--- title: "Visual-Eyes Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Visual-Eyes the right Electronic Medical Records solution for you? Explore 27 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/127866/Visual-Eyes/reviews/" page_type: "reviews" language: "en" --- Visual-Eyes 4.4 (27) [View alternatives](https://www.capterra.com/p/127866/Visual-Eyes/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 9th, 2026 # Reviews of Visual-Eyes Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews AP Alexandra P Office ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “it offers excellent value for the investment, with robust features that streamline patient communication, appointment scheduling, billing, inventory management, and day to day clinic operations.“ July 27, 2026 Howard D OptometristMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “We were initially cautious about switching to Visual-Eyes because of the cost.“ July 29, 2026 TM Teagan M Optometric AssistantMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The software streamlines patient communication, billing, and scheduling while providing regular updates to improve functionality. Whenever we've encountered an issue, the customer support team has been responsive, knowledgeable, and quick to resolve it.“ July 27, 2026 CK Caroline K Owner and OptometristMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Our payment system is integrated with the Visual Eyes which makes it easier to give patients options for payment at home, and easy reconciliation. “ July 29, 2026 CK Caroline K Owner and OptometristMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “Though we are a small clinic, we purchased the whole package in 2008 so that we could be completely paperless, and all aspects of the business would integrate together-“ July 29, 2026 ## Showing most helpful reviews Showing 1-25 of 27 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Shaun G. Optometrist, CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Comprehensive system backed by people who care" July 29, 2026 4.0 Visual Eyes is a comprehensive system, their customer service is top notch and accessible by bot, phone, and email. They have an owner, \[sensitive content hidden\], who cares and is deeply involved in the operations of the compay. Pros I like its customizability. They have made it easy for doctors to create their own panels to make Visual Eyes their own. Cons I feel like I am not able to extract the data I need to make business decisions. I know they have come a long way in this regard and I have not fully implemented the changes they have made. I am hopeful that once I "catch up" on their updates, that it will do what I need it to do. Review Source CH Clare H. optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic software with and an even more fantastic team behind it!" July 24, 2026 5.0 Every interaction with the VE team is always exceptional - Having a company you know you'll get things resolved when you call is truly priceless as a practice owner Pros They pay close attention to what Optometry clinics truly need- with so much variation in scope and clinics these days that kind of attention to detail is paramount to success Cons Having too much choice sometimes! there are so many things it can do I feel Im discovering new things about it all the time! Switched from [Optosys](https://www.capterra.com/p/127480/Optosys/) Better alignment with the direction I was taking the practice in Review Source CC Chris C. Optician Used the software for: ### "Avoid this one at all costs. Interface is clunky and difficult to use." June 25, 2015 1.0 Horrible horrible system to use. It's flakey and bug ridden, overly complicated interface and the most recent update makes it even more needlessly complicated. This program is embarrassing to try to use in front of a client. One of the worst things is how this ridiculous program thinks it's smarter than the person running out when it very obviously isn't. Customer care is there, but the guys are overly taxed and it takes as long as two or three days to have then return a call, though they usually do. The fact that home office is located in Red Deer, Alberta should be your biggest clue that the people creating this Mickey mouse program are rank amateurs. By eye doctors for eye doctors..... No, stick with what you know. Review Source TM Teagan M. Optometric Assistant Medical Practice Used the software for: 2+ years ### "Visual Eyes " July 27, 2026 5.0 My overall experience with Visual-Eyes has been very positive. It combines multiple aspects of practice management into one easy to use platform, making daily tasks more efficient and helping keep patient information well organized. The software streamlines patient communication, billing, and scheduling while providing regular updates to improve functionality. Whenever we've encountered an issue, the customer support team has been responsive, knowledgeable, and quick to resolve it. Overall Visual-Eyes offers excellent value for the features and support it provides, making it a worthwhile investment for our practice. Pros Visual-Eyes combines multiple sources of visual data into one seamless platform making patient management, organization, and tracking more efficient. The software streamlines patient communication, billing, and practice management while providing frequent updates to improve performance. On the rare occasion that an issue arises, the customer service team is responsive and quick to resolve problems. Considering the features, support, and overall value it provides Visual-Eyes is an excellent investment for the price. Cons The platform can feel overwhelming at first due to the number of features and it takes time to learn how to use them effectively. Review Source Howard D. Optometrist Medical Practice Used the software for: 2+ years ### "Our Experience with Visual-Eyes Software " July 29, 2026 5.0 Our overall experience has been tremendous. We were initially cautious about switching to Visual-Eyes because of the cost. The efficiencies and savings that we have seen, along with the day-to-day support