Who Uses This Software?

We cater to an individual, to small businesses to sophisticated researchers and policy makers. The software is robust and scales with the demands of the users.


Average Ratings

382 Reviews
Value
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $19.00/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • SoGoSurvey
  • www.sogosurvey.com
  • Founded 2009
  • United States

About SoGoSurvey

Online survey & questionnaire tool with latest and most number of features such as response trend analysis, multimedia usage, online reporting and email support. Create free online surveys, forms, polls and quizzes in minutes. Try for free.


SoGoSurvey Features

  • 360 Degree Feedback
  • Custom Survey URLs
  • Data Analysis Tools
  • Email Distribution
  • Embeddable Survey
  • Kiosk Survey
  • Mobile Survey
  • Multiple Question Types
  • Offline Response Collection
  • Paper Survey
  • Phone Survey
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • Survey Builder
  • Templates

SoGoSurvey Reviews Recently Reviewed!


The "best buy" in online survey systems.

Apr 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The features and options available can't be beat at this price. The set-up process is among the easiest and most intuitive I've ever used. And the reporting and results features can't be beat. I teach undergraduate and graduate courses in research methods and run comparisons of online survey tools for my students every year. For three semesters running, SoGoSurveys is the clear choice (even when price isn't an option).

Cons: The number of levels and features can get confusing to a first time users so some may opt for more or less than they need. SoGoSurvey offers anytime upgrades (which is great) but downgrades are not available.

Capterra-loader

It is a user-frendly and complete software!

Apr 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We really like the good support of Sogosurvey and also all the options and possibilities for the forms.

Cons: In general is a great tool. We think that there are opportunities to improve graphic designs of the platform and of the forms.

Been using the software to conduct various online surveys for the past year and happy with it.

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's user-friendly and easy to use. This has become our go to survey data collection system and we plan to continue using it.

Cons: No problems that I can think of. My grad student is mainly the one using it and he hasn't complained about anything.

Edited Review: Not as good as other online survey tools

Apr 04, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: The tables summarizing results were concise, and the types of questions that were available were great for multiple types of surveys.

Cons: It was very difficult to figure out. Initially I thought it was just user error. When I tried a different online survey tool, it was much more user friendly than SoGoSurvey. I am conducting another survey for my school program, and I will be using that one instead. Customer service was also not the most helpful I have experienced to say the least. Additionally, the free trial is only for the minimum possible features, which is misleading. The page on which you are to select the type of service you need, it makes it seem as though you get the selected one for the duration of the trial not just the basic package. The customer service representative was not very friendly regarding my inquiries, and I was more or less on my own. I recommend trying out other options before paying for this one.

Ease of use is extremely important to me and SoGoSurvey

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This software is extremely straight forward, allows me to complete my Dissertation research with ease and is the best I have found for my purpose.

Cons: I have not used the service long enough to establish anything i particularly dislike about it, so for now I have no con.

SogoSurvey cares about connecting the client better.

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: I have benefited from the use of SogoSurvey because I have managed to understand much more the opinion of each client, knowing in percentage, what they like and what they do not like about our services.

Pros: I like SogoSurvey because it is totally different from other platforms that offer the service of surveys, since this one in particular, focuses on graphically showing the opinions of people, sorts each opinion in graphs with percentages.

Cons: I have no complaints about SogoSurvey, this software has no errors, its prices are stable and accessible to anyone and its functions are truly innovative.

The use of SogoSurvey is more expandable and with more accessories.

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: It has brought me certain benefits apart from the graphics and results, since I have managed to obtain a way of working each survey, making it much more diverse and attractive for each client.

Pros: I like that SogoSurvey is a platform that focuses on trying to provide a pleasant understanding to the client or consultant, in this way to better understand each result obtained.

Cons: I have no complaints about SogoSurvey, since its implementation, each of the features has been excellent, has not given me any error and no inconvenience.

Finding the right survey tool was really difficult. SoGoSurvey made it super easy and set me at ease

Mar 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer support has been by far the most helpful out of all the online survey tools I had researched.

Cons: Although I found the software to be quite user friendly and the templates to be really useful, I think the price could be a little more affordable. Still, a great tool.

SoGoSurvey has a wide range of very helpful features

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The variety of features
It's easy
Complex surveys are possible to design
The design is very appealing

Cons: So far I can't tell to many cons.
The only thing is that I hope to find an option in the settings to get the survey tool also in other languages and not only in english.

Overall: Many free features for a complex survey (like piping)

SoGoSurvey provided the inspiration, confidence, excitement and professionalism my project needed.

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The structure, logic, design flexibility, ease of use, price point, and the powerful, advanced data analytics are extremely appealing.

Cons: I am sure that there may be features that can be improved, however, I cannot identify any program shortcomings that stand out. I would be happy to comment as I become more immersed as a user.

