# Gym Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Gym Insight the right Gym Management solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127557/Insight/reviews --- Gym Insight 4.7 (38) [View alternatives](https://www.capterra.com/p/127557/Insight/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Gym Insight Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews DW Diane W OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “With Gym Insight, we went paperless, I can work from home when I need to, Insurance report processing is more straightforward, and we’re just overall more efficient.“ April 20, 2023 JT Jovon T OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “What I liked most about Gym Insight was its model and how inexpensive it was compared to my other programs.“ March 28, 2023 RL Robert L OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Combination of lowered cost and BIG increase in revenue. “ March 6, 2022 LL Linda L OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Can't say enough good things about the Gym Insight product and the customer support!“ March 1, 2022 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kerry K. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Software and Customer Service " March 7, 2023 4.0 Very happy with my decision to change to GymInsight. Pros The cost, the features and the ease of setting up and supporting the product. They are very helpful and knowledgeable on any question I ever have. Also VERY happy that they had the door access option and helped literally ever step along the way of my getting it set up. It has worked impeccably. Cons I miss having a more thorough mobile app that offered some gym challenges and synchronized with members wearables. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Gym Insight Price, door access availability and customer service. Review Source Response from Gym Insight March 12, 2023 Thank you, Kerry! Happy to help with everything! We'll definitely work on including that in further expansions of the Members App! JT Jovon T. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "The Gym at 214 Main" March 28, 2023 5.0 I learn so much every day getting to learn new things from customer service. I like they listen to my ideas and allow me to be a part of making the program better. They are always wanting to help me grow my business Pros What I liked most about Gym Insight was its model and how inexpensive it was compared to my other programs. I liked the staff I felt a connection that made me feel like they were there for me all the time from a start-up in September to Present Cons When it comes to scheduling I would like to have the option to track my clients monthly not just by the number of sessions. The reason is every month is different and I would like to check them in when they did attend a session.I would like to link with other programs so I don't have to do double work on my newsletters Reason for choosing Gym Insight I felt like Gym Insight will listen to the consumer and make moves to help the gym owners grow in the right direction Switched from [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/)[Zen Planner](https://www.capterra.com/p/134351/Zen-Planner/)[My PT Hub](https://www.capterra.com/p/146651/My-PT-Hub/) I needed something cheaper and I needed quality and a way to manage my business Review Source Response from Gym Insight March 30, 2023 Thank you for the kind words, Jovon. Happy we were able to set you up for success! We are here for you. Sourabh M. Student Education Management Used the software for: I used a free trial ### "Best solution for healthy gym people " March 9, 2022 3.0 Pros Good and effective to use ui is good and working effectively Cons Not to popular and haven't seems to be used much more need more too Review Source Response from Gym Insight March 16, 2022 Thanks for the feedback! Glad that you like the User Interface. We are working on becoming more popular and being used more! CL Crystal L. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best Club Management Software out there!!! BY FAR! " March 17, 2022 5.0 Exceptional, Outstanding, Successful, Helpful, EASY! Affordable! I could go on…. Pros I met with 6 other club management software companies. All of them had flaws. They were all overpriced and offered a lot of excess stuff I felt wasn’t necessary for my fitness facility. If they even offered integrated billing with a credit card processing company, their fees were outrageous and all had negative reviews. Not EchoDaily which is what Gym Insight uses! \*\*The customer service… WOW.. let’s talk about this companies willingness to answer every call and every question within minutes (not hours). Thank you \[SENSITIVE CONTENT\]! All the knowledge they willingly gave me to help me run my gym to the best of my ability was a bonus. I have NEVER and I mean NEVER come across a company with this level of Customer Support. Overall… I SAY LOOK NO FURTHER AND GET THIS NOW! Cons There is literally nothing I don’t like. If I came close to something it would be allowing my employee certain assigned roles within the account instead of all the