TrueERP

TrueERP Software Suite

4 / 5 28 reviews

Who Uses This Software?

We cater for any business that needs an ERP package to help manage their business.


Average Ratings

28 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training
    In Person
  • Support
    Online

Vendor Details

  • TrueERP
  • trueerp.com.au/
  • Australia

About TrueERP Software Suite

An integrated system with real time transaction reporting and a full spectrum of modules that can be turned on at any time.


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TrueERP Software Suite Features

  • Accounting Management
  • CRM
  • Dashboard
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Project Management
  • Purchasing
  • Sales Management
  • Supply Chain Management
  • Warehouse Management

TrueERP Software Suite Reviews Recently Reviewed!

I wish I never bought this software

Sep 29, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The sales pitch seemed like it would be easy. But ever since we have started it does not look like it was the case.

Cons: They promise free customization BUT that is just their tactic. I remember doing a meeting with customer rep and he said that they would do the customization of the software free. He even went as far as saying they would be going onsite for two weeks to "map" out the process and create screen shots to do these customization's. They did do the first part. But once it came down to creating what we asked for they are now saying we have to pay! That was not part of the package. I think it is because we have already paid them in full. I can see why they want full payment upfront WITHOUT even delivering anything! Now I am finding out they have changed their name twice. They also lost all their employees in the USA and now looking at their reviews it looks like they treat their employees horrible as well.

Down Hill

Sep 15, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The company is going down I think. They only have a staff of 5 people is Aus and non in the USA.

Pros: Their accounting package used to be good but after a update, it's full of bugs and accounting is wrong

Cons: zero customer support, bugs, freezes, software just does not work.

Useless Software ¿ Never Performed as Promised

Aug 08, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: On the surface, the software appears to provide a tremendous amount of functionality for a relatively low cost. But look very deeply and demand that the software is proven in your environment before you send them one penny.

Cons: TrueERP over promised and never deliver the key functionality of EDI connections to our retail partners. They had assured us that the functionality was in place and it only needed configuration to work with our vendors. After many months of working with the developers, they NEVER could deliver or even demonstrate the EDI functionality. They made one excuse after another and it became evident that they had no experience in EDI connections with major retailers and did not have a clue on how to make an interface work. After 7 months of trying to work with TrueERP, we gave up and requested a refund. They refused to refund the cost of the software which was never operational and we are now forced into legal proceeding to attempt recovery of our money. Don¿t trust TrueERP. If you still want to purchase their software make 100% certain it does everything you need before you give them any money.

Overall: NONE

Is TrueERP still in Business?

Jul 10, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Comments: We have three numbers on file for Customer Service, but it is always a guess as to which one is CONNECTED. Today, two of the three numbers have been disconnect and when I did connect, it was an answering service. We are currently locked out of the system. We have had this issue before with numbers not working. The support I can get thru to leave a message is based out of Hawaii. We are in a different time zone, so I don't expect a call back for a few hours.

Pros: The cost was what drove us to this product. It is cheap compared to other programs. We are now getting what we paid for.

Cons: The system is not flexible. We were told it would interface with SolidWorks, this has yet to happen. The General Ledger is set up by them, and we were not able to adjust as easily as they said. Some accounts, we just can't change. Customer Service is not available to us on a daily basis.

Running different types of reports is so easy!

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: In short, yes TrueERP has helped us manage the day to day business. It is a big program and it was a significant change overall. The past year has been a big adjustment and you guys are developing the Hire module for us. After those developments are complete it will be even more helpful. I would also give a higher rating for ¿Value for Money¿ once our additions are done and we can use the Hire module. I wouldn¿t hesitate to recommend the software to anyone with experience in inventory software, otherwise, there is a bigger learning curve. Besides that, I would for sure! Personally, I would describe the software as user-friendly!

Pros: Running different types of reports is so easy! The sort functions for lists and the ability to apply filters is also great!

Cons: We have had problems loading some of our really big reports. We also found an issue with the auto-reorder functionality but they are fixing this for us now.

