Who Uses This Software?

We cater to an individual, to small businesses to sophisticated researchers and policy makers. The software is robust and scales with the demands of the users.


Average Ratings

453 Reviews
Value

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month/user
    See pricing details
  • Pricing Details
    Includes: Unlimited Surveys Unlimited Questions 1500 responses/month
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • SoGoSurvey
  • www.sogosurvey.com
  • Founded 2009
  • United States

About SoGoSurvey

The highest rated survey software on Capterra, SoGoSurvey is both powerful and easy to use. A comprehensive platform with 24x7 support via phone, chat and email, SoGoSurvey helps clients improve customer experience, collect product feedback and grow employee engagement with a focus on turning data into insights. Provides most comprehensive features for businesses that treat feedback as a critical part of their business growth. Sign up for a Free Trial Account or Request a Demo.


SoGoSurvey Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

SoGoSurvey Reviews Recently Reviewed!


SoGoSurvey combines outstanding features with top-notch, responsive customer support.

Aug 22, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We use SoGoSurvey because it offers the following key features, some of which are not available with other survey platforms:

1) the ability for respondents to print out their responses once they're finished

2) the ability for respondents to save and return later to finish longer surveys

3) the ability to either generate a multi-use survey link OR send individual invitations, thereby allowing for tracking of respondents; reminders can also be sent just to those who have not responded

4) a large number of question types, including advanced, multiple-part grids

5) skip logic and advanced branching functionalities

6) advanced reporting capabilities

7) highly competitive pricing for nonprofits/educational organizations

The interface is fairly easy to use, and the customer support is FANTASTIC; SoGoSurvey support professionals respond quickly and always provide helpful assistance.

Cons: The skip logic/branching interface can be a bit difficult to use, depending on what you're trying to do. For example, the advanced branching feature has no "hide/skip page" option and therefore requires an expert level of proficiency in branching logic in order to create more complex surveys. It would be so much easier if you could simply have respondents skip certain pages based on their responses, rather than creating a complex web of logic rules to accomplish this. Luckily, this is likely not an issue for the majority of survey users.

Overall: SoGoSurvey allows us to evaluate our educational training and initiatives in a way that other survey tools simply cannot do. Some of our surveys are fairly complex, with many opportunities for branching respondents either to or away from certain sections based on their earlier responses; SoGo enables us to do that. There are also 17 basic types of reports--most of which we don't need for our purposes, but they're available--and the ones we do use are highly customizable and nicely formatted. With certain key tweaks to the branching feature--specifically, adding a "hide/skip page" rule to make branching logic easier to create--it could be THE number one survey tool on the market, hands down.

Recommendations to other buyers: If you are struggling to figure something out, contact SoGoSurvey support--really! Your message doesn't get lost in cyberspace; they always respond promptly and will do everything they can to help you. For example, when I was confounded by the skip logic/branching functions for a particularly complex survey, a tech support person went so far as to create a whole survey template with the proper skip logic rules for me. All I had to do was change the content!

I am relieved and glad I found this platform, especially since they offer free student package.

Jun 22, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: This review is on version 8.0 of SoGoSurvey. The layout and design are user-friendly in the sense of allowing you to customise the survey design and questions. The variety of questions ranging from standard multiple choice, grid options such as matrix grid, radio grid, check box grid; there are also rating scales, this allows you to chose the best option for what you want to get out of, which was helpful since I had complex complex questions that needed to be asked in different ways. The layout, type & text the look and feel in the visual settings section. There are predesigned templates you can chose from or edit it yourself by going into the menu bar on right, where you can edit the font(size, font type). The background option in the side menu allows you to choose from a variety of different background or you could include your own image as a background. I found the interactivity of the platform easy to understand, the icons, editing was made easy since you could paste your questions from Microsoft Word or another online survey platform and did not need to retype them.

The basic package is a good way to introduce someone to the platform, since its free it allowed me to see the features, layout and questions offered as well as what is offered in plus or pro packages. In addition to being mobile friendly as well since the participants of survey I did and am doing are more likely to view and answer the survey on their mobile phones.

Cons: I have only used the basic package which is free, I used this package since its free yet it does not include some of the options the paid packages do. Question options such as the matrix grid, radio grid as well as advanced question options such as placing an attachment, rating radio button,rating drop down and horizontal radio are only available in the paid versions such as pro,plus and enterprise. If you want complex questions in the basic package that ask multiple thing such as matrix grid that has multiple choice and or rating scale, you need to use predesigned templates and edit the questions. You can also paste your questions from Microsoft Word or another survey platform into the survey but you will need to edit it, choosing the question type first then pasting the question in and the different options when you select edit.

Since I used the free package I could not include my own logo. If you want to upload your own background image in the side menu bar in the visual settings section, it needs to be a jpeg, png or gif, not a pdf. You also cannot adjust the position and scale of this uploaded image, suggesting that simple or background images that are abstract are best. In addition the basic package does not include report export options such as excel and Microsoft Word.

Overall: Benefits I received were applying for a free year student option that offered features such as export report, analysis of data, complex questions (features of plus package), in addition to customising which personalises survey to specific topic. Other benefits include fast and helpful customer support, there is a instant message section at bottom of page called 'Chat with us', allowed me to ask questions and receive answers quickly. The layout, editing and design features made it easy for me to edit, place questions, the templates of surveys gave me an idea of layout and questions which allowed me to use it as a guide but edit accordingly.

Your Academic Research Friend

Sep 19, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Survey Questions

Currently 16 different types of survey questions are available (e.g. matrix grid, Intellimatrix, demographic text boxes and even file attachments). Those can be easily modified in up to 20 different ways.

User Friendliness

It's incredibly easy to build your survey. From the question types menu on the left side you just drag one of them into your dashboard and that's it. Each question type also has a little preview, so you can already see what they look like before using them. There is also a question bank where you can choose predefined survey questions or save your own ones.

You can also easily share one survey with other accounts. So it's easy to copy a survey or to work together on one. They also make it very easy for you to distribute your survey social media websites, regular websites, vial email and even via text messages.

Language Support

I think 37 languages are currently supported. So your survey can be displayed in many different languages. That was one of the main reasons why I chose this survey platform because I needed mine to be in Korean.

24/7 Customer Support

Whenever you have a question, SoGoSurvey tries to answer within an hour. On average it took them only 15 minutes to offer help and answer my questions.

Data Export and Reports

Your survey can be exported in eight different file formats (Excel, CSV, HTML, Word, XML, SPSS, Access, Sogo1). Many other survey platforms offer far less than these.

Cons: Instructions

Although, video tutorials are provided, I think some of the instructions could be a little bit more precise. For example, if you use a trial version, only 100 responses are allowed or in order to have an introductory text that only appears on the first page you have to insert a comment box.

Mobile Phone Layout

If you have a survey with a matrix grid (e.g. Likert scales) it is difficult to answer because the question uses a lot of size of your screen, whereas the space for the answer buttons are really tiny. Hence, you always have scroll a lot.

Korean Language not available on the Main Language Page

On my main language page I wanted to add a comment in Korean. However, the language is not supported so that only question marks appeared.

Overall: I needed a tool to conduct an online survey for my Bachelor's thesis. Therefore, I was reading a lot reviews and tried to compare features among various online survey tools. SoGoSurvey sounded like a superior product at the price point where it is. Hence, I though I'll give it a try.

So far I've had an excellent experience, simply because I was able to include everything I needed in my survey with ease. If I got stuck their customer service helped immediately.

Overall I would recommend SoGoSurvey to my fellow students, particularly for the vast amount of features, great support, user friendliness, various data export options and beautiful designs.

Postgraduate's lifesaver

Oct 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I really liked that everything could be found in that page alone, rather than having to navigate from pages to pages like other survey tool that i have tried. The level of customization and user friendliness is astounding. I absolutely love that everything could only be a click away. I believe that it saves a lot of time, as it does not take long to watch the video tutorials and wait forever for the customer technical support to reply. I could get my questionnaires done and sent out in a day if i wanted to! I absolutely love the customer technical support. they take literally seconds to reply and provide you with helpful and precise instructions and solutions. The data exports and reports are great too, one need not worry about exporting reports and questionnaires, the formats and what not as they are easily done only a click away in a wide variety of export formats, which does not pose as a problem at all!

Cons: I've only tried the free basic package and i found that the free features given were a little too limited.

Overall: As a researcher, i always found that data collection as well as analysis was always the most tedious thing in research, and i have always dreaded the process. However, it all turned around when i came across SogoSurvey. I actually get excited to further explore Sogosurvey. I read the reviews, and have heard good comments from fellow friends in the research field. Everyone recommends it! Though i have only tried the free basic package only, it was good enough to get me hooked on the ease of the whole thing and ultimately willing to get the plus or pro package. I absolutely love the customer support, i have never gotten such good and quick help from customer support in other survey platforms. I am extremely relieved that i came across Sogosurvey, after trying other survey platforms, i definitely choose Sogosurvey in a heartbeat!

