DataBasics Hospitality Systems

Hotel Perfect

4.5 / 5 6 reviews

Who Uses This Software?

Luxury Independent Hotels, Resorts, Spas, Golf and Self Catering Properties within the UK.


Average Ratings

6 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • DataBasics Hospitality Systems
  • www.hotelperfect.co.uk
  • Founded 1992
  • United Kingdom

About Hotel Perfect

Supplying Hotel Management Software to hospitality businesses; Cloud PMS, Direct Online Booking Engine, Channel Management, Flexible Pricing, Hospitality EPoS & Guest Relationship Management.


Hotel Perfect Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Hotel Perfect Reviews Recently Reviewed!

Hotel Perfect works very well for our business, the simplicity means it is easy to use & train with.

Sep 21, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use is the best thing about the software. Staff turnover in hospitality is always high so being able to train new staff to use the software is vital. We have found that booking onto the calendar works best for our business as the rooms are unique so description can be added for the specific room. Being able to manage our Package Management instantly with the live system means that we can monitor the booking engine, ensure dates are closed off and add restrictions easily. The development team have worked and are still working to make the system continuously work better for our company. The integration between Hotel Perfect, Premier Spa and Guest Folio has been very positive and hopefully we will be securing the integration with Res Diary in the not so distant future. Maitre'd also works well for the restaurant team and we are able to pull reports quickly to work out covers and average spends. We have three businesses throughout the St Brides family and they are work well with the software.

Cons: There are a few development issues that we would like to see, but we can appreciate that each hotel works different so systems will never be perfect for each business. We would like to be able to have a 'pick up' option in the room control whereby the room is clean but it still needs something to go in, like champagne, flowers or a bulb needs changing and to be able to place a comment so Reception/Maintenance/Housekeeping have non verbal communication to see what needs to be prioritised. We would also like to be able to run an EPOS report whereby restaurant and spa can see who does not have credit facilities to be able to charge back so they do not need to check Hotel Perfect each time. These are not features that are detrimental to our service but they would allow some tasks to be easier and assist with communication throughout the hotel.

Vendor Response

by DataBasics Hospitality Systems on October 11, 2017

Hi Isara, Thank you for your review. This is well received and I¿m sure fellow hoteliers looking for a PMS will find it very helpful too. Our aim as your software supplier is to support your business as it grows. Over the years we¿ve seen St Brides adopt and embrace the latest technologies, always with an interest to make the most of Hotel Perfect, our modules and the interfaces available. We have taken note of your suggested enhancements, and we will add these to our development roadmap for consideration. Thank you again for taking the time to review. Kind regards, Catherine Chong Sales Development Executive

Very professional service. Keen to listen and action our individual requirements.

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: User friendly, able to offer a personalized service to our leisure based guests as opposed to corporate competitors. Yield Management facilities enhance our productivity without being over-complicated.

Cons: Extra charges for out of hours, especially on weekends which are our busiest times.
Cannot view all 35 bedrooms in three properties on one screen.
Lack of spell check.
Finer breakdown of area code.
Package Management - location of rates codes, i.e. most used at top is inflexible. Would like to be able to see rooms sold in package management.
When in guest bill, does not switch back to listed bills it switches back to main screen instead. Lack of images on conf emails.
Can't book online further than one year.
When blocking rooms, you can't block more than one room at a time.
Can only extend a stay for up to 26 days.
Can't merge profiles if guest has stayed in the last three months.
lack of alert on profiles when repeat guests.
Unable to transfer or copy and paste profiles from one property to another.

Overall: Able to suggest improvements.

Vendor Response

by DataBasics Hospitality Systems on October 11, 2017

Hi Paula, All feedback in view of improvement is always well received; thank you for taking the time to review our software. Our system is designed to be complex without being complicated, and we¿re pleased that this is your experience. As you mentioned, we do endeavour to listen and add customer suggestions to our road map for consideration. We are really pleased that you are likely to recommend us to fellow hoteliers, and as ever, it¿s always a pleasure to work with you and your team. Kind regards Catherine Chong Sales Development Executive

Reliable, easy to use. Would recommend

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The wide range of reporting. General ease of use of the system. The integration with Siteminder for the channels to be auto-updated.