Recommendations to other buyers: Set up a sample company to mirror your current company to learn how to use the software without mucking up your real data. Practicing in a sample environment has been really good for us!

Very user-friendly, that's why I got it!

Feb 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The software is very user-friendly, that¿s why I got it! I can always call in and get real-time support, however, sometimes I need to call them to follow up. I would recommend the software as well. If the Gold Coast office asks me to be a reference, they can ring me up for a recommendation.

Pros: The part I like best is the ease of use! You can get where you want to be quick!

Cons: It can be slow, for example when pulling the product list, particularly at our second location.

It is a very adaptable package!

Feb 07, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Comments: I would recommend TrueERP! It accommodates any kind of business and molds to what their needs are. You can tell by all of the different features that it would suit any company, especially larger companies. It is a very adaptable package!

Pros: The things I like best about TrueERP is that it is user-friendly and straightforward. It also makes invoicing very easy.

Cons: Only that with the last update some of our templates were affected & some preferences were changed which was a little time consuming to fix.

Recommendations to other buyers: I use the memorized transactions feature to copy PO¿s.

Wholesaling/Garments

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Comments: TrueERP has helped manage our processes and there are definitely parts that are user-friendly. Some parts are little more difficult to manage. We are always able to call and get real-time support.

Pros: All the best parts I take for granted because I use the software on a daily basis, and it does what I want it to do.

Cons: At times the speed and it would be great to have a report writer we could use.

Recommendations to other buyers: Use the shortcuts available for training, like the help pages.

Would I recommend TrueERP? I always do and already have quite a bit!

Jan 28, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Comments: It does help me manage the daily business, I think it¿s good and it does what I want it to do. I would like to embed more of the manufacturing features in, especially now with version 2017. The software is user-friendly, but the user environment is always changing so it could continue to evolve. I am always able to call and get real-time support, and support now is better than it was previously. I have recommended the software to others quite a bit.

Pros: I love that I can get things live. The value for the money is great because it is always developing.

Cons: It¿s great in development, but it¿s still rising. There are small functionalities I want it to have, like being able to print from the prepayment screen.

In the business of pool building & retail

Jan 26, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: TrueERP has helped us with POS, invoicing and tracking customers and stock. I suppose it is user-friendly. As with everything, though, for those who aren¿t as computer literate, you may have to play around. I am able to call in for support when I need it and I would recommend it.

Pros: Inventory and customer/stock lists

Cons: Financials

Recommendations to other buyers: Like any new program it takes time to appreciate the complexity.

Underground Mining/Manufacturing

Jan 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: TrueERP has helped me manage my daily business processes and I can call in to get real-time phone support. We are waiting on an issue with the tax summary, but this should be resolved in the latest version. I would recommend the software to a friend/colleague.

Pros: It¿s easy to use once you get to know it and I can make entries quickly.

Cons: Nothing really.

Expensive but if your big enough, its worth it!

Jan 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I had the pleasure of having an incredible sales person but this program is actually MASSIVE! You most certainly need to be a company of a certain size or bigger to get value out of this but it is jam packed with features! I don't know if this is true for everyone but my sales rep even told us that they can build in any other feature we need! So far I haven't seen anything they are missing though. This comes with all kinds of inventory management functionality as well as project management tools. This has accounting and finance built in and really is a complete set of tools for your distribution business.

Pros: So many features! This does it all, accounting, finance, inventory, project management, all in one!

Cons: This is an incredibly expensive product so it is not for everyone! You have to be of a certain size company for the numbers to make sense to you. Only if your big enough will you see the return on investment that makes this worth it!

Recommendations to other buyers: If you have a medium to large company check this out! After a certain size company the value of this software just sky rockets!

Going from three separate systems to this has made my life so much easier!

Jan 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Using ERP had definitely helped us manage our business! We used to have three separate systems for manufacturing, accounting and invoicing.

