Who Uses This Software?

Organizations who do not have an applicant tracking system or who are looking to change. Organizations looking for video interviewing software.


Average Ratings

59 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • VidCruiter
  • www.vidcruiter.com/
  • Founded 2009
  • Canada

About VidCruiter

VidCruiter is your answer to saving time recruiting top candidates and adding value to your bottom line. VidCruiter's suite of products includes an easy to use pre-recorded video interviewing system, a live video interviewing system that can record interviews, an automated scheduling system and on top of this you can try our automated reference checking software. All of VidCruiter's products prominently display your company's branding giving you a professional look.


VidCruiter Features

  • Archiving
  • Candidate Portal
  • Feedback Management
  • Invitations
  • One-on-One Interviews
  • Panel Interviews
  • Practice Sessions
  • Question Bank
  • Recording
  • Scoring
  • Virtual / Pre-Recorded Interviews

VidCruiter Reviews Recently Reviewed!

I've really enjoyed using VidCruiter. They make one of the biggest buckets of my work faster.

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the accessibility of the videos and that I can even do reference checks with them. It makes my job so much easier and faster.

Cons: The aesthetics aren't always great. It can look a bit "bleh" and doesn't look like it's as tech advanced as it actually is.

It provided the structure which was lacking prior to it's implementation

Sep 05, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It is very dependable and I do enjoy the ease of use

Pros: Ease of use and dependability, it has made the process so easy and anytime something has to be changed, it is a seamless process

Cons: I really haven't really found anything that was frustrating, or that was unable to be corrected easily.

A great way to learn more about candidates (and their investment in our process)!

Jun 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I've had nothing but incredible support from the VidCruiter team! They've worked with me to find personalized solutions for our hiring processes and have been a real joy to work with!

Pros: VidCruiter allows our recruiters to get strong, additional data points on applicants before investing too much time on a candidate. This ultimately means we can pass better files on to hiring managers. I also believe that the ease with which candidates use the platform increases their confidence in our organization as talent-minded.

Cons: In order to use the product in the most effective way possible I do need to have a strong organizational system to manage it. Our version doesn't sync neatly with our applicant tracking system.

Not User Friendly

Apr 12, 2017
2/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Customizable to the organization's requirements Many functions available Great customer support available

Cons: Slow server Complicated to use Poor user interface and experience Hard to learn Did not think through on the user journey

Vendor Response

by VidCruiter on May 18, 2017

I am glad to hear that you have received great customer support. The amount of customization our platform offers allows organizations to make their recruitment process as simple or as complex as they would like. It appears that some additional training sessions would help you learn how to better utilize the process your organization has implemented. We have forwarded your comment to your Account Manager, and they will be sure to arrange some additional training sessions with you as well as make suggestions to overcome the connection issues that are likely causing your slow server experience. We will make sure that you become a VidCruiter expert in no time!

Great product

Feb 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: VidCruiter is very supportive and quick. They also are flexible and easy to work with. The system is new for us but is saving us so much time. This has been a quick and yet worthwhile system for us.

Pros: The support team is awesome. They are able to customize platforms for our specific needs.

Cons: We've had to do some work arounds but it is our first time so it's good for our needs.

Lead- Talent Acquisition

Feb 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Good Quality

Cons: never find any

Overall: Good use for remote & sales interviews. We have continuously using vidrecruiter & obtain great use & results.

Recommendations to other buyers: No at this point in time

Best value for the functionality of doing one-way interviews

Feb 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our department decided we wanted to explore the possibility of doing one-way interviews as part of our application process because we serve a unique demographic that is spread across many different islands. We looked into three different platforms in order to see which had the most functionality for the best price. We ended up going with VidCruiter because of the large variety of functions and how customizable each feature is. Also, when compared to other platforms that offer the same customizations, VidCruiter was able to provide us with more for less money. They also were more flexible and offered to give us a trial rate with the option to add on more if we were happy with the product. Lastly, they offered us a 20% discount for being a non-profit organization. We were happy that we were able to get a very robust platform for much cheaper than the other platforms we had looked into. This will be our first year using this product, but we feel confident that it will provide us with the tools we need as we were given multiple demos and their customer support has been fast and effective.

Pros: - value - customizations/variation - customer support

Cons: None at this time.

Recommendations to other buyers: While their platform is typically used for workforce applicant interviews, we encourage other institutions of higher education to look into utilizing this type of platform for admissions interviews.

