--- title: "TOPdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TOPdesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/127562/TOPdesk/" page_type: "product" language: "en" --- # TOPdesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TOPdesk ## What is TOPdesk? Everything's urgent. Work on what counts. TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up. You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered. A quick start, backed by experts TOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 25+ years of best practices to get you started in no time – guaranteed success, without the heavy lifting. Making improvements yourself Once set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark. A personal approach Enjoy guidance from real, in-house people who care about your success! ## What is TOPdesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[IT Service](https://www.capterra.com/it-service-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 111 user reviews Reviews sentiment Positive 92% Neutral 7% Negative 1% Starting price €61 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Facility Management / 2026 - IT Asset Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TOPdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.topdesk.com&name=TOPdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TOPdesk 4.4 (111) VS. [4.6 (790)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price €61 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (111) Ease Of Use 4.6 (777) Value For Money 4.3 (95) Value For Money 4.4 (698) Customer Service 4.5 (104) Customer Service 4.5 (730) ## TOPdesk alternatives [4.5 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/) Starting price $108.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (451)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (138)](https://www.capterra.com/p/136727/Reftab/reviews/) Starting price $31.25 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/127562/TOPdesk/alternatives/) ## FAQs about TOPdesk Overview ### What problems does TOPdesk solve? TOPdesk solves scattered service requests, poor ticket visibility, slow response times, and overloaded support teams by centralizing incidents, assets, and workflows in one service desk. IT, facilities, HR, and service operations teams use it to prioritize work, track deadlines, enable self-service, and replace email-driven support with structured processes. Answer based on 69 reviews Overview ### Which roles and teams benefit most from TOPdesk? TOPdesk is most used by IT administrators, application managers, and service management teams that handle incidents, requests, and asset tracking. Operations leaders and executives use it to improve service delivery visibility, while business and support teams rely on it to standardize workflows, coordinate internal services, and maintain system oversight. Answer based on 111 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is TOPdesk built for? TOPdesk is built for enterprise service teams first, with 43% of reviewers from enterprises and 35% from midsize businesses. It most often serves Government Administration at 11%, followed by Government Relations and Information Technology and Services at 8% each, supporting teams that manage incoming requests and task assignment. Answer based on 111 reviews Features and Usability ### What are the key features of TOPdesk? TOPdesk includes core service management features like ticket management, incident management, change management, and asset management. Reviewers also often mention the self service portal, knowledge base, and customizable workflows as key differentiators, along with API access, Active Directory integration, and role-based permissions for broader process and access control. Answer based on 45 reviews Integrations ### Which third-party tools and platforms does TOPdesk integrate with? TOPdesk integrates with ServiceNow, Microsoft Exchange, Power BI Connector for Jira, and SignRequest, plus about 60 cataloged tools including AFAS Software, Azure DevOps Server, BeyondTrust Remote Support, Exact Online, Freshdesk, HubSpot CRM, and Dynatrace across IT, finance, support, and automation workflows. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does TOPdesk offer? TOPdesk provides in person training, live online sessions, webinars, documentation, and videos for teams getting started. In person and live online formats support guided instruction, webinars cover scheduled topic-based learning, documentation offers written reference material, and videos provide self-paced visual guidance. Answer based on 7 reviews Getting Started and Support ### What customer support options does TOPdesk offer, and how do users rate the experience? TOPdesk offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, helpful, and easy to reach, with strong consultant guidance and quick answers. Some mention occasional confusion after updates, setup complexity, or isolated cases of difficulty getting needed help. Answer based on 34 reviews Features and Usability ### How good are TOPdesk modules for growing service teams? TOPdesk supports growing service teams with a modular setup that expands as needs change. Many IT and operations teams like the wide range of linked modules, clear structure, and process coverage, but some find certain modules harder to manage, less user-friendly, or available only as added-cost options. Answer based on 24 reviews Features and Usability ### How well does TOPdesk handle a self-service portal? TOPdesk offers an easy-to-use self-service portal that works well for request intake, forms, and service workflows. IT teams and shared service departments often value its configurability, knowledge base