# ProspectBoss Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ProspectBoss the right Inside Sales solution for you? Explore 51 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127612/SalesDialers-com/reviews --- ProspectBoss 4.5 (51) [View alternatives](https://www.capterra.com/p/127612/SalesDialers-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 12th, 2025 # Reviews of ProspectBoss Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews RF Robert F CEOFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “We also like that it quadruples the amount of leads we can call through in a day. “ May 9, 2023 KW KATHY W appt setterInsurance, 2 - 10 employeesUsed the software for: More than 2 years. “If you call them up for support, the first thing the do is try to blame it on your internet service. But we have 6 people in different locations having the same problem“ April 4, 2024 WC Will C FounderMarketing and Advertising, 2 - 10 employeesUsed the software for: Less than 6 months. “ProspectBoss makes it very easy to do cold calling campaigns.“ May 10, 2023 CM Chris M Medicare advisor Insurance, Self-employedUsed the software for: More than 2 years. “Sometimes the dialer freezes and I need to refresh the page.“ August 18, 2022 TB Troy B SalesInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “We really like the dialer and recording of calls.“ August 18, 2022 TB Troy B SalesInsurance, 2 - 10 employeesUsed the software for: 6-12 months. “I guess if we had to choose something it would be the call scripts are a bit outdated.“ August 18, 2022 RF Robert F CEOFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “We like the ease of use of this dialer, it's very 'turn-key'. “ May 9, 2023 TG Themistokli G AgentReal Estate, Self-employedUsed the software for: Less than 6 months. “Don't pay for it.“ December 13, 2023 ## Showing most helpful reviews Showing 1-25 of 51 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John A. B. Best in the Biz Real Estate Used the software for: 1-2 years ### "Best dialer in RE " November 14, 2019 5.0 Pros It makes my cold calling struggles a thing of the past! Increases productivity by 60% Cons After sitting down and trying to think of what I like the least I could not think of one thing I don’t like about this software Review Source AW Andrew W. Insurance Broker Insurance Used the software for: 2+ years ### "Getting More Done" November 14, 2019 4.0 SalesDialers is a great 4 line power dialer for the price. I enjoy using the software everyday. Pros It is a great value for what you get, and I had a huge increase in productivity when I switched to Sales Dialers. I also like the layout and how simple it is to upload and manipulate data. Cons It has down time like most internet based dialers, and there is sometimes a delay between a prospect picking up the phone and them hearing my voice. That delay is the thing I like least about the software. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing ProspectBoss It was great value for the price. The other competitors were $20 to $50 more per month. They were also not as transparent with their total cost. Switched from [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/) I Needed a 4 line dialer when they only offer a single line power dialer. I wanted to increase my productivity. Review Source Response from ProspectBoss October 20, 2020 Thanks for taking the time to post a review Andrew... and for the kind words. Regarding the lag time, this is most times a bandwidth problem as we only required 3mbps. Some times our Support Team needs to trouble shoot with an ISP to resolve the problem, but it is a highly solvable problem. We appreciate the feedback. KW KATHY W. appt setter Insurance Used the software for: 2+ years ### "unhappy customer" April 4, 2024 1.0 If you call them up for support, the first thing the do is try to blame it on your internet service. But we have 6 people in different locations having the same problem Pros nothing but the price, and it isn't even worth half of cost Cons the dialer s so slow now, it takes 5 min to turn a page and 5 min to start a campaign. The worst dialer I have ever used. Review Source CH Cole H. Owner Banking Used the software for: 6-12 months ### "Our Ideal Dialer" August 18, 2022 5.0 A smaller dialer and crm company that focuses on customizing the experience and values each client Pros Easy ability to maximize the number of calls made with the multiline dialer Cons No cons I can think of - not many people are familiar with prospect boss Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Switched from [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Needed more hands on help, mulitline dialing, and customization, more full crm Review Source DH David H. Account Executive Financial Services Used the software for: 6-12 months ### "Best dialer out there so far" March 24, 2020 5.0 Pros Super easy to use. Simple access to prospect information, sending an email or a text message. You can run multiple campaigns, record calls and it has time zone restriction as well which makes it easy to stay in compliance. Cons