--- title: "Creately Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Creately the right Flowchart solution for you? Explore 216 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/127628/Creately/reviews/" page_type: "reviews" language: "en" --- Creately 4.4 (216) [View alternatives](https://www.capterra.com/p/127628/Creately/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Creately Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews AG Aarica G Learning SpecialistEducation Management, 201 - 500 employeesUsed the software for: Less than 6 months. “We use it for everything from brainstorming sessions to project planning, and its intuitive design makes creating flowcharts, mind maps, and timelines a breeze.“ November 8, 2024 JD Jamarion D StudentE-Learning, Self-employedUsed the software for: 6-12 months. “Additionally, the interface can feel cluttered and overwhelming for beginners due to the sheer number of project management features, and the lack of a dedicated mobile app makes on-the-go editing difficult.“ February 2, 2026 Mehdhi N Tech LeadInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Creately is a diagramming tool to get job done quickly packed with beautiful shapes and color and also provide lots of features like realtime collaboration, data modeling and integration with many tools.“ August 9, 2024 LC Luis Roberto C InternComputer Software, 11 - 50 employeesUsed the software for: I used a free trial. “I was unable to use some functions I needed to create a higher quality diagram.“ December 17, 2024 JD Jamarion D StudentE-Learning, Self-employedUsed the software for: 6-12 months. “Being able to sync shapes with live data from Jira, GitHub, or Google Sheets means diagrams stay updated automatically.“ February 2, 2026 FO Ferdynand O StudentComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “The mobile experience could also use some improvement; it’s not as user-friendly as the desktop version.“ November 8, 2024 JD Jamarion D StudentE-Learning, Self-employedUsed the software for: 6-12 months. “Unlike basic drawing tools, its Smart Shapes and automated connectors make building complex flowcharts incredibly fast.“ February 2, 2026 BS Brendon S StudentComputer Hardware, 201 - 500 employeesUsed the software for: 1-2 years. “Advertisements that always popped up when I was using the tool where too much and disturbing“ November 10, 2024 ## Showing most helpful reviews Showing 1-25 of 216 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marcus P. Chief Executive Officer Food & Beverages Used the software for: Less than 6 months ### "Easy to Use Org Chart Software" August 23, 2022 5.0 I tried quite a few software options for org charts and this was the easiest to use and quickest to deploy. Pros Creately has some decent templates to begin an org chart or mind map, although some more work could be put into the template selection. From the template, the edits are really easy and intuitive. Cons If you want to start from scratch (e.g. no template), the software is a little tricky for a novice to make something that looks professional. The template selection could be augmented to help provide more bases to start from. Alternatives considered [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/)[THEORG](https://www.capterra.com/p/196008/THEORG/)[Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing Creately Easiest to use with best template selection for org charts Review Source Response from Cinergix May 4, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately was the easiest option for creating org charts and that the templates helped you get started quickly. It’s great to know that editing from a template felt intuitive and that Creately stood out among the tools you tried. We also appreciate your feedback around expanding template options, especially for users who want a strong starting point for professional-looking org charts and mind maps. Best regards, The Creately Team AG Aarica G. Learning Specialist Education Management Used the software for: Less than 6 months ### "Game changer for remote work" November 8, 2024 5.0 Creately has been an absolute game-changer for our group project The platform is incredibly user-friendly, which made it easy to get started without much training. We use it for everything from brainstorming sessions to project planning, and its intuitive design makes creating flowcharts, mind maps, and timelines a breeze. The remote collaboration feature is especially helpful — our team can work together in real time, no matter where we are, which has truly streamlined our workflow. Creately's infinite canvas gives us plenty of space to organize our ideas, and the templates save so much time when we're setting up new projects. The integration with our other tools like Google Workspace has made it easy to keep everything connected and accessible for everyone on the team. It’s clear that Creately was built with collaboration in mind, and we’ve become more efficient and productive thanks to it. Highly recommend Creately to any team looking to simplify their workflow and stay connected remotely. Pros