# Page 3 | TOPdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TOPdesk the right Help Desk solution for you? Explore 111 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127562/TOPdesk/reviews --- TOPdesk 4.4 (111) [View alternatives](https://www.capterra.com/p/127562/TOPdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 28th, 2026 # Page 3 - Reviews of TOPdesk ## Showing most helpful reviews Showing 51-75 of 111 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KS Karin S. Functioneel beheerder Non-Profit Organization Management Used the software for: 2+ years ### "Veelzijdige applicatie" December 14, 2023 4.0 Prima, veel mogelijkheden. Soms wel even zoeken. Ook MyTOPdesk is erg handig qua naslagwerk Pros Veelzijdig, modulair opgebouwd en ondersteunend in automatisering Cons Misschien ook wel de veelzijdigheid, er kan vanalles maar niet alles werkt even handig Review Source Response from TOPdesk December 18, 2023 Hi Karin, Bedankt voor je review! We vinden het geweldig dat je de veelzijdigheid en modulariteit van TOPdesk waardeert. We begrijpen dat het soms wat overweldigend kan zijn, maar we zijn er altijd om je te helpen. Groeten, Team TOPdesk. Jeroen K. Applicatiebeheerder Information Technology and Services Used the software for: 2+ years ### "TOPdesk als ICTSM en CMDB tool voor een samenwerkingsverband" December 14, 2023 5.0 Prettig bedrijf om mee samen te werken. Goede en deskundige ondersteuning en begeleiding door consultants Pros totaaloplossing voro ITSM, CMDB en meerdere afdelingen Cons API mogelijkheden verschilende per module en opmaak(lay out) beperkingen van SSP en Kennisitems. Review Source Response from TOPdesk December 18, 2023 Hi Jeroen, bedankt voor je feedback! Fijn dat TOPdesk je bevalt als totaaloplossing. We nemen je opmerkingen over de API-mogelijkheden en opmaakbeperkingen zeker mee. Goed om te horen dat je onze samenwerking en consultants waardeert! Groeten, Team TOPdesk. JJ Jindi J. Functioneel beheerder Government Relations Used the software for: 2+ years ### "TOPdesk review" December 14, 2023 4.0 Pros User-Friendly Interface, costumTion, Customization automation, SSP, knowledgement system. Cons Customization Complexity. Overly complex customization requires additional time and resources. Review Source Response from TOPdesk December 18, 2023 Hey Jindi, Thanks for your review! We're glad to hear you're enjoying our user-friendly interface and customization features. We understand that some customization can be complex and we're always here to help streamline that process for you. Best, Team TOPdesk. IC Inge C. Functioneel beheerder Hospital & Health Care Used the software for: 2+ years ### "selfserviceportaal heeft meerwaarde!" December 14, 2023 4.0 Hele fijne organisatie die met je meedenkt in mogelijkheden. Helpdesk is goed beschikbaar en schakelt waar nodig met de accountmanager. Pros Het Selfserviceportaal, dit is 24/7 beschikbaar. Andere vergelijkbare systemen hebben dit niet of minder uitgebreid. Cons Nog niet alles is via export/import over te zetten van de testomgeving naar de productieomgeving. Switched from [IFS Ultimo](https://www.capterra.com/p/133215/Ultimo-Maintenance-Management/) In verband met een fusie. Andere partij gebruikte Ultimo. Ultimo heeft geen Selfserviceportaal. Daarom gekozen voor TOPdesk. Review Source Response from TOPdesk December 18, 2023 Hey Inge, thanks for the review! Awesome to hear you're loving the 24/7 Self-Service Portal. Got your point about the test to production transfer - we're on it. Super glad our team's been a help to you. Best, Team TOPdesk. JD Jenny D. Application Management Hospital & Health Care Used the software for: 2+ years ### "Review ViVa! Zorggroep" December 14, 2023 4.0 Eenvoudig in het gebruik, makkelijk aanpasbaar Pros Dat TOPdesk constant verbeterd wordt. Fijne support Cons Wij hebben problemen met meerdere afdelingen in TOPdesk vanwege ons gebruik met filters. Review Source Response from TOPdesk December 18, 2023 Hey Jenny, Thank you for your feedback! It's great to hear that you appreciate our continuous improvements and support at TOPdesk. We're sorry to hear about the filter issues you're facing. Your experience matters to us and we're committed to making this right. Best, Team TOPdesk DB Daniel B. supervisor Retail Used the software for: 2+ years ### "User focused on Self service portal and tickets" December 12, 2023 4.0 Building the self service portal for the store and managing the tickets is an good job where you can manage creativity and skills. I see the possibylities but because shortage of knowledge not always executable Pros possibylities are endlless, for the person who report easy in use Cons new features and suggestions not always top of mind to share. Now the roads to walk are not clear Review Source Response from TOPdesk December 14, 2023 Hi Daniel, thanks for your feedback! It's great to hear that you find TOPdesk easy to use and versatile. We understand your point about new features and we're working to improve our communication. Best,Team TOPdesk SV Silke V. Adviseur FZ Government Relations Used the software for: 2+ years ### "Topdesk ervaringen" December 14, 2023 4.0 Over het algemeen erg goed. Snelle opvolging op vragen. Fijne sfeer. De contractwijziging had voor ons als direct gevolg dat de kosten gigantisch omhoog gingen (bijna 100% prijsstijging!). Dit was zeer onaangenaam en moeilijk te verkopen. Pros Het samen uitdenken, inrichten en implementeren van het SSP. Consultancy dagen zijn altijd