# Page 5 | Creately Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Creately the right Flowchart solution for you? Explore 216 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/127628/Creately/reviews

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Creately

4.4 (216)

[View alternatives](https://www.capterra.com/p/127628/Creately/alternatives/)

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Last updated March 16th, 2026

# Page 5 - Reviews of Creately

## Showing most helpful reviews

Showing 101-125 of 216 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Software Quality Assurance Analyst  
  
Used the software for: 1-2 years

### "Creately is diagrams and charts!"

February 9, 2018

4.0

Creating diagrams online

Pros

Creately is a great app to use It has a lot of useful features. It comes packed with a lot of shapes and icons which one can use to create flowcharts, structure charts and any other type of diagram one may want to create. It is not difficult to use, as a novice user can start using it off the bat.

Cons

Very, very useful app, but it might be a little bit difficult to navigate at times. The available shapes may seem a bit basic, but they get the jobs done.

Review Source

Lynnette C.  
Sr Manager of Implementation & Training  
Computer Software  
Used the software for: Less than 6 months

### "Super Easy Diagrams and Flowcharts"

December 3, 2019

5.0

Creately has made it easy to quickly put together diagrams to show instead of tell - always the best way to make your point when working with a public that has a short attention span.

Pros

Though Creately is easy to use from scratch, the number of templates they have available is fantastic and it is rare to have to start with bare bones. Fabulous template variety.

Cons

No real cons, using the public version, which has limitations for collaboration (limited to 3) it really hasn't been a detriment as this is a tool that is often used by one of us to create a map or process flow that has already been vetted by several collaborators.

Switched from

[draw.io](https://www.capterra.com/p/166985/draw-io/)

Creately is much easier to learn and use than the Draw.io tool, with greater image capacity - diagrams can be more infographic in style than Draw.io allows for

Review Source

AA

Amir A.  
Technical Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Great tool but let down by Flash"

March 28, 2019

4.0

We were able to use it to create various types of diagrams for IT projects.

Pros

Creately is easy to use and a beginner can start creating useful diagrams within minutes of getting started. There is a ton of variety of shapes and tools, and the diagrams/process flows created will often look better than other competitors.

Cons

\- Flash. We had to install adobe flash just for Creately. - No integrated with gapps. Compared to a tool like draw.io, the integration with gapps is really poor. - UI could be improved as well.

Review Source

Lisa T.  
Manager, Marketing Strategy, Investment, and Data Analyst  
Telecommunications  
Used the software for: Less than 6 months

### "Great for a free product and some useful templates, but not as user friendly as it could be!"

February 18, 2019

3.0

Easy to use for very simple diagrams and charts. Free version is nice if you don't mind your flow-charts being public. However, I wouldn't recommend it for any flowcharts that are more complex, or likely to be modified after the initial design.

Pros

This was a great product if you're looking for something to do very simple flows and charts in. Price point is great, and the free version still allows to use most features.

Cons

It was very difficult to keep flow-charts looking nice and showing clear connections between shapes once they became more complex. Although it was easy to design them, modifying them after was a challenge and was hard to keep them looking nice.

Review Source

ST

Sahan T.  
Assosiate Software Engineer  
Computer Software  
Used the software for: 2+ years

### "My experience in creately"

March 28, 2019

5.0

Mostly Im using creately for my educational purposes and some of office workrs. It’s really good tool to use and easy to manage everything on it.

Pros

It’s easy to use for drawing diagrams and providing pre build templates also. Diagram editing features are amazing and easy to learn.

Cons

The canvas area is limited for the larger diagrams, sometimes it says you have to manually save your changes for some problems.

Review Source

Ivan M.  
Project Manager  
Financial Services  
Used the software for: Less than 6 months

### "Easy to use, hard to organise drawings."

September 10, 2019

3.0

straight forward software

Pros

fast way to start using it immediately. Lots of patterns

Cons

Not easy to organise folders and move drawings among folders once you created them in one

Alternatives considered

[Visio](https://www.capterra.com/p/201133/Visio/)

Reason for choosing Creately

price and simplicity

Switched from

[Visio](https://www.capterra.com/p/201133/Visio/)

price, and easiness to use

Review Source

VR

Verified Reviewer  
Customer Success Manager  
  
Used the software for: 1-2 years

### "Create awesome diagrams and flow charts "

January 20, 2018

4.0

Pros

It has a lot of great looking elements to make your diagrams and flow charts, org charts great looking. Lots of color and interesting elements.