SoGoSurvey for PostGraduate Supervision Reports

Mar 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am a Senior Lecturer at the University of South Africa (UNISA). As part of my academic citizenship, I am responsible for collating reports on students' postgraduate progress on a six-monthly basis. The primary objective is to increase the M & D throughput rate. To achieve this objective, the Higher Degrees (HD) committee has elected to eradicate the paper-based cumbersome system in favour of an online automated system that is simpler and less time consuming for both students, supervisors and the administrative staff of the HD committee. The student reports assist in ascertaining what problems students may be experiencing in terms of their research and with their supervisor/co-supervisor, identifying remedial actions to address student problems in terms of training opportunities, escalating serious issues to the HD committee for intervention if necessary and to serve as an impetus for students to progress with their studies. The supervisor reports assist in determining the lack of progress from students, identifying remedial actions to address student problems in terms of training opportunities etc, identifying remedial actions to address supervisor problems in terms of training opportunities, co-supervision, online mentoring etc, escalating serious issues to the HD committee for intervention if necessary (e.g. problem students), and to prompt supervisors to improve their supervision skills. Various tools were investigated in terms of ease of use, cost, reporting features, etc. and the survey tool, SoGoSurvey was deemed suitable for the reporting system. 29 Questions for Students and 15 Questions for supervisors have been created. The reporting system was implemented in 2016 on the plus plan and was extremely successful. I created the survey which is actually a reporting system and found that students and supervisors found this system to be extremely efficient in contrast to the manual word documents we had. I could easily send reminders to students and supervisors regarding non-submissions and could also extract the unique survey URL's for students that did not receive the invitations. It was also possible to draw meaningful reports and statistics from the system. This greatly reduced administrative overhead and I received instantaneous support from the SoGoSurvey team. We will continue with the system this year although we would like to upgrade our package to take advantage of additional features.

Review on SoGoSurvey Software used for Postgraduate Reports

Aug 01, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The user friendly interface of the software, the instantaneous support and the ease of drawing reports. I used this SoGoSurvey as our PostGraduate Reporting system for both students and supervisors. I investigated several options and found SoGoSurvey the easiest to use. If students did not receive their invitation, I could send them the unique URL for their survey report. I was also able to send three reminders to both the students and supervisors to complete their reports. For the supervisor reports, I sent a survey invitation for every student they supervise and this enable me to track how many supervisors completed their reports. I found the report generation feature extremely useful and I was able to draw reports on the fly for presentation to management according to their specifications of what was required. Unfortunately, I was on the plus plan and had restricted functionality but this did not in any way hamper my use. Unfortunately, I could not populate the surveys with the details such as student number, etc for the supervisors because of the limited access. Also, supervisors and students could not save the survey as this option is not available on the plus plan. However, both students and supervisors could save their submissions as pdf files which is very useful. Generally, I was highly impressed with SoGoSurvey and wish to use it again for our reporting system.

Overall: Ease of use, the ability to track submissions, the ability to generate reports in various formats, the single URL key feature where it is possible to e-mail a person their unique URL, the ability to print the report as proof of submission and the reminder functionality where it is possible to send reminders to invitees regarding their non-submission.

Great experiences with SoGo Survey!

Feb 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: To finish my study of animal sciences, I am writing a master thesis on the subject of 'Parasite management in Austrian sheep production'. Me and my supervisors decided to distribute a online questionnaire to sheep breeders in Austria. The reasons were the easier and safer distribution compared to dispatch by mail, and the fact that I don't have to digitalise it myself to transfer them into the program for statistical analysis.

I have been searching for a online survey tool for months, but none of the providers I found, could suit my requirements. One the one hand, the software should allow me to create a professional questionnaire although I am technically not advanced. The more professional and reliable a survey is, the more the respondents are encouraged to answer all questions, I think.

On the other hand, I am a student with limited budget and my thesis is not part of a big university project, so my department does not pay for the subscripition fee. The costs for the software therefore should be preferably free.

Most of the providers (SurveyMonkey, umfrageonline.de, etc) have free trials, but the upgrades are mostly expensive. The fees per month are not affordable for me, and the billing for every response seems counterproductiv, because I want to get as many responses as possible, and can`t pay for every single one, due to my limited student's budget.

After I was really desperate on the search for a provider meeting my requirements, one of my colleagues recommended me SoGo Survey, because they offer a professional account for students for free. My colleague had positive experiences with the software. I was very happy and immediatly signed up for the basic account. I began to create my questionnaire, and found out that the tool is easy to use, the result looks very professional, even suitable for academic interests. An additional feature that I couldn't find at any other survey software, is to run reports on the responses. This is interesting during the survey, and will also be useful for the statistical analysis afterwards. Furthermore, the data can be exported easily to excel, csv, xml or spss, word or html!

I am glad to use SoGo Survey and looking forward to distribute my questionnaire and get lots of responses! I highly recommend SoGo Survey for everyone, especially for students like me. Thanks to http://www.sogosurvey.com/ !!

Stephanie Koller

Master Student at University of Applied Life Sciences Vienna

Ideal for behavioural studies!

Oct 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have being using SoGosurvey for about two years now. During these years I have developed dozens of different questionnaires, within different levels of complexity. I use them mainly for my phd research, where I develop different types of behavioural tests. I must say that I am still quite happy with the service. I've seen that the SogoSurvey platform has evolved quite a lot within the last couple years, so it is definitively a service that keeps a constant upgrade policy. Hence, the resources to implement efficient surveys are always getting better and better. The graphics interface has also improved quite a lot. Customer's service is fast and 24/7. I am based in Europe, and always get quick answers when I have a specific inquiries, which is simply fabulous! The sogosurvey servers are quite stable. I have worked with other systems (such as Qualtrics), which usually rely on the university's servers, and therefore are significantly less stable. Finally, I can tell you that I will keep on using such services for a longer period time. I am very grateful of having found SoGoSurvey. The other ones available in the market won't go as smooth as this one. Of course, it is also important to mention that Sogosurvey offers special price ranges for students (like, free subscription...!), which is very convenient for researchers that are starting their careers. Cheers!

Cons: Still some features to include, such as randomisation of pages.

Overall, I find that the interface could be improved, but in general it is quite easy to handle.

Overall: Free account for student, and outstanding customer support.

Always quick answering and suggestions.

Charity that is given the pro version of SoGoSurvey for free but if we advertise for them

Jan 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
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Pros: Full featured, free for charity, professional look and feel. Like that you can ask more than 10 questions. Like the grid style questions. Like the "if logic" to fork the survey. Like that I can customize/brand the header. Language translation section is critical for our organization.

Cons: Like the software a lot and appreciate that as a charity, SoGoSurvey gives us the full version for free. Unfortunately though the hurdles to getting the service are more than the value we get out of the tool. The free version is a one year plan for which we put a logo on our website all year and like the company on facebook. We are a small all volunteer parent organization and send out a survey once a year. We can barely train people on which logins to use let alone consistently use and support the same online tools. To lock our account each year until we send an email to customer service and have to fill out surveys / more product advertising is nearly a time-prohibitive hurdle to having our organization continue to use the software. Sorry to sound entitled and thankless but it just takes too much hand-off to keep this account working smoothly for our group.

Overall: Surveys for our organization.

Capterra loader

A good survey represents a clear business idea

Jul 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The social sciences, as well as the disciplines related to trade and finance, build their research, results and conclusions using the different types of surveys. The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.

Cons: Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs. In general, these versions are very limited, so it is advisable to contact the support staff, who are always attentive to your requirements.

Overall: Save time and effort with the best results in your business

Liked new spring release, always gets some new catching feature.

May 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: 1: various variety of reports and distribution method it has...

2: quick support and custom work on request, there has been many times when I got stuck or forgot few steps, support chat was quick with there response is what I liked.

3: newly designed survey creation seems great too.

4: they keep getting something exiting like with Omni reports they have under Enterprise+ package.

5: there account freezing feature.

Cons: 1: Overall UI is bit rough as compared to what UI they have inside module.

2: Moving on few feature to Enterprise+, I get it, thats the way of working but get new more advanced feature instead of dragging Enterprise feature to new package.

3: ppt download under reports need a real change...some Images are bit blurry

Overall: 1: It helped me to understand and organize public events in offices... Their reviews and feedback forms.

2: Quick and affective invitation and various publishing method saved lot of my time.

3: now for quick small survey they got an app seems promising too..

4: had difficulty making decisions solved by the ordinance.

Definitely worth the switch

Mar 14, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Cost-friendly

Wide range of features

Great customer service

Cons: Some missing features

Limited skip-logic options

Sometimes, the UI is confusing

Overall: Previously, I was subscribed to another survey site (which I shall not name). However, due to their recent transition to an annual payment term, I decided to look for another option. I'm currently writing my thesis and I will only be using this kind of service for a set amount of time (possibly 4-6 months only). That is how I found SoGoSurvey. I read through the features and monthly cost, I was impressed and decided to subscribe to the site.

Next is customer service. I am subscribed to several sites online (i.e. Amazon, Origin, Steam, etc.), and I have to say SoGoSurvey is the best I've ever experienced. I had a problem with loading the site previously and sent a ticket. Within minutes I get a response with complete instructions and support on how to resolve the issue.

The only complaints I can think of at the moment are probably the UI, and some missing features. I was kinda disappointed that skip-logic feature for Plus members was limited to 7 questions only - had to make a workaround for it. It would also be nice to have a multiple list with ranking option type of question. As for the UI, its good but I think it could be better.

Overall, I am satisfied with SoGoSurvey and I'll be more than happy to recommend it to my researcher friends or even at work.

Recommendations to other buyers: If you are looking for a good survey software with a multitude of features, you may want to give SoGoSurvey a try. It is intuitive (once you get used to the UI), cost-friendly, and has great customer service support. I'm happy I made the switch to this site.

Sogo Survey very best software to surveys.

Feb 20, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
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Comments: Sogo Survey is a very good program that I have not found almost mistakes, it has benefited me a lot in my work area, since I have been able to provide better elaborated surveys and better explicit results, this has helped the innovations of our services.

Pros: What I like most about Sogo Survey is the way in which the graphs are implemented at the time of completing the questionnaire. A circular graph is shown where each person's responses are specified by percentages from positive to negative. This has greatly facilitated the understanding of their features and functions.

Cons: Sogo Surveys has an application for mobile phones, clearly for this app you can not perform surveys, but you can see statistics and percentages of surveys previously completed, the problem is that the percentages are totally different from those shown in the Sogo website.

