# Optosys Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Optosys the right Optometry solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/127480/Optosys/reviews

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Optosys

4.6 (14)

[View alternatives](https://www.capterra.com/p/127480/Optosys/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Optosys

Ease of use

4.2

Customer Service

4.4

## Showing most helpful reviews

Showing 1-14 of 14 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Marc H.  
President  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Excellent practice management software for Optometry"

September 20, 2019

5.0

Optosys allows us to operate multiple clinic locations with ease. The support team are very responsive and many requested features have been added based on our feedback over the years. Our doctors love the versatile exam module as it can be highly customized. The performance reporting (KPI) gives us a great, real-time view of clinic performance. We could not operate as efficiently without Optosys.

Pros

Reliable, comprehensive and well supported feature set. Supports day to day optometry and optical operations. Various modules cover every aspect of electronic medical records, appointment booking, retail sales, product ordering, reporting, and invoicing and provincial health medical billing, web patient intake forms. Features such as eOrdering and online appointment booking set us ahead of our competition for efficiency and patient convenience.

Cons

No concerns - it does everything we require.

Alternatives considered

[Visual-Eyes](https://www.capterra.com/p/127866/Visual-Eyes/)

Reason for choosing Optosys

Optosys has placed better thought into screen layout and functionality. User interface design as well as reliability is a priority. It makes it easy to on-board new staff as the interface is intuitive and buttons and functions are logically organized where you would expect to find them.

Review Source

KB

Karine B.  
Optometrist  
Hospital & Health Care  
Used the software for: 2+ years

### "Best EMR for optometrists"

January 26, 2023

5.0

The best part was the in office training provided when we first converted. The second best part is how often they are updating and always striving to improve the software. They take your suggestions into consideration and your input matters.

Pros

Exam and letter templates are all incredibly easy to customize to your individual preferences and this is what makes this software amazing. Being able to fully integrate both my practices was also very important. I now have access to all patient information regardless of my location. Patients can bounce back and forth seamlessly. The task feature is critical to our in office communications, along with making sure I don't forget to write or read a report!

Cons

It was a bit of trial and error and learning as a team to decide where to put which notes. Lots of different places to put various notes and on paper it all went in the same box!

Reason for choosing Optosys

When considering the software available on the market, it was clear that Optosys had improved and was continuing to improve. The ability to customize the templates was the selling point for me. I have been very happy with all the updates and improvements made since doing the switch 7 years ago. I also picked Optosys because of the in office training provided when doing the switch. This was an important option for me and was critical to successfully implementing the program.

Review Source

CK

Connie K.  
Director of Operations  
Medical Practice  
Used the software for: 2+ years

### "Optosys Review"

October 3, 2025

3.0

Customer service is good and helpful. Slow to make much needed improvements to increase large clinic efficiencies. Expensive for what you get.

Pros

Moderately user friendly system. Great customer service, always willing to help. Always willing to listen to ideas.

Cons

Not as up to date as other software applications. Slow to take much needed action on some ideas. Behind on PHIA, SMS applications, more bugs than one would expect for age of software - lots of interim updates fixing these bugs, inventory - lack of understanding of large clinic procedures/needs. Example: Setting up QR scanners without a complete process to help with the full scope of inventory

Alternatives considered

[Visual-Eyes](https://www.capterra.com/p/127866/Visual-Eyes/)

Reason for choosing Optosys

Met with Optosys last and they said "yes" to many of our needs. It was right around this time that Visual-Eyes made big changes to their software but we were unaware of the customizable options, and choose Optosys. A big part of the decision was also that we are an OSI member and the idea of having everything integrated made sense.

Switched from

[Genie AI](https://www.capterra.com/p/10003121/Genie-AI/)

Genie was no longer being supported. Couldn't extract data for marketing purposes.

Review Source

Response from Optometric Services

October 10, 2025

Thank you for your detailed feedback, we truly value your partnership and your input. Improvements and integrations can take time, since all requests are carefully analyzed and prioritized to ensure they are feasible, scalable and aligned with our evolving software. In the meantime, our regular webinars, training sessions and dedicated support are available to help users get the most out of Optosys and discover existing tools to help address your needs. Your feedback is essential to our ongoing development, and we appreciate your continued trust in Optosys. The Optosys Team

SF

Skylar F.  
Optomatrist  
Medical Practice  
Used the software for: 2+ years

### "Optosys2 Dec 2022 Review"

December 8, 2022

4.0

Patient communication & KPI tracking are significantly better with Optosys2 vs Visual Eyes.

Pros

Online booking. Patient communication features.

Cons

Inventory management is inefficient. The exam module could be more keyboard and less mouse friendly. The scheduler works great for single location groups. For multiple locations, it is cumbersome.

