SoGoSurvey

SoGoSurvey

5 / 5 338 reviews

Who Uses This Software?

We cater to an individual, to small businesses to sophisticated researchers and policy makers. The software is robust and scales with the demands of the users.


Average Ratings

338 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • SoGoSurvey
  • www.sogosurvey.com
  • Founded 2009
  • United States

About SoGoSurvey

Online survey & questionnaire tool with latest and most number of features such as response trend analysis, multimedia usage, online reporting and email support. Create free online surveys, forms, polls and quizzes in minutes. Try for free.


SoGoSurvey Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Online Survey
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Templates

SoGoSurvey Reviews Recently Reviewed!


Cd223ffc7ba696852c9368309c76e1a7

Super easy to use with a lot of features

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Lot of features. Easy to use. All the workflow and options are nicely done. The usability is great!!

Cons: Unlike the competition that has a lot of flaws.

Good tool for the price

Jan 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The reporting feature lets you slice and dice data in various ways that might be relevant to your organization. It also has a good library of questikns.

Cons: It is not always user intuitive for using the reports or building surveys. Wasn't clear at times where to edit or post.

Overall: Library of questions, anonnymaty and online functionality.

You can create survey easily and quickly

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Even Free version has all features. Easy to manage the survey and also get the response detail from the recipients.

Cons: Price can be lower for students so that they can utilize the benefits with less price. It will make their survey work easier.

Overall: To get feedback from customers

This is a fantastic website with so many options for survey usage.

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The website is very easy to use and has a number of helpful options. I particularly like the review option for each survey.

Cons: I find everything very easy to use. It might be useful to continue developing the survey bank option which is a great idea.

Met my needs with no complaints

Jan 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The results were graphed beautifully and with ease. I love the option of allowing different response types.

Cons: It was a little hard to figure out in the beginning having not used survey software previously. I don¿t have much experience prior

SoGo has been very intuitive and easy to get up and running with!

Jan 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: I really like the variety of survey options I get with the PRO version, such as radio, check box and scale grids. Being able to schedule our surveys to go out when we want is a bonus. Customizable surveys, letters, backgrounds etc make this exciting and professional to use.

Cons: I can¿t say anything negative, other then the PRO being one step below the enterprise edition. I am sure there are features in the Enterprise that would make the product extremely well rounded overall.

It definitely ease me a lot and it save paper too.

Jan 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like it that it gives people conveniences. And also that there are clear instructions on everything that is required. Thank you

Overall: It definitely helps me with my year end appraisal. It also gives people anomity.

great help , i would give all student need survey

Jan 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: fast respond to our query and questions , never see this before in any website in my life , so keep this offer up

Overall: it help me

Very disappointed with . Claimed to be familiar with my method of research but could not deliver.

Jan 13, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: The trial version was not relevant to my study. The updated version can with a price. So, I never tried it.

Overall: Never got the opportunity to actually work with the software except the trial version which was not relevant to my study.

My experience with SoGo Survey was great. It was easy to use and follow.

Jan 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked the ease of making various types of surveys. I was not limited to just one style. I also liked the ability to share the survey over different facets.

Cons: There wasn't a lot that I didn't like about this product, other than less advertisements and pop ups.

Overall: I was able to share our survey using different formats.

Despite my initial challenges, I find SoGo Survey to be a very user-friendly program. Recommend it!

Jan 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was recommended that I use the free trial to become familiar with the service, while they continued to work on approving other issues, and to see how I liked it as well as whether or not I had any questions. Even though I was a beginner, and initially experienced several issues, to be fair, in just 3 weeks, I feel I am now quite the pro with SoGo Survey. lol. I find it to be a very user-friendly program after you get used to it. The support team is great --even through email. I will use them again.

Cons: I had to build each survey, even though I had previously existing surveys already created. There was no way around it and it was very time consuming while also trying to figure out their system and then, wait for responses back from them via email to continue.

Overall: This software helped me produce and launch my research study for my Dissertation. The survey looks professional and is high-quality. Overall, user-friendly even for a beginner like myself.
Student pricing is great. Very competitive product. Highly recommend!

859088beaf8b6975266b4787ddccf809

Its really convenient to use for the purpose of research studies.

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The features in this software are really useful in terms of analysing results. I do like this software a lot.

Cons: The extra features which we need are little bit pricey. If there are better deals especially for students it will be really good and appreciatable.

Overall: I got to accomplish my project very well with the needs fulfilled by SoGoSurvey.

I used this tool to develop a questionnaire for our work team - it was great!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that there was a free demo! and it was simple to navigate and user friendly. I also appreciated the reminders and updates to check for responses. The tool was laid out well, easy for respondents to reply, and the reports were great! overall a wonderful and useful experience!

