# Page 6 | Sogolytics Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Sogolytics the right Customer Experience solution for you? Explore 730 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127957/SoGoSurvey/reviews --- Sogolytics 4.7 (730) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Sogolytics ## Showing most helpful reviews Showing 126-150 of 730 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CM Charlene M. Self Arts and Crafts Used the software for: 6-12 months ### "One of the better survey building sites" July 14, 2022 5.0 Pros I can easily customize the design and layout of my surveys. It’s even fun to create them. Cons Nothing so far it’s been really great to use. Switched from [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/) Price Review Source CK Carole K. Head of Operations Used the software for: 1-2 years ### "The use of SogoSurvey is more expandable and with more accessories." March 27, 2018 5.0 It has brought me certain benefits apart from the graphics and results, since I have managed to obtain a way of working each survey, making it much more diverse and attractive for each client. Pros I like that SogoSurvey is a platform that focuses on trying to provide a pleasant understanding to the client or consultant, in this way to better understand each result obtained. Cons I have no complaints about SogoSurvey, since its implementation, each of the features has been excellent, has not given me any error and no inconvenience. Review Source VT Vigney T. Project Manager Used the software for: 1-2 years ### "Excellent technology to qualify the people who perform the questionnaire." March 5, 2018 3.0 The use of SogoSurvey has helped me a lot in business, as I have been able to receive more accurate and valid opinions from people automatically qualified by SogoSurvey technology. Pros What I like most about SogoSurvey are its prices and the perfect design it has, this software is very cheap and has very good features, I would like all platforms to be like SogoSurvey. Cons There is nothing to complain about about SogoSurvey, it has totally fulfilled the expectations and it is a software that is very easy to apply and use. Review Source RD Rohit D. PhD Scholar Used the software for: 2+ years ### "Wonderful and easiest survey software to use" October 21, 2017 5.0 Pros I would recommend SogoSurvey software to everyone as it is easy to use, provides a student license as well, wherein almost every feature is available for free and the customer service experience is second to none. Specifically, designing the survey seems extremely easy using SoGo survey as there are multiple question options given in the simplest possible manner. I had been struggling to design a thorough survey and SoGo survey solved my issues. I would wholeheartedly recommend it for anyone out there. Cons The student license expires after a certain period, which is not exactly a minus point given that its the only software around that gives out a free package. Review Source CM Catarina M. Master's Student Higher Education Used the software for: I used a free trial ### "Student Survey Review" April 7, 2021 5.0 As a master's student, doing research for the master's thesis, it is essential for me to have a tool that allows me to collect the necessary data in a simple way and that makes data export available. Overall, SoGoSurvey offers a variety of question options, design templates and ease in executing your questionnaire and the result looks very professional even if it is for academic purposes. Pros The software interface is very intuitive and user-friendly. To develop small and basic questionnaires on this platform, the trial version is ideal, even for beginners to this type of research. Another great competitive advantage offered is the possibility to export and analyze the data for free. Overall, in relation to the free package compared to other existing software, SoGosurvey is undoubtedly the one that offers more options and tools to develop an appealing and organized survey and the subsequent analysis of collected data. Cons For now as a user of the free package, the only disadvantages identified were the limit of questions and not being able to include the logo in the questionnaire. However, I hope that these obstacles will be overcome with the upgrade of the student version and thus be able to explore all the features that this tool offers. Review Source IM Isabel M. Student Architecture & Planning Used the software for: I used a free trial ### "SoGoSurvey is a very user-friendly website" July 13, 2020 4.0 I wish that I had found this tool sooner! Pros The customer service is very easy to access and has a fast response rate. The resulting surveys are aesthetically appealing and accessible for survey participants. The question type options allowed me to create a wide variety of survey questions, and it was easy to learn how to use these. Cons Have a simple skip logic included in the free package, or perhaps a cheaper package with this available. Also sometimes changing between question types requires you to fill out the answers again (e.g. from the numerical ranking to the smiley scale rating). Review Source Response from Sogolytics July 26, 2020 Great news, Isabel! SoGoSurvey's Basic (free) package includes three questions with skip logic (also referred to as branching) per survey. If you have any questions about using