# Bizagi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bizagi the right Business Process Management solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127621/BPM-Suite/reviews --- Bizagi 4.4 (142) [View alternatives](https://www.capterra.com/p/127621/BPM-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 14th, 2026 # Reviews of Bizagi Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Paul P Compliance InternTelecommunications, 501 - 1,000 employeesUsed the software for: 6-12 months. “It has a lot of tools that helps you to draw a process flow that people will understand and follow.“ July 7, 2023 PL Patrick L Testmanager and ProjectmanagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Support or Contact page is not working.“ November 30, 2023 Paul P Compliance InternTelecommunications, 501 - 1,000 employeesUsed the software for: 6-12 months. “I have learnt quite a lot from bizagi and how a standard process in an organization is very important to be able to measure work force of the company.“ July 7, 2023 Sushanth M Solutions ArchitectComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “The software is clumsy to use, the customization options are limited and the support provided by the vendor is not upto the mark.“ November 15, 2022 Marianela F Water Treatment ConsultantChemicals, 51 - 200 employeesUsed the software for: More than 2 years. “Bizagi is excellent for modeling, deploying and managing automated workflows in any organization, on the other hand, its interface is quite intuitive and makes it easy for users to easily visualize the processes they are working on and quickly identify their pending tasks, which they are behind and in general it makes their work enormously easier.“ March 12, 2023 Av Anthony v Business Architect/TrainerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Communication with Bizagi support is a struggle.“ October 13, 2021 Marianela F Water Treatment ConsultantChemicals, 51 - 200 employeesUsed the software for: More than 2 years. “Bizagi Studio is very efficient when it comes to customizing the user interface according to the needs and facilitating the adoption of the application in all departments.“ March 12, 2023 Av Anthony v Business Architect/TrainerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The Bizagi Modeler Desktop is easy to use, but not reliable.“ October 13, 2021 ## Showing most helpful reviews Showing 1-25 of 142 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marlyn G. Consultor Funcional Used the software for: 2+ years ### "I have worked for about 5 years with Bizaggi and I think it is a very useful and easy to use tool" May 8, 2018 5.0 Document more quickly the processes of companies and / or projects of BPM being these of excellent quality Pros What I like most easily and practically with which allows to make the diagrams and process modeling. The design with which it shows the flow charts in addition to making it noticeable when the call to another process is made within the large flow. Cons I do not like that at the moment of exporting to a microsoft word document the order and form of how the content described in the activities is difficult to compress for the reader. Review Source Margiorie M. Consultor Used the software for: 1-2 years ### "My experience with Bizagi was very good, the flows that were needed very quickly were created" May 9, 2018 5.0 Pros It is an easy to use BPM tool, you can create a flow while explaining the process, for the end user it is easy to use, the deployment in production is simple, the components to create the human task and the automatic tasks is very simple, the rule engine to make decisions in the flow is simple to configure, the screens can be designed. The documentation of the process can be generated from the same Bizagi. Cons I did not find the process of migration friendly because of the change of versions, practically they had to make new flows, suddenly you need manuals to guide how to make changes to versions. Review Source aO anton O. consultant Insurance Used the software for: 2+ years ### "Potentially good product ruined by support" June 18, 2019 1.0 Used to model large complex operational processes and it worked really well but then at a certain upgrade point the performance of the software just went out the window rendering it almost completely useless. From that point onwards any experience with the software was painful at best. Even resorting to facebook and linked in yielded no results. Just one question - HOW DO YOU EXPECT TO CONVERT FREE USERS TO PAID SUBSCRIPTION OR EVEN RETAIN EXISTING ONES? Pros At the moment - NOTHING Months ago - it was easy to use even with some weird glitches such as the random automatic routing of connectors. Cons The fact that there is no, zero, NADA support. I used to have a paid subscription but I did not renew it because of the support. Post on the community forum are left unmoderated for weeks on end and if it is a difficult issue they are just declined. When there is a response it is just garbage that adds no value at all. Apparently, it is VERY difficult to moderate such a community and paid subscriptions get preference. I get the same support than when I had a paid subscription. Will never recommend this software to anybody.Very bad performance and weird random automatic routing of