with Visual-Eyes has made the transition worth every penny! Pros Visual-Eyes support is truly outstanding. This is the third EMR for our practice and we've never felt as supported, with day to day questions and with new feature implementation. The fact that Visual-Eyes continues to improve and add new integrated features allows our team to be more efficient every year. In addition, Visual-Eyes simplifies our life in two ways: all of the integrated features For example, invoice payment with our POS, spectacle lens ordering with our labs, contact lens ordering, Telus portal insurance submissions, and now RFID frame inventory and GoTo VOIP phone connectivity. The newest feature allows integration of the Intake Form into the Exam module for more streamlined Patient Records. Cons The initial set-up is relatively complex. We took 5 full days with our trainers to ensure that our software and our team was as ready as possible to run smoothly on the first day with patients. The user interface of some of the modules have not yet been updated, though we anticipate that these changes will happen over time. Review Source AD Amanda D. Optometry Hospital & Health Care Used the software for: 2+ years ### "Comprehensive, intuitive EMR Built for Optometry" August 7, 2026 5.0 Overall, my experience with VisualEyes has been very positive. It is an intuitive, comprehensive system that supports most aspects of our day-to-day optometry clinic operations and patient care workflows. The system is easy to learn while still offering the depth needed to manage patient records, scheduling, invoicing and billing, patient communication, equipment integration, ordering, inventory, contact information, and reporting. I also appreciate that the VisualEyes team actively encourages user feedback and is available to help us find solutions for the digital requirements of our clinic. After working with the system extensively, I believe VisualEyes is an excellent EMR choice for optometry practices of varying sizes. Pros VisualEyes is intuitive and comprehensive, which makes it practical for everyday use in a busy optometry clinic. It brings together patient records, invoicing and billing, scheduling, communication, equipment integration, ordering, inventory, contact management, and reporting within one system. One of its biggest strengths is the support team. They are receptive to feedback and encourage users to share ideas and suggestions for improvement. I also really appreciate the personal touch of having team profile pictures available online. Being able to put a face to the person helping you on the phone or through support makes the experience feel much more personal. Cons Support ticket response times can sometimes be longer than we would like, although the addition of online chat has improved access to support. There are also areas where workflows could be streamlined. Some catalogue and contact information requires duplicate entry or multiple steps, and certain windows require users to expand several fields to access the information they need. Reducing these extra clicks and repetitive steps would make an already strong system more efficient for daily use. Review Source CK Caroline K. Owner and Optometrist Medical Practice Used the software for: 2+ years ### "Five Stars for Visual Eyes and their Team" July 29, 2026 5.0 Though we are a small clinic, we purchased the whole package in 2008 so that we could be completely paperless, and all aspects of the business would integrate together- the dispensary, the appointment bookings, the examination room, the contact lens ordering. The system is intuitive, very reliable, and the support team resolves any issues in a timely manner, however we have had no major issues. Our payment system is integrated with the Visual Eyes which makes it easier to give patients options for payment at home, and easy reconciliation. Our website integrates with Visual Eyes to allow online bookings which patients really love. Notifications and reminders to patients are also possible and it saves the staff lots of time. There are far more features within the system and with every upgrade that I am sure we have not even tapped. With time, we hope to learn more and use them. Pros Excellent support team and service, good comprehensive software for any practice, continuous improvements, good partnerships. Everyone on the support team has impressed us with their professionalism and knowledge. Cons Though it has a great inventory check system for frames, it's still missing an inventory system for retail contact lenses and miscellaneous items we sell in the clinic. As such we have created our own spreadsheets to do inventory checks. These items are still available to sell within Visual Eyes however, so we can easily invoice sales of these items with ease. Review Source AP Alexandra P. Office Manager Medical Practice Used the software for: 2+ years ### "A Reliable EMR Backed by Outstanding Customer Support " July 27, 2026 5.0 Our overall experience with Visual-Eyes has been excellent. It has become an essential part of our daily operations, helping us manage patient records, appointments, billing, inventory, and patient communication efficiently. The software is reliable, easy to navigate, and continues to improve with regular updates. Most importantly, the customer service is second to none. Whenever we've needed assistance, the Visual-yes team has been responsive, knowledgeable, and genuinely invested in helping us succeed. We could confidently recommend Visual-Eyes to other optometry practices looking for a dependable, user-friendly EMR. Pros Visual-Eyes is incredibly user-friendly and intuitive, making it easy for both new and experienced staff to learn and navigate. What truly sets it apart is the outstanding customer service support. The Visual-Eyes team is always friendly, knowledgeable, and quick to respond whenever we have questions or need assistance. The software is continuously evolving with regular updates that improve functionality and keep up with the changing needs of an optometry practice. it offers excellent value for the investment, with