Overall: Design, distribute,and analyze data for a Ph.D. thesis.

Experince was good

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The customer support was really good. They have different plans according to your need. They also provided demo. And also have trial .

Cons: You might find it bit confusing initially as it has lot of functionalities but they have a vast number of features and one of the best reports

Finally a Survey Resource for Non-Profits

Mar 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am so grateful for a survey site that works with Non-Profits! I need to conduct a survey for my community and I don't really want to spend the money on an expensive site and I would like to add more than 10 questions to my survey.

I needed a survey platform for my dissertation. SoGoSurvey is awesome!

Mar 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Videos that explain how to use the software. Easy to use. Ability to preview survey before sending it.

Cons: It took me a little bit to understand how to construct my survey but watched some videos and then I was creating surveys like a pro.

Overall: Ability to send surveys and later easily collect the results.

The graphics that it presents are of very good quality and increase understanding.

Mar 13, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: My use has benefited me most of all because in my company we obtain many opinions on a daily basis, and with this platform, we have managed to understand each of them graphically and percentage wise.

Pros: I like that SogoSurvey goes to a more graphic attention of the survey, that presents graphic options, and some other percentage factors that increase the understanding of the end of the questionnaire and its results.

SogoSurvey technology does not focus only on questions and answers, but beyond that.

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of SogoSurvey has made me change the way I evaluate the questions and answers, making them more formalized responses for my company and much more explicit.

Pros: What I like most about SogoSurvey is that the surveys are strategically designed to help you involve your participants, build trust and develop relationships, not just focus on questions and answers.

Cons: I do not like that SogoSurvey has such rare templates that do not go with the theme, since you can select a survey template ready to use or create your own, but the pre-designed ones do not have a very good design.

Very good

Mar 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The range of questions available as templates makes it a lot easier to write and carry out the survey.

Cons: Its sometimes quite difficult for figuring out how to use it because there are so many options. The chat is qui.te useful for figuring things out though

Very intuitive, easy to use and powerful

Mar 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Competitive pricing, multi-platform and very flexible. It comes with tutorials to help get you started. Results can be exported to different format but I chose this particular tool because I can export the result for SPSS. Customer support is amazing. I like that it comes with special pricing for students.

Cons: I wish there is an option to pay-per-survey, as opposed to subscription based pricing.

Best experience I have had while using a Survey website.

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the look of the website as the colour that is used and the layout of the website makes it easy to access everything.

Cons: My least favourite aspect of this website is that when using it to create a survey the tools on the side should indicate what they do if you highlight over them.

Overall: The benefits from this software is that I have seen how easy it is to create surveys using this website.

Awesome platform for building and publishing surveys!

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use; intuitive; portable; provide webinars to teach you the fundamentals of making great surveys.

Overall: Surveys easy to make.
Easy distribution between the participants.
Low cost.

SogoSurvey and its technology to improve the understanding of an opinion through graphics.

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited strongly from the use of SogoSurvey in my work area, since I had many problems before that some opinion polls were not understood, and thanks to the technology with which SogoSurvey works, it is perfectly understood.

Pros: What I like most about SogoSurvey are its functions, since other platforms do not have them, they are unique functions that explain very well the results of a survey using graphs and percentages that increase understanding.

Cons: I do not like the relationship that SogoSurvey has between price-functions, since they have totally exaggerated with the prices, I would like them to decrease the prices a little for a better accessibility to the plans they offer.

Great software with the functionality to gain deep insights.

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good functionality, Quality reports to run on data, easy to use dashboard, easy to create new surveys and assessments

Cons: I would like to see reports export to excel with better formatting. I still have to do a lot of work in excel adjusting columns.

Customer rep. was very helpful and was committed to resolving my issue.

Mar 07, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Flexibility. The ability to create all kinds of surveys/polls/assessments is great. I look forward to finding more ways to make use of all these.

Cons: I'm not finding it intuitive but I'm figuring it out and it's starting to make sense. After my conversation with Customer rep., I better understand the options available to me.

I have searched for a tool doing aan online survey, my friend recommend me to use SoGoSurvey.

Mar 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is very user friendly. It is easy to use. The most important, it is value for the price, they have the monthly pay program.

Overall: I signed for a trial version. I am still looking forward to get the plus plan version.

Excellent technology to qualify the people who perform the questionnaire.

Mar 05, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of SogoSurvey has helped me a lot in business, as I have been able to receive more accurate and valid opinions from people automatically qualified by SogoSurvey technology.

Pros: What I like most about SogoSurvey are its prices and the perfect design it has, this software is very cheap and has very good features, I would like all platforms to be like SogoSurvey.

Cons: There is nothing to complain about about SogoSurvey, it has totally fulfilled the expectations and it is a software that is very easy to apply and use.

Excellent graphs and other factors that help the quick understanding and facilitation.

