--- title: "Bizagi Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bizagi the right Business Process Management solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/127621/BPM-Suite/reviews/" page_type: "reviews" language: "en" --- Bizagi 4.4 (142) [View alternatives](https://www.capterra.com/p/127621/BPM-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Bizagi Ease of use 4.4 Customer Service 4.1 ## Pros and Cons in Reviews Marianela F Water Treatment ConsultantChemicals, 51 - 200 employeesUsed the software for: More than 2 years. “Bizagi is excellent for modeling, deploying and managing automated workflows in any organization, on the other hand, its interface is quite intuitive and makes it easy for users to easily visualize the processes they are working on and quickly identify their pending tasks, which they are behind and in general it makes their work enormously easier.“ March 12, 2023 PL Patrick L Testmanager and ProjectmanagerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Support or Contact page is not working.“ November 30, 2023 Marianela F Water Treatment ConsultantChemicals, 51 - 200 employeesUsed the software for: More than 2 years. “Bizagi Studio is very efficient when it comes to customizing the user interface according to the needs and facilitating the adoption of the application in all departments.“ March 12, 2023 Sushanth M Solutions ArchitectComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “The software is clumsy to use, the customization options are limited and the support provided by the vendor is not upto the mark.“ November 15, 2022 YM Yomaira M QA TESTERInformation Technology and Services, Self-employedUsed the software for: More than 2 years. “Bizagi has help to improve, the approval flows, of the company, wich helps to optimize and make efficient the processes.“ August 11, 2022 Av Anthony v Business Architect/TrainerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “Communication with Bizagi support is a struggle.“ October 13, 2021 Paul P Compliance InternTelecommunications, 501 - 1,000 employeesUsed the software for: 6-12 months. “It has a lot of tools that helps you to draw a process flow that people will understand and follow.“ July 7, 2023 Av Anthony v Business Architect/TrainerInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “The Bizagi Modeler Desktop is easy to use, but not reliable.“ October 13, 2021 ## Showing most helpful reviews Showing 1-25 of 142 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Margiorie M. Consultor Used the software for: 1-2 years ### "My experience with Bizagi was very good, the flows that were needed very quickly were created" May 9, 2018 5.0 Pros It is an easy to use BPM tool, you can create a flow while explaining the process, for the end user it is easy to use, the deployment in production is simple, the components to create the human task and the automatic tasks is very simple, the rule engine to make decisions in the flow is simple to configure, the screens can be designed. The documentation of the process can be generated from the same Bizagi. Cons I did not find the process of migration friendly because of the change of versions, practically they had to make new flows, suddenly you need manuals to guide how to make changes to versions. Review Source VR Verified Reviewer Compliance Intern Telecommunications Used the software for: 6-12 months ### "Bizagi Modeler my Process problem Solver" July 7, 2023 5.0 I have learnt quite a lot from bizagi and how a standard process in an organization is very important to be able to measure work force of the company. Pros How easy it is to ready and follow. It has a lot of tools that helps you to draw a process flow that people will understand and follow. Cons The software can often freeze when you open text box in the application. Reason for choosing Bizagi I don't have any other applicatiosn I use. Review Source aO anton O. consultant Insurance Used the software for: 2+ years ### "Potentially good product ruined by support" June 18, 2019 1.0 Used to model large complex operational processes and it worked really well but then at a certain upgrade point the performance of the software just went out the window rendering it almost completely useless. From that point onwards any experience with the software was painful at best. Even resorting to facebook and linked in yielded no results. Just one question - HOW DO YOU EXPECT TO CONVERT FREE USERS TO PAID SUBSCRIPTION OR EVEN RETAIN EXISTING ONES? Pros At the moment - NOTHING Months ago - it was easy to use even with some weird glitches such as the random automatic routing of connectors. Cons The fact that there is no, zero, NADA support. I used to have a paid subscription but I did not renew it because of the support. Post on the community forum are left unmoderated for weeks on end and if it is a difficult issue they are just declined. When there is a response it is just garbage that adds no value at all. Apparently, it is VERY difficult to moderate such a community and paid subscriptions get preference. I get the same support than when I had a paid subscription. Will never recommend this software to anybody.Very bad performance and weird random automatic routing of connectors! Review Source VR Verified Reviewer Président - Associé Principal Used the software for: 2+ years ### "Very