Vid Cruiter Review

Feb 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We get all the information we need from the candidates as opposed to our recruiters doing the pre screening interviews. It saves us a tremendous amount of time. All the information we need is in one spot. Great for profiling.

Overall: We have been using VidCruiter for almost a year now. We do a lot of recruiting at the front line agent level in Canada and Jamaica. Vid Cruiter has helped us become more efficient by allowing us to have our entire recruiting process in one data base. Everything we need is at our fingertips. Rep was extremely knowledgeable and guided us through the entire set up process. He always had time for us.

Easy to use - responsive customer service

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I have been using Vidcruiter for 2 years and am continually impressed by their speedy customer service. No matter when I reach out with a question they are quick to respond and helpful. I had never used a video interviewing platform before my company started using Vidcruiter and it has really impacted our process for candidates.

Vendor Response

by VidCruiter on June 26, 2017

Thank you, Liz, we're very happy to hear that you're finding our platform easy to use and are as happy with our customer service as us! We at VidCruiter always want the best for our clients. Rest assured that we will continue to provide the best service.

Great software, very user-friendly!

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy to use. Saves time and money.

Cons: Reporting options could be enhanced.

Overall: The VidCruiter software has significantly helped us streamline our recruiting initiatives. The product design allows complete customization of the entire application process. VidCruiter has enabled us to efficiently screen thousands of applicants and hire qualified candidates. The support team at VidCruiter are both helpful and responsive. Highly recommended!

Vendor Response

by VidCruiter on June 26, 2017

Hello Tracy, we're very happy to hear that you're enjoying our product and are even willing to recommend us! Customization has always been a high priority at VidCruiter and we're glad that you're taking advantage of this. Thank you for your input on our reporting system, we continuously seek ways to improve our software.

Unwavering Customer Service

Jan 31, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The team is always super responsive and incredibly helpful. Any time my team or I have an issue, our rep is on it, right away and usually circles in less than 24 hours with a solution.

Vendor Response

by VidCruiter on June 22, 2017

Fast and reliable customer satisfaction is one of our main goals. Our Customer Service team is well-trained to provide you with the optimal solutions 24/7. A big thanks Tasha for these wonderful words.

Great Product

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: When it comes to using a Video Interview service, the options can be daunting. This one and only choice are VidCruiter. Simply put, if there are any issues, the VidCruiter team is on the case and ensuring that everything is working smoothly. Other companies should study the VidCruiter model.

Great Service

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer service.

Cons: Consumer based errors require correction on our end. Not a VidCruiter problem. It's a user error problem, but requires some function.

Overall: When it comes to using a Video Interview service, the options can be daunting. This one, and only choice is VidCruiter. Simply put, if there are any issues, the VidCruiter team is on the case and ensuring that everything is working smoothly. Other companies should study the VidCruiter model.

Recommendations to other buyers: n/a

Vendor Response

by VidCruiter on June 26, 2017

Thanks for that wonderful compliment Tim. Yes, at VidCruiter, user satisfaction is one of our passions. VidCruiter isn't your typical hiring platform as we always put our heart and dedication in providing great services. We're continuously working to improve our customer's experience.

Great bang for your buck

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: VidCruiter was a game changer for us as we scaled from one market to 20 in 2 years. Support was great in getting us up and running quickly and over time as we have questions.

Pros: Flexible software. Good value. Great support.

Cons: Applicant side interface could be more "slick." Reports could be more robust.

Vidcruiter

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: dependability and the formatting, it is very well laid out.

Cons: I really could not complain about anything.

Overall: I have been using this software since spring of 2016, it has simplified the complete recruiting process, as well as saving a lot of paper. Very user friendly, and dependable.

Recommendations to other buyers: It has simplified my workload

Great Product!

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been a partner with VidCruiter for several years. They are a great organization and constantly innovating. Their technology and service is top notch!

Vidcruiter

Jan 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Vidcruiter has saved my life as a small business recruiter with limited capacity. The customer service is incredible and they have revolutionized how we recruit.

Vendor Response

by VidCruiter on June 26, 2017

Big Thanks, Rina, That's why we're here. Our mission is to be the lifesavers of small business recruiters. We always believed that giving top customer satisfaction is the best thing you can do when offering services.

VidCruiter Makes Hiring Easier!