Cons

It's not very easy to use. It really takes a while to get used to how to do use it. It sometimes gets frustrating to get things done.

Review Source

Response from Cinergix

January 22, 2018

Hey, thanks for leaving the review. We're glad you're thrilled with the features. We're a bit sad you've found it difficult to use. If you can say why you found it difficult I can get our team to work on improving things.

VR

Verified Reviewer  
Consultant  
Legal Services  
Used the software for: 6-12 months

### "Just what we need"

March 28, 2019

4.0

We found the perfect solution to our business because before Creately we used Microsoft Visio (which is so complicated to use). Also, the learning curve (how to use it) it's really good.

Pros

\* It's very easy to develop a diagram chart from the scratch \* Import SVG and Google images

Cons

\* Sometimes it's really difficult to import a SVG file

Review Source

Nuno O.  
IT  
  
Used the software for: 2+ years

### "Good price/quality software"

July 28, 2017

4.0

Pros

Big database of templates give us a head start for the diagram.Simple and intuitive for all users. Has 5 free driagram for start and test the software. It´s possible to import from identical tolls.

Cons

If you need more users the price it´s a little high. No Portuguese language for the app.

Review Source

VR

Verified Reviewer  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "User experience"

January 2, 2022

3.0

The product is intuitive, but there is a lot of room for improvements to make it easy to use.

Pros

I don't have experience with similar tools to compare.

Cons

\- Pricing plans don't show limits in detail before use. When you are in half of the work done it show to upgrade the plan. It's not honest and transparent way how to treat users. - Adding collaborators doesn't work. After the invite, the other person with the received link doesn't see the document to work together.

Reason for choosing Creately

Google search

Review Source

VR

Verified Reviewer  
Marketing Coordinator  
Environmental Services  
Used the software for: 1-2 years

### "Great Product With One Major Flaw"

April 1, 2019

4.0

Pros

It does exactly what I need it to do - create org charts. It's easy to use with great functionality, and looks great.

Cons

The save/save as functionality is atrocious. I often lose past work because it'll save a current project over a previous one. When this happens I lose the opportunity to use a past chart as a template that would save me a ton of time. Then I'm forced to do it over again. If this was fixed it would be huge.

Review Source

MN

Mojalefa N.  
Director  
Information Technology and Services  
Used the software for: 2+ years

### "What a great platform"

March 29, 2019

5.0

When discussing with a client the proposed network changes, its easy to provide them with a graphic interface using Creately.

Pros

Easy graph creation. Easy to search function for objects. Easy print

Cons

Very few cons to speak about, you have to purchase the product to keep your information private

Review Source

VR

Verified Reviewer  
Compliance Officer  
Textiles  
Used the software for: 1-2 years

### "Excellent Process Mapping software"

July 16, 2019

5.0

Overall experience is phenomenal. Can't get more out of your dollar than this product (in this category). Collaboration is easy, export/ printing/ sharing of documents is easy. Project management is easy. All-around great product/ service.

Pros

EVERYTHING. This is an excellent product. Cost-effective, user-friendly, flexible, intuitive, and convenient.

Cons

Nothing - I have yet to find something I don't like about it.

Review Source

Indira A.  
MD  
Marketing and Advertising  
Used the software for: 1-2 years

### "Flow chart Creator app"

February 21, 2023

5.0

Pros

Easy-to-use app for creating a flow chartAbility to create multiple flow charts from different templates

Cons

Increase the variety of flow chart diagrams

Review Source

DG

David Growes  
  
  
Used the software for:

### "Well Worth The Price"

February 28, 2013

5.0

As a heavy Visio user I was bit reluctant to try this but was pleasantly surprised. The monthly fee is fair and the desktop price is extremely good when you consider that Visio costs around 300$. Love the usability of the interface. The diagramming area is large and far less cluttered. I like the concept of loading libraries as necessary because not only it saves space but help you find shapes faster. A little toolbar that appears when you select an object makes diagramming very easy. In 1 click you can create the next object and it will be automatically connected for you. Very convenient and saves many clicks and drags. Tried the real-time collaboration with a buddy of mine and it was a fun experience. Seeing each others changes as it happens it very productive. Overall well worth the price and highly recommended for teams.

Pros

Easy to use uncluttered interface Image search and icon finder object toolbar that makes diagramming faster automatic adjustments like aligning, text positioning real-time collaboration feature

Cons

Real-time collaboration features seems to slow down the application a bit

Review Source

HS

Hugo S.  
Agile Project Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Really worthy ;)"

March 28, 2019

4.0

It is fine and I have been paying myself for the license besides the fact that I am using in my third company already ;)

Pros

The plastic, colours and really easy to use.