Cons: I had a hard time to find out how to send a reminder and the site was sometimes confusing to figure out where to go to find what I needed. I think I repeated steps a few times, but it wasn't frustrating or wasting time, it was just me getting used to the tool!

Good product and value for money.

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The friendly user icon make the software so easy to be used. It is recommended to every professional in their daily tasks.

Cons: The colors for the software needed some improvement. Should give some different fornts to make it more interesting.

Good but I feel it could be better

Jan 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use, and I enjoy the templates available - it makes it quick and easy to actually create a survey due to the available suggestions. Leaving it up to your customization.

Cons: A lot of features are unavailable, so you can feel the restrictions of the free version. Then again, I noticed that for one question - the color never changed even though I changed it for the others from black to yellow.

This product is easy to use

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The different templates are great! it helps me when I different types of surveys to send internally and externally.

Good experience. Easy to work with

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Features and functionality. clear and easy to use from client perspective. Well laid out for clients to use.

Cons: Initially starting to make the survey from the user perspective. I have used other survey sites and I found it to be similar

Overall: Able to have program evaluated by users

Using SoGoSurvey has been a very positive experience. It has been a helpful tool for my surveys.

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: SoGoSurvey is one of the most user-friendly software I have encountered for my needs. I frequently poll students for their feedback and find that the surveys I use are very simple to create on their system. (I especially like their drop down menu option). It's reliable and I get timely, easy-to-review responses.

Excellent Survey tool, love the reporting piece!

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the reporting piece and the ability to create and tracks surveys is easy. You are able to extract the report into an excel file which makes it easier to extract the data needed.

Cons: Some of the navigation through screens could be a little more intuitive. I found myself having to search through all the links to find what I needed.

I honestly love this survey site as it¿s the easiest for me to see results...fast.

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: At first when I used this software, it was a little confusing but as I worked with it, it was very easy and easy to get results fast.

Cons: I have a free account. I think the minimum for a response rate should be a little bit higher for surveys.

Tons of customization options- both in surveys and analyzing results!

Jan 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Definitely the analytic options. I was able to review the results in multiple formats. I also like the ease of copying from previous surveys.

Cons: My needs were pretty simple, so although I appreciated that I could customize my survey to no end, it was not as user friendly as I would have liked. It is definitely geared toward someone doing more complex surveys than me.

Great Way To Gather Info!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use! I liked that it was easy to navigate and didn¿t bombard me with too many questions or things I couldn¿t figure out!

Overall: This program is great. Use the free trial for yourself...you definitely won¿t look back!

Ee35e744affaa44257f84c61b95f311c

Great tool to use!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The platform is extremely user friendly. I was able to create a survey in minutes with minimal need for edits or assistance. There is a variety of forms, quizzes, polls to use . If you find yourself in need of support , it is there in the form of tutorials, webinars and training videos.

Quick and easy to use with helpful tips and tricks to make said survey look and function great

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Pros: I needed to create a survey for a Statistics project that involved a series of questions and I needed a quick and easy way to send it to everyone on my emails list. SoGo made it easy to create my short survey and to send it out too

Cons: Since they offer a lot of different functions, I would often times get confused as to which function would work best for me. Having there be a simpler version would help next time around

Very Helpful Customer Service

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is the best of any survey feature I've used. They get back quickly and really help you with what you are trying to accomplish.

Cons: Some of the features I want are in the highest package, and I really only need one or two of those, so paying over double doesn't make sense, but I am missing some key things that would really help out.

Very sleek design and user friendly platform.

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The design options are fantastic. Very sleek and displays well on multiple types of devices. It also flows well, helping the person taking the survey along the way.

Cons: The free version is very limited. While the free version is great, it limits the number of questions you can write and thus the paid version is necessary for corporate type surveys.

Overall: I was able to send the survey I created to several different people around the world via email, and it was great being able to compile that data in one place.

User friendly with a modern look and feel

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The drag and drop features when building the survey as well as the color schemes and theme. The bank of questions and pre-designed survey was also very interesting to use

Awesome

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software was very easy to use (especially with templates) and exactly what I needed in order to create an anonymous survey for my research.

Cons: The only problem with the software was that creating your survey from scratch was more challenging than from the preset templates, but that was expected.

Very useful product for creating surveys for office use

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The tool is Easy to use for beginners, with much detail at every step.
More features are included for each type of survey and has a lot of options to select from.

Cons: Price for additional features can be a little high for small businesses that use the service just once in a while.

Easy to set up club voting

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple to set up voting for our club officers. Easy for our members to vote. Even the non-computer literate members remarked how simple it was for them to choose a candidate.

Cons: No option to go back and see the current vote tallies for the voter (you can optionally see the current tally, but only after you place your vote). They cant follow the participation, so there's no transparency that the results are true.

Overall: A quick method to allow our members to vote in club elections.