I liked the wide array of diagrams such as flowcharts, and organizational charts, mind maps and premade templates. It provided inspiration when I was stuck. I also enjoyed the real-time collaboration and the fact that it integrates with Google Workspace. Cons There were some features behind a paywall, which I understand. Switched from [Google Slides](https://www.capterra.com/p/178686/Google-Slides/) There are more options and I found that it is more user friendly for what we need to express in our presentations Review Source Response from Cinergix May 4, 2026 Hi, Thank you for taking the time to leave such a thoughtful review. We’re really glad to hear that Creately has been a game changer for your remote group work and helped your team stay connected. It’s great to know that the templates, infinite canvas, real-time collaboration, and Google Workspace integration have supported everything from brainstorming to project planning. We’re also happy to hear that Creately’s range of diagrams, including flowcharts, org charts, mind maps, and timelines, made it easier to express ideas and keep projects moving. We truly appreciate your recommendation. Feedback like this helps other teams understand how Creately can support remote collaboration and simplify visual workflows. Best regards, The Creately Team AÑ Adnantrey Ñ. Student Education Management Used the software for: Less than 6 months ### "The simple vision of a great customer" November 18, 2024 3.0 Great. I just got what i wanted and i think that's perfect. Pros All the options it has available. I like being able to create images Cons Almost nothing. Everything is very intuitive. Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave a review. We’re really glad to hear that Creately had the options you needed and felt intuitive to use. It’s always great to know when someone is able to get exactly what they came for without unnecessary friction. Feedback like this helps other users understand how Creately can support visual diagramming in a simple, practical way. Best regards, The Creately Team AM Ashish M. Software Engineer Financial Services Used the software for: I used a free trial ### "A great product with room for improvement" November 11, 2024 5.0 Pros Creately’s interface is intuitive, which makes creating diagrams and visual content easy even for beginners. I love the numerous templates that creately provides which saves me a lot of time. Another thing I love is the integration with different tools Cons Although a lot of templates are available only some customisation is available for each which I see as a major problem. I also had small lag sometimes which might be due to my network as well Switched from [Lucidchart](https://www.capterra.com/p/146136/Lucidchart/) Wanted to try out a free version of another software which could give better realtime collaboration feature Review Source Response from Cinergix April 30, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately’s intuitive interface made it easy to create diagrams and visual content, even when getting started. It’s great to know the templates helped save time and that the integrations and real-time collaboration stood out during your experience. We also appreciate your feedback around template customization and occasional performance issues, as it helps us understand where users would like more flexibility and a smoother experience. Best regards, The Creately Team AB Arun B. Student Computer Software Used the software for: I used a free trial ### "Arun's simple Creately review" November 17, 2024 4.0 Overall it's been a good experience me and I had recommended it to my friends as we were in need of such a platform to create diagrams for our recent mini project in college Pros The UI is simple tbh. I've tried many others but this one help me a lot Cons The free tier should have more features as currently is so limited yet it's good Switched from [draw.io](https://www.capterra.com/p/166985/draw-io/) It's too generic and time consuming so I thought of having a more easy to use one Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave a review. By sharing your experience with Creately, you’re helping other users who are exploring solutions and looking for honest, real-world insights. We’re glad to hear that Creately’s simple UI made it easier for you to create diagrams, especially after trying other tools that felt more time-consuming. It’s great to know you had a good experience and even recommended Creately to your friends. We also appreciate your feedback on the free tier. It helps us understand what users value most when getting started and where the experience can feel more useful from the beginning. Best regards, The Creately Team AH Alice H. Graphic Designer Marketing and Advertising Used the software for: Less than 6 months ### "Creately Review" November 18, 2024 4.0 Pros The snap guides and grids make it easier and faster to get things done in a symmetrical manner. Cons Limited options for shapes on org charts. Switched from [XMind](https://www.capterra.com/p/128088/XMind/) \[sensitive content hidden\] wasn't happy with the limited options Xmind had. Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately has made it easier to create well-aligned, symmetrical diagrams more quickly. We also appreciate your feedback around org chart flexibility. Input like this helps us understand where users need more options as we continue improving Creately. Best regards, The Creately Team JD Jamarion D. Student E-Learning Used the software for: 6-12 months ### "A Powerhouse for Data-Driven Visuals" February 2, 2026 5.0 My overall experience with Creately has been highly positive, particularly for turning abstract ideas into structured plans. Its standout strength is the "Smart Canvas," which feels more like a living database than a static drawing board. The ability to link live data from Jira or Google Sheets ensures that diagrams remain relevant without manual updates. While the automated "PlusCreate" features significantly speed up workflow, I did notice performance dips during large-scale projects. However, for team brainstorming and cross-functional mapping, it’s a versatile powerhouse that successfully bridges the gap between simple whiteboarding and complex project management. Pros What I like most about Creately is its Smart Canvas, which transforms static diagrams into functional workspaces. Unlike basic drawing tools, its Smart Shapes and automated connectors make building complex flowcharts incredibly fast. The standout feature, however, is data linking. Being able to sync shapes with live data from Jira, GitHub, or Google Sheets means diagrams stay updated automatically. Combined with its "Multi-Perspective" modeling—which lets you toggle one dataset between a Kanban board and a flowchart—it’s more than just a whiteboard; it’s a powerful project management hub that keeps remote teams perfectly aligned. Cons What I like least about Creately is its performance lag when handling large, complex diagrams. As projects scale with hundreds of shapes or multiple live data integrations, the canvas can become sluggish, and "Undo" actions occasionally hang. The limited free version is also a drawback; it restricts you to only three workspaces and locks high-quality exports (like SVG or PDF) behind a paywall. Additionally, the interface can feel cluttered and overwhelming for beginners due to the sheer number of project management features, and the lack of a dedicated mobile app makes on-the-go editing difficult. Review Source Response from Cinergix April 21, 2026 Hi Jamarion, It is great to see that Creately is helping you bridge the gap between static drawings and live, data-linked workspaces. We believe that a living database approach is the future of visual work, and we are happy that our Jira and Google Sheets integrations are benefiting your team's alignment. We also hear your points on the learning curve and mobile accessibility, and we are committed to improving those areas as we move forward in 2026. SAM Sadiq Ali M. Student Education Management Used the software for: 1-2 years ### "Creately: A Robust Collaborative Platform with Opportunities for Technical Enhancements" November 16, 2024 5.0 My overall experience with Creately has been positive. It’s a highly effective tool for visualizing and organizing ideas, especially during the early stages of projects. I’ve used it extensively for systems engineering workflows and project planning in aerospace applications, like the Heron eVTOL and MQ-23 projects. The collaborative features and cloud integration make teamwork seamless, but there is room for improvement in handling complex technical diagrams and industry-specific functionalities. Overall, it’s a great platform that has significantly enhanced productivity and communication within my team. Pros What I liked most about Creately is its intuitive interface and collaborative capabilities. It makes creating flowcharts, system designs, and organizational diagrams seamless and efficient. The ability to share and work on diagrams in real time with my team has been a game-changer for projects like Heron eVTOL and MQ-23. It simplifies complex processes and allows for clear visualization of ideas, which is essential in aerospace engineering projects." Cons What I liked least about Creately is that its performance can sometimes lag when handling larger or more complex diagrams. Additionally, while it offers a good set of templates, certain aerospace-specific tools or integrations that would be helpful for engineering projects are missing. Expanding its features for technical and industry-specific applications could make it even more versatile. Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave such a thoughtful review. By sharing your experience with Creately, you’re helping other users who are exploring solutions and looking for honest, real-world insights. We’re really glad to hear that Creately has been helpful for visualizing complex ideas, collaborating with your team in real time, and supporting workflows such as flowcharts, system designs, organizational diagrams, and project planning. It’s especially encouraging to know that it has helped improve productivity and communication in technical project environments. We also appreciate your feedback around working with larger diagrams and the need for more industry-specific support. Input like this helps us better understand how teams use Creately in more advanced engineering workflows and where we can continue to improve the platform. Best regards, The Creately Team KB Krish B. Marketing Information Technology and Services Used the software for: 1-2 years ### "A Versatile and Easy-to-Use Diagramming Tool" February 1, 2025 5.0 https://creately.com/ has been a great tool for visualizing ideas and collaborating with teams. The interface is user-friendly, and the wide range of templates makes it easy to get started. Real-time collaboration and cloud access have been especially useful for remote work. Pros The vast template library saves time, and cloud accessibility ensures you can work from anywhere. Also the The ER diagram tool is particularly helpful for database modeling, with automated layouts and smart connectors. Cons I think I must learn fast of some advanced features Review Source Response from Cinergix April 21, 2026 Hi Krish, We appreciate you sharing your experience! It is good to know that the automated layouts and real-time collaboration features are helping you visualize ideas more effectively. We hear you on the learning curve for advanced tools; we are actually working on making our deeper features more discoverable and intuitive throughout 2026. Thanks for the 8/10 recommendation and for being part of our community! VR Verified Reviewer CTO Non-Profit Organization Management Used the software for: I used a free trial ### "Pretty good for flow charting" November 19, 2024 5.0 Not bad at all. Liked it generally speaking. Fun and easy to use. Pros Very easy onboarding and learning curve. Cons Not obvious to find any AI leveraged features. Review Source Response from Cinergix April 29, 2026 Hi, Thank you for taking the time to leave a review. By sharing your experience with Creately, you’re helping other users who are exploring solutions and looking for honest, real-world insights. We’re glad to hear that Creately was easy to get started with and enjoyable to use for flowcharting. It’s great to know the onboarding and learning curve felt smooth. We truly appreciate your feedback and the authenticity you’ve brought to your review. It plays an important role in helping others make confident decisions and understand how Creately supports use cases like flowcharting. Best regards, The Creately Team VR Verified Reviewer Student Education Management Used the software for: I used a free trial ### "Intuitive interface with easy to use drawing tools!" November 12, 2024 5.0 Positive experience overall, I do like the software and the service. Pros The user interface is modern, easy to use and navigate. Cons Unable to export after one free export attempt. Switched from [draw.io](https://www.capterra.com/p/166985/draw-io/) I switched for a more user friendly user interface. Review Source Response from Cinergix April 30, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately’s modern interface and drawing tools made the experience easy to use and navigate. It’s great to know that the user-friendly interface played a role in your decision to switch and that your overall experience has been positive. We also appreciate your feedback around export access, as it helps us understand what users need most when working across different plans. Best regards, The Creately Team RA Roshan A. Software engineer Computer Software Used the software for: I used a free trial ### "Best app for visualisation of diagrams and illustrations " November 19, 2024 5.0 Pros It is a best platform to create diagrams flowcharts. Cons potential interface clunkiness, difficulty with precise alignment and scaling, limited customization options Review Source Response from Cinergix April 29, 2026 Hi, Thanks for sharing your experience with Creately. We really appreciate you calling out both the positives and the areas where we can do better. We’re glad to hear that you found Creately useful for creating diagrams and flowcharts. Feedback like yours helps us better understand how users work with visual diagrams and illustrations in real scenarios and guides us as we continue improving the platform. Best regards, The Creately Team IR Isidora R. Student Higher Education Used the software for: I used a free trial ### "Good service" November 14, 2024 5.0 My experience with creaely has been great Pros What i like the most about creately it's how easy it is to use Cons What i like the least about creately its that not many people around me use it Review Source Response from Cinergix April 30, 2026 Hi, Thank you for taking the time to leave a review. We’re really glad to hear that Creately has been easy to use and that your overall experience has been great. It’s always nice to know when the product feels simple and approachable. We also appreciate your note about wanting more people around you to use Creately, as collaboration becomes even more valuable when teams and communities can work together in the same