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I love being able to see possible candidates before offering them in-person interviews. We can easily customize our questions for the different positions and now watch the responses two times as fast!

Recommendations to other buyers: Use it you will not regret it!

Vendor Response

by VidCruiter on June 22, 2017

Thanks, Britnie, for those kind words. We truly appreciate that. The recruitment process is not easy but with our hiring platform, recruiters will find it easy to select the best among the bunch.

City of Moncton

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: VidCruiter has allowed us to streamline our online recruitment process making our processes simple, efficient and professional. They were also available any time we needed assistance and were very happy to help

Vendor Response

by VidCruiter on June 22, 2017

We're very grateful for that wonderful comment Erin. VidCruiter is designed to help recruiters save time and effort.

Vidcruiter is the answer to our Recruitment Prayers

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Vidcruiter team is easily accesible
Very user friendly

Overall: Vidcruiter makes the process of interviewing thousands of candidates so much easier. The staff is always quick to help and answer any questions for both our team and potential candidates.

Vendor Response

by VidCruiter on June 26, 2017

Thanks, Jennifer, for considering VidCruiter as an answer to your company's prayer. We're glad that you're also happy with our customer service team.

Custom features and responsiveness great

Jan 23, 2017
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The team built out an incredible custom software feature for us which we cannot imagine living without now that it is fully integrated into our recruiting efforts. It was an incredibly easy process for us to set up thanks to the customer support staff taking the time to sit down and speak with us about what we wanted and what we needed and to subsequently deliver on time.

Vendor Response

by VidCruiter on June 26, 2017

You're welcome Richard. Yes our hiring platform is designed to help recruiters streamline their hiring process and efforts, we're always here to help!

The BEST video interviewing platform

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - live interviews where you can have as many as 6 people attending
- questions are not only in written form, but also video
- you can add question scripts to the live interviews to guide the interviewer
- hiring managers can rate and provide comments on every answer, not just overall feedback/rating
- rating can be based on a competency model that interviewer can refer to
- being able to add disqualifying questions
- various workflows to the recruiter/candidate/hiring manager
- ability to use email templates, intro videos and company branding
- ability to test excel and typing skills
- interview calendar sync with Gmail

Cons: No integration with Salesforce/Jobscience, but I know they are working on it

Overall: We reviewed more than ten vendors that offered video interviewing applications and went with VidCruiter because they offered the most robust solution at a very reasonable price. The implementation was quick and easy. The UI is user friendly and recruiters, hiring managers and candidates have no problem using it. Their support is outstanding and they have made many customizations to the product based on our specific use case. Thank you

Vendor Response

by VidCruiter on June 27, 2017

WOW! Remi and I we're blown away with your comment "The BEST video interviewing platform". Thank you so much for the great appreciation, it fuels our desire to strive more and bring VidCruiter to higher heights. Truly, this is our mission here at VidCruiter. Furthermore, we now integrate with Salesforce and Jobscience.

VidCruiter Review

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use, the filter feature, it stores all the candidates information.

Cons: It doesn't show the exact date a position is posted only month and year.

Overall: VidCruiter has made may job so much easier. It allows us to hire the right candidates and it filters out the ones we don't need. (Saves so much time). I want to thank the VidCruiter Team for all the support with this application.
Five Stars all the way.

Recommendations to other buyers: You can use the for Internal and External applicants.

Vendor Response

by VidCruiter on June 22, 2017

Hello Terry-Ann, we're glad our hiring platform has made your job easier! Saving you time is something we aim for. We'll be passing your thanks to our support team!

H.R. Recruiter

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great

Cons: N/A

Overall: VidCruiter is a great applicant tracking system. The staff who I work with is amazing! He is very patient, friendly and very knowledgeable and will guide you step by step in the process.

Recommendations to other buyers: N/A

Vendor Response

by VidCruiter on June 22, 2017

Thanks a lot Judy! Yes, here at VidCruiter all of our account managers are willing to guide all of our clients step-by-step through our platform. We'll pass the message on to Remi!

Vidcruiter Review

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizable to meet all our needs.
Excellent, receptive customer service.

Cons: None at this time.

Overall: Our school network has been using vidcruiter for a little over a year. We have been very pleased with the product. Our applicants have not had a trouble accessing the video interview software. The customer service is an excellent customer and the customizable software to meet all of our needs.