Pros: The feature I like best about TrueERP is accounts and I find the reporting very good. It¿s nice to be able to drill into a transaction when digging for details. I also like the ability to export to Excel. It¿s all very accurate!

Cons: Sometimes batch updates take some time because of all the data.

Recommendations to other buyers: I would definitely recommend TrueERP to a friend or colleague, I love ERP! Going from three separate systems to this has made my life so much easier!

The transparency and how everything is linked is great

Jan 09, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: ERP is user-friendly and a big step up from our last software; the way everything links together is great! We are a very complex company and have 3 major sites. We are still in the process of finalizing our specific additions/customizations. Once these are finalized we would be a great reference because of the complexity of our business.

Pros: I like the transparency between transactions, to reporting, to customer and supplier accounts, and how everything is linked.

Cons: The perpetual system is difficult for us. For example, in month-month reporting, I would like to prevent people from posting in previous periods. I would like these periods to lock and any adjustments to be posted to the following month.

Recommendations to other buyers: We have requested several additions around the purchasing and manufacturing processes. The specifics of these additions need to be mapped out very clearly between developers, project managers and your company.

Very user friendly!

Jan 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: ERP is user-friendly and has helped us manage a daily business, especially for my position. I don¿t usually need to call in for support, but when I do they are always there for me. I would recommend TrueERP.

Pros: It is very user friendly, if I don¿t know something I can usually find it, if not there¿s always help.

Cons: That¿s a hard question. I guess what I like least is that we can¿t customize our reports exactly the same as our sister company in Brazil.

Recommendations to other buyers: Get everything working before starting the go live phase.

Customer support is very friendly and can answer any question

Jan 06, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: TrueERP has helped us manage our sales, invoicing and purchasing processes. When we need support is good. I¿ve always used the California office, they are very friendly and can answer any question!

Pros: I like the ability to drill-down, it helps you find information faster, and I love the feature you have with templates, you can construct them on the fly.

Cons: Nothing that I really like least. For the most part, any issue we¿ve had has been resolved.

Recommendations to other buyers: Make sure when you make the conversion, to know which accounts you¿re using because it will impact reports.

Great customer service, it's user friendly and very reasonably priced!

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: I would recommend ERP because they have great customer service, its user friendly and very reasonably priced! I am always able to call and get real time support, and if I leave a message they always call back promptly. They usually solve my problems right away, but if they do need to get back to me it¿s generally within 1-2 days. If it's regarding an addition to the software, the longest we have waited is 1-2 weeks.

Pros: It is a very self-explanatory software.

Cons: I can¿t really find any issues with it.

Recommendations to other buyers: I have worked with 25-30 different software, so I know that this is very user friendly. You just have to know your needs from the software depending on your industry.

Currently running 90% of our business through the software!

Jan 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: TrueERP has definitely helped us manage our daily business. For the most part, it is user-friendly and I would recommend the software to a friend or colleague.

Pros: TrueERP is great because it incorporates all parts of our business. We are currently running about 90% of the business through the software!

Cons: It can be glitchy and I also wish the support was better and more reliable. It would also be nice to get updates when new versions become available. I am definitely interested in getting the next production version!

Great Software

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: First off, I love how this company actually tries to make sure their customers are happy. Most companies don't care after they have sold you. TrueERP really values customer service and pride in their product. This is one of the best decisions I have made for our company. The product is easy to use and I love the customization portion. The inventory management is seamless and in real time! This helped us since we have multiple locations!

Pros: Ease of use, customization and customer service

Cons: Reports are great but you need to be trained to get them designed correctly.

Recommendations to other buyers: Definitely, do your research! But for us, TrueERP is a great fit.

Great for accounting!

Jan 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's great from the accounting side because everything is linked! I also really like the ability to drill down into financials to easily be able to see where the numbers roll from.

Cons: That you can't drill into locked transactions without changing the closing dates in the software preferences, but I know once we update to the latest version we will have an option to include data prior to the closing dates in the main financial reports. It would also be nice to have an access level that makes all previous months read-only.