Capterra loader

Fantastic

Nov 01, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: What I really like about SoGo Survey is: 1) That you can create very professional-looking surveys and customize them as you like. 2) That it is quite intuitive and easy to use once you get used to the main functions and understand the terms they use to refer to each feature. 3) That it saves you tons of time on data analysis. 4) Last but not least, that they offer us students the possibility of using the software free of charge, thus saving us a lot of time and effort and ultimately boosting our research work For me, it's been a must during my PhD :)

Cons: The thing I like the least is the branching restrictions. I would love it if I could branch several questions on the same page. Also, the restrictions to the number of question display conditions you can set are also a bit annoying when you're trying to target a very specific population.

Overall: Data retrieval via survey for my PhD is faster, more convenient, more accurate, and much more professional.

SogoSurvey with polls, quizzes and more!

Feb 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
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Comments: SogoSurvey has given me a better comfort when sending surveys to clients, it has also given me some business advance, since I have managed to diversify the questions with polls or quizzes.

Pros: What I like most about SogoSurvey is that it not only dedicates itself to the elaboration of surveys, but as secondary areas, it offers the facility of carrying out short questionnaires, quizzes and polls, in this way I can diversify the areas where I can question clients that consume my products or services.

Cons: I do not like the prices of SogoSurvey, I consider that this is a very good software and that it has interesting functions, but its prices should be lower and more consistent since the questionnaire area is very comprehensive and necessary for any company, be it small or big.

Signed up for a Basic Membership of SogoSurvey three years ago, and observed its remarkable growth!

May 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: SogoSurvey has grown into a premier survey package that can meet the needs of any nonprofit organization. I am very impressed with the comprehensiveness of board and staff evaluation templates, and the ease with they can be customized.

I have tested several online survey tools, but none of them seem to balance the needs of business, academia, and nonprofits in the way SogoSurvey does. Designed with the corporate sector as the target market. In this regard, SogoSurvey is very well-balanced!

My experience with customer support, though very limited, has been very responsive.

Cons: No major cons in my experience using SogoSurvey. However, it is not as intuitive as I would like; some steps in the survey creation process take a bit longer. Perhaps it's because I am using the basic version. That will likely improve in subsequent releases, or with a higher version.

Overall: Free Annual Nonprofit License.

The best Survey tool.

Apr 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Its easy to use and interactive user interface.

Free plan includes many features that others don't provide.

Mobile view supported.

Can ask 30 question's.

Questions can be from the selected list or your own.

Cons: Using still haven't figured out any cons yet will do post if any cons identified.

Overall: My requirement for an easy to use survey platform was just met by Sogosurvey..Being a biomed student,our hospital management subject required patient satisfaction survey for a hospital as an important assignment.So I had to go through many survey sites but didn't find any of them that interesting ,easy to use as a begineer and effective.

After a couple of search on the internet I came across Sogosurvey tool. I must say this is indeed a user interactive tool. From the person creating the survey to the person filling the survey, everyone will find it comfortable to use.The key features that got my interest into sogo survey were: Free basic plan with those 30 questions which is the best available when compared to other tools. From their own set of questions to your own set of questions you are free to use anything you require and I feel their set of crafted questions just get you unbiased answers.There is nothing so complicated using it as a begineer.You just have to drag and drop the required items and start building.Color scheme and color template are the best features to use making it more interactive and yes you can also save your templates for further use.The best part is you can also make it available and design it for mobile view too.There are also features like what to display when the survey expires and thank you page, various add-ons,print your survey wich helps if its an assignment as in my case .Your survey can even be shared to your friends,teachers using email or social media sites.

Sogo survey is my only choice for surveys from now..

SogoSurvey and its technology to improve the understanding of an opinion through graphics.

Mar 07, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: I have benefited strongly from the use of SogoSurvey in my work area, since I had many problems before that some opinion polls were not understood, and thanks to the technology with which SogoSurvey works, it is perfectly understood.

Pros: What I like most about SogoSurvey are its functions, since other platforms do not have them, they are unique functions that explain very well the results of a survey using graphs and percentages that increase understanding.

Cons: I do not like the relationship that SogoSurvey has between price-functions, since they have totally exaggerated with the prices, I would like them to decrease the prices a little for a better accessibility to the plans they offer.

SoGo Survey is great for collection of information across our constituent base.

Sep 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use customizing the surveys and the ease of dowloading results to word or excel. You can manipulate the information for any purpose needed. The fact that you can delete the information after you have retrieved saves a lot of confusion.

Cons: The fact that we don't get notifications when new surveys are received. It would be very helpful if there were notifications and not have to check SoGo Survey for new answers to surveys when they are received.

I used it to carry out a relatively large scale survey.

Jan 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: 1. Customer support is excellent! Emails typically reply back within a few min, occasionally it takes a few hours but never beyond a day.

2. It allows uploading of images using pdf or powerpoint which was very important for my survey.

3. Advanced branching allows you to take respondents to different algorithms.

4. There is an option for respondents to save and continue later, and for the enterprise version, responses may be autosaved.

Cons: 1. It is fairly costly for me.

2. Some respondents' responses were initially lost when I reviewed the survey and I had to write in to ask them to retrieve the responses which were fortunately retrievable.

3. You can only send automatic reminders to complete the survey three times after which you have to send manual reminders.

4. Ranking type questions don't support an "other" option to type in text.

5. Some surveys allow you to track which one of your respondents have answered the survey but ensures anonymity by not linking the response to the respondent. This software does not allow that, so it is not possible to remind or encourage individual invitees to respond.

Excellent graphs and other factors that help the quick understanding and facilitation.

Mar 05, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SogoSurvey because with this software I have managed to understand the opinions I receive, seeing them through graphics and knowing which opinions were positive and which opinions were negative.

Pros: What I like most about SogoSurvey is that it is a software that focuses on the understanding of the results, in this way they show results in graphic form and with many other factors that help to understand.

Cons: I do not like the prices of SogoSurvey, I think that these prices put them so high because their functions are very good and resulting, but I would like them to be lower and more accessible.

Where have you been all my (student) life???!!!

Oct 30, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been having real trouble finding a simple easy and, most importantly cost effective way of arranging my study questionnaire and analysing my data for my dissertation. Having trawled the web looking at offerings from Survey Monkey, LimeSurvey, GoSci, to name a few, I was getting more and more frustrated, by either the cost involved in getting something decent to work with or the complicated way of accessing sites, or creating questions. In some cases all three!

sogosurvey.com/is really easy to use. Setting up the questionnaire couldn't be simpler. The variety of question formats meant I didn't have to completely restructure the questions I had already devised on paper.

The data analysis is also really easy to interpret, another important factor for someone who is not 'statistically minded. I am curious about the results of the verbatim report as my study is mixed methodology, I haven't got to using it yet, but if the rest of product is anything to go by it should simplify my task tremendously!!

The customer service via email is surprisingly quick and effective at providing answers to questions. While it may not be personal `on the phone support' I have been reassured by the speed of response, and actually prefer this as, being a mom of two, I am not always sat at my desk waiting for a phone call and I can deal with issues in my time.

For students there is a very cheap way of gaining access to all ofsogosurvey.com/ fab features, click the link below to find out more.

http://www.sogosurvey.com/pricing/Free-Student-Plans.aspx . If you already have ideas for your dissertation or are looking for ideas SoGo is definitely worth a look!

SogoSurvey cares about connecting the client better.

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SogoSurvey because I have managed to understand much more the opinion of each client, knowing in percentage, what they like and what they do not like about our services.

Pros: I like SogoSurvey because it is totally different from other platforms that offer the service of surveys, since this one in particular, focuses on graphically showing the opinions of people, sorts each opinion in graphs with percentages.

Cons: I have no complaints about SogoSurvey, this software has no errors, its prices are stable and accessible to anyone and its functions are truly innovative.

SogoSurvey technology does not focus only on questions and answers, but beyond that.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of SogoSurvey has made me change the way I evaluate the questions and answers, making them more formalized responses for my company and much more explicit.

Pros: What I like most about SogoSurvey is that the surveys are strategically designed to help you involve your participants, build trust and develop relationships, not just focus on questions and answers.

Cons: I do not like that SogoSurvey has such rare templates that do not go with the theme, since you can select a survey template ready to use or create your own, but the pre-designed ones do not have a very good design.

just perfect...............................

Nov 27, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: When I started to think about choosing a proper tool to do surveys that will benefit my PhD research, I have already decided to go for build up my online questionnaires. Several benefits can be obtained from this tool. It is a convenient and much easier method for both the researcher and respondents. It is also a method that can be circulated easily among respondents with much less time, effort and money than those required in traditional surveying methods.

In the last couple of years there have been many different online survey providers emerge. As a doctoral researcher into online media, it was really important to find one that not only had a rich feature set, but also a survey tool that didn't make the provider more prominent than the survey.

Although very early days in my own use of the product, SoGoSurvey has a full feature set that outstrips many of its competitors. It also advertises Google Analytics integration for adding further value to the resulting data-set and holds the necessary TRUSTe certificates for data protection compliance - something that is absolutely essential in the professional and academic research environment.

Based on my own very basic trial of the product, it appears to be an excellent alternative to Survey Monkey and with a fantastic promise of email support. It promises to provide a really flexible and responsive system with some key features to support the survey process and its responses.

It's too early for me to give a very detailed review but their website has a great checklist of the available features and it's easy to trial to see whether it meets your specific needs.

Sky Williams

Mar 28, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very user-friendly once you are acquainted to it.

Cons: The number of options in the reporting the results of the survey is limited. Could be increased and more user friendly.

Overall: The soft ware is very user friendly except when using large volume of content. It is very affordable and effective. However the reporting could be more user friendly.

Recommendations to other buyers: The package is very affordable. There should be more options in relation to the reporting of results of the survey.

Vendor Response

by SoGoSurvey on March 29, 2017

Hi Martin,

Thank you for your feedback.

