--- title: "Visual-Eyes Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Visual-Eyes Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/127866/Visual-Eyes/" page_type: "product" language: "en" --- # Visual-Eyes Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Visual-Eyes ## What is Visual-Eyes? Easily monitor eye health trends with dynamic access to historical data to ensure your patients receive premium medical care. Visual-Eyes is a practice management system that has been serving the Canadian optometry market for over 25 years. We focus on providing clinics with the tools they need to run their practice their way. Visual-Eyes is highly customizable and will streamline your office so you can focus on your patients and growing your business. ## What is Visual-Eyes used for? [Optometry](https://www.capterra.com/optometry-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 93% Neutral 0% Negative 7% Starting price $99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Visual-Eyes?[Manage this product listing](https://www.g2.com/products/visual-eyes/claim_requests/new?auto=true) ## Visual-Eyes Overview Updated August 2026 AI summary Visual-Eyes is a cloud and Windows-based electronic medical records platform designed for small and midsize businesses needing patient records management, charting, scheduling, and medical billing. Noted for its intuitive interface and reliable customer support, it offers customizable templates, integrated payments, and multi-location management, with HIPAA-compliant data handling and third-party integrations supporting daily operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Visual-Eyes 4.4 (27) VS. [4.5 (205)](https://www.capterra.com/p/124589/RevolutionEHR/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $319 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (27) Ease Of Use 4.4 (205) Value For Money 4.7 (24) Value For Money 4.5 (175) Customer Service 4.6 (27) Customer Service 4.5 (198) ## Visual-Eyes alternatives [4.8 (56)](https://www.capterra.com/p/143827/Liquid-EHR/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (56)](https://www.capterra.com/p/225457/Anagram/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [iTRUST](https://www.capterra.com/p/181958/iTRUST/) [5.0 (151)](https://www.capterra.com/p/181958/iTRUST/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181958/iTRUST/) [Crystal Practice Management](https://www.capterra.com/p/91368/Crystal-Practice-Management/) [4.4 (35)](https://www.capterra.com/p/91368/Crystal-Practice-Management/reviews/) Starting price $365.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/91368/Crystal-Practice-Management/) [View all alternatives](https://www.capterra.com/p/127866/Visual-Eyes/alternatives/) ## FAQs about Visual-Eyes Overview ### Which roles and teams benefit most from Visual-Eyes? Visual-Eyes is most used by optometrists, opticians, and optical dispensary teams who need to manage patient records, prescriptions, eyewear orders, and daily clinical workflows. Office managers, front desk staff, and practice owners rely on it to streamline scheduling, billing, administration, and overall practice operations across busy eye care offices. Answer based on 27 reviews Overview ### What company size and industries is Visual-Eyes built for? Visual-Eyes is built for small eye care clinics, with 100% of reviewers from small businesses and 44% in medical practice. It also serves health, wellness and fitness organizations at 32% and hospital and health care providers at 16%, with optometry as the main use case for 75% of reviewers. Answer based on 27 reviews Features and Usability ### What are the key features of Visual-Eyes? Visual-Eyes offers patient scheduling, appointment management, and calendar management for visit coordination, plus clinical notes, charting, and patient records management for documentation. It also includes billing and invoicing, claims management, revenue management, lab integration, document storage, reminders, audit trail, and HIPAA compliant data handling. Integrations ### Which third-party tools and platforms does Visual-Eyes integrate with? Visual-Eyes integrates with 5 third-party tools: Global Payments Integrated and Helcim for payments, GoTo Connect for communications, Paystone for payment processing, and Lens for optical workflows. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Visual-Eyes offer? Visual-Eyes provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos support self-paced review of features and steps. Answer based on 2 reviews Getting Started and Support ### What customer support options does Visual-Eyes offer? Visual-Eyes provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe the support team as responsive, knowledgeable, and quick to resolve issues, though a few mention delays when requests need follow-up. Onboarding and question handling are generally seen as helpful. Answer based on 8 reviews User interface ### Is Visual-Eyes easy to learn and use? Visual-Eyes offers an interface that many optometry practices find intuitive for daily tasks like scheduling, billing, and patient records. New staff often learn regular workflows quickly, and clinics value the customization options. Some users, especially in larger offices, find certain modules dated, cluttered, slower, or harder to configure. Answer based on 12 reviews ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) Visual-Eyes supports all three features reviewers consider most important: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help practices protect sensitive patient data, maintain organized and accessible records, and document care accurately, allowing teams to support compliance, improve clinical workflows, and deliver more efficient patient care. Patient Records Management 4.7 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Charting 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Medical Billing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Electronic Payments 4.6 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Scheduling 5.0 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Appointment Management 4.8 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Visual-Eyes 42 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Claims Management: Process of submitting and following