Intuitive use, great design and a lot of choices... just love it

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I had to create a survey for one of my classes. The professor send us the link to a survey maker but I didn't like so I went to look for a different one... I found a lot of them, but in the end after a few trials I chose SoGoSurvey, cause it was the one I like most and the most easiest to use. It was really intuitive and there a lot of different choices and combinations possible.

Cons: The fact that certain features were to be paid with a suscription when I only needed for this one time assignment but still in the end it worked out and thanks to that software I passed my class!

delightfull

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: easy manageable and response table is very excellent as well frequency by graph is very good and use this at any time/as per requirements

Good use for a college survey

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use, and free of cost for basic features which allowed me to a useful survey for my course. It is easy to access for peers to fill out

Cons: Was difficult to edit once published as i wasn't able to edit title into the survey. The layout of data was difficult to analyse. Producing graphs would be useful

I was searching online for a survey tool and found SoGoSurvey then. It is a very good survey tool.

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Following are my reasons for liking this product -:
1.User-friendly screen
2. Ease of use
3. Questions choices

Cons: Not so intuitive for first time user
- Auto translation: Although it offers auto translation on many languages.

Overall: Easy to use

The tool is easy to use and also has appropriate tabs telling about the type of activity.

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The tool is very easy to generate surveys and also modify the surveys as required. We can test and check the results in the very first page as a dashboard instead of searching for our surveys. The reports also help in analyzing the feedback provided. The tool is easy to publish and send survey to various clients.

Cons: As I was using the trial version, I could not check if the tool has different types of graphs for analyzing the results of the surveys. I only had them in tabular form,which was very minimal to analyse.

Overall: As said, I only used the trial version of the software and gave a presentation to my management on the features of the tool. We are yet to use it completely to analyse the benefits. As per my view, this is better than most other tools I have tried in the market.

Needed a Comprehensive System

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: SoGo is super intuitive and easy to understand whether you are a first time user or pro. We are a school survey company ourselves and needed to replace a dying dinosaur system we have used for years. Fearing it would take many hours to basically begin from scratch with input of our comprehensive surveys (not to mention concerns about analytics and review tools we need) we quickly fell in love with SoGo and are eager to roll it out to our customers. It is quick to learn and very functional. We love the ability to custom brand each survey we do. There is no doubt it will serve us well as we serve our clients.

Cons: We were also looking for a good cost and these guys came through with a couple discounts we couldn¿t pass up.

Very excellence tool for creating survey

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy for user to create question for a poll with with unlimited number of words. There is no slow responding when a survey which having thousand people come and do.

SoGoSurvey has helped me immensely for my PhD Research project

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: By far, is the ability to design a very complex survey that is very easy for the respondent to use. Also the ease of exporting data.

Cons: It would be nice to be able to export data to a more current/later version of Excel. Older versions of Excel limit the number of columns to 255, and my data sets are much wider than this.

Easy to use, quick result

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was easy to set up the software and customize it to questions specific to the data we were looking to gather. It was also a great feature that we could sign up for just one month, as we only needed to conduct one survey.

Cons: Not all of our recipients could open the survey in their web browser. They ended up emailing us a review instead. It also does not give you the option to print off the survey in a printer friendly format, so that those that do not have email access could not fill in the survey. If this option was available, we would have been able to capture more of our customers.

Overall: We got quick results and answers, that otherwise would have taken many man hours to enter manually into a spreadsheet.

3d3ab0751d020867889b0dd5d098e27a

I did A LOT of searching before I settled on SoGo! And I'm glad I did.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So many things! Perhaps most important for me, as a small business owner without a team, is that SoGo is really easy to use. It's intuitive so I haven't ever really had to muddle around to figure something out. When I did have a challenge, customer support was very responsive and I was able to fix my issue right away. The surveys also look great, not only clear, but the templates are eye-catching and professional, making them each of my surveys look as if a graphic designer was involved. An with unlimited surveys, SoGo is really perfect for my needs.

Cons: The only disadvantage that I have found is that if I cancel my account, I would in essence lose my data. So that's a disappointment but at this point my plan is affordable so even in months when there I don't have any active surveys, it makes sense to keep it. But after almost 6 months of use, that's the only challenge I have found with SoGo!

Charity that is given the pro version of SoGoSurvey for free but if we advertise for them

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full featured, free for charity, professional look and feel. Like that you can ask more than 10 questions. Like the grid style questions. Like the "if logic" to fork the survey. Like that I can customize/brand the header. Language translation section is critical for our organization.

Cons: Like the software a lot and appreciate that as a charity, SoGoSurvey gives us the full version for free. Unfortunately though the hurdles to getting the service are more than the value we get out of the tool. The free version is a one year plan for which we put a logo on our website all year and like the company on facebook. We are a small all volunteer parent organization and send out a survey once a year. We can barely train people on which logins to use let alone consistently use and support the same online tools. To lock our account each year until we send an email to customer service and have to fill out surveys / more product advertising is nearly a time-prohibitive hurdle to having our organization continue to use the software. Sorry to sound entitled and thankless but it just takes too much hand-off to keep this account working smoothly for our group.