manager roles. And it turned out they were already working on getting this added to the software! SO PROGRESSIVE! Alternatives considered [Openpath](https://www.capterra.com/p/179716/Openpath/)[RhinoFit](https://www.capterra.com/p/166393/RhinoFit/)[GymMaster](https://www.capterra.com/p/57469/GymMaster/)[Kisi](https://www.capterra.com/p/147727/Keyless-Door-Access/) Reason for choosing Gym Insight Expensive, Billing Integration was too high or had horrible reviews, too many options, not easy enough, unnecessary options that would not apply to my gym, etc. Review Source Response from Gym Insight March 24, 2022 Awesome! Thank you so much, Crystal. \[Anthony\] and the customer service team appreciate it, too, and they are always happy to help. It's great to hear that things are going well. We care because your success is our success, too. CR CRAIG R. owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "The Good and the Bad " May 19, 2024 4.0 Much better than my former software however not having 24/7 support is a real huge issue when you run a 24/7 facility and pay for 24/7 access equipment. Pros Ease of use. User friendly. English speaking support staff. Cons No 24/7 customer support, Difficult to track ACH transactions that have declined and the payments still show as processed in the system. Switched from [ABC Trainerize](https://www.capterra.com/p/140262/Trainerize/) High fees, Not user friendly, customer service reps that didn't speak very good English. Review Source AU Abigail U. Club Manager Health, Wellness and Fitness Used the software for: 2+ years ### "I love Gym Insight software. " February 24, 2022 5.0 I have been able to go paperless with this software, work from home when needed, and track a variety of things with ease. I have also been able to process insurance reports easily and more efficiently. I believe this software has been such a benefit in so many ways to our fitness facility. Thank you for making my job easier! Pros I love the customer support that comes with this software. There are so many positives about the software itself, but I love that any time I have questions about it, they are so fast to answer my call or get back to me. Overall the software has everything I need, it works so efficiently, and makes my job of training new employees much simpler than past software systems that I have used. Cons I don't have anything negative to say about this software. There was a time years ago when I wasn't able to have liability waivers and contracts on the member's account. I spoke with the company and they added that feature! They are so great about constant updates and making this a very efficient product. Review Source Response from Gym Insight March 14, 2022 Thank you, Abigail! It's always good to hear from you and we're glad we could help! LL Linda L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Gym Insight Software Review" March 1, 2022 5.0 I will say that leading up to making the transition from our former software to Gym Insight, I was very nervous about having to learn a new system. I was very pleasantly surprised that it was so easy to start using from the very beginning. One of my managers told me that since we started using Gym Insight the stress she experienced using the former software has completely gone away making her job much more pleasant. Can't say enough good things about the Gym Insight product and the customer support! Pros This product first of all was so easy to learn and transition over to from previous software. The amount of information provided in the reports is very useful and very easy to obtain. Cons There is nothing I can say that I don't like. Reason for choosing Gym Insight Price was certainly a consideration but the interaction with \[SENSITIVE CONTENT\] was an integral part of the decision to choose Gym Insight. He was confident that we would be very happy with the product and spent a lot of time explaining and addressing any concerns we had. Review Source Response from Gym Insight March 14, 2022 Thank you for saying that, Linda! \[Anthony\] and all of us are glad that we could make it a smooth and easy transition for you. CO Caprice O. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "This system is Great! My search for a great system and decent customer service is over! " June 23, 2017 5.0 I am now able to track my members and financial data efficiently. I have removed the need for paper everywhere. if I am away from the office and there is a problem I can easily access the system to assist my employees. Pros The customer service is phenomenal! I cannot say enough about the fact that they are very proactive, and they listen to their customer's feedback. They truly understand the meaning of how valuable customer service is. The system is always being updated to stay current and to meet the needs of their customers. The navigation process is simple and easy to train a person on. The online sign-up portal is very user-friendly. Eventually, this system will become the leader in gym software because of their proactivity in updating the system. The other thing I LOVE about this company is that they DO NOT nickel and dime you