space. Best regards, The Creately Team BB Benjamin B. Lead Technical Expert Internet Used the software for: Less than 6 months ### "Great Free Model" November 15, 2024 5.0 Pros The free model is great for how much you get out of it, and the user interface is more than easy to work with. Cons I do with it was possible to collaborate on the free plan or export at least as JPEG or PDF, but its workable. Review Source Response from Cinergix April 30, 2026 Hi, Thanks for sharing your experience with Creately. We really appreciate you calling out both the positives and the areas where we can do better. We’re glad to hear that the free model has been useful for getting started and that the interface felt easy to work with. We also appreciate your feedback around collaboration and export options, as it helps us understand what users need most when working with Creately on different plans. Best regards, The Creately Team VVG Vishnu Vardhan G. Designer Education Management Used the software for: I used a free trial ### "My view of the application " November 11, 2024 4.0 I like to use the application when I feel I need to sort the thoughts out Pros I like the interface and how easy it is understand the flow Cons Though the interface is good I didn't like the limited options of diagrams Review Source Response from Cinergix April 30, 2026 Hi, Thanks for sharing your experience with Creately. We’re glad to hear that the interface made it easy to understand the flow and use the application when you need to organize your thoughts. We also appreciate your feedback around diagram options. It helps us understand how users explore different ways to visualize their ideas and where more discoverability or variety can make the experience better. Best regards, The Creately Team EB Emma B. Head of accounts Real Estate Used the software for: I used a free trial ### "Good and easy to use " November 7, 2024 4.0 I really enjoyed using the platform it is different from any others I tried and was easy to use Pros The functionality is really good you can add a lot of information and the flow chart I made could be really vast Cons Sometimes the formatting was a little bit fidly and would not follow on from the previous Review Source Response from Cinergix May 4, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately was easy to use and gave you the flexibility to create a detailed flowchart with plenty of information. It’s great to know you enjoyed the platform and found it different from other tools you’ve tried. We also appreciate your feedback around formatting consistency, as it helps us understand where the editing experience can feel more seamless. Best regards, The Creately Team jH jay H. Mgr Retail Used the software for: I used a free trial ### "good experience" November 13, 2024 5.0 We were very satisfied with Creately - very helpful and complete Pros The flexibility of the software and it was very easy to use Cons nothing, Creately satisfied our need - no issues. Review Source Response from Cinergix April 30, 2026 Hi, Thank you for taking the time to leave a review. We’re really glad to hear that Creately was flexible, easy to use, and helped meet your needs without any issues. It’s great to know you found the product helpful and complete. Feedback like yours helps other users understand how Creately can support a smooth and reliable diagramming experience. Best regards, The Creately Team JR Joseph R. CTO Internet Used the software for: 2+ years ### "Great software, sometimes has issues" October 30, 2019 4.0 When working, is excellent to integrate into JIRA and Confluence - just draw on the fly. Really like the export to PNG option as it makes sharing so much easier. Pros I like the integration into JIRA and Confluence and the stand-alone version - the ease of use of porting drawings from each to another. Cons There are issues with the JIRA and Confluence versions where existing drawings refuse to load. Not sure of the problem but it is annoying. Could be an issue with O/S or versioning of host software but really, it is annoying to not be able to trust that it will work. The desktop version running on Adobe Air is also a bit of a problem for me - adds an admin need to make sure the base software is secure and also makes me perceive the effort to be a bit less. Prefer standalone software on the desktop or an enclosed APP rather than something running in another environment. Reason for choosing Creately I liked the look and feel and it worked reliably. It took a long time for them to release a new version to work with the JIRA upgrade but then the loading issues started. Hoping that Creately fixes this. Review Source Response from Cinergix May 6, 2026 Hi, Thanks for sharing your experience with Creately. We’re glad to hear that you value the Jira and Confluence integrations, the interface, and the ability to export diagrams as PNG for easier sharing. We also appreciate the detailed feedback around loading issues and reliability in Jira and Confluence environments. Creately has evolved significantly since the older Adobe Air desktop experience, with current cloud and