# Visual-Eyes Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Visual-Eyes the right Electronic Medical Records solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127866/Visual-Eyes/reviews --- Visual-Eyes 4 (15) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Visual-Eyes Ease of use 3.9 Customer Service 4.3 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW David W. Optometrist / Partner Medical Practice Used the software for: 2+ years ### "What is your data worth?" September 24, 2018 5.0 Visual Eyes is the most comprehensive optometric management software out there. We have been a client since 1999 and it keeps getting better and better. No software can guarantee 100% up time but Visual Eyes is close and we have never had a data corruption or lost any data. Pricing may appear high but I figure I can replace anything in my office in the event of a catastrophe except my data - that is the most valuable asset we have. Visual Eyes protects that. Visual Eyes is very feature rich and if you are willing to put in the effort to utilize the entire package the rewards are great in terms of saving staff time, marketing, statistical analysis etc. Patient communication tools are great. We have saved lots of money just by making use of the inventory management alone. The software is ever evolving and the tech support is very responsive and run by staff who care about my practice. I would be pleased to help out anyone who is interested in switching to Visual Eyes. This is a major practice decision and you should be thorough in your research. I don't work for this company but I feel like they have been a partner in helping me provide vision care for many years. Pros Visual Eyes is customized for your individual practice. Cons The setup process is not difficult but must be done thoughtfully to maximize efficiency and to maximize the use of your data. Review Source AW Amy W. Manager/Optician Hospital & Health Care Used the software for: 2+ years ### "VE Review" October 22, 2019 4.0 Overall experience with visual eyes has been good. I came from using another software program at a previous clinic which was far more complicated and did not have the ability to be customized at all. I have also trained lots of users on VE and find they adapt to the program quickly with very little issues. Pros One of the things I like the most about the VE software is the ability to customize from a clinic level. Whenever I need to alter anything I can do so easily and quickly and have the changes implemented right away. Cons One of the things I like least right now is the rx screen. I find its very cluttered and overwhelming for new users. I do realize that a lot of it is due to the lens ordering system. But I find that there are a lot of unnecessary boxes and it could be cleaned up a bit. I am hoping there will be an option (at some point) of customizing this screen on a clinic level along with the other customization features within the program. Review Source CC Chris C. Optician Used the software for: ### "Avoid this one at all costs. Interface is clunky and difficult to use." June 25, 2015 1.0 Horrible horrible system to use. It's flakey and bug ridden, overly complicated interface and the most recent update makes it even more needlessly complicated. This program is embarrassing to try to use in front of a client. One of the worst things is how this ridiculous program thinks it's smarter than the person running out when it very obviously isn't. Customer care is there, but the guys are overly taxed and it takes as long as two or three days to have then return a call, though they usually do. The fact that home office is located in Red Deer, Alberta should be your biggest clue that the people creating this Mickey mouse program are rank amateurs. By eye doctors for eye doctors..... No, stick with what you know. Review Source JG Jeff G. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Visual Eyes - Optimized for Optometrists" October 22, 2019 5.0 Excellent customer support. Each question/query/feature request is addressed in a timely and very professional manner. Pros The software functionality is very powerful and many aspects of it are customizable at the practice level. Optometrists all practice differently so being able to tweak the functionality to meet our particular needs is very important to us. They are continually adding new features to the software based on user feedback and industry trends. Over the past few years, their patient communication system and online booking features have evolved such that it is very easy for patients to communicate with our office and book appointments online - they removed the friction found in many other systems and made it super easy for patients. Cons Nothing really. The software is very powerful so there is a bit of a learning curve. However, everything we want it to do, it can. Reason for choosing Visual-Eyes The power of the software, the fact that we did not have to add on other software solutions to get the functionality that we wanted and also the stability of the software. We have had 15 years of uptime with no interruption to date. Review Source aM amy M. Front Desk coordinator Individual & Family Services Used the software for: 2+ years ### "Happy customer but needs a bit of work" October 22, 2019 4.0 I do like it and it is great to use but I wish yearly or every 6 mths you would do a suggestion that would love to be seen Pros I am a real supporter of visual eyes...there is so much good in this program and it is only getting better....I really like I really love the fact that if a pt has 2 appointments on that same day the appointment boxes light up...