Overall: Surveys for our organization.

A good replacement for our previous provider. Pretty easy to use and relatively flexible.

Jan 10, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The price and the ability to view all questions at once (scrolling) . Also the display question options. .

Cons: No way to temporarily suspend "Must answer" options when previewing the survey. Some respondents have had trouble seeing the survey on Android devices.

Overall: With a relatively minor amount of training time, I was able to switch from our previous provider (who increased prices while removing some key features). I do semi-monthly surveys to a panel and was able to continue the schedule without interruption.

I am an independent marketing research consultant and use SOGO regularly for my clients.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like specificity the software allows me to do...skip patterns, rotate questions, standardized list, etc. I am also able to track who responds to my surveys and avoid "ballot stuffing". As a marketing research consultant, it provides WAY more usability features when compared to SurveyMonkey or even Google surveys. Additionally, SOGO allows me to customize each survey to fit my client's brand image. Providing my client's with up-to-the-minute results through SOGOs customize reports is also pretty slick.

Cons: Initially, I struggled with email invitations getting through my client's customers fire wall - this would result in many surveys not being received and ultimately a poor response rate. SOGO developed a 'text only' survey invitation allowing the survey invite to reach the inbox of the intended recipient. I would like to be able to have access to their panel. However, as I understand it, I was told my "premium" level doesn't afford that.

I used it to carry out a relatively large scale survey.

Jan 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: 1. Customer support is excellent! Emails typically reply back within a few min, occasionally it takes a few hours but never beyond a day.
2. It allows uploading of images using pdf or powerpoint which was very important for my survey.
3. Advanced branching allows you to take respondents to different algorithms.
4. There is an option for respondents to save and continue later, and for the enterprise version, responses may be autosaved.

Cons: 1. It is fairly costly for me.
2. Some respondents' responses were initially lost when I reviewed the survey and I had to write in to ask them to retrieve the responses which were fortunately retrievable.
3. You can only send automatic reminders to complete the survey three times after which you have to send manual reminders.
4. Ranking type questions don't support an "other" option to type in text.
5. Some surveys allow you to track which one of your respondents have answered the survey but ensures anonymity by not linking the response to the respondent. This software does not allow that, so it is not possible to remind or encourage individual invitees to respond.

A52aa24919360182e0a5c3a39ca4fbab

Next Generation Online Surveys - filling the gaps other monkey's leave behind

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to import existing data into the survey to assist in population
Email Templates and distribution options are endless
End user product support is amazing - schedule a slot online and speak to a person - works every time!!

Cons: Some of the quiz structure, spacing and layout options are limited
I am struggling for more cons - we took our existing product and highlighted the issues - SoGo Survey filled them and then more

7b14af0c75904d4bf2baa61fb471d489

The best online survey tool available!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and you can do everything with this survey tool. After Fluidsurveys quit their tool we have checked out many other solutions and found out that Sogosurvey has it all.

Value for Money survey

Jan 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Complete features: I went to several survey providers and found SoGo provide great navigation to do branching and skip logic, just what I need on scenario-based survey. I also can embed video and picture beside narrative scenarios. All in one package.
- The pricing plan: Pricing for students is affordable (I can say value-for-money), unlimited questions, unlimited responses, and embed multimedia
- Responsive and helpful customer support

Cons: - Not so intuitive for first time user
- Auto translation: Although it offers auto translation on many languages, I don't think the service is satisfactory. Better hold on this features until it is ready.

Easy to use with powerful functions to support our 3-months survey project which is quite big

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was able to pull out data whenever I want, in a neat format, and it takes only a min;
I shared survey link to other teams and it worked well for all of us and all the field auditors;
I had the choice to customise my survey page, linkage, and adding my logo/brand, which is a great value to the money paid

Cons: If I remembered correct, when I was looking at the subscription options, there wasn't choice with short periods such as one month. The long term subscription is not very convenient for our company which is not a professional market research company.

Overall: It helped significantly with our market research project, and made it much easier for us who are not research professionals to complete the project . The software functioned smoothly throughout the three months with real-time data uploading and easy supervising at the back stage from our office. It saved us a sum of expense and the trouble to engage a professional market research company.

If we have the chance to do research again, we will definitely use this software.

SoGoSurvey made my survey for my grad research project much easier and more professional!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Surveys were easy to design with an intuitive layout and helpful instructions. They offer many options of question formatting (if you upgrade from free) so I was able to format my survey questions exactly as I had intended to. They offer a plethora of ways to send out the survey, including ways to see who accessed the survey from which social media/email/etc link. Overall, my survey looked very professional and results were easy to view and export.