Cons

Sometimes it hangs/stuck loading. Export sometimes seems slow for high definition

Review Source

VR

Verified Reviewer  
Intern  
Banking  
Used the software for: Less than 6 months

### "Creately"

July 16, 2019

4.0

Good and useful.

Pros

This is one of the best online tools that can be used for drawing UML and other diagrams.. this is very user friendly and you can add colours to your diagram as you wish.

Cons

One thing that I didn't like was when I tried to make an account after drawing the diagram, it didn't show the diagram anymore after the registration. And the exported diagram comes with the logo when you do not have a paid version. This is disadvantageous for those who do not use it frequently.

Review Source

VL

Victoria L.  
  
E-Learning  
Used the software for: Less than 6 months

### "No Customer Support and Software Being Sold on the Website is Not the Current Version "

August 13, 2019

1.0

I would have like to have created some amazing graphics/diagrams, but I wasn't able to use the features I thought would be included.

Pros

I paid for the software and then I tried multiple times to download the software. The link sent to me in my email with my license did not work. So then I tried to download from the software from the Creately website. Some links on the website didn't work. Finally, after on one of the pages I was able to download the software but is a much older version from 2017. It lack some of the features, and did not have the updates of the advertised newest version. I have sent several emails. I received two responses, the last response stating they were going to help get me the right version, then nothing. No customer service and the software is not what I thought I was receiving.

Cons

Lack of features advertised would be included. Lack of tutorials in the software. Lack of support with issues.

Review Source

VR

Verified Reviewer  
COO  
Management Consulting  
Used the software for: 2+ years

### "Great Tool for Project Management"

April 8, 2019

4.0

Pros

It is easily shared with multiple users to have a living document for collaboration.

Cons

The formatting and user interface is a little bit buggy and non responsive, especially on the desktop version.

Review Source

sD

sunita D.  
Software Quality Assuarance  
Information Technology and Services  
Used the software for: 2+ years

### "Software Ease Of Access in Usage"

October 30, 2019

5.0

i have extensively used this software and my overall experience related this is good.

Pros

its overall functions and usage is good enough for all .

Cons

the issue that i faced that was in arrow and dragging and test written

Review Source

HG

Hrachya G.  
CEO  
Marketing and Advertising  
Used the software for: 2+ years

### "Easy to organize and visualize scripts, flowcharts"

March 25, 2022

4.0

Pretty happy with the tool. Again, it is a perfect solution for those who want to visually see the chart, flows, scripts vs text editors.

Pros

Easy to use, visualize scripts, drag and drop.

Cons

Sometimes it can be tricky to copy/paste the text in the boxes. But this is not a deal-braker.

Review Source

EK

Edwin K.  
IT Technician  
Education Management  
Used the software for: 2+ years

### "Used mainly for Organisational Structure diagramming"

March 29, 2019

3.0

It gets the job done. Sometimes glitchy... and could be smoother really.

Pros

The ability to use different​ shapes through drag and drop.

Cons

Some inconsistencies in response to spae placement and position of text within​ shapes.

Review Source

VR

Verified Reviewer  
Quality Assurance Analyst II  
  
Used the software for:

### "Creately is a free online diagramming tool."

January 31, 2018

3.0

Pros

It allowed me to create lively and engaging flowcharts and diagrams. It has some great built-in icons and graphics that were very useful.

Cons

I don´t really like that Creately work space is a grey grid background. I feel that improvements could be made to the interface.

Review Source

JS

James S.  
Risk Director  
  
Used the software for: 1-2 years

### "Cost effective alternative to more expensive flow diagram software"

October 19, 2017

4.0

Pros

Great cost effective flow chart tool with all of the main features and tools that you would expect- Web tool is easier to use and allows for the creation of professional looking flow diagrams

Cons

Some of the templates can be a bit limited compared to other services- could do with being expanded to include a greater range of templates

Review Source

PS

PRASSANNA S.  
Program Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Very easy to use"

April 2, 2019

5.0

I use them to make as-is and to-be process flows, sipoc diagrams, architecture diagrams.

Pros

It is very easy to use and I like how intuitive it is. I like the feature set and the canned templates. I use it for professional diagrams and to make process flows and I find it way easier than visio and it also allows for collaboration which I love.

Cons

Could expand on the template set. As of now I have not not found what I need, but from my experience with other similar tools, I feel there could be more templates.

Review Source

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