# Page 2 | Bizagi Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Bizagi the right Business Process Management solution for you? Explore 142 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/127621/BPM-Suite/reviews

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Bizagi

4.4 (142)

[View alternatives](https://www.capterra.com/p/127621/BPM-Suite/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 14th, 2026

# Page 2 - Reviews of Bizagi

## Showing most helpful reviews

Showing 26-50 of 142 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
analista de processos e projetos jr  
Management Consulting  
Used the software for: Less than 6 months

### "descomplicado"

March 13, 2025

5.0

ferramenta para mapear, criar e documentar processos, onde conseguimos visualizar os processos existentes, para acompanhar os fluxos e propor melhorias operacionais.

Pros

software de fácil uso e intuitivo; facilidade de desenvolver fluxos; identificar melhorias nos processos;

Cons

ate o momento nao foi identificado pontos negativos

Review Source

RP

Roberto P.  
Consultor  
Management Consulting  
Used the software for: 2+ years

### "Pérdida de conexiones en el modeler"

September 7, 2024

2.0

Siempre fue muy muy buena, ahora estoy analizando irme a otro modelador por que perdio calidad en el modelado.

Pros

Me gustaba su facilidad de uso pero bajo mucho su "usabilidad" al perder conexiones de una manera exagerada

Cons

En el modeler esta perdiendo todos los enlaces entre las actividades cuando uno mueve, se perdió la funcionalidad y facilidad que tenia de reorganizar los diagramas ya que pierde todas las conexiones. Un diagrama se desordena sin ni siquiera tocarlos, cuando se esta trabajando otro diagrama

Review Source

GF

Gisele F.  
Analista de qualidade  
Paper & Forest Products  
Used the software for: 1-2 years

### "Avaliação Bizagi"

June 21, 2024

5.0

Ferramenta usual e de fácil entendimento para os usuários.

Pros

Melhor ferramenta para mapeamento de processos.

Cons

Ainda não encontrei um fator negativo na ferramenta bizagi.

Review Source

Luis Francisco R.  
Asistente Administrativo del Departamento de Mantenimiento Aeronáutico  
Airlines/Aviation  
Used the software for: I used a free trial

### "Porque usar Bizagi"

June 7, 2023

5.0

Ayuda mucho a definir los procesos de cada unidad de negocio en la empresa y verificar si existe desincronización en los procesos, además de orientar correctamente el flujo en la transformación de los recursos y obtener resultados (etiquetarlos para diferenciar tipos de documentos). Y permite la exportación como imagen para colocarlo en un Manual de Organización y Métodos (Instrucción de Procedimientos de consulta).

Pros

Que tiene otra lógica de ensamblado muy diferente al flujograma o pseudocodigo de programación y muy diferente al diagrama IDEF-0. Tiene mas variedad de simbologias bien definidas y tiene su propio simulador a pesar que no lo he usado.

Cons

Es un poco lento al arrastrar gran cantidad de objetos, carece de un manual para utilizar correctamente como interpretar los resultados de la simulación en los procesos.

Review Source

Marianela F.  
Water Treatment Consultant  
Chemicals  
Used the software for: 2+ years

### "Bizagi, a tool for the design, implementation and management of business processes efficiently."

March 12, 2023

5.0

Its behavior is exceptional, in addition to having mobile functionality and allowing users to access information from anywhere, which increases its usability and customer experience. On the other hand, it has a complete set of resources for the generation of reports and analysis of workflows, we can monitor the performance of the process, which helps us to inform business decisions, and all of the above through complete security mechanisms. and with good performance.

Pros

Bizagi is excellent for modeling, deploying and managing automated workflows in any organization, on the other hand, its interface is quite intuitive and makes it easy for users to easily visualize the processes they are working on and quickly identify their pending tasks, which they are behind and in general it makes their work enormously easier.Bizagi Studio is very efficient when it comes to customizing the user interface according to the needs and facilitating the adoption of the application in all departments.

