# Infios Transportation Management System Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Infios Transportation Management System the right Transportation Management solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127795/MercuryGate-TMS/reviews --- Infios Transportation Management System 3.2 (16) [View alternatives](https://www.capterra.com/p/127795/MercuryGate-TMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Infios Transportation Management System Ease of use 2.8 Customer Service 2.6 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Henry O. Online influencer Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Durability " May 2, 2022 5.0 Wonderful, highly productive, save cost and time. Pros So user friendly and can translate importance Cons If not properly studied can be hard to understand Review Source ER Elyse R. Carrier Procurement Analyst Logistics and Supply Chain Used the software for: 1-2 years ### "Easy to Use and Visually Clean" June 7, 2024 5.0 I’ve enjoyed using it and it provides good flow and information between internal departments. The information is all readily available on the Home Screen. Pros Each row of the system shows all the essential shipment facts- load number, carrier, customer, carrier, stop, destination- and so it is easy to read and quick to find the essential information for each shipment. The fact that the shipper also has visiting to all the shipments streamlines the entire shipping process. Cons The initial user experience could be more intuitive. One you learn to use it, it is a great system. There is a significant learning curve for many new users. Review Source VR Verified Reviewer Developer Transportation/Trucking/Railroad Used the software for: 2+ years ### "MercuryGate Review" May 25, 2021 2.0 Very poor, the product feels as though it was designed by Devs inexperienced with the transportation industry and lacks automation in many areas where it should be an obvious. The amount of money spent on customizing/making this software work is astronomical. When you submit a ticket for support, at times you will receive a request for 8 hours of "Discovery", followed by a 50 hour billable quote. Not at cheap rates. Pros \- Web based - Variety of import/export options. - Ability to see underlying XML within TMS was helpful for developing "out of box" solution. Cons \- Customer support lacking knowledge of system, delaying support. - Anything not native to MG (which is a lot) is extremely expensive to pay MG to develop. - Any custom developments become available for purchase by your competition if using MG. - Many integration options broken or require extensive ($$$) work to configure. - Shady business practices, such as blaming customers for server failures or outages when root cause is determined to be due to MG. - If on a shared server, no access to lower level configuration, you must pay to have developed/implemented. - SSO option is insecure and does not support modern authentication. - No working integration with financial software. - Paid services function poorly (such as P44 integration) - Custom code is not reviewed during forced releases, potentially breaking and requiring significant cost to have them fix. - No constraints or limits defined for web service interaction, which leads to a dedicated endpoint that costs $3000 USD/month. - Lack of accountability when MG goes down (5x in 1 year) with very vague root causes provided. - Look and feel is terrible, new visual does not work properly - requests to fix required billable time. - No visibility on EDI transactions and files, status updates are applied but no troubleshooting possible. - Most of our functionality was designed in house separate from MG to accommodate automation. - Generally all work in the TMS is manually done, one page at a time, many clicks needed. Reason for choosing Infios Transportation Management System I didn't have input. Review Source PATRICK C. principal Computer Software Used the software for: 2+ years ### "Solid performance for most companies" September 28, 2019 4.0 The product is good. Easy to work with the information and intuitive. Pros This product is made for handling various modes. It is easy to use and companies can continue to extend its use and gain more value. Cons Implementations need to improve. Many implementations have not went well and JB Hunt had a major lawsuit with Mercurygate. Review Source Beau W. Used the software for: ### "Good TMS but complex" December 13, 2016 4.0 Great TMS for larger companies but it is difficult to use and hard to train new users on. The software is very complex. Review Source Samantha L. Marketing & Social Media Transportation/Trucking/Railroad Used the software for: 6-12 months ### "If I could give support 0 stars I would" December 16, 2021 3.0 Support team is basically non-existent. I can open a ticket and not hear back for over a month and when I do its like the support person barely even looked at it and just threw in some random answer. Pros This software really does have a lot of functionality but its over-engineered and pretty difficult to make the customizations. Cons How cumbersome it is. You have to look in various places to make changes. ALSO V3 