connectors! Review Source Mateus K. Intern Research Used the software for: 1-2 years ### "The best software for your BPMN needs" July 10, 2022 5.0 Pros Creating BPMN diagrams with Bizagi is not only easy, it's a joy. You can customize them a lot and create beautiful and easy-to-understand diagrams Cons My only issue with Bizagi is more of a pet peeve, which is the placement of arrows whenever you ask two boxes to be linked. If you want things neat and tidy, you will spend a bit of time moving arrows so they end up where they actually should Review Source Luís P. Health and Safety at Work Officer Used the software for: 6-12 months ### "Bizagi is an extremely easy to use software that provide you with all the necessary tools." August 1, 2018 4.0 I was able to be through with my shores quite swiftly right from the first utilziation. The software allowed me to produce quality work on a short time frame, giving me all the tools for easy BPM creation. Pros The easy to use interface is very intuitive and user friendly. It is clean and things just make sense, allowing you to easily connect the dots and make use of the potential of the software. Plus, it allows you to easily save your work to a multiplicity of formats. Cons If you run it on a computer with old hardware, you might experience some lag. Utilization might get a little "bumpy", but you'll still be able to use it and get your job done. Review Source ELIANA J. Directora Administrativa y Financiera Used the software for: 6-12 months ### "Easy to learn and use" March 12, 2018 5.0 Pros the interfase and its ease of use. The options to classify each process as a subprocess and to add actions just besides of the box I'm working on Review Source Sorelis S. Jefe de Gestión Humana Used the software for: 6-12 months ### "I learned to work with the Bizagi modeler, to diagram some human resources processes" July 6, 2018 4.0 I think it is a very useful tool for diagramming business processes Pros From what I learned from bizagi modeler, it seems to me that it is easy to use and has a friendly interface for the end user Cons It consumes many resources of the computer, when the process that you model is big, that is to say it has several actors (roles), it is complicated to be moving around the diagram Review Source FC T. Product Manager: Supply Chain Retail Used the software for: 2+ years ### "Great product, just needs MacOS support" October 6, 2018 5.0 Pros Really easy and intuitive to use software. My favorite feature is the export to Word feature that allows you to make SOPs out of flow diagrams. Cons Would have been absolutely fantastic if this program had a Mac version or failing that at least a web version that could be used to at least share models in a view only basis. Review Source Rafael C. Researcher Higher Education Used the software for: 1-2 years ### "Bizagi - a simple and efficient BPM tool" October 9, 2019 4.0 Bizagi helps me and my company to model all main process of our business. This is extremely relevant to identify weakness and improvements to our business. Pros Bizagi is an excellent Business Process Management tool. All the resources you need to model your business process are there. You can create simple and complex fluxograms for any process of your company. Cons The interface could be better. I think the interface is a little bit old. Review Source Mohammad Sadegh P. Research assistant Education Management Used the software for: Less than 6 months ### "Great and expensive " February 15, 2020 4.0 Pros It's easy to use, beautiful and good for beginners Cons It's expensive so pared to other modeler and platforms Review Source MP Morgan P. CTO Health, Wellness and Fitness Used the software for: 2+ years ### "Fast, Easy, Powerful and Fun. This platform isn't an add on - It's the foundation of your future." June 13, 2017 5.0 Complete digital transformation of our company. Fundamental technology for our healthcare business. Pros Technical Vision. From the CEO on down, Bizagi is driven by a strong technical vision and culture. This company is a front runner, determined to set the bar for others. Great abstraction of business and technical layers. Process modeling allows you to focus on just the business requirements without getting bogged down in technical design like other platforms. Easy to learn, true low code / no code platform. The power is there if you need it, but you can also bang out a working mock up during a business meeting and get immediate feedback. Designed for integration with the outside world. In this proprietary space, Bizagi's platform is refreshingly easy to integrate with web services, external databases and apps. Their adherence to BPM standards and an open database ensures your investment. Excellent support. We run multiple 24X7 inpatient medical facilities and can't afford to be down ever. Their support team is highly responsive and solves problems fast. Cons Immature partner ecosystem. Since they're newer to the US market, this should be a focus for their future. Developing a rich network of add on partner apps such as digital signature, messaging and IAAS platforms will benefit customers and solidify their position as the gold standard. Review Source Response from Bizagi June 13, 2017 Thank you Morgan, it's been a real pleasure for our team to see and hear about the work that