Overall: I would absolutely recommend TrueERP to a friend or colleague. ERP is user-friendly, has helped us with our daily business processes and I am always able to call to get real-time support.

Recommendations to other buyers: I like to print out my financial reports as I run them to help me see what changes were made in between dates.

Great product that links all parts of the business in real time

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Customization, ease of use, and real time.

Overall: Overall TrueERP has been very helpful to our business. It helped dramatically with our inventory control as well as our manufacturing. The staff is very knowledgeable and helpful. I would recommend this product to any business whether it be to start up or established.

Recommendations to other buyers: They do free customization of the software. Definitely, ask them about this feature.

ERP has made staying on top of my business easy!

Dec 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You can customize pretty much everything on it.

Cons: Integrating to a third party is not plug and play, they will definitely make it work but it will take some time.

Overall: The software is incredibly intuitive, pretty easy to navigate through and provides a lot of convenience with inputting as well as retrieving data.

ERP has helped us organize and is a true time saver!

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I am able to control inventory more accurately than we ever have so I can make sure I am ordering enough of the right products, which helps me ensure that products do not sit on the shelf. I can also finally trust that our accountant has real time numbers to work with when generating reports to give us a true and current glance at where we stand. We have also requested a few custom reports which were developed specifically for us, like software that comes with amenities!

Cons: Integration with FedEx did take some time and we had to go back and forth with them for a while. Not - show stopper by any means, but definitely require more effort than we had anticipated.

Overall: For the first time, I've found organization for my business. Inventory management was by far one of our biggest challenges and we could barely report accurately on the simplest of financials. TrueERP allowed us to track orders and make appropriate decisions based on our customer orders and real time figures.

TrueERP - Accounting

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: In terms of ease of use, overall functionality/quality and customer support I would rate ERP a 10 out of 10! It has helped me manage daily accounting processes and I am always able to get real time support. I would recommend ERP to a friend of colleague.

Lost Money

Oct 19, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The Software seems to offer a lot and seems to be easy to use.

Cons: The software, unfortunately, does not work. It seemed to have so much functionality, but once we attempted to use more than accounting and was updated to their latest version. That is when we started to have so many problems. The software freezes. We can not get a hold of US support. Its always out side of the country. It takes days for them to get back to me. I had to look for another software company. They seem to not care about their clients after taking their money.

It looks like they treat their employees the same as they treat their clients.

Overall: Please exercise caution when looking into this company.

Great ERP package

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: This product is user friendly and easy to use Covers all areas of business well Excellent inventory control principals The ability to to control manufacturing jobs is amazing Customer support is easy to deal with and informative

Pros: Ease of use Great customer support centres

Recommendations to other buyers: Great company to work with Onsite project managers very understanding to business needs & demands Training is informative and structure to allow the team to understand

As far as a program, it's beautiful.

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: In my experience, you will learn the software as you go, but TrueERP has helped me manage my daily business processes and I would describe it as being user friendly. As far as being able to call and get real time support, the last 4-5 months I didn't need anybody, but support is always there. I usually call the Australia office to get support and although it's not always the case that it will get resolved the same day, someone will get back to me regarding the issue.

Pros: I like that I am able to get the reports that are required and I wont lose any information that is in the system. There are many ways for you to search which makes it easy to find the information you are looking for.

Cons: If I leave and go away for a job it will log me off and I have to log back in.

Recommendations to other buyers: The most important thing is to understand what a computer is and what it does. Not many people truly understand how software works and I think people have to adjust expectations and understand what the program does.

TrueERP was the Solution we needed!

Mar 21, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: They are on top of any concerns we've come across and the product works very well.

Cons: We had to do some figuring out of our own with certain things. Things were specified that would be included but not enough to where they wouldn't be specified right away.

Recommendations to other buyers: Do your research! I researched for 3-4 months for our small company. Giving the fact that we hadn't changed our ERP Software in 30+years it was a very drastic but necessary change. We are happy to be moving forward with the times and with all of our information being in 1 place, instead of 2 or more.