Jobber Software

Jobber


4.5 / 5
473 reviews

Who Uses This Software?

Jobber is perfect for established and growing home service businesses who need better organization, mobile access, and more efficient scheduling and billing processes.


Average Ratings

473 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month
  • Pricing Details
    Everything from quoting to scheduling to invoicing for service businesses.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Jobber Software
  • www.getjobber.com
  • Founded 2010
  • Canada

About Jobber

Jobber's software that helps home service businesses quote, schedule, invoice, and get paid faster. Thousands of lawn care, maid service, plumbing, and other home service professionals use Jobber to run the day-to-day aspect of their businesses. Jobber users report that our software saves them 6.8 hours a week! Proof that our features take work off your hands.


Jobber Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Billing & Invoicing
  • Customer Management
  • Dispatch Management
  • Equipment Tracking
  • Mobile Access
  • Online Booking
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Electronic Signature
  • Mobile Access
  • Quotes / Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Dispatch Management
  • Equipment Tracking
  • Inventory Management
  • Job Costing
  • Scheduling
  • Warranty Tracking
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Payments
  • Payment Processing
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Billing & Invoicing
  • Commercial/Industrial
  • Cost Database
  • Data Import/Export
  • Equipment Maintenance
  • Financing Management
  • Labor Rates
  • Quotes/Proposals
  • Scheduling
  • Takeoff
  • Billing & Invoicing
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Groundskeeping
  • Inventory Control
  • Irrigation Tracking
  • Job Management
  • Landscape Design
  • Mobile Access
  • Payroll Management
  • Plant Database
  • Quotes / Estimates
  • Routing
  • Scheduling & Appointments
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Dispatch Management
  • Employee Management
  • Equipment Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling & Appointments
  • Billing & Invoicing
  • Client Management
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Payroll Management
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Change Orders
  • Commercial / Industrial
  • Cost Database
  • Data Import / Export
  • Fitting Management
  • For General Contractor
  • Overhead Costs Estimating
  • Prebuilt Assembly
  • Quotes / Proposals
  • Takeoff
  • Billing & Invoicing
  • Chemical Readings
  • Customer Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Work Order Management
  • Aerial Measurement
  • Billing & Invoicing
  • Checklists & Inspections
  • Commercial / Industrial
  • Dispatch Management
  • Lead Management
  • Photo Capture
  • Quotes / Estimates
  • Scheduling
  • Work Order Management
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Billing & Invoicing
  • Customer Management
  • Document Imaging
  • Inventory Management
  • Job Costing
  • Lead Management
  • Quotes / Estimates
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

Jobber Reviews Recently Reviewed!


The Best Customer Service and Great Software

Jun 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I bought a cleaning company summer 2017 that does about 500 homes per month, and needed to switch from the clunky and often failing cloud-based software we used before. I talked to several companies like Jobber, but was blown away by Jobber's level of customer service. They explained things and helped me for as long as I needed them to, to feel comfortable with switching to them. We are about four months into active use now and my expectations have not been unmet in any regard. The continued support is amazing -- any time myself or my office people have questions we hop on the chat and are quickly responded to. The best part is that Jobber continually gets better -- they are continually seeking ways to add more value to their product.

User-wise, this product is great. It is so fast to navigate (no lagging between pages or searching for something). We have six crews in the field with tablets, and are able to see when and where they check in and out of each job. We can pull up a map view and see all the homes that are done so far in the day. We can easily add a crew to a home if we want to send additional help, and their tablet is automatically updated with that information.

If you decide to use Jobber, be sure to know what you are doing when you enter all the customer information. Pay attention to the different areas of custom fields "Client", "Property", "Job" etc. and how they populate and do not populate to other areas. We lost some time there.

Cons: Currently would like to see:

-Automatic emails for followup able to be sent without having to close a job -- just by marking it as complete. It would be ideal if you could set the frequency of this contact -- such as every time, once per month, once per quarter, etc.

I don't have many cons off the top of my head. In my opinion it is a phenomenal value for what you get.

Overall: Putting tablets in the field with time tracking saved us at a lot per month in labor by holding workers accountable.

Administrative time/hassle was greatly decreased. Probably save 3-5 hours a week over old software (Zenmaid).

Peace of mind. It is very very nice to feel like I have a team (Jobber's support) to help us if we have any issues. It's like a free insurance policy.

Vendor Response

by Jobber Software on September 26, 2018

Thanks for your detailed review! We're so glad to have you on the team too. We'll be sure to share your suggestions with the team :) As always, just let us know if you need anything!

Has potential-needs work

Mar 21, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.

Cons: You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.

Vendor Response

by Jobber Software on May 02, 2018

Hi Andrea,

Thanks so much for taking the time to provide this thorough feedback. We wouldn¿t be able to build a product that helps businesses without feedback like yours!

It's great to hear that your team has been able to easily track time out in the field and that you're seeing value from using client hub.

We've noted this specific feedback for our product team to look over and use to help drive future feature updates. We do recognize there are a lot of features that would make Jobber even better for our customers. Because of this we¿re always pushing out new features and updates, so hopefully we¿ll be able to cross some of these items off the list for you down the road!

- Rebecca from Jobber

Jobber is a great job scheduling, quote & invoicing platform. I would recommend it to anybody.

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The website is easy to navigate.

Employees can easily see their jobs in mobile app.

Entering client & job info is a breeze even for new employees.

Live chat is available and the issues I have had have been easily solved via live chat.

Quotes are easy to find in the system and can easily be converted into jobs with minimal or no extra data entry.

Invoicing is easy and seamlessly integrates with quickbooks.

Once I turn on Jobber payments, customers will have a very easy way to pay their bill that is just as simple as PayPal (our current payment platform).

I can tag clients into any kind of group I can think of. The biggest way we will use tagging is for delinquent Invoice customers (we are blessed not to have many). Any employee who tries to enter a new job for a client in this category will see a tag reminding us to get paid for past work before agreeing to a new job. There are ways to track past due invoices but not all employees can see that info.

Automatic emails and sms templates in Jobber can be easily customized for our business needs.

Automatic customer reminder emails and sms is awesome way for customers to remember appointments.

Customers via email link in their quote can request quote changes.

Customers via email link in their quote can accept a quote and sign-off on it which makes converting a quote into a job very easy. Notification of an approved quote is emailed to me and the dashboard in the program notifies me.

Cons: Can't do line item discounting on quotes...customers like to see normal price next to discount price....also certain items on a quote need a discount without discounting the entire quote....currently a discount can only be shown after the subtotal and the discount will apply to the entire quote, discounting labor before discounting a taxable item.

Can't send generic quotes easily...sometimes we want to put several options on a single quote but the program tallies all the dollar amounts together and puts an outrageous total at the bottom...we have lost business due to a customer looking at the "total amount" of a quote and freaking out because they don't realize the quote tallied all the options together.

Can't make job forms mandatory for employees to complete before closing out a job thus making it harder to hold employee responsible when certain details are missed in a process.

Products and services reports can be skewed on the dollar amounts because again sometimes discounts are applied on an invoice but Jobber only allows for a discount on the subtotal (rather than line item)...this makes it hard to get an accurate dollar amount when doing reporting on specific items we sell. As far as I can see, Jobber reports will not take into account discounts given during a specific period of time.