I have asked Support Team to reach out to you to setup a demo to showcase the power of our online reporting. Some of the very powerful reports are available in the Pro and Enterprise packages.

PC Magazine rated our reports as "... the best of the bunch..." and we would love to show you why!

Thank you once again.
support1@sogosurvey.com

SogoSurvey demonstrates graphically.

May 22, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: What I like most about SogoSurvey is that it does not compare with any other platform, since it is especially looking for ways to represent the results of a survey with an easy graph and several graphs to achieve a better understanding of each result in a questionnaire.

Cons: Actually I do not get any inconvenience with the use of SogoSurvey, however, I would recommend that they use a better design in the platform, the design is very important in the users that use it and provides a better stay.

Despite my initial challenges, I find SoGo Survey to be a very user-friendly program. Recommend it!

Jan 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was recommended that I use the free trial to become familiar with the service, while they continued to work on approving other issues, and to see how I liked it as well as whether or not I had any questions. Even though I was a beginner, and initially experienced several issues, to be fair, in just 3 weeks, I feel I am now quite the pro with SoGo Survey. lol. I find it to be a very user-friendly program after you get used to it. The support team is great --even through email. I will use them again.

Cons: I had to build each survey, even though I had previously existing surveys already created. There was no way around it and it was very time consuming while also trying to figure out their system and then, wait for responses back from them via email to continue.

Overall: This software helped me produce and launch my research study for my Dissertation. The survey looks professional and is high-quality. Overall, user-friendly even for a beginner like myself.

Student pricing is great. Very competitive product. Highly recommend!

The use of SogoSurvey is more expandable and with more accessories.

Mar 27, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: It has brought me certain benefits apart from the graphics and results, since I have managed to obtain a way of working each survey, making it much more diverse and attractive for each client.

Pros: I like that SogoSurvey is a platform that focuses on trying to provide a pleasant understanding to the client or consultant, in this way to better understand each result obtained.

Cons: I have no complaints about SogoSurvey, since its implementation, each of the features has been excellent, has not given me any error and no inconvenience.

Wonderful and easiest survey software to use

Oct 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I would recommend SogoSurvey software to everyone as it is easy to use, provides a student license as well, wherein almost every feature is available for free and the customer service experience is second to none. Specifically, designing the survey seems extremely easy using SoGo survey as there are multiple question options given in the simplest possible manner. I had been struggling to design a thorough survey and SoGo survey solved my issues. I would wholeheartedly recommend it for anyone out there.

Cons: The student license expires after a certain period, which is not exactly a minus point given that its the only software around that gives out a free package.

Excellent technology to qualify the people who perform the questionnaire.

Mar 05, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of SogoSurvey has helped me a lot in business, as I have been able to receive more accurate and valid opinions from people automatically qualified by SogoSurvey technology.

Pros: What I like most about SogoSurvey are its prices and the perfect design it has, this software is very cheap and has very good features, I would like all platforms to be like SogoSurvey.

Cons: There is nothing to complain about about SogoSurvey, it has totally fulfilled the expectations and it is a software that is very easy to apply and use.

This is a great survey tool for the office!!

Feb 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is a great online survey & questionnaire tool that can be used as a student or organization. It has the latest software and most features such as response trend analysis, multimedia usage, online reporting and email support. Create free online surveys, forms, polls, and quizzes in minutes. Another bonus is that you can try it for free before spending money!

Pros: As a company, we do a lot of employee engagement survey's and customer surveys and SoGo is a great product that allows us to conduct them. We liked that there is a free demo and how it has an extremely user-friendly UI that is simple to navigate. I also appreciated that the software has reminders and updates to check for responses. The products tools are laid out well, easy for respondents to reply, and the reports were great! overall a wonderful and useful experience!

Cons: Our only problem with this survey software is when creating the survey's from scratch is a bit more challenging then it is when using a preset template, but that was expected. I would like to see more ease when creating a survey from scratch.

I am PhD student, using this software over a year. It is user friendly.

Oct 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The software which can adapt into any survey style.

I liked many of its features, especially the support team is best. It is friendly and are robust.

The design of this software is user friendly. Multiple grid is really advantageous for my research .

Great functions for data collection, and analysis. One can easily download the results in word or excel .

Cons: Some of its advance branching is bit confusing. More tutorials will be helpful. This is not though a major issue.

Overall: SoGoSurvey made it possible to adapt my survey questionnaire with its user friendly software. It is convenient and satisfying. I would certainly recommend this to my friends.

Though you have options, go straight to Pro

Dec 21, 2015
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: SogoSurvey's features allow me to create surveys that are simple or complex. While my inclination is to create a simple survey of yes/no questions, this is for my qualitative dissertation research. I will be drafting more complex questions that need skip-patterns, options for longer or shorter answers, and the ability to pause and save responses so the survey can be completed over time. I think that feature alone will boost the response rate to or beyond my stated goal and will result in more thoughtful and detailed answers. Though I won't be using piping for this survey, I love knowing that I have this feature as an option.

As a non-blogging student on a very limited budget, I appreciate having the option to buy a license for a fairly reasonable rate. I would suggest you determine exactly what you need first before choosing between a Plus and a Pro license (skip the Basic license altogether). If you are not sure, go for the Pro license. That one costs a bit more, but you won't spend the money on a Plus license and then have to spend another chunk of change on the upgraded license. With Pro you should have all the features you need to develop, implement, and analyze fairly complex survey data that will exceed even the strictest standards in most academic settings.

Finally, I'd like to give a shout-out to the webinar support staff. I signed up to take advantage of the additional support and Hamsi (I think that is his name) was patient and thorough and even made suggestions for how to improve my survey.

We adopted SoGoSurvey approximately two years ago and we have not regretted it once.

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love the flexible options of numerous types of questions/answer styles from text to rating grids, etc. We also absolutely love the ability to integrate with Word and Excel for reporting options. There is also a new Spring release that has added some nice features such as symbol rating, Captcha, etc. There are also more customization options than before. The company has listened to feedback and is improving an already good program. We feel that this software is much, much more flexible than what we were using before. We use the software for more than just surveys. It can be used for simple testing, online applications, etc.

Cons: I used to dislike the large asterisks on required questions, but in the latest release that has been modified. It is also hard to work with some of the logic questions once you have created a survey, but I would imagine that there is no way around that. One needs to learn to think through the survey entirely before adding logic and it is not impossible to edit a survey with logic. Other than this issue, I cannot really think of something that I don't really like.

Great for Surveys

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Great tool to create surveys for clients and office co-workers. They look super professional!

Cons: Using the 7-day trial. Not sure if I need to pay a premium for this. Other survey companies a free.

Vendor Response

by SoGoSurvey on November 02, 2018

Elle,

Thank you for the review and for your appreciation of our professional surveys! Whether you designed your own or used one of our pre-designed surveys, we¿re glad that you have found them to be so beneficial for your clients and co-workers.

We think you¿ll be happy continuing on with your package after your trial and we are always happy to discuss any questions you may have (email support1@sogosurvey.com).

Note that we do also offer a basic-level package free, which is likely comparable to (if not better than, if we do say so ourselves!) our competition¿s free packages that you referenced.

Thank you again for taking the time to write!

Customer support was very friendly.

Jul 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is pretty easy to form questions and the design is made logically so you do not need to think a lot what type of option/design to choose for an appropriate option.

Great customer support nonetheless.

Cons: I had some difficulties while establishing my account and a password. At one point it showed me that I already have an account but it is not verified, and when I wanted to log in it showed me that my account was not in the database. However, after checking my mail again and setting up a new password, everything seemed to be fine.

Overall: Hopefully after I fulfil all the pre-requisites for getting a free student account, I will enjoy all the benefits of my package. Nonetheless, from what I have already seen, I am satisfied and I would recommend the software to my colleagues.

Why Me and My Friends Like SoGo Survey

Mar 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Me and my friends are writing our paper that is in need of surveys. At the beginning, we tried lots of different websites that provide surveys online. However, we couldn't found one that meets our need, then, we came across SoGoSurvey.

There are plenty advantages, and it is SoGoSurvey that solve all of our problems.First of all, SoGo provided a clean and beautiful page, this is really important to either researcher or respondents. For researchers, a clean page and clear instructions allow researchers to learn how to use the system fast. ( quick responses of online 1 to 1 services and those guiding videos helped a lot too!!) On the other hand, for the respondents, a clean and beautiful page would possibly make them more willing to respond. Also, SoGo enables respondents to respond in different devices, such as laptop, cells, or tablets.

Secondly, it makes a lot convenience to researchers that SoGo automatically transfer and output polls and statistics to excel form. These make collecting responds and the forward sorting out data much convenient.

Although I'm only using the free plan now, but I can see that the pricing plans contains a lot more of useful tools and question types. This is why I highly recommend people to give Sogosurvey a try~~

Recommendations to other buyers: We have an advise that the trial version of SoGoSurvey could have different language services so that it could be more convenient to people from any district.

Excellent tool to conduct research

Sep 11, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think that the best reason to use SoGo is the multitude of different features. You can include [almost] any type of question you can imagine. Moreover there are some other tools and a good human team ready to help you quickly (no need to wait for days!). Another important feature is the fact that you are allowed to download the data received anytime you need to and all the times you want to.

Cons: Due to the huge number of different features, it was a little bit confusing to start designing my first survey. Nevertheless, it wasn't a real problem after using the tutorials and reading the explanations on the website. Moreover, I have seen that the interface and many other features have been redesigned during the last weeks, therefore I believe that it has become the easiest online survey software available.

Overall: I am a researcher on linguistics and a PhD candidate. Due to my job and my studies, I need to conduct different types of surveys, often to dispersed populations, therefore an online tool is almost compulsory for me.