Mar 05, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have benefited from the use of SogoSurvey because with this software I have managed to understand the opinions I receive, seeing them through graphics and knowing which opinions were positive and which opinions were negative.

Pros: What I like most about SogoSurvey is that it is a software that focuses on the understanding of the results, in this way they show results in graphic form and with many other factors that help to understand.

Cons: I do not like the prices of SogoSurvey, I think that these prices put them so high because their functions are very good and resulting, but I would like them to be lower and more accessible.

Great survey tool with convenience, functionality and features

Mar 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Convenience, ease of use, functionality and features.
Support/Discount for student, academic and non profit.

Cons: A bit protracted process to get student license.
Also, verifying for the account was an issue as I think the email kept getting blocked by my UniSA email.

Capterra-loader

Quality product, great service when needed help, exactly what I need to conduct a professional look!

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use, and the professional appearance. It is easy to embed into my website, or to have the participant receive the survey via their smartphone! Excellent all around.

Great product! Easy to use

Feb 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This product was very easy to use. The survey was simple to set up and the reports are clear. The results are updated in realtime to it is easy to track your data. I did have a little difficulty editing my survey but with the help videos, I was able to figure it out.

Capterra-loader

We have used SoGo Survey for years to hear what artists guests want to see at our festival!

Feb 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a non-profit, I greatly appreciate SoGo Survey's help in connecting with our guests and attendees. We don't have a big budget to do research and they are a great service to have. Oh, and their customer service is great as well!

Cons: The only con I would say is that we have to renew each year and I always forget. That is my fault though. The company is great!

Easy to use with great customer service

Feb 22, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is an on-line customer service representative that is there to walk you through everything from setting up your first survey to helping with linking things on your website. Developing a survey is easy with easy to use tools. SoGo Survey is an intuitive tool that makes survey deployment easy.

Cons: The tools available in the Pro version of the software are shown but you can't access them. A good tool to make you want to upgrade but can be a little frustrating if the Pro version is not in your budget.

Overall: Great way to poll the parents in my organization so we can make it better.

This was the easiest and creative survey platform I have seen to this day.

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: One of the features that I like the most is how easy it is to choose the type of question you want and place them in your survey. In addition, the data that you generate can be presented in graphs or in powerpoint. I can wait to do more with sogosurvey!

Overall: The availability of the different ways to present your data. In addition to the many ways, you can present your questions in your survey.

SogoSurvey with polls, quizzes and more!

Feb 20, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SogoSurvey has given me a better comfort when sending surveys to clients, it has also given me some business advance, since I have managed to diversify the questions with polls or quizzes.

Pros: What I like most about SogoSurvey is that it not only dedicates itself to the elaboration of surveys, but as secondary areas, it offers the facility of carrying out short questionnaires, quizzes and polls, in this way I can diversify the areas where I can question clients that consume my products or services.

Cons: I do not like the prices of SogoSurvey, I consider that this is a very good software and that it has interesting functions, but its prices should be lower and more consistent since the questionnaire area is very comprehensive and necessary for any company, be it small or big.

Sogo Survey very best software to surveys.

Feb 20, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Sogo Survey is a very good program that I have not found almost mistakes, it has benefited me a lot in my work area, since I have been able to provide better elaborated surveys and better explicit results, this has helped the innovations of our services.

Pros: What I like most about Sogo Survey is the way in which the graphs are implemented at the time of completing the questionnaire. A circular graph is shown where each person's responses are specified by percentages from positive to negative. This has greatly facilitated the understanding of their features and functions.

Cons: Sogo Surveys has an application for mobile phones, clearly for this app you can not perform surveys, but you can see statistics and percentages of surveys previously completed, the problem is that the percentages are totally different from those shown in the Sogo website.

Great, easy to use survey tool that saves time and effort.

Feb 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Setting up a survey from scratch or from a pre-designed template is simple and intuitive. Support is on hand immediately through SoGoSurvey's online chat app. Data can be processed and analysed through the web app or downloaded in a number of different data file types to analyse with separate data analysis tools.

Cons: I have not come across any feature that allows account holders to study or view results the from other online studies that have been made with SoGoSurvey. This would be a useful tool for comparison between similar surveys - with permission of course.

Overall: SoGoSurvey has helped with University research by enabling quick and easy surveys and polls.

This is a great survey tool for the office!!

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is a great online survey & questionnaire tool that can be used as a student or organization. It has the latest software and most features such as response trend analysis, multimedia usage, online reporting and email support. Create free online surveys, forms, polls, and quizzes in minutes. Another bonus is that you can try it for free before spending money!

Pros: As a company, we do a lot of employee engagement survey's and customer surveys and SoGo is a great product that allows us to conduct them. We liked that there is a free demo and how it has an extremely user-friendly UI that is simple to navigate. I also appreciated that the software has reminders and updates to check for responses. The products tools are laid out well, easy for respondents to reply, and the reports were great! overall a wonderful and useful experience!