is not a mirror of legacy when it comes to functions/features. Review Source AR Amber R. COO Logistics and Supply Chain Used the software for: 2+ years ### "Good product but not for mid-size FTL asset companies or 3PL's. " October 13, 2020 3.0 It was very hard to get someone on the line to help with day to day issues and it's very expensive to have even the smallest thing fixed, created or altered. Pros It was able to do most day to day needed functions. Cons It was not built to use in a traditional brokerage set up. It seemed like it was best suited for an LTL platform. Reason for choosing Infios Transportation Management System At the time we felt it would fit the growth for the company. Review Source JM Jordan M. Application Integration Specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Robust TMS for various types of loads, but has a bit of a learning curve." April 5, 2018 3.0 Pros \-You can work with the vendor to have the software customized to your specifications. -Can integrate with other corporate systems. Cons \-The options are limitless....very hard to find standardization if you want to manage on premises. -The interface isn't very user friendly to begin with. Some tasks can be hidden and skipped by inexperienced users. -Requires an experienced engineer to implement, and can have lingering effects if done incorrectly. -Support is needed frequently, and is not cheap. -New interface is slow to produce search results. Review Source VR Verified Reviewer Logistics Coordinator Outsourcing/Offshoring Used the software for: 6-12 months ### "This TMS has the tools to quote, book, manage and invoice shipments, however is not friendly user." March 7, 2018 3.0 Pros What I like the most about this TMS is that when you already learn how to use it, it has all the tools available for you to update your load, to create a new one, to set up customers, get documentation need it when moving a shipment, verify claims and provide invoices. Cons The way it looks is not friendly for new users. You have to look for the options you want to use and sometimes there are several steps that need to be follow when you want to complete a simple action. Review Source NO Nicky O. Independent Stylist Textiles Used the software for: I used a free trial ### "Not what I was expecting " April 14, 2024 3.0 Pros MercuryGate is a great system for people with shipment and freight needs. The Free Trial gave me a chance to check things out first. Cons It was really no use to my needs. I have no issues with it but was not what I intentionally needed it for. Review Source TL Theodore L. Dir of Procurement Transportation/Trucking/Railroad Used the software for: 1-2 years ### "MercuryGate TMS Review" September 23, 2020 1.0 Horrible customer service. Never respond and nickel and dime you for everything you need. You want to talk to someone on phone, theres a charge for that Pros Liked being able to sort loads and customize reports Cons very hard to use. Way to many steps to close out loads Review Source DH Dillon H. Account Manager Logistics and Supply Chain Used the software for: 1-2 years ### "Mercurygate" October 22, 2020 2.0 Underpowered but usable Pros easy to ramp up to full use, but very low ceiling. Cons very few time saving functions that most of the industry already has. no ability to repeat orders etc. Review Source AB Andrew B. Freight Broker Logistics and Supply Chain Used the software for: 1-2 years ### "Andrew Spartan" October 14, 2020 3.0 Decent, could have been better Pros The ability to quickly filter through carriers when assigning someone to a shipment Cons 57 year-long waiting times for screens to load Review Source TM Tyler M. Freight Broker Logistics and Supply Chain Used the software for: 6-12 months ### "A Synopsis of MG " October 22, 2020 3.0 i would describe it as a roller coaster. When it worked well I was happy and able to perform my job fluidly. When it did not work well I would fall into a state of overwhelming anxiety - I would liken it to fear Pros What i liked most is that the software worked Cons The software looked old and like it needed a makeover Review Source JP Jennifer P. VP of Logistics Consumer Electronics Used the software for: 1-2 years ### "Too much information required" December 14, 2018 4.0 Pros This is a very powerful program. There is a lot of information and customization possible and it is widely used by retailers. Most 3PL are familiar with it. Cons it's difficult to sort through what's needed and what's not, in order to route Review Source JG Joshua G. VP Business Development Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Simplified Mobile access Fleet Management for High Tech Trucks" December 7, 2017 3.0 Pros Robust, and lost of customizable options. Able to handle very large Fleets. Integration with other corporate systems Cons Needs an engineer to configure. Very expense to purchase, operate and especially to customize / adapt Review Source Similar Products Featured ## Related categories [Transportation Management](https://www.capterra.com/transportation-management-software/)[Freight](https://www.capterra.com/freight-software/)[Supply Chain Management](https://www.capterra.com/supply-chain-management-software/)