this feature, you can always reach out at support1@sogosurvey.com. VR Verified Reviewer Marketing Analytics Intern Computer Software Used the software for: Less than 6 months ### "SoGoSurvey is quick, easy, and intuitive" October 4, 2017 5.0 Pros Easy onboarding experience. I was actually able to go from registration to survey in less than 3 minutes using one of their templates. I have never actually used a survey template before SogoSurvey, even though I have used at least 5 vendors before. Cons Website design is engaging for a survey product, but if you're not a fan of bright colors, the UI could take a bit to get used to. Review Source JJ Jessica J. Adjunct Professor Higher Education Used the software for: I used a free trial ### "Easy to use and edit—but costly for simple features " September 25, 2019 4.0 Monitoring customer satisfaction through surveys. Quick set up and implementation—customer response was high, suggesting ease-of-use. Pros Easily manage multiple surveys at once from dashboard. Simple and familiar user-interface. Quick load times. Cons There are lower-cost and free survey apps that offer most of the same features. Reporting could be more in-depth for the cost. Review Source Response from Sogolytics September 30, 2019 Jessica, Thank you for taking the time to review. We're so glad you find our dashboard to be familiar and easy to use! We know nobody has time to deal with a complex interface. :) We take pride in offering free and entry level packages that are more than comparable to our competitors. Will you please shoot us an email (support1@sogosurvey) with the features and reporting you desire? We'd like to take your feedback into consideration and, oftentimes, our support team is able to identify functionality that may have been overlooked. Cheers! MW Martin W. Quality Assurance Officer Education Management Used the software for: 6-12 months ### "Sky Williams " March 28, 2017 4.0 The soft ware is very user friendly except when using large volume of content. It is very affordable and effective. However the reporting could be more user friendly. Pros It is very user-friendly once you are acquainted to it. Cons The number of options in the reporting the results of the survey is limited. Could be increased and more user friendly. Review Source Response from Sogolytics March 29, 2017 Hi Martin, Thank you for your feedback. I have asked Support Team to reach out to you to setup a demo to showcase the power of our online reporting. Some of the very powerful reports are available in the Pro and Enterprise packages. PC Magazine rated our reports as "... the best of the bunch..." and we would love to show you why! Thank you once again. support1@sogosurvey.com CW Colleen W. writer/blogger Online Media Used the software for: Less than 6 months ### "It works great for making surveys" November 7, 2018 3.0 I liked SOGoSurvey, it has a lot of good features.But I didn't like that you can't edit a survey. Pros The interface for this is very easy to use. Alos it helps me make very professional looking surveys. I also like that it keeps track of the number of my survey invitations I sent out. That's very useful. I also like its thank you notes, and handy survey calendar. Cons I found the free features in the free basic package were limited. Also you couldn't edit a survey if you forgot a question, you had to make a completely new one. You also cant publish via its own app. Review Source Response from Sogolytics November 14, 2018 Colleen, We greatly appreciate your candid feedback! First, we¿re glad you have taken advantage of our Instant Thanks feature and utilized the Survey Calendar to organize your surveys. We agree that our interface is easy to use. :) To ensure accurate reporting, structural changes can¿t be made once the survey is live. However, surveys should be editable until they¿re published. If you¿ve had any issues making changes, please email us at support1@sogosurvey.com. We pride ourselves on including more features in our Basic (free) package than most of the competition. However, we are always open to considering features that should be adjusted. Please send us your recommendations! Thank you again, Colleen. Allison E. Sales Associate Retail Used the software for: 6-12 months ### "Great product! " July 8, 2020 5.0 It is easy to use! The main thing is the customer service! Pros Very responsive than a lot of other companies. It is very easy to use and the pricing is good. The free version has great features. Cons It did have occasional errors in the software. It takes some time getting used to the site in general. Review Source Response from Sogolytics July 22, 2020 Thanks, Allison; we pride ourselves on being accessible and responsive. Glad to hear about your positive experience. OL Ori L. Student Design Used the software for: I used a free trial ### "A good all-around survey tool" February 3, 2022 4.0 Good Pros I like the ease of use, I think i's quite intuitive and there are many features Cons I wish there were more design (styling) options Review Source VP Victor P. Master's Student Research Used the software for: I used a free trial ### "Best online survey tool for your thesis or other academic research project" March 14, 2019 5.0 Pros \- their free student license. It's great that they offer a free student version (PLUS package) and a discount on all other package. - a enormous variety of question