robust features that streamline patient communication, appointment scheduling, billing, inventory management, and day to day clinic operations. Cons There isn't must to dislike. Like any comprehensive EMR, there is a learning curve when first getting started because of the number of features available. However, the support team is exceptional and always available to answer questions, making the onboarding process much easier. The regular updates and willingness to listen to customer feedback show that they are continuously improving the software. Review Source TB Tobi B. Director of People and Operations Hospital & Health Care Used the software for: 2+ years ### "Director of Operations weighs in on Visual Eyes EMR" July 30, 2026 5.0 Team is supportive and truly listens to what we are trying to accomplish. They also are very patient with stupid questions too :) Pros The software is easy to use and constantly improved. They learn from clinics what is useful and work on incorporating that in to the improvements. The support team is incredibly responsive and gets things done Cons I do not have a lot of cons but VE connect could be a little easier for creating forms that are sent to patients from appointment bookings. This is a cumbersome task and takes time. The support team is very helpful in managing some of those tasks for us though Review Source CD Connie D. Optometrist Assistant Medical Practice Used the software for: 2+ years ### "Very Worth it. " August 5, 2026 5.0 Visual-Eyes is great to use. It has everything in one spot. It's convenient to stay on one platform to accomplish what you need to do with patients or customers in front of you. Pros It is very user friendly. Everything is laid out in a way that works easily with day to day patient care. Cons There isn't a lot I don't like about it. It would be nice that right when a new update comes out, they send an email blast with a tutorial. Review Source AN Amanda N. Office manager Medical Practice Used the software for: 2+ years ### "Great support" August 7, 2026 5.0 Pros The customer support is always friendly and helpful. \[sensitive content hidden\] are amazing help no matter how complex the question is. The whole clinic finds it very user friendly and makes managing patient files easy. Cons Occasionally there are bugs in the system that do slow down how efficient Visual eyes is, but the team is usually quick to notice and starts with a solution right away. Review Source BS Benu S. Optometrist Medical Practice Used the software for: 2+ years ### "Great user-friendly software with excellent support!" August 5, 2026 5.0 Pros Visual-Eyes is easy to use. It's the least "Clicking" required to complete your task. Excellent support, and user-friendly software. Cons I have no concerns. It would be great to have the option of more than 2 sizes when viewing exams. Currently, there is a large font option and a small font option, with nothing in between (as far as I am aware) Review Source RG Rica G. Manager Hospital & Health Care Used the software for: 2+ years ### "Very friendly and helpful staff" August 7, 2026 5.0 Always a great experience. Even if we cant get a hold of them on the phone sometimes, they usually get back pretty quick via email. Pros Customer support has always been great. Very friendly and helpful staff. They have a lot of helpful videos . Cons Some of the back end programs are a bit hard to navigate without help, like pulling certain reports or adding in lens parameters Review Source AW Amy W. Manager/Optician Hospital & Health Care Used the software for: 2+ years ### "VE Review" October 22, 2019 4.0 Overall experience with visual eyes has been good. I came from using another software program at a previous clinic which was far more complicated and did not have the ability to be customized at all. I have also trained lots of users on VE and find they adapt to the program quickly with very little issues. Pros One of the things I like the most about the VE software is the ability to customize from a clinic level. Whenever I need to alter anything I can do so easily and quickly and have the changes implemented right away. Cons One of the things I like least right now is the rx screen. I find its very cluttered and overwhelming for new users. I do realize that a lot of it is due to the lens ordering system. But I find that there are a lot of unnecessary boxes and it could be cleaned up a bit. I am hoping there will be an option (at some point) of customizing this screen on a clinic level along with the other customization features within the program. Review Source JG Jeff G. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Visual Eyes - Optimized for Optometrists" October 22, 2019 5.0 Excellent customer support. Each question/query/feature request is addressed in a timely and very professional manner. Pros The software functionality is very powerful and many aspects of it are customizable at the practice level. Optometrists all practice differently so being able to tweak the functionality to meet our particular needs is very important to us. They are continually adding new features to the software based on user feedback and industry trends. Over the past few years, their patient communication system and online booking features have evolved such that it is very easy for patients to communicate with our office and book appointments online - they removed the friction found in many other systems and made it super easy for patients. Cons Nothing really. The software is very powerful so there is a bit of a learning curve. However, everything we want it to do, it can. Reason for choosing Visual-Eyes The power of the software, the fact that we did not have to add on other software solutions to get the functionality that we wanted and also the stability of the software. We have had 15 years of uptime with no interruption to date. Review Source DW David W. Optometrist / Partner Medical Practice Used the software for: 2+ years ### "What is your data worth?" September 24, 2018 5.0 Visual Eyes is the most comprehensive optometric management software out there. We have been a client since 1999 