Vendor Response

by VidCruiter on June 26, 2017

We're glad that your school is pleased with our hiring platform. Thanks a lot Amy! We're always here to provide you with the best customer service.

Responsive Team!

Jan 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it is to post a job, you simply follow the numbered steps. I love how we now have a template we can use for jobs we often post. I have not had an opportunity yet to use the scheduling feature, however, I'm looking forward to trying it.

Cons: I do not like that we are not able to sort our jobs by year. It would be easier for us if there were folders by year we could create and keep those jobs in the appropriate folder.

Overall: I receive a response to an email or voice mail in a matter of minutes. If they do not have the answer right away, they acknowledge the inquiry and get back in a reasonable amount of time. My dealings are mostly with our rep and the service is always friendly, intelligent and professional. Great customer service! The software is easy to use and I find the different pages well displayed/easy to read. The VidCruiter recruitment software is 100 times better than the other application my company used.

Vendor Response

by VidCruiter on June 26, 2017

A big thanks Lynn for that wonderful response towards our hiring platform. We're delighted that you're pleased with our services.

Vidcruiter

Jan 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great customer service

Cons: I have made a few suggestions of things I would like to see or have looked into. I have been told I am on a list for IT to look at but it has been months with no feedback.

Overall: Customer support has been an amazing help with all my Vidcruiter needs. Vidcruiter is very organized and allows me to do my job with ease.

Vendor Response

by VidCruiter on June 26, 2017

Alaina, thanks for the praise towards our customer support! They're well-trained to provide you with the best customer service experience possible. As for the IT request, they're very busy at the moment but they have most definitely have not forgotten about you.

Great site

Jan 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support and availability to customize features to suit as needed.

Cons: A lot of features I personally don't use so lots to look through.

Overall: I can't imagine any feature that is not available that can help in classifying, sorting and screening applicants. The customer support (CS) is always friendly and available with a very fast response time. I have found that if I do not have time to go through my own site to make a change, CS is happy to make it happen for me and lets me know when it's complete. Alternately, if I wish to know how to make changes, (CS rep) has been available to guide me via written or on screen navigation and has patiently walked me through instructions. We are very happy with VidCruiter.

Recommendations to other buyers: Customer service and reliability trumps all.

Vendor Response

by VidCruiter on June 26, 2017

One of our many goals is to provide the best customer service to all of our clients. We know that sorting and screening applicants is not an easy task. We're glad that people like you, Joanne, who use VidCruiter hiring platform are pleased. At VidCruiter, we also believed that including the company's culture is essential.

VidCruiter has made our worlds 10x easier!

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We initially joined VidCruiter as a way to expand the amount of candidates that we're able to consider and allow for candidates who might have weaker candidates initially to be considered. What we've gained from using VidCruiter is a more accurate and insightful read on candidates by being able to see their face and hear their voice. This has impacted both our recruitment team and the hiring manager that we work with. They have LOVED getting to know candidates in a way that feels more personal to them through the use of VidCruiter.

Vendor Response

by VidCruiter on June 22, 2017

Thanks, Alyssa! Yes, at VidCruiter we want to make the recruiters world a lot easier. We understand that time is gold, we make sure that your time is only used to look at the best candidates to join your organization.

VidCruiter is easy go-to-Video Interviewing interface

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is user friendly and help finding information is easy.

Cons: Creating reports and uploading and downloading attachments.

Overall: VidCruiter is has been an interface that makes tracking and sharing video interviews from applicants extremely easy with our hiring managers. It allows for candidates to complete interviews at a time that is most convenient for them while allowing us to get the information we need in moving along the recruiting process.

Recommendations to other buyers: n/a

Vendor Response

by VidCruiter on June 22, 2017

Thanks for the compliment Chris! Our platform was designed to make your recruiting tasks easier and time efficient as well.

Innovative Tool

Jan 20, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love this site, mostly for how you can screen a candidate prior to an interview.

Cons: Navigating the site overall can be a little tricky if you're not VERY familiar with it.

Overall: This recruiting tool takes a lot of the guesswork out of virtual recruiting especially with telecommuting positions. I love the video interview process.

Recommendations to other buyers: n/a

Vendor Response

by VidCruiter on June 26, 2017

We're delighted to hear that you love our video interview feature! Our clients can always expect a great experience while they're using our system.

Vidcruiter - a great tool and company

Jan 20, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started working with Vidcruiter over a year ago. We are a fast paced growth company with a global footprint and needed recruitment software that was professional and reliable whilst still customisable to our requirements.