Recommendations to other buyers: In my opinion, SoGo Survey is an excellent tool for students and researchers who need a high-quality survey software, after all, to give it a try is free.

The graphics that it presents are of very good quality and increase understanding.

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: My use has benefited me most of all because in my company we obtain many opinions on a daily basis, and with this platform, we have managed to understand each of them graphically and percentage wise.

Pros: I like that SogoSurvey goes to a more graphic attention of the survey, that presents graphic options, and some other percentage factors that increase the understanding of the end of the questionnaire and its results.

Edited Review: Not as good as other online survey tools

Apr 04, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: The tables summarizing results were concise, and the types of questions that were available were great for multiple types of surveys.

Cons: It was very difficult to figure out. Initially I thought it was just user error. When I tried a different online survey tool, it was much more user friendly than SoGoSurvey. I am conducting another survey for my school program, and I will be using that one instead. Customer service was also not the most helpful I have experienced to say the least. Additionally, the free trial is only for the minimum possible features, which is misleading. The page on which you are to select the type of service you need, it makes it seem as though you get the selected one for the duration of the trial not just the basic package. The customer service representative was not very friendly regarding my inquiries, and I was more or less on my own. I recommend trying out other options before paying for this one.

Great product, easy to use, great and fast support

Jun 23, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like most the different functions - every question type can be presented as desired - from skip logic, to branching and simple yes/no questions. Further, no technical expertise is needed due to the videos and great support. Also, the possibility of making the survey in English and German are great to offer my survey to an even greater audience.

Cons: I could not immediately find the function to insert text pages, but even that was solved after contacting SoGoSurvey Support. Some functions are only available to pro versions - but the price is reasonable!

Overall: When I started with writing my Master Thesis, I already knew from a very early stage on that I needed to conduct a survey. Therefore I checked different providers and finally decided to go for SoGoSurvey. What was really crucial was the ease of use: the video tutorials explain from beginning on how to start, and when you start working, the self-explaining functions make you continue and finalize the survey pretty fast. What I especially appreciate is the fast customer support - of course sometimes I needed some help and even with the time difference in Europe, I was supported within minutes or few hours!! I would really recommend the product for the nice style, easy handling and functions!! SoGoSurvey was recommended to me by friends, and I will also recommend the product to other friends.

Recommendations to other buyers: Have a like at the instruction videos, they'll give you a feeling of the software!

Dynamic and Simple Survey tool: SoGo survey

May 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am currently a Master's student and need to conduct different types of surveys. I have used many survey tools prior to using SoGo. Each one had their share of pros and cons. Recently I was recommended by my colleague to try out the SoGo survey tool.

Initially I was a bit apprehensive to try out a new survey tool after using different ones before. But this suggestion turned out to be very helpful. The sign-up process is easy and quick. Also there is an online tutorial to guide beginners at the start on how to create surveys and how to use the wide array of functions to the full extent.

Next once you begin, it has a very user-friendly interface which helps the user. Additionally you can find a variety of survey templates which can act as a valuable guide in the creation of different surveys. Also customization along the way is made simpler. Further once the data sample is collected, the analysis is made easier with SoGo's dynamic graphs and thus lot of time is saved.

Though many survey tools are available online, SoGo provides many diverse and vibrant features which are not available elsewhere. Lastly if you are a student, you also get entitled to a free license for 1 year.

I would recommend everyone SoGo survey as the go-to survey tool for all their needs. This survey tool is also recommended to organisations and businesses as their pricing is quite reasonable.

Best cost-benefit in the market

Feb 20, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Comments: I have being using SoGosurvey for about two years now. During these years I have developed dozens of different questionnaires, within different levels of complexity. I use them mainly for my phd research, where I develop different types of behavioural tests. I must say that I am still quite happy with the service. I've seen that the Sogosuvey platform has evolved quite a lot within the last couple years, so it is definitively a service that keeps a constant upgrade policy. Hence, the resources to implement efficient surveys are always getting better and better. The graphics interface has also improved quite a lot. Customer's service is fast and 24/7. I am based in Europe, and always get quick answers when I have a specific inquiries, which is simply fabulous! The sogosurvey servers are quite stable. I have worked with other systems (such as Qualtrics), which usually rely on the university's servers, and therefore are significantly less stable. Finally, I can tell you that I will keep on using such services for a longer period time. I am very grateful of having found SoGoSurvey. The other ones available in the market won't go as smooth as this one. Of course, it is also important to mention that Sogosurvey offers special price ranges for students (like, free subscription...!), which is very convenient for researchers that are starting their careers. Cheers!

Most comprehensive survey apps for early stage researcher in business research

Mar 31, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Comprehensive features

Cons: Intuitiveness

Overall: I am PhD student in business school which spending most the time working with survey data. With limited budget, I have to find survey apps which can accomodate my extensive research. Other than common survey method, I also have to explore myself in experimental survey and scenario based.

Using SoGoSurvey, I can fulfil almost all what I need according to my research design. Such as: build multilingual survey for cross country comparison, piping and branching logic that enables me to do random experiment to different subjects, and distribute my survey into different platform.

With those comprehensive features, I get a huge benefit to work efficiently in collecting data (and affordable pricing for student). Plus, the customer supports are very responsive in solving my needs.

The only weakness is the system is not so intuitive for first time user. However with the strong support from customer service, I can get into the apps easier and succesfully create 2 surveys for my study in less than a month.

Recommendations to other buyers: Not so supportive for other character languages (Chinese, Japan)

Great experience - Impressed!

Feb 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Hello everyone,

I would also like to share my personal experience using SoGoSurvey.

I am currently a Master student in Forensic Psychology and my dissertation project involves the completion of a survey. As a result, I decided to find an online survey platform that could satisfy my student needs.

After trying a number of options (Survey Monkey, Google Forms etc), I came across SoGoSurvey and I decided to give it a go. My first impression was really positive, because of the various videos I could watch, in order to help me getting started. As I am a beginner in using such a platform, I found the videos extremely helpful in guiding me through the whole process of preparing my survey.

Furthermore, due to my research needs, I have to collect a large number of participant responses. With SoGoSurvey, I could get the desired amount of responses and export my data to SPSS (although there is a number of other options available) without any worries!

What I also found extremely important is the fact that, because I am a student, I could upgrade my account and get the extra features available for FREE!



To conclude, I highly recomment SoGoSurvey, especially if you are a student like me. The service is amazing, the support team extremely helpful and quick in their responses and the licence upgrade in the student population is free. What else would anyone want?

We have used SoGoSurvey for the past couple years, and we have been very pleased with the product.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to navigate. You can customize your survey in many ways, which gives it a more personal feel. The reporting and exporting functions are very straightforward, and they are perfect for our needs. We mainly use the software for one large annual survey, so the ability to "hibernate" our account for the rest of the year is a cost-saving function for us.

Cons: This past year, we had some technical issues with the billing component. It took a while to get it fixed, but customer service/tech support was helpful and eventually we figured out what the issue was.

SoGoSurvey as a first-timer

Jan 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! Ease of use, personalizing, and customer service.

Cons: Not much we can do as a free user.

Overall: I stumbled upon this product as I was searching for the right platform to put forth my online survey as a graduate student researcher on the way to complete her master's thesis. I signed up for free and was amazed by the ease of use, but automatically knew right away I would need an upgraded version in order to fully complete the survey and be able to send it out to my subjects. Upgrading is also quite easy and can be done in a click of a button!

Some of the features that really caught my attention were the different styles of question formatting there are, along with being able to personalize the survey as much as we can with no limits.

This is a great product for those looking into creating surveys and being able to automatically export analysis onto other platforms. I highly recommend this product for those looking for an ease of use, personalizing, and receiving great customer service when needed.

Recommendations to other buyers: Move the number of questions up to at least 75 for free users :)

Our Talent Acquisition team is able to get up to the minute feedback and information!

Jan 09, 2018
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Our Talent Acquisition team is able to access and gather data to help our team streamline our process and identify ways to add value during the recruitment process.

Cons: Our Talent Acquisition team isn't able to edit an existing survey to add a question. We have to create a new survey to do so.

Overall: access to data and information that we didn't previously

I would call it SOSO Survey

Jul 30, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It does what is says it does. It's ok on user interface. Seems to be a lot of needless clicks. Takes 5 or 6 clicks to review a simple entry. But that just how it is set up.

Cons: Email results is too high on the bracket for expense. This is a common feature on lesser tiers of other software. I didn't realize this when I signed up, and it will be the reason I leave SOGOSurvey.

Vendor Response

by SoGoSurvey on July 31, 2018

Hello Blake,

I just left you a voicemail.

I am following up on your review on Capterra. Thank you for providing the feedbak. I am sorry that your experience is not as pleasant as we want it to be. We strive everyday to make our system better and easier and we do that by listening to users like you.

I would love to setup a time to connect with you and learn more about your experience. Many a times, SoGoSurvey has shortcuts for routine tasks and I am hoping that we may be able to identify few that you can use to make your survey process faster.

Thank you again for your feedback and we look forward to speaking with you.

A perfect tool for students

Feb 10, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: The amount of surveys you need to do in college is unreal. Finding a gem like SoGoSurvey is wonderful.

I was searching for a survey program that would allow me to do more than your general survey like surveymonkey does. SoGoSurvey is just that product. I really appreciate the ease with which I was able to develop an employee engagement survey. I used one of their templates and was easily able to tweak it to fit what I was looking for.

In other programs the free versions often have a very small question limit. A limit that makes the surveys virtually useless for any large scale research. SoGoSurvey allows 30 question in its free version and unlimited questions in any of its paid versions.

Though I haven't yet used the branch logic feature it seems like a great addition to any survey. The surveys can also be easily amended to use various selection methods, from radio buttons to drop down menus.

The ease in implementing the survey is also there. Whether you want to just use a URL link or want to link it to facebook, it is as easy as a click of the button.