Cons: Our only problem with this survey software is when creating the survey's from scratch is a bit more challenging then it is when using a preset template, but that was expected. I would like to see more ease when creating a survey from scratch.

Capterra-loader

Fully featured and easy to use survey software

Feb 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: There are almost too many options for how to design, send out and analyze the data from your surveys. But, this flexibility is what makes it such a powerful tool. The recent interface redesign and improvements have made this one of the best online survey packages available.

Cons: To give more than one user the ability to use the software is a bit expensive. There should be lower priced options available for this when people do not need the additional features the top tier offers.

Used SoGoSurvey do conduct a survey to use for my dissertation.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Incredibly easy to use thanks to the draft questions which can be easily edited and placed in to the survey. Appealing design, and makes sending out Survey's to people simple.

Cons: I had a problem with swapping over my account from the trial to a student account, but the customer service I received was excellent.

SoGo survey meets every need in forms software. It generates a clean form with many options.

Feb 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ability to change up the look of the forms, and I like how the forms appear when the user is filling them out.

Cons: It took me a while to figure out where to access and print the completed surveys. I also had some trouble in the beginning when trying to distribute the surveys to individuals.

Student first time using this site!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that there is a lot more features available in comparison to what i have been using growing up as a student with sites such as Survey Monkey which sadly only allows one to ask 10 questions before having to upgrade which is of no use to me as doing market research i might need to ask a bit more questions than that... having watched the tutorials on their site i have become more reassured on how to use the tool and its ease of use as well as some of the benefits and the overall look of it is quite professional and what you would want to see when you are conducting such academic research

Cons: there is a lot of different features listed so i have to pick through all the ones that are relevant for me which is quite time consuming

I definitely recommed Sogo Survey! Very easy to use and allows for adjustment to personal neeeds.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like the survey bank which can be a great help in creating a survey, due to the wide range of available templates of any kind.

Cons: Due to the high number of features of Sogo Survey, it takes some time to get used to the tool. However, by toying around, you quickly get familiar with it.

Overall: For students, Sogo Survey offers a free premium access. This is a great opportunity to do research with an excellent data collection and analysis tool.

So far my experience with Sogo survey has been excellent.

Jan 31, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The platform allows you to produce professional looking surveys extremely quickly and easily. I also like how they respect student users.

Cons: I find the question format settings slightly confusing at times, however, this is probably inevitable given the many formats available.

Excellent tool

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Ease of use when compiling a questionnaire quickly and delivery is superb. It meant I would create and distribute the questionnaire without much hassle involved.

Capterra-loader

SoGoSurvey provides a great way for businesses, nonprofits, and researchers to get feedback

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to navigate, contains all of the tools a survey platform needs to be useful and has a great support team that helps users create valuable surveys.

Cons: I highly recommend upgrading from the basic account to get all that the platform has to offer. The basic account is very limited in what it can accomplish.

Overall: Research components and survey building for doctoral work.

Easy to use, all common question types available, nice design, powerful survey adminstration

Jan 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I particularly liked the following:
+ individual, traceable survey links that allow to track who has answered the questionnaire
+ possibility to administrate and send reminders
+ data export into Excel, making a direct usage in statistical software very comfortable
+ multiple survey languages
+ option to use varying invitations for different participant groups

Overall: great response rates, very useful survey results

The software worked as advertised.

Jan 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Ease of use. I was able to create a nice looking survey without watching any tutorials. The final product looks great.

Cons: Downloading latest version of survey for review was a little confusing. I had to leave the survey I was writing to download a copy.

Capterra-loader

This is an excellent program with user-friendly tools and great for research.

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like having the templates and instant help that is available. For doctoral students, it is a great tool!

Cons: The software is a great resource; however, some of the buttons did not always work. I think that the problems I had could be because of my internet connection was running slow.

Overall: Was able to complete surveys for research for doctoral classes at Southeastern University.

Capterra-loader

Super easy to use with a lot of features

Jan 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Lot of features. Easy to use. All the workflow and options are nicely done. The usability is great!!

Cons: Unlike the competition that has a lot of flaws.

Good tool for the price

Jan 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The reporting feature lets you slice and dice data in various ways that might be relevant to your organization. It also has a good library of questikns.

Cons: It is not always user intuitive for using the reports or building surveys. Wasn't clear at times where to edit or post.

Overall: Library of questions, anonnymaty and online functionality.

You can create survey easily and quickly

Jan 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Even Free version has all features. Easy to manage the survey and also get the response detail from the recipients.

Cons: Price can be lower for students so that they can utilize the benefits with less price. It will make their survey work easier.

Overall: To get feedback from customers

This is a fantastic website with so many options for survey usage.