for the updates. They are a value added service. The other add-ons that they do have that are an extra fee should be an extra fee because of the manpower they need in order to process them. We used to have an App separate from the system and have gotten rid of it because with the system there was no need for it. We had a very well known system in the past and the customer service was TERRIBLE and the price was ridiculous for what you got! It wasn't very user-friendly either and in order for clients/members to be able to sign up for classes online, it required them to download their app. Most clients/members hated that because they complained about how much space the apps take up on their phone. All I can say is that if you are searching for a company that provides a great system and PHENOMENAL customer service, then Gyminsight is for you! Cons There really is not anything I don't like about the system. maybe open up different tabs or pop-ups so that you don't have to go back and forth through the screens. however, I'm sure they are already working on this! Review Source DW Diane W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Without Gym Insight we would be stuck in the Stone Age" April 20, 2023 5.0 With Gym Insight, we went paperless, I can work from home when I need to, Insurance report processing is more straightforward, and we’re just overall more efficient. I highly recommend Gym Insight to any gym owner. It’s affordable and it’s an all-in-one system. It really has helped the business many ways and made our jobs easier. Without Gym Insight we would be stuck in the Stone Age. Pros I’ve been using Gym Insight for 7 years and I love it! They make it incredibly easy to manage our gym’s automated billing, so we no longer have to worry about manually tracking payments. The customer support team is exceptional. They answer the phone and are always quick to respond and address any concerns, and they’re incredibly knowledgeable about the software. It’s great to have such reliable support. It also makes it easier to train new workers. Cons A few years back, it lacked liability waivers and contracts for members, but after discussing this with the company, they added the feature. They consistently provide updates and new features to the software, keeping it - and us - as efficient as possible. Review Source Response from Gym Insight April 27, 2023 Wow, thank you for the kind words! CS Chris S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Hard to find companies like this..." March 29, 2023 5.0 Pros The support team is always just a call away without long hold times, I have never had to hold. Rarely ever have to call, only when I'm having a brain fart. This is my 23rd year in business and other POS companies I've worked with I had weekly outages and would have to open tickets to fix that took weeks if not months. This company has a family feel and I have peace of mind! Cons None very easy to work with software and great customer service! (never had to hold on phone) Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reliability, uptime and Customer Service. Review Source Response from Gym Insight April 4, 2023 Thank you very much for the kind words, Chris. We provide the best customer service and fastest answers and fixes we can because we know how important that is to all of our customers - and we know how frustrating the alternative is! kS kelly S. inspector Automotive Used the software for: I used a free trial ### "my gym blog" March 6, 2023 5.0 Pros I love that they are real and keep you accountalbe and going Cons That I and not albe to go to the gym and i have to use the podcast only Review Source Response from Gym Insight March 8, 2023 Thank you for the review! Thank you for watching The Gym Owners Podcast on our YouTube channel, where you bring you interviews with gym owners sharing their advice and experiences to set you up for success as a gym owner! RB Robert B. Owner Construction Used the software for: Less than 6 months ### "Greatly Expedited The Bidding Process" February 21, 2020 5.0 We are completing bids much faster, and with a much greater degree of accuracy. We also no longer run the risk of under estimating quantities. We have seen the value of the software many times over now. Pros Features, value, customer support, capabilities Cons Ease of Use, not much to report here, please refer to pros section Review Source JT James T. Coach Used the software for: Less than 6 months ### "Not bad" June 14, 2017 4.0 Pros The most incredible thing about the software was the ease of use. I have used many programs before but this is the best Cons The price. It seemed high for the features that were offered. Lower the price and then you got yourself a steal. Review Source SS Sirena S. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Easy to us and intuitive" March 24, 2023 5.0 Pros I love how easy the software is to design and implement! It has so many features that reduce the amount of daily administrative tasks due to automatic task creation. I, also, like the flexibility of offering classes, memberships, day passes, and selling product. Did I mention the cost!? The cost reflects the product very well. There's similar products on the market offering the same features; however, they are 3x the cost which ultimately would force my business to raise prices and/or reduce costs in other places. Plus, there are no hidden fees. All additional and/or potential fees are discussed with you upfront! I also really enjoyed the onboarding checklist to ensure that I have adequate training to implement gym insight for my company's purposes. Cons So far....I have no real feedback because Gym Insight meets my companies needs. Reason for choosing Gym Insight I choose Gym Insight due to cost and ease of use when comparing other products on the market. Also, everyone that I interacted with appeared genuine. There wasn't pressure to only go with them whereas other products felt like they were forcing me to "buy now" with only deals offered for 24 hours, etc. Gym Insight allowed me to think about my decision. AND.......they didn't try to get me to sign up for additional products that I did not need for my business. This was HUGE! I greatly appreciated their approach to working with new customers. It made me feel like I could call them at anytime with questions or concerns which I absolutely can. So, THANK YOU for being real. It tells me that you really care about your company and your employees care about you. Review Source Response from Gym Insight March 30, 2023 Thank you for the review, Sirena! Happy to set you up for success! KKJ Krishna Kant J. Software Engineer Computer Software Used the software for: 6-12 months ### "Smooth Gym management software" January 28, 2023 4.0 Pros I really like the number of features it supports, it is an all in one tool for gym management. I also like the customer service. Cons The price of the software can be more aggressive and remote access of the app needs a bit of improvement with the access time. It is fine overall. Review Source Response from Gym Insight February 24, 2023 Thank you! Yes, we have been adding tons of features and improvements over the years and we'll continue to add more, including to our Members App. We're also working on making the Members App even easier to download and log in to on multiple platforms, so stay tuned! We're not aware of any issues accessing Gym Insight on mobile, so if you have any difficulty, please contact Customer Service via phone, email, or the Send Us Feedback button. Thanks! jR jean R. consultant Computer & Network Security Used the software for: 1-2 years ### "je gere ma salle de sport en tout tranquilité" October 26, 2023 5.0 j'ai mis du temps à mettre l'outil sur pied mais je ne suis pas déçu car il me facilite la gestion de mes activités sportives. Pros l'outil qui m' a le plus intéressé dans cette application c'est la fonctionnalité de gestion des membres et le système de paiement qui est intégré. cela me facilite la rédaction des rapports. Cons Ce que j'ai décrie dans cette application c'est le processus de configuration et de mise en plaque de toute les fonctionnalités Review Source Response from Gym Insight November 20, 2023 Thank you for you review and for being a beloved Gym Insight customer! That is a big reason why Gym Insight is so easy to use and useful: member management, payment processing, access management all integrated in one software, so no jumping between platforms or tedious manual updates. As for set up, you'll find that with any software, it takes time to set up your gym's specific membership plans, calendars, users, member agreements, and numerous other settings. At Gym Insight, our customer support team is always standing by to help guide you through setup and answer any questions you have to get you up and running! SM Scott M. GM Health, Wellness and Fitness Used the software for: 2+ years ### "Very happy customer" August 23, 2022 5.0 I wouldn’t be in business without Gym Insight. We adapted our business model to run very lean after Covid and a planet fitness moving in next door. We now sell ~20 memberships online every month with remote keycard pickup. Reducing expenses has kept us profitable and our members are very happy. Pros The reliability is great, features are great, customer service that supports the program is A+ Cons This is not a big deal, but it takes me a few clicks on my iPhone to get logged in when I’m remote. An app with a face recognition would save me a few seconds everyday. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Gym Insight The service & price Review Source Response from Gym Insight September 1, 2022 Thank you, Scott! WOW! How humbling and inspiring to hear that Gym Insight helped save you from going out of business. Facial recognition login sounds like a cool feature. As with any feature request we receive from a customer we take note, discuss with our developers, and if it's a good idea that's doable and/or multiple customers want it, we'll make it happen! TB Tanner B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Fantastic Gym Management Software!" May 23, 2023 5.0 It's been great. They've been super responsive to all of my questions and provided guidance to me when I bought my first gym. Pros Ease of use, online sign ups for