# Actus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Actus the right Human Resources solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127653/Actus/reviews --- Actus 4.7 (62) [View alternatives](https://www.capterra.com/p/127653/Actus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Actus Ease of use 4.7 Customer Service 5.0 ## Pros and Cons in Reviews AK Abdelsalam K Systems AnalystRetail, 51 - 200 employeesUsed the software for: 6-12 months. “The system creates an excellent audit trail so fielding a regulatory inquiry is simple and straightforward, and the program is very useful during the quarterly compliance audit process“ April 12, 2025 AK Abdelsalam K Systems AnalystRetail, 51 - 200 employeesUsed the software for: 6-12 months. “I noticed that the Certification tracking notifications were short of flexibility in the sense of timing. Since it is a rigid framework, organisations operating under different cycles end up developing overlapping or gaps by default that require manual checkup.“ April 12, 2025 ZM Ziad M Advertising ManagerRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “The aspect that left the most impact in me was its capability to clear confusion about SEAR obligations in Actus.“ April 12, 2025 CG Celio G Operations DirectorBusiness Supplies and Equipment, 501 - 1,000 employeesUsed the software for: Less than 6 months. “It has been very useful during submissions to the regulatory bodies and internal assessment of risks.“ April 12, 2025 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RL Rebecca L. HR & Community Manager Aviation & Aerospace Used the software for: Less than 6 months ### "Liverpool John Lennon Airport " December 5, 2019 5.0 Our experience with Actus has been outstanding. From initial contact and tender process through to implementation and launch of the system I cannot fault the service we received. We had a very short schedule for build and launch to meet our internal deadlines but the whole team at Actus worked hard to ensure that we were able to achieve this. Every member of the team we have dealt with has been extremely helpful and patient with all requests we have made. I would highly recommend Actus to any organisation looking to implement a Performance Management system. Pros The main selling point of Actus was the level of personalisation they offered us as a business. When we began looking for a Performance Management system this was our No.1 criteria and Actus where able to deliver exactly what they had sold us. It was very important to us that the system we purchased was both user friendly and adaptable to the differing needs of our diverse workforce and this is exactly what Actus delivers. The reporting in the system is also excellent and has already enabled us to significantly improve our Performance Management reporting across all areas. Cons There were a couple of amendments we would have liked to make in the system before launch that we weren't able to implement due to it being part of the core build of the system. These however were only minor points and the implementation team worked hard to come up with suitable suggestions on how we could adapt these elements to better suit our needs. Reason for choosing Actus n/a Review Source Response from Advance Change December 6, 2019 Dear Rebecca Thank you so much for taking the time to leave such a lovely review. I know it will mean a lot to Swags and the team who are so dedicated. Credit is also due to you and your internal team because it was definitely a partnership approach getting everything over the line on time. We look forward to continuing to work and collaborate together Warm regards Lucinda Carney CEO HG Helen G. Director Mechanical or Industrial Engineering Used the software for: 2+ years ### "Feedback on Actus Software" November 26, 2019 5.0 As a company employee feedback highlighted a lack of development discussions and employee engagement. The software has benefited in both areas as well as allowing managers to see the benefits of more regular discussions. Pros I found the software was user friendly and each screen operated in the same way. It lends itself to an all year cycle of managing performance and ensuring dialogue is frequent with the employees. It also is split into logical sections so a review/meeting can be tailored and as long or short as required to cover possibly one area at a time. This helps with focus and allows reflection between meetings. Cons To start with it seemed disjointed but the more you use the product the more you realise it's better to be sectioned as I mentioned above to keep meetings short and focused. Reason for choosing Actus Actus was chosen as the software was developed and evolved from an organisational development company and not purely a seller of software. The staff were able to really understand organisational behaviour and how the product could be tailored to address our requirements Review Source Response from Advance Change December 2, 2019 Helen thanks so much for taking the time to provide us with a review, we are glad that the design of Actus lends itself to year round conversations and brought benefits to your business in terms of development discussions and employee feedback. We always welcome constructive