I didn't find any in my initial use. I wish the CRM module offered more fields for important client information but outside of that minor issue....the product is a home run Switched from [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Got tired of having to dial in. It's tedious and it ties up your phone to an extent. Additionally I liked seeing the call being made in action. Which my previous dialer didn't offer. Review Source Response from ProspectBoss October 20, 2020 Thanks for thaking the time to post a review Andrew and the accolades. Just an FYI, you can create custom fields for the leads you upload pertinent to your business or industry. If you know their favorite color, you can literally create a field that reads "favorite color." Thanks again! RF Robert F. CEO Financial Services Used the software for: 6-12 months ### "If you need a dialer, PB is most likely for you!" May 9, 2023 5.0 We have so much lead data, that it would take years for all of our reps to manually dial them. PB allows us to quadruple our efforts! Pros We like the ease of use of this dialer, it's very 'turn-key'. We also like that it quadruples the amount of leads we can call through in a day. Naturally this is a numbers game, so the more contacts you can go through, the more contacts you'll run into. This fits the bill. Cons PB Dialer can be buggy at times. Sometimes it won't let me import a file and won't give me a reason why the import failed; and ultimately results in me having to call-in, forward the file, and have them upload it. And when PB imports it, they have no trouble and claim it worked as is. Some guidance on how to fix a failed data import would be nice. Reason for choosing ProspectBoss Price and number of lines. Review Source HP Heather P. Realtor Real Estate Used the software for: 6-12 months ### "An Effective Tool" November 6, 2019 4.0 Their tech support and customer service are great! Pros SalesDialers provides me with accurate contact information (phone numbers) for homeowners whose homes have Expired on the MLS and others who want to sell their home For Sale By Owner. I don't think I could track down that information as easily anywhere else. And I have been able to sell quite a few of the homes whose owners I have contacted through Sales Dialers. Cons SalesDialers has some limitations that I wish I could change. I receive all contact info for FSBOS and Expired Listings in two counties. That's not really bad. But I wish I could sort them/organize them, by zip code. I also wish that I could see the address as soon as a number starts dialing, so I could mentally prep before the owner answers. But all that you see is the phone number dialing. When someone picks up, you can see the address and property info, but then I'm focused on the conversation with the person, not the info. I spend hours sorting through properties and prepping the Property information before I dial, so that I can speak intelligently about their home - which they are very interested in selling - and not speak in vague generalities. Location/Price/Quality of the properties is far more important to me than simply dialing thousands of owners about whose properties I know nothing. I keep a notebook of owners and their properties because I have not found that salesdialers makes that information easy to access and organize. Review Source Response from ProspectBoss October 20, 2020 Thanks for taking the time to provovide such a length and detailed review of our CRMdialer. You are correct the CRMdialer only previews the name and the number. Once the call answers the other information populates. However, to give you quick access to the property information we also have integration with Zillow and Trulia where at one click of the mouse you can view all the property information while on the phone with the prospect. Regarding the sorting, these leads are pushed directly into the CRMdialer so sorting prior to is not an option, but we'll effort a way to do so after the import. Thank you for the suggestion. CT Christopher T. Independent Agent Insurance Used the software for: 2+ years ### "ProspectBoss is Awesome!" August 27, 2022 5.0 It has been very good thus far. Pros The multi-line dialer is a gamechanger for our agency. Cons The brandedboss system shouid address my only complaints. Reason for choosing ProspectBoss Affordability Review Source Jammer A. F. Desarrolador WEb Used the software for: 6-12 months ### "They have a software that is designed to be used by a robot not a human being" July 11, 2018 3.0 the possibility of having a call center distributed around the world Pros Not everything is bad they bring us a good variety of options while you are delivering a phone call, you can take notes and more, you can also send a text message to the customer, but it will not be easy Cons The xlite software never rings with a incoming call, and we installed it on 5 computers around the world, Review Source Response from ProspectBoss August 10, 2020 Thanks Jammer for the review and we apologize if our solution did not meet your needs. Not sure what your comment regarding our