# Solgari Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Solgari Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/127814/Solgari-Cloud-Communications --- # Solgari Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Solgari ## What is Solgari? Solgari enhances Microsoft Teams with AI-driven customer engagement solutions, empowering businesses to automate and optimize communication across channels. Seamlessly integrated into the Microsoft ecosystem, Solgari enables real-time AI insights and productivity improvements. Why Solgari? Rapid Deployment: Deploy in hours, with configuration in Azure. Microsoft Cloud Security: Operate within the trusted Microsoft Cloud environment. AI Future-Ready: Leverage Solgari’s and Microsoft’s AI roadmaps to future-proof your AI journey. ## What is Solgari used for? [Telephony](https://www.capterra.com/telephony-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €100 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Solgari?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.solgari.com/&name=Solgari) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Solgari 5.0 (1) VS. [4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price €100 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (324) Value For Money 5.0 (1) Value For Money 4.7 (251) Customer Service 5.0 (1) Customer Service 4.8 (316) ## Solgari alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Solgari Overview ### What company size and specific industries is Solgari built for? Solgari is designed for businesses of any size that use Microsoft Teams for customer engagement, particularly organizations that want to automate and manage communication across channels. The vendor description does not name specific industries, so its audience is best understood as general business teams needing AI-driven customer communication tools. Features and Usability ### What are the key features of Solgari? Solgari offers AI Copilot, Generative AI, and chatbot capabilities alongside core contact center features such as IVR, automatic call distribution, queue management, and call scripting. It also includes call logging, call monitoring, call recording, call transcription, reporting/analytics, CRM integration, real-time chat, and VoIP connection. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Solgari starts at €15 per user/month for the Lite Plan, an additional SKU for users outside pre-defined contact centre queues. The Pro plan costs €50 per user/month and includes up to 5 queues and 3 IVRs, while the Enterprise Plan is €100 per user/month with unlimited queues and IVRs. A free trial is available. Integrations ### Which third-party tools and platforms does Solgari integrate with? Solgari integrates with 7 third-party tools and platforms, including CRM and collaboration systems such as HubSpot CRM, Salesforce Platform, Microsoft Teams, ServiceNow, Dynamics 365 Customer Voice, Microsoft Entra ID, and RapidStart CRM. Getting Started and Support ### What training and onboarding options does Solgari offer? Solgari provides live online training and webinars to help teams get started. Live online sessions can support guided setup and direct instruction, while webinars offer scheduled group learning and product walkthroughs for users who want to review features and processes in a shared format. Getting Started and Support ### What customer support options does Solgari offer? Solgari provides 24/7 Live Rep support. Users can reach a live representative at any time for help. No reviewer feedback is available on response speed or helpfulness, so support experience details are limited to the listed channel. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Blended Call Center A call center that both makes and receives calls Solgari 26 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Provide agents with a typical response for common call subject matter Voice conversion to text AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Use AI to generate content in the form of text, images, videos, etc. A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response A call center that primarily makes calls, typically sales focused System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Enterprise Plan €100.00 Per User,Per Month It includes: - Copilot - All Channel - Sentiment Analysis - Conversation Summary Pro €50.00 Per User,Per Month It includes: - All Channel - Sentiment Analysis - Copilot - Conversation Summary Lite Plan €15.00 Per User,Per Month It includes: - All Channel Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ RapidStart CRM](https://www.capterra.com/p/251593/RapidStart-CRM/)[ Dynamics 365 Customer Voice](https://www.capterra.com/p/250859/Microsoft-Dynamics-365-Customer-Voice/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent YD Yvonne D. Marketing and Advertising ### "Excellent call quality & collaborative features" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2016 Call quality was a key priority for us and Solgari have delivered a cloud telephony solution which completely delivers on our needs in this respect. The ability to scale up and subscribe to additional features when needed has been a huge bonus for us too as the Solgari platform offers a number of cloud collaboration modules which are relevant to our needs. Pros It integrates very well with our existing Microsoft Dynamics CRM system and the range of collaboration features on offer if needed are extensive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.