Cons

With Bizagi, automation is quite simple and code generation is not necessary for most implementations in administrative workflows, for service companies and more, however, there are times when we must interact with our clients or external providers, which use their own platforms, and we must opt for the path of integrations and for these cases the path can be a little longer, but these situations occur only in some cases in which we require a more specialized treatment to integrate with other external areas of the organization.

Switched from

[Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/)

Bizagi is widely recognized and recommended, there is a lot of documentation on success stories and in general there are personnel trained in this type of technology that we can contact.

Review Source

NS

Neil S.  
Founder/Principal  
Computer Software  
Used the software for: 2+ years

### "Unparalleled ease of use and fast realization of ROI"

May 22, 2017

5.0

Pros

Bizagi offers phenomenal ease of use - building working solutions and making continuous improvements is very quick/agile and does not require a large technical team "behind the curtain" to assist with completing the application, resolving compilation and deployment issues, etc. With the appropriate governance framework, properly trained business analysts can be empowered to design and build business solutions themselves. We work with clients in a variety of domains that are highly regulated or have strict compliance requirements - such as Healthcare, Financial Services, Government, Oil and Gas and Manufacturing. In common with all of these, the ease of use and agility of the product has allowed for rapid response to regulatory changes, and the visibility/data/reporting ensures appropriate documentation to demonstrate compliance. Customer service from Bizagi is first-rate. The US sales team and leadership are proactive in anticipating the needs of customers and ensuring that they are fully met. Whenever a question or issue does arise, they respond very quickly. The pricing/value proposition of the product compared to its competitors is very competitive. However, it is worth noting that the full Studio and Modeler products can be downloaded for free from Bizagi.com for teams to build a proof-of-concept and evaluate the technology. It is only necessary to pay for licenses when ready to deploy applications to production.

Cons

Version 10.7 lacked capabilities for complex case control, but this feature has been included in the newly released v11 of the product. For very large projects and deployments, the automated "One Click" deployment wizard can sometimes take a long time to complete. This is also addressed in v11 of the product. Finally, a hosted/cloud version of Bizagi was frequently requested by customers - this option was added in 2017.

Review Source

AV

Anthony V.  
Business Architect/Trainer  
Information Technology and Services  
Used the software for: 1-2 years

### "Bizagi seems powerful, but be careful which product you select"

October 13, 2021

2.0

The Bizagi Modeler Desktop is easy to use, but not reliable. It crashes frequently and lacks a lot of essential modeling features. Reporting is almost non-existent. Communication with Bizagi support is a struggle.

Pros

I was attracted to Bizagi because they offer process documentation and very mature automation.

Cons

I didn't like the fact that the process documentation (modeler service) is not an enterprise ready product. It holds so many issues that we are going to switch to another vendor.

Reason for choosing Bizagi

I chose Bizagi because it seemed a very mature solution with process documentation and execution.

Review Source

VR

Verified Reviewer  
Compliance Intern  
Telecommunications  
Used the software for: 6-12 months

### "Bizagi Modeler my Process problem Solver"

July 7, 2023

5.0

I have learnt quite a lot from bizagi and how a standard process in an organization is very important to be able to measure work force of the company.

Pros

How easy it is to ready and follow. It has a lot of tools that helps you to draw a process flow that people will understand and follow.

Cons

The software can often freeze when you open text box in the application.

Reason for choosing Bizagi

I don't have any other applicatiosn I use.

Review Source

DN

Daniel N.  
Business Process Analyst  
  
Used the software for: 2+ years

### "Nice and useful, very elegant on the most part. However, leaving much room for improvement."

July 5, 2017

4.0

Our company managed to have our entire process modeled thanks to this application!

Pros

Easy to learn and also very concerned about BPMN good practices, driving the user to learn more and more about the BPM standards. The customer service is also extremely helpful. More on the pros I know how seriously they take their business and how much they care about their customers - so I'd like them to consider my regards on their cons. I'm sure they would at least hear me out!