The automatic quote follow up feature can only be viewed on main website. There is currently no way to make it visible to an assigned employee on the mobile app.

Overall: I already answered that question

I love Jobber! The scheduling, quoting, invoicing, custom fields, etc are just what our biz needed.

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Hard question as there is SO MUCH I like. The scheduling is great as the calendar is really easy to work with and has customization features. It works excellent for just one or a whole team of people. The quoting feature is phenomenal and was revolutionary for our business. Not only can we now easily keep track of quotes and attach maps and other docs to the quotes, the whole quote and attachments are converted to the job when we close. Life changing. Notes and such no longer get lost as paper copies and our team is ALL informed of what is going on with a job. Jobber also generates a reminder for us to follow up with the customer a couple of days after the quote, which is quite handy. Jobber automatically sends 2 reminders to our clients that we are coming out, which they love and makes us look great! The guys have the ability to map the property with a push of one button and send a quick "on our way" text message to the customer. Customer service is always a phone call or chat away and everyone is always fantastic and super helpful. I love all the custom fields to store serial numbers, customer details and lots of notes. The tags are also very helpful to sort customers into different categories for easy reference. Overall, Jobber is definitely one of the best things we've done for our business. I highly recommend.

Cons: I wish the app had similar functionality to the desktop; however, strides towards this have definitely been made in the past year. I would like "estimate" to be added like a task, event or job, blending the features of a job (reminders sent) and task (no invoicing necessary). I would like transferable fields to be more customizable by me and more flexible overall. I would LOVE to be able to start with one customer service person and finish the issue all the way through with them instead of switching if the issue takes a bit of time. I would love to be able to add automatic follow up and templated e-mail follow up based on category of job. It would be nice to have the option of paying Jobber Payment fees monthly instead of per transaction. All of these things are so minor, but would be helpful to change/add.

Overall: We are a much more organized team with this software. It keeps track of all of our documents, maps, estimates, invoices, order forms etc that used to be spread all over the office, in a stack of papers to be filed or in a paper file that no one ever bothered to look at. We are much more easily able to quote and retrieve quotes and send them to our customers in a really professional looking e-mail. It's great to have the scheduling work with the client database and the invoicing software...it really just make the whole client process quite seamless.

Capterra loader

Excellent company and excellent product

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Absolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!

Cons: I don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though.

Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices.

This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.

Overall: Makes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.

Job Management streamlined

Aug 24, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: #1! Customer service is over the top! Whenever we open a chat we get an answer within minutes. If the answer is no, it gets passed along to the developers.

From Quote to Job (including time tracking) to Invoice to Customer follow-up survey, Jobber has streamlined our process. The sync to Quickbooks has all but eliminated double entry.

Employee acceptance has increased as the mobile website has become more user friendly, even on the smaller screens. Our crew leaders can look at Jobber to see the details the estimator has included in his quotes, and updates as expenses and time sheets are entered.

Team members clock into and switch jobs seamlessly in the app (as long as they have signal-we are in the mountains of southern Vermont). They can also make adjustments and notes on their time sheets. The majority have left paper behind in favor of this system.

Cons: Jobber is not a Lead management tool. We created a work-around by creating a Draft Quote for each new lead so we could pull a report to see how many new leads we have, when they were received, and from where (we added a custom field for Lead Source).

The reporting is good, but in order to get real data from reports we have to export and download and work with them in Excel. Not terrible, but a little clunky. For example, on the Quote reports the date sort is only by "created date", so at a glance we cannot see which or how many were sent, won, or archived within a particular time period.

Entering Expenses to jobs does not sync with QB.

If You Are Serious About Your Business And Family GetJobber!

Feb 09, 2017
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Seamless and productive with small to medium businesses in mind.

Cons: Some minor programming issues. Jobber lacks the ability to "select all" or multiple accounts or service orders at the same time. Being a very high volume company that causes me a lot of grief when I have to close 100 or 200 jobs but have to do it all one by one.

Overall: My company an exterior maintenance company where we seal and repair asphalt, interlock, flagstone and concrete. We are the biggest name in our field and with that comes a strong demand for organization. Jobber has allowed us to exceed our productivity goals which increases our customer satisfaction and ultimately our bottom line.

With jobber we are able to create client (and potential client) accounts seamlessly. We have our call center email us an excel sheet of our call log that we have configured specifically for jobber's database import. We can sometimes see up to 100 to 300 calls in a day in our peak season and with this feature we can import all those callers/clients into jobber with the click of a single button. We do this so when the person calls back to book our services their accounts are already in Jobber and all we do is create the orders which takes minutes.

Jobber also creates a daily route for each of our service trucks so all trucks are traveling in the quickly and more time efficient manner. Again, productivity!!!

The day before our client is scheduled for service Jobber automatically emails and texts those clients to remind them they are on schedule and a list of instructions we pre-configure.

In the field, our service reps have jobber on their phones which gives them all the details they need about what the task is they are about to perform. They are able to create notes on the clients "job" and even add photos all of which are instantly available in our office.

After our service agents are finished a job they click "mark complete" and jobber does the rest which includes invoicing our clients and emailing them an invoice and soliciting client feedback etc.

Jobber has allowed me to do the job of 5 people so quickly I am often left with the biggest dilemma Jobber causes.... What golf course can I get an afternoon tee time on a weekday?

Recommendations to other buyers: Take the time to learn the software before implementing it into your company.

We love Jobber But.......

Feb 28, 2018
4/5
Overall

5 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: We love Jobber because their support is great and there product is great! Its been going on 4 years now and still no resolve on the notifications issue. Not even an update. WE NEED SMS AND EMAIL NOTIFICATIONS TO WORK PROPERLY! PLEASE!!!!!

Pros: The way it organises our daily processes. Without it we would just be another business

Cons: Notifying our customers that their service is due, is crucial to our success. Notification emails and sms are just not working correctly? Right now if you have anyone unassigned in the grid view while sending notifications, all of those people will receive notifications too, when they shouldn't! Only the people on the calendar who are scheduled for that day should get the notifications. My customers who are unassigned get pissed and call me telling me "I didnt schedule service for this date". Any other users of Jobber using the notifications via email or sms having the same problem? Please let me know if your having the same issues? The reports need work, There are limited reports and no ability to shell out to a custom report writing utility. Things like new activations, disconnections so you can track how many active customers and non active customers you have. Love the quote signing ability they just came up with, but it would be nice if they had a Check box that has to be clicked acknowledging they read the service terms. Forms are lacking for our pest control industry. An inspection report of the home/office needs to be dont to let the customer know the deficiencies that need to be corrected for proper pest management. Invoices are great!

Best investment we made in 2018

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The thing I like most about the software is the customer service team that comes along with it! EVERY time I've called I reached a live person without 10 minutes of pressing buttons, and every person I've talked to has been extremely knowledgeable about the software and solved my problem very quickly, explaining things in a way that I could easily understand.

Relating strictly to the software iteself, it's very user friendly and can be mastered in no time at all. It syncs easily and effortlessly with QuickBooks and has eliminated our need for double entry of clients. Client info and payment information sync automatically. It has also given us the capability to invoice and take credit card payments online without having to use a third party (and decreased our cc fees at the same time).