types and survey controls. You will most likely find everything you need to build a proper survey for all kinds of needs and even journal worthy academic studies. - they have an exceptional customer support and many useful intro guides to get started with your own project. - there aren't any of the 'classic' survey tool constraints. Unlimited surveys, unlimited questions, reasonable amount of responses Cons \- there is really nothing major to complain about. Some functions are only included within fee-based licenses, but that's the case for every survey tool on the market. Review Source VR Verified Reviewer Customer Service Advisor Banking Used the software for: Less than 6 months ### "Student first time using this site!" February 8, 2018 5.0 Pros I like that there is a lot more features available in comparison to what i have been using growing up as a student with sites such as Survey Monkey which sadly only allows one to ask 10 questions before having to upgrade which is of no use to me as doing market research i might need to ask a bit more questions than that... having watched the tutorials on their site i have become more reassured on how to use the tool and its ease of use as well as some of the benefits and the overall look of it is quite professional and what you would want to see when you are conducting such academic research Cons there is a lot of different features listed so i have to pick through all the ones that are relevant for me which is quite time consuming Review Source DB Dena B. Operations Coordinator Primary/Secondary Education Used the software for: 2+ years ### "SOGO Survey " September 19, 2019 5.0 Pros SOGO Survey continues to be a great tool for our office. We have several ongoing surveys and the ease of use is a big plus. We are a small office and don't have time to go through a lot of steps to get the information we need from a survey. Cons The last upgrade to the website made it a little more confusing to navigate at first. It has gotten easier as we use it more. Review Source Response from Sogolytics September 24, 2019 Dena, thanks for the review! Best of luck with your ongoing data collection. Tracy V. Marketing Manager Computer Software Used the software for: 2+ years ### "Great Survey Tool- Super Easy- Lots of Feature" March 27, 2017 5.0 So Go Survey is my go-to Survey tool! I love all the reports and the many options. Very easy to use for resending surveys to recipients who have not responded. Like all the color options. Also, very easy to customize the survey so it really looks like it's ours. Pros Easy! Cons Even in the lower paid subscription packages.. there are limited options. for reports.. Enough for me.. but would like to try out some of the other report options. Review Source MA Margaret A. LIbrarian Used the software for: 1-2 years ### "We adopted SoGoSurvey approximately two years ago and we have not regretted it once. " June 7, 2017 5.0 Pros We love the flexible options of numerous types of questions/answer styles from text to rating grids, etc. We also absolutely love the ability to integrate with Word and Excel for reporting options. There is also a new Spring release that has added some nice features such as symbol rating, Captcha, etc. There are also more customization options than before. The company has listened to feedback and is improving an already good program. We feel that this software is much, much more flexible than what we were using before. We use the software for more than just surveys. It can be used for simple testing, online applications, etc. Cons I used to dislike the large asterisks on required questions, but in the latest release that has been modified. It is also hard to work with some of the logic questions once you have created a survey, but I would imagine that there is no way around that. One needs to learn to think through the survey entirely before adding logic and it is not impossible to edit a survey with logic. Other than this issue, I cannot really think of something that I don't really like. Review Source KP Katarina P. Student Used the software for: ### "Customer support was very friendly." July 3, 2017 4.0 Hopefully after I fulfil all the pre-requisites for getting a free student account, I will enjoy all the benefits of my package. Nonetheless, from what I have already seen, I am satisfied and I would recommend the software to my colleagues. Pros It is pretty easy to form questions and the design is made logically so you do not need to think a lot what type of option/design to choose for an appropriate option. Great customer support nonetheless. Cons I had some difficulties while establishing my account and a password. At one point it showed me that I already have an account but it is not verified, and when I wanted to log in it showed me that my account was not in the database. However, after checking my mail again and setting up a new password, everything seemed to be fine. Review Source VR Verified Reviewer Student Luxury Goods & Jewelry Used the software for: I used a free trial ### "Amazing tool!" August 7, 2019 4.0 SoGoSurvey it's a great tool to create​ surveys! The design of the survey is very clean and professional but at the same time,​ it's not boring. It is very intuitive and really helps to build the perfect survey. One thing that distinguishes​ this survey tool from the others is that you can create a survey with other