--- title: "NOVA Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is NOVA the right Trucking solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/127789/NOVA/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- NOVA 4.7 (42) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of NOVA Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JS Jentry S Operations ManagerLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “Aurora software is very user friendly with being able to send out all the correct information to our customers/carriers.“ January 27, 2021 ## Showing most helpful reviews Showing 1-25 of 42 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Verified Reviewer Business Development Representative Used the software for: Less than 1 year ### "Ease of emailing with NOVA" December 19, 2018 5.0 Pros Being able to load a large list and schedule emails all at one time Cons It was glitchy at times, and it sometimes sent an email that was already sent Review Source R Reviewer CEO Used the software for: 1-3 years ### "Awesome Service" February 1, 2021 5.0 Overall experience has been Excellent!!!! Great customer support, open to ideas and suggestions from customers. Pros All of our information in one place. Do not have to go between systems to dispach, invoice or pay vendors. It is a one stop shop that more than meets all of our needs!!!! Cons Nothing really, if I am having a problem with something, I just call support and ALL of the issues are handled quickly. Review Source R Reviewer Logistics Specialist Used the software for: Less than 1 year ### "Many Transportation Requirements Not Featured" November 4, 2019 3.0 Pros The professionalism of the support team. Always cordial and a sincere desire to help. Cons The software does not alert you when a driver has an upcoming expiration; cdl, medical certificate, annual review. The maintenance section does not have any alerts for upcoming service, annual inspections, tag renewal. Also, the maintenance section has very limited search capabilities. It will not let you search by VIN #'s or by Tag #'s. This is a huge disadvantage. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Aurora Software" October 24, 2019 4.0 The people have been great to work with. They have guided us along the process of building our customized software needed to operate our business model. Pros That it could be customized to fit our industry needs. Cons The change over from our old software to the new software was a bit challenging as a user. Also we are not extremely compatible with Quick Books and it currently forces us to re-enter a lot of information. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Excellent Customer Service and features" November 15, 2019 4.0 For the most part it's really great software, and when there is something wrong Aurora will be there to fix it ASAP. They make you feel like a customer and not just a number. I feel that is the most important thing. Having help when you need it instead of being transferred around and sitting on hold forever. You can overlook the small faults if you know they're on top of it right away. Pros Users can play with this software without fear of messing anything up and tailor it to your needs for the most part. Customer service is wonderful, as always, and they are willing to help with anything from the simplest question to implementing new features. It's pretty intuitive... if you feel like you SHOULD be able to do something, more often than not that is how the software is set up to use. Dragging and dropping, right clicking for menus. Color coding and system messages are all so useful with NOVA. Lots of helpful reports for every department. Cons In regards to the NOVA software, the help file is painfully out of date, that is, if there's any info on the specific feature at all and not just a blank page. I would rather be able to look up and do something myself than feel the need to call CS every time. New, useful features are added without letting us know. Sometimes it's like a bitter-sweet surprise discovering something "new" only to find out it's been there for months. Still pretty buggy in spots. Updates can cause downtime, but not for long. Review Source R Reviewer Pres Used the software for: 3-5 years ### "Nova lack of customer service" February 22, 2024 4.0 Fair, they either dont have enough staff or dont really know what customer service is Pros It worked well, except when the were doing a upgrade without notifying us. Occasionally it would just stop working. And God forbid you try to call for text support or to order a additional device for a new vehicle, i called a month ago, never hesrd from them. Cons Being non responsive numerous times i called Review Source R Reviewer VP, Operations Used the software for: Less than 1 year ### "Aurora chosen as replacement to our current system" April 1, 2019 5.0 My overall experience with Aurora Software has been outstanding. Our company has many facets. We are a LTL consolidator with in house warehousing, LTL logistics company, and a TL logistics company with a brokerage division. We looked at many packages before making our changeover and none of the others we reviewed could handle all of our multiple functions. Aurora software has benefited us by giving visibility to our dock operations, as well as