software is designed to be used by a robot and not a human means, but we have thousands of customers in countless industries with a broad spectrum of computer literacy levels using our software. We take great pride in designing our software so anybody can use it. Although you are correct you do not actually hear the phone ring during calling. However, you do see the status on your computer screen i.e. "calling" or "talking" and as soon as the prospect picks up the phone you do hear the first hello. Thank you for the review and we wish you all the best. VR Verified Reviewer Life Insurance Broker Financial Services Used the software for: Less than 6 months ### "Review" August 18, 2022 4.0 Pros The ease of calling many customers in a quick fashion. Cons usability and its kind of hard to upload contacts. Review Source ST Shayan T. CEO Marketing and Advertising Used the software for: 6-12 months ### "Essential for cold calling" August 18, 2022 5.0 Pros It dials 4 people at the same time, super efficient. Cons Sometimes there is a lag between voices being heard. Review Source oL oscar L. owner Marketing and Advertising Used the software for: 1-2 years ### "Need good data at a reasonable price?" November 6, 2019 5.0 We are in the Lead Generation LOB, and salesdailers has really helped us out to get the data needed to run our campaigns, started the business a few years ago and it was a rough start so the pricing on the software really helped. Thanks Saledailers! Pros Ease of use, data is up do to date, great price for what you get! Cons need to add HOME VALUE as an option to get data. Reason for choosing ProspectBoss bieng a new business in the market production costs were critical for startup, the reason i started with salesdialers was because of the cost, always thought that getting a low price meant low quality but it was a surprise to see other similar business owners paying 2 or 3 times more for the SAME data. Review Source CL Connor L. Life Insurance Agent Financial Services Used the software for: Less than 6 months ### "Connor Lucas/Free Month" May 10, 2023 4.0 Pros Very Easy to use, and It helps out with hand dialing alot Cons Gets lagged out sometimes and sometimes cuts out when people speak but rarely Review Source WC Will C. Founder Marketing and Advertising Used the software for: Less than 6 months ### "Prospect Boss Review" May 10, 2023 5.0 Pros ProspectBoss makes it very easy to do cold calling campaigns. Just upload your CSV list and you are able to start calling. You can also get call recording setup very easily and listen back to it for training or to get better at your calls. Cons I don't have anything bad to say about the software to be honest. Review Source MS Mark S. Insurance broker Insurance Used the software for: 6-12 months ### "Love Prospect Boss" August 18, 2022 5.0 Pros It’s a great dialer. You can choose two or three lines at a time. Cons There are so many features, that it’s confusing sometimes. Review Source kH kim H. realtor Real Estate Used the software for: 2+ years ### "Even Though I Have Not Been Prospecting" November 15, 2019 5.0 Pros The Tech guys ALWAYS, ALWAYS, ALWAYS make me feel like I am a top producer. Cause I am. Oaky., Will be, if I work for it!!! lol Cons no cons. If you call tech support they will answer any questions you may have. Review Source AS Abid S. CEO Consumer Services Used the software for: Less than 6 months ### "Very Helpful to enhance your business / Services" August 18, 2022 5.0 I am satisfied Pros Its very easy to use and get your requirements. Cons Criteria should be more clear to get what you want. Review Source BC Bill C. Broker Insurance Used the software for: 2+ years ### "AutoDialer for Insurance Agents" November 6, 2019 5.0 In general, this is an excellent service with quality people. Pros This software could not be easier to use. Add your list of names to be dialed, choose from the variables in the calling menu, connect with their dialing software and the dialing begins. There are categories from which to choose based on the outcome of the call including the ability to set an appointment with the called party. Clean and easy to use. Reliable. Quick response to questions via chat. Cons I've had an ongoing problem that has been unresolved for some time which I suspect may be difficult for tech support, but it is disappointing. Reason for choosing ProspectBoss Based on a recommendation Review Source Response from ProspectBoss October 20, 2020 Thanks Bill for your candid comments and they are always much appreciated. Technology for any company can be a funny thing. And despite being in business for over ten years with a stable solution and having a team of over 15 developers, even we can hit a hurdle every now and again. Though they don't happen that often, 99.9% of the time we can fix any problem and if we per chance we can't it certainly won't be due to lack of effort. Thanks again Bill! KR Kenny R. Owner Real Estate Used the software for: 2+ years ### "Prospect Boss is the best dialer in the available. Highly recommend to any business, for all industr" August 18, 2022 5.0 I