access, and support for automation, though some users want more portal personalization, smoother analytics, and deeper workflow flexibility. Answer based on 22 reviews ## Features AI summary Based on 5,070 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**39%**) - **Service Level Agreement (SLA) Management** (**38%**) TOPdesk supports all three of the features reviewers value most: **Ticket Management**, **Real-Time Notifications**, and **Service Level Agreement (SLA) Management**. Together, these capabilities help businesses organize support requests, keep teams updated as issues change, and track response commitments consistently, allowing teams to deliver more timely and reliable service. Ticket Management 4.4 (32) 84.38% of 32 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Real-Time Notifications 4.3 (21) 47.62% of 21 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Service Level Agreement (SLA) Management 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Reporting/Analytics 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Escalation 3.8 (11) 54.55% of 11 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Support Ticket Management 4.3 (32) 75.00% of 32 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests TOPdesk 137 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Facility Asset Management: Manage and track high-value assets including office equipment, furniture & more - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For Schools: Designed to be used by kindergarten, primary, middle, and senior secondary schools. - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Key & Lock Management: Establish procedures for monitoring locations of keys - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - On Call Scheduling: Track and organize on-call shifts - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recurring Issues: Set an issue to repeat - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Technician Management: Oversee technicians and track their assigned work orders - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Visitor Management: Allow organizations to streamline the check-in process for visitors. - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (111) 4.3 Based on 111 reviews ## Pricing Value for money 4.3 (95) Free Trial [View pricing plan details](https://www.capterra.com/p/127562/TOPdesk/pricing/) Basic €61.00 Per User,Per Month Essential Custom Quote Available It includes: - Incident Management - Asset Management - Self-service Portal - Dashboard & Reporting - Knowledge Base - Sandbox Environment Engaged Custom Quote Available It includes: - Change Management - Contract and SLA Management - Survey Module - Operations Management - Problem Management Excellent Custom Quote Available It includes: - Project Management - Webshop - Live Chat - 24/5 Support - Annual Health Check - Uptime Guarantee Value for money 4.3 (95) 4.3 Based on 95 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (104) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (104) 4.5 Based on 104 reviews ## User reviews Overall rating 4.4 Based on 111 reviews Filter by rating 5(53) 4(49) 3(8) 2(1) 1(0) Mentioned topic Sorted by most recent Peter B. vCISO Hospital & Health Care ### "Good for Healthcare/NHS and enterprise organsations" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 27, 2026 used as an IT Infrastructure manager in the NHS. this is a good GUI for non-technical staff to use for logging tickets and such. Pros Used for an ITSM ticketing system, great for logging incidents, service requests and changes with a simple and easy to use GUI, with good AD integration Cons The model is quite granular on having modules. some competitors also do this but some provide you all functionalityy Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WB Will B. University Centre Deputy Director Education Management ### "Great functionality, UI could do with softening and brightening " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 23, 2026 Once you have learned the ropes the experience is great. It is of course far better than having things exist in email threads. As an operator, and manager of other operators, I can easily draw reporting data across how many tickets are closed over a period of time which is awesome. I would highly reccomend top-desk, just make sure you've got someone onboard to train you and show you how it integrates with your people and teams. The more teams who get on board, the better it works! Pros TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues. It effectively operates as a ticketing function, allowing a query to move through a chain of different stages and colleagues until it is solved. I like that the system is reliable, feels well structured and maintained. It allows for a great degree of detail and flexibility. On-top of that, it integrates with email platforms such as Outlook. Cons The downside to the complexity is that it is somewhat unappealing to look at and use. The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter. Handing over tickets, pressing save and send, forgetting to do it right, can feel anxiety inducing. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2026 Hi Will, Thank you so much for sharing your great review and recommendations. We really appreciate it! The UI is something we're actively working on now so we hope this will make your experience even better over time. Best regards, Team TOPdesk Ryan P. Lead Designer Design ### "Save time with Topdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 16, 2026 Overall, I found it helpful in the day to day to cut down on otherwise menial stuff. I like that it’s intuitive once workflows are set up properly. Pros I like it's user-friendly interface, it has a clean and organized dashboard. I think that it's easy for non-technical staff to submit tickets. Cons One thing that I think really holds it back is the pretty steep learning curve. The initial setup can feel overwhelming. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Junior D. Service Level Manager Government Relations ### "review Topdesk" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 June 25, 2025 Erg positief. Ik heb in meerdere omgevingen en organisaties gebruik van gemaakt en ook in verschillende situaties en rollen. IK ken Topdesk kant als docent ( ik zelf ook les heb gegeven aan MBO cursisten waarbij Topdesk als Service Management tool is gekozen). Ik ken Topdesk als gebruiker/behandelaar Ik geef advies aan het Management overall inkoop & contract beheer rondom Topdesk en/of andere Service Management toolin. Pros Gebruiksgemak zowel vanuit perspectief van de gebruiker als vanuit perspectief van behandelaar. Gebruikers geven vaak een positieve feedback m.b.t. het gebruik van de service service portaaal Behandelaars ervaren vooral de indeling, schermopbouw, kennisbank en het gemak om te kunnen switchen tussen de verschillende modules erg prettig. Wat ook positief wordt ervaren zijn de mogelijheden om te koppelen (met API's) Cons Mogelijkheden om te kunnen rapporteren. Dit is wat wij terugkrijgen van gebruikersgroepen die gebruik maken om management rapportages te maken, is dat het lastig is om op eenvoudige wijze rapportages uit Topdesk te halen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Sjoukje L. Procesmanager Information Technology and Services ### "Topdesk is top in de ondersteuning van servicemanagement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 25, 2025 Gebruikersvriendelijk, redelijk intuitef, mogelijkheden om te koppelen met bijv Mavim, interessante AI ontwikkelingen Pros Ondersteuning in ITIL processen, onderlinge integratie, mogelijkheden voor doorontwikkeling mbv AI, kanban bord voor volgen van activiteiten Cons beperkte rapportage mogelijkheden binnen asset management, switchen tussen behandelaar- en selfservice deel Switched from [Planon](https://www.capterra.com/p/70410/Planon/) behoefte aan doorontwikkeling, rechtmatigheid Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Sven R. ICT-Procesmanager Information Technology and Services ### "TOPdesk review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 25, 2025 Uiterst positief. Door de tijd heen wordt er steeds beter gebruik gemaakt van TOPdesk. Hierdoor lopen onze interne processen beter. Pros Alle processen goed ondersteund binnen 1 product. Al onze IT-Servicemanagement processen passen er goed in, volgens de verwachte standaarden. Cons Dusdanig groot product dat het ingewikkeld is voor nieuwe gebruikers om de weg te vinden. Verder is de harde scheiding tussen het SSP en het behandelaarsdeel lastig. Switched from [Planon](https://www.capterra.com/p/70410/Planon/) Planon was niet geschikt als ITSM-tool. Het was hier ook niet voor ontwikkeld. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ES Elif S. Innovatiemanager Judiciary ### "Topdesk Justitie" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 25, 2025 Ik werk voor de IND en zowel ICT hulpvragen als service gerelateerde diensten worden via Topdesk ondersteund. Voorheel ging het via Excell, mail en verschillende interne diensten en dat was behoorlijk onoverzichtelijk. Pros single sign in mogelijkheid, dat werkt snel en geen gedoe met wachtwoorden blokken met thema's maken het overzichtelijk Cons soms teveel doorklikken en onlogische categorisering, maar dat kan aan de interne keuzes van onze organisatie liggen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Marjolein B. Data engineer Public Policy ### "Topdesk voor centraal meldingenpunt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 25, 2025 Wij gebruiken topdesk voor het binnenkrijgen van meldingen in ons dataloket. Dat werkt erg fijn, zodat we alle aanvragen gebundeld houden. Pros Alle meldingen overzichtelijk bij elkaar gebundeld, zodat je overzicht behoud in openstaande vraagstukken. Cons je moet de tool wel goed leren kennen en daar even tijd in steken. Als je hier geen tijd voor neemt weet je soms niet goed hoe het werkt. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TM Tessa M. I-adviseur Government Administration ### "Topdesk ondersteunt je servicemanagement, maar je bent zelf aan zet voor de optimale inrichting" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 25, 2025 Fijn, er is altijd snel een antwoord op vragen en er wordt goed meegedacht. Topdesk kan veel, maar je moet zelf wel eerst je processen goed op orde hebben. Daarnaast is er nog ruimte voor integratie met andere tools (denk aan klantinteractie met MS Teams of generatieve AI) Pros Laagdrempelig, bekeken vanuit de ssp (klant). In het behandelaargedeelte zit nog voldoende ontwikkeling in. Cons wijzigingsbeheer is nog stees log en soms lastig te volgen qua processen en wat het nu precies oplevert. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Mark M. Informatiemanager Government Relations ### "Flexibel pakket voor je assets" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 25, 2025 Fijne applicatie om je assets in bij te houden, en superfijn dat het zelf in te richten is. Ons applicatielandschap is hierdoor goed in te richten en bij te houden. Pros Gestructureerde layout, en goede zoekfunctie, je kunt zelf de schermen inrichten waardoor het heel flexibel is. Cons Soms wat veel schermen, oud naast nieuw, en niet direct duidelijk waar je oude functies kan vinden in het nieuwe scherm. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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