leuk. Cons Dat de module Meerjarenplanning ons vrij recent verkocht is. Deze module hebben wij nu volledig gevuld en in gebruik. Echter blijkt nu dat deze module niet meer ondersteund wordt door Topdesk. Het verdwijnen van de functie checklists is erg jammer. Review Source Response from TOPdesk December 18, 2023 Thank you Silke for writing this review and sharing your compliments and feedback. This helps us to keep improving, so we really appreciate it. Great to hear consultancy days are always fun. Best, Team TOPdesk MT Michael T. Functioneel beheerder Government Administration Used the software for: 2+ years ### "TOPdesk is complete allrounder" December 14, 2023 4.0 Pros Onderling koppelen van meldingen, wijzigingen, objecten, assets, etc geeft makkelijk totaaloverzicht. Cons Duurt even voordat je alles onder de knie hebt. Review Source Response from TOPdesk December 18, 2023 Hey Michael, it's great to know you're finding it easy to get a complete overview with our linking features. We hear you, getting the hang of things can take a bit of time. Remember, we're here if you need any help. Best, Team TOPdesk. RB Rudy B. Service Desk Team Leader Education Management Used the software for: 2+ years ### "My Journey with TOPdesk" June 14, 2019 5.0 This is a great tool for Shared Services, and its potential as a one stop shop for all requests and enquires within any organisation, no matter how large or small that might be. Pros Ease of use, plenty of self help guides and support, they are always introducing new features and actually listen to its customer base, which to a greater extent drives their development of the products. Cons Having to invest in extra modules. Setting up the actions and events Review Source SV Sandra V. Application Manager Government Administration Used the software for: 2+ years ### "Worth a try and certainly a look" December 14, 2023 5.0 Pros Easy to use and implement. Easy to get support Cons At the moment I really could not say that Switched from [Remedyforce](https://www.capterra.com/p/110648/BMC-Remedyforce-Service-Desk/) Too expensive and not user friendly enough Review Source Response from TOPdesk December 18, 2023 Wow! Thank you for your compliment Sandra. We love it that you appreciate the easy use, implementation and our support. Reviews like yours are the cherry on the cake for us. DW Dave W. IT Director Used the software for: 1-2 years ### "Service Management built from the ground up requires a solid software base - This is it !" February 8, 2018 5.0 Pros The software is easy to use and is modular, which means that you can build your Service Management processes, as and when you require them, especially when you are building new ways of working into your business. If you simply want Incident and Problem Management without Asset Management / Configuration Management / Change Management etc etc, then you can simply use and pay for what you need and then build your software solution, as your Service Management processes mature. The software also gives the user community the opportunity to log requests & incidents via a self service portal which is useful if you want to capture all requests without providing constant 24 hour support. There is also a Knowledge Base which can help the user community to self help on common issues / queries. The software has evolved from a business who live and breathe service and understand customer requirements. The software is supported by consultants who not only understand their own business but take a great deal of time to understand your business - to the point were they feel part of your business. New features are available in stand alone mode when they are being Beta tested (TOPdesk Labs ) before they are released to their customers - They do not simply merge new features into their mainstream products. TOPdesk is a quality solution, supported by quality people and at a very affordable price. Cons There are no real negatives with regards to the software. Sometimes creating the reports can be confusing but help is always at hand and once you have written a couple of bespoke queries, it becomes very easy with raw data exports available to create your own charts and report packs. Review Source Response from TOPdesk October 19, 2020 Thanks Dave for sharing this elaborate review. We really appreciate it! RK Ron K. Application specialist Facilities Services Used the software for: 6-12 months ### "Topdesk review" December 12, 2023 3.0 Overall I am very satisfied with the use of Topdesk. There is also internally satisfaction, and even more departements ate being connected. Pros Creating and following requests works great. Also the self service portal is very useful in the organisation to submit a request to the correct departement. Cons Configurating the Self Service Portal could be more flexible. For example field becoming visible on other fields and the formatting of fields. Review Source Response from TOPdesk December 13, 2023 Hi Ron, thank you for your review! We're glad to hear that TOPdesk is beneficial for your organization and that the self-service portal is proving useful. We appreciate your feedback on making the portal more flexible - we're always looking for ways to improve. Thanks again for your input, and we look forward to continuing to serve your needs. Best, Team TOPdesk. VR Verified Reviewer Technical Security Officer Fund-Raising Used the software for: 2+ years ### "Topdesk has improved over the years. " September 10, 2019 4.0 All in all this is a sound product that gets the job done. As it is very configurable we have over the years automated al lot of services via the self-service portal. Pros The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time. Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it. Setup of it was relatively easy. Cons We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying. I don't like the default search option of "Fuzzy". I always use the quotes around a search term to disable that. I would like the default be changed or at least configurable. Review Source Response from TOPdesk October 19, 2020 Thank you for taking the time to write this review. We hope to have you with us for many more years to come! CJ Corjan J. Applicatiebeheer Government Relations Used the software for: 2+ years ### "TOPdesk is TOP!!!" December 14, 2023 4.0 Goede applicatie, met veel uitbreidingsmogelijkheden. Pros Eenvoudig in gebruik. Overzichtelijk dashboard. Cons Migraties naar ander OS is bij een complexe organisatie tijdrovend. Review Source Response from TOPdesk December 18, 2023 Thank you Corjan for sharing your experience, compliments and feedback. We really appreciate it! Best, Team TOPdesk RW Rene W. Service Manager Accounting Used the software for: 2+ years ### "Easy to manage" December 14, 2023 5.0 So easy to use and maintain. Also if you contact the TOPdesk service desk there is a very quick response. Pros It is easy to make your own environement. Cons Nothing really! We are very happy with the use of the modules we use. Reason for choosing TOPdesk It suits the best for our organization. Test users were very satisfied. Review Source Response from TOPdesk December 18, 2023 Hi Rene. It's great to hear you're so happy with TOPdesk. Thanks for sharing! Best, Team TOPdesk MW Martin W. IT Manager - Global Helpdesk Pharmaceuticals Used the software for: 1-2 years ### "Top Marks" March 1, 2019 5.0 I was looking for a Helpdesk tool for my small, but growing company, branching across multi-sites and countries and found a SaaS solution that I quickly realised will allow me to grow the system / teams and complexity as I need it to. You can start with a really simple set-up but its complexity can grow to fit any company. This allows me to make changes as we grow without having to upgrade to other systems. TOPdesk is modular which means you can start with some of the modules and then add them as your needs grow. It’s just a cost option and you’re ready to go. When you purchase a product you want to be able to configure the system as your needs change and grow, with the training team on site to help your initial setup you go through some in-depth training allowing you to become the master of your system, with all the skills needed to make the changes yourself to the way you want it after the training team have left, no additional costs every time you need a change made. TOPdesk support is second to none with timely solutions to your problems with most problems being resolved with first time fixes while on the phone. Would I recommend TOPdesk to other companies? Yes without a doubt and if I was to move to another company who needed a helpdesk system the first team to call would be the TOPdesk team. Pros Topdesk can be as simple or as complex as you want / need it to be. It's ideal for small companies to large organisations, it will take it all in it's stride. Cons I still find the idea of having to use third party software for complex reports. The reporting side is not its strong point. Review Source Response from TOPdesk October 19, 2020 Wow, thank you Martin for your top marks. We appreciate the feedback and compliments! VR Verified Reviewer Support Technician Insurance Used the software for: 6-12 months ### "TopDesk is a ticket system that has very basic functionality." July 10, 2018 3.0 Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box. Pros TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time. Cons They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize. They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost. Review Source Response from TOPdesk July 27, 2018 Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/. By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/). VR Verified Reviewer Business Excellence Manager (Healthcare) Food & Beverages Used the software for: 2+ years ### "Having used many CAFM system's this is certainly the best software and comes with excellent support" January 29, 2018 5.0 na Pros Easy and intuitive to use, easy to model for your needs, with many modules available. Can be used across the business Function: IT, HR, Admin, Soft FM, Hard FM and with excellent asset management, room bookings and reception services. The Help Line staff go out of their way to support. Mobilisations or start up Help Desks are also supported with excellent consultants that lead a team through the setup up and training. The Workaid module allows two way communication directly with suppliers and sub contractors whether they have TopDesk or not. Regular seminars/conferences held to address innovation and to allow networking across different business sectors to allow best practice to promulgate. Review Source Response from TOPdesk October 19, 2020 Thank you! Great to read you experience the ESM value we can offer to various departments. Jon F. Chief Information Officer Higher Education Used the software for: 1-2 years ### "From early engagement to beyond our successful full implementation, a thoroughly positive