Cons: Package management is clunky. Compared to Siteminder, it is laborious to set up restrictions and not easy to amend. This part of the system could do with development. Also, the fact that only one property can integrate with Siteminder.

Vendor Response

by DataBasics Hospitality Systems on September 28, 2017

Hello Tracy, A review titled `Reliable, easy to use. Would recommend¿ is all we could wish for, thank you so much. Multiple sites on one PMS integrated to Siteminder is a challenge. We have not found a solution yet but we will continue to work on this for you with Siteminder. As you know, we are always enhancing the products and services that we offer, and input from forward thinking customers like yourselves always assist us in doing this. We look forward to many more years of working with you. Kind regards, Catherine Chong Sales Development Executive

Hotel Perfect provides a stable PMS for my business

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It has grown with my business and I love the Dynamic Pricing module, the software support is also excellent, we do have occasional problems but they are always resolved.

Cons: Every minor upgrade and add on comes at an additional cost it would be nice to have a link to our room key card system but unfortunately this is not suuported

Overall: Smooth running of my PMS

Vendor Response

by DataBasics Hospitality Systems on September 26, 2017

Hi Paul, Thank you for the great review! We are delighted that our Hotel Perfect PMS has been able to grow with your business and that the support team are on hand to assist with any questions or issues you may have. Although we are able to include minor updates to your software version included in your support contract, upgrades from legacy software inevitably need to be charged for. We do already link to electronic key card systems. Any new supplier integrations are considered and will move into development in line with demand. Again, we would like to thank you for the great review. Kind regards, Catherine Chong Sales Development Executive

First installed 2003, upgraded to Cloud version 2014. Superb software & support. Best in the market

Sep 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, functionality in abundance, and so obvious it is designed by a hotelier. Guests often comment on the clear presentation of bills. Excellent support services from the whole team. Nothing else on the market comes anywhere near this whole package of first class software and support.

Cons: There is nothing to dislike about this software. It works the way you need, simply and easily, with full support.

Overall: Easy to use, savings in time, accuracy of bills and reports, Simplifies the administration and management, and also provides facilities for enhancing customer care and satisfaction.

Vendor Response

by DataBasics Hospitality Systems on September 28, 2017

Hi Malcolm, "Extremely likely to recommend" tells us that we¿ve got it right for you, thank you so much for taking the time to review. I¿m sure even now pushing into Autumn, there¿s still no place better to be than the terrace at Blue Hayes; however, if we can tempt you away, we are at the Independent Hotel Show in London in October, do come and see us on Stand 212 if you are attending, it would be great to see you. Kind regards, Catherine Chong Sales Development Executive

Friendly team based in the South West

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Integrations make life so much easier. I most like the integrations with third party providers such as Maitre'd, Resdiary and Worldpay.

Cons: I would like to see the add on modules priced relative to the number of rooms. Some of the modules are very attractive but uneconomical for smaller boutique properties.

Vendor Response

by DataBasics Hospitality Systems on September 26, 2017

Hi Jonathan, A five-star review is a delight to receive, thank you so much. We have many integrations available, such as the ones you mentioned, and more in development. We understand your reference to our module pricing, though our pricing model is designed to allow smaller boutique properties to work with Hotel Perfect PMS and add on modules according to their business needs, rather than paying for modules they may not use. Whilst updates and enhancements to existing products are generally free of charge, we do have to charge for new modules; and these are charged in view of the additional functionality provided to the business, rather than number of rooms. It¿s great to receive your review, and it¿s always a pleasure to work with you and your team. Kind regards, Catherine Chong Sales Development Executive