Cons: Sales tax issues (gross sales vs taxable sales) not syncing correctly with Quickbooks. If a discount is given in the Jobber 'discount' field, it will not show correctly Quickbooks and will log the invoice amount, before discount, as the taxable sales amount, when in reality the number was lower. We found an easy fix to this by adding a line item for 'discounts' so that it comes off of the top. Very slight limit to functions available while using the App. I honestly can't even remember what it was, but obviously it wasn't too important because I got by without it. Neither of these things has caused me any undue stress, but if I have to come up with 'Cons', that would be it.

Overall: Absolutely amazing. I have never had such a great experience with a customer service team. Just the fact that I'm taking time out of my workday to fill out this survey should say something- they've earned my praise!! I heard from a fellow professional in the industry that customer service was top notch, and that was the deciding factor in why I went with Jobber. Man was he right!! Scheduling software was fairly new to me and I wanted a customer service team that could help me work out the kinks. Jobber has paid for itself time and again with the stress it is taking out of my day and with how easily my crew can communicate things to me about each job.

Most Fantastic Work Program

Jun 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This is the best most comprehensive and versatile work program I have used and I have used over 15.

Easy app for on site workers to log in and out

Being able to create a variety of properties for each client (agent),

retains a history of visits with photos and notes

Create checklists for each job that can be downloaded or emailed to the clients

Reminders to invoice set to after job completed or set date. And a one off job or one with multiple visits.

Continually adding great new functionality so that the software is always evolving where most systems are stagnant. The Cons I am sure will be added soon. I love Jobber and the helpful friendly team.

Cons: These are not cons they are suggestions

Sms job details in Australia as young people don't use email usually

Suggest: if sms is not possible one Week Sheet instead of Day Sheet with all jobs for the week instead of multiple emails.

Not being able to easily see that everyone is on the job.

Suggest: a green button with location lets me see if staff have turned up on time.

But Jobber has so many other fantastic features that I wouldn't consider any other program

Overall: No longer missing to bill customers, an easy way to retain the history of repeated jobs with photos. Too many advantages to list. I love Jobber

Vendor Response

by Jobber Software on September 26, 2018

Thanks so much for the thorough review, Helen! You really made our day! We'll be sure to share your thoughts on SMS in Australia, weekly schedule sheets, and insight into if everyone has showed up! For now, the best way to see that would be on the GPS Waypoints report. Thanks so much, Helen! We're so glad to have Eco Clean on the team.

Jobber - from a painter's perspective

Aug 21, 2014
4/5
Overall

4 / 5
Ease of Use

3.5 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The best part of this program is the mobile/cloud-based feature that can be accessed by multiple people on the go and still see all the same information. I use the calendar to schedule and see where each of my crews are working for the day(s). I am running two crews, plus a sales schedule from Jobber. I would think that more than five schedules would be more difficult to run on Jobber, just because of the way their calendar is set up. There is a decent amount of customization; I was able to enter the various services I offer to my clients with pre-set pricing. The estimate forms are fairly professional. I can give each of my crew leaders and members access (at a monthly fee per employee who has access), and they enter their own hours. So, payroll can be done fairly easily by downloading their hours into an Excel spreadsheet.

Cons: It does not sync very well with QuickBooks Desktop version. I am not interested in moving to QB online (several bookkeepers and accountants have advised not to go to QB online). It has created duplicates in Jobber, and Jobber does not offer a mass editing feature, like deleting or editing a batch of clients or contacts. JOBBER is not a CRM (client management tool), so it is not easy to pull out all the clients' addresses, emails, etc. to do a mass mailing or email blast. It also doesn't allow me to have automatic followup on certain projects that need attention in a shorter time period. For example, decks need to be done every two years to stay looking nice; I wish I could have a way of pulling this up or auto-notifying. It does not help you really stay in touch with past clients all that easily, and past clients are the easiest source of business compared to trying to get new business.

Recommendations to other buyers: For the price, I think its pretty good. This is the only software I have used. There is one other I have heard very good things about, but it costs twice as much. The folks at Jobber have been fairly good to deal with, but I'm not sure how much development and improvement they are doing on the software. It seems like I have asked for several improvements that others have asked for, and there's still no sign that these relatively minor improvements have been addressed.

takes some getting use to and trial and error, but then I am not one to sit and do tutorials so may

May 27, 2015
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: there are some limitations that either require you to go through multiple steps that it would appear it could be reduced to fewer steps. Creating invoices, jumping from calendar to clients to profiles, etc.

For the most part, the software does what it is supposed to but there is definitely room for improvements. One pet peeve is the calendar and how it doesn't show all employees assigned to a job but rather the last one added to the team. This makes it hard to determine where everyone is because of this limitation.

Took me some time to realize this does not play well with internet explorer and I wasted a lot of time until I tried Google Chrome.

Mobile version is very limited so much so that we found a browser that allows us to open desktop version on ipads etc.

Need more color options, print options as far as fonts, colors, etc. Need to make it easier to recognize, enter, etc. additional properties and then switch a job to a different property even after a job has been scheduled but the customer now wants it done somewhere else. Having to delete the original job and then start over to use second property is cumbersome and somewhat frustrating.

Documentation is USELESS! enough said.

Support desk have been awesome. Adian is phenomenal, Justin (or may be Jason) is good, and there is one female that I have worked with, cant recall her name, that is also quick to provide an answer. On the other hand, there is a new tech who was useless and wasted too much of my time during a crunch time - she needed to admit she needed help rather than putting me on hold repeatedly while she asked, coming back and still not sure, etc. I had to hand up due to backed up incoming calls. Perhaps training needs to be more in-depth before putting someone on their own. Maybe a trainer listening in on a call and being readily available to help her respond?

I know there are other shortcomings of the software as it is today but right now I cant recall all of them. However, the support folks ensured me they are logging any comments re: this subject so that these concerns can possibly be addressed in upcoming versions.

Vendor Response

by Jobber Software on May 27, 2015

Hi Peggy! Thanks so much for the review and feedback. As our support team mentioned, your feedback is exactly what helps us continue to refine Jobber. We're moving fast to get as much awesome functionality into the software as we can.

With regards to our Customer Success team, glad you've had some good experiences. We're working hard to make sure our new team members get up to speed as quick as possible so they can help you and everyone else out.

Cheers, Nick Keyko.

Jobber is great!

Sep 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality, ease of use, very short learning curb and quickly integrated with my business.

Cons: Jobber Payments does not label their transactions with their name, or my business name. So clients see a random charge on their account and do not have a reference where the charge came from. We have had several disputed payments because of this issue. They take some time to resolve.

Overall: A+ mazing

Vendor Response

by Jobber Software on September 28, 2018

Hi Donovan, thanks for the review! Glad things got up and running quickly for your business with Jobber :)

We're sorry to hear you've experienced some disputes. For Jobber Payments, right now we can't control how the Jobber Payments transaction shows on your clients¿ credit card statements, as this is something solely determined by their bank. We send over the Jobber Payments business name (your company name), your company branding information, and our default statement description of ¿Jobber Powered by Stripe¿. Any or all of those could potentially be listed on your clients¿ statements, so unfortunately we can't say for sure what they'll see. We hope this information is helpful, but if you have more questions or feedback, don't hesitate to reach out to our Success Team and we'll do our best to help.

Thanks again for your feedback.

