--- title: "Brown Paper Tickets Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Brown Paper Tickets Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/127715/Brown-Paper-Tickets/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Brown Paper Tickets Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Brown Paper Tickets ## What is Brown Paper Tickets? Free, socially conscious ticketing and event registration platform with 24/7 live, in-house, multi-lingual customer service. Low service fee for attendees. Free seating charts. No exclusivity contracts. Option to collect donations for fundraisers at the point of sale. Free ticket printing and shipping. Robust features and tools no matter the event size. ## What is Brown Paper Tickets used for? [Ticketing](https://www.capterra.com/ticketing-software/)[Event Management](https://www.capterra.com/event-management-software/)[Event Check In](https://www.capterra.com/event-check-in-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 71% Neutral 8% Negative 21% Starting price $0.99 Per Feature, One Time Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Brown Paper Tickets?[Manage this product listing](https://www.g2.com/products/brown-paper-tickets/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Brown Paper Tickets 3.7 (38) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price $0.99 Per Feature, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (38) Ease Of Use 4.8 (5,835) Value For Money 3.8 (30) Value For Money 4.9 (3,609) Customer Service 3.6 (31) Customer Service 4.9 (3,336) ## Brown Paper Tickets alternatives Highest Rated [4.9 (597)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (276)](https://www.capterra.com/p/47852/ThunderTix/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (194)](https://www.capterra.com/p/9322/Tix/reviews/) Starting price $0.25 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/127715/Brown-Paper-Tickets/alternatives/) ## FAQs about Brown Paper Tickets Overview ### Which roles and teams benefit most from Brown Paper Tickets? Brown Paper Tickets is most used by arts and event leaders, including artistic directors, executive directors, producers, and general managers, who manage ticket sales for performances and community events. Box office, operations, and marketing teams handle attendee registration, sales reporting, promotions, and event-day admissions, while owners and board officers oversee revenue and event planning. Answer based on 35 reviews Overview ### What company size and industries is Brown Paper Tickets built for? Brown Paper Tickets is for small event-planning organizations, with 91% of reviewers from small businesses and nonprofit management leading at 22%. It serves agencies, entrepreneurs, nonprofits, community centers, schools, venues, artists, and promoters, with entertainment and performing arts each representing 19% of reviewers. Ticketing is the primary use case for 79%. Answer based on 38 reviews Features and Usability ### What are the key features of Brown Paper Tickets? Brown Paper Tickets offers event management and ticketing features, including online, mobile, onsite, kiosk, and print-at-home ticketing. It also includes registration and attendee management, barcode ticket scanning, seating maps, payment processing, reporting and analytics, email marketing, social media integration, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Brown Paper Tickets offers a free version, with ticketing priced at $0.99 per feature plus 5.0% of each ticket price. Organizers can select payment, delivery, and purchase methods, and may pass fees to attendees. Reviewers describe it as low-cost, but report slow payouts and difficulties processing refunds after cancellations. Answer based on 10 reviews Integrations ### Which third-party tools and platforms does Brown Paper Tickets integrate with? Brown Paper Tickets integrates with 5 third-party tools, including Mailchimp for email marketing, Meta for Business and Twitter/X for social media, and PayPal and Authorize.net for payment processing. Answer based on 2 reviews Getting Started and Support ### What customer support options does Brown Paper Tickets offer? Brown Paper Tickets provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep. User feedback on support is mixed: many describe staff as friendly, helpful, and quick to guide setup, while others report delayed replies and unresolved issues when handling changes or event funds. Answer based on 9 reviews Ease of use ### Is Brown Paper Tickets easy to use for event organizers? Brown Paper Tickets provides a workable event setup process, but administrative tasks can feel less intuitive than competing ticketing tools. Event organizers often find basic event creation manageable and appreciate buyer data, while reports, transaction tracking, season-ticket setup, customization, and cancellation refunds may require extra time and careful navigation. Answer based on 11 reviews ## Features AI summary Based on 3,861 Ticketing reviews Capterra data shows that buyers of ticketing software rank the following features as their top priorities: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) Brown Paper Tickets supports **Event Ticketing**. However, it does not include **Online Registration**. Instead, it offers other features that reviewers also rate as important, such as **Ticket Reservations** (**59%**) and **Attendee Management** (**53%**). These features help businesses manage seat holds, track participants, and handle event logistics more efficiently, allowing teams to keep ticket sales organized and maintain better visibility into attendance. Event Ticketing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage tickets for specific events Ticket Reservations 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Attendee Management 3.