agile business transformation tool. Transform your business process into applications on any d" July 13, 2018 4.0 Rapid process automation deployment Pros Forces a structured documentation of the processes / data and controls execution of yout operation. Business monitoring in real time. Cons Let me think about it... Simple business rules are easy to implement even for business users but for complex business rules the scripting tool (editor and debugger) is complicated to use and needs improvements. Review Source MM Matt M. Global BPM Facilitator Consumer Goods Used the software for: 2+ years ### "Bizagi a rising star " August 14, 2020 5.0 Working with Bizagi is easy, support is amazing (we only left because of missing SaaS functionality, but reevaluation now) you must have this solution / vendor an our radar and check them out if you are in the BPM space Pros Easy to use Modeler and SharePoint integration is free Extreme powerful Workflow engine Data Integration Support (best support I personally had in the software area - honest and relay able) constant improvement of software Customer have a say on road map They underproduction and over deliver (and are honest) Cons missing Dictionary function @ the time we moved away - no SaaS (but reevaluating @ the moment as they have a good cloud offering now) Modeler a desktop solution Portal function not there -> but they have it now Review Source VR Verified Reviewer Solutions Architect | BPM/SOA/EAI Used the software for: 1-2 years ### "Easy Modeling Tool" January 31, 2018 5.0 Helped me to model with users in a friendly manner Pros It's really intuitive, i have used it to model processes with business users and it's really amazing how they get to understand easyly the way they have to model the preocesses, besides it's standard compliance and for that reason it's a great tool to model the process even if you are going to develop in a different one. Cons It's really closed software, so it's really hard to integrate with different database and software other than the basic ones provided with the tool Review Source Response from Bizagi February 1, 2018 Thank you for your glowing review! Just so you are aware, openness is actually a huge benefit of our software. When you've got your process model ready in Bizagi Modeler, you can rapidly turn that model into an application using Bizagi Studio, and we've got a whole host of free REST API Connectors, and even a browser-accessible SDK to guide you through creating your own connector for any service. You'll find all that here: https://www.bizagi.com/en/community/connectors-xchange Mateus K. Intern Research Used the software for: 1-2 years ### "The best software for your BPMN needs" July 10, 2022 5.0 Pros Creating BPMN diagrams with Bizagi is not only easy, it's a joy. You can customize them a lot and create beautiful and easy-to-understand diagrams Cons My only issue with Bizagi is more of a pet peeve, which is the placement of arrows whenever you ask two boxes to be linked. If you want things neat and tidy, you will spend a bit of time moving arrows so they end up where they actually should Review Source Luís P. Health and Safety at Work Officer Used the software for: 6-12 months ### "Bizagi is an extremely easy to use software that provide you with all the necessary tools." August 1, 2018 4.0 I was able to be through with my shores quite swiftly right from the first utilziation. The software allowed me to produce quality work on a short time frame, giving me all the tools for easy BPM creation. Pros The easy to use interface is very intuitive and user friendly. It is clean and things just make sense, allowing you to easily connect the dots and make use of the potential of the software. Plus, it allows you to easily save your work to a multiplicity of formats. Cons If you run it on a computer with old hardware, you might experience some lag. Utilization might get a little "bumpy", but you'll still be able to use it and get your job done. Review Source ELIANA J. Directora Administrativa y Financiera Used the software for: 6-12 months ### "Easy to learn and use" March 12, 2018 5.0 Pros the interfase and its ease of use. The options to classify each process as a subprocess and to add actions just besides of the box I'm working on Review Source Sorelis S. Jefe de Gestión Humana Used the software for: 6-12 months ### "I learned to work with the Bizagi modeler, to diagram some human resources processes" July 6, 2018 4.0 I think it is a very useful tool for diagramming business processes Pros From what I learned from bizagi modeler, it seems to me that it is easy to use and has a friendly interface for the end user Cons It consumes many resources of the computer, when the process that you model is big, that is to say it has several actors (roles), it is complicated to be moving around the diagram Review Source MP Morgan P. CTO Health, Wellness and Fitness Used the software for: 2+ years ### "Fast, Easy, Powerful and Fun. This platform isn't an add on - It's the foundation of your future." June 13, 2017 5.0 Complete digital transformation of our company. Fundamental technology for our healthcare business. Pros Technical Vision. From the CEO on down, Bizagi is driven by a strong technical vision and culture. This company is a front runner, determined to set the bar for others. Great