I could not live without Jobber- Our business has grown and works flows increased!

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love that I can track my future ordering of products based on the jobs I put on the schedule. The colors really help me be able to see where my employees are and enhance the overall scheduling feature. You can track your employees and where they are during the day just to see if you can add another job while they are in that area. You can add notes or documents onto each job/contact and this is just my go to for everything. You will not regret purchasing Jobber, every time that I had a question someone (not a robot) was always there for me. It very user friendly... I could go on forever``` thanks Jobber for helping my business grow, because of your organization I have been able to focus my attention on other areas of my business... :)

Cons: When I schedule a job for three different employees I should be able to add them and all of their colors show up on the schedule.

Vendor Response

by Jobber Software on September 26, 2018

Thanks for the review, Tessie! :) We're so glad you and the team are happy with the program, and we'll share your feedback on calendar colors with the team!

Capterra loader

Awesome scheduling and billing software/product.

Jun 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EVERYTHING ! Seriously, What's not to love about this program? Scheduling, billing, invoicing, customer emails, quotes, auto billing, auto invoicing, the list goes on and on. I have been with this company for a while now and have gotten to see how this software has grown from almost the ground floor. There has been nothing slight of astounding as the updates just keep on coming and the software just keeps getting better and better. I am so glad I was able to be here to see this company and software grow and come into what Jobber is today. A great program designed AROUND the user with all the input from us to get the add-ons and updates we need, Thanks guys for the years of backed support and help for all of us out here !!

Cons: I have used the program for quite a few years now and have not come across anything that I would take as a con to this program at all.

Vendor Response

by Jobber Software on September 26, 2018

Thanks so much, Rick! Shucks, you're making us blush! We've been so glad to have you and the team as part of the Jobber community over the past few years :)

Amazing Company

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What don't I like about this software?! This company and it's platform are amazing! Once you get past a small learning curve this software is easy to use. Love being able to tell where my crews are, see productivity on job sites, invoice clients while out in the field, take quotes while out in the field, route my trucks with a click of a button, and easy to use overall. Their customer service is beyond excellent. If you have a problem you can chat live or email them and have a response very quickly within operating hours. If it is after hours someone normally gets back to you within a few hours. Great company!

Cons: There is really nothing bad I can say about this company. The only thing is there are occasional glitches in the system and one time it when down for a few hours. Otherwise it is great.

Overall: Too many to count. Invoicing, routing, tracking of trucks, productivity measurements, easy of emailing clients.

Vendor Response

by Jobber Software on May 28, 2018

Thanks, Mark! You made our day. Glad to hear Jobber has been such a great fit for you¿we're grateful to be a part of your business!

Jobber is awesome!

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about this software is that it allows a small company to manage most of its administrative and office needs in one place, by one person. It also scales as you get bigger to allow delegation of tasks to other team members.

Cons: With the new payment collection options, Jobber has addressed the biggest complaint I had with the software, specifically how to address partial payments.

Overall: I used to have my crew members write their notes and track their time on client sheets. I then had an employee who collected those papers, input hours into a google sheet, and invoiced through Quick-books online, and managed client information through a different CRM. That employee wound up costing 10% of the monthly income! When they quit, I found Jobber and was able to manage so much more on my own, drastically cutting costs. I have better control over all aspects of my business because of Jobber, and I would highly recommend it to other small service businesses.

Vendor Response

by Jobber Software on September 26, 2018

Thanks for your review, Sai! We're so glad we've been able to help you get control back of your business. Thanks for being on the Jobber team, and enjoy the partial payments features!

We've been using Jobber for almost 3 years now, and we love it. Very user friendly.

Mar 08, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: How user friendly it is. We use it as a scheduling software system for our cleaning business. It's great that our staff can easily access their schedule from their phones, and us in admin can go in to make changes on a dime, and it will update automatically. We also use the invoicing portion of the software, which really helps us to keep track of our Accounts Receivables. It's nice to have all of our company/customer info in one place as it helps to keep us organized.

Cons: - That there is nowhere to safely store customer's CC info if we do not use the jobber payment program. We've been using Moneris for years, and we're not ready to make the switch yet.

- sometimes our cleaners have issues with the app - it will stop working or freeze up on them.

- You aren't able to apply a large batch payment for multiple invoices at once. You have to go in and mark each invoice as paid which can be time consuming when we receive a large payment against 50+ invoices at once.

Save time and money and start using Jobber today

Nov 27, 2014
5/5
Overall

Comments: Our company provides two disparate services to home owners, handyman services and residential cleaning services. Finding a scheduling software solution to handle both types of businesses was a challenge. When we finally found Jobber we were very pleased to find a solution that was both complete and yet easy to learn and use. We were able to import our customer base from Quickbooks with no problem. As a matter of fact, the import/export functionality between Quickbooks and Jobber is exceptional. Now, we are able to enter information once (at the time of an estimate) and then use that same information to populate the work order and invoice in Jobber and even export it to Quickbooks so that we have a complete record of the work done in our accounting software. The two products combine to give your business a one-two punch in the battle to manage the amount of information generated on a daily basis. The calendar/scheduling portion of Jobber is also very good. We use the "grid" view and its easy to move jobs during the day or even to reassign to another team member. One improvement that could be made is to add team functionality to the scheduler. From a systems standpoint, this is not easy to do and I'm sure that once the programmers at Jobber figure it out, it will be rolled out to the users. We have just started using the capability to attach files to our customer's profiles. Now, we are able to scan handwritten documents such as estimates and attach them to the Quote in Jobber so that we can always go back and see the original document if needed. One concern with a cloud based scheduler such as Jobber is up time. I am happy to report that up time has never been an issue. The system operates with 99.99% availability. Its ready to use when you need it. Jobber provides exceptional customer service through their chat feature. A tech is always available during business hours.

Pros: Ease of set up Ease of training - very intuitive to learn Ease of use You can go ahead and start today and use as a calendar. As you become more comfortable you can easily add more of their functionality.

Vendor Response

by Jobber Software on November 28, 2014

Hey Royce!

Thank you so much for the kind words! We're so happy that you find Jobber easy to use ¿ that's something we pride ourselves on.

Please do let me know if there is anything else I can help you with.

Cheers, Aidan.

We love Jobber!

Aug 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is fast, easy to use and organized. The options to separate a quote into multiple jobs has been detrimental to our business.

Cons: Jobber doesnt work well with multiple sales people, you can set defaults but they will be specific to one person. For instance, if you have two estimators and you want the quote to be sent from that specific sales person you will have to go in and change names, company names, etc each time. The default option should have multiple options set to sales persons individually.

Overall: We love jobber, its a great software and has helped us organize the company tremendously!

Vendor Response

by Jobber Software on September 26, 2018

Thanks for the review, Kate! A Jobber account allows for just one company's branding, but if you'd like replies for emails to go to different email addresses, you can remove the email address from your settings, which will cause email replies to go to the email address associated with whichever user sent out the email from Jobber. If you have more than one company, it's possible to set up multiple Jobber accounts and have them linked, which also might help with separating branding. If you have any questions about this or additional feedback, please reach out to our Success team and we'll do our best to help out. Thanks again for your feedback!

I really like Jobber. It has helped us grown our business in many ways. It is professional for our clients & even our employee's!

