Who Uses This Software?

SaaS platforms - customer onboarding and support and user engagement Enterprise organizations for employee training & sales training.


Average Ratings

17 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $500.00/month
  • Pricing Details
    http://www.iridize.com/pricing/
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • iridize
  • iridize.com
  • Founded 2010
  • Israel

About iridize

Iridize helps you train employees and onboard users with smart, personalized guides and walkthroughs. Easily build interactive Iridize guides to onboard your employees and customers, improve navigation, increase conversion rates and generally provide a better customer experience.


iridize Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

iridize Reviews Recently Reviewed!

Amazing context-specific help!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
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Pros: We use Iridize to provide context-specific help through our web application. When creating the context-specific help, Iridize is a breeze to use and has well-thought out configuration options to support many different use cases. It's easy to search their knowledge base to find answers on my own and when a next level of support is needed, their customer support team is top notch! They offer quick and thoughtful responses. Questions are handled efficiently and, if needed, screensharing sessions are easy to schedule. They are the epitome of what you want in a vendor. Every vendor should aspire to be like them.

Fantastic product with superior, hands-on customer service from executive staff

Sep 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We've used Iridize for training efforts with three different products now. The primary goal for the software was to help shorten the learning curve during our full-scale Salesforce implementation. We got Iridize for our billing, customer care, and sales teams primarily. I can't say enough good things about the CEO and his staff. If we had any hiccups at all, they were on the phone with us ASAP, even if it meant having a late night for them. I've never, EVER experienced such a high level of service from a vendor. This product is paramount to our long-term success with system applications training across our company. It's relatively easy to create guides, even though I am a one-man team who bought, implemented, learned, trained, and created on Iridize. If I can do it as one person, you can easily do it. It's also able to be used in Chrome. Other products we've compared can only be used on Firefox. Not only that, but they were sometimes 1.5x - 2x more expensive with about the same level of features. OR, the cheaper alternatives required coding experience. Iridize was literally the perfect balance of reasonable pricing, ease of use, and feature-rich. I also really enjoy the frequent improvement releases they have. As a sales training manager for a large medical device company's sales department, this tool is a must-have for us.

Cons: We had a couple hiccups with our Salesforce implementation, which was not to the fault of Iridize. We had an unstable platform that was constantly being changed around. When you have a javascript reader trying to locate an element you selected, and it changes overnight, Iridize no longer picks up that element and you need to fix it. Again, not to the fault of Iridize, but we nonetheless did have these issues. Regardless of fault, CEO spent countless hours with me to make Iridize operational. It changed the game for us completely. I would like to see Iridize make some how-to videos rather than knowledge base articles for onboarding. They're hands-on with their, but when you need a quick answer, having a video could be equally as valuable and would save them a lot of time answering questions. I also would like to see a North American office sometime in the future as well. Not really urgent, just helpful.

Using Iridize for customer onboarding & notifications

Sep 04, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've been using Iridize for almost one year now to automate onboarding and give help to our customers whenever they have time and need for it - not when we can spend the time with the customers. - easy to use - flexible with conditioning and auto-launching - customer rating possible (praising my own team: our average rating is just above 4 for all non-automated tutorials on a scale from 1 to 5) - small company (ability and will to meet our needs aka developing the product all the time)

Cons: - lacking heavy reporting tools (we need to provide evidence of usage and improvement to our EMT) - small company (missing enterprise level features, but they have been good at developing our good ideas)

Game changer for Software Training Projects

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The tool is easy to use and the Iridize team is wonderful to work with. Very supportive and responsive. Would recommend them over the competition.

Cons: Walkthrough design window could be simplified, but this isn't really an issue because the company offers so many features that as a user it can almost be overwhelming at first, but once you master the tool it is very easy to use.

Love Iridize

Apr 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: After evaluating a few tools, we decided to go with Iridize due to it hitting the sweet spot between complexity and ease of use. Iridize allows us to create complex guided walkthroughs and page tours with little need for developer support (after the initial set up and configuration process). Previously the frontend team would have to spend days coding what we can do in Iridize simply by selecting options from menus. We also use Iridize for in-app messaging in order to promote correct user behavior and reduce support engagement when something in our app changes.