abstraction of business and technical layers. Process modeling allows you to focus on just the business requirements without getting bogged down in technical design like other platforms. Easy to learn, true low code / no code platform. The power is there if you need it, but you can also bang out a working mock up during a business meeting and get immediate feedback. Designed for integration with the outside world. In this proprietary space, Bizagi's platform is refreshingly easy to integrate with web services, external databases and apps. Their adherence to BPM standards and an open database ensures your investment. Excellent support. We run multiple 24X7 inpatient medical facilities and can't afford to be down ever. Their support team is highly responsive and solves problems fast. Cons Immature partner ecosystem. Since they're newer to the US market, this should be a focus for their future. Developing a rich network of add on partner apps such as digital signature, messaging and IAAS platforms will benefit customers and solidify their position as the gold standard. Review Source Response from Bizagi June 13, 2017 Thank you Morgan, it's been a real pleasure for our team to see and hear about the work that Mentis Neuro Health is doing to transform its healthcare services for the digital age. The innovative work underway has already been recognized by the industry as Mentis Neuro Health won 'Best Achievement in Digital Transformation' at the Business Transformation and Operational Excellence Awards, 2017. VK Valentin K. Senior Analyst Financial Services Used the software for: 2+ years ### "Bizagi, an excellent Business Process Management tool!" January 21, 2021 5.0 It is a product that is easy to use and easy to work with. It made positive contributions to our process automation. He saved us time and money by using his bots to speed up mundane tasks. My experience with Bizagi is excellent, it is really the most important part of my work that I enjoy very much. Pros Working with Bizagi is easy. Thanks to Bizagi, we can maintain the workflow and digitize data. It is a very important product for us that improves our workflow. I like Bizagi removing the manual work burden. It is annoying for financial institutions to have a manual work load, especially to manage and move data between systems. But ; RPA bots, combined with deeper process regulation taken from a system like Bizagi, provide a great a nd fast solution to reduce this mundane work and free up employees to complete higher-value tasks. We use RPA robats to speed up mundane tasks and this saves us time and money by doing the work of more than 40 full-time employees. Today, 50% of the commercial lending platforms are managed by RPA bots, from the participation of the customers to the provision and closure of the loan, thus greatly humping our business and relieving us. Bigazi means great comfort. I am very pleased to use Bigazi as it is a profitable platform. Cons I haven't had a bad experience with Bizagi. Frankly, I am very happy to use this product .. Review Source NB Narendran B. Associate Consultant Information Technology and Services Used the software for: 2+ years ### "Bizagi Review" March 6, 2023 5.0 Pros Whenever its time to create flows of any usecase Bizagi is the first option I choose because of the drag and drop functionality and ease of use. The extendable swimlanes and auto fit to the grid line makes the flow neat and presentable. Also the feature of import/export to other formats makes its compatible to fit in other softwares. Cons As far now when I use Bizagi never felt there is any limitation. Will update if I find something in future. Review Source DG Dave G. Development Manager Financial Services Used the software for: 2+ years ### "Solid Process Automation platform" April 21, 2021 4.0 Overall positive experience. Account executives are usually helpful but its often important to be your own advocate and escalate issues if you don't get traction with Support Team. It's helpful to make connections with the Product team as they are the most knowledgeable on the application. Pros Software is fairly intuitive and easy to learn. Able to get most of my team up and running on developing workflows quickly. Cons Company lacks maturity on sharing information around known issues/defects. Alternatives considered [Pega Platform](https://www.capterra.com/p/151476/Pega-7-Platform/)[Appian](https://www.capterra.com/p/149795/Appian/) Review Source MH Marco H. Senior Consultant Information Technology and Services Used the software for: 2+ years ### "Great process modelling editor" February 9, 2021 4.0 Bizagi Modeller is our favorite tool and a clear recommendation - especially for beginners in BPM. Pros Great value for a reasonalble price \* Easy to use process modeling solution \* Quick results, good over all user experience, especially the dynamic pie-menu with all avaible options that opens when the user selects an object is great \* Allows the integration of own symbols / artifacts \* Integration of simple simulation tools allows first steps into process simulation \* Publication of multiple process modells as HTML-publication for easy deliver / distribution Cons \* Although the program still allows to save process modells on the local file system, the software constantly tries to force to user to use the