criticism as well so we can continue to improve the product. TU Tara U. US HR Operations Officer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good concept, but find the interface not very intuitive. " November 22, 2017 3.0 Getting manager and employees to engage more. Pros Auto save in sections is very helpful! Visually it is appealing. The concept of everything we need is there, it's just getting people to embrace it! Cons The usability of the program "out of the box" is not there. People regularly tell me how convoluted they feel the software is. I think with lots of use, you can become more comfortable with it (but we are not there yet), but more streamlined and less thinking about where you have to go to do things would be helpful. Review Source Response from Advance Change November 23, 2017 Hi Tara Thank you for taking the time to give us a review, and also for pointing out how useful Actus is in encouraging people to engage more. Clearly, we are disappointed with the fact that you feel that your users are finding Actus difficult to use - this is really unusual so makes me wonder whether your configuration is not optimised. You are not one of our known Gooch and Housego contacts so I wonder whether you are aware of our free HRAdmin training sessions that take place monthly? Perhaps you would like to book on one of those and we can better understand what people are finding difficult about the system and perhaps improve your rating? Just contact support@actus.co.uk UK if you would like to book on and we will do our best to help you! I will also check in with Andrew McBride to understand his view point on this subject. Thanks Lucinda Carney - CEO- Actus ES Emma S. HR Manager Staffing and Recruiting Used the software for: 6-12 months ### "Actus" January 9, 2020 5.0 Throughout the selection, implementation and launch we were kept well-informed. We've been appointed an account manager post-implementation and received regular calls and training when needed. The system is straight-forward to use but has some really useful features, such as adding milestones to Objectives and creating Department Objectives to demonstrate how individual targets are linked to the overall business goals. Pros We liked that the software has the features that we need and is easy to navigate, and gives us a trigger when something is due, such as Appraisals, Probation Reviews, 360 Surveys, Objectives and Training Needs - this takes some of the burden away from the HR team in having to monitor and co-ordinate these tasks. We like that all employees have access to their performance record and this allows ownership of their goals, objectives and their career progression. Cons We can't think of anything we do not like about this software. A new talent management function is in the pipeline and this is perfect timing for our organisation as we are working on creating a succession plan which will now be possible through Actus. Review Source Response from Advance Change January 15, 2020 Emma thank you so much for taking the time to provide the team with such a glowing review. I know that both Swags and Jane have worked really closely with you and this is wonderful recognition of their support. Thanks again FT Fran T. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Efficient, Useful & Supportive" December 6, 2019 5.0 A very effective tool for managing performance and increasing employee ownership. Like the actions sections very much as a to do list so that outcomes and actions can both be recorded. Flexibility of system to really bespoke to individual organisational needs is also useful as well as the ability to link to Vision and Values to embed behaviours as the way we do things around here (the reward element). Pros Ease of use - agile and intuitive Excellent technical support and the provider really listens to opportunities to develop the system further Working groups to support development and ongoing enhancement Cons Ability to link with other software systems in a streamline way , eg, Relias Not as easy to align to other platforms such as mobile phone and tablets. Training hindered implementation as the principles of performance management took too long so roll out and use of the system was rushed during the training session and felt like an afterthought - this was rectified by the team v quickly though Reason for choosing Actus As set out in overall experience - we got what they said it would do and more. Review Source Response from Advance Change December 9, 2019 Hi Fran Thanks so much for taking the time to provide such a constructive review. As you know, we take feedback on board all the time and more features are coming in 2020 Many thanks Lucinda LS Lisa S. Training & Development Director Staffing and Recruiting Used the software for: 6-12 months ### "Essential Recruitment Ltd Review" April 16, 2020 5.0 Overall the experience, implementation and the using of the system as been a positive addition to our working day. \[SENSITIVE CONTENT HIDDEN\] our Account Manager is always on hand to assist, give suggestions - she is a pleasure to work with and a credit to the Actus team. Pros I liked that our training programme could be in one place and all could have access to this. That all development