Pros: Flexibility and customer support are amazing. You can include different types of media in the Iridize help tab which allows us to use it for purposes beyond providing guided walkthroughs. Also, we can pass information back to Iridize in the embedded code snippet in order to customize messaging and content based on things like feature toggles. Finally, they do a great job of training and provide a solid knowledge base for their product.

Cons: We've run into some issues with guides on Firefox that need to be coded around. Also, while Iridize can integrate the help tab search with your knowledge base if you use Zendesk, we've been unable to integrate the search between the help tab and our help system.

Recommendations to other buyers: Download the trial and check it out.

Iridize Online Guides

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We use Iridize to create online training guides for different areas of our platform. Iridize definitely meets our needs! We offer longer and more in-depth training videos, but when someone is new to the system or just wants a tour of a feature, we use Iridize to create quick training guides.

Pros: The customer support is fantastic! They really focus and identify the source of an issue (whether it is our R&D or Iridize itself...or us!) and stay with us until we're satisfied that the issue is solved. There are a lot of cool features in Iridize and although I've already created a few guides, I know that there is more for me to learn!

Cons: Since there are so many features, I think that sometimes, it's overwhelming - there's a lot to learn! Also, there should be a place that the Iridize user (guide creator) can make private notes in the system about a step or substep. (I think they're already working on adding this feature.)

Recommendations to other buyers: I would definitely recommend Iridize if you're looking for a tool to create online guides. It's a very powerful tool that gives us another way to disseminate information to our users.

Great support and good functionality

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are using Iridize as a self-help for our trial users to increase their engagement. This is the first app of the kind that I'm using, looks great for now, I have no wish to go looking for alternatives at least :)

Pros: Very good support, provides quick, concise and helpful answers.

Cons: Sometimes glitches happen.

A great tool to guide your users through your app

Dec 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Iridize is an incredibly flexible tool that opens a world of possibilities in order to onboard/guide/help your users in your app. You don't have to be technical to use it, the set up is quite simple, and most of all, they have a top notch customer support.

Pros: - Flexibility - Customer support - Value - Reliable

Cons: - Reporting could be improved a bit

Recommendations to other buyers: A very good solution that I recommend to all companies wanting to become more self-service

Great Customer Engagement And on Boarding Tool

Nov 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have just started to use Iridize and integrate it to our Saas. The integration process went smoothly and quickly with outstanding support from Iridize team. They have listened carefully to our business requirements , and provided solutions almost on the fly. Iridize solved us a well known problem of communication with customers, understanding their pains and usage in our application. This is highly critical in our Saas world when customer facing sessions becomes less frequent. With Iridize we communicate to our customers, providing information on new features and online help within the service context. Their statistics and new Polls feature allow us to monitor the activity in our Saas, and response proactively.

Pros: Great communication opportunity when it comes to release notifications and other service messages Powerful engine rule to identify users and context - something that would take much time to develop ourselves Allowing our team to collaborate - many people of many roles are using Iridize inputs - Sales, marketing, tech writers, product managers, and more Really easy to maintain - support in both production and staging environments, multiple releases overtime and more

Cons: Could improve the out of the box styling and the look and feel of their back-end system

Comprehensive product with great support

Jul 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After doing due diligence on tool tip and feature guide software I chose Iridize because, yes it is a very comprehensive tool and pretty user friendly, but also and especially because their team is exceptionally helpful in making sure that our guides work perfectly and our questions are answered promptly so we can meet our own deadlines and exceed our customers expectations in supporting their use of our software!

Pros: Great Team that goes the extra step to help, train, and keep everything seemingly perfect for their clients clients Comprehensive product that seems to meet every need one could have for tool tips and feature guides.

