government Administration Used the software for: 2+ years ### "Review" June 17, 2020 5.0 Pros Easy to use, we needed a new billing company and Munibilling was referred to us. Price is affordable for our small company. Questions are answered in a timely manner. Cons There is nothing that we don't like about this program. Review Source DE Deborah E. MSF/CRF billing Clerk Government Administration Used the software for: 6-12 months ### "Munibilling" October 8, 2019 5.0 I love the fact that anytime I have a problem and call our rep he is on it, and if he isn't available he gets back to me as soon as possible,or someone always try to help, the ease of the software, the fact that customer can pay on line and set up auto pay, the system run quick, i also like i can have more then one session open its helpful when running reports and customer comes in to make a payment Pros I can now generated the invoices and put the late fees on and don't have to call and remind someone every month. Cons this doesn't applied to me, as of today I have no negative/cons things to say about this software Review Source BB Betty B. City Clerk Government Administration Used the software for: 2+ years ### "City Clerk" January 29, 2020 5.0 Getting water billing completed on a timely basis, thus the ability to increase city's income on a regular basis. Pros Very user friendly Timely and very helpful technical support Cons Problems encountered when we switched to Google Chrome. Review Source BH Bobbi H. Chief Court Clerk/Accounting Clerk Accounting Used the software for: 2+ years ### "excelent" October 4, 2019 5.0 Pros the support team is always available and willing to help in any way possible Cons nothing, it is very easy to use and the customer support is awesome Review Source MP Martha P. Secretary Government Administration Used the software for: 2+ years ### "MuniBilling Review" October 4, 2019 4.0 Pros The reports are easy to understand, many reports to choose from Cons Account screen can sometimes be difficult to navigate and understand Review Source BC Bryan C. Utility Billing Specialist Utilities Used the software for: 6-12 months ### "MuniBilling Review " February 17, 2021 5.0 Pros The software is easy to use/understand and efficient. It make creating my utility bills an easier process. The customer service is helpful and very responsive. Everyone I dealt with was incredibly nice and understanding of the situations. Cons Integration was a slow and technical process, but that is to be expected. Everything was worked out swiftly that caused little to no issues in the long wrong. Really don't have any negative aspects. Review Source AT Ann T. Secretary Utilities Used the software for: 6-12 months ### "MuniBilling Review" February 25, 2020 5.0 Much easier to use Pros The ease of getting support. \[SENSITIVE CONTENT HIDDEN\] is the greatest. He is very patient and explains things thoroughly Cons Nothing. Everything is great so far. So easy to use Switched from [inHANCE](https://www.capterra.com/p/176375/inHANCE/) Inhance was hard to use Review Source KO Katrina O. Clerk-Treasurer Government Administration Used the software for: Less than 6 months ### "Great Program and Support Team" May 14, 2020 5.0 Pros The staff was great at providing any reports we needed and customized our invoices.. We held weekly webinars to make sure we transitioned from our old program to Munibilling was smoothly. The conversion team inputted all our data from the old system so our staff was not tied up for hours during the conversion. I would highly recommend this service to anyone looking for a modern Utility Program. Cons I wish the Customer Portal was not such a high monthly fee. I also wish there was an option easily draft ACH files without using their payment processor. Reason for choosing MuniBilling Very affordable! Review Source JP Julie P. Technical Assistance Utilities Used the software for: 1-2 years ### "Muni Billing review" March 10, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] with the conversions team has been above and beyond helpful with helping to get this program up and running for our client Pros The support team is very helpful and patient. Cons I would like to see some more report options Review Source SO Stephen O. Electrical Engineer Higher Education Used the software for: 2+ years ### "Does the job " March 12, 2019 4.0 We can stay on top of all the meters we have on campus and the easily modifiable route reports are top notch. Munibilling was able to implement new strategies in metering. Pros Reporting structure is very good and is always improving. Cons I don't use the accounting features or accounts receivable module so I can't comment on that. It did take some time to get everything setup as this university has some very odd situations. Review Source DE Dara E. District Manager Government Administration Used the software for: 1-2 years ### "Dara Eng" April 8, 2019 4.0 Spectacular! Pros User friendly and great customer support. Cons Wish there was an advance search. Instead, I'd have to search through reports, export and minimize to locate what I'm searching for. Review Source jH jennifer H. Admin Assistant Utilities Used the software for: 6-12 months ### "Small Utility Business Loves It" March 12, 2019 5.0 Overall, we're very happy with the ease of the system, how quickly we're able to enter our utility reads/bills and payments into the system. We're 1 entity with three unique utility entities under it. And having all of those in 1 software program has been a game changer. Pros We are a small utility company handling the utilizes for a local Indian Tribe. We love the flexibility and ability to use the system from any location and how the tribes members can access their accounts and look at their monthly usage. Cons Our business is complex, so it isn't anything about the software that is a con, just a con in trying to fit our unique situations into 1 system. Overall, though there aren't any cons that would cause us to regret using the software. Review Source KC KYler C. Owner Utilities Used the software for: 1-2 years ### "Great Customer Service" September 28, 2019 5.0 They tend to always be there when we need them Pros They are always very open to helpng us with difficult questions Cons There truly is not any large put backs of the company. Review Source BM Becky M. Controller Utilities Used the software for: Less than 6 months ### "So far so good!!!" January 23, 2020 5.0 We have had a few changes we wanted and they were able to incorporate those for us. \[SENSITIVE