Cons

It doesn't really seem prepared to withstand large scale processes and gets sluggish quite easily. It tries so hard to be a sturdy and powerful tool, but it can't help but to feel quite feeble in handling complex processes. It eats up a lot of RAM, probably because it can't handle its data in a lightweight way - if you use your clipboard a lot or makes big changes in the design, it won't be long until it eats up your all your memory and you'll be forced to restart it. It cannot handle moving several elements at once: - If you choose to move them with the keyboard arrow, it will take forever to move them just a few pixels; - If you choose to move them with your mouse, it will keep up with your cursor speed, but it will mess up all your arrow design and its labels will wreak havoc on your screen. The arrows are very glitchy. Can't predict their behavior. And now we can also move them around, which would be great - if that didn't cause them to magically disconnect from the elements every now and then. The arrows also try to predict that we're trying to connect elements to them as we move them, only they never get it right. Many features also feel more like programming bad practices: - Now we are forced to login; - We can never turn process validation off - wouldn't be a problem if things didn't disconnect by themselves; - We can't turn the splash screen off; - I'd write more but I hit the char limit.

Review Source

RD

Rui D.  
Finance & Admnistration Director  
Import and Export  
Used the software for: 2+ years

### "Our experience in one word: "Transformational!""

July 5, 2017

5.0

Enhanced customer experience, increased quality of services rendered, increased efficiency of services, agile experimentation, fast implementation, quicker true digital transformation, management by measurement, employees focus on value added tasks, automation of non-value tasks, dependence reduction on external IT suppliers, maximum value extraction from large/legacy systems, business & IT collaboration, easy and fast orchestration of teams and work processes, work management, accurate quantification, productivity analysis, workload balancing, bottlenecks removing, continuous improvement.

Pros

More than a software it is a methodology or, from a holistic approach, it is a philosophy! The easy to use, agility and transformational capabilities of this software allied to a strong digital leadership and the notion of what ROI means in regards to digital assets, enables an enterprise to deliver a platform for digital transformation that gives organizations the possibility to revolutionize their customer experience, optimize their business operations, and manage risk and compliance. Bizagis's low-code approach can radically accelerate the time it takes to build and deploy business processes with a level of digital process automation that is unparalleled.

Cons

Its major "disadvantage" is the residual existence of cons :) While an enterprise should expect facing a lot of difficulties, thus increasing the learning curve, while dealing with the platform's roll out, the reality is that cons are easily manageable, meaning that from an engagement stand point the feeling at the end of the day is that everything is doable.

Review Source

AG

Arnaud G.  
IT CTO  
Oil & Energy  
Used the software for: 2+ years

### "BIZAGI, process automation made easy"

September 22, 2020

5.0

I had some difficulties to understand some concepts at the beginning. I can not do exactly what I want in Bizagi, I need to follow the product logic. For example, a simple CRUD is not a very simple process. I used the product to construct a repository for our department and it works quite well.

Pros

Bizagi is BPMN compliant Bizagi Modeler is a free tool that can be adopted easily by end-users Bizagi Studio is a true development platform Bizagi Engine makes your process become applications Most important : Deployment from dev to test then to production environment runs smoothly, that is the most impressive to me ! Database changes are totally automatized.

Cons

Sometimes, especially if you add specific scripting code you get an error. Then it can be difficult to understand the root cause. Users do not understand easily why unfinished processes (instances) are still in their inbox.

Alternatives considered

[Bonita](https://www.capterra.com/p/118850/Bonita-BPM/)[Phoenix](https://www.capterra.com/p/195734/Blueway/)[webMethods](https://www.capterra.com/p/170702/webMethods-ActiveTransfer/)[Appian](https://www.capterra.com/p/149795/Appian/)[Digital Enterprise Suite](https://www.capterra.com/p/133274/Digital-Enterprise-Suite/)

Reason for choosing Bizagi

The product is easy to understand and very evolutive.

Review Source

mE

marcos E.  
ANALISTA DE PROCESSOS  
Entertainment  
Used the software for: Less than 6 months

### "O melhor software do mercado"

January 17, 2024

5.0

A melhor experiencia possível até o momento.