up on claims with insurance companies - Client Management: Manage contact details and communication with clients - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - For Optometrists: Serves Optometrists - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Medical Billing: Manage billing and payments for a healthcare provider - Multi-Location: Manage and support multiple locations - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Patient Scheduling: Book and manage patient appointments and follow-ups - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (25) 4.4 Based on 25 reviews ## Pricing Value for money 4.7 (24) Basic $99.00 Flat Rate,Per Month Value for money 4.7 (24) 4.7 Based on 24 reviews ## Integrations [ GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[ Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/)[ Helcim](https://www.capterra.com/p/149107/Virtual-Terminal/)[ Lens](https://www.capterra.com/p/268425/Lens/)[ Paystone](https://www.capterra.com/p/10020143/Paystone/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (27) 4.6 Based on 27 reviews ## User reviews Overall rating 4.4 Based on 27 reviews Filter by rating 5(17) 4(8) 3(0) 2(0) 1(2) Mentioned topic Sorted by most recent AN Amanda N. Office manager Medical Practice ### "Great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2026 Pros The customer support is always friendly and helpful. \[sensitive content hidden\] are amazing help no matter how complex the question is. The whole clinic finds it very user friendly and makes managing patient files easy. Cons Occasionally there are bugs in the system that do slow down how efficient Visual eyes is, but the team is usually quick to notice and starts with a solution right away. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AD Amanda D. Optometry Hospital & Health Care ### "Comprehensive, intuitive EMR Built for Optometry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 7, 2026 Overall, my experience with VisualEyes has been very positive. It is an intuitive, comprehensive system that supports most aspects of our day-to-day optometry clinic operations and patient care workflows. The system is easy to learn while still offering the depth needed to manage patient records, scheduling, invoicing and billing, patient communication, equipment integration, ordering, inventory, contact information, and reporting. I also appreciate that the VisualEyes team actively encourages user feedback and is available to help us find solutions for the digital requirements of our clinic. After working with the system extensively, I believe VisualEyes is an excellent EMR choice for optometry practices of varying sizes. Pros VisualEyes is intuitive and comprehensive, which makes it practical for everyday use in a busy optometry clinic. It brings together patient records, invoicing and billing, scheduling, communication, equipment integration, ordering, inventory, contact management, and reporting within one system. One of its biggest strengths is the support team. They are receptive to feedback and encourage users to share ideas and suggestions for improvement. I also really appreciate the personal touch of having team profile pictures available online. Being able to put a face to the person helping you on the phone or through support makes the experience feel much more personal. Cons Support ticket response times can sometimes be longer than we would like, although the addition of online chat has improved access to support. There are also areas where workflows could be streamlined. Some catalogue and contact information requires duplicate entry or multiple steps, and certain windows require users to expand several fields to access the information they need. Reducing these extra clicks and repetitive steps would make an already strong system more efficient for daily use. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RG Rica G. Manager Hospital & Health Care ### "Very friendly and helpful staff" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 7, 2026 Always a great experience. Even if we cant get a hold of them on the phone sometimes, they usually get back pretty quick via email. Pros Customer support has always been great. Very friendly and helpful staff. They have a lot of helpful videos . Cons Some of the back end programs are a bit hard to navigate without help, like pulling certain reports or adding in lens parameters Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BS Benu S. Optometrist Medical Practice ### "Great user-friendly software with excellent support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2026 Pros Visual-Eyes is easy to use. It's the least "Clicking" required to complete your task. Excellent support, and user-friendly software. Cons I have no concerns. It would be great to have the option of more than 2 sizes when viewing exams. Currently, there is a large font option and a small font option, with nothing in between (as far as I am aware) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CD Connie D. Optometrist Assistant Medical Practice ### "Very Worth it. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2026 Visual-Eyes is great to use. It has everything in one spot. It's convenient to stay on one platform to accomplish what you need to do with patients or customers in front of you. Pros It is very user friendly. Everything is laid out in a way that works easily with day to day patient care. Cons There isn't a lot I don't like about it. It would be nice that right when a new update comes out, they send an email blast with a tutorial. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TB Tobi B. Director of People and Operations Hospital & Health Care ### "Director of Operations weighs in on Visual Eyes EMR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 Team is supportive and truly listens to what we are trying to accomplish. They also are very patient with stupid questions too :) Pros The software is easy to use and constantly improved. They learn from clinics what is useful and work on incorporating that in to the improvements. The support team is incredibly responsive and gets things done Cons I do not have a lot of cons but VE connect could be a little easier for creating forms that are sent to patients from appointment bookings. This is a cumbersome task and takes time. The support team is very helpful in managing some of those tasks for us though Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CK Caroline K. Owner and Optometrist Medical Practice ### "Five Stars for Visual Eyes and their Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 29, 2026 Though we are a small clinic, we purchased the whole package in 2008 so that we could be completely paperless, and all aspects of the business would integrate together- the dispensary, the appointment bookings, the examination room, the contact lens ordering. The system is intuitive, very reliable, and the support team resolves any issues in a timely manner, however we have had no major issues. Our payment system is integrated with the Visual Eyes which makes it easier to give patients options for payment at home, and easy reconciliation. Our website integrates with Visual Eyes to allow online bookings which patients really love. Notifications and reminders to patients are also possible and it saves the staff lots of time. There are far more features within the system and with every upgrade that I am sure we have not even tapped. With time, we hope to learn more and use them. Pros Excellent support team and service, good comprehensive software for any practice, continuous improvements, good partnerships. Everyone on the support team has impressed us with their professionalism and knowledge. Cons Though it has a great inventory check system for frames, it's still missing an inventory system for retail contact lenses and miscellaneous items we sell in the clinic. As such we have created our own spreadsheets to do inventory checks. These items are still available to sell within Visual Eyes however, so we can easily invoice sales of these items with ease. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Howard D. Optometrist Medical Practice ### "Our Experience with Visual-Eyes Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2026 Our overall experience has been tremendous. We were initially cautious about switching to Visual-Eyes because of the cost. The efficiencies and savings that we have seen, along with the day-to-day support with Visual-Eyes has made the transition worth every penny! Pros Visual-Eyes support is truly outstanding. This is the third EMR for our practice and we've never felt as supported, with day to day questions and with new feature implementation. The fact that Visual-Eyes continues to improve and add new integrated features allows our team to be more efficient every year. In addition, Visual-Eyes simplifies our life in two ways: all of the integrated features For example, invoice payment with our POS, spectacle lens ordering with our labs, contact lens ordering, Telus portal insurance submissions, and now RFID frame inventory and GoTo VOIP phone connectivity. The newest feature allows integration of the Intake Form into the Exam module for more streamlined Patient Records. Cons The initial set-up is relatively complex. We took 5 full days with our trainers to ensure that our software and our team was as ready as possible to run smoothly on the first day with patients. The user interface of some of the modules have not yet been updated, though we anticipate that these changes will happen over time. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Shaun G. Optometrist, CEO Health, Wellness and Fitness ### "Comprehensive system backed by people who care" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2026 Visual Eyes is a comprehensive system, their customer service is top notch and accessible by bot, phone, and email. They have an owner, \[sensitive content hidden\], who cares and is deeply involved in the operations of the compay. Pros I like its customizability. They have made it easy for doctors to create their own panels to make Visual Eyes their own. Cons I feel like I am not able to extract the data I need to make business decisions. I know they have come a long way in this regard and I have not fully implemented the changes they have made. I am hopeful that once I "catch up" on their updates, that it will do what I need it to do. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AP Alexandra P. Office Manager Medical Practice ### "A Reliable EMR Backed by Outstanding Customer Support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 Our overall experience with Visual-Eyes has been excellent. It has become an essential part of our daily operations, helping us manage patient records, appointments, billing, inventory, and patient communication efficiently. The software is reliable, easy to navigate, and continues to improve with regular updates. Most importantly, the customer service is second to none. Whenever we've needed assistance, the Visual-yes team has been responsive, knowledgeable, and genuinely invested in helping us succeed. We could confidently recommend Visual-Eyes to other optometry practices looking for a dependable, user-friendly EMR. Pros Visual-Eyes is incredibly user-friendly and intuitive, making it easy for both new and experienced staff to learn and navigate. What truly sets it apart is the outstanding customer service support. The Visual-Eyes team is always friendly, knowledgeable, and quick to respond whenever we have questions or need assistance. The software is continuously evolving with regular updates that improve functionality and keep up with the changing needs of an optometry practice. it offers excellent value for the investment, with robust features that streamline patient communication, appointment scheduling, billing, inventory management, and day to day clinic operations. Cons There isn't must to dislike. Like any comprehensive EMR, there is a learning curve when first getting started because of the number of features available. However, the support team is exceptional and always available to answer questions, making the onboarding process much easier. The regular updates and willingness to listen to customer feedback show that they are continuously improving the software. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. [View all Reviews](https://www.capterra.com/p/127866/Visual-Eyes/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [RevolutionEHR vs Visual-Eyes](https://www.capterra.com/compare/124589-127866/RevolutionEHR-vs-Visual-Eyes)