# Smartwerks Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Smartwerks Software - reviews, pricing plans, popular comparisons to other Retail POS System products and more. Source: https://www.capterra.com/p/127827/Smartwerks --- # Smartwerks Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Smartwerks ## What is Smartwerks? Smartwerks is a cloud-based Point of Sale, Inventory, and Accounting solution that works on almost any device. Sell products faster, optimize your inventory, reward customer loyalty, and manage item repairs. With our referral program, encourage customers to spread the word about your business. Using Smartwerks extensive analytics tools, you'll increase bottom-line profits and grow your company by making better buying and selling decisions. ## What is Smartwerks used for? [Jewelry Store Management](https://www.capterra.com/jewelry-store-management-software/)[Retail POS System](https://www.capterra.com/retail-pos-system-software/) Top alternative Featured Overall rating Based on 33 user reviews Reviews sentiment Positive 91% Neutral 3% Negative 6% Starting price $75 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smartwerks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://smartwerksusa.com/&name=Smartwerks) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smartwerks 4.5 (33) VS. [4.2 (1,305)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $75 per user, per month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (33) Ease Of Use 4.0 (1,293) Value For Money 4.4 (17) Value For Money 4.1 (1,169) Customer Service 4.6 (32) Customer Service 3.9 (1,158) ## Smartwerks alternatives [4.2 (2,035)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [3.8 (716)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.8 (186)](https://www.capterra.com/p/76636/RetailEdge/reviews/) Starting price $495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Commission Management Tracking, calculating, and paying commissions and earnings to employees Customer History Access previous interactions or concerns to maintain customer relationships Employee Management Track employee schedules, availability, and performance across projects and tasks Inventory Management Track and manage inventory levels to maintain proper supply Multi-Location Manage and support multiple locations Smartwerks 16 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Tracking, calculating, and paying commissions and earnings to employees Access previous interactions or concerns to maintain customer relationships Track employee schedules, availability, and performance across projects and tasks Track and manage inventory levels to maintain proper supply Manage and support multiple locations Manage multiple teams and operations from a central location Manage and track customer orders for goods, investments, or any other purchases Accept and process customer payments for products or services using hardware and software Tool used to determine accurate pricing and product eligibility for borrowers Create, send, and track purchase orders and their statuses Allows service businesses to track ongoing repairs Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Manage sales in retail stores An order generated by a seller to a customer, containing details about products or services Manage all supplier data and operations Get Advice We can help you find the software with the features you need. Features 4.4 (33) 4.4 Based on 33 reviews ## Pricing Value for money 4.4 (17) Basic $75.00 Value for money 4.4 (17) 4.4 Based on 17 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (32) 4.6 Based on 32 reviews ## User reviews Overall rating 4.5 Based on 33 reviews Filter by rating 5(21) 4(8) 3(2) 2(2) 1(0) Mentioned topic Sorted by most recent MW Mark W. Sales Consultant Furniture ### "SmartWerks is great for brick and mortar inside sales" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 June 9, 2022 Pros Easy to use and schedule deliveries. Report generating was simple. Cons SmartWerks "owned" all the information and we had to buy our customer database. No layaway option, overpriced, and not for use with mobile devices. Did not sync with Quickbooks, however teh sales representative assured us it would. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We needed a dedicated POS system that was easy to operate Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Lawrence H. Owner Retail ### "Texan Mattress" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2021 Exceptional. The support Smartwerks gives is top notch. Pros Ease of use and quick set up. Credit car integration and support of 3rd party financing. Cons Not a one. Everything about Smartwerks is excellent. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Smartwerks is a more robust point of sale system. Alternatives considered [Furniture Wizard](https://www.capterra.com/p/213321/Furniture-Wizard/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Michelle M. Manager Retail ### "Amazing Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2020 My overall experience has been awesome! The customer service has been outstanding. \[SENSITIVE CONTENT HIDDEN\] is a tremendous asset at Smartwerks. She not only made the transition easy she continuously helps to solve problems and guide us to get the best use of the product. Pros The customization of this product was great! I had specific needs for multiple locations that so far no other software has been able to do. Cons I would love to see a report that specifically lets you see all PO's past and open. The integration was smooth and easy. Alternatives considered [NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/) [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) [Shopify](https://www.capterra.com/p/83891/Shopify/) Reasons for choosing Smartwerks The customization and inventory system were key in making my decision. The price was also very competitive. I felt like it was a good value for what I needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EE Ed E. Operations Information Services ### "Not feeling very smart after using " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 April 6, 2019 Before selecting this product make sure it is for you as in our situation it was the wrong choice for our needs. Pros Cloud based is a plus. Not really any other benefit that I can point out besides this. Cons We were told yes you can only to find out a lot of features we want that no you can not. We ended up switching off this solution as it often would lag sometimes seemed at lunchtime when we were buy would be next to none functional. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Penny S. Inventory manager Retail ### "Very Basic" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 January 8, 2019 Pros Very basic product for a minimal use inventory company Cons Did not have a lot of the features needed for a full inventory retail store Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nick S. Owner Furniture ### "Glade we signed up " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2018 The program is affordable.The support team is outstanding especially Sharon the training coordinator, she is concerned, very professional , super available and , detail oriented and above allvery patient. Pros User friendly , great support personnel , logical set up, affordable and above all we are receiving comprehensive training. Cons wish the invoice was more flexible , need more room to add our detailed conditions of sale and store policies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BR Bruce R. Owner Retail ### "Great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2018 Pros These days, finding simplicity is desired greatly. they have found a way to delegate the tedious task Cons These days, finding simplicity is desired greatly. they have found a way to delegate the tedious task Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MA Mike A. Customer Service Consultant Furniture ### "Smartwerks takes all the work out of tracking inventory and numbers." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 23, 2018 Pros This software is new to us, and of course we love to track all the numbers in our business. Smartwerks makes it simple to see what we have on hand, on order, and what was sold, to who, when and for how much. Plus we are building a history/base of customers for ease during repeat sales and future promotions. We are only using the Inventory/Sales portion of the software so far, can't wait to get into the accounting end. Customer support is excellent during the learning curve. Cons Hard to answer this one, but being a novice (from old world pen and paper days) user-friendliness would be about the only Con so far. I feel like a pain sometimes asking customer support for help to know how to fix a mistake I made, or a customer caused due to their situation or a change of mind. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Julie L. Owner Furniture ### "I researched them all and this is THE BEST bang for your buck!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2017 I am a very happy customer. As with any program, there are always things that you "wish" that they did. It's impossible to find one that is absolutely perfect, but I can tell you that this one is as close to perfect as it can be! They listen to my needs, help every single time I reach out, and are working to create new things that will help me even more. My suggestion is not to even waste time looking at the other options. Let them do a demo for you and you see all that you need! Pros Any system has a learning curve, but this one is really intuitive and easy to understand. Clearly they made it as user friendly as possible. The customer service is beyond extraordinary. The training has been the best that I've ever received with ANY platform that I've ever used. The program thinks of everything. Once it is all understood and up and running, it literally does everything any business owner could possibly want or need. This includes the accounting end, which tracks everything for you. It's just so easy to use!! The cost is super competitive. I have a very specialized type of business and priced all of their competitors. They were HANDS DOWN the most cost effective, which is shocking, based on all of the features that they offer for the money! I'm beyond pleased! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZC Zane C. Owner Furniture ### "Finally an affordable and reliable POS for my Mattress business." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2017 Highly recommended for anyone looking for a reliable and affordable POS system. Pros It has all the important features a small or medium size business such as my would need. Mattress Savvy signed up with Smartwerks two years ago and it's been completely reliable and affordable. I am also pleased to see that the programmers are willing to listen to ideas and experiences of the customers, when it comes to requesting certain features be added to the software it definitely builds confidence knowing the company is there beside you every steep of the way. Cons I would love to be able to, switch between Transaction Type WO (work order) Take With or Delivery even after ticket is created, for example some customers change their mind and decide to pick up the order instead of having it delivered after ticket is created, but I don't believe switching the Transaction Type is possible once ticket is created. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/127827/Smartwerks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)