Pros

A ferramenta é totalmente intuitiva, nunca havia se quer trabalhado com qualquer software de mapeamento de processos, esta foi a minha primeira experiencia e contato com tal, foi tão surpreendente que hoje estou parando as minha atividades para elogiar a todos os envolvidos no desenvolvimento desta ferramenta.

Cons

Não gostei do fato de ser muito complexo na hora de tentar adquirir a versão paga da ferramenta, senti e ainda tenho muita dificuldade nisso.

Alternatives considered

[FigJam](https://www.capterra.com/p/265222/FigJam/)[monday.com](https://www.capterra.com/p/147657/monday-com/)

Reason for choosing Bizagi

Pela recomendações de alguns profissionais.

Review Source

DN

Daniel N.  
Business Analyst  
Automotive  
Used the software for: Less than 6 months

### "POC project complete, proceeding with Pilot. Also reviewing corporate-wide implementation."

May 17, 2017

5.0

Rapid implementation of a previously stymied workflow project. Great platform for future Business Process Modeling and automation.

Pros

I was predisposed to reject Bizagi, as I was well along developing a workflow solution on another platform and considered reviewing it to be yet another distraction and delay of my project. But it was one of the best demonstrations of a software platform I have ever seen. Using the workflow sketches, form sketches, and database models/tables I'd already developed, with the help of Bizagi's excellent consulting team, in TWO DAYS we had a demonstrable solution that met my whole list of requirements. All with no programming. The architecture is exceptionally well sorted out. Table structure in the back-end SQL Server (also allows Oracle) database is exposed within the design environment, so any data-centric configuration or tasks can be managed completely within the Bizagi environment. The User Interface is better than any other product I can think of. Try it and see for yourself. For example, sketching a workflow is easier than any other product I've used, and the workflow is fully functional when completed. Both on-prem and Cloud are supported. Integration with other systems is a strong point. Online information and training are great. Cost is reasonable, especially for what you get, and especially for this software segment.

Cons

I suppose that other databases could be supported. This does not affect us, but some users might prefer to have PostGRES or MySQL support.

Review Source

Response from Bizagi

May 19, 2017

Thank you for your review Daniel. Your concise words really ring true with what we often hear from our customers. You are certainly not the first to be surprised by how powerful and intuitive the Bizagi platform is. Right from our product development cycles to our professional services we pride ourselves in making it easy for people to do complicated things in a short amount of time. At the end of the day it is all about delivering results for your business fast. That is what matters.

João F.  
Analista judiciário: Análise de Sistemas  
  
Used the software for: 2+ years

### "best modeler i know (ive teste many modelers). suites needs some improvement."

May 25, 2018

3.0

People doing BPM. Me and others change company and still use the same software, keeping the knowledge of useing it.

Pros

best user interface ever. (im a user of modeler. The suites or collaborative i just know about it, but i dont use it frequently)

Cons

i needed that the outomated software, AND the "published" models of the users of the automated process, could be redesigned. Maybe there could be a way to add my own design, or an editor of the presentation layer, or at least some diferent designs of the presentation layer (should have diferent aparences).

Review Source

VR

Verified Reviewer  
QA TESTER  
Information Technology and Services  
Used the software for: 2+ years

### "Bizagi Review"

August 11, 2022

5.0

Bizagi has help to improve, the approval flows, of the company, wich helps to optimize and make efficient the processes.

Pros

Most part it's Configuration and parametrization, wich optimize the time of the updates.

Cons

I have no complains, it's an excellent tool

Review Source

Saymon M.  
Software Analyst  
Computer & Network Security  
Used the software for: 1-2 years

### "Bizagi Review"

December 1, 2022

5.0

Pros

Since I started working with process mapping I have been using Bizagi and it has always served me very well

Cons

I had no problems using the tool, I always recommend it.