Cons: They increased their prices over the summer which was unfortunate. There's no way to downgrade account after upgrading, only freezing my account.

Excellent Survey platform!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. The software was easy to understand and the various functions can be learnt within a short period of time. I was initially hesitant about the software but decided to use it due to the urgency of needing an evaluation platform for upcoming projects. So far, it's been beyond my expectations.

Very effective survey tool

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how you can display the results in a table and even select which questions to view. This was helpful for my surveys, as different questions reflected different things I was investigating.

Cons: I had a difficult time figuring out how to format the question style. Once I figured out the one I needdd and how to do it, I was fine, but admittedly it isn't straight forward with how to make the questions. You have to play around with it, unless I just missed something!

9980aaa69610b956eedb6a0ab0dc89c4

Powerful survey solution at a fair price.

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to build surveys with drag & drop. Solid simple templates for surveys and email invites. Strong data merge functionality. Good support for import of large lists.

Cons: Weird restrictions on the way that daily send limits are allocated prevent future sends from being pre-scheduled as they count against the current day's 'budget'. This one irrational limit causes me a significant workload.

Excellent choice from using other survey software.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We had to switch to another survey software when fluid surveys was taken over. We researched what was out there and came across SoGo Survey. Hands down the easiest software to use. Drag and drop interface and no programming needed.

SoGo Survey has helped us connect the value of our work directly to our clients results!

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The surveys are easy to set up and duplicate. And the options for branching your survey questions are truly valuable and provide dynamic reporting.

Cons: The reporting doesn't allow for easy to customize PowerPoint slides. And sometimes there are so many options/features that it's easy to miss steps which can impact the overall experience.

Overall: The connection to our clients. We use the surveys to gauge their results of our products. Priceless!

Our Talent Acquisition team is able to get up to the minute feedback and information!

Jan 09, 2018
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Our Talent Acquisition team is able to access and gather data to help our team streamline our process and identify ways to add value during the recruitment process.

Cons: Our Talent Acquisition team isn't able to edit an existing survey to add a question. We have to create a new survey to do so.

Overall: access to data and information that we didn't previously

We have used SoGoSurvey for the past couple years, and we have been very pleased with the product.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to navigate. You can customize your survey in many ways, which gives it a more personal feel. The reporting and exporting functions are very straightforward, and they are perfect for our needs. We mainly use the software for one large annual survey, so the ability to "hibernate" our account for the rest of the year is a cost-saving function for us.

Cons: This past year, we had some technical issues with the billing component. It took a while to get it fixed, but customer service/tech support was helpful and eventually we figured out what the issue was.

SoGo was a great addition to my survey capability. I loved the ease of use!!!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The number of ways I could look at the data was fantastic!!! I was also a big fan of how easy it was to design different and unique questions. There were so many formats and options! It was great!!!

Cons: I would have liked a better price point for those who survey infrequently, but need robust reporting on the few surveys they do. I only need to survey once per year, but want really good info on that survey.

My friends and I used this platform to complete our masters project for graduate school.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It¿s easy to use, the options for survey questions are endless! The way the platform presents results (graphs, tables, conditional) are great! And saving straight to an excel file makes everything so much easier. The price was right (especially for us college students). Customer service was amazing - timely responses and always had a solution.

We used SoGoSurvey for peer reviews as a part of our mid-year review process. Very pleased!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it had autogenerated options for me, but also allowed me to personalize each section if needed.

For research it completed the goals.

Jan 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The survey equipment allows users to easily send out preview site examples that are helpful for the editor before sending it to become a live link.

Cons: The options to create and edit different questions are not user friendly and can be redone so that modifying a question later is not a difficult task.

The software was great and easy to use. Great support team with instant responses.

Jan 09, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software user interface is very user-friendly. There are many design options and question types. Support team is outstanding.

Cons: Some functionalities are not working properly, especially with tables and long paragraphs. But in return, SogoSurvey has great support team and respond very quickly.

overall, it's an excellent product.

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it does an excellent job at what I needed it, which is a satisfaction survey for my users.
I liked the tracking and custom email features. as well as some graphical choices for the survey.

Cons: it's a bit overwhelming at first as it has A LOT of features, and not everything is intuitive, so there is a bit if a learning curve there.

Excellent and prompt customer service. Great offers for students, unlike competitors.

Jan 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use, accessible and great Student offers. Easy to choose layout and design and a wide variety of styles

Cons: Basic plans are slightly limiting although there are discounts and offers available and even the basic plan is fairly complex

SoGoSurvey has provided excellence in data collection and customer support for my PhD research.

Dec 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of survey development (variety of pre-set question types), distribution and response monitoring; aesthetic appear in survey appearance and data results.

Very appealing and user friendly web design and amazing customer support services.