have been very pleased with Prospect Boss and their customer support team. Their employee \[SENSITIVE CONTENT\] is a rock star! Pros Prospect Boss has A+ support and their software is very user friendly, and easy to navigate. Cons None. Prospect Boss is absolutely amazing. Review Source lA louie A. call center Marketing and Advertising Used the software for: 6-12 months ### "Marketing" August 4, 2020 1.0 very frustrating and upsetting that all you hear is wrong number on the phone Pros I invested in number and it is not what they say it is I downloaded all the zip codes in the USA I call for roofing companies and set appointments for them for a roof inspection and every zip code I have called in I get average 80% wrong numbers Cons Yes the can add better numbers to there product Review Source Response from ProspectBoss September 16, 2020 Thanks for taking the time to write a review. A few things please... You didn't receive all wrong numbers or the inaccuracy percentage you claim. Upon releasing this product, we tried several providers with less than desirable results then several years ago we found a provider we're very pleased with and it's been quite a while since receiving a complaint. You neglected to mention: We update our lists quarterly. The product is unlimited searches and downloads no contract. You only fulfill the monthly or annual term you choose, can cancel any time via email and won't be billed again. You agreed to our terms and conditions, including refund and cancellation, prior to purchasing where we also provided your next billing date for reference. And we provided you a significant partial refund and large credit to future services. We do apologize if you feel displeased and we do go over and beyond to take care of our customers. Thank you and all the best to you and yours. LW Leslie W. Operation Manager Marketing and Advertising Used the software for: 2+ years ### "Cost Effective" November 4, 2020 3.0 We wouldn't be staying with you guys for almost 3 years if weren't happy of your service and tool. You customer support is excellent and i am very happy with my experience with you. Keep it up! Pros What i like about Prospect Boss is it's easy to understand and user friendly. Cons I just hope you improve the functionality of every features, and hope its going to be more flexible in terms of managing and monitoring a team. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Reason for choosing ProspectBoss Affordable Switched from [Mojo](https://www.capterra.com/p/207288/Mojo/) Expensive Review Source AE Amanda E. Broker Real Estate Used the software for: 1-2 years ### "Access to accurate info at your finger tips" November 14, 2019 5.0 SalesDialers.com provides quality data for the price. Pros We get daily alerts of FSBO and expired listings daily as well as alerts that a property may have gone back on the market. We use this info to target our marketing campaigns to increase our overall listings. Cons The auto dialer is a bit cumbersome to use, and if the internet connection is not very good, the calls get dropped or interrupted. Switched from [Espresso Agent](https://www.capterra.com/p/193139/Espresso-Agent/) Price increase at Espresso Agent. Review Source Response from ProspectBoss October 20, 2020 Hi Amanda and thank you for the review and astute observations. You are correct about the Internet speed as we do require some i.e. 3mbps. Cumbersome would be a good as some times new things require a learning curve and whart you find easy I might find hard. This is why we provide all the ongoing training and support out customers need via phone, live chat, live training, videos and other options. Many thanks! RF Rodney F. Ceo Consumer Services Used the software for: 2+ years ### "Great service " May 1, 2023 5.0 Very happy Pros Always updated user friendly, not hard to get around Cons Easy to work with and navigate and understand Review Source SL Scott L. Insurance Broker Insurance Used the software for: 2+ years ### "Great product and prompt customer service" August 18, 2022 5.0 I am an insurance broker and use this daily to call on leads all over the country. I have had no issues with it and have 3 telemarketers working for me that call on this system 5 days a week. The customer service is also very responsive and quick to fix any issues. I have barely experienced any issues. Pros It has been very easy to use for several years. The software is user friendly and very rarely have I experienced any issues of any kind that were not resolved within minutes. Cons No problems what so ever with the software. Review Source JS John S. Senior Level Health Agent Insurance Used the software for: 2+ years ### "Great but has room for improvement" August 18, 2022 4.0 Overall very Good. Customer service is excellent and the new platform works well. Pros The functionality is great and user-friendly. Cons It doesn't allow me to look up leads based on location city state, It's in the software but it doesn't work Review Source Similar Products Featured ## Related categories [Inside Sales](https://www.capterra.com/inside-sales-software/)