reviews are tracked, monitored and accessible in one place. Most of the features on this system add value and give you a structure to work to. Cons The system is sometimes a little slow. A couple of the features we are not currently using as these didnt appear to fit with how we work. Reason for choosing Actus It appeared easy to use and had the features we required. It could incorporate our internal training programme (with some work) which was a massive plus for me, in fact a game changer. The after care was in place which is also crucial when using a new system. Review Source CH Claire H. HR Used the software for: Less than 6 months ### "Great company to work with. Actus is a very user friendly system. " November 16, 2017 5.0 Pros The fact the employee and manager can both make updates and the system advises whichever of them did not make the update so they can chose to look if they wish. It is so easy to use that even employees who do not use technology in their daily roles can use it. They can use it anywhere that has internet access. Dashboards make it easy to see where you and your team are in terms of progress Easy to read reports Lots of add-on's available I implemented this system with my previous employer and used it for a couple of years before moving onto my current role. I implemented it with my current employer within 6 months of arriving. I love the fact it constantly develops and the technical team find smarter ways of doing things. It will never get out of date with legislation or look like an old system as the development team are first class. If you want to work with a company who value their customers, give personal service, can provide training and have a system that does everything it says on the tin then work with Advance Change Actus Cons We have just had a 2 day internet issue which has meant that nobody has been able to log onto the system at work. Not great when it is review time and managers are getting their objectives into the system! Not the systems fault at all. To be honest there is not anything you really could dislike. Review Source PW Paul W. Learning & Development Team Leader Human Resources Used the software for: 6-12 months ### "Much better!" December 6, 2019 4.0 Things just work and when there is an issue, the support desk are swift to sort things out. Pros Intuitive for our users which means less hassle for our admin function. Allows people to integrate 360 feedback easily into appraisals. Easy to maintain organisational hierarchy now we are set up. Easy for people to add in external emails etc. Cons Had to set up an FTP to maintain user hierarchy but this is all set up now. Not making use of the whole functionality so hopefully something we can do in 2020 Review Source Response from Advance Change December 9, 2019 Thanks Paul, we appreciate you taking the time to provide a review. Hopefully in 2020 you can make use of more of the functionality! NB Nicola B. Assistant Director of Education and OD Used the software for: 2+ years ### "Great overall experience - the team are excellent and a brilliant support throughout the project " November 20, 2017 4.0 Pros It is easy to use and developed to be specific to our organisations needs. Its overall functions - reviews/1;1's/Feedback/recognition - all in one place and linked.That it is web based so our staff can access it outside of their work environment if appropriate. Cons I cant think of anything that i dislike about the system as the team have reviewed and updated it for us as we go along Review Source Response from Advance Change November 21, 2017 Hi Nikki Thanks for taking the time to give us a review, we love working with you and the team at ESTH and look forward to continue developing the system functionality with your input Lucinda SG Steve G. HR Director (Interim) Hospital & Health Care Used the software for: 1-2 years ### "Highly versatile software and excellent OD support, the team can't do enough to help" February 14, 2018 5.0 Improved engagement, culture change, we hope it will support us in achieving a Good CQC rating at our next assessment. Pros Actus provides visibility of performance right down the organisation and the simplicity and user friendly design has proven really popular with our field based paramedics who are able to carry out 121's and update their CPD in quiet times. Actus is supporting us in our culture change programme and we are using it to encourage more frequent, quality conversations and to embed and bring our values to life. New functionality like the recognition tool and the 360 feedback is also proving popular. The Actus team have also been highly responsive to us, helping us to configure bespoke elements of the system so we hope to gain added value for using the system for onboarding and exit interviews as well as clinical audits. Cons I like the fact that Actus is mobile, but I do find it fiddly to use on my IPAD. We would love to integrate it with ESR but are unable to do so Review Source SB Stephen B. Owner Used the software for: ### "Great software with minimal learning curve" July 25, 2014 5.0 LIke most people I have a million things to do, and another million things on my mind at any given time. Whilst I know people development is incredibly important