--- title: "Gym Insight Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Gym Insight Software - reviews, pricing plans, popular comparisons to other Gym Management products and more." source_url: "https://www.capterra.com/p/127557/Insight/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Gym Insight Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Gym Insight ## What is Gym Insight? Built by gym owners, Gym Insight is a comprehensive easy-to-use software system designed to make your business more profitable at every point. Memberships, personal training, and class management, a member's mobile app, 24/7 secure access and check-in systems, online membership sales, Sales Guru app for tablet, automated messaging, customizable dashboards, the full range of financial, member, and access reports - it's all seamlessly integrated without any third party software integrations. Stay in touch with your members with our built-in messaging feature - send auto notifications for delinquent members, class reservation changes, and more. Use group messages to run specials for current or canceled members. Empower your members with our free and convenient Member’s App, where members access the calendar, messaging, sign up for classes, and update payment information. In-app digital keytags are designed to thwart attempted access theft. ## What is Gym Insight used for? [Gym Management](https://www.capterra.com/gym-management-software/)[Fitness](https://www.capterra.com/fitness-software/)[Club Management](https://www.capterra.com/club-management-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $99 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Gym Insight?[Manage this product listing](https://www.g2.com/products/gym-insight/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Gym Insight 4.7 (38) VS. [4.7 (173)](https://www.capterra.com/p/57469/GymMaster/reviews/) Starting Price $99 Usage Based, Per Month Starting Price $89 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (38) Ease Of Use 4.6 (173) Value For Money 4.8 (36) Value For Money 4.7 (155) Customer Service 4.7 (37) Customer Service 4.8 (168) ## Gym Insight alternatives [4.7 (3,692)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (614)](https://www.capterra.com/p/145039/WellnessLiving/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (356)](https://www.capterra.com/p/136861/Glofox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.8 (346)](https://www.capterra.com/p/150357/Teamup/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Gym Insight Overview ### Which roles and teams benefit most from Gym Insight? Gym Insight is most used by gym owners, founders, managing partners, and club managers who oversee memberships, billing, staff operations, and member records. Coaches and personal trainers use it to manage client schedules and training services, while marketing specialists and consultants track member communications and business activity. Answer based on 38 reviews Overview ### What company size and industries is Gym Insight built for? Gym Insight is for gyms, fitness centers, and clubs of any size, with small businesses representing 80% of reviewers. It is primarily used in Health, Wellness and Fitness (63%), followed by Sports (9%) and Business Supplies and Equipment (6%). Midsize businesses account for 14% of reviewers, while enterprises represent 6%. Answer based on 38 reviews Features and Usability ### What are the key features of Gym Insight? Gym Insight offers membership management, client and member portals, and appointment, class, and event scheduling for gyms, martial arts, and yoga or Pilates studios. It also includes billing and invoicing, recurring subscription billing, payment processing, attendance tracking, self check-in/check-out, reporting and statistics, and third-party integrations. Integrations ### Which third-party tools and platforms does Gym Insight integrate with? Gym Insight integrates with Mailchimp for email marketing and member communication. The catalog lists this native connection as the available third-party integration for Gym Insight. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Gym Insight offer? Gym Insight provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover group learning sessions, and documentation and videos offer self-paced reference and step-by-step guidance. Answer based on 2 reviews Getting Started and Support ### What customer support options does Gym Insight offer, and how do users rate the experience? Gym Insight offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as responsive, helpful, and proactive, with calls answered quickly and little waiting. Several value the team’s willingness to solve issues and consider feedback, though one reviewer raises concerns about support availability outside standard hours. Answer based on 10 reviews ## Features AI summary Based on 1,180 Gym Management reviews Capterra data shows that buyers of Gym Management software rank the following features as their top priorities: - **Membership Management** (**60%** of reviewers rated this feature as critical) - **Payment Processing** (**65%**) - **Mobile Access** (**50%**) Gym Insight supports all three of the features reviewers consider most important: **Membership Management**, **Payment Processing**, and **Mobile Access**. Together, these capabilities help businesses manage member records, handle transactions efficiently, and stay connected on the go, allowing teams to keep daily gym operations organized and responsive. Membership Management 4.8 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families Mobile Access 4.5 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Online Booking 4.7 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Billing & Invoicing 4.7 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Online Registration 4.7 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Real-time