and it keeps getting better and better. No software can guarantee 100% up time but Visual Eyes is close and we have never had a data corruption or lost any data. Pricing may appear high but I figure I can replace anything in my office in the event of a catastrophe except my data - that is the most valuable asset we have. Visual Eyes protects that. Visual Eyes is very feature rich and if you are willing to put in the effort to utilize the entire package the rewards are great in terms of saving staff time, marketing, statistical analysis etc. Patient communication tools are great. We have saved lots of money just by making use of the inventory management alone. The software is ever evolving and the tech support is very responsive and run by staff who care about my practice. I would be pleased to help out anyone who is interested in switching to Visual Eyes. This is a major practice decision and you should be thorough in your research. I don't work for this company but I feel like they have been a partner in helping me provide vision care for many years. Pros Visual Eyes is customized for your individual practice. Cons The setup process is not difficult but must be done thoughtfully to maximize efficiency and to maximize the use of your data. Review Source aM amy M. Front Desk coordinator Individual & Family Services Used the software for: 2+ years ### "Happy customer but needs a bit of work" October 22, 2019 4.0 I do like it and it is great to use but I wish yearly or every 6 mths you would do a suggestion that would love to be seen Pros I am a real supporter of visual eyes...there is so much good in this program and it is only getting better....I really like I really love the fact that if a pt has 2 appointments on that same day the appointment boxes light up...… Cons 1\. how to do the reports or how to create reports....this could be soooo much better 2. I hate the fact that with blended families people have different names I wish that all the boxes who are assossiated with that FAMILY on that day would light up... 3. the invoice split payments are great however I wish you could print invoices from this screen....I wish you could do this on cash and I wish you could transfer credits to other peoples invoices without crazy amount of steps.... Review Source DS Dawn S. Dispensary Manager Medical Practice Used the software for: 2+ years ### "FAB Software and Support" October 22, 2019 5.0 We REALLY appreciate the techs on the other end of the phone! From the day we hunkered down over a full weekend with no patients to learn the software to today, we have had great support. I also like that the program is ever-evolving. Pros Easy to use - makes sense. It reminds us when we have left something out or when we need to add something. I also like the updates - no fuss no muss and all through the server. Cons Not being able to see the top of the Rx orders without dragging down the side bar. Review Source LN Leslie N. Office4 Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Visual Eyes Software Revies" October 22, 2019 5.0 Our experience has been good. Any questions have been answered Pros Great customer support. Was able to get any help I needed at any time. Cons The software is great my only complaint would be that custom reports and mail outs are difficult to perform on my own, Would like to be able to text our patients and was unable to hook up Visual Eyes with the company that wanted to do it for us. "Wish" Review Source SS Sabrina S. Optician Health, Wellness and Fitness Used the software for: 2+ years ### "Sabrina's Review" October 22, 2019 4.0 I have had a very good experience with visual-eyes. The staff are all very friendly and easy to deal with and are always able to solve our problems. Pros I like how user friendly the software and is very easy to train new staff. Cons The look is a bit outdated, there are a few glitches that always seem to be there but the staff is super easy to get a hold of and solve these glitches. Review Source JS Jennifer S. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Optometry office review" October 23, 2019 4.0 Good overall experience, we probably could try to utilize the benefits of customization more Pros The user interface is easy to learn for new staff for regular daily function Cons Input of new data into inventory and catalog applications are tedious and could benefit from having something more stream lined Review Source RF Rena F. Owner Consumer Services Used the software for: 2+ years ### "My experience with Visual Eyes" October 22, 2019 4.0 Customer Service is fantastic, software is easy to use and comprehensive enough Pros Ease of use, the software is fairly thoughtful and is easy to train new staff on. Cons Some functionality, if we could send emails directly from the system, it would be nice. Review Source aD annette D. optometric assistant Medical Practice Used the software for: 2+ years ### "visual-eyes" October 22, 2019 5.0 customer support is always fantastic, and errors are always resolved quickly Pros love the software! works well with our practice. Cons wish inventory issues were more easily resolved, and that i didn't have to call customer support every time Review Source SM Sarah M. Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Good with more to come" October 22, 2019 4.0 Very good with customer service. Willing to work with us to fix issue. Very happy with everything so far and can't wait for the contact lens inventory. Also general product inventory would be nice. Pros The online portal and the reports. The invoice and accounting are great too. The customization is really good too. Cons The exam portal can be hard to nagvigate. You cannot have multiple patients info open at one time. Wish all windows could resize to half the screen. Review Source AR Amy R. Receptionist Medical Practice Used the software for: 2+ years ### "VE" October 22, 2019 4.0 I enjoy VE, very user friendly Love the text/email reminders Pros Very easy to use, tech support is very helpful. Cons Some features not available. For example .. save and print button Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.