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The website is very easy to use and has a number of helpful options. I particularly like the review option for each survey.

Cons: I find everything very easy to use. It might be useful to continue developing the survey bank option which is a great idea.

SoGo is easy to use and is a great value!

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to use and the customer service are quick to reply and help with anything you need.

Cons: There are a bunch of hoops to jump through to be upgraded to the free student version of the program.

Met my needs with no complaints

Jan 14, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The results were graphed beautifully and with ease. I love the option of allowing different response types.

Cons: It was a little hard to figure out in the beginning having not used survey software previously. I don¿t have much experience prior

SoGo has been very intuitive and easy to get up and running with!

Jan 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: I really like the variety of survey options I get with the PRO version, such as radio, check box and scale grids. Being able to schedule our surveys to go out when we want is a bonus. Customizable surveys, letters, backgrounds etc make this exciting and professional to use.

Cons: I can¿t say anything negative, other then the PRO being one step below the enterprise edition. I am sure there are features in the Enterprise that would make the product extremely well rounded overall.

It definitely ease me a lot and it save paper too.

Jan 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like it that it gives people conveniences. And also that there are clear instructions on everything that is required. Thank you

Overall: It definitely helps me with my year end appraisal. It also gives people anomity.

great help , i would give all student need survey

Jan 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: fast respond to our query and questions , never see this before in any website in my life , so keep this offer up

Overall: it help me

Very disappointed with . Claimed to be familiar with my method of research but could not deliver.

Jan 13, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: The trial version was not relevant to my study. The updated version can with a price. So, I never tried it.

Overall: Never got the opportunity to actually work with the software except the trial version which was not relevant to my study.

My experience with SoGo Survey was great. It was easy to use and follow.

Jan 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked the ease of making various types of surveys. I was not limited to just one style. I also liked the ability to share the survey over different facets.

Cons: There wasn't a lot that I didn't like about this product, other than less advertisements and pop ups.

Overall: I was able to share our survey using different formats.

Despite my initial challenges, I find SoGo Survey to be a very user-friendly program. Recommend it!

Jan 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was recommended that I use the free trial to become familiar with the service, while they continued to work on approving other issues, and to see how I liked it as well as whether or not I had any questions. Even though I was a beginner, and initially experienced several issues, to be fair, in just 3 weeks, I feel I am now quite the pro with SoGo Survey. lol. I find it to be a very user-friendly program after you get used to it. The support team is great --even through email. I will use them again.

Cons: I had to build each survey, even though I had previously existing surveys already created. There was no way around it and it was very time consuming while also trying to figure out their system and then, wait for responses back from them via email to continue.

Overall: This software helped me produce and launch my research study for my Dissertation. The survey looks professional and is high-quality. Overall, user-friendly even for a beginner like myself.
Student pricing is great. Very competitive product. Highly recommend!

Capterra-loader

Its really convenient to use for the purpose of research studies.

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The features in this software are really useful in terms of analysing results. I do like this software a lot.

Cons: The extra features which we need are little bit pricey. If there are better deals especially for students it will be really good and appreciatable.

Overall: I got to accomplish my project very well with the needs fulfilled by SoGoSurvey.

I used this tool to develop a questionnaire for our work team - it was great!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that there was a free demo! and it was simple to navigate and user friendly. I also appreciated the reminders and updates to check for responses. The tool was laid out well, easy for respondents to reply, and the reports were great! overall a wonderful and useful experience!

Cons: I had a hard time to find out how to send a reminder and the site was sometimes confusing to figure out where to go to find what I needed. I think I repeated steps a few times, but it wasn't frustrating or wasting time, it was just me getting used to the tool!

Good product and value for money.

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The friendly user icon make the software so easy to be used. It is recommended to every professional in their daily tasks.

Cons: The colors for the software needed some improvement. Should give some different fornts to make it more interesting.

Good but I feel it could be better

Jan 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use, and I enjoy the templates available - it makes it quick and easy to actually create a survey due to the available suggestions. Leaving it up to your customization.

Cons: A lot of features are unavailable, so you can feel the restrictions of the free version. Then again, I noticed that for one question - the color never changed even though I changed it for the others from black to yellow.

This product is easy to use

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The different templates are great! it helps me when I different types of surveys to send internally and externally.

Good experience. Easy to work with

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Features and functionality. clear and easy to use from client perspective. Well laid out for clients to use.

Cons: Initially starting to make the survey from the user perspective. I have used other survey sites and I found it to be similar

Overall: Able to have program evaluated by users

Using SoGoSurvey has been a very positive experience. It has been a helpful tool for my surveys.

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: SoGoSurvey is one of the most user-friendly software I have encountered for my needs. I frequently poll students for their feedback and find that the surveys I use are very simple to create on their system. (I especially like their drop down menu option). It's reliable and I get timely, easy-to-review responses.