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is very easy to understand and has user friendly interface which makes it worth using and recommending to friends and peers.

Cons: As of now I am not able to find out the shortcomings in this software, however after using it for while I hope to identify some improvements.

Overall: Benefits are yet to be derived as I have not experienced it.

B21069b8585fb40ad0ffc9ac18e59938

A very comprehensive survey app, that can be easily customized.

Dec 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After having carefully compared the numerous survey solutions available online, SoGoSurvey appeared to be the most comprehensive, with the largest panel of question types.
More, SoGoSurvey offers a lot of freedom to customize the display styles.
It therefore represents the best balance between richness of question types and user experience.
Finally, SoGoSurvey is offered for free to academics and students ;)

Cons: It's difficult to make it better.
As a UX /interaction designer, there could be improvements to offer a more delightful experience. But this kind of survey application is particularly difficult to develop, and I suppose that any UX improvement would carry many technical difficulties

Easy to use and great support from its customer service advisors

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The designer tool was easy to use and intuitive. Survey can be easily created quickly. Publishing survey and exporting to offline forms is simple.

Cons: Allow basic users to try out additional features such as question banks and questionnaire control fields

Intuitive and Easy to use.

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Intuitive drag and drop features, you can simply add questions and answers by dragging and dropping into its designer.

Cons: Some features on Question Help Banks and survey flow logic should be added as part of the basic user account as it will allow new users to feel the benefits of this software

Easy to Learn and Use

Dec 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This survey tool is very customizable. I like how it takes a short time to learn. The format is easy to use, and the ability to add logos and a custom thank you page is nice too.

Easy to Learn, Easy to Use Survey Tool

Dec 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software was a breeze to get going, and I like the features such as real-time reports, exporting and customization with logos and thank you pages.

Cons: I've used it a few times, and there have not been any issues to date. The only thing I would like added to the non-profit version is the ability to use skip logic.

Very nice survey tool!

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set up and nice layout.
Fast support: on mail and chat
Many options for collecting the data

Cons: SPSS output only in expensive package
Well, at the moment I don't have any more cons actually. Sorry.

I have had an excellent experience with SoGoSurvey because the tools are very user-friendly.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the ease of learning how to develop, distribute, and track survey results. More specifically, I appreciate being able to quickly customize one survey for input from several different audiences.

Overall: The best benefit is the ability to quickly get my survey into the hands of participants across the USA.
From the very first day, I have been able to quickly learn how to use the tools I needed to begin data collection for my doctoral Dissertation.

easy to use, great functions and varied looking forms

Dec 04, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the ability to save in different formats, the addition of pictures and the overall ease of use on the website

Cons: I'd probably say price, as in comparison to competitors it's more expensive monthly and annually, which I get as of the different features.

We love SogoSurvey!

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have used this software for a variety of surveys and always find it easy to create exactly what we need. The pages are easy to navigate and the reports are very helpful. It is very user friendly!

Easy to use

Nov 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Convenient way to do quick surveys without requiring too much work to initiate the process of sending out

Cons: Basic features for lowest service level however can be upgraded for additional features specifically tracking individuals

Easy to use software

Nov 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Tha software is easy to use in the sense that one can intuitively set up surveys. The layout is great too.

Cons: Have to upgrade to use some key functionalities.
Users have said sometimes the survey crashes halfway through participation.

E30b6696a0f930808a71046b0e21ce31

I am using the SoGoSurvey for my dissertation. I am getting my doctoral degree in Org. Leadership.

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about SoGoSurvey, is how easy it is to create surveys. This tool also automatically translates the surveys into multiple languages. The other great benefit is their pricing, unlike other survey tools, they don't require you to pay for the most expensive plans to do translations. All in all, this is a great tool.

Cons: Unfortunately, if you don't use their standard templates, you are very limited with the free plans to create your assessments. This is very problematic if you need to rank questions. You are also limited to the number of items allowed with the free plan, again unless you use their templates.

Overall: Ease of use and pricing

814e0915d94160fc1c4a9a980b363cf4

Great Survey Product!

Nov 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's the most cost-efficient survey tool for broke students like me! Customer service is excellent! They respond quickly and go out of their way to help.

Cons: You really have to buy the higher level programs if you have a survey that is anything other than basic.

7c62ce046f49b5ccb48660032bcb64e0

Fantastic

Nov 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I really like about SoGo Survey is: 1) That you can create very professional-looking surveys and customize them as you like. 2) That it is quite intuitive and easy to use once you get used to the main functions and understand the terms they use to refer to each feature. 3) That it saves you tons of time on data analysis. 4) Last but not least, that they offer us students the possibility of using the software free of charge, thus saving us a lot of time and effort and ultimately boosting our research work For me, it's been a must during my PhD :)

Cons: The thing I like the least is the branching restrictions. I would love it if I could branch several questions on the same page. Also, the restrictions to the number of question display conditions you can set are also a bit annoying when you're trying to target a very specific population.