Review Source

AD

Anoosha D.  
ISR  
  
Used the software for: Less than 6 months

### "Overview of Bizagi "

November 9, 2017

4.0

Pros

Strengths of Bizagi BPM Bizagi is the one of the easiest products to use in this evaluation. It offers a comprehensive range of self-service training courses to shorten the learning curve and successfully help clients manage their BPM journeys. According to customer reference feedback, Bizagi customers expressed the highest satisfaction with the cost/value of Bizagi’s iBPMS platform product compared to the other vendors in the analysis. Bizagi deploys a disruptive business model. The company offered freemium software before the term was even coined back in 2008. Both the Bizagi Modeler, for collaborative design and documentation of process models (today more than 4 million downloads), and the Bizagi Studio, for automating an unlimited number of these process models into process applications across up to 20 nonproduction users, can be downloaded for free. When ready to develop for production, a named-user-based license is applied.

Cons

Because the platform lends itself to opportunistic application development, customers may fail to establish process governance guidelines or a strong business process competency center (BPCC). However, Bizagi customers have been able to scale operations to hundreds of processes and millions of users. Bizagi provides documentation and advisory services to help its customers create digital process competency centers to enable broader digital transformation goals. Although Bizagi provides the ability to manage both structured and unstructured processes, it lacks some capabilities to deliver complex case control. Since this research concluded, Bizagi has released version 11 of its platform, which it states offers a new set of capabilities aimed at delivering superior case management capabilities and contextualized user experiences. Compared to leading iBPMS vendors, Bizagi offers one of the less intelligent products in this evaluation. It supports only the minimal required dimensions of the Gartner Business Process IQ Framework.

Review Source

Luis Ernesto S.  
Process Analyst  
Airlines/Aviation  
Used the software for: 1-2 years

### "My experienses with Bizagi"

August 27, 2019

5.0

we need a tool will be help us to connect the diferents areas, and help understand how work the other employee, with bizagi not only can connect also simulate what happend if we need change before aply.

Pros

When M&M| Group beging with the task to create our process we seek a software can help us to draw, simulate and share the workFlow, and try with Bizagy that was the only tool what we test, because met our expectations, Bizagi compliance with he BPMN 2.0 and let simulate the process.

Cons

If we need create app from your process the price is High, but if you only need modeler your workflows its perfect

Review Source

VR

Verified Reviewer  
Président - Associé Principal  
  
Used the software for: 2+ years

### "Very agile business transformation tool. Transform your business process into applications on any d"

July 13, 2018

4.0

Rapid process automation deployment

Pros

Forces a structured documentation of the processes / data and controls execution of yout operation. Business monitoring in real time.

Cons

Let me think about it... Simple business rules are easy to implement even for business users but for complex business rules the scripting tool (editor and debugger) is complicated to use and needs improvements.

Review Source

SD

Sebastien D.  
BPM Architect / DevOps consultant  
  
Used the software for:

### "Fast results and easy deployment. Customer service is excellent."

April 28, 2014

5.0

I've been using Bizagi now for three and a half years and give it 4.5 stars (out of 5). Before choosing Bizagi, we looked into other BPMs (including Tibco iProcess, Bonita, and ProcessMaker), and chose Bizagi because of its fast results and easy deployment. (The easy deployment is due to the powerful wizards which streamline all design and automation processes ' we consider this the most valuable feature of Bizagi.) We have used Bizagi to industrialize a supply chain (specifically, a software environment with many technical stacks in different departments). Thanks to the web portal, we had a global vision of where we were (environment portfolio management), and were able to drive the complete process with Bizagi's unique tool which integrated our other applications (mail, intranet applications, etc.). Over time, it has been quite interesting to be able to analyze the process routes (BAM and analytics features) to see how long it takes to get from one milestone to the next, and where the bottlenecks are. Once the first stage of this process is complete, we were then able to learn more about our organization. In terms of ROI, we save about 50% on the amount of time it takes us to deliver. Bizagi customer service is excellent. In fact, thanks to the customer support portal, we now have an efficient tool to check our open tickets. They provide detailed, to-the-point answers quickly. Their technical support staff is perfect. I'm a technical consultant and we had to discuss some issues with technical support to adapt their authentication system to work with ours. We managed to reach the integration within two days (following JEE standard) and adapt the deployment workflow to each environment ' it was quite efficient, and nice collaboration! If others were looking to implement this product, I'd advise them to start small and make a prototype so they can better see how the tool will help them. You don't have to think about a big project, but rather identify a process that has many gaps between departments or that has a long waiting time or that's running around different technologies (mail/Excel sheets/intranet application), and then use Bizagi to drive the process through this particular ecosystem. You'll find that it's easy to industrialize such workflows and see direct benefits!