for the productivity of my business, it's often something I put to one side, or completely forget when the pressure is on. Actus is a breath of fresh air - it manages the crucial stages of employee appraisal - reminds me of employee targets, and their hopes and aspirations. Crucially though, it is very logically set out and uncluttered, and to date I have not needed any training in using it for my (admittedly small) company. I have also been greatly impressed by the support given by the Actus team. They are natural enthusiasts, and have given me some sound advice in how to get the best out of the software. I know this all sounds very positive - but truth be told I haven't hit any problems yet - and for me software that just gets on with the job without calling attention to itself all the time is exactly what I want to be paying for. Review Source MH Mark H. Senior HR Business Partner - Talent & Development Financial Services Used the software for: 1-2 years ### "Actus review" December 13, 2019 4.0 Pros Two areas stand out for me. Firstly, the software's customisation. It has incorporated fundamental aspects of our performance management process which has enabled us to achieve our business goals. Secondly it is easy to use and can be navigated with relatively little tutorial required. Cons Nothing of any note. Reason for choosing Actus The key differentiator was its ability to be customised to incorporate key parts of our performance management process. Review Source MH Mark H. Managing Director Used the software for: ### "Extremely user friendly, great support and very responsive" January 10, 2013 5.0 I would definitely recommend Actus and Advance Change to other businesses that want to increase engagement in their staff and engender a high performance culture Pros Easy to use Uniquely people orientated app, helped us to enable swift culture change around embedding people mgmt Cloud based, accessible 24/7 and from all sites and devices so excellent for engaging disperate groups of people Cons When we started this was new to market so certain aspects like recurring meetings were not in the system but Actus has enhanced the features throughout the year and responded to our feedback which is really refreshing Review Source CD Cathie D. Director Used the software for: ### "Actus Performance Management" July 28, 2014 5.0 A fantastic tool designed to change, support and drive best practice for individuals, line managers and organisations wanting to implement a performance management structure. The system is very simple to use and captures information in a proactive way which helps promote objectives, reviews and 1-2-1's as part of crucial business process rather than an HR tick box exercise. Employees love it as it helps put them in the driving seat of their own development and managers are able to empower and lead their teams more effectively. For anyone using a paper based system, this will transform the way you work! Review Source CM Carroll M. Managing Director Used the software for: ### "Managing Performance" January 4, 2013 5.0 Most performance management systems are bolt ons to HR process software. Actus clearly understands the challenges of successful performance management systems and behaviours through people. Pros Actus is very intuitive and easy to use. It helps the discussion with team members be more focussed and around development. It provides the right balance of driving results through meaningful conversations with people Cons I have not discovered any as yet Review Source AR Andy R. Operations Director Used the software for: ### "Highly recommended" January 10, 2013 5.0 Actus is an excellent way of driving team leader activities through your business. It offers great transparency and is a valuable business tool Pros System designed to embed best management practice Intuitive and very easy to use Responsive customer service High quality training and support Cons As an SME it offers perhaps more functionality in some areas than we need. Review Source DM Donna M. Team Manager Used the software for: ### "Actus software with our team." October 8, 2013 4.0 Hey reader. I like the Actus software because it is easy to use and a great place for busy people like me to keep all of their details. The main area that I benefit from is the absence management, but colleagues also use the performance management. The whole team have picked up and use it with minimal training. Overall - it's a great product to manage and motivate your staff. Review Source PH Paul H. Head of HR Used the software for: ### "Real partnership approach" October 28, 2015 5.0 We have been working in partnership with Advance Change for a year now to roll Actus out worldwide. We selected them for their partnership approach and training capability and really consider them part of our extended team. Review Source Response from Advance Change October 28, 2015 Thank you Paul - we love working with you guys :-) SA Stuart A. CEO Used the software for: ### "Great team and great software" October 28, 2015 5.0 Great to find software that is pragmatic and easy to use. The support from the Advance Change Team is fantastic, they are experts in what they do and provide the real personal touch Review Source JN James N. Director