# Optosys Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Optosys Software - reviews, pricing plans, popular comparisons to other Optometry products and more.

Source: https://www.capterra.com/p/127480/Optosys

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# 

 Optosys Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Optosys

## What is Optosys?

Canada’s leading practice management software for optometrists and opticians. Discover an advanced all-in-one solution that will transform your optometry clinic. Optosys streamlines administrative tasks, enhances patient experience, and supports both clinical and retail operations. From online scheduling and paperless exams to invoicing, insurance claims, and real-time inventory management, Optosys centralizes all your operations on one intuitive platform. Supported by over 35 years of eye care expertise, this solution adapts to your reality, whether you operate one clinic or a multi-clinic practice. Improve team collaboration, boost efficiency, and stay connected with patients through built-in communication tools and automated reminders. By simplifying daily tasks, Optosys lets eye care professionals focus on what matters most – providing exceptional care to their patients, every step of the way. Cloud-based version now available.

## What is Optosys used for?

[Optometry](https://www.capterra.com/optometry-software/)

Top alternative

Featured

Overall rating

Based on 14 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Optosys

4.6 (14)

VS.

[4.5 (203)](https://www.capterra.com/p/124589/RevolutionEHR/reviews/)

Starting Price

Contact vendor

Starting Price

$319

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (14)

Ease Of Use

4.4 (203)

Value For Money

4.6 (14)

Value For Money

4.5 (173)

Customer Service

4.4 (14)

Customer Service

4.5 (196)

## Optosys alternatives

[4.8 (56)](https://www.capterra.com/p/143827/Liquid-EHR/reviews/)

Starting price

$199.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.7 (56)](https://www.capterra.com/p/225457/Anagram/reviews/)

Starting price

$27.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/)

[3.7 (68)](https://www.capterra.com/p/156685/Eyefinity-EHR/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

62%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/156685/Eyefinity-EHR/)

Highest Rated

[iTRUST](https://www.capterra.com/p/181958/iTRUST/)

[5.0 (119)](https://www.capterra.com/p/181958/iTRUST/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/181958/iTRUST/)

[View all alternatives](https://www.capterra.com/p/127480/Optosys/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Appointment Management

4.4 (13)

46.15% of 13 reviewers that rated this feature as important or highly important

Manage various aspects of appointments including booking, rescheduling, canceling

For Optometrists

4.8 (13)

53.85% of 13 reviewers that rated this feature as important or highly important

Serves Optometrists

Insurance Management

4.2 (13)

46.15% of 13 reviewers that rated this feature as important or highly important

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Patient Records Management

4.5 (13)

53.85% of 13 reviewers that rated this feature as important or highly important

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Inventory Management

4.0 (12)

41.67% of 12 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Reminders

4.0 (12)

33.33% of 12 reviewers that rated this feature as important or highly important

Timed notification for any upcoming task, deadline, appointment, or activity

Optosys 29 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Manage various aspects of appointments including booking, rescheduling, canceling

Track and manage schedules and meetings via an integrated calendar

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Process of submitting and following up on claims with insurance companies

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Transmit prescriptions to pharmacies electronically

Reminders sent via email

Serves Optometrists

Store, manage and track all forms in a centralized location

Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage

Track and manage inventory levels to maintain proper supply

Manage and support multiple locations

Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details

Ability to record, store, update, and retrieve information

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Plan availability and assign specific time slots for tasks and resources

Online portal through which end users can access the system, manage tasks, or obtain information

Send messages via SMS

Method of writing out notes in patient's charts (subjective, objective, assessment, and plan)

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.5 (14)

4.5

Based on 14 reviews

## Pricing

Value for money

4.6 (14)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.6 (14)

4.6

Based on 14 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.4 (14)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (14)

4.4

Based on 14 reviews

## User reviews

Overall rating

4.6

Based on 14 reviews

Filter by rating

5(10)

4(2)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CK

Connie K.

Director of Operations

Medical Practice

### "Optosys Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

October 3, 2025

Customer service is good and helpful. Slow to make much needed improvements to increase large clinic efficiencies. Expensive for what you get.

Pros

Moderately user friendly system. Great customer service, always willing to help. Always willing to listen to ideas.

Cons

Not as up to date as other software applications. Slow to take much needed action on some ideas. Behind on PHIA, SMS applications, more bugs than one would expect for age of software - lots of interim updates fixing these bugs, inventory - lack of understanding of large clinic procedures/needs. Example: Setting up QR scanners without a complete process to help with the full scope of inventory

Switched from

[Genie AI](https://www.capterra.com/p/10003121/Genie-AI/)

Genie was no longer being supported. Couldn't extract data for marketing purposes.

Alternatives considered

[Visual-Eyes](https://www.capterra.com/p/127866/Visual-Eyes/)

Reasons for choosing Optosys

Met with Optosys last and they said "yes" to many of our needs. It was right around this time that Visual-Eyes made big changes to their software but we were unaware of the customizable options, and choose Optosys. A big part of the decision was also that we are an OSI member and the idea of having everything integrated made sense.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 10, 2025

Thank you for your detailed feedback, we truly value your partnership and your input. Improvements and integrations can take time, since all requests are carefully analyzed and prioritized to ensure they are feasible, scalable and aligned with our evolving software. In the meantime, our regular webinars, training sessions and dedicated support are available to help users get the most out of Optosys and discover existing tools to help address your needs. Your feedback is essential to our ongoing development, and we appreciate your continued trust in Optosys. The Optosys Team

Carol M.