Mentis Neuro Health is doing to transform its healthcare services for the digital age. The innovative work underway has already been recognized by the industry as Mentis Neuro Health won 'Best Achievement in Digital Transformation' at the Business Transformation and Operational Excellence Awards, 2017. VK Valentin K. Senior Analyst Financial Services Used the software for: 2+ years ### "Bizagi, an excellent Business Process Management tool!" January 21, 2021 5.0 It is a product that is easy to use and easy to work with. It made positive contributions to our process automation. He saved us time and money by using his bots to speed up mundane tasks. My experience with Bizagi is excellent, it is really the most important part of my work that I enjoy very much. Pros Working with Bizagi is easy. Thanks to Bizagi, we can maintain the workflow and digitize data. It is a very important product for us that improves our workflow. I like Bizagi removing the manual work burden. It is annoying for financial institutions to have a manual work load, especially to manage and move data between systems. But ; RPA bots, combined with deeper process regulation taken from a system like Bizagi, provide a great a nd fast solution to reduce this mundane work and free up employees to complete higher-value tasks. We use RPA robats to speed up mundane tasks and this saves us time and money by doing the work of more than 40 full-time employees. Today, 50% of the commercial lending platforms are managed by RPA bots, from the participation of the customers to the provision and closure of the loan, thus greatly humping our business and relieving us. Bigazi means great comfort. I am very pleased to use Bigazi as it is a profitable platform. Cons I haven't had a bad experience with Bizagi. Frankly, I am very happy to use this product .. Review Source NB Narendran B. Associate Consultant Information Technology and Services Used the software for: 2+ years ### "Bizagi Review" March 6, 2023 5.0 Pros Whenever its time to create flows of any usecase Bizagi is the first option I choose because of the drag and drop functionality and ease of use. The extendable swimlanes and auto fit to the grid line makes the flow neat and presentable. Also the feature of import/export to other formats makes its compatible to fit in other softwares. Cons As far now when I use Bizagi never felt there is any limitation. Will update if I find something in future. Review Source DG Dave G. Development Manager Financial Services Used the software for: 2+ years ### "Solid Process Automation platform" April 21, 2021 4.0 Overall positive experience. Account executives are usually helpful but its often important to be your own advocate and escalate issues if you don't get traction with Support Team. It's helpful to make connections with the Product team as they are the most knowledgeable on the application. Pros Software is fairly intuitive and easy to learn. Able to get most of my team up and running on developing workflows quickly. Cons Company lacks maturity on sharing information around known issues/defects. Alternatives considered [Pega Platform](https://www.capterra.com/p/151476/Pega-7-Platform/)[Appian](https://www.capterra.com/p/149795/Appian/) Review Source PL Patrick L. Testmanager and Projectmanager Information Technology and Services Used the software for: 2+ years ### "Please, I need urgent support! All my diagrams disappeared from the cloud" November 30, 2023 4.0 Please, I need urgent support. All my diagrams disappeared from the cloud. Pros Easy to use. Nice visualization. Overall features nice. Cons Support / Contact possibilities. Support or Contact page is not working. Sometimes Modeler is flaky. Sometimes Modeler includes elements in exported pictures or other file types, e.g. PDF which are not part of a specific diagram or flow. Seems like some of the elements stay in cache after deletion and still appear in exports and saved files. Please, have a look into this. Because the wrongly shown elements can not be removed afterwards. Review Source MH Marco H. Senior Consultant Information Technology and Services Used the software for: 2+ years ### "Great process modelling editor" February 9, 2021 4.0 Bizagi Modeller is our favorite tool and a clear recommendation - especially for beginners in BPM. Pros Great value for a reasonalble price \* Easy to use process modeling solution \* Quick results, good over all user experience, especially the dynamic pie-menu with all avaible options that opens when the user selects an object is great \* Allows the integration of own symbols / artifacts \* Integration of simple simulation tools allows first steps into process simulation \* Publication of multiple process modells as HTML-publication for easy deliver / distribution Cons \* Although the program still allows to save process modells on the local file system, the software constantly tries to force to user to use the cloud storage. \* Editing big process models can cause delays in response \* Process simulation tools are limited Review Source SD Sanjuana D. Analista de Procesos Computer Software Used the software for: 1-2 years ### "It's a great tool!" March 5, 2018 4.0 A way to innovate a company and do right things without invest a lot of money. Pros It's intuitive. The way to make expressions is easy and is very