Excellent Survey tool, love the reporting piece!

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Love the reporting piece and the ability to create and tracks surveys is easy. You are able to extract the report into an excel file which makes it easier to extract the data needed.

Cons: Some of the navigation through screens could be a little more intuitive. I found myself having to search through all the links to find what I needed.

I honestly love this survey site as it's the easiest for me to see results...fast.

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: At first when I used this software, it was a little confusing but as I worked with it, it was very easy and easy to get results fast.

Cons: I have a free account. I think the minimum for a response rate should be a little bit higher for surveys.

Tons of customization options- both in surveys and analyzing results!

Jan 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Definitely the analytic options. I was able to review the results in multiple formats. I also like the ease of copying from previous surveys.

Cons: My needs were pretty simple, so although I appreciated that I could customize my survey to no end, it was not as user friendly as I would have liked. It is definitely geared toward someone doing more complex surveys than me.

Great Way To Gather Info!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use! I liked that it was easy to navigate and didn't bombard me with too many questions or things I couldn't figure out!

Overall: This program is great. Use the free trial for yourself...you definitely won't look back!

Capterra-loader

Great tool to use!

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The platform is extremely user friendly. I was able to create a survey in minutes with minimal need for edits or assistance. There is a variety of forms, quizzes, polls to use . If you find yourself in need of support , it is there in the form of tutorials, webinars and training videos.

Quick and easy to use with helpful tips and tricks to make said survey look and function great

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support

Pros: I needed to create a survey for a Statistics project that involved a series of questions and I needed a quick and easy way to send it to everyone on my emails list. SoGo made it easy to create my short survey and to send it out too

Cons: Since they offer a lot of different functions, I would often times get confused as to which function would work best for me. Having there be a simpler version would help next time around

Very Helpful Customer Service

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is the best of any survey feature I've used. They get back quickly and really help you with what you are trying to accomplish.

Cons: Some of the features I want are in the highest package, and I really only need one or two of those, so paying over double doesn't make sense, but I am missing some key things that would really help out.

Very sleek design and user friendly platform.

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The design options are fantastic. Very sleek and displays well on multiple types of devices. It also flows well, helping the person taking the survey along the way.

Cons: The free version is very limited. While the free version is great, it limits the number of questions you can write and thus the paid version is necessary for corporate type surveys.

Overall: I was able to send the survey I created to several different people around the world via email, and it was great being able to compile that data in one place.

User friendly with a modern look and feel

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The drag and drop features when building the survey as well as the color schemes and theme. The bank of questions and pre-designed survey was also very interesting to use

Awesome

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software was very easy to use (especially with templates) and exactly what I needed in order to create an anonymous survey for my research.

Cons: The only problem with the software was that creating your survey from scratch was more challenging than from the preset templates, but that was expected.

Very useful product for creating surveys for office use

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: The tool is Easy to use for beginners, with much detail at every step.
More features are included for each type of survey and has a lot of options to select from.

Cons: Price for additional features can be a little high for small businesses that use the service just once in a while.

Easy to set up club voting

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple to set up voting for our club officers. Easy for our members to vote. Even the non-computer literate members remarked how simple it was for them to choose a candidate.

Cons: No option to go back and see the current vote tallies for the voter (you can optionally see the current tally, but only after you place your vote). They cant follow the participation, so there's no transparency that the results are true.

Overall: A quick method to allow our members to vote in club elections.

Intuitive use, great design and a lot of choices... just love it

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I had to create a survey for one of my classes. The professor send us the link to a survey maker but I didn't like so I went to look for a different one... I found a lot of them, but in the end after a few trials I chose SoGoSurvey, cause it was the one I like most and the most easiest to use. It was really intuitive and there a lot of different choices and combinations possible.

Cons: The fact that certain features were to be paid with a suscription when I only needed for this one time assignment but still in the end it worked out and thanks to that software I passed my class!

delightfull

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: easy manageable and response table is very excellent as well frequency by graph is very good and use this at any time/as per requirements

Good use for a college survey

Jan 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Easy to use, and free of cost for basic features which allowed me to a useful survey for my course. It is easy to access for peers to fill out

Cons: Was difficult to edit once published as i wasn't able to edit title into the survey. The layout of data was difficult to analyse. Producing graphs would be useful

I was searching online for a survey tool and found SoGoSurvey then. It is a very good survey tool.

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Following are my reasons for liking this product -:
1.User-friendly screen
2. Ease of use
3. Questions choices

Cons: Not so intuitive for first time user
- Auto translation: Although it offers auto translation on many languages.

Overall: Easy to use

The tool is easy to use and also has appropriate tabs telling about the type of activity.

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The tool is very easy to generate surveys and also modify the surveys as required. We can test and check the results in the very first page as a dashboard instead of searching for our surveys. The reports also help in analyzing the feedback provided. The tool is easy to publish and send survey to various clients.

