Who Uses This Software?

FeedbackFive is used by Amazon merchants who wish to get more feedbacks and product reviews and to automate the solicitation process. Merchants on many Amazon marketplaces use FeedbackFive.


Average Ratings

5 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month/user
  • Pricing Details
    Based on the number of emails used and features. Enterprise pricing avail
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • eComEngine
  • www.ecomengine.com/
  • Founded 2006
  • United States

About FeedbackFive

Amazon feedback software and Amazon product review software that helps merchants get more feedbacks and product reviews, improve seller reputation, & increase sales. With an easy user interface, customizable templates and campaign rules that convert, FeedbackFive is an important tool in the seller's arsenal.


FeedbackFive Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

FeedbackFive Reviews Recently Reviewed!

Great, easy to use product for Amazon feedback requests and followup.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Very simple to sign up and get started. Within just a few minutes I had signed up and all of my Amazon orders began to be imported. This can take quite some time, but in the meantime you can check you account and change the settings to your needs. It is very easy to choose a template, change the text, insert links, and just customize it to your liking. It's fairly easy to use. Once your orders are imported, you can begin sending out feedback request emails to all of your orders in the past X amount of days. You can also set up rules to send the emails out at a specific time of day, a set number of days after an order is received, etc. The features are pretty handy.

Cons: It's not the most aesthetically appealing software I have used, but it's not bad. Probably the worst thing is the available templates. They are so ugly and remind me of emails sent from the late '90s to early 2000s. The emails work just fine, but aren't anything special.

Overall: Ease-of-use with automatic feedback requests on Amazon.

Best product ever used

Dec 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product! mega customer service! and very easy to use!
love it!

Great Value Outsource Mailing Service with Valuable Extras

Nov 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS: Useful options, easy to use interface, constantly expanding in terms of capabilities.

A very useful software

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:

- Easy to setup
- Nice email templates
- Multiple channels available
- Very good tool to track and follow up with customers for their feedback

Cons:
- Limited orders available in the system (only 90 days of orders). We with we can access orders at least back for one year
- If FeedbackFIVE can email sellers once there is low-rated Product Reviews on Amazon

Thank you!
Julie

Very good service at a great price

Oct 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Perfect solution to feedback management for Amazon. Configuration is easy and it has greatly increased our feedback percentage and positive ratings. Highly recommended.