Sep 04, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I would also like to see an email notification 'OPTION' where customers would be notified if a job was skipped. There should also be a section for the reason why it was skipped. We should be able to make these reasons whatever we want in the settings... THIS IS HUGE! The amount of time I spend notifying clients we have skipped a lawn cut due to "Minimal growth" or "The lawn too wet to cut" or "Cannot access the back lawn"... This is such an important need of ours. I want to use Jobber for the next 30 years but if these changes do not happen we may create our own program one day - I DO NOT WANT TO DO THAT! OVERALL I WOULD RECOMMEND JOBBER TO ANYONE WHO NEEDS HELP WITH SCHEDULING & INVOICING!

Pros: I like the fact that Jobber will not allow you to forget about any jobs, quotes, & most importantly invoices... The invoices are very professional looking. The ease of use of the software is awesome! The help/support there for you from their team is 10 out of 10/Tops/ the best! It does NOT get better as far as customer service goes...

Cons: I would like to see us be able to "Bold, italic, underline, etc" the fonts in invoices, jobs, everything! We should be able to format the font the same way we can in say - Google email!

I LOVE Jobber, and this new feature that makes the app friendlier for admins is so appreciated.

Jun 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's intuitive. I don't have to try to figure out how things work; if I just use it the way it makes sens, it works for me.

With the new feature - team view - I can schedule a job on the fly without switching back and forth between employee schedules.

Cons: Only one small complaint, that there's probably already a solution for that I'm not aware of: When I drag a cleaning from one time slot to another, it doesn't automatically go to the hour, quarter-hour... So if I have it set for 8AM and I want to move it to 9AM, it will often end up with a start time of 8:59 or 9:03. Something random like that.

Overall: It saves me SO MUCH TIME!!!

Vendor Response

by Jobber Software on September 26, 2018

Thanks for the review, Susan! You made our day :) For the time issue you're seeing on the calendar, sometimes this can happen if your browser is not set at 100% zoom, so you may be zoomed in or out. If you're continuing to see the issue, please reach out to our Success team by phone, chat or email and we can do our best to help and troubleshoot.

Capterra loader

Excellent

Jul 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jobber has empowered our company to grow from 0 to 400+ weekly accounts in just 2 years by eliminating the billing, routing, staffing and payroll issues we otherwise would be battling. We started out with an excel spreadsheet, but then we found Jobber and it solved most of our problems immediately. Later, they added even more functionality, closing the gap and allowing us to run our business profitably and efficiently from anywhere. The app is great and my team literally has no boundaries, other than their cell phone signal. I recommend it to anyone in a small service related business.

Cons: The built in Google routing doesn't always seem accurate, but that's a Google issue, not Jobber. Otherwise, we love it!

Overall: I'm able to run my small business like a Fortune 500 business and it looks like one too! Customers, employees and I love it!

Vendor Response

by Jobber Software on September 26, 2018

Wow, thanks so much, Edward! We're so happy to have you on the team.

Capterra loader

Jobber is easy to use for all business owners despite your tech knowledge. Eliminates paperwork!

Mar 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We love the SMS messaging and email appointment reminders because that saves us a lot of time on the phone. Appointments that are already confirmed help us so much. The scheduling of the Jobs is very quick and efficient. It has also been great to be able to store a customers card info in the system which makes it more convenient for us to get paid after each pest control appointment but also less hassle for the customer. The employee time logs for Jobber are great as well. They can just start and stop their time each day which makes payroll much easier for accounting company.

Cons: We want to be able to send out more sms appointment reminders. As in more than one. It would help us to be able to send out one like a week or two before then also like one day before the appointment. Have found that many customers dont check email.

Overall: Eliminates Paperwork and easy to use!

Fantastick Experience

Feb 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Its been over 6 months now that we have been using Jobber and I honestly don't know how we functioned without it.

As a repair and service business we receive between 4 to 6 new jobs a day typically ranging in duration from half a day to several days for on-site work. Not only are we better able to schedule the crews to be more efficient, the communication to our customers has improved dramatically.

When we made the decision to trial run Jobber we simply were looking for an electronic calendar scheduling tool. All I can say is "WOW" - I went from hours of scheduling then calling, texting or e-mailing job assignments to the crews every night from home to actually having the next day's schedules set and distributed to the crews BEFORE I leave the office for the day.

Not only did I get my personal time back to spend with family, the crews are better informed of specific job requirements which in turn make them more efficient and productive on their specific jobs. I'm happier, my family is happier, the crews are happier but most importantly my customers are happier.

Once we had the crews comfortable with electronic scheduling and task completion we rolled out time tracking; again - WOW. The ability to approve our mobile workforce job related time on a daily basis without requiring paper timesheets and redundant data entry has now allowed my administration staff to reallocate their time towards other process improvement projects.

I have two minor issues with Jobber, and that is the linking with our Quickbooks is not quite as seamless as I would have wished and the functionality of the Client Reminders and Website integration is limited. With that being said, I refer back to my original reason for trying Jobber and that was simply to have some form of electronic scheduling tool.

We have had numerous interactions with the Jobber support team and they have always been available to take the time to understand our specific issues and offer solutions.

In conclusion I would say that Jobber has streamlined our processes, improved our employee morale and enhanced our customer service touch. I would strongly recommend this product to anyone looking for a simple, user friendly and cost effective solution to crew scheduling.

Jobber has been the best thing we could have found to help keep our techs organized!

Jun 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We like just about everything. It allows appointment email reminders to clients, the client hub allows clients to view their account, our techs use the option to add notes & pictures to the job so nothing is missed, when the techs arrive & leave jobs we can track their time, customers can pay invoices online, the software syncs to quickbooks easily; there are many more things available that we do use and some we haven't used yet.

Cons: On the accounting side of the software there is no way to create a credit memo or credit balance & sync to quickbooks. We include tax in our prices and there is no option to show that on the invoice - only an option for tax exempt.

Vendor Response

by Jobber Software on September 26, 2018

Thanks for the detailed review, Amy! We're so glad you and the team are enjoying Jobber throughout your whole workflow. We'll be sure to share your thoughts on credit memos and balances with the product team. Thanks again!

The absolute BEST way to run a mobile-based service business!

Feb 11, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: What do I not like? It is easy to set customers up for routine recurring visits or just one time visits. It keeps up with their payment and visit history, I can take credit card payments onsite or offsite. I can put as many notes about the individual client's preferences. I love the calendar grid to easily see what our jobs are. Most of all, I love that my employees can clock in and out from the clients' homes rather than going to a storefront to do that. It saves them time, gas, and is incredibly efficient. The employee can view all the information for that particular client as well.

Cons: One thing I have had continuous issues with is when I terminate an employee or an employee retires and I take them off the jobs that they were assigned to, some of those clients' recurring visits will disappear from the calendar. It will not disappear from their account, but it will not show up on the calendar, which can be troublesome. Most of the time they will be in the unassigned area, but sometimes not. I am hoping that they will fix that glitch soon. I am sure they will. The next is not being able to keep track of the employees clocking in and out areas. An employee can easily milk the clock by not being honest about where they are when they are clocking in and out. The GPS waypoints need some improvement to make it easier to see the most important things like where they are when they change their time, clock in and out, etc. It would be awesome to have the address or estimated location when they clock in and out.

