# FeedbackFive Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about FeedbackFive Software - reviews, pricing plans, popular comparisons to other 360 Degree Feedback products and more. Source: https://www.capterra.com/p/127529/FeedbackFive --- # FeedbackFive Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 13, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) FeedbackFive ## What is FeedbackFive? Automate Amazon review requests and get seller feedback with FeedbackFive by eComEngine. Get alerts for new feedback and review ratings. Monitor ASINs and identify trends with in-depth review analytics. Grow and protect your Amazon business using the software trusted by tens of thousands of sellers in over 100 countries and across 17 Amazon marketplaces including Australia, Brazil, Canada, France, Germany, India, Italy, Mexico, Netherlands, Poland, Singapore, Spain, Sweden, Turkey, UAE, UK, and the US. ## What is FeedbackFive used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Review Management](https://www.capterra.com/review-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FeedbackFive?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.ecomengine.com/&name=FeedbackFive) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FeedbackFive 4.3 (12) VS. [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting Price $10 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (12) Ease Of Use 4.7 (94) Value For Money 3.8 (8) Value For Money 4.3 (74) Customer Service 4.1 (11) Customer Service 4.8 (90) ## FeedbackFive alternatives [4.7 (703)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (35)](https://www.capterra.com/p/141023/ReviewInc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Starting price $1500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152924/Customer-Frontlines/) [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (668)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user FeedbackFive 12 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Observe and track the demand, usage, progress or quality of a system, product, or user Identify, track, and respond to negative feedback Ratings/Reviews View and track pertinent metrics to find patterns and gain insights from data Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Get Advice We can help you find the software with the features you need. Features 3.8 (8) 3.8 Based on 8 reviews ## Pricing Value for money 3.8 (8) Free Trial Basic $10.00 Flat Rate,Per Month Value for money 3.8 (8) 3.8 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (11) 4.1 Based on 11 reviews ## User reviews Overall rating 4.3 Based on 12 reviews Filter by rating 5(7) 4(4) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent PS Pritesh S. E-commerce Specialist Retail ### "FeedBackFive High-Five! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 12, 2021 Overall if you sell on Amazon and want help with reviews and feedback, use FeedbackFive. Pros We use it for our Amazon US and Canadian marketplace store. It's very easy to setup, no technical knowledge required and can be integrated in minutes. To create email templated will take sometime but it's very easy. They have excellent customer service and are always there to help you. Always keeps themselves updated with Amazon's constantly changing communications policy. Once you setup and turn the automation on, you're set. Cons We find it a little expensive mostly because to track reviews if you have a lot of ASINS you have to pay extra. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Louis W. Founder Retail ### "Be careful using this junk" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 3, 2019 Stay Away and use more trusted products like Feedback Genius, which makes sure you fill out all the necessary information and design your perfect message before the mailing campaign starts. Pros Free stuff that will hurt you. Don't trust them. Cons I got lure by all the great reviews they have on the blog's websites. I sign up for the free trial and connect my Amazon account. Next day, this app starts sending tons of poor quality generic review request spam to all my buyers even though it never asks me which product to send or when to send or what message to send. Even customers that refunded my items got these review spam. As a result, one of my refund customers got confused and review my item with low rating. I got a major business lost as a result. I complain to feedback five customer service and got absolute silence. I got negative reviews thanks to them, I am returning a favor to them here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Owner Retail ### "Free " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 March 30, 2019 Overall I enjoyed it, although the font was small it really made me laugh. Fix the font. Pros The product has a free feature so you cannot complain much. The product has some really awesome templates and incorporates a lot of features. If you are starting out this is the program to use, I recommend sending suggestions to customer service for improvements. Cons The font was very small and hard to read. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Founder Marketing and Advertising ### "FeedbackFive is amazing" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 19, 2019 I have recommended FeedbackFive to several Amazon merchants and my clients. If you want to manage your Amazon feedback, especially negative feedback, you should definitely get it. Keep in mind, FeedbackFive won’t change negative feedback or remove them rather it helps you with managing your reviews, analyzing them, contacting customers, etc. Pros FeedbackFive is one of the few feedback management tools for Amazon merchants. I have used it multiple times for different clients and it always works like a charm. 1. It provides you insights and shows you trend in terms of Amazon reviews and ratings which is very helpful for planning. 2. You can send automated emails to reviewers. 3. Create and customize campaigns that help you improve your reviews. 4. You can use it for free. Cons 1\. The software isn’t easy-to-use for some reason. 2. Needs improvement and regular product updates. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User E-Commerce / Amazon Specialist Health, Wellness and Fitness ### "OK software depending on your needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 October 15, 2018 Pros This software does the job. It asks for feedbacks from Amazon customers. Single feature Cons The interface is not very easy to use. Could be improved. No suggested templates Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User E-Commerce Marketing/Product Coordinator Marketing and Advertising ### "Notifies with negative reviews" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 7, 2018 Overall FeedbackFive is a real time saver and instantly notifies you. Pros My favorite use of FeedbackFive is the ability to track negative/neutral product reviews left on listings. This would take hours to check through listings manually and it sends out an email for any negative review within a day. Cons I dislike that you aren't able to strictly pay for negative product review service, you have to have it attached to a plan that I don't use the features on the plan. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RP roxy p. rep ### "Best value out there! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 1, 2018 Pros The pros are that they offer a free trial so you can try the options with all the bells and whistles. If you are a shop that moves alot of product the pay per month options they have are very reasonably priced compared to similar software out there. If you are a small shop they even have a free option that you do not have got pay for at all, however that is again for small businesses (less than 50 orders a month) Cons The only con is you must provide a credit card, even if you are using the free options. Which is something I would of preferred not to give them since they don't need it.... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User President ### "Great, easy to use product for Amazon feedback requests and followup." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 13, 2017 Ease-of-use with automatic feedback requests on Amazon. Pros Very simple to sign up and get started. Within just a few minutes I had signed up and all of my Amazon orders began to be imported. This can take quite some time, but in the meantime you can check you account and change the settings to your needs. It is very easy to choose a template, change the text, insert links, and just customize it to your liking. It's fairly easy to use. Once your orders are imported, you can begin sending out feedback request emails to all of your orders in the past X amount of days. You can also set up rules to send the emails out at a specific time of day, a set number of days after an order is received, etc. The features are pretty handy. Cons It's not the most aesthetically appealing software I have used, but it's not bad. Probably the worst thing is the available templates. They are so ugly and remind me of emails sent from the late '90s to early 2000s. The emails work just fine, but aren't anything special. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS simon s. ### "Best product ever used " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 29, 2015 Great product! mega customer service! and very easy to use! love it! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YS Yuriy S. Head of Online Sales ### "Great Value Outsource Mailing Service with Valuable Extras" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 6, 2015 PROS: Useful options, easy to use interface, constantly expanding in terms of capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/127529/FeedbackFive/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)