Used the software for: ### "Great tool. Takes the headache out of HR management" December 7, 2015 4.0 Actus is simple to use and allows us to ensure best practice for HR management without the cost of external consultants. Review Source Response from Advance Change December 13, 2015 Thanks James for taking the time to review :-) NG Nigel G. Training and Development Manager Used the software for: ### "Intuitive and easy to use" October 28, 2015 5.0 We have been using Actus for two years now and I am pleased at how easy it is to use. Review Source CG Celio G. Operations Director Business Supplies and Equipment Used the software for: Less than 6 months ### "Addressing some of the compliance-related issues in FP&A" April 12, 2025 4.0 Pros I like the full audit history that Actus maintains about every role assignment. It makes it fairly easy when one wants to determine who was supposed to be responsible for doing what within the time frame of a given period. It has been very useful during submissions to the regulatory bodies and internal assessment of risks. Cons I did experience slow queries especially when it had to do with historical compliance logs across large records. It does not pose a current problem but crawling older files from one department for other departments may be more efficient in future releases. Review Source AK Abdelsalam K. Systems Analyst Retail Used the software for: 6-12 months ### "Implementing compliance follow up across the entire firm" April 12, 2025 4.0 Pros The features that caught my attention with Actus are the real-time responsibilities assignment. The system creates an excellent audit trail so fielding a regulatory inquiry is simple and straightforward, and the program is very useful during the quarterly compliance audit process Cons I noticed that the Certification tracking notifications were short of flexibility in the sense of timing. Since it is a rigid framework, organisations operating under different cycles end up developing overlapping or gaps by default that require manual checkup. Review Source ZM Ziad M. Advertising Manager Retail Used the software for: 1-2 years ### "Ensured reliable support for SEAR and certification audits" April 12, 2025 5.0 Pros The aspect that left the most impact in me was its capability to clear confusion about SEAR obligations in Actus. In fact every given task does have a record within the digital environment and that somehow gives a lot of confidence to us compliance leads. Cons I saw that there is no auto escalation if one does not acknowledge the role assignment within a certain duration. This has to be done manually and may slow down some compliance operations, particularly, during peak seasons. Review Source MH Megan H. HR Manager Non-Profit Organization Management Used the software for: 2+ years ### "Mixed bag. Some real positives and some frustrations. " May 4, 2017 3.0 We have recommended this product... The focus on performance management is higher within the organisation than it was. This helps people make clearer links to business objectives and focuses their performance against personal targets. It has ensured that people have clear records where performance is good or where there are issues to be addressed and having the system in place has helped embed a more regular 1:1 process. Pros The fact it keeps a focus on performance through the year. It is logical (mostly) and provides a wealth of information should you choose to use it and allows for performance management to be continuous rather than set to specific financial years. The new appraisal format brings together everything onto one page which is brilliant and ensures an holistic view is taken to performance looking at personal development, career aspirations, objectives, links to the organisation... it is well thought out with great monitoring tools for managers and individuals to track where things are at. The support team are really helpful and have worked through issues that we've had and helped implement suggestions for development and improvement which is really positive. Cons It can be glitchy and it is not always clear what / where to do things so comments can look saved but they are not. It is in places too specific or complex so there is the capacity for user error and a well developed system should be set up for this not to be the case. I know that some of the issues we've had have not been seen elsewhere and can not be replicated to test but they have still happened and having no reason why is frustrating as preparing for 1:1's or appraisals is time consuming and personal. Review Source Response from Advance Change June 19, 2017 Thanks Megan for continuing to recommend us despite some of the challenges that we have undoubtedly experienced. I am pleased that you still gave our support and functionality a five star rating despite the glitches. I very much hope that we can continue to get your feedback and involvement via the forthcoming Customer Forums to enhance the product further, certainly around ease of use. Most people are saying the new format is really simple so we will be in touch soon to see if there is anything we can do configuration-wise to improve your perception! 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