Optométriste

Health, Wellness and Fitness

### "Optosys"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 26, 2023

Fiable. Le système évite beaucoup de tâches répétitives et d’erreurs.

Pros

Système fiable. Amélioration continue du logiciel avec des mises à jour. Système compatible avec les technologies modernes.

Cons

Comme tout système, il y a une période mise en place nécessitant de l’apprentissage.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KB

Karine B.

Optometrist

Hospital & Health Care

### "Best EMR for optometrists"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 26, 2023

The best part was the in office training provided when we first converted. The second best part is how often they are updating and always striving to improve the software. They take your suggestions into consideration and your input matters.

Pros

Exam and letter templates are all incredibly easy to customize to your individual preferences and this is what makes this software amazing. Being able to fully integrate both my practices was also very important. I now have access to all patient information regardless of my location. Patients can bounce back and forth seamlessly. The task feature is critical to our in office communications, along with making sure I don't forget to write or read a report!

Cons

It was a bit of trial and error and learning as a team to decide where to put which notes. Lots of different places to put various notes and on paper it all went in the same box!

Reasons for choosing Optosys

When considering the software available on the market, it was clear that Optosys had improved and was continuing to improve. The ability to customize the templates was the selling point for me. I have been very happy with all the updates and improvements made since doing the switch 7 years ago. I also picked Optosys because of the in office training provided when doing the switch. This was an important option for me and was critical to successfully implementing the program.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PB

paule b.

gérante

Health, Wellness and Fitness

### "Clinique d'optométrie Bélanger"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 26, 2023

Pros

L'agenda est très facile à utiliser: bien fait et très instinctif.

Cons

l'icône de recherche est très petit. Il faut savoir où il est pour le trouver!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PS

Patrick S.

Owner

Health, Wellness and Fitness

### "Optometrist"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 26, 2023

Very happy

Pros

Game changer, increase efficiency and facilitate training for new staff

Cons

No major weakness, but a normal learning curve for all the modules that is easy for someone familiar with Microsoft product

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

YL

Yves L.

Great softwear for optometrists

Health, Wellness and Fitness

### "Très bon logiciel"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 25, 2023

Pros

tout les modules fonctionnent très bien. J'aime bien toute la flexibilité du logiciel, surtout pour le module examen.

Cons

Aimerais utiliser le nuage au lieu d'un serveur. Je sais qu'ils travaillent la dessus.

Reasons for choosing Optosys

Le meilleur. J'ai quelques optométristes qui ont travailler avec d'autres logiciel avant de se joindre à nous et tous préfère Optosys

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MB

Melissa B.

Optometrist

Retail

### "Would Like to Discuss in more detail"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

2.0

2.0

Likelihood to Recommend

4/10

December 14, 2022

Honestly my overall experience has been mixed. This software has the potential to be great, but there are a lot of things that need to change. Customer support is difficult to get a hold of. We work with \[SENSITIVE CONTENT\] to sort through a lot of our issues, and he is a dream. Working with anyone else is non-existent, or has been quite negative. Better training manuals and training in general is required.

Pros

I like being able to direct bill and like the online catalogue system for frames, lenses and contact lenses.

Cons

While the online booking system is nice to have, it goes down often. Working on changing pricing for contact lenses is quite difficult and time consuming. We have had too many occasions where the intake forms do not send to patients. Do not like labelling on reports. Do not like how reports do not include OHIP patients on them. I have also had several issues with billing. Forms need to be adjusted and created more easily. Also do not like how when you print a chart note it just prints what is on the screen (including all of the boxes) - this uses way too much ink and is unnecessary

Reasons for choosing Optosys

Appearance, direct billing and online catalog system

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JR

Joel R.

Optometrist

Medical Practice

### "Optosys for excellence"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 8, 2022

Pros

Easy to bill most insurances, easy to order product and it continues to get better.

Cons

An ability to integrate a fax system to fax referral directly from a patients file.

Reasons for choosing Optosys

Price point and capabilities

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

December 22, 2022

Thank you so much for taking the time to share your valuable feedback. We are happy that you're enjoying using our software. Looking forward to continuing working with you!

SF

Skylar F.

Optomatrist

Medical Practice

### "Optosys2 Dec 2022 Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 8, 2022

Patient communication & KPI tracking are significantly better with Optosys2 vs Visual Eyes.

Pros

Online booking. Patient communication features.

Cons

Inventory management is inefficient. The exam module could be more keyboard and less mouse friendly. The scheduler works great for single location groups. For multiple locations, it is cumbersome.

Reasons for choosing Optosys

n/a

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EW

Earl W.

Optometrist

Medical Practice

### "Optometric Software"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

December 8, 2022

Very happy I chose Optosys.

Pros

Comprehensive software for all optometric needs

Cons

Takes time to set everything up to work efficiently.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/127480/Optosys/reviews/)

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