members, digital keycards, the support, and the awesome staff Cons Overall, there's not much that I don't like. It would be nice to have the option of a self-serve report customization. Reason for choosing Gym Insight Best bang for the buck and it fit my gyms business model really well Review Source Response from Gym Insight June 6, 2023 Thank you for your kind words! We've heard your feedback, and we're already already almost ready to roll out report customization improvements that you're going to love! Keep it coming! RL Robert L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Exceded My Expectations. " March 6, 2022 5.0 In the past year, my positive cash flow has increased over $5,000 per month.Combination of lowered cost and BIG increase in revenue. With advice from GymInsight, I lowered our monthly dues from $35 to $19.95 per month. Pros Ease of integration. Ease to train staff. Excellent reports. Excellent Support. Lowered my cost of business. Cons Could not be more pleased. Communicated with GymInsight 2 years before making a decision to a leap from a Franchise gym to a independent gym. Transition was smooth. Review Source Response from Gym Insight March 16, 2022 Thank you for the review, Robert! It's awesome to hear that Gym Insight and the support and consulting that we offer are really paying off for you! BW Brian W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great platform " March 28, 2023 5.0 Very happy Pros It is easy to use and the customer services is great ! Cons Just needs a few more functions and permissions, but they are working on it. Review Source Response from Gym Insight March 30, 2023 Hi Brian, thank you for the review, and thank you for being a beloved long-time customer. That's right, those features are coming soon! DR Don R. Owner/ Manager/Janitor Health, Wellness and Fitness Used the software for: 6-12 months ### "A breath of fresh air." March 3, 2022 5.0 I have been totally satisfied so far! Pros Having accidentally found Gym Insight in the spring of 2021, the running of my fitness facility has been forever changed. For 20 years I ran my 24 hour gym facility with pen and paper and it worked. However, I had no idea how much extra time I was spending doing so much needless desk time. After integrating Gym Insight, each passing week it became apparent what a great value and timesaver this company is. I highly recommend that any fitness facility of any size take a close look at this software program that is a complete game changer. Cons There really are no cons as they are always improving upon they were already great software. Review Source Response from Gym Insight March 14, 2022 Thank you, Don! We're glad we could help. GB Gage B. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "This Is A Great Software" March 17, 2022 5.0 Pros What I like most about Gym Insight is how well they have integrated user friendliness with the many different needs that is required to effectively operate a fitness center/s. Cons I can honestly say that there aren't any features that I dislike within Gym Insight. Review Source Response from Gym Insight March 24, 2022 That's what we do! Thanks for the review. SW Sherry W. manager Health, Wellness and Fitness Used the software for: 2+ years ### "gym software" March 15, 2022 4.0 easy to use after learning and \[SENSITIVE CONTENT\] is awesome to work with any problem I have. Pros Well liked the old system then I learned the new and pretty happy with it. Cons sometimes I sign up new memberships and they don't show up on the dashboard Review Source Response from Gym Insight April 6, 2022 Hi Sherry, thank you for leaving a review. We were able to figure out with you over the phone that the software was working correctly. The reason that your new member not showing up on your Dashboard for that day was because you made their start date in 1922 instead of 2022. That's okay, we all make mistakes! And that one was easy to fix. rM rob M. owner Sports Used the software for: 6-12 months ### "gym insight saved my gym" March 8, 2022 5.0 it has been gret from day one. communication was great peoplel are great and software saved my gym Pros it is so easy for new members to get signed up with out me having to walk them through paper work. it freed up so much time for me! Cons i have not explored all the things that gym insight can do for me. Review Source Response from Gym Insight March 16, 2022 Thank you, Rob! "Saved My Gym" might be the greatest testimonial we've ever gotten. True story. BT Bello T. Agent Business Supplies and Equipment Used the software for: Less than 6 months ### "Gym insight is the best" October 29, 2023 4.0 My experience with gym insight is quite great and beautiful this platform is a great platform. Pros I absolutely love gym insight as its allow me to have access to the gym at any place even from the comfort of my house. Cons No cons me and my wife have been using it for some months now Review Source Response from Gym Insight March 6, 2024 Thank you for saying that! It is great to hear that we're hitting the mark in the convenience and aesthetics of our program. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.