SOTH

Visual-Eyes


2.5 / 5
3 reviews

Who Uses This Software?

Visual-eyes is the premiere practice management solution for the Eye Care Industry. Ease of use, stability of data, and thorough office integration have been our guiding principles from day one.


Average Ratings

3 Reviews

  • 2.5 / 5
    Overall

  • 2 / 5
    Ease of Use

  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • SOTH
  • www.visual-eyes.ca
  • Founded 1996
  • Canada

About Visual-Eyes

At Visual-Eyes, we believe in equipping your office with a flexible software solution designed to meet your individual practice needs. Our modular system allows you to select only the features you need. Our modules seamless integrate to facilitate a more efficient work flow and a better patient experience. Simply put, Visual-Eyes offers easy and efficient practice management systems customized to meet the exact needs of your practice.


Visual-Eyes Features

  • Appointment Management
  • Insurance Management
  • Inventory Management
  • Patient Records
  • Recall Tracking

Visual-Eyes Reviews Recently Reviewed!


What is your data worth?

Sep 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Visual Eyes is customized for your individual practice.

Cons: The setup process is not difficult but must be done thoughtfully to maximize efficiency and to maximize the use of your data.

Overall: Visual Eyes is the most comprehensive optometric management software out there. We have been a client since 1999 and it keeps getting better and better. No software can guarantee 100% up time but Visual Eyes is close and we have never had a data corruption or lost any data. Pricing may appear high but I figure I can replace anything in my office in the event of a catastrophe except my data - that is the most valuable asset we have. Visual Eyes protects that.

Visual Eyes is very feature rich and if you are willing to put in the effort to utilize the entire package the rewards are great in terms of saving staff time, marketing, statistical analysis etc. Patient communication tools are great. We have saved lots of money just by making use of the inventory management alone. The software is ever evolving and the tech support is very responsive and run by staff who care about my practice.

I would be pleased to help out anyone who is interested in switching to Visual Eyes. This is a major practice decision and you should be thorough in your research. I don't work for this company but I feel like they have been a partner in helping me provide vision care for many years.

Avoid this one at all costs. Interface is clunky and difficult to use.

Jun 25, 2015
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: Horrible horrible system to use. It's flakey and bug ridden, overly complicated interface and the most recent update makes it even more needlessly complicated. This program is embarrassing to try to use in front of a client. One of the worst things is how this ridiculous program thinks it's smarter than the person running out when it very obviously isn't. Customer care is there, but the guys are overly taxed and it takes as long as two or three days to have then return a call, though they usually do.

The fact that home office is located in Red Deer, Alberta should be your biggest clue that the people creating this Mickey mouse program are rank amateurs. By eye doctors for eye doctors..... No, stick with what you know.

awful

May 20, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

Comments: I have worked with this program for about a year now in a large office with 6 doctors. It is one of the slowest and most time consuming programs I have ever used. It takes so much effort to enter information manually because almost nothing can be automated. It is a old platform and with every new update it just becomes slower and slower.The Inventory part of it is not good. The reports do not match- and it was not developed by someone who has actually worked in this industry. There are so many programs out there that let you automate orders, inventory lists, patient information, with newer technology, modern interfaces ( Client and customer friendly).

If you can avoid using this...do it!