cloud storage. \* Editing big process models can cause delays in response \* Process simulation tools are limited Review Source Victor P. Senior Financial Analyst Banking Used the software for: 2+ years ### "A very simple tool, but it is what makes it quite efficient." June 19, 2019 4.0 A very simple tool, but it is what makes it quite efficient for the function of building diagrams and flowcharts of corporate processes, besides being a free solution. Pros The ease of use of the tool in the construction of complex flows. Cons I have no negative points to report, perhaps the more advanced database integration is something to be worked on in the next versions Review Source Mauricio E. Enterprise Architect Banking Used the software for: 1-2 years ### "Excellent tool for BPMN 2.0 modeling, user friendly and useful for the processes analysis." August 21, 2017 5.0 Pros I like the validate and simulation functions, very useful to perform the process analysis. It provides helpful data to make smart decisions. Cons The start up process of the tool is slow, and it doesn´t remember my login info, so I have to input the data every time. Review Source FV Fernando V. BMPs Development leader Banking Used the software for: 2+ years ### "Great Product !!!" June 6, 2017 5.0 Productivity, stability, segurity, better decisions, less time and processes improvement. Pros The facility to build and run business processes allows you to do real BPM for your company, employees and partners. Cons It would be nice to have others ways to do deployments align with Devops practices and agile methods. Review Source MN MARIANA N. Analista de monitoração de chamados Telecommunications Used the software for: 6-12 months ### " clean feature software" January 6, 2020 5.0 It is a fully based BPMN notation tool capable of providing simplicity when modeling processes. It is clean-featured software, intuitive tools, and explanatory subtitles that help even those who have never used it, giving inexperienced users the ability to model processes as soon as they have contact with the tool. Pros Fully based on BPMN notation, it's free and I can work in the cloud. Cons Little free storage space, because the version I use needs more space. Review Source NT Nihilkumar T. Assistant Manager Information Technology and Services Used the software for: 6-12 months ### "Bizagi Review" February 27, 2023 5.0 Pros It is very useful in creating workflows / flowchart and wireframe for the process / applications. We can export the workflows that are created which can be used in Visio. The drag and drop functionality makes the job easier. Cons I don't have anything to like least about Bizagi. Review Source DP Daniel P. BPM Consultant Used the software for: 1-2 years ### "A process has never been so easy to do. Bizagi came to stay." April 13, 2018 4.0 Pros With the Bizagi software we have achieved many commercial objectives at the commercial level, since it is not accompanied as a technological support for the elaboration of commercial processes, for its subsequent automation. Ideal for all types of companies, it offers a free version, although I recommend the business because it offers infinite quality functions. Cons On some occasions, it is generally slow to process and carry out its operations. However, we will continue to use it because it provides us with the security we desire. Review Source GA Gabriel A. Trainee Information Technology and Services Used the software for: 2+ years ### "I've been using Bizagi Modeler for few years right now. For me, it's the most intuitive in the area." July 19, 2018 4.0 It has a free version and it also allows me to draw and share processes with ease Pros It provides a wide range of BPM notations, allows me to draw process with either simple or complex notations, allows me to share my processes with me business' partners and also gives the option to export in many other formats Cons I believe everybody agrees about the cons of Bizagi, sometime it just freezes and close. In addition, when you need to insert an arrow after the whole thing is ready, it's really, really hard to adjust the arrow and make it straight. Review Source Rafael C. Researcher Higher Education Used the software for: 1-2 years ### "Bizagi - a simple and efficient BPM tool" October 9, 2019 4.0 Bizagi helps me and my company to model all main process of our business. This is extremely relevant to identify weakness and improvements to our business. Pros Bizagi is an excellent Business Process Management tool. All the resources you need to model your business process are there. You can create simple and complex fluxograms for any process of your company. Cons The interface could be better. I think the interface is a little bit old. Review Source sB sachin B. director Information Technology and Services Used the software for: 2+ years ### " are you ready for the next " October 17, 2018 5.0 quick and easy Pros what I LUV about BIZAGI is its easy to use modeller Cons i think we need a clear and convincing \`DPA STRATEGY Review Source SF Scott F. Director, Technical Operations Insurance Used the software for: 2+ years ### "Progressing in the right direction" October 17, 2018 4.0 Pros Ease of Use for developing the workflow. Cons Front end inbox needs the ability to customize Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.