Working with Remi and Sean at Vidcruiter has been fantastic, they took the time to understand our business, produced a fit for purpose tool and continue to tweak and refine things for us and the responsive customer service is first rate.

Vendor Response

by VidCruiter on June 22, 2017

Big thanks Ben for that wonderful review. Yes, Remi and I always make sure that we are hands-on with each and every client we're working with. We guarantee that each of our customer's needs are addressed as to what they want.

The best way to recruit

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Easy to use
- Fully hosted, no need for hardware or any additional software.
- The best way to filter candidates
- Saves a lot of effort and time compared to traditional methods, and is the best way to recruit from other provinces or countries.

Cons: Needs a bit of training and getting used to.

Overall: we have been using VidCruiter since 2014, and it saved us a lot of effort and time, we could also see that we were getting better recruits as VidCruiter took the pain out of the process, and left us to concentrate of what really matters (the candidate)

Recommendations to other buyers: I have seen similar products on the market tapping into the mobile recruitment or video recruitment space, but I like the service and support of VidCruiter.

Vendor Response

by VidCruiter on June 26, 2017

Thank you so much Amr, we highly value review comments like this. It's a great feeling that you appreciate VidCruiter hiring platform as the most effective one. Yes, our easy to use platform is one reason why we have the edge as compared to our competitors.

My experience

Jan 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Comments: I would like to start by saying, I am a user of the software, not the person who set it up. So my experiences might not be optimal. Vidcruiter in general works fine. Sometimes is a little clunky and cumbersome, especially with navigation and trying to locate certain aspects of someone's application or changing titles, etc. It has some very good features, but sometimes these features also seem limited by imposed criteria, e.g. timeframes. I received minimal help in using from customer support when it was first implemented and we had lots of problems. When I ask for something to be changed or assistance then I get what I asked for, nothing more. Sometimes suggestions or opinions or advice would be nice.

Vendor Response

by VidCruiter on January 31, 2017

Hello Mike, We are sorry to hear that you received minimal training. Every user has access to unlimited training, and it appears that this was not communicated to you properly when you were invited to join the platform. Our Account Managers continually work with their client's users to evolve their recruitment process and ensure that it meets their needs. We have forwarded your comment to your Account Manager so that they can connect with you and help rectify the challenges that you have faced. We look forward to providing you with the experience that every VidCruiter user typically receives.

Useful tool for recruiters and hiring managers

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - helps to evaluate candidates communication skill
- we made our recruitment process more efficient

Overall: We implemented this tool in our recruitment process in 2015. We hired bunch of people for Marketing, Recruitment, Sales and Consulting teams.
Costumer support is great, whenever I needed help I would always get immediate answer and support.
The tool is easy to use, the functionality is structured and organised.
I had great experience, and considering that I am very demanding person, I was happy with the application and costumer service we received.

Vendor Response

by VidCruiter on June 22, 2017

Comments like these make us feel overwhelmed. This makes the VidCruiter team strive harder to reach out to many organizations and companies as we can, so they can also experience the same experience like you did with our platform.Thank you Zaure!

One of the best product I have ever used!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very robust, flexible, and well designed, easily configurable.

Cons: None

Overall: The team is great to work with and they totally understand your business needs and will offer direct solutions rather than workarounds. The Product itself is very well designed and easily configurable to customize your needs on the fly. No need for custom coding in most cases. The company listens to their customer needs/Feedback and adjust/upgrade the product roadmap accordingly.

Recommendations to other buyers: Just try it.

Vendor Response

by VidCruiter on June 22, 2017

Thank you for considering us as one of the best product you have ever used! Our platform is indeed designed to be customized to every customer and their needs to make their recruitment solutions easier.

Strong service!

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We had a wonderful experience using VidCruiter as part of our recruiting process. It's a wonderful service, with great customer support!

Vendor Response

by VidCruiter on June 22, 2017

We appreciate that Chris. To satisfy our clients through strong customer service is one of our main goals at VidCruiter.