Review Source

MM

Matt M.  
Global BPM Facilitator  
Consumer Goods  
Used the software for: 2+ years

### "Bizagi a rising star "

August 14, 2020

5.0

Working with Bizagi is easy, support is amazing (we only left because of missing SaaS functionality, but reevaluation now) you must have this solution / vendor an our radar and check them out if you are in the BPM space

Pros

Easy to use Modeler and SharePoint integration is free Extreme powerful Workflow engine Data Integration Support (best support I personally had in the software area - honest and relay able) constant improvement of software Customer have a say on road map They underproduction and over deliver (and are honest)

Cons

missing Dictionary function @ the time we moved away - no SaaS (but reevaluating @ the moment as they have a good cloud offering now) Modeler a desktop solution Portal function not there -> but they have it now

Review Source

VR

Verified Reviewer  
Solutions Architect | BPM/SOA/EAI  
  
Used the software for: 1-2 years

### "Easy Modeling Tool"

January 31, 2018

5.0

Helped me to model with users in a friendly manner

Pros

It's really intuitive, i have used it to model processes with business users and it's really amazing how they get to understand easyly the way they have to model the preocesses, besides it's standard compliance and for that reason it's a great tool to model the process even if you are going to develop in a different one.

Cons

It's really closed software, so it's really hard to integrate with different database and software other than the basic ones provided with the tool

Review Source

Response from Bizagi

February 1, 2018

Thank you for your glowing review! Just so you are aware, openness is actually a huge benefit of our software. When you've got your process model ready in Bizagi Modeler, you can rapidly turn that model into an application using Bizagi Studio, and we've got a whole host of free REST API Connectors, and even a browser-accessible SDK to guide you through creating your own connector for any service. You'll find all that here: https://www.bizagi.com/en/community/connectors-xchange

MD

Mark D.  
Programmer  
  
Used the software for: 2+ years

### "Bugs galore - when using Suite, not be to used without good project governance"

May 8, 2018

2.0

Unpaid overtime to get things working, sleepless nights doing work-arounds.

Pros

Modeler. Hands down the better and faster than with Microsoft Visio. You'd think that Suite has all the solutions worked out in advance, there are so many options.

Cons

Trying to build a large project with Suite - 150+ forms, 100+ master tables, 80+ parameter tables. That's a true test of the platform - and it disappoints constantly. Either because of bugs that take so long to get fixed, you end up doing scripted work-arounds. Or having to do ETL and Bizagi master tables are not Identity fields. So you must use their REST service to create records - at a slow speed of 1-2 per second (xml format for uploading an entity). No inheritance - so you end up doing things over & over again. No variables - everything needs to be an entity attribute. Attributes are SQL columns, and entities SQL tables. Scripting is JScript - there is no debugging, only tracing.

Review Source

VM

Vitor M.  
Assistente administrativo  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Avaliação Bizagi"

March 9, 2023

5.0

Pros

Ótimo programa para o mapeamento de processos no dia a dia

Cons

Não encontrei algo negativo nesse programa

Review Source

lL

leonardo L.  
FATURAMENTO  
Logistics and Supply Chain  
Used the software for: 2+ years

### "bizagi"

March 10, 2023

5.0

Pros

ótimo programa para mapeamento de processos

Cons

não achei nada de errado com o programa

Review Source

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