Powerful Application

May 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Iridize to help users and administrators learn how to set up and use our applications. We use Iridize to connect users to the Help Center and guide them through different processes using the interactive tutorials and guides. From a guide, we can also connect to a specific and related Help Center topic so users can get more detailed information immediately when they need it. Iridize is a powerful application that enables me to create a different user experiences based on the user's selections. Iridize is fun to use, and I am challenged to maximize my use of the Iridize options. Iridize Support is the best. I can ask a question or report an issue via the Iridize interface and receive a response within a few hours. For more complex questions, Iridize Support is ready to jump in and help as needed. They are always friendly, accessible, knowledgeable, and responsive.

Pros: Holy Cow! Their Support Team is the best.

Cons: Iridize is powerful, this means it can sometimes be complex. Start simple, and then work your way up to complex. You'll be glad you did!

Iridize Launch and Experience

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We partnered with Iridize in order to deliver on-demand, context sensitive training, tutorial and workflow guides to our clients when using our CRM software application.

Pros: We've had great feedback from clients since launching. Issues and support calls were minimized thanks to our rollout of the Iridize guides. Support was also excellent. We actually heard about one client's Helpdesk personnel who was able to help out a user from his car. He just pointed the user to one of the Guides and all of the user's questions were answered.

Cons: Some of the menus for controlling conditions could be improved but are minor.

Great for Proactive Support

Dec 10, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Iridize has helped Network for Good scale with the growth of our Social Fundraising client base. It has provided a more efficient way to distribute product information and serve a large number of customers. Iridize has also given us an in-app knowledge base for our customers to access in scenarios where they prefer to self-help instead of pinging our Support team.

Pros: The customer service through Iridize can't be beat. Eyal is so knowledgeable and quick to answer my questions. Their team has always taken our feedback into consideration and implemented updates per our request.

Great tool for web trial systems

Dec 08, 2015
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Iridize guides on SharePoint trial system for over two years. The main challenge for us was to expose relevant features that our company provides in SharePoint. Since SharePoint is a complex solution with many options, prospects would be lost without proper guidance. Iridize came to the rescue. Using Iridize, we were able to create a powerful and simple experience for our prospects.

Pros: The Iridize staff is great. Support is unbelievable. Whatever the system lacks in features, they more than make up for with great customer relations.

Cons: There are some quirks with the guide designer. Nothing major but sometimes it gets tricky to achieve the results you are shooting for. Thankfully, the Iridize team are always there to help and eventually we always get it right.

Great tool for onboarding, documentation, and training

Dec 07, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use Iridize to teach our users about the tasks they can complete in various applications. We also use Iridize to provide context-sensitive information. In both cases, Iridize was easy to set up and the company was great to work with. The product is extremely flexible and we continue to find new uses for it. If you are looking for an innovative solution to training, documentation, or onboarding challenges, look no further.

Pros: Customer support is fantastic. Highly flexible. Easily customizable. The latest updates to the UI have been tremendous.

Cons: To support a broader content strategy, it would be great to have more visibility to the underlying content. It is not possible to download the content or extract it from the system without help from the company. When needed though, they are happy to help and the turnaround time is fast.

Iridize - the most useful tool in my education project

Dec 07, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been using Iridize in a SaaS platform for onboarding and on-demand help. Iridize helped by * shortening the customer onboarding process by 25%-35%. This alone was a 100% ROI. * product adoption for existing customers dramatically increased * release notes - PDFs were not effective. Customers didn't read them and didn't use the new features. Before Iridize our Client Success team had to email customers and call them to ensure they are familiar with releases. Iridize cut the time to adoption to zero, and dramatically reduced the overhead of the Client Success Managers. * on-demand help - Client Success team has created a list of how-to guides that are needed based recurring questions. These guides driven by the actual support emails, reduced the number of tickets and support emails received enabling an increase of Revenue per Client Success Manager.

Pros: Ease of use, amazing support, out-of-the-box solutions and continuous development directly connected to market demands.

Cons: missing some organizational tools. limited filtering limited reporting

Our use of Iridize

Dec 03, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We rolled out Iridize for our Salesforce users. As part of the Sales Ops team, I found that I was getting less questions and more action from users. Their response to the guides were positive. They would use a guide to learn new and old processes rather than emailing my team for help which helped us with our time management and adoption goals. We love Iridize!