… Cons 1\. how to do the reports or how to create reports....this could be soooo much better 2. I hate the fact that with blended families people have different names I wish that all the boxes who are assossiated with that FAMILY on that day would light up... 3. the invoice split payments are great however I wish you could print invoices from this screen....I wish you could do this on cash and I wish you could transfer credits to other peoples invoices without crazy amount of steps.... Review Source DS Dawn S. Dispensary Manager Medical Practice Used the software for: 2+ years ### "FAB Software and Support" October 22, 2019 5.0 We REALLY appreciate the techs on the other end of the phone! From the day we hunkered down over a full weekend with no patients to learn the software to today, we have had great support. I also like that the program is ever-evolving. Pros Easy to use - makes sense. It reminds us when we have left something out or when we need to add something. I also like the updates - no fuss no muss and all through the server. Cons Not being able to see the top of the Rx orders without dragging down the side bar. Review Source LN Leslie N. Office4 Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Visual Eyes Software Revies" October 22, 2019 5.0 Our experience has been good. Any questions have been answered Pros Great customer support. Was able to get any help I needed at any time. Cons The software is great my only complaint would be that custom reports and mail outs are difficult to perform on my own, Would like to be able to text our patients and was unable to hook up Visual Eyes with the company that wanted to do it for us. "Wish" Review Source SS Sabrina S. Optician Health, Wellness and Fitness Used the software for: 2+ years ### "Sabrina's Review" October 22, 2019 4.0 I have had a very good experience with visual-eyes. The staff are all very friendly and easy to deal with and are always able to solve our problems. Pros I like how user friendly the software and is very easy to train new staff. Cons The look is a bit outdated, there are a few glitches that always seem to be there but the staff is super easy to get a hold of and solve these glitches. Review Source JS Jennifer S. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Optometry office review" October 23, 2019 4.0 Good overall experience, we probably could try to utilize the benefits of customization more Pros The user interface is easy to learn for new staff for regular daily function Cons Input of new data into inventory and catalog applications are tedious and could benefit from having something more stream lined Review Source RF Rena F. Owner Consumer Services Used the software for: 2+ years ### "My experience with Visual Eyes" October 22, 2019 4.0 Customer Service is fantastic, software is easy to use and comprehensive enough Pros Ease of use, the software is fairly thoughtful and is easy to train new staff on. Cons Some functionality, if we could send emails directly from the system, it would be nice. Review Source aD annette D. optometric assistant Medical Practice Used the software for: 2+ years ### "visual-eyes" October 22, 2019 5.0 customer support is always fantastic, and errors are always resolved quickly Pros love the software! works well with our practice. Cons wish inventory issues were more easily resolved, and that i didn't have to call customer support every time Review Source SM Sarah M. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Good with more to come" October 22, 2019 4.0 Very good with customer service. Willing to work with us to fix issue. Very happy with everything so far and can't wait for the contact lens inventory. Also general product inventory would be nice. Pros The online portal and the reports. The invoice and accounting are great too. The customization is really good too. Cons The exam portal can be hard to nagvigate. You cannot have multiple patients info open at one time. Wish all windows could resize to half the screen. Review Source AR Amy R. Receptionist Medical Practice Used the software for: 2+ years ### "VE" October 22, 2019 4.0 I enjoy VE, very user friendly Love the text/email reminders Pros Very easy to use, tech support is very helpful. Cons Some features not available. For example .. save and print button Review Source CS Cindi S. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "User friendly" October 22, 2019 5.0 Pros The program is very user friendly and a breeze to teach new staff. Cons Nothing. Everything about the program has made work easier. Review Source KM K. M. Dispenser Used the software for: ### "awful" May 21, 2016 1.0 I have worked with this program for about a year now in a large office with 6 doctors. It is one of the slowest and most time consuming programs I have ever used. It takes so much effort to enter information manually because almost nothing can be automated. It is a old platform and with every new update it just becomes slower and slower.The Inventory part of it is not good. The reports do not match- and it was not developed by someone who has actually worked in this industry. There are so many programs out there that let you automate orders, inventory lists, patient information, with newer technology, modern interfaces ( Client and customer friendly). If you can avoid using this...do it! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.