languages! Plus, you can have 200 responses, while most survey tools only allow​ 100 (on the free plan I mean). Another amazing thing is that SoGoSurvey allows students to achieve a higher plan for free, you just have to do the steps and sent them an email. Which is just great and the response to your email is super fast! Overall I'm very pleased and definitely​ recommend SoGoSurvey! Pros I really like how the analytics are presented Cons You can't properly​ insert images in your​ answers Review Source Response from Sogolytics August 11, 2019 Thank you for your thoughtful review! Please continue to share SoGoSurvey with your fellow students. :) KJ Kshama J. PhD Student Higher Education Used the software for: 2+ years ### "Great softwear and fantastic online support!!!!" May 10, 2019 4.0 I am happy that I have selected SoGoSurvey versus others. Not only the systematic features ease of the process while designing survey but time to time prompt support is cherry on top. Really appreciate all SoGoSurevy team. Pros It is extremely user friendly. Wizard feature is quite helpful. I am using this online tool for over few years. Never had a problem accessing it. Cons Some colour coding features in case of survey questions for highlighting few specific things would be handy to have in future. Review Source EL Elyazia L. Student Used the software for: ### "it made it easy for me to make a survey" April 19, 2018 5.0 Pros It helped me a lot in doing my research survey and was very easy to use. its allows me to make graphs and charts which a allows me to view my results in a very organized and easy way. it allows to to choose the colors and the designs that i wanted which made it very appealing. allowing me to choose the type of questions that i wanted was also very helpful. Cons somewhat hard to use. it took me a couple of days to get used to it since it is a new website for me. and it it actually the first time that i create a survey Review Source VR Verified Reviewer Quality Analyst Used the software for: 6-12 months ### "SogoSurvey Platform is Great as compared to other platforms which are present" June 13, 2018 4.0 Its easy to create a survey which can be used for advertising our product or taking assesment. Pros 1-It is very easy to use 2-Multiple features are available 3-Design and Usability are great 4-Customer support service are also great 5-Gives many option and packages to choose Cons 1-Some time it lags 2-Many options are present so you may get confused 3-Pricing may be high for some user. Review Source JL Joy L. Graduate Student Used the software for: 6-12 months ### "Edited Review: Not as good as other online survey tools" April 4, 2018 2.0 Pros The tables summarizing results were concise, and the types of questions that were available were great for multiple types of surveys. Cons It was very difficult to figure out. Initially I thought it was just user error. When I tried a different online survey tool, it was much more user friendly than SoGoSurvey. I am conducting another survey for my school program, and I will be using that one instead. Customer service was also not the most helpful I have experienced to say the least. Additionally, the free trial is only for the minimum possible features, which is misleading. The page on which you are to select the type of service you need, it makes it seem as though you get the selected one for the duration of the trial not just the basic package. The customer service representative was not very friendly regarding my inquiries, and I was more or less on my own. I recommend trying out other options before paying for this one. Review Source Damien L. User Experience Designer, Ergonome Used the software for: Less than 6 months ### "A very comprehensive survey app, that can be easily customized." December 15, 2017 5.0 Pros After having carefully compared the numerous survey solutions available online, SoGoSurvey appeared to be the most comprehensive, with the largest panel of question types. More, SoGoSurvey offers a lot of freedom to customize the display styles. It therefore represents the best balance between richness of question types and user experience. Finally, SoGoSurvey is offered for free to academics and students ;) Cons It's difficult to make it better. As a UX /interaction designer, there could be improvements to offer a more delightful experience. But this kind of survey application is particularly difficult to develop, and I suppose that any UX improvement would carry many technical difficulties Review Source LJ Loni J. Student Researcher Human Resources Used the software for: I used a free trial ### "SoGo Review" February 1, 2019 3.0 Pros The software seems good. I like that it offers a free version for students. I especially like that I can export raw data in CVS and Excel formats. Cons I did not like dealing with the process of getting the free student upgrade, in particular, dealing with the service representative. I've been made to jump through unnecessary hoops for the upgrade which has resulted in filling out reviews dishonestly, such as this one, as I'm rating a product that I have not yet used. This is frustrating and decreases my likelihood to recommend this tool to my 16 other classmates who will eventually go on to pursue careers in research. Seems like a lost opportunity to promote loyalty among users. Too bad. 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