SoGoSurvey also offers a free student plan where you can have access to the full program for a year just by meeting a few specific criteria.

I highly recommend this tool for all who are looking for a full service survey tool for a reasonable price.

Right Tool for Right Job

Apr 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am a PhD student carrying out my research in the field of environmental education. I need to gather information about a particular type of course being taught at various tertiary level institutions. The survey involve a complexity with regard to

questionnaire survey is of informative type, but for getting more and more objective kind of information I need to use a number of type of questions.

survey involve branching and piping

I had more that 35 questions

I had about 1000 respondents

For this purpose I search and tried various survey tool available on the web (Free as my research is not funded). Most of the persons recommended me of googleforms and I tried it. The major problem that I faced is too limited options for type of questions and branching is only possible between sections.

During my search I read a blog comparing different survey tools and on the recommendation of blog members I got registers for SoGosurvey through their website SoGosurvey.com.

the best think I like is their online support through chat, piping and branching and type of questions. And the best thing is that they offer student plan for free containing all these features with unlimited questions and for about 1500 respondents.

I strongly recommend it for use in any kind of online survey.

When using this tool you will notice that is catered to adapt to your need and not about restricting

May 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and provides a variety of customizable interfaces for your survey. Nor only is the platform user friendly but the tutorial videos serve as great support! The multi-language tools makes it really convenient when gathering participants form different backgrounds. The platform also permits adding visuals to your survey adding a personal touch. The color coordinations on the templates are aesthetically pleasing and can be easily modified. Finally, I really enjoy how you can track the survey response rate an distribute it in traditional (email) and non-traditional methods (Social Networking Sites). Additionally, their customer service responds extremely fast.

Cons: An improvement in the platform would be limiting the interface version so it only reflects the features it include.

It works great for making surveys

Nov 07, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The interface for this is very easy to use. Alos it helps me make very professional looking surveys. I also like that it keeps track of the number of my survey invitations I sent out. That's very useful. I also like its thank you notes, and handy survey calendar.

Cons: I found the free features in the free basic package were limited. Also you couldn't edit a survey if you forgot a question, you had to make a completely new one. You also cant publish via its own app.

Overall: I liked SOGoSurvey, it has a lot of good features.But I didn't like that you can't edit a survey.

Vendor Response

by SoGoSurvey on November 14, 2018

Colleen,

We greatly appreciate your candid feedback!

First, we¿re glad you have taken advantage of our Instant Thanks feature and utilized the Survey Calendar to organize your surveys. We agree that our interface is easy to use. :)

To ensure accurate reporting, structural changes can¿t be made once the survey is live. However, surveys should be editable until they¿re published. If you¿ve had any issues making changes, please email us at support1@sogosurvey.com.

We pride ourselves on including more features in our Basic (free) package than most of the competition. However, we are always open to considering features that should be adjusted. Please send us your recommendations!

Thank you again, Colleen.

I've started the SoGo Survey for designing an online survey that I need in my research project

Jul 24, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I find this survey platform very useful and quite easy to use. It seem to me very intuitive and have all the funcionalities that I need for designing a complex survey. The purpose of this survey is be answerd for some selected expert in the research area. So, it is very important for achieving that goal the survey has a design  easily adaptable and aesthetically pleasing. I think SoGo has the functionalities to get those objetives.

Cons: I can't check in the free version all the features that SoGo has. So, I am not really sure that will cover all that I need for my survey design. Despite I think the features will give me the tools I need for the survey that I have to design, I won´t really know until I have the Free Student Plan or Free Academic Plan. The process is being a bit complicate because a spanish University has different administrative standards than an american one. This reason is made the procedure more difficult.

Overall: I hope to achieve it in the next months

Great Survey Software!

Sep 14, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We liked the responsiveness of SoGo survey as compared to other big survey software companies. We also like the reporting capabilities and clean look of the design.

Cons: We did not like that you can only create a few custom URLs without paying an additional fee. We also did not like that the Merge survey option doesn't auto-update. You have to remerge the surveys every time you want new data.

Capterra loader

Powerful Survey Platform

Oct 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Best UI and interface and best data collection buildin options with the free basic option

Cons: It's not helping in the data analysis that much as required

Overall: Overall best UI and easy to use application use basic and have a look you will love it

Mostly met expectations

Apr 26, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Versatility, many different way to present and request data.

Cons: When using a block/matrix format for question lists, titles and descriptions of answer options are not locked to the top of the screen. On small devices, the participant soon looses sight of what the question is.

Overall: SoGoSurvey is very user friendly and it allows one to design questionnaires with many different question formats. My only issue, which came up in my research, is that if you have a very long list of questions, all requiring a different box to be ticked, it can get confusing because as the page scrolls down, the headings with descriptions of what each box refers to, disappears from view. It would be great if they could design things so that the question and descriptions of answer choices are locked to the top of the screen.

Other than that, I've loved using SoGoSurvey and I also recommend it to my students over other platforms such as Google docs.

SogoSurvey Platform is Great as compared to other platforms which are present

Jun 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: 1-It is very easy to use

2-Multiple features are available

3-Design and Usability are great

4-Customer support service are also great

5-Gives many option and packages to choose

Cons: 1-Some time it lags

2-Many options are present so you may get confused

3-Pricing may be high for some user.

Overall: Its easy to create a survey which can be used for advertising our product or taking assesment.

Excellent customer service and easy interface

Oct 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SoGo's customer service experience is second to none. Our company had been struggling to design a thorough survey and SoGo solved our problem. There was always a quick and clear response to any question asked. The platform is extremely user friendly, customizable, and offers great functions for data collection and analysis. We were very impressed with the ease and ability to track survey respondents and results once live. The multi-language tools made it really convenient to gather information in several languages while still having all the data compiled in one place.

Cons: Would have loved a daily breakdown of new responses. The Enterprise plan only allows for one user without an additional charge.

Great for use in the US and abroad

Feb 13, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ability to build in a skip pattern that actually works. If a respondent's response should skip a section, they will not see that section.

Cons: Respondents' answers are not saved as they complete the survey. One respondent told me something happened as she was answering the survey and she lost all her responses. She had to start all over. This can be frustrating to the respondent which may lead to diminished robustness of responses.

Overall: I'm a graduate student and needed a survey tool that can be used domestically and internationally. As well, I needed a tool that will not lose its formatting no matter what device it is used on. So I settled on SoGoSurvey after comparing it to other survey programs. I had a bit of a bumpy start setting up my survey but the customer service was phenomenal. I loved both the online assistance and even more the ability to set up a one-on-one appointment. That feature alone warrants the five star rating. That I'm aware of, my respondents did not difficulty using the tool - another important aspect of this software because data usage is very expensive in my research site.

Recommendations to other buyers: I am about to launch a second round and my recollection from last year is that there was some confusion (for me) about how to send the invite to potential respondents.

We use SoGo Survey to do church assessments. We have found this to be simple to use.

Sep 13, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The options it provides is very useful. The different ways available to format questions is wonderful. We use several different formats. The ability to create a new survey by using an old one is great. The reports are great because it allows you to set up filters and also export results to other programs.

Cons: When we edit a question, we don't see all of the wording for the question. The window is too small.

Perfect for Academic Research and Correlation Studies

Jan 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am currently working on a research project using SoGoSurvey. I am working on my Masters in Music Education and my research involves studying the early music experiences of people and whether this has an impact on their music experience as adults. My research involves correIlation survey data and I have found SoGoSurvey to be perfect to design my study to allow for this type of research and analysis.

I have tried several other platforms and have not been satisfied with them - either the price point is way too high or it's free but there are not enough features for what I need. I love that with SoGo you can just drag and drop the type of question, reorder them, and edit them at any time. They had every option I needed to design my survey and more.

I'm using a combination of single answer, multiple answer, open-ended, and rated survey questions and I have loved how easy it has been to design these. You can do it really quickly and I am also impressed with how professional the interface is. I'll be in the peer review stage of my study much earlier than expected thanks to finding SoGoSurvey!

http://www.sogosurvey.com/

Capterra loader

Good solid survey/evaluation software

Jul 27, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to store questions in the system for future use. This allows me to save time on similar future programs by quickly grabbing questions from the repository and inserting them where I need them.

Cons: Several functions in the software that I believe should be included in the standard package are only available as part of a premium package which is frustrating to the user. Especially when the user only needs access to a couple of those premium functions making it cost prohibitive to upgrade and frustrating to remain at the lower level. In addition, it would be nice to have more control over how questions/responses are laid out on the screen. In some cases when you design a survey you need to group several items closer to show they are related.

Overall: We moved our paper-based conference evaluations and CEU hours tabulation to SoGoSurvey. It went quite well. By assigning values to certain questions, it made it easy for us to tabulate the sessions people attended and how many credit hours they should receive and we were able to use the data to perform a merge with a Certificate of Completion and to file with the regulating body for the CEU credit.

It's a really great online survey platform easy to operate with interface and easy to edit questions

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easiness to create a survey with all possible types of questions. It was really great experience to work with SoGoSorvey when I needed to create a survey with pictures for patients with psychosis for evaluating and understanding their preferences in outdoor environments. Also, before sharing your survey there is an opportunity to test it first. I think it is a really useful option. I am very satisfied with SoGoSurvey.

Cons: When you start working with SoGoSurvey you need to spent some time to learn the interface before starting but I think it applies to every new software. Before you start to use something first you need to have some kind of introduction.

The best survey platform just keeps getting better

Mar 28, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: More user friendly than it used to be 4 years ago, tons of question types, questions are more customizable than your typical survey platform.

Cons: From time to time the interface runs slow and I still have not heard back from customer service on applying the nonprofit discount to a more expensive package even though we've been a customer for 4 years...

