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Free, socially conscious ticketing and event registration platform with 24/7 live, in-house, multi-lingual customer service. Low service fee for attendees. Free seating charts. No exclusivity contracts. Option to collect donations for fundraisers at the point of sale. Free ticket printing and shipping. Robust features and tools no matter the event size.
Provider
Brown Paper Tickets
Located In
United States
Foundation
2000
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Not Offered
Support
Email/Help Desk, Knowledge Base, FAQs/Forum, 24/7 (Live rep), Phone Support
Event planners and agencies, entrepreneurs, non-profits, community centers, schools, as well as venues, artists and promoters who sell tickets or set up registration to events.
Content Source: Brown Paper Tickets
Green rating bars show the winning product based on the average rating and number of reviews.
Brown Paper Tickets Reviews
Pros
We only use BPT for certain events, but have had good success with it. It is easy to check sales, set a cut off time to stop selling tickets, and print out a list of attendees.
The fees are low, it's easy to use, you get good information about ticket buyers that helps create an e-mail list.
My favorite thing about BPT is their commitment to social good - including donations to charity as a built-in part of their ticket links.
The customer service was excellent and personal. They are socially and environmentally responsible and are as up-to-date as any big competitor.
Cons
I made numerous phone calls and sent emails with only an automated reply. I filed a complaint with the state of Washington which mandated them to pay.
Brown Paper Tickets refuses to pay customers for events.
After having to cancel our Event for March 19th, 2020 because of COVID-19 communication with BPT has been bad. Also, They have been sitting on our event funds that were collected.
I know now that they do not respond well during a crisis.
"Simple platform for event needs"
Overall: It has been great! Very simple and straight-forward, which is good for my clients who may not be so tech-savvy.
Pros: I really like the "fair-trade" model that Brown Paper Tickets embodies. Being in community development work, I like to source equitable tools and software for my engagements.
Cons: The interface of the BPT website could be improved. It has an old-style look to it that may not be appealing to all users.
"Brown Paper Tickets is Great for Free Events"
Overall: Brown Paper Tickets is simple to use and fast to set up.
Pros: Great free-to-create platform for all my free event needs!
Cons: When I do paid events I wish the final payout happened immediately.
"Our organization is being ripped off."
Overall: Was OK until this summer. We have not been paid the $1000 in revenue for our June 2023 concert. We have contacted BPT and also events.com, which acquired BPT earlier this year. We are VERY unhappy because we are a small organization and can't afford to lose that much money.
Pros: It was relatively easy to use and not too expensive.
Cons: Difficult to set up season ticket event. Phone support is non-existent.
"Excellent choice for free online events"
Overall: Overall, Brown Paper Tickets is easy to use but not customize.
Pros: I appreciate that brown paper tickets doesn’t charge if you are not selling tickets.
Cons: It was sometimes difficult to find specific event data or make customer reports.
"Perfect for small-budget nonprofits"
Pros: It's safe to say that BPT has stayed true to its mission from the beginning: providing low-cost ticketing and event management that's suitable for student groups and low-budget nonprofit organizations. It's simple, effective, and we've never had a complaint about the UX.
Cons: It would be interesting to see their branding / user-flow updated to something similar to Eventbrite, but I'm almost hesitant to say that because it's almost nostalgic at this point.