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Process of managing, tracking, and communicating with individuals who are registered to attend an event Reporting/Analytics 3.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Barcode/Ticket Scanning 4.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Customer Data Management 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Searchable repository of information about clients Brown Paper Tickets 37 features ### All Features - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Badge Management: Create, manage, and print wearable badges - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Conferences/Conventions: Software that specializes in managing events such as conferences, conventions and trade shows - Credit Card Processing: Accept and process credit card transactions - Customer Data Management: Searchable repository of information about clients - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Ticketing: Manage tickets for specific events - Exhibit/Vendor Management: Manage location logistics and coordinate the participation of exhibitors or vendors in an event - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Data: Receive data and information in real time - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Reports: Reports specific to sales analysis for trends and strategies - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Sponsorship Management: Raise funds via sponsors and grants - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Brokering: The resale of tickets based on demand and availability - Ticket Reservations: Create and manage ticket reservations for various events - Ticketing: Customize, sell, and distribute tickets - Visitor Registration: Make a list and register visitors - Website Management: Built-in website builder or integration with third-party site --- Features 3.8 (35) 3.8 Based on 35 reviews ## Pricing Value for money 3.8 (30) Free Version Brown Paper Ticket $0.99 Per Feature,One Time It includes: - Assigned Seating - Barcode Scanning. - Donations - Event Customization - Event Promotions - Free Ticket Printing and Shipping - Full-Control of Stats - Live Sales and Support - Mobile Ticketing - On-Site Tools - Sell Tickets - Social Media Value for money 3.8 (30) 3.8 Based on 30 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/) ## Support, customer service and training options Customer Service 3.6 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.6 (31) 3.6 Based on 31 reviews ## User reviews Overall rating 3.7 Based on 38 reviews Filter by rating Counts reflect reviews available in this feed. 5(14) 4(13) 3(3) 2(2) 1(6) Mentioned topic Recent reviews first, then most helpful Ayano J. Independent Contractor Used the software for: 3-5 years ### "Simple platform for event needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 21, 2021 It has been great! Very simple and straight-forward, which is good for my clients who may not be so tech-savvy. Pros I really like the "fair-trade" model that Brown Paper Tickets embodies. Being in community development work, I like to source equitable tools and software for my engagements. Cons The interface of the BPT website could be improved. It has an old-style look to it that may not be appealing to all users. OW Owner Owner Used the software for: 1-3 years ### "Brown Paper Tickets is Great for Free Events" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 22, 2024 Brown Paper Tickets is simple to use and fast to set up. Pros Great free-to-create platform for all my free event needs! Cons When I do paid events I wish the final payout happened immediately. AD Artistic Director Artistic Director Used the software for: 3-5 years ### "Brown Paper Tickets has not paid me for our ticket sales." 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 15, 2022 Brown Paper Tickets, to be honest, was fine. Until the pandemic hit. They had promptly mailed me checks totaling $2640. Then emailed me, (due to the pandemic onslaught of cancellations) that these checks could not be cashed. I still have the checks, and have kicked myself for not cashing them sooner. It was a difficult time for most of us, and I understood. But now, more than 2 1/2 years later, they have not acknowledged any of my emails, other than by form emails. Over the last several years, I have seen them begin to operate again. I am going to see a friend's show next week that is ticketed through BPT. All I can say is, WHAT IS GOING ON? They seem to have decided that in the post-pandemic USA, debts are no longer owed. WA state actually filed a lawsuit against them and a settlement was reached. ALL creditors were supposed to be paid, across the country. But I have not been paid or acknowledged. They apparently think they can get away with this. I'm