well documented. The customer service is extremely helpful. Cons It's complicated when the process is big or is changing. Sometimes, the forms are corrupted and when you copy to other form, never saved. I think, the templates are inefficient and the bugs are constants. Review Source Response from Bizagi March 12, 2018 Thank you for your glowing review! You mentioned a few bugs, so I just thought I would encourage you to make sure that you are using the latest version of the desktop client. Hope that helps! VR Verified Reviewer Operations Planning and Efficiency - Vice Manager Consumer Goods Used the software for: Less than 6 months ### "Professional Quality for Great Value" January 9, 2019 5.0 Bizagi helped me a lot in my short professional career. I first used it in College when a professor exposed us to it in a group work environment. After a couple years without using the software, I came across a problem that needed the help of process modeling. An epiphany got me to conclude Bizagi was to way to go. Simple, fast, and most of all, of great quality. And what a decision it was... The process was mapped out, the problem identified and soon corrected. Pros You can expect Bizagi to be everything you hope for when looking for the right software to help process modeling. With very visual help, you don't need to be a professional to use it. The notation is easy to understand and it exports its output to lots of formats. Very good overall. Cons For some reason, I had a bit of trouble installing the software the second time. However, I'm sure it was just a coincidence. I have never heard of people having any trouble with it. Review Source Mauricio E. Enterprise Architect Banking Used the software for: 1-2 years ### "Excellent tool for BPMN 2.0 modeling, user friendly and useful for the processes analysis." August 21, 2017 5.0 Pros I like the validate and simulation functions, very useful to perform the process analysis. It provides helpful data to make smart decisions. Cons The start up process of the tool is slow, and it doesn´t remember my login info, so I have to input the data every time. Review Source FV Fernando V. BMPs Development leader Banking Used the software for: 2+ years ### "Great Product !!!" June 6, 2017 5.0 Productivity, stability, segurity, better decisions, less time and processes improvement. Pros The facility to build and run business processes allows you to do real BPM for your company, employees and partners. Cons It would be nice to have others ways to do deployments align with Devops practices and agile methods. Review Source MN MARIANA N. Analista de monitoração de chamados Telecommunications Used the software for: 6-12 months ### " clean feature software" January 6, 2020 5.0 It is a fully based BPMN notation tool capable of providing simplicity when modeling processes. It is clean-featured software, intuitive tools, and explanatory subtitles that help even those who have never used it, giving inexperienced users the ability to model processes as soon as they have contact with the tool. Pros Fully based on BPMN notation, it's free and I can work in the cloud. Cons Little free storage space, because the version I use needs more space. Review Source CB Camila B. Director of Technology Department Information Technology and Services Used the software for: 1-2 years ### "Bizagi is a platform to plan and organized business process workflow" July 22, 2019 4.0 Mainly used for creating, planning and evaluate internal business workflows. Pros Bizagi is designed with specific tools to allow the user to map the entire work flow of a process. The operation is simple and the software presents tips to help the user. It has a fast response and allows the user to export the work map to different document formats. Cons When applied to really big workflows can dashboard can get polluted and to navigate through it starts to be difficult. Bizagi also have preset standard of how each object should be applied and sometimes the user cannot have the flexibility to use them as they wish. Review Source SW Samuel W. Senior Technical Consultant Program Development Used the software for: 2+ years ### "Bizagi is great!" October 17, 2018 5.0 As a consultant I solve many problems with Bizagi over many different industries. I haven't found one that it can't solve yet. Pros It's incredibly flexible and easy to use. Makes integrations a cinch! Cons The UI could use some more adjustability for user experiences. Review Source MR Matthew R. project manager Hospital & Health Care Used the software for: 2+ years ### "Bizagi Calalyst!!" October 17, 2018 5.0 GREAT Pros great visibility where cases are within the process. easily configurable. Cons no global search. not able to customize individual inboxes. out of the box reporting could be improved. Review Source VR Verified Reviewer Business Development Information Technology and Services Used the software for: 6-12 months ### "Great for Business Process Management" September 28, 2019 4.0 Although it took me a while to use it, now it helps me a lot and saves much of my time Pros This tool is great to draw the business processes within a company, it has all the required elements. Cons it is not very user-friendly, I had to see lots of tutorials to understand how to work with it smoothly. Review Source Similar Products Featured