Recommendations to other buyers: Look to see if it is an all-in-one package, such as Jobber. That is what I love about Jobber. It literally has every function so that you don't have to get a million different applications or software programs to carry out all the functions of running your business.

Great experience from the start. Using Jobber has been nothing short of life changing!

Jul 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many things that I love about Jobber, but the one that comes to mind is that Jobber is constantly evolving. I am always excited for the latest updates as every one of them has made our processes better which in turn has made our business better. The Result has been some very happy customers.

Cons: There isn't much I can say, I am learning new things about Jobber daily. I don't think it would be fair to list a con on Jobber when I haven't even used it to its full capability yet.

Overall: We were able to change over from a paper work system to an online electronic system with confidence. Although there were some trying times, we were able to get through it because of the support from the Jobber team. The efficiency we have in our business now is unbelievable and the ability to measure our efficiencies through Jobber reports is priceless. The greatest benefit of all has been that Jobber has made our people very happy because it has made all of our jobs a lot easier.

Vendor Response

by Jobber Software on September 26, 2018

Thanks so much for your review, Travis. We're so glad that everyone's jobs are easier! Thanks for being part of the Jobber team :)

Great web based software

Sep 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, this is the best program IMO of the 4 or 5 I tried while looking for something that would work for my business. Customer support is great. And I like some of the different ways I can customize information for unusual jobs that come up from time to time.

Pros: The ability to generate quotes, then turn them into jobs, and once completed into invoices, and do it with minimal steps. This frees up time for me to focus on building new business, and enables my employees to do some of what I used to have to do. Also useful is the ability to attach notes both to a customers information, as well as to individual jobs, which is useful for both passing on special requests a customer may have for all jobs, as well as information that is specific to a particular job.

Cons: The program rounds financial numbers slightly different than accounting programs such as QBO. Which means that when we sync to QBO, there are often several minor corrections of 0.01 cent that need to be done. Would be nice to see that changed.

The perfect system for my business!

May 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use. And for what I get for the price I pay. Jobber is a vital part of my everyday life. It helps keep me on track. Having jobber allows me the extra time I need to see more customers and in the end make more money.

Cons: Nothing major. Just little things here and there I'd like it to do certain things but it can't. For instance. When I send a quote, sometimes I list out several options on the same quote for the client to look over and decide. It would be nice to be able to hide the subtotal at the bottom rather than each option price be totaled at the bottom. But it's just little things like that.

Vendor Response

by Jobber Software on May 28, 2018

Hey Jeremy, thanks so much for this feedback! It's awesome to hear Jobber is allowing you to save so much time and grow your business. We'll certainly share your thoughts about options on quotes with the product team. Glad to have you on the team!

Super Time-Saver!

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saves time, great scheduling software, and it is immensely helpful to have everything linked together for customers.

Cons: I did have a glitch once when syncing to QuickBooks, but I suspect QB was the problem, rather than Jobber. Even so, Jobber customer support was helpful in resolving the issues that arose.

Overall: Jobber has been very helpful in saving us time in the office: it is great at record-keeping organization and scheduling appointments, billing is quick and easy, and it releases updates consistently aiming to better the product. Customer service is responsive and generally helpful. Most features are intuitive, although there can be a learning curve since there is so much that Jobber can do. Overall we have been impressed with the quality of the software and would highly recommend it for any similar businesses.

Vendor Response

by Jobber Software on September 26, 2018

Hey John, thanks so much for your awesome review! Really glad to have Enviroquest on the Jobber team :)

Time Saver

Nov 01, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We used to spend hours every month invoicing through Quickbooks and manually modifying routes on Word. I knew there had to be a better way. After doing research we decided to try Jobber. EVERYTHING is in one place now, invoicing and routing! Everything is automated and is ready as soon as our employees need it. When we first signed up we had a few questions, the Jobber support team was instantly available to help through their chat feature and phone in. We are so happy with Jobber , they are forward thinking and constantly improving their system based on feedback from clients.

Cons: I wish there was the ability to put the pools in a certain order indefinitely so that we don't have to do it each week, or memory.

Our staff love Jobber!

Apr 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Jobber helps us manage so many different field staff in one place. They are always updated and trying to improve their product. We like that field staff schedules, client invoices and staff time-sheets are all in one place and easy to use.

Cons: The reporting is a little lacking and sometimes when we have issues it feels like customer support is saying good luck chuck, we understand that they can't fix every problem but there has to be a way to say "sorry we can't help" and not make your clients feel like you breezed over them. The reporting is really their biggest area for improvement.

Overall: Jobber really provides us with everything that we need for client services in the field. There isn't a single feature that jobber has that we don't get benefits from.

Good Short Term Solution for Small Businesses

Apr 11, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I did a lot of research to find the best software for our small business and Jobber solved most of our problems, but created a few also. It's not flawless and it needs some improvements, but it's the best thing out there to help keep you and your team organized with jobs and reporting time.

Pros: Set up online payments, work order submissions, recurring jobs, etc. Very user friendly, easy-to-use interface. Modern design and looks good and feels good. Instant chat is quick and people are fast to respond.

Cons: No good way to make product suggestions for software. Customer service usually gives you a round about answer that doesn't solve your problem. They implement new ideas, but it never seems like the ideas are coming from their customers. Time sheet reports are only shown by time entry and not by day (making it VERY difficult to calculate overtime) No way to easily download or access all photos taken and attached to jobs.

Marvellous Mums review

Aug 14, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Scheduling element, and colour coding cleaners. The link directly to invoicing.

Cons: We need to be able to see a top level view of which cleaners have which clients on each day of the week - not date specific. So who has Monday cleans, etc... would help us hugely. And printer friendly views for cleaners without smart phones! (we still have some)

Overall: Ease of invoicing monthly and scheduling who is where

Vendor Response

by Jobber Software on September 26, 2018

Thanks for the review, Polly! If you haven't already, please reach out to our Customer Success team as they might be able to advise on a workflow that could help see where your cleaners are on weekdays through our Jobs or Visits reports depending on what you're looking for and how you're scheduling. It's worth a shot! Day sheets might be a good help for users without smartphones. Thanks again for your review :)

Jobber Application Review

Aug 21, 2014
5/5
Overall

Comments: Running a small Landscaping Grounds Maintenance business requires a certain amount of paperwork and organisation. With paperwork and IT not being my strength I had to find a way to help me with the day to day running of a business in terms of scheduling, invoicing, quoting for work which would often take up to two to three full days accumulated each month. I started to search for an application to help in this process and came across JOBBER, I was given a free 28 day trial, well this was the best thing i have ever done, it so simple but yet genius in the first month it reminded me of over £800 of invoices i had forgot about and it is a joy to use even enjoyable for a non computer dude. It has actually made me enjoy my work more as endless mind numbing paper work is now a thing of the past. IT has also helped me to want grow my business again but never wished to before because i new paperwork wold increase equaling a headache. I cannot stress enough how great this programme is for the small to medium sized business and would always tell anyone thinking of a way to make business easier to give the JOBBER trial a try there is nothing to loose and everything to gain. I LOVE IT. well done JOBBER. OH and i am not paid for this review its from my heart and feel it should be praised for what it has done for me!!

