Who Uses This Software?

State, County, and City Government Entities


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 2 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • WebQA
  • www.webqa.net/
  • Founded 2000
  • United States

About GovQA

GovQA, one of the fastest growing software companies in the country, provides SaaS-based, collaboration tools enabling the nation's top cities, counties, and state agencies to process complex work while facilitating internal and external communications in a highly secure environment.


24759

GovQA Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

GovQA Reviews Recently Reviewed!


Never fully got going

Aug 06, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: The demo version seems great and a good asset.

Cons: We signed up for Govqa for permitting and after a year and a lot of money and time it was never fully working, could be in part because we did not have the resources available to them to get it going but the sales team undersold how much work it was.