Who Uses This Software?

The ARMS System is perfect for independent retail jewelers with anywhere from 1 to 1100 stores. The ARMS System is not a "one size fits all" and is highly configurable.


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $7,995.00/one-time
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • ARMS
  • www.arms.com.au/
  • Founded 1983
  • United States

About Supergem

Supergem is the powerful ARMS software program that helps you tightly manage your stock and sales. It eclipses all competition with its feature rich functions and its powerful detailed analysis of stock, sales, supplier and salesperson performance. Other ARMS programs that integrate with Supergem include the Accounts Payable, General Ledger, Assembly/Disassembly, Stock Take (Physical inventory) and POS that feeds sales information.


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Supergem Features

  • Appraisal Management
  • Commission Management
  • Consignments
  • Customer Purchase History
  • Jewelry Design
  • Marketing Management
  • Multi-Store Management
  • Pricing Management
  • Repair Tracking
  • Supplier Management
  • Wholesaler Management

Supergem Reviews Recently Reviewed!


Arms

Feb 12, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very detailed and numerous reports to analyze my business. The Repair Tracker is fantastic to gather and store information about the customer and their repairs.

Cons: Tricky to make corrections. Only about 2 1/2 years into the software and it is still a bit overwhelming with all of the things it can do. Still learning!

Overall: Love the technical support. Extremely helpful and knowledgeable! Very patient!

ARMS SS

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: excellent reporting and ability to save to excel or pdf

Cons: There are reports/changes We have been waiting for but were held up do to the pos re-write

Overall: we have reduces aged stock by 80% and our stock takes are very easy to complete and the results amazing. We use all reports for analysis, incentive bonus's and trend tracking. We have eliminated non performing suppliers and have improved out product lines using SS.

ARMS is worth every $!!!

Mar 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The data base and how you can make it work for you. Easy to track customers info and the P.O.S. end is very easy to use.

Cons: Not much I can say about this area. We have used the program for over a year and still can not find things I would say to change.

Overall: From the first time we decided to go with ARMS it has been great. We had CSR come out to New Mexico for the week to help us learn the program. Even after the time they left the customer service team has been just one phone call away to help with all of our needs with questions.