VidCruiter Review

Jan 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: User interface
Ease of use for the candidates
Ability to have multiple reviewers
Candidates can make more than one attempt at each question
Customer service is great

Cons: Challenging to learn
Candidates may not have access to web cam
Candidates opt out of interviewing if they are required to do it on video

Overall: The advantages of VidCruiter are the benefits the program gives to our hiring managers. They can review interviews at any time and any place as long as they have an internet connection. They aren't limited to sitting at their desks in their offices watching video interviews when other work needs to be more of a priority. Also, any number of managers can review the same recruitment by sending individual links to them. Managers can also review the interviews by question which allows them to view how each candidate answers a specific question making it much easier for them to grade.

On the candidate side of the program, the interview can be set up to allow them to make a few attempts before they finalize each question. In addition, it allows the candidates to view the questions in advance to be able to prepare their answer.

We receive mixed reviews from managers. Some don't want to use the program while others are excited to try it out. Our recruiters sell the concept of using the program and communicate the advantages to managers. We have had greater success when we provide more information.

The downside to VidCruiter is that it is moderately challenging to learn. Once the program is understood, it's fairly easy to navigate but it takes using the program several times to become familiar with it. The user interface is pretty straightforward. In addition, VidCruiter does not have a user manual to refer to in the event of a question, though customer service is usually available to answer questions as they arise. A user manual would be a nice addition.

Also, many applicants opt out of interviewing if they have to do it on video. This would be the case with any video interview program. The agency could be missing out on great candidates if the candidate chooses not to interview. Another challenge for applicants is the availability of a computer with a web cam. Our agency will assist with providing a place for those candidates to interview, however, it is an inconvenience for the candidate.

Overall, I think VidCruiter is a good program. We have heard from other agencies that use a different program and have heard that it is much more difficult to navigate. This program specifically requires the candidate to download a separate software program to their computer or phone to be able to connect to the program to interview.

Recommendations to other buyers: Overall, this is a good product. As far as video interviewing software goes, I understand that its the most user friendly in the industry.

Vendor Response

by VidCruiter on June 22, 2017

Wow, A big thanks Cyndi for that lengthy review. We appreciate your effort. Yes, once the client gets him or her familiarized with the system, everything will surely work smoothly.

We Love VidCruiter!

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use this software to help us manage between 1500-2000 applications to our Venture for Canada program annually. It simplifies the process for us and saves us countless hours of work. We would recommend them highly. :)

Vendor Response

by VidCruiter on June 22, 2017

Hello Sabrina, thanks for loving our system! We assure you that we'll always provide the best service.

Great Software! Easy to use!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have enjoyed using Vidcruiter for the past three years. I use Vidcruiter on a daily basis and it is super easy to use. I also feel that our candidates find it easy to use and the customer service team is always willing to help our candidates out if they have questions. Would highly recommend.

Vendor Response

by VidCruiter on June 22, 2017

We appreciate your kind words towards us Karla. At VidCruiter, our team is always ready to give their 100 %!

Pleasure doing business with you

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: saves time

Cons: lack of personal touch with candidates

Overall: I have found VidCruiter easy to use and navigate. Our candidates have reported a pleasant experience. I have always received great customer support.

Vendor Response

by VidCruiter on June 22, 2017

It's also our pleasure working with you, Dorrian, and thank you so much for the kind words towards VidCruiter. We'll surely continue to provide the best customer support for you.

VidCruiter Review

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used VidCruiter for several years and the hiring of more than a dozen analysts and associates. It has significantly reduced the time consumed in scoping and interviewing candidates, saved us money and improved our hires.

Vendor Response

by VidCruiter on June 26, 2017

At VidCruiter, we appreciate people like you Jim! We're more than happy with your feedback, it helps us maintain or even enhance the great qualities you loved about us.

VidReferencing = Huge Time Saver

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I can speak only to the VidReferencing service provided by VidCruiter, but it's certainly saved our company valuable time and resources. With technology ever-changing, companies are constantly seeking areas to streamline processes - we hit a homerun with this one.

Vendor Response

by VidCruiter on June 26, 2017

Thank you so much, Peter! Yes, you're right, VidReferencing was designed to streamline the time-consuming and taking over the old fashioned way of referencing. With this feature, recruiters can save a huge amount of time.

Helps get the job done

Jan 19, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Comments: I have been using VidCruiter for about a year now, and have never really used a platform like it before. It's great for making the prescreen process easier and organizing your applicants, but due to a lack of some functions, it can be a tedious process sorting through everything. Overall though, it helps get the job done.

Vendor Response

by VidCruiter on June 22, 2017

We truly appreciate your review, Danika. To help get the job done the easiest way is one of the reasons why VidCruiter is here today.