Pros: Simple, looks extremely professional, very affordable, great to have the addition of a phone app, its like having a PA without a voice, help is always at hand should you need assistance

Cons: Honestly not found any yet and if there is any cons the pros for me would out weigh them everytime

Vendor Response

by Jobber Software on August 22, 2014

Hey Norrie!

Thanks so much for the kind words. It makes our job so rewarding to see that what we're doing is impacting business operators like yourself in such a positive way.

From day one it was a pleasure working with and supporting you in your Jobber adventure.

If you need anything in the future, don't hesitate to give me a call.

Cheers,
Nick Fisher

Capterra loader

Not perfect, but the best out there for a company like ours.

Jun 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very flexible and robust while still being easy to learn and teach others how to use. Jobber has a good balance of features while still not having so many options that the system is too complex.

Cons: Like most software, there are some legacy inconsistencies on naming conventions and design as new features are implemented.

Overall: Runs all of our CRM. A real time saver.

Vendor Response

by Jobber Software on September 26, 2018

Hey Kris, thanks for the review! We're always making updates to the software, and we do our best to keep terminology within the software consistent as changes happen and keep visual changes as least disruptive as possible. If there's ever anything that stands out, don't hesitate to let our Success team know and we'll be sure to get it on our product team's radar. Thanks again! We're so glad to have you on the team.

Very good

Jul 20, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of use for my team. I like to schedule reoccurring jobs years in advance. I like the batch invoicing.

Cons: I would like to see text messaging reminders for task to the team. This is when a last minute job or emergency call comes in after the days schedule has been made. If the team member does not look at calendar they will miss the added job. Also would like to be able to text customers a invoice when in the field.

Vendor Response

by Jobber Software on September 26, 2018

Thanks for your feedback, Ray! We're glad to have Greenline as part of the Jobber team.

Push notifications might be helpful for what you're looking for. If your team has notifications enabled for the Jobber app, they'll be notified on their phone or tablet if a job has been added or updated for that day. If you have any questions about push notifications, please reach out to our Success team and we'll be happy to help! As well, SMS functionality for invoices is something we can definitely share with the team!

We use jobber daily to quote, schedule and invoice our jobs.

Sep 08, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how we can combine our communication with customers and employees into one software. I think it has a lot of potential for us as we expand to use with our customers. I like the ability for us to take cc and sync job requests on our website.

Cons: There are a few features missing that make it really hard to deal with. The tasks cannot be organized on the grid feature which is very frustrating for scheduling purposes. Time punches cannot be made from tasks so it is difficult to track work directly related to the work and requires more steps in the process.

Overall: We are able to better manage our customer relations, invoicing, and employee work management by using this software. There are a few changes we wish would be improved to increase our efficiency and ease of use with the software, but the other benefits Jobber has over their competitors led us to settle for those issues anyway.

if you expect to grow your company, don't go with the jobber, go with SingleOps.com

Jun 01, 2018
1/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: I'm not going to take it away from jobber completely. Your customer service is awesome. They are super friendly, it got great attitudes. They answer the phones all the time. Except when they're in meetings anyway. But regardless they're very good at getting back with you and finding you good answers. Also, their user interface while I have a problem with a few things, for the most part is super super simple and intuitive. They are very good if you're a small business. But that's the problem. Is that where you're wanting to stay? I didn't think about it for years ago when I started. And now I kind of wish that I didn't. But I'll get to that here in a second.

Cons: Their data export is horrible. If you want to see a clear picture of where your calls are coming from, you have to download for 5 files and concatenate them all and try to piecemeal them together to understand and have a full database file of your own clients. Honestly, that stinks. They don't give you an API, because they say that the one that they had slow down their servers and they don't want to offer that level of service to small businesses. Do you see what I mean? If your small they'll do business with you, but if you want to grow, they're not willing to go there.

So, if you want to grow, don't go with jober. Instead go with single Ops. They have an API.

This may not mean a lot to you now, but once you start dumping high amount a month in advertising, you absolutely want to know where every single call is coming from. If you don't, you end up wasting thousands of dollars a month.

And jobber will not give you the API. Worse, they could give you an API on a limited basis. For example they could limit it to Tim queries a day. That would not slow down their server significantly. But they don't. And that stinks. So you get all of this investment training all of your people with a specific system, and then once you start growing you have to leave. For this reason, I wish I would have gone with single Ops II begin with.

Vendor Response

by Jobber Software on June 28, 2018

Hey Mark, we appreciate you sharing your feedback. Our goal is to help our customers be successful, and often success means growth, so we would appreciate the opportunity to hear more about your export needs and workflow so we can share that with our product team.
We also might be able to offer some advice or workarounds, and further explain our API approach. Someone from our product team will be reaching out today, so please keep an eye out for an email from us.

Many of our customers sustain an efficient workflow in Jobber as they grow their businesses, but we do know that every business has different needs and hopefully we can find a way to make your evolving workflow work with Jobber.

Customer service is beyond appalling! Features that you pay for just don't work.

Feb 17, 2018
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: You can sign up and pay them money without ever speaking to anyone but when you want to cancel they say that you MUST call there office in the US and if you don't and your subscription expires, you have no access to your account. Meanwhile, your clients are still getting appointment emails and the program keeps going along without you able to stop it. Customer service is beyond appalling, you send a request and you get a response after 4-6 days with a question and then you have to wait another 4 -6 days for another one-line email with another question - it is beyond frustrating. Features I am paying for just don't work and it has been 8 weeks now and I am being asked the same questions over and over with no answers.

Pros: Absolutely nothing worth the price they are asking. Super expensive with features that just don't work and they don't seem to care.

Cons: I signed up because of the payroll and employee scheduling capabilities but it turns out that during my first QB sync that this doesn't work. It syncs employees time in at 5 hours earlier so I am having to manually input them every week. Appalling customer service - minimum 4 days to reply to emails (new person each time who asks the SAME questions over and over) its been 7 weeks and they haven't worked it out yet.

Vendor Response

by Jobber Software on February 22, 2018

Hi there Madonna,

First off, we would like to apologize for all of the frustration you experienced with our team and the issues happening with time entries not properly syncing over to QuickBooks Online. What happened here is far from our goal at Jobber, which is to help people in small businesses be successful.

We took a look at the history of this issue and it looks like there were some communication issues between our Tier 1 and Tier 3 support team and a breakdown in our normal processes. We know our customers are busy people, so our goal is to provide quick solutions, and the fastest possible turnaround time when issues do occur. What happened with your issue is far from what we see as our standard of customer service, and we're very sorry this was your experience.

In terms of the timesheet syncing errors, our developers are still looking into what went wrong by working with the QuickBooks Online development team. This is an issue we haven't seen before, and we are working hard to understand the root of the problem. The goal of timesheet syncing is to save our customers time and guarantee accuracy, so we absolutely want to make sure this is resolved.

Thank you for taking the time to leave this feedback for our team. We've taken note of what happened in all of these areas to prevent issues like this going forward, and again, we're very sorry this was your experience.

JOBBER HAS IT ALL BUT FALL SHORT ON THE BASICS

Sep 12, 2017
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: The basics of what Jobber is built around is route scheduling and can do so much more. The basics of being able to simply organize routes while out in the field (like other apps offer) has been overlooked

Pros: Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber.