our, dispatch and back office functions. Pros Features I like most about the software are: Visibility for dispatchers and operations - nothing is hidden or lost Integration between modules - no need for double entry of information Interaction with driver applications - engages drivers and allows simplified updates from driver that are captured immediately into the software, including document images. Customer service and resolution to questions are immediate, personal and thorough Cons There is nothing that I currently do not like. The biggest challenge for me in this installation has been wrapping my mind around the simplified structure. Coming from the package we are currently using, I am constantly looking for duplication of data, 'work-arounds' for items that cannot be solved, etc. -- So far nothing has come up that Aurora has not been able to address. Review Source R Reviewer Accounting/HR Manager Used the software for: 3-5 years ### "Our trucking software" October 24, 2019 4.0 We have been with Aurora for a very long time and seen many changes over the years. All positive changes to stay relevant to the trucking industry. The team at Aurora has been there for us 100%. Pros The NOVA software by Aurora stays current to the ever changing processes of the trucking industry. It is user friendly and can always be tailored to your specific needs. It has changed the way we operate our business to be real time, which makes our customer's extremely happy. Cons The software is always changing to keep up with trends and times. It is your responsibility that you keep up with those changes. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "Best Dispatch Software" April 1, 2019 5.0 From the Sales team, to their support staff, you can count on them to solve any issue that might come up. 99% of the time we find its something that one of our staff did wrong, yet they are always willing to help figure it out and train the staff person to make sure they completely understand how the system works. If you in the market for a new system, you have to give Aurora Software a look. Pros Simple and easy to use. From customer service, Dispatching, billing, and accounting. Everything you need on one platform. It helps keep my team on the same page as the information about our accounts is available to everyone. Cons Its hard to answer, any time that we have asked for a simpler way to do any process, Aurora has found a way to modify and make our ideas part of their system. You cant knock a system that works with you and for you. Review Source R Reviewer dispatcher Used the software for: Less than 1 year ### "impeccable customer service" May 12, 2020 5.0 huge thank you to this team! We really appreciate the kindness and efforts we constantly receive from you all! Pros This program is EXTREMELY easy to use and the integration process was simple! Cons Anytime I find something that doesn't work for me, this team of professionals goes ABOVE and BEYOND to correct it where at all possible. Review Source R Reviewer GM Used the software for: 3-5 years ### "AURORA NOVA REVIEW" February 1, 2021 5.0 We are an LTL and Truckload carrier and this software has the ability to cover every facet of the business. Pros Simplicity and ease of use. Exceptional customer service. Cons After using this software for over 15 years we have not encountered any issues to not like this product. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Software Review" February 26, 2021 5.0 It's been fine Pros It is very easy to learn and use and works well for our small company Cons Nothing it works fine for us as we are a small trucking company Review Source R Reviewer President Used the software for: 1-3 years ### "Nova" February 5, 2021 5.0 Great customer service. Pros We use Nova for both our brokerage and trucking operation. Very easy to use. Cons Can get confusing with multiple screens open. Review Source R Reviewer RATE CLERK Used the software for: Less than 1 year ### "CUSTOMER SERVICE IS FANTASTIC " February 8, 2021 5.0 Pros Tracking with this system is a lot easier than our old system, and accounts receivable and collections has reduced my time by hours. When I worked on our past dues it would take me up to 2 days, now it takes around 2-3 hours. If you have a question there is always someone to help you at Aurora. Cons The one thing I would change is when a shipment has an osd problem I wish there was a way to flag it and hold it in a separate area instead of always hanging out in the undelivered report. It would be nice to keep osd shipments separate until they are rectified. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Nova" February 17, 2021 5.0 Pros The software is made for a carrier and the functionality has been carefully crafted through carrier feedback over the years. Their customer support is second to none, and they'll go out of their way to add new features if it's a reasonable request. This gives the software a "custom" feel, even though it's an out-of-the-box solution. Cons There isn't too much to dislike about the software. TMS systems that cater to the carrier, or in this case, are exclusively for the carrier, are not easy to find. There are a tons of bells and whistles but they are all there to enhance the carrier's user experience. Review Source R Reviewer PRESIDENT Used the software for: 3-5 years ### "GREAT AND EASY TO WORK WITH" October 14, 2019 5.0 I use the dispatch system and invoicing for over % years already and absolutely love it. Pros What I like the most about this software is the fast response of the team and friendly user guide. Cons Nothing to dislike. The whole team is awesome and understanding. