FaciliWorks CMMS Software

4 / 5 17 reviews

Who Uses This Software?

Small to large manufacturing companies across most industries. Available in Onsite Server, Hosted, Mobile and Desktop versions.


Average Ratings

17 Reviews
  • 4 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • FaciliWorks
  • www.cybermetrics.com
  • Founded 1988
  • United States

About FaciliWorks CMMS Software

Over 12,000 facilities worldwide choose our software solutions to maximize productivity and asset uptime, optimize inventory, minimize costs and assure standards compliance. FaciliWorks CMMS maintenance management software helps you track, analyze and report on everything from assets and PM schedules to work orders, service requests, procedures, staff and purchasing at a single location or across multiple facilities around the globe. Master your facility's maintenance with FaciliWorks CMMS.


FaciliWorks CMMS Software Features

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Asset Management
  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Maintenance Tracking
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Schools
  • Space Planning
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

FaciliWorks CMMS Software Reviews Recently Reviewed!

Great Customer Service, always helpful when I call with questions, extremely adaptable software.

Aug 21, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Different user levels can be setup depending on who you want access to parts of the software. The dashboard and automatic KPI calculations are good visuals.

Cons: Could be more intuitive, made my own quick reference guide for our employees internally which helped a ton.

Overall: PMs, KPI's for IATF16949, Spare Part tracking

Vendor Response

by FaciliWorks on August 21, 2017

Thank you for sharing your review of FaciliWorks CMMS, Stewart. We greatly appreciate your input.

I have been using Faciliworks for over 10 years and have found it to be useful for our applications

Aug 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to navigate thru the menus and locate info in many different ways. Anytime i have ever needed help customer support has been very helpful and were able to solve any issue we had.

Cons: Log in takes a while sometimes and printing out batch work orders can take a bit of time freezing up computer. Must check compatibility with other programs on your PC.

Overall: Tracking of maintenance is excellent and provides easy access for auditing.

Vendor Response

by FaciliWorks on August 18, 2017

Thank you for posting your review of FaciliWorks, Thomas. We greatly value your feedback. Please contact our technical support team regarding the issue you're having with printing out batch work orders. 1-800-776-3090

Disappointed with the program.

Aug 15, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: The wide range of format for the business. The ability to speak to someone in English when you need support.

Cons: The program is very unstable most of the time. You are able to sign PM's without them being complete. Unable to get the inventory portion issues corrected by the support system in a timely manner. The log in feature does not put the curser in your name box. We had a Rep. come out for some hands on training when we first started using the program. He saw a lot of issues that we were having with the program and had no answers or solutions for us. We were told that he would report them and have someone get back to us. This never happened. We have had a pop-up that cannot be removed in the inventory portion for almost two months now. This issue has not been resolved in a timely manner. The log out tab was removed in the last update and you were to log out just by clicking on the red X at the top of the page. This only works about 15% of the time. And it shows you as being logged in twice if you re-sign into the program.

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for your FaciliWorks review, Clifford. We truly value your input. Please reply to this response so that I can get your concerns over to our Support manager and your cases escalated. Thank you.

It is a functional software with a lot necessary modules

Aug 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The service request module and the spare parts, but the most functionally for our factory is the preventive maintenance module, with the all sub modules as labor, downtime, parameters, parts register and procedures, in conclusion our factory is very functional software.

Cons: The E-mail configuration that option does not functionally for us because the filters is necessary improve with more specifications.

Overall: Some benefits but not all that i wish, but the most important is complete to generate electronic PM's into system with electronic signature.

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for your feedback Aaron. We appreciate you taking the time to share your product experience with us.

system runs slow. some functions are not available.

Aug 15, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: good data tracker for all the sites
Build to your liking (but we haven't got that far yet) the demo site was nice
PM scheduler is convenient
Tech support is nice to work with

Cons: Runs slow
some functions are not alike
want more specific short cuts
clicking on functions are delayed
Tech support, need help with building to our liking

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for taking the time to share your experiences. Please consider contacting us for assistance; our Services team can assist you with building the system to your needs.