Cons: The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee's stand point that is easy enough. Click on the first job for the day and they are off . . . . . First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs. FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click. JOBBER needs to be able to allow us to set up routes as a whole NOT just individual's one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a "MONDAY A" route and or a "MONDAY B" route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee. WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn't work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes.

Jobber has made my job so much easier!

Aug 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I really appreciate the improvements for collecting payments as well as how easy it is to invoice. It has been awesome for the guys in the field to be able to record what they are doing and I can see it in the office and inform clients as things are happening!

Cons: The notes sections are a little cumbersome. We have 200 regular service stops a week and the notes we leave on one stop aren't easily accessed in the main client section. You can find them if you go to the individual stop but not in the main client section.

Vendor Response

by Jobber Software on September 26, 2018

Hi Kristen, thanks for your review, and for your feedback on notes! If the notes don't need to necessarily be stop-specific, one option might be to have the team in the field upload notes on the client profile rather than the job, but if notes need to be stop-specific that won't be ideal. We'll be sure to share your feedback with the team, and as always, don't hesitate to get in touch with our Success team if you have any questions or additional feedback for notes or any other features :) Happy to hear you are liking the new updates for payments!

Jobber has definitely helped me cut down on my time spent billing clients which has been great!

Aug 24, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The integration of billing and scheduling has helped my business greatly and being able to make things mobile for my employees help keep things organized and running smoothly. I also love the fact that there is a software program out there that is specifically tailored to my industry of landscaping.

Cons: There are a few things in the billing area that I don't like. My customers would like to be able to pay their balance off of a statement when sent and they often are confused when an invoice is sent to them and the account balance is different on bottom of invoice than the invoice itself. While I understand what this means, they are often confused. It would be helpful if they could pay entire balance off of any invoice instead of having to pay invoices individually if they have missed one in the past.

Quick, easy, and efficient.

Jun 01, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like that fact that all three of our sales reps are able to go on a potential job site and quote our product on the spot. It not only makes it easier for the reps by calculating the costs by sqft and discounts, but it is a HUGE benefit to the office staff who can pull up those same quotes in an instance so that everybody is on the same page.

Cons: There needs to be a way to automate a follow-up email sent to a lead that receives a quote from us after a few days. I know there is a current function to send follow-up emails after a project is completed, but it would be much more efficient to have one sent after the quote to follow up on potential business. I also wish there was an ability to put together contracts through Jobber based on what items were included in the quote.

Vendor Response

by Jobber Software on September 26, 2018

Thanks for the review, Kaisley! We'll share your thoughts on automated quote follow-ups and contract creation in the program with the product team. We're so glad to have you on the team!

Great program severely stunted by its accounting systems

Nov 12, 2015
3/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Where I want Jobber to be at: All invoices and payment scenarios are handled in Jobber and then I sync to Quickbooks. Done! Where we are currently at with Jobber: We sync everything, but since all scenarios aren't covered in Jobber, we have to augment invoices and payments in Quickbooks to make changes. As soon as this happens it immediately puts Jobber and Quickbooks out of sync and Jobber's accounting reports and features become useless. Here are some of the main issues that we are encountering with Jobber: Invoices are not truly in sync (this is huge!) Any refunds or changes AFTER an invoice has been initially synced to QBO has to be changed by the Jobber Dev team, and even when the Jobber Dev team makes changes to an invoice, those changes aren't synced to QBO. For this scenario, I urge you to look at a similar program called ServiceCEO. The way the handle invoices and payments is very intuitive. Can't apply a negative line item All discounts get lumped together into one bucket. As a company, I want to track which types of credits and discounts we are giving customers so that we can keep an eye on certain aspects of our business. For example: at the end of each month I want to know how much we lost on damages, and how much we gave away to customers in appointment credits. Can't apply a discount until invoice is closed. As a user of the program, when a customer phones in and complains about their service or appointment, I want to be able to go into their next appointment and immediately add the credit to that appointment so I don't forget. We are able to apply a negative line item in QBO...so what gives? No partial payments You can't attach 2 payments to an invoice. Customers sometimes underpay or overpay their invoices, it is common to need to apply multiple payments to one invoice. If you do attach partial payment to an invoice, and you add the other payment, there is a balance owing shown on the customers account. Client cannot prepay or apply a payment before their appointment unless we delete that initial payment and make a new one when we create an invoice.

Pros: - Great design - Good pricing - Support is very friendly

Cons: - Cumbersome processes & workflows that don't seem to be fully thought out - Accounting sync and systems within the program are severely limited - No official support for multi-location companies as of yet - Maximum recurring job is 3 years (in the scenario where a regular client stays with you for longer then 3 years, the job would expire.)

Great product

Nov 03, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great Value, easy to use, never had an issue that wasn't caused by my lack of computer understanding. Found it to be reliable and accurate

Cons: I would like it to have moe customizable option on invoices and emails. I would like the emails to be more stylish with my logo and what not. It would be nice to send out one mass email out to my customers at 1 time. Maybe this is available and I just havent figured it out yet. I have also had trouble syncing credit card payments between jobber and quickbooks but think that is due to my lack of understanding

Overall: I have used other scheduling software and Jobber ranks right up there. It is a great value and I would reccomend it to anyone who asked me.

Recommendations to other buyers: Jobber has been great for me. There are a few things I need to learn and I am hoping to use the winter time to contact your customer service and get some training

We love Jobber! We would like to see fixes in the email and sms functionality! Disappointing!

Feb 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Well put together product. We use it every day for our business. Very good product. It has some limitations but overall there is none better for its price. I love Jobber

Cons: Mainly, the use of email notifications, and sms notifications is a major letdown. This thing is right there on the edge of being a great tool for notifications, but falls short in its automation. What a shame! Something I could seriously use, but nothing is going to be done about it. MY LOSS! Yours too!

Overall: Saves us major amounts of time shelling in and out of different products. Very well designed. Functionality is great but falls short in some areas. A great product however

Capterra loader

Great overall, constantly improving and listening to us....

Mar 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reporting and financial integration.

Branding and Invoicing.

PAYMENTS!! At a great flat rate! No fuss!

The progress they've made over the last few years in features for different business types.

Awesome jobs tracking, projections, and Accounts Receivable!

Cons: Still not so great at employee/timesheet managing (no casual/subcontracting) if you're a contractor or in construction business of some kind... but GREAT at the parts that it needs to be great at for those businesses.

And They say that feature set is going to be updated.

Overall: Better organization, live assistance quickly from real people.. and LOCAL service.

Good All Around

Nov 06, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Customer service.

Ease of use.

Lots of very useful features.

Cons: Can't put both taxes on the invoice/quote (Quebec).

Would need a Main client and sub clients. Since we're working a lot with condos we would need to have lots of sub clients and bill to the main client (the condo).

Would need to improve the invoice / quote layout... we're losing too much space and it gets to a second page too fast.

Overall: This software gives me more time to actually work. It helps me with most of the tasks I need to do besides my work. Great customer support. Lacks a couple of features for my needs but I can get around.

Recommendations to other buyers: It would be great to be able to do the layout of the invoice / quote ourselves like Quickbooks. I would LOVE to be able to TAKE OUT the ability to pay by credit card online. I take credit cards but I prefer cheques. When clients recieve the invoice online they automaticaly pay by credit card.