experience" March 16, 2018 5.0 It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool. Pros Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey. Cons Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering Review Source Response from TOPdesk October 19, 2020 "It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments. DV Diekus V. System Admin Facilities Services Used the software for: 2+ years ### "TOPdesk review Dec 2023" December 12, 2023 4.0 Pros Overal usability and functionality. Adaptebility Cons Not able to use ritch text and copy/paste pictures Review Source Response from TOPdesk December 14, 2023 Hi Diekus, we're happy to hear you enjoy TOPdesk's usability and functionality. Your feedback about rich text and picture pasting is noted - we're always aiming to improve. Best, Team TOPdesk JV Johan V. Functioneel beheerder Government Relations Used the software for: 1-2 years ### "Great support" December 12, 2023 4.0 TOPdesk is an user friendy application. Continuously innovative Pros The consultants has a lot of knowlodge. They response quick on the quistions we have. Cons We have no issues with TOPdesk.TOPdesk is a good product Review Source Response from TOPdesk December 14, 2023 Hello Johan, we're really glad to hear that you're pleased with the knowledge and responsiveness of our consultants. It's wonderful to know you're finding TOPdesk a good product. Your comments about the user-friendliness and continuous innovation of TOPdesk are really appreciated. Best, Team TOPdesk VR Verified Reviewer IT-systemadministror Government Administration Used the software for: 6-12 months ### "Not so good experience with the product" July 24, 2023 2.0 Very bad experience from day one when it had to be integrated and subsequent bad experience with the support. Have given up contacting them. Pros That we should not have a server standing with ourselves Cons Don't feel there is any support whatsoever for the product. You have to constantly update your browser or close and open your browser as it times out all the time. It is difficult to set up the system the way you would like it to. Not easy to find your way around the system. Review Source Response from TOPdesk August 22, 2023 Hello, Thank you for sharing your experience. We're truly saddened to hear about the difficulties you've encountered with our product. Your feedback is valuable, and we're working to improve support and system usability. We would like to get in contact to address your concerns and find a solution. Your input will help us enhance our services moving forward. Kind regards, Team TOPdesk NM Natasja M. Functioneel beheerder Government Administration Used the software for: 1-2 years ### "Goed pakket" December 14, 2023 4.0 Pros Goed systeem om je incidenten, meldingen en wijzigen te verwerken Cons Het inrichten van actiereeksen is wel een specifiek iets, dus soms lastig uit zoeken hoe dit werkt Review Source Response from TOPdesk December 18, 2023 Thank you Natasja for sharing your expierience! We really appreciate it. If you can use some help with those action sequences don't hesitate to reach out to us. NB Nick B. Systems Manager Government Administration Used the software for: 1-2 years ### "Service excellence experts - supplier as a business partner" June 14, 2019 5.0 TOPdesk are beyond that of a supplier and more a business partner that many other suppliers could learn a lot from. They provide awesome support backed up by knowledgeable staff / consultants who share your desire for service excellence. Pros Does what is says on the virtual tin - the modules are well designed and fit for purpose and allow for customisation's when rarely needed. The software can grow with your own needs as and when needed making it a great return on investment and is not limited to 'just a insert team name here' system allowing for integrated processes and oversight end-to-end. The expansion into allowing microservices to bolt onto TOPdesk via the marketplace only add more value. Cons Its very minor but being able to save a complex form component - it would be great to save a small number (3 max) of complex built form components that can be re-used on other forms rather than having to rebuild it each time its used. e.g. long drop downs just for speed, consistency and efficiency. Review Source Response from TOPdesk October 19, 2020 Thank you Nick for sharing your thoughts in this review. We really appreciate you experience TOPdesk as your business partner. This goes both ways looking at all the constructive feedback you provide on roadmap topics for instance. Hope to have you with as as a customer and business partner for many years to come! LB Lydie B. Functioneel applicatiebeheerder Non-Profit Organization Management Used the software for: 1-2 years ### "Goed product" December 14, 2023 4.0 Pros De meeste modules zijn makkelijk in te richten Cons Wijzigingsbeheer. Verschillende manieren van afsluiten voor eenvoudige en uitgebreide wijziging Review Source Response from TOPdesk December 18, 2023 Hallo Lydie, Bedankt voor je review! Fijn dat je het inrichten van de meeste modules makkelijk vindt. Je feedback over het wijzigingsbeheer is genoteerd en wordt gewaardeerd. We zijn er altijd om je te helpen en te verbeteren. Groeten, Team TOPdesk Similar Products Featured ## Related categories [ITSM](https://www.capterra.com/itsm-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)[IT Service](https://www.capterra.com/it-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.