Thanks Vidcruiter!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: super customer service, very responsive team, help to problem solve and find solutions that meet our needs

Vendor Response

by VidCruiter on June 26, 2017

You're welcome, Erin! Providing fast customer service is very important to us. We all know that time is money, so we always want to offer the best solution in a timely manner.

Vidcruiter is huge for us

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Reduces the time it takes to evaluate a candidate and keeps things very organized dealing with thousands of applicants.

Vendor Response

by VidCruiter on June 22, 2017

Thank you Patrick for that wonderful review. We can assure you that we will continue to provide the best solutions in the world of recruitment.

Vidcruiter is an amazing site!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Applicant prescreens

Cons: there are no cons that we have regarding Vidcruiter!

Overall: Vidcruiter has been an amazing site to use for our recruitment and training needs. Our rep from the start, has been incredibly helpful in assisting us on how to use the site, and always willing to fix any problems we have. With the amount of applicants our company receives daily, Vidcruiter has made the process more efficient, and helps us filter out candidates without us having to call each individual. Very happy with the service and site! would recommend this to all companies.

Vendor Response

by VidCruiter on June 26, 2017

Thank you, Jenn, your review is highly appreciated. Yes, Remi is one of the best on our team, he's always there to help everyone. We're happy to hear that you're satisfied with our services.

Very good platform

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Their platform is very robust
It integrates video interviewing
They have nice landing pages for applications
It allows you to easily have multiple users accessing the platform.

Cons: There can sometimes be minor technical issues, and it can take a little long to learn how to use.

Overall: I have been very happy using Vidcruiter. They have extremely good customer service, and their platform is very robust.

Vendor Response

by VidCruiter on June 26, 2017

You're welcome, Scott, glad to hear that you're happy with using VidCruiter!

VidCruiter for the Win!

Oct 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: In my last role, I was assigned the not-so-small task of choosing a new video interviewing platform for our 50,000+ organization. Our recruiters source and interview literally hundreds of candidates a day, and with remote working capabilities being more in demand, it no longer makes sense for us to spend the money on flying every candidate in to our home office. I put in months of research, pros and cons comparisons, and cost analyses on every possible video interviewing software available on the internet, and I can honestly say VidCruiter is one of the best out there. I was blown away by the level of detail the demo call went into, and the representative I worked with was able to answer each of my questions, and even circled back on the specific ones he needed to find out more for. The trial period was lengthy and cost-effective, which allowed my managers to take ample time in testing the functionality across multiple groups to ensure it was a best fit. The software itself is amazing, and appears to be limitless in its capability from a UX perspective. Customizable design, easy to work with, security, organization, recovery options if a network connection occurs, you name it--they've got it! We invested in a broader package once we worked with the tool in its entirety, since every recruiter had a great experience working with it and said it came fully equipped with everything they need. My managers and I are very grateful to have come across such a great software, and will continue to invest since it will guaranteed only get better from here! Would highly recommend to any company of any size.

Great Screening Tool

Feb 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is easy to navigate, the orientation/training provided is good and customer support throughout is excellent. And, the product has the capacity to make previously manual tasks (such as contacting references) automated.

Cons: I can't think of anything I didn't like about this product and vendor.

Recommendations to other buyers: Consider both the product and (level of) customer service/support the organization provides.

Vidcruiter has made hiring easier

Feb 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being a call centre, we are able to find the best candidates to conduct an in-house interview as we have a voice recording of applicants along with their resume and their answers to our online interview. As compared to only reviewing possible candidates by their resume, Vidcruiter saves time and labour resulting in only interviewing the best candidates for the position.

Vendor Response

by VidCruiter on June 26, 2017

Hey, Bruce, we're happy that with the help of VidCruiter, your recruiting tasks are streamlined and able to help your company find the best candidate while also being an asset to your organization.

Professional and Practical!

Jan 28, 2016
5/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer service was excellent, training was very useful and the software was very user-friendly! It helped our screening process to be more efficient and helped ensure that we made the best selection for interview candidates.

Cons: Many functions are grouped together and so they are difficult to navigate. The automatic email feature was not easy to use.

Recommendations to other buyers: Make use of the 24 hour support. Take the time to explore each of the functions prior to launching the competition.