Overall: My nonprofit organization started using SoGoSurvey 4 years ago when a former survey expert recommended it as the most flexible and customizable survey platform on the market. Since then, SoGoSurvey has completely revamped its user interface to become even more user friendly and all of its great customizable survey options remain. SO glad we found SoGoSurvey!

Recommendations to other buyers: Easy to navigate and learn quickly and the saved templates option allows you to generate a polished survey at a moment's notice!

First things first - the survey and its data

Jul 04, 2014
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: In the last couple of years there have been many different online survey providers emerge. As a doctoral researcher into online media, it was really important to find one that not only had a rich feature set, but also a survey tool that didn't make the provider more prominent than the survey.

Although very early days in my own use of the product, SoGoSurvey has a full feature set that outstrips many of its competitors. It also advertises Google Analytics integration for adding further value to the resulting data-set and holds the necessary TRUSTe certificates for data protection compliance - something that is absolutely essential in the professional and academic research environment.

Based on my own very basic trial of the product, it appears to be an excellent alternative to Survey Monkey and with a fantastic promise of email support. It promises to provide a really flexible and responsive system with some key features to support the survey process and its responses.

It's too early for me to give a very detailed review but their website has a great checklist of the available features and it's easy to trial to see whether it meets your specific needs.

So much better than SurveyMonkey

Sep 27, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of design, administration and especially reporting.

Cons: I had trouble changing the color scheme when I copied a survey but I'm sure there is a quick fix if I'd taken the time to ask for help. Was doing it last minute and very late at night so didn't reach out.

Overall: I used SurveyMonkey for years in my consulting practice and for our golf league and loved it at the time. Now I'm retired and consulting with nonprofits on a volunteer basis. I needed to create board self-assessment surveys and went back to SurveyMonkey but the cost was too much for what I needed to do so I did some research and decided to try SoGoSurvey. I'm am so glad I did. Everything about my experience was better than working with SurveyMonkey. I was able to create exactly what I needed in very little time and the administration and reporting of the results are what really won me over. I always seemed to need to manually manipulate the results with SurveyMonkey but was able to create great reports with very little effort. The couple times I had questions regarding how to create a complex question I was able to get help almost instantly. I love SoGoSurvey and wouldn't switch back.

Recommendations to other buyers: It is so flexible and easy to learn so give it a try. Ask for help if you think it can't do something. Based on my experience it did everything I needed.

Value for Money survey

Jan 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: - Complete features: I went to several survey providers and found SoGo provide great navigation to do branching and skip logic, just what I need on scenario-based survey. I also can embed video and picture beside narrative scenarios. All in one package.

- The pricing plan: Pricing for students is affordable (I can say value-for-money), unlimited questions, unlimited responses, and embed multimedia

- Responsive and helpful customer support

Cons: - Not so intuitive for first time user

- Auto translation: Although it offers auto translation on many languages, I don't think the service is satisfactory. Better hold on this features until it is ready.

Capterra loader

Powerful survey solution at a fair price.

Jan 09, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to build surveys with drag & drop. Solid simple templates for surveys and email invites. Strong data merge functionality. Good support for import of large lists.

Cons: Weird restrictions on the way that daily send limits are allocated prevent future sends from being pre-scheduled as they count against the current day's 'budget'. This one irrational limit causes me a significant workload.

Full featured survey and analysis platform

Jul 24, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Multi-lingual support, reusable questions and answers, can copy from earlier surveys, multiple ways of analyzing and dissecting survey data, and many ways to customize the surveys.

Cons: These may be already fixed in the latest release: interface is a bit sluggish and question formats are limited.

Overall: Better understanding of how successfully our events are for the participants.

Easy to set up club voting

Jan 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple to set up voting for our club officers. Easy for our members to vote. Even the non-computer literate members remarked how simple it was for them to choose a candidate.

Cons: No option to go back and see the current vote tallies for the voter (you can optionally see the current tally, but only after you place your vote). They cant follow the participation, so there's no transparency that the results are true.

Overall: A quick method to allow our members to vote in club elections.

Capterra loader

SoGoSurvey Market Research Survey

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What an iMaculate interface. Certainly easier than other survey services that I have used. I love the question types. Plus, non-profits benefit with a free Plus Plan!

Cons: Data import and auto save should be standard features. I'm also using another very well known survey platform which provided my service with a free Corporate Plan. Non-profits would be better served with a free Pro Plan licence.

Overall: To tackle the Muslim Marriage Crisis and compile data on people's opinions.

From navigation on the site and from other researchers this software is brilliant!

May 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use in producing the survey and validation from other researchers who used the software creates credibility for me.

Cons: Possibly add features to enhance narrative filtering and data mining of responses other those using a likert scale. This then would help with intuitive deciphering of narrative responses in mixed research.

Overall: This software has helped in providing surveying people not in my immediate proximity and it is professional in the manner it approaches high end individuals who have limited time.

Using this software to create a more user-friendly experience for potential adopters

Oct 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We really appreciate accomodating non-profits like us. Previously applicants had to download our PDF adoption application, fill it out, and scan it back in. We suspect we lost a lot of potential adopters because this was not user friendly. Hoping this software will make it super easy to fill out and submit on any device, eliminating, downloading, scanning and emailing altogether.

Cons: We haven't used it enough yet to say. Since we haven't tested it yet with the public we still aren't sure how we'll be notified of submissions, etc. I'm also a little worried now with the warning that "Your account may get blocked if our system does not find the link back on your website during automatic review of the same. Once this happens, we may not be able to upgrade you again." that we'll put in a lot of work and then it will stop working suddenly.

Efficient, effective and user friendly

Oct 05, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team at SoGo survey are fantastic! Always a quick turn around and clear responses to any questions or queries.

The ease and ability to track survey uptake and results while live.

The ease at which data can be retrieved and the template reports enable effective interpretation of the results.

Overall: We have always had great experiences when using SoGo surveys.

Capterra loader

We have used SoGo Survey for years to hear what artists guests want to see at our festival!

Feb 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a non-profit, I greatly appreciate SoGo Survey's help in connecting with our guests and attendees. We don't have a big budget to do research and they are a great service to have. Oh, and their customer service is great as well!

Cons: The only con I would say is that we have to renew each year and I always forget. That is my fault though. The company is great!

Easy to work with. Imports data to SPSS and gives a great platform for digital data gathering.

May 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can import data to SPSS straight from the website.

The platform makes it easy for me to set up surveys with templates which I can edit to my liking

The software was free to use for me because I am a student and the SoGoSurvey company strongly believes in the need to supply students and teachers with tools that they need in order to move on in their lives or to make their jobs easier.

Overall: They provided a free license for me in order to make my studying life a lot easier. For my graduation I needed an online platform that could help me gather a lot of data in a short period of time which I also needed to import to SPSS. All of those things were possible so it has helped me a tremendous amount.

SoGoSurvey has helped me immensely for my PhD Research project

Jan 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: By far, is the ability to design a very complex survey that is very easy for the respondent to use. Also the ease of exporting data.

Cons: It would be nice to be able to export data to a more current/later version of Excel. Older versions of Excel limit the number of columns to 255, and my data sets are much wider than this.

Free Account Great for Small Surveys

Mar 09, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Overall easy user interface based on drag-and-drop. The "linking" feature that allows the respondent to skip to the relevant question based on his/her response. The "piping" feature that takes the respondent's own response from the previous question and automatically inserts it in the text of the next question.

Cons: With the free plan, it is limited to one "linking" per survey. The limited number of response types with the free plan.

Overall: With the limited number of response types available with the free plan (e.g., simple multiple choice with radio buttons, check box or drop-down; short answer; essay), I could only make a basic survey. The reason why I still used SoGoSurvey was that it offered the two features I really needed: (1) branching and (2) custom pages. Since the free plan only allowed one branching per survey, I couldn't make it super-personalized, but still it was a good addition and improvement to my survey. Custom pages allowed me to start with a welcome greeting and basic instructions for the survey as well as a thank you page. One feature I really liked that I didn't expect in the free plan was the "piping" feature that takes the participant's own response from the previous question and inserts it into the text in the following question. The "piping" user interface was simple and user-friendly. I am excited to find out what more useful features may be available after upgrading my account.

Recommendations to other buyers: If you want to create custom pages for your survey, you can, but it's not straight forward. Yyou will have to create a new page and insert "comment" boxes in it.

Dissertation Research

Feb 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: As part of my dissertation project at university, I was tasked with conducting my own research. In order to gather data from a large sample, I thought an online survey would be ideal as people can access it all over the UK. SoGoSurvey's site is great as it allows users to create professional looking surveys and has tools that allow you to add different question styles within the survey. This was great for my research as it allowed me to gather responses of greater depth! In addition, by using SoGoSurvey's website it also saved me a lot of time and costs that are involved with collecting research. The time I saved meant I could also hand out hard copies of questionnaires at university in order to gather more responses. When deciding on which site to use, I researched the different options available online and found SoGoSurvey to be the best in terms of functionality as well as price (if you are a student you can apply for a free student account!). I will definitely be recommending the site to my friends at uni who also need to collect research.

I am an independent marketing research consultant and use SOGO regularly for my clients.

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like specificity the software allows me to do...skip patterns, rotate questions, standardized list, etc. I am also able to track who responds to my surveys and avoid "ballot stuffing". As a marketing research consultant, it provides WAY more usability features when compared to SurveyMonkey or even Google surveys. Additionally, SOGO allows me to customize each survey to fit my client's brand image. Providing my client's with up-to-the-minute results through SOGOs customize reports is also pretty slick.

Cons: Initially, I struggled with email invitations getting through my client's customers fire wall - this would result in many surveys not being received and ultimately a poor response rate. SOGO developed a 'text only' survey invitation allowing the survey invite to reach the inbox of the intended recipient. I would like to be able to have access to their panel. However, as I understand it, I was told my "premium" level doesn't afford that.