Reason for choosing Optosys

n/a

Review Source

PC

Patricia C.  
Owner Optometrist  
Hospital & Health Care  
Used the software for: 2+ years

### "Why Aren't you using Optosys?"

December 7, 2022

5.0

Extremely positive people to work with who understand our business needs and respond to requests quickly.

Pros

AS much as it was difficult at the start to design the templates, the customizability of the platform makes it superior to other software systems.

Cons

We have had some glitches with connectivity but Optosys is very responsive and gets us up and running quickly.

Reason for choosing Optosys

It seemed to be more what we were looking for. Anyone who was using it seemed to be very happy with it.

Review Source

MB

Melissa B.  
Optometrist  
Retail  
Used the software for: 1-2 years

### "Would Like to Discuss in more detail"

December 14, 2022

3.0

Honestly my overall experience has been mixed. This software has the potential to be great, but there are a lot of things that need to change. Customer support is difficult to get a hold of. We work with \[SENSITIVE CONTENT\] to sort through a lot of our issues, and he is a dream. Working with anyone else is non-existent, or has been quite negative. Better training manuals and training in general is required.

Pros

I like being able to direct bill and like the online catalogue system for frames, lenses and contact lenses.

Cons

While the online booking system is nice to have, it goes down often. Working on changing pricing for contact lenses is quite difficult and time consuming. We have had too many occasions where the intake forms do not send to patients. Do not like labelling on reports. Do not like how reports do not include OHIP patients on them. I have also had several issues with billing. Forms need to be adjusted and created more easily. Also do not like how when you print a chart note it just prints what is on the screen (including all of the boxes) - this uses way too much ink and is unnecessary

Reason for choosing Optosys

Appearance, direct billing and online catalog system

Review Source

JR

Joel R.  
Optometrist  
Medical Practice  
Used the software for: 2+ years

### "Optosys for excellence"

December 8, 2022

5.0

Pros

Easy to bill most insurances, easy to order product and it continues to get better.

Cons

An ability to integrate a fax system to fax referral directly from a patients file.

Reason for choosing Optosys

Price point and capabilities

Review Source

Response from Optometric Services

December 22, 2022

Thank you so much for taking the time to share your valuable feedback. We are happy that you're enjoying using our software. Looking forward to continuing working with you!

MV

McKenzie V.  
Optometric Assistant  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "AMAzing"

August 11, 2022

5.0

It has its good days and bad days but over all the support team and ease of access is the greatest

Pros

THe schedule is the most impactful aspect of this program. ALTERNATIVELY the communication forum.

Cons

I despise that i can accidentally book a patient for 12 am and not be able to access it from the main screens

Review Source

PS

Patrick S.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Optometrist"

January 26, 2023

5.0

Very happy

Pros

Game changer, increase efficiency and facilitate training for new staff

Cons

No major weakness, but a normal learning curve for all the modules that is easy for someone familiar with Microsoft product

Review Source

RH

Rebecca H.  
Optometrist  
Medical Practice  
Used the software for: 1-2 years

### "Should have done it sooner!"

December 7, 2022

5.0

It has been a great experience even though we did it from a distance (Re COVID)

Pros

Having everything in one place and automated has made our lives so much easier!

Cons

Putting Optosys all together in the beginning was a big learning curve. It did make us really learn the program though!

Review Source

YL

Yves L.  
Great softwear for optometrists  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Très bon logiciel"

January 25, 2023

5.0

Pros

tout les modules fonctionnent très bien. J'aime bien toute la flexibilité du logiciel, surtout pour le module examen.

Cons

Aimerais utiliser le nuage au lieu d'un serveur. Je sais qu'ils travaillent la dessus.

Reason for choosing Optosys

Le meilleur. J'ai quelques optométristes qui ont travailler avec d'autres logiciel avant de se joindre à nous et tous préfère Optosys

Review Source

Carol M.  
Optométriste  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Optosys"

January 26, 2023

5.0

Fiable. Le système évite beaucoup de tâches répétitives et d’erreurs.

Pros

Système fiable. Amélioration continue du logiciel avec des mises à jour. Système compatible avec les technologies modernes.

Cons

Comme tout système, il y a une période mise en place nécessitant de l’apprentissage.

Review Source

pB

paule B.  
gérante  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Clinique d'optométrie Bélanger"

January 26, 2023

5.0

Pros

L'agenda est très facile à utiliser: bien fait et très instinctif.

Cons

l'icône de recherche est très petit. Il faut savoir où il est pour le trouver!

Review Source

EW

Earl W.  
Optometrist  
Medical Practice  
Used the software for: 2+ years

### "Optometric Software"

December 8, 2022

4.0

Very happy I chose Optosys.

Pros

Comprehensive software for all optometric needs

Cons

Takes time to set everything up to work efficiently.

Review Source

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