just a small voice here, but I say: let's NOT let them get away with this. Pros Given the situation, this is not really relevant. However, I'd say, AT THE TIME I was using them (before the payment that never happened), their customer service was very friendly and helpful. Cons Now it seems impossible to get anyone on the phone—so what I liked before has changed dramatically. Nicole W. Communications Director Used the software for: 1-3 years ### "Excellent choice for free online events" 4.0 March 21, 2022 Overall, Brown Paper Tickets is easy to use but not customize. Pros I appreciate that brown paper tickets doesn’t charge if you are not selling tickets. Cons It was sometimes difficult to find specific event data or make customer reports. Blake P. Operations Manager Used the software for: 3-5 years ### "Perfect for small-budget nonprofits" 4.0 November 9, 2021 Pros It's safe to say that BPT has stayed true to its mission from the beginning: providing low-cost ticketing and event management that's suitable for student groups and low-budget nonprofit organizations. It's simple, effective, and we've never had a complaint about the UX. Cons It would be interesting to see their branding / user-flow updated to something similar to Eventbrite, but I'm almost hesitant to say that because it's almost nostalgic at this point. O/ Outreach / Visitor Services Manager Outreach / Visitor Services Manager Used the software for: 3-5 years ### "Beware the gross negligence, you won't get your funds :(" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 11, 2021 We became customers of Brown Paper Tickets in 2008, using their services to sell tickets to our public tours. In 2020, we continued to use them and were lucky to safely remain open and hold our tours. Brown Paper Tickets has withheld over $30,000 of our ticket sales for tours from July through September, none of which were cancelled. We have gotten no response from them despite countless attempts to reach them, begging for an answer as to when we will get our funds. We are a small non-profit historic site, and our staff worked hard to bring in that income that we so heavily rely on. Brown Paper Tickets has been grossly negligent, and I wouldn't recommend them to anyone anywhere. We have since ceased all ticket sales through them and are shopping for an alternative. Pros I loved their customer service team until they laid them all off. They used to be so wonderfully helpful and kind, always available. Now they shut down the phone lines and refuse to provide answers. Cons It was complicated to set up for our needs at times, and was too time consuming / not very customizable. AD Artistic Director Artistic Director Used the software for: 3-5 years ### "Like everything but the payout" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 September 3, 2019 People in Minneapolis/St. Paul know BPT because so many small theatres are using them. I can see why. Overall, I would recommend it, but make sure your organization has no cash flow worries. Pros The fees are low, it's easy to use, you get good information about ticket buyers that helps create an e-mail list Cons Slow payout. I have to pay artists and venue, and BPT just takes forever to get the money to me. Colleen M. Marketing Manager Used the software for: 3-5 years ### "Cheaper than many alternatives, and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 12, 2020 Pros Very easy to use and implement. We used to sell event tickets right off our website using a more manual process, and when exploring options Brown Paper Tickets was recommended to us. After looking into it we decided to try it out on a free event. That went so well we started using it for paid events as well. We recently held an event with different t time options and their customer service was extremely helpful in walking us through getting our event set up correctly. Cons Interface/look of the site is a little dated. I wish you could customize it a little bit more. CD Creative Director Creative Director Used the software for: Less than 1 year ### "Love BPT, especially in the virtual world" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 November 12, 2021 I started using BPT after a bad experience with a larger event management/ticketing system. BPT answered my emails, provided great support for us as event managers and for clients. Pros I really appreciate that the BPT app/software allows me to collect information about attendees, easily duplicate events, and provides a unique URL for each event. Cons Found it a little clunky when we had to refund after an event cancellation. OW Owner Owner Used the software for: 3-5 years ### "I love BPT!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 3, 2020 Great! No complaints at all, and to be honest I think they are one of the best options there is. Pros BPT has truly democratized ticket sales – I've been using them for close to ten years, if not slightly longer, and they've never let me down. Cons Having used BPT for near a decade, I can honestly say I've never been disappointed by their offering. [View all Reviews](https://www.capterra.com/p/127715/Brown-Paper-Tickets/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Eventbrite vs Brown Paper Tickets](https://www.capterra.com/compare/114949-127715/Eventbrite-vs-Brown-Paper-Tickets)