The only CMMS I've used. Works for our company.

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It took me about 6 months to get all the information in the system in order to start creating work orders and PMs. Once everything is set up in the system, you can access everything you need from the dashboard. The users don't have to know much about the software in order to enter SRs or close out PMs and WOs.

Cons: Very slow to load, even with the web-based software. Some of the reports do absolutely nothing and the ones that are useful are tedious to run.

Overall: This is the first CMMS software our small company has used. We are now tracking aprx 320 assets.

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for your feedback Rachel. We appreciate you taking the time to share your experience with our product. Please let me know if you would like me to arrange contact from our support team regarding your issues with the report performance.

More than 10 yeras using the software my experience is good im satisfied with the software

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: report customization, FDA fullfillment, FDA validation Kit, the FDA validation kit is very useful for software validation

Cons: not friendly with Picturial procedures we trying to use pictorial procedures and the software does not friendly with this

Overall: By the nature of our manufacturing business mainly the FDA validation fulfillment, costumization reports.

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for your FaciliWorks review, Fernando. We truly value your input. Your feedback will help us to make improvements in future versions.

overall handles what our requirements are.

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Simple, easy way to view and see where the PMs and the WOs are within the defined flow. The system helps us to evaluate work still open.

Cons: There are some times that the process to update PMs is labor intensive. For example, if there are 100 open PMs and I am closing the 35th one, it goes back to the beginning instead of going to the next or prior one in the list.

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for your FaciliWorks review, Donna. We truly value your input. We are working to make some of those processes you mentioned simpler and more intuitive in our next version (currently under development). Your feedback is invaluable in helping us improve our products.

Faciliworks has helped me keep track of the task I need to keep the shop running.

Aug 03, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the software is very adaptible. It was easy to set up. I could easily add or subtract information and scheduling PMs was easy. Work orders help keep track of exspenses and record date and

Cons: It would be helpful if there was some videos of the best way to start entering information into the program. It would be nice to have some reports to see an overall look at how well the maintenance program is working. For some reason the month of september does not keep record of cost.

Overall: A more professional way to show how the maintenace is keeping up with PMs and Projects.

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for your FaciliWorks review, Keith. We truly value your input. Please let me know something about your experience with our support team. We have made some changes recently and would like to insure our efforts are providing the best level of support for you moving forward. Your product feedback is invaluable to our efforts and will help us make improvements to our upcoming versions.

This software help us a lot with PM , We pass audit of Coca Cola and ISO 9001

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The schedule of machine , Task, and Att. on the P.M. The report that we can print,
Buget that can can control

Cons: None I do not have the software work great for Us . Only think is that I can not get an good report for account.

Overall: Lower my cost of maintenance

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for your FaciliWorks review, Giovanni. We truly value your input and we are glad to hear of your success with our product

Satisfying, ease of use, and great inventory compiler.

Aug 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Ability to write PO'S and tracking of those PO'S through every step of the process. Inventory control is reliable and the reports generated are a great help at the end of the year.

Cons: After six years of usage and several calls to customer support, I still do not have the ability to use the tax block on my PO form, and if I attempt to, the entire PO becomes locked and I have to discard it and start a new one. I cannot batch print work orders, but have to open and print each one individually...I inquired about that one too. I have to change the billing address on my PO'S each time I write one-(the street address and PO Box cannot both be saved). When I go to the PO listing page the dates are never posted with the PO#. When I begin to write a PO and I am ready to go to the line items tab, I don't have to be told by a little box, to go to the line items tab and list my items...an ill contrived, time consuming step in the program which needs to be removed.

Overall: I have already expressed those feelings in the survey I just submitted.

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for your FaciliWorks review, Richard. We value your feedback, it is critical to insuring future versions will meet the needs of our clients. I have created a case for you in our development system; this will insure the development team is made aware of those specific issues and allow us to address them in future builds.

My experience with Faciliworks has been fantastic! Great program!

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of creating work orders, keeping accurate records of equipment, keeping track of tools and supplies, scheduling repairs and service.