integration-based workflows designed to make access and collaboration smoother. Your feedback helps us understand where reliability matters most, especially for teams working directly inside their existing Atlassian tools. Best regards, The Creately Team VR Verified Reviewer Chief Technology Officer Computer Software Used the software for: 6-12 months ### "Highly recommended for businesses and individuals" March 21, 2019 5.0 Creately is highly recommended for businesses and individuals which create a large number of diagrams and flowcharts, since they can create these images quickly and without much effort, using the templates and other tools available. Pros Creately has more than 1000 templates, libraries and over 100,000 different examples which can be easily adapted by the user for their requirement. These examples can help the user visualize easily. The software can be used for creating flowcharts, UML and User interface mock ups in different patterns. One of the main advantage of Creately is the provision for collaboration, which allows the user to collaborate with up to twenty others online to create diagrams, flowcharts and other images together. This is helpful in collaborating with clients and colleagues any where in the world as required, saving time. The software can be used online or offline if required for creating different images. Pros - suitable for creating diagrams, flowcharts quickly - more than 1000 different types of templates and 100,000 examples available, which can be reused to create images quickly, saving time - collaboration feature, for working with customers and others world wide - can be used offline and online. Cons Cons - payment required, not suitable for those who require it occasionally Review Source Response from Cinergix May 13, 2026 Hi, Thank you for taking the time to leave such a detailed review. We’re glad to hear that Creately’s templates, examples, libraries, and collaboration features have helped you create diagrams, flowcharts, UML diagrams, and UI mockups more quickly. It’s great to know Creately has been useful for working with clients and colleagues across different locations. We also appreciate your feedback around pricing for occasional users, as it helps us understand how different users evaluate value based on how often they create diagrams. Best regards, The Creately Team VR Verified Reviewer Project Manager / Business Analyst Computer Software Used the software for: 2+ years ### "Creately for free and awesome drawings" April 4, 2019 5.0 Very interesting and glad that i found this to simplify the scenarios and work around my software projects. Pros Creately is a Free and open license on-line licensed software that can be used very easily for all sorts of diagramming and work flow designing. I have been using creately for more that 4 years for my work and campus work. Highly recommend using creately for simple or advanced diagramming Cons Limited options available in the free version was the main blocker for me and the watermarks. But always it is best to proceed with the paid plan as it is totally worth purchasing that. Review Source Response from Cinergix May 8, 2026 Hi, Thank you for taking the time to leave a review. We’re really glad to hear that Creately has supported both your work and campus projects over the years, from simple diagrams to more advanced workflow design. It’s great to know Creately has helped simplify scenarios around your software projects and that you’d recommend it to others. We also appreciate your feedback around free plan limits and watermarking, as it helps us understand what users consider when choosing between free and paid plans. Best regards, The Creately Team CL Clara L. Freelancer Marketing and Advertising Used the software for: Less than 6 months ### "Customer support destroyed my exeperience" March 31, 2019 3.0 So creatively is simple, straight forward to use and not expensive. Now beware it bugs a lot so you need to save every minute if you don't want to waste your time. I am working on the creation of a website for an algorithm. So I need one big graph that shows the workflow of my website perfectly. Needless to say, my diagram is big. With such work the online platform bugs a lot so you have to save every minute which is less frustrating than if you were losing your work every minute. Then I saved my final document on my desktop in the creately format ( in case there was a big terrible bug) I could redownload it. The big terrible bug happened (5h hours worth of work just disappeared for no reason) , and that is where I discovered that you can not download docs that are bigger than 10MB. Mine was 22MB. I've sent it the help center of Creately and asked for help and answers of why this bug happened. It's been a week now and although I got some response about please send me your email address and the name of your diagram nothing else really from them... Not only this app made me go made but the support team made me lose one precious week of work. I am now going to try and redo my work because I know now that Creately is good for small project but not big ones. A true disapointement Pros Simple, straight forward to use and not expensive Cons 1) it bugs a lot so you need to save every minute if you don't want to waste your time. 2) Even if you save your work on your desktop as well as on the online platform all your work can disappear. 