Overall: Data retrieval via survey for my PhD is faster, more convenient, more accurate, and much more professional.

Simple, elegant, lovely and powerful survey website!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: If you want to create advanced surveys, then sogo is the best to start with advanced logic and branching options make your survey more appealing and intelligent to end users.

Cons: Although I have not found any flaw in the system but "pricing" for monthly basis should be reduced. PLUS plan should also include "Advanced page and question skip logic"

Overall: This would help me to conduct the most important initial study of my PhD studies

I love this platform

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has a variety of features that are the most useful for every type of survey. The interface is easy to use and the support is super!

Great product, easy to use, has a great range of features and looks great!

Oct 24, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The number of surveys you can have. the high number of responses you can collect, the ability to export data to SPSS, the ease of use and the ability to use across mobile and internet.

Cons: The free version doesn't have export options and there is a limited number of questions and responses.

Excellent customer service and easy interface

Oct 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SoGo's customer service experience is second to none. Our company had been struggling to design a thorough survey and SoGo solved our problem. There was always a quick and clear response to any question asked. The platform is extremely user friendly, customizable, and offers great functions for data collection and analysis. We were very impressed with the ease and ability to track survey respondents and results once live. The multi-language tools made it really convenient to gather information in several languages while still having all the data compiled in one place.

Cons: Would have loved a daily breakdown of new responses. The Enterprise plan only allows for one user without an additional charge.

Wonderful and easiest survey software to use

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I would recommend SogoSurvey software to everyone as it is easy to use, provides a student license as well, wherein almost every feature is available for free and the customer service experience is second to none. Specifically, designing the survey seems extremely easy using SoGo survey as there are multiple question options given in the simplest possible manner. I had been struggling to design a thorough survey and SoGo survey solved my issues. I would wholeheartedly recommend it for anyone out there.

Cons: The student license expires after a certain period, which is not exactly a minus point given that its the only software around that gives out a free package.

Eas se of use with powerful functionality and a variety of features.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Variety of features and question types (cool ranking feature) that allow for more in depth feedback. The reporting and analyzing tools are powerful as well.

Overall: We use SoGoSurvey to support our nonprofit. It offers ease of use with powerful functionality and a variety of features. It's my favorite survey tool and we appreciate their support of nonprofits. Give it a try. SoGoSurvey won't disappoint!

I find it easy to use to achieve our goals. We are not power users so perhaps I'll have more feedback in this area with more use.

Great customer service. Definitely recommend this platform for launching surveys.

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Whenever you need help, you came across with great helper in SoGoSurvey. Very happy to find this solution and using the employment satisfaction survey helped us a lot to get better understanding about our people feeling and opinions.

Cons: User interfaces can be designed in a way that people can handle the problems more independently and consequently less overhead costs for trouble shooting for both parties (Users and SoGoSurvey)

Overall: Launching internal surveys for analysing employees' satisfaction

Great solution to imbedd surveys on a website!

Oct 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The functionalities of the product and the great the offer for scholars and students. Other cost efficient solutions, like Google Forms, offer less functionalities and require survey participants to follow external links. User Experience is much better with embedded surveys.

Cons: Activating a student account could be smoother. In order to activate a student account one has to pass through an e-mail based process instead of using web formulars which would make the experience much smoother.

Using this software to create a more user-friendly experience for potential adopters

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We really appreciate accomodating non-profits like us. Previously applicants had to download our PDF adoption application, fill it out, and scan it back in. We suspect we lost a lot of potential adopters because this was not user friendly. Hoping this software will make it super easy to fill out and submit on any device, eliminating, downloading, scanning and emailing altogether.

Cons: We haven't used it enough yet to say. Since we haven't tested it yet with the public we still aren't sure how we'll be notified of submissions, etc. I'm also a little worried now with the warning that "Your account may get blocked if our system does not find the link back on your website during automatic review of the same. Once this happens, we may not be able to upgrade you again." that we'll put in a lot of work and then it will stop working suddenly.

Ideal for behavioural studies!

Oct 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have being using SoGosurvey for about two years now. During these years I have developed dozens of different questionnaires, within different levels of complexity. I use them mainly for my phd research, where I develop different types of behavioural tests. I must say that I am still quite happy with the service. I've seen that the SogoSurvey platform has evolved quite a lot within the last couple years, so it is definitively a service that keeps a constant upgrade policy. Hence, the resources to implement efficient surveys are always getting better and better. The graphics interface has also improved quite a lot. Customer's service is fast and 24/7. I am based in Europe, and always get quick answers when I have a specific inquiries, which is simply fabulous! The sogosurvey servers are quite stable. I have worked with other systems (such as Qualtrics), which usually rely on the university's servers, and therefore are significantly less stable. Finally, I can tell you that I will keep on using such services for a longer period time. I am very grateful of having found SoGoSurvey. The other ones available in the market won't go as smooth as this one. Of course, it is also important to mention that Sogosurvey offers special price ranges for students (like, free subscription...!), which is very convenient for researchers that are starting their careers. Cheers!

