Brown Paper Tickets

Brown Paper Tickets

4.5 / 5 9 reviews

Who Uses This Software?

Professional event planners and agencies, business owners, entrepreneurs, non-profits, community organizations and entrepreneurs, as well as venues, artists and promoters who need to ticket events.


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Support
    24/7 (Live Rep)

Vendor Details

  • Brown Paper Tickets
  • www.brownpapertickets.com
  • Founded 2000
  • United States

About Brown Paper Tickets

Ticketing and event registration software solution with an option to collect donations for fundraisers at the point of sale.


Brown Paper Tickets Features

  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Brown Paper Tickets Reviews Recently Reviewed!


The best for Physical Tickets!

May 05, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ease of Use got 4 stars only because they have some really great functions/features that take a little bit of dedication to get down. But their customer service is AMAZING.

The price is a little high, especially compared to other non-profit ticket sellers, but it's because they mail out within 48 hours customizable tickets to each purchaser. So far the only reasonably priced non-profit focused ticketing solution I've found who does that and it's an absolute must for our event.

Vendor Response

by Brown Paper Tickets on June 22, 2015

Hi, Beth Ann -- Thank you so much for your great review. I just wanted to share -- our .99 plus 3.5% fee is actually the lowest in the entire ticketing industry. It may not appear that way because we are a bit "too transparent" and we include/pay for the ticket buyer's credit card fee in that 3.5%. Other companies claim a lower percentage ticketing fee, and then actually CHARGE a "hidden" fee that they will then tell you goes to credit card processing -- usually 2-5% per ticket, on top of the fee they advertise. We also give back 2.5% of our ticketing fee if you use PayPal or your own credit card processor. As a Not-Just-For-Profit, we ensure that the highest percentage of funds from donors and supporters goes to your cause, while other ticketing companies take more from your donors in profits. In addition, we offer free online fundraising with zero website fees -- while other online fundraising websites take an average of 5% of every donation for their profits.

They handle all the ticketing and tracking for my fundraising events.

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The program is easy to build your promotional material for your event. Once it is loaded, you can access multiple links for access to your event from different venues, such as website, Facebook, Twitter, electronic newsletter, etc. It's great!

Cons: I struggled a bit with the proper language to use as a nonprofit organization. For instance, we should avoid using "ticket sales" and present "suggested donation" instead. Brown Paper Tickets had a limited selection. After discussing this with them, they helped me work out the best solution, which was "admission donation"

Overall: I go to the site, build my fundraising event, and it goes live after it is reviewed and approved by Brown Paper Tickets. They handle everything. And, they provide periodic email notification of the progress of your ticket donations.

Brown Paper Tickets is easy to use!

Feb 08, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I'm a tour operator and I use Brown Paper Tickets to schedule tours. They make it so easy to schedule multiple events and it's also easy to go in and block out certain days. They've also kept me on my game by making sure everything is correct. Great help desk.

Cons: Brown Paper Tickets is a little messy visually. I realize it's a back-end made for utility, but it can be a bit confusing the first time you try to enter information.

Overall: I got an easy to use software that can set me up in minutes!

Socially/environmentally responsible and great customer service, even if it is a small company.

Nov 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The customer service was excellent and personal. They are socially and environmentally responsible and are as up-to-date as any big competitor.

Cons: They require too many pieces of information to complete an event. I honestly don't have much to complain about with BPT. Seriously.

Great support and customer service

Jun 20, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used it off and on since 2008. For Public Radio events, and for conventions and concerts. Ease of use is quite high. I've always gotten a quick reply to email or phone calls for support. I've never used it for events larger than 200 people. Lots of good reporting options.

Vendor Response

by Brown Paper Tickets on June 22, 2015

Thanks, Chris -- We appreciate your great review! You may not know that we are one of the only ticketing companies that offers 24/7 live customer service, for you and for your ticket buyers. Thanks for noticing our fast and helpful event concierge support.

Excellent Site for Selling Tickets Online

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Used this service twice. Once 3 years ago for a fundraiser event. Easy to use. Payment received within a week.

Used again for a small event last month. Again, the site is user friendly. Customer said it was easy to use. Event was easy to monitor. Payment was once again received within a week after event took place.

I highly recommend using this site

Not bad, not great

Sep 13, 2015
3/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: Takes a long time to set up multiple shows each night. Events must be completed and submitted within 10 days of the time they were last edited or it all gets deleted. Customer service was very nice, but could not bring back all the work I had done.

Capterra-loader

Great for ticketed events!

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Great for ticketed events because they print and send them for free! Customer service is quick and responsive.

Cons: They're a bit of a smaller company, and while customer service is great, making a ton of changes on the fly is not ideal. Best for more matured events, especially if you're printing the tickets.

Used software for event ticketing

Jun 04, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Plug and play. Allowed us to almost immediately get tickets for an upcoming event on to our website.

Cons: Limited choices on payment disbursement. No option to use own credit card processing or event online processing like paypal.

Overall: Immediate availability of ticket processing.