Cons: Speed of desktop version, complexity of installation, time it takes to get everyone trained, support hours.

Overall: It allows us to meet our corporate standards.

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for your FaciliWorks review, David. We truly value your input. Please call us at any time regarding the speed of the desktop version and any issues you're having with installation. Our support team can help you with both of those. 1-800-776-3090

Excellent product that simplifies my property management and maintenance

Aug 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is a comprehensive software that we love and is now tracking all of our property assets so that regular maintenance is tracked, and troubles are addressed in a proactive manner rather than reactive. Over the long term ownership, this path has and will continue to save us in operating costs. It also helps us to proactively identify problems before they cause an outage.

The process is intuitive and operates very well. The interface is clear and understandable.

Cons: The mobile app is a little complicated especially to explain to field workers. The user interface could be easier to understand by adding simple icons instead of drop downs.

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for posting your review of FaciliWorks CMMS software, Chris. We greatly value your feedback. I will be sure to pass along your comments about the mobile interface to our development team.

Fantastic! Easy to use and create the PM's and work orders we need here.

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use.

Creates PM's and work orders which can be printed out daily and all at one time.

Has an inventory to log in parts and choose locations.

Ability to add employees and select who will do what task for PM or work order.

The program is excellent in PMs and work orders to track and keep records in the program or even from the printed copies.

Cons: I wish there was an easier way to better track inventory. That's about it. The way we have it setup makes it 100% useful for all PM or WO issues but not so much for inventory needs.

Overall: PM's and WO's needed for co-workers. Records and ability to go back and see what was done during that PM or WO.

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for your feedback, Jonathan! Please give us a call any time regarding your inventory tracking needs. I'm sure we can help you find a solution for that. 1-800-776-3090

good experience

Aug 03, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the easy access from my computer and the new way to manage all the assets in the program its more easier then the previous version (8)

Cons: first I will prefer different colors then make it more easier to manage accounts( passwords and privileges ) being the administrator

Overall: now I have more time for doing my duties

Vendor Response

by FaciliWorks on August 15, 2017

Thank you very much for posting your review of FaciliWorks CMMS software, David. You absolutely can change the colors of the user interface - see Global Settings and/or Personal Settings and locate the Color Theme section. If you need help with passwords and privileges, please call us at 1-800-776-3090

Software is fine but your service is worse .

Jun 21, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I always eager to learn more on it by my self. but i need help from the expert creator of Faciliworks.

Cons: Even the trainor cannot answer my queries

Overall: I always call for the support service asking for some modification or help for the setting, he said i need to purchase it, if i need an extra service call the sales for modification, the IT always said i need to contact our company IT, always suggest to pay more or purchase this or that, or request for training (pay again)

Recommendations to other buyers: IT support should always available and able to help for all the queries specially only for the setting or report, data. I justa ask if i can print the report of Work Order and Preventive Maint the format should be maximizing the letter paper, have you tried to print the report from the WO that you dont need to REPORT Module to make it more presentable appearance.

Vendor Response

by FaciliWorks on June 28, 2016

Thank you for your feedback on FaciliWorks, Marilyn. Your comments help us identify areas in which we can improve our software and the user experience. Because FaciliWorks is highly customizable and configurable, we always recommend our onsite training services to make sure your get the best results out of the software and to ensure that it meets the specific needs of your company. Please contact us at any time or visit our website to get more information on the professional services we offer. We're confident that our services will resolve your issues. Thank you. CyberMetrics Corporation/ FaciliWorks CMMS/ info@cybermetrics.com/ 1-800-776-3090

Been using since 2011 across 3 sites

Apr 28, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: pro -
Faciliworks with asset grouping allow us to manage all 3 sites as a whole, or day to day individually. The new mobile is extremely helpful for creating work orders on the fly and updating meters. Support is outstanding.

con-
not to big of a deal, but you must pay for support

Vendor Response

by FaciliWorks on August 15, 2017

Thank you for your FaciliWorks review, Steve. We value your feedback and we will use it to improve our product (and our processes).