Cons: Still some features to include, such as randomisation of pages.
Overall, I find that the interface could be improved, but in general it is quite easy to handle.

Overall: Free account for student, and outstanding customer support.
Always quick answering and suggestions.

Great site. Used for my dissertation data collection.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use. Customer service very good - received an email after signing up with an invitation from a rep to walk through everything with me. MUCH better than just a FAQ page that many sites seem content with using.

Cons: When creating a survey, it would be nice if you could rollover the icons in the left palette and an example image popped up for what any given icon selection would look like when dropped into the survey. A preview, in other words.

Overall: Dissertation Data Collected!!

SoGo is an amazing tool, providing everything you need when conducting sociological research.

Oct 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexibility, the varied types of questions, the numerous means to promote questionnaires, the posibility to constantly come back to your data, multiple possibilities to conduct analysis and export data.

Overall: We were able to implement our research methodologies in evaluating LGBTI equality.

Amazing customer support

Oct 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does just about everything I want. The help files and chat/email support are great for a beginner - this is the first time I have prepared a survey

Cons: Seems a bit fiddly to use. That may be my own doing, because I think I have a pretty complicated survey, and I'm a beginner. I haven't used any other survey options, either

Overall: A survey that does almost exactly what I want it to do. I'm looking forward to collecting data once my survey is 'live'

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I found SoGoSurvey to be the best available in the market

Oct 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Number of surveys and responses you can have in plus plan, the number of data you can gather and import to excel and then to statistics programs like SPSS and the simplicity you can make a survey with a lot of advanced questions.

Cons: The question skip logic is only available on the Pro plan and the "Export to SPSS" is only available on the Enterprise Plan which are a bit expensive for a use for academic purposes, but which are easily circumvented.

Overall: It has been essential for my master's thesis in the diffusion and collection of questionnaires.

Efficient, effective and user friendly

Oct 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team at SoGo survey are fantastic! Always a quick turn around and clear responses to any questions or queries.
The ease and ability to track survey uptake and results while live.
The ease at which data can be retrieved and the template reports enable effective interpretation of the results.

Overall: We have always had great experiences when using SoGo surveys.

SoGoSurvey is quick, easy, and intuitive

Oct 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy onboarding experience. I was actually able to go from registration to survey in less than 3 minutes using one of their templates. I have never actually used a survey template before SogoSurvey, even though I have used at least 5 vendors before.

Cons: Website design is engaging for a survey product, but if you're not a fan of bright colors, the UI could take a bit to get used to.

I used sogosurvey for my PhD Thesis and it worked out great

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That it is easy to start a survey, and very convincing to use the software. I have been using it extensive and I'm 100% satisfied.

Overall: I think it is a valuable tool for everyone that is trying to do an online survey no matter what Background you have.

We've used this service to poll and engage stakeholders and do the same with the public

Oct 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Survey questions and answers look great with a minimum of effort. It's pretty easy to teach yourself how to create surveys. The graphs showing results are also effortless.

Cons: Keep it simple does limit some of my options, but overall it's a worthwhile tradeoff. The reporting function is not terribly intuitive, so I really had to rely on instructions, and even with those it required a fair amount of trial and error to get what I want. I'd love to see more meaningful labels in the report area.

Overall: Very helpful for us in engaging our stakeholders and developing interesting content.

Efficient and functional

Oct 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have just signed up and so far, I have enjoyed the range of features available. I also appreciate the flexibility in creating different pages for sections, and types of answers you can get get respondents to complete. Finally, the professional presentation of the questionnaire is great

Overall: To create a questionnaire with multiple pages and a range of questions to get respondents to answer.

I am PhD student, using this software over a year. It is user friendly.

Oct 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software which can adapt into any survey style.
I liked many of its features, especially the support team is best. It is friendly and are robust.
The design of this software is user friendly. Multiple grid is really advantageous for my research .
Great functions for data collection, and analysis. One can easily download the results in word or excel .

Cons: Some of its advance branching is bit confusing. More tutorials will be helpful. This is not though a major issue.

Overall: SoGoSurvey made it possible to adapt my survey questionnaire with its user friendly software. It is convenient and satisfying. I would certainly recommend this to my friends.

I found the SoGoSurvey very easy to use. It was not complicated at all. It is very professional.

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I enjoyed the ease of use the software provides. There are multiple types of survey questions to choose from, so you can really tailor your surveys to the subject, research design, and audience.