Cons: As I was using the trial version, I could not check if the tool has different types of graphs for analyzing the results of the surveys. I only had them in tabular form,which was very minimal to analyse.

Overall: As said, I only used the trial version of the software and gave a presentation to my management on the features of the tool. We are yet to use it completely to analyse the benefits. As per my view, this is better than most other tools I have tried in the market.

Needed a Comprehensive System

Jan 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: SoGo is super intuitive and easy to understand whether you are a first time user or pro. We are a school survey company ourselves and needed to replace a dying dinosaur system we have used for years. Fearing it would take many hours to basically begin from scratch with input of our comprehensive surveys (not to mention concerns about analytics and review tools we need) we quickly fell in love with SoGo and are eager to roll it out to our customers. It is quick to learn and very functional. We love the ability to custom brand each survey we do. There is no doubt it will serve us well as we serve our clients.

Cons: We were also looking for a good cost and these guys came through with a couple discounts we couldn't pass up.

Very excellence tool for creating survey

Jan 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's very easy for user to create question for a poll with with unlimited number of words. There is no slow responding when a survey which having thousand people come and do.

SoGoSurvey has helped me immensely for my PhD Research project

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: By far, is the ability to design a very complex survey that is very easy for the respondent to use. Also the ease of exporting data.

Cons: It would be nice to be able to export data to a more current/later version of Excel. Older versions of Excel limit the number of columns to 255, and my data sets are much wider than this.

Easy to use, quick result

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It was easy to set up the software and customize it to questions specific to the data we were looking to gather. It was also a great feature that we could sign up for just one month, as we only needed to conduct one survey.

Cons: Not all of our recipients could open the survey in their web browser. They ended up emailing us a review instead. It also does not give you the option to print off the survey in a printer friendly format, so that those that do not have email access could not fill in the survey. If this option was available, we would have been able to capture more of our customers.

Overall: We got quick results and answers, that otherwise would have taken many man hours to enter manually into a spreadsheet.

Capterra-loader

I did A LOT of searching before I settled on SoGo! And I'm glad I did.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So many things! Perhaps most important for me, as a small business owner without a team, is that SoGo is really easy to use. It's intuitive so I haven't ever really had to muddle around to figure something out. When I did have a challenge, customer support was very responsive and I was able to fix my issue right away. The surveys also look great, not only clear, but the templates are eye-catching and professional, making them each of my surveys look as if a graphic designer was involved. An with unlimited surveys, SoGo is really perfect for my needs.

Cons: The only disadvantage that I have found is that if I cancel my account, I would in essence lose my data. So that's a disappointment but at this point my plan is affordable so even in months when there I don't have any active surveys, it makes sense to keep it. But after almost 6 months of use, that's the only challenge I have found with SoGo!

Charity that is given the pro version of SoGoSurvey for free but if we advertise for them

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Full featured, free for charity, professional look and feel. Like that you can ask more than 10 questions. Like the grid style questions. Like the "if logic" to fork the survey. Like that I can customize/brand the header. Language translation section is critical for our organization.

Cons: Like the software a lot and appreciate that as a charity, SoGoSurvey gives us the full version for free. Unfortunately though the hurdles to getting the service are more than the value we get out of the tool. The free version is a one year plan for which we put a logo on our website all year and like the company on facebook. We are a small all volunteer parent organization and send out a survey once a year. We can barely train people on which logins to use let alone consistently use and support the same online tools. To lock our account each year until we send an email to customer service and have to fill out surveys / more product advertising is nearly a time-prohibitive hurdle to having our organization continue to use the software. Sorry to sound entitled and thankless but it just takes too much hand-off to keep this account working smoothly for our group.

Overall: Surveys for our organization.

A good replacement for our previous provider. Pretty easy to use and relatively flexible.

Jan 10, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The price and the ability to view all questions at once (scrolling) . Also the display question options. .

Cons: No way to temporarily suspend "Must answer" options when previewing the survey. Some respondents have had trouble seeing the survey on Android devices.

Overall: With a relatively minor amount of training time, I was able to switch from our previous provider (who increased prices while removing some key features). I do semi-monthly surveys to a panel and was able to continue the schedule without interruption.

I am an independent marketing research consultant and use SOGO regularly for my clients.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like specificity the software allows me to do...skip patterns, rotate questions, standardized list, etc. I am also able to track who responds to my surveys and avoid "ballot stuffing". As a marketing research consultant, it provides WAY more usability features when compared to SurveyMonkey or even Google surveys. Additionally, SOGO allows me to customize each survey to fit my client's brand image. Providing my client's with up-to-the-minute results through SOGOs customize reports is also pretty slick.