registration over the web Payment Processing 4.6 (13) 69.23% of 13 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Gym Insight 54 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Class Management: Create and schedule group classes, recurring appointments, and private sessions, etc. - Class Scheduling: Schedule in-person or online classes - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Contract/License Management: Track, store, and access client contracts or licenses - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - For Gyms: Intended for sports & fitness gyms - For Martial Arts: For martial arts classes and studios - For Yoga/Pilates Studios: Designed for yoga and pilates studios - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Member Accounts: Accounts held by members of an organization - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Online Booking: Book meetings and appointments through a website or digital platform - Online Registration: Real-time registration over the web - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Team Management: Organizing a group of people to accomplish a task - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site --- Get Advice We can help you find the software with the features you need. Features 4.7 (38) 4.7 Based on 38 reviews ## Pricing Value for money 4.8 (36) Free Trial Starter Plan $99.00 Usage Based,Per Month Value for money 4.8 (36) 4.8 Based on 36 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (37) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (37) 4.7 Based on 37 reviews ## User reviews Overall rating 4.7 Based on 38 reviews Filter by rating Counts reflect reviews available in this feed. 5(28) 4(9) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Owner Used the software for: 1-3 years ### "Great Software and Customer Service " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2023 Very happy with my decision to change to GymInsight. Pros The cost, the features and the ease of setting up and supporting the product. They are very helpful and knowledgeable on any question I ever have. Also VERY happy that they had the door access option and helped literally ever step along the way of my getting it set up. It has worked impeccably. Cons I miss having a more thorough mobile app that offered some gym challenges and synchronized with members wearables. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "The Gym at 214 Main" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2023 I learn so much every day getting to learn new things from customer service. I like they listen to my ideas and allow me to be a part of making the program better. They are always wanting to help me grow my business Pros What I liked most about Gym Insight was its model and how inexpensive it was compared to my other programs. I liked the staff I felt a connection that made me feel like they were there for me all the time from a start-up in September to Present Cons When it comes to scheduling I would like to have the option to track my clients monthly not just by the number of sessions. The reason is every month is different and I would like to check them in when they did attend a session.I would like to link with other programs so I don't have to do double work on my newsletters Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SOURABH M. Student Used the software for: I used a free trial ### "Best solution for healthy gym people " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 14, 2022 Pros Good and effective to use ui is good and working effectively Cons Not to popular and haven't seems to be used much more need more too Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Crystal L. Owner Used the software for: Less than 1 year ### "Best Club Management Software out there!!! BY FAR! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2022 Exceptional, Outstanding, Successful, Helpful, EASY! Affordable! I could go on…. Pros I met with 6 other club management software companies. All of them had flaws. They were all overpriced and offered a lot of excess stuff I felt wasn’t necessary for my fitness facility. If they even offered integrated billing with a credit card processing company, their fees were outrageous and all had negative reviews. Not EchoDaily which is what Gym Insight uses! \*\*The customer service… WOW.. let’s talk about this companies willingness to answer every call and every question within minutes (not hours). Thank you \[SENSITIVE CONTENT\]! All the knowledge they willingly gave me to help me run my gym to the best of my ability was a bonus. I have NEVER and I mean NEVER come across a company with this level of Customer Support. Overall… I SAY LOOK NO FURTHER AND GET THIS NOW! Cons There is literally nothing I don’t like. If I came close to something it would be allowing my employee certain assigned roles within the account instead of all the manager roles. And it turned out they were already working on getting this added to the software! SO PROGRESSIVE! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner Used the software for: Less than 1 year ### "The Good and the Bad " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 May 21, 2024 Much better than my former software however not having 24/7 support is a real huge issue when you run a 24/7 facility and pay for 24/7 access equipment. Pros Ease of use. User friendly. English speaking support staff. Cons No 24/7 customer support, Difficult to track ACH transactions that have declined and the payments still show as processed in the system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Club Manager Used the software for: 3-5 years ### "I love Gym Insight software. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2022 I have been able to go paperless with this software, work from home when needed, and track a variety of things with ease. I have also been able to process insurance reports easily and more efficiently. I believe this software has been such a benefit in so many ways to our fitness facility. Thank you for making my job easier! Pros I love the customer support that comes with this software. There are so many positives about the software itself, but I love that any time I have questions about it, they are so fast to answer my call or get back to me. Overall the software has everything I need, it works so efficiently, and makes my job of training new employees much simpler than past software systems that I have used. Cons I don't have anything negative to say about this software. There was a time years ago when I wasn't able to have liability waivers and contracts on the member's account. I spoke with the company and they added that feature! They are so great about constant updates and making this a very efficient product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL Linda L. Owner Used the software for: 3-5 years ### "Gym Insight Software Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2022 I will say that leading up to making the transition from our former software to Gym Insight, I was very nervous about having to learn a new system. I was very pleasantly surprised that it was so easy to start using from the very beginning. One of my managers told me that since we started using Gym Insight the stress she experienced using the former software has completely gone away making her job much more pleasant. Can't say enough good things about the Gym Insight product and the customer support! Pros This product first of all was so easy to learn and transition over to from previous software. The amount of information provided in the reports is very useful and very easy to obtain. Cons There is nothing I can say that I don't like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "This system is Great! My search for a great system and decent customer service is over! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2017 I am now able to track my members and financial data efficiently. I have removed the need for paper everywhere. if I am away from the office and there is a problem I can easily access the system to assist my employees. Pros The customer service is phenomenal! I cannot say enough about the fact that they are very proactive, and they listen to their customer's feedback. They truly understand the meaning of how valuable customer service is. The system is always being updated to stay current and to meet the needs of their customers. The navigation process is simple and easy to train a person on. The online sign-up portal is very user-friendly. Eventually, this system will become the leader in gym software because of their proactivity in updating the system. The other thing I LOVE about this company is that they DO NOT nickel and dime you for the updates. They are a value added service. The other add-ons that they do have that are an extra fee should be an extra fee because of the manpower they need in order to process them. We used to have an App separate from the system and have gotten rid of it because with the system there was no need for it. We had a very well known system in the past and the customer service was TERRIBLE and the price was ridiculous for what you got! It wasn't very user-friendly either and in order for clients/members to be able to sign up for classes online, it required them to download their app. Most clients/members hated that because they complained about how much space the apps take up on their phone. All I can say is that if you are searching for a company that provides a great system and PHENOMENAL customer service, then Gyminsight is for you! Cons There really is not anything I don't like about the system. maybe open up different tabs or pop-ups so that you don't have to go back and forth through the screens. however, I'm sure they are already working on this! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Without Gym Insight we would be stuck in the Stone Age" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2023 With Gym Insight, we went paperless, I can work from home when I need to, Insurance report processing is more straightforward, and we’re just overall more efficient. I highly recommend Gym Insight to any gym owner. It’s affordable and it’s an all-in-one system. It really has helped the business many ways and made our jobs easier. Without Gym Insight we would be stuck in the Stone Age. Pros I’ve been using Gym Insight for 7 years and I love it! They make it incredibly easy to manage our gym’s automated billing, so we no longer have to worry about manually tracking payments. The customer support team is exceptional. They answer the phone and are always quick to respond and address any concerns, and they’re incredibly knowledgeable about the software. It’s great to have such reliable support. It also makes it easier to train new workers. Cons A few years back, it lacked liability waivers and contracts for members, but after discussing this with the company, they added the feature. They consistently provide updates and new features to the software, keeping it - and us - as efficient as possible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Hard to find companies like this..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2023 Pros The support team is always just a call away without long hold times, I have never had to hold. Rarely ever have to call, only when I'm having a brain fart. This is my 23rd year in business and other POS companies I've worked with I had weekly outages and would have to open tickets to fix that took weeks if not months. This company has a family feel and I have peace of mind! Cons None very easy to work with software and great customer service! (never had to hold on phone) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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