The sign-up process was easy. This is my first survey research but it's easy to work with!

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I was researching for an online survey instrument for my master's thesis data collection and found SoGoSurvey in Researchgate. It has a very user-friendly interface and a variety of survey templates. Is easy to use and you can watch the video tutorials on the website to make it easier. SoGoSurvey provides many diverse features and is affordable compare to other tools in the web. While other survey instruments may do the same, but not many have these great features and offer an excellent support system as SoGoSurvey.

Cons: Although I have not used SoGoSurvey long enough to give a critique about the product, I found that the pop-up windows sometimes obscure the text on-screen. Other than that it has been a great tool until now.

Overall: It is going to be a real time-saving if I can export the data to SPSS directly!

I selected SogoSurvey after a comprehensive search of survey platforms. It won in all aspects!

Jul 11, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The richness of features available, even for student accounts. The easiness to build and put the survey to run. The intuitive user interface, both for who set up the survey as for who answers it.

Cons: It is not a major drawback, but the lack of a feature on the student account to clone the user's answers already received along with a clone of the survey questions.

Overall: It made possible to deliver my survey questions to users from different places in a easy and quick way. Thanks SogoSurvey!

One Stop Survey/Poll Tool

Sep 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SoGoSurvey was the single most user-friendly and effective survey tool I have ever used. Our company only utilized the software for Surveys and Polls so I cannot comment on the Quiz and Assessment functions except to say that if they are anything like the other tools then they are top of the line. The software can integrate with your official business social media accounts for formatted, easy to copy-paste posts to reach a wider audience. The survey creation features allow you to ask any type of question you want with any type of answer format, and that is something we definitely appreciate.

Cons: I honestly cannot recall any cons to this software. It is perfectly crafted and offers exactly what you may be looking for in a Survey/Poll/Quiz software. 10 out of 10.

Excellent product for my PhD Research

May 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality and reliability of the product is well suited to undertaking a long term University Research project.

Cons: Inability to download data into a more modern version of Excel. This results in numbers being exported as text and into multiple sheets which requires manual work at my end.

Easy to use with powerful functions to support our 3-months survey project which is quite big

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to pull out data whenever I want, in a neat format, and it takes only a min;

I shared survey link to other teams and it worked well for all of us and all the field auditors;

I had the choice to customise my survey page, linkage, and adding my logo/brand, which is a great value to the money paid

Cons: If I remembered correct, when I was looking at the subscription options, there wasn't choice with short periods such as one month. The long term subscription is not very convenient for our company which is not a professional market research company.

Overall: It helped significantly with our market research project, and made it much easier for us who are not research professionals to complete the project . The software functioned smoothly throughout the three months with real-time data uploading and easy supervising at the back stage from our office. It saved us a sum of expense and the trouble to engage a professional market research company.

If we have the chance to do research again, we will definitely use this software.

I'm just starting out with the software. Your customer service has been amazing. Thank you.

May 29, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The features and flexibility are terrific. I am a current Survey Monkey user and couldn't get the flexibility I was looking for. SoGoSurvey has given me that.

Cons: Finding my way around new software - not necesssarily a problem. Just unfamiliar with the way it works. I need an overview - some organising principles - so I can figure out the approach being used and then can find the functionality.

SoGoSurvey made my survey for my grad research project much easier and more professional!

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Surveys were easy to design with an intuitive layout and helpful instructions. They offer many options of question formatting (if you upgrade from free) so I was able to format my survey questions exactly as I had intended to. They offer a plethora of ways to send out the survey, including ways to see who accessed the survey from which social media/email/etc link. Overall, my survey looked very professional and results were easy to view and export.

Cons: They increased their prices over the summer which was unfortunate. There's no way to downgrade account after upgrading, only freezing my account.

All I need and with great support

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Powerful yet easy to use.

Cons: Nothing in particular.

Overall: I have been using SoGoSurvey for my own work and for training with my students at the Universidade Nova de Lisboa. It gives me everything I need in a clear, easy to use platform, and the support staff is friendly and helpful.

Recommendations to other buyers: Am always looking for more powerful conditional branching.

It was easy to get started and the product is very intuitive!

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This is an easy product to get started using. I created my first sample survey in 15 minutes! I like that my survey is easily portable between computer, tablet, and smart phone! It is easy form respondents to use as well. LOVE that SoGoSurvey has discounts for students!

Overall: Easy to create the survey I needed for my MBA Research Project. I tried another package first but it was clunky to use.

Capterra loader

A More Professional Survey Option

Jul 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: SoGo doesn't waste your time with trying to be cutsie. The surveys you create are designed to be official and hold credible weight with those taking them. That may be a downside to some users, but when you're wanting concise, pertinent data from people, sacrificing looks for quality is a must. The resources many survey platforms spend on looks are instead here used for making more efficient question templates. The depth of question-types available, distribution tools, and incredible data management put this up there for best survey software.

Cons: Navigating surveys before you send them out is a total pain. Unless you have your own reference for where any given question is located, it's going to be a slog finding it.

SoGoSurvey - Best Free online survey tool

Jan 25, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Hi Everyone,

I decided to use SoGoSurvey as my preferred online survey tool.

The reasons I would suggest SoGoSurvey as a online survey tool of choice is because of its simplicity, good support and great product. They offer many packages to choose from including a free version.

The SoGoSurvey online survey tool allows you to setup ranking, matrix, rating and many more complex questions. It includes routing capabilities, easily changing the theme of your survey as well as setting up mailing lists that I used recently with real ease.

It also have great reporting capabilities to monitor your survey quota for example, with graphical representations.

Another important factor is their assistance with helping students achieve their research goals i.e. they actually will consider giving you a full pro licence; meaning your restrictions on question types, reporting tools and mailing capabilities etc. are less restricted than many other free versions on the market.

Great Product, Service, and Value

Feb 13, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that this software is really extensible and allows you to build a survey exactly as you want.

Cons: The UI is really intuitive, so the tutorial system can feel a bit 'in-the-way'. But it did show me the cool tools in the system.

Overall: I stumbled across SoGo Survey while I was looking for a software platform that was structured enough to make a survey look great with little input from me, would allow me to achieve some small scripting in my survey, and would host the survey. SoGo Survey meets all these requirements and is really affordable. This product has lots of options and can create almost any survey you can imagine and the customer service is great. I would definitely recommend this product. There is a great free-trial that gives you an idea of what the product is like. I would recommend you try it and see!

Recommendations to other buyers: Try the free-trial! It's a great opportunity to see what the product is like.

Capterra loader

The best online survey tool available!

Jan 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and you can do everything with this survey tool. After Fluidsurveys quit their tool we have checked out many other solutions and found out that Sogosurvey has it all.

Effective data collection software for the price!

Mar 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I am a marketing company that regularly reaches out to my end users to collect data in order to get the pulse on who's paying attention to us and what they want. After looking through various providers for survey services, I found SoGo to be the best value for the price.

I needed something that was flexible, offered a full line of question collection types and a good way to analyze the data. SoGo has the features in it's class. I was using survey monkey and it just didn't fit our basic needs without having to go into a higher level of service.

SoGo puts allows anyone to get a good return on their data at the entry but offers many additional features for those who need them in higher tiers.

Their customer support is very quick,responsive, knowledgeable, and friendly... this is the best feature in today's online service provider space.

I'd recommend SoGo to those that are looking for this type of service for their business.

Part of the SoGoSurvey Family

Apr 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use. If I have a question, there is always an answer available in the Frequently asked Questions, and failing that as a last resort, contact the team. It's a no brainer.

Cons: I don't dislike anything

Overall: We have now been part of the SoGoSurvey family for 4 years. In that time we have received some of THE BEST customer support a small not for profit organisation can ever expect. We feel part of the development which has made SoGo what it is today, and always promote it to our customer base. Mainly The Royal Air Force.

On a personal basis, they have taught me 'how to' for which I am extremely grateful..

Thank You Team

Recommendations to other buyers: Just use it and it will take you to where you want to be....

Great Initial Trial of SoGoSurvey

Oct 31, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: I recently completed an initial trial of SoGoSurvey and have been very impressed by the features available, particularly in both the Pro and Enterprise Plans. SoGoSurvey is one of the only platforms I have been able to find that provides the capability to easily pre-populate a survey before sending it out to participants, which is important for us to ensure that we avoid duplication of work for our participants. We also are excited about the question types available, as well as the ease with which we can export results in a variety of formats. Surveys can be printed before and after completion and it is easy to save and continue at any time. I have been very impressed by the responsiveness of the team at SoGoSurvey and their willingness to provide support even during the trial period. Our team is looking forward to creating a comprehensive survey and are confident it will help us collect the information we need in a straight forward way.

SogoSurvey User Experience

Apr 21, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease to use and it is very advance to share the questionnaire all around the globe

Cons: Very confusing in using the features

Overall: SogoSurvey is very convenience in doing my survey, especially the advance feature and functions. It have a lot of selection likes single selection, multi selection, open ended, grid and etc. Besides that, it has deploy the same survey for numerous times. It can preventing repetitive work for doing research. Furthermore, SogoSurvey can customize the survey experience for the participants by implementing the advanced logic features, which route respondents to only the most relevant questions based upon previous answers.

Recommendations to other buyers: Satisfaction

I am very happy to have found SoGoSurvey to collect data for my postgraduate studies

Jul 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SoGoSurvey was the only online survey tool that I found that considers the needs of students who are conducting their research. All other services offered limited features and data processing tools, making students unable to pursue large projects. SoGoSurvey offers an Annual Free Account for students with all the features of a comprehensive paid plan, including a large survey sample, inclusion of multimedia and great data analysis features.

Overall: Large survey sample, inclusion of multimedia, free comprehensive account as a student