3) Don't save your doc with the CREATELY template because after 10MB no one can use it or download it on Creately. Ask for help people prefer to start the conversation and then ignore. 3) Customer support is crap and when they don't know what to do they just ignore Review Source Response from Cinergix May 8, 2026 Hi, Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced, especially after investing so much time into a large diagram and not getting the support resolution you needed. Since your review, Creately has made significant improvements to the cloud workspace, saving experience, performance, and support resources. We understand how important reliability is when working on large, detailed diagrams, and feedback like yours has helped us identify where users need stronger saving, recovery, and support experiences. Best regards, The Creately Team Anand J. Program Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Must have this application if you are in operations department!" April 28, 2022 3.0 Pros This is one of the best application for designing Gannt and Orgnization charts to build. We can call our teammates to app and they can also contribute and comment on the designs. Cons Zoom In and Zoom out don't work sometimes. In a small laptop, it's quite difficult to build large volume designs. Review Source Response from Cinergix May 4, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately has been useful for building Gantt charts and organization charts, especially for operations work. It’s great to know that inviting teammates to contribute and comment has supported your collaboration. We also appreciate your feedback around working on larger designs from smaller screens, as it helps us understand where the workspace experience can feel easier and more comfortable. Best regards, The Creately Team Mujibullah S. Sales Engineer Telecommunications Used the software for: 1-2 years ### "User Friendly" October 30, 2019 5.0 Pros Flexible, easy in use and share with others without converting to PDF or print. Cons Still struggling with new release, it would be better if changes come with tutorial. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Review Source Response from Cinergix May 6, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately has been flexible, easy to use, and simple to share with others without needing to convert or print your work. We also appreciate your feedback around product changes and tutorials. It helps us understand how important clear guidance is when users are adjusting to new releases and updated workflows. Best regards, The Creately Team VR Verified Reviewer Intern Computer Software Used the software for: Less than 6 months ### "A tool to make your diagrams look attractive" January 10, 2020 5.0 The overall experience of using Creately is very much favorable as It helped me to create very informative diagrams for my projects. It is a well-equipped tool on which you can rely to get a satisfying output. Pros Creately is a great tool to design concise diagrams for various purposes such as mind maps, use case diagrams etc. It provides you an easy-to-adapt designing environment together with relevant designing objects for your diagrams. Creately gives you the ability to add collaborators for your projects which makes it easier to communicate while working. Even when you are offline, you can continue your work with Creately which can boost your productivity as well. Cons Downloading the diagrams as PDF files is not possible in the free version of Creately. You have to upgrade your account for that. The capacity of the free version of the tool is limited to maximum of 3 collaborators and one folder with five public documents. Review Source Response from Cinergix May 6, 2026 Hi, Thank you for taking the time to leave a review. We’re glad to hear that Creately helped you create clear, attractive diagrams for projects like mind maps and use case diagrams, and that collaboration made it easier to work with others. We also appreciate your feedback around free plan limits. Just to clarify, Creately’s current free plan has changed over time and now supports unlimited canvases and collaborators, while some advanced options, such as PDF export, are available on paid plans. Feedback like yours helps us make plan details, exports, and collaboration options easier for users to understand. Best regards, The Creately Team MM Mustafa M. art Animation Used the software for: 6-12 months ### "Best website" August 5, 2024 5.0 it is very good I use it for everything yaya Pros It is very good I recommend it to all the people Cons it is very good I have nothing to say about it cause its so good Review Source Response from Cinergix August 12, 2024 Hi Mustafa, Thank you for your review. We are glad you are enjoying Creately. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.