Can Track Champs

Jul 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We first contacted VidCruiter to help us develop volunteer recruitment software for a project that would require the intake and management of over 300 volunteers. The software not only satisfied our needs but exceeded them as we learned the possibilities. VidCruiter were also very responsive to our very specific needs and turnaround times were very quick on our requests.

Vendor Response

by VidCruiter on June 26, 2017

Thank you, Chris, for that kind review. It's our passion to provide solutions especially for organizations looking for an efficient way to recruit the best people in any industry or field.

VidCruiter has become indispensable.

Jun 29, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: For the most part, candidates report VidCruiter is easy to use. There are of course issues with platforms and software every now and then, but these are a minority of cases, and customer support is so excellent that I don't feel these cases are a detriment to our hiring goals. Every case is solved expediently. I especially appreciate that customer support will call my candidates directly, so the responsibility for solving the issue is on VidCruiter and not my candidates or me. In this arena, Remy deserves praise. When I call for help, he almost always answers the phone, and when he doesn't, I get a return call promptly. He's always courteous and clear, even when my questions belie human error or lack of understanding on my part.

Principals love VidCruiter, specifically the video interview and the references. 1. Video interview -- Last year, our initial screen was a phone screen conducted by me. I would share my notes and ratings with our five principals for them to decide whether they wanted to use their limited and precious time to schedule a phone interview. This year, we use the VidCruiter video interview in place of the initial phone screen. My principals report that they feel much more confident moving forward to phone interviews based on the video interview. They also report that there have been far fewer "dud" phone interviews this year than last year, meaning the video interview has provided far more useful information than our phone screens last year. 2. References -- Last year, one of the principals would call each reference, take notes, and share written notes with the other principals. This year, all 5 principals can read each reference's words directly. The potency of the references is greatly augmented. Also, I'm able to ensure that all references have been collected by a certain date/time, so we're able to make hiring decisions much more quickly than before, when we had to wait to catch references on the phone.

Vendor Response

by VidCruiter on April 01, 2016

Thanks for the feedback. I know we fixed all the issues you had before and I hope we are providing you with a great hiring experience. We appreciate your feedback as always.

From a Recruiter

Jun 17, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We choose VidCruiter over others because of the personal attention and straight forward answers received from the team while we were searching. Setting up was quick and easy and our clients and candidates have found the site easy to use as well. It has really saved us time and added value to our services.

Vendor Response

by VidCruiter on June 22, 2017

Thank you very much, Andrea, for that great feedback. To save time hiring the best candidate is one of the main goals here at VidCruiter. We'll always be there to help the recruiters.

Happily recommend VidCruiter

Jun 04, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Vidcruiter is reliable and customizable and has streamlined our internal recruiting process and improved overall efficiencies. VidCruiter is dedicated to continuous improvement and is always looking for ways to improve the experience for its clients. Limitations remain as it pertains to reporting and data exporting but they are looking at ways to develop both.

Vendor Response

by VidCruiter on June 26, 2017

We're happy, Angela, that you find VidCruiter a reliable hiring platform. Yes, at VidCruiter, we make sure that we can meet our customer's unique needs and requirements. Thanks for recommending us.

Useful and streamlines my process

Mar 26, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Need more customizable reports. For example, I would like to create a report that will show where (school locations,) where each applicant has applied in one report (i.e. John Doe, KIPP Durham, KIPP Gaston Primary and KIPP Halifax).

Vendor Response

by VidCruiter on June 22, 2017

A big thank you, Camesha, for your feedback and for considering VidCruiter a useful hiring platform.

Training on new functionality

Mar 25, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are very pleased with the new functionality of the system and especially the customer service we receive from Remi Gaudet. He is very knowledgeable with regards to answering all of our questions with great knowledge and enthusiasm.
Keep up the great work!!!

Vendor Response

by VidCruiter on June 26, 2017

Wow, thank you Suzanne for the feedback! We're glad that you're pleased with the new functionality of our system. Thanks for giving credits to our customer service team, we're always here to give reliable service.

Great company to work with

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been working with VidCruiter for 5 years now and we find them to be innovative and very supportive. Any questions we have are always answered quickly and they are constantly working at making enhancements to the product to help in meeting our ever changing needs. You are always made to feel important!

Vendor Response

by VidCruiter on June 26, 2017

Hello, Wanda! We're very happy that you've been satisfied with our services for 5 years. We guarantee you that we will continue to provide fast and reliable services and to always look for new ways to enhance the system to help recruiters save time and energy.