CONTENT HIDDEN\] was extremely knowledgeable and helpful. We set up meetings for certain days for training and it was awesome. Pros Many in depth information features for our company that we did not have in our old software They cass certify, print and mail out our bills for us which is a wonderful feature! Cons So much information that it has taken us a bit to learn but getting better after couple of months Reason for choosing MuniBilling Felt it covered all the features and information we needed. Review Source KM Kirsten M. Fiscal Admin Officer Government Administration Used the software for: Less than 6 months ### "Good Choice" October 2, 2019 5.0 Working with the team at MuniBilling has made for an easy & quick transition from our prior software. They addressed all our questions and needs. Training was conducted via the web and all participants were knowledgeable, friendly, and helpful. Billing has become a breeze and we are saving time and resources. Pros We are very happy with the functionality and ease of use. Cons Haven't used long enough to find anything adverse. Reason for choosing MuniBilling There were several factors that went into our selection process, but the top two reasons MuniBilling was our final choice was functionality and price. Review Source MM Marsha M. Fiscal Officer Government Administration Used the software for: 6-12 months ### "wonderful" May 30, 2019 5.0 the program was fairly new when I took over, I have had no problems with it. The support staff has been wonderful to work with Pros very user friendly, support staff is wonderful Cons I think the pricing is on the higher side, but the usability makes it worth it Review Source KD Kathy D. Office manager Utilities Used the software for: 2+ years ### "Excellent customer support service!" October 8, 2019 4.0 Pros I most appreciate and rely on the immediate excellent customer support each time I have a problem large or small. Our executive is especially awesome. Cons A challenge to integrate with QuickBooks, but we are ironing out the issues. Review Source JD Janice D. Clerk/Treasurer Government Administration Used the software for: 2+ years ### "MuniBilling Review" June 9, 2019 5.0 Pros Easy to use, easy to find information. Simplified our process immensely!! Cons Reports are sometimes challenging to figure out which report for the information I'm looking. Review Source RW Robin W. Office Manager Utilities Used the software for: Less than 6 months ### "Great Customer Service" February 20, 2020 4.0 \[SENSITIVE CONTENT HIDDEN\] is AWESOME! Quick response, gets the understanding of why I need something and explains and shows what is already available to see if it will work for me. If it doesn't he gets to work on resolving the issue and getting me what I need. His response and resolution time is top notch! Pros still in the learning stage... Customer portal is a very big pro Cons still in the learning stage ... Reporting and CC remote issues Review Source KS Kimberly S. City Clerk Government Administration Used the software for: Less than 6 months ### "MuniBilling Review" October 4, 2019 5.0 Overall efficiency, and function-ability Pros Very user friendly, cost efficient for small agency Cons I have not found anything that I do not like Switched from [asyst:Utility Billing](https://www.capterra.com/p/74180/asyst-Utility-Billing/) Issues that we could not resolve Review Source TW Tim W. Project Manager Government Relations Used the software for: 2+ years ### "MuniBilling Review" June 4, 2019 4.0 Pros The program is self contain, if I have any questions, I'm able to contact MuniBilling. Has multiple reports/functions. I just need to learn which report is for what. Cons I do not use the program enough to stay familiar with it, every 3-4 weeks. Can't always follow a "balance sheet" when doing a billing from one billing to the next billing (Quarterly billings). Review Source oH omowale H. Director Government Relations Used the software for: Less than 6 months ### "MuniBilling Review" September 30, 2020 4.0 The processes of collecting readings, preparing bills and adding on payments are now easier and faster call can done within second and minutes. Pros the fast pay entry feature, the meter reading app, meter reading review and the search is real easy the account just pop up on screen Cons no cons the software performs well and is user friendly. Review Source JR Judi R. Secretary Government Administration Used the software for: 1-2 years ### "Review for MuniBilling" February 21, 2019 3.0 The customer service was very helpful. Maybe because of it being the first time there were alot of errors on the registers. The bill seemed to be correct except for a few. Pros I like the software. I like the setup of the billing. Very easy to read and understand. Cons I liked the software. It is hard to say what I didn't like. Review Source MW Molly W. City Clerk/Municipal Court Clerk Used the software for: ### "Best Online Utility Billing Software Out There!!!!" December 3, 2014 5.0 My Municipality has used this software for the past few years and I have yet to see one con in the ease of use, customer service, or overall quality of the system. Online billing software allows a company the ability to store and easily access customer information, billing, and payments with ease from any location and the security of backing up everything online thereby eliminates the need for an additional an backup system. The Customer support is amazingly quick and efficient. The staff is extremely knowledgeable and willing to help guide you through any obstacles you encounter even years down the road. I would never recommend another billing software to anyone! Munibilling is an overall EXCELLENT system! Review Source LS Larry S. Owner Used the software for: ### "MuniBilling keeps getting better and better" October 28, 2013 5.0 Whe had been looking for a billing solution for our small water utility for quite some time. We definitely found what we were looking for in MuniBilling. The system has everything and more than we thought possible. I have never had the good fortune to deal with a customer service team such as this one. We can literally make a suggestion ar ask for an upgrade and it will undoubtedly be ready to use within a matter of days. These guys are absolutely great. No way could we have been fortunate enough to run into a business such as MuniBilling, with everything we wanted in a billing solution, plus a whole lot more, and all at an unbelievably low price. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.