Cons: Initially, I struggled with email invitations getting through my client's customers fire wall - this would result in many surveys not being received and ultimately a poor response rate. SOGO developed a 'text only' survey invitation allowing the survey invite to reach the inbox of the intended recipient. I would like to be able to have access to their panel. However, as I understand it, I was told my "premium" level doesn't afford that.

I used it to carry out a relatively large scale survey.

Jan 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: 1. Customer support is excellent! Emails typically reply back within a few min, occasionally it takes a few hours but never beyond a day.
2. It allows uploading of images using pdf or powerpoint which was very important for my survey.
3. Advanced branching allows you to take respondents to different algorithms.
4. There is an option for respondents to save and continue later, and for the enterprise version, responses may be autosaved.

Cons: 1. It is fairly costly for me.
2. Some respondents' responses were initially lost when I reviewed the survey and I had to write in to ask them to retrieve the responses which were fortunately retrievable.
3. You can only send automatic reminders to complete the survey three times after which you have to send manual reminders.
4. Ranking type questions don't support an "other" option to type in text.
5. Some surveys allow you to track which one of your respondents have answered the survey but ensures anonymity by not linking the response to the respondent. This software does not allow that, so it is not possible to remind or encourage individual invitees to respond.

Capterra-loader

Next Generation Online Surveys - filling the gaps other monkey's leave behind

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to import existing data into the survey to assist in population
Email Templates and distribution options are endless
End user product support is amazing - schedule a slot online and speak to a person - works every time!!

Cons: Some of the quiz structure, spacing and layout options are limited
I am struggling for more cons - we took our existing product and highlighted the issues - SoGo Survey filled them and then more

Capterra-loader

The best online survey tool available!

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and you can do everything with this survey tool. After Fluidsurveys quit their tool we have checked out many other solutions and found out that Sogosurvey has it all.

Value for Money survey

Jan 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - Complete features: I went to several survey providers and found SoGo provide great navigation to do branching and skip logic, just what I need on scenario-based survey. I also can embed video and picture beside narrative scenarios. All in one package.
- The pricing plan: Pricing for students is affordable (I can say value-for-money), unlimited questions, unlimited responses, and embed multimedia
- Responsive and helpful customer support

Cons: - Not so intuitive for first time user
- Auto translation: Although it offers auto translation on many languages, I don't think the service is satisfactory. Better hold on this features until it is ready.

Easy to use with powerful functions to support our 3-months survey project which is quite big

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I was able to pull out data whenever I want, in a neat format, and it takes only a min;
I shared survey link to other teams and it worked well for all of us and all the field auditors;
I had the choice to customise my survey page, linkage, and adding my logo/brand, which is a great value to the money paid

Cons: If I remembered correct, when I was looking at the subscription options, there wasn't choice with short periods such as one month. The long term subscription is not very convenient for our company which is not a professional market research company.

Overall: It helped significantly with our market research project, and made it much easier for us who are not research professionals to complete the project . The software functioned smoothly throughout the three months with real-time data uploading and easy supervising at the back stage from our office. It saved us a sum of expense and the trouble to engage a professional market research company.

If we have the chance to do research again, we will definitely use this software.

SoGoSurvey made my survey for my grad research project much easier and more professional!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Surveys were easy to design with an intuitive layout and helpful instructions. They offer many options of question formatting (if you upgrade from free) so I was able to format my survey questions exactly as I had intended to. They offer a plethora of ways to send out the survey, including ways to see who accessed the survey from which social media/email/etc link. Overall, my survey looked very professional and results were easy to view and export.

Cons: They increased their prices over the summer which was unfortunate. There's no way to downgrade account after upgrading, only freezing my account.

Excellent Survey platform!

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use. The software was easy to understand and the various functions can be learnt within a short period of time. I was initially hesitant about the software but decided to use it due to the urgency of needing an evaluation platform for upcoming projects. So far, it's been beyond my expectations.

Capterra-loader

Powerful survey solution at a fair price.

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to build surveys with drag & drop. Solid simple templates for surveys and email invites. Strong data merge functionality. Good support for import of large lists.

Cons: Weird restrictions on the way that daily send limits are allocated prevent future sends from being pre-scheduled as they count against the current day's 'budget'. This one irrational limit causes me a significant workload.

Excellent choice from using other survey software.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We had to switch to another survey software when fluid surveys was taken over. We researched what was out there and came across SoGo Survey. Hands down the easiest software to use. Drag and drop interface and no programming needed.

SoGo Survey has helped us connect the value of our work directly to our clients results!

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: The surveys are easy to set up and duplicate. And the options for branching your survey questions are truly valuable and provide dynamic reporting.

Cons: The reporting doesn't allow for easy to customize PowerPoint slides. And sometimes there are so many options/features that it's easy to miss steps which can impact the overall experience.

Overall: The connection to our clients. We use the surveys to gauge their results of our products. Priceless!