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Aurora makes things easy." March 27, 2019 5.0 Aurora has outstanding customer service. During our transition to new software, they have gone above and beyond to be sure we have everything we need to keep our business running smoothly. Pros I love the variety of features in the software. I'm still learning how much I'm able to do with it. It is easy to navigate and keep up with our customers and their freight. Cons Occasionally we have a problem with locating some information that we need, but customer service is amazing and helps us with any problem we face. Review Source R Reviewer Director Ocean Operations Used the software for: 3-5 years ### "Aurora Software Review" April 18, 2022 4.0 Professional demeanor and extremely helpful to increase ease of use of software Pros Ocean Container Dispatch System Ease of Use and Real Time Update Cons Inability to interface with real time container arrivals Review Source R Reviewer Managing Member Used the software for: 3-5 years ### "Aurora Software" March 29, 2019 5.0 Our experience with Aurora has been positive. Simply put, their software allows to trace, track, rate and invoice shipments correctly and efficiently. Pros Aurora Software is tried and proven. Their management team and programmers have years of experience in the transportation industry. Aurora's customer service department is always friendly and helpful. Cons We use an internet version of Aurora's software. Sometimes it drags due to high internet volumes. Review Source R Reviewer office manager Used the software for: 3-5 years ### "AURORA" April 1, 2019 5.0 Having an easy software to deal with is very helpful to new hires that are not familiar with the system. The support team is very helpful and knowledgeable about any questions we have. Customer service executive was always prompt to return calls and always available to assist. He was very knowledgeable and always solved problems. He is very dedicated and cares about his position within the company. Pros Each program is easy to use. Each step is easy to follow. Cons Nothing. All is great. Do not have any complaints Review Source R Reviewer VP Operations Used the software for: 3-5 years ### "Great Software" March 19, 2020 4.0 The Aurora Nova Software system is a great tool for those in the trucking industry. But even better than the software is the great group of people at Aurora. They are always pleasant to deal with. They work hard at making sure they understand what your software needs are, and provide solutions within their software system. Thanks Aurora team for your great support over the years. Pros Drag and Drop capabilities, EDI, customizable layout. Cons Can be a little slow at processing/carrying out commands at times. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "The Junction LLC" February 1, 2021 5.0 We have worked with Aurora for about 4 years. We have started some pretty changeling business to put into a TMS software. The team we work with at Aurora was up to the challenge and has been able to match all or our needs. Pros As a broker we use many different modes of transportation. Aurora software is very user friendly with being able to send out all the correct information to our customers/carriers. Cons Every want or needs has been meet with quick response. No cons Review Source R Reviewer Accounting Manager Used the software for: 3-5 years ### "Great Software" April 1, 2019 5.0 The customer service at Aurora is excellent. Pros I appreciate the continuity of Aurora software. Once we have it completely implemented, it will help with office efficiency and a much-improved workflow. Aurora is user friendly and easy to navigate. Cons I knew the transition from our old software to new software would be time-consuming. This is the only issue I am having, however that has nothing to do with the software. Review Source R Reviewer A/R & Systems Used the software for: 3-5 years ### "Can't say enough..." March 20, 2019 5.0 I have worked with the Aurora Software team off and on for almost 30 years. They are an amazing group of people that know the business and take pride in what they do. Always there to help and go above and beyond. The programmers are awesome! Whatever your programming needs...they will do it. Pros Ease of use, setup is a breeze and easy to navigate through Cons I don't really have any cons but if I have to say something...font could be a tad larger Review Source R Reviewer Vice President Used the software for: 3-5 years ### "Aurora Software" October 24, 2019 4.0 We have used this software since 2004 and it has completely served our purpose. Looking forward to an updated version of an already excellent system. Pros The ease of use. The ability to customize it to suit our needs. The quality of the personnel that trains us and answers our questions. Cons Not as up to date as it could be for the changes in our industry. 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