Best For

Jobber is perfect for established and growing home service businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

Product Details

Make your small business look bigger with Jobber's software. Jobber helps thousands of field service businesses improve and grow their business. From the office or in the field, quote, schedule and invoice jobs; optimize routes, track and dispatch teams; alert and communicate with clients; and automatically sync with your accounting software. You'll get paid faster, and look and feel more professional than ever. Plus, Jobber's free dedicated support will help you every step of the way.

Contact Details

Jobber Software

http://www.getjobber.com

Founded in 2010

Located in Canada

Starting Price

  • $29.00/month
  • Everything from quoting to scheduling to invoicing for service businesses.

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Jobber Features

Billing & Invoicing
Contact Database
Contract Management
Dispatching
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
For Utility Arborists
Inspection Management
Job Scheduling
Photos In Reports
Quotes / Estimates
Recurring Appointments
Vegetation Mapping
Billing & Invoicing
Customer Management
Dispatch Management
Equipment Tracking
Mobile Access
Online Booking
Scheduling
Work Order Management
Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management
Billing & Invoicing
Contract Management
Customer Management
Dispatch Management
Equipment Tracking
Inventory Management
Job Costing
Scheduling
Warranty Tracking
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Commercial/Industrial
Cost Database
Data Import / Export
Equipment Maintenance
Financing Management
Labor Rates
Quotes/Proposals
Scheduling
Takeoff
Billing & Invoicing
Dispatch Management
Electronic Signature
Inventory Management
Mobile Payments
Payment Processing
Quotes / Estimates
Time Tracking
Work Order Management
Billing & Invoicing
Color Codes / Icons
Comment Library
Commercial Inspections
Credit Card Processing
Photo Editing
Repair Estimates
Report Summary
Residential Inspections
Sketching
Templates
Video
Voice Notes
Bid Management
Billing & Invoicing
Client Management
Employee Scheduling
Inventory Management
Mobile Access
Payroll Management
Quality Control
Surveys & Feedback
Time Tracking
Work Order Management
Appointment Scheduling
Billing & Invoicing
Contract Management
Customer Database
Dispatch Management
Job Management
Landscape Design
Payroll Management
Quotes/Estimates
Routing
Time Tracking
Work Order Management
Billing & Invoicing
Contract Management
Customer Management
Dispatch Management
Employee Management
Equipment Management
Mobile Access
Quotes / Estimates
Routing
Scheduling & Appointments
Billing & Invoicing
Client Management
Dispatch Management
Inventory Control
Job Management
Mobile Access
Payroll Management
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Customer Service History
Dispatch Management
Fleet Management
Inventory Control
Mobile Access
Pest Activity Tracking
Pesticide Usage Tracking
Property Layouts
Quotes / Estimates
Scheduling
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Change Orders
Commercial / Industrial
Cost Database
Data Import / Export
Fitting Management
For General Contractor
Overhead Costs Estimating
Prebuilt Assembly
Quotes / Proposals
Takeoff
Billing & Invoicing
Chemical Readings
Customer Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Work Order Management
Automated Quoting
Catalog Management
Client Portal
Contact Management
Customizable Branding
Discount Management
Pricing Management
Product Configurator
Aerial Measurement
Billing & Invoicing
Checklists & Inspections
Commercial / Industrial
Dispatch Management
Lead Management
Photo Capture
Quotes / Estimates
Scheduling
Work Order Management
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management
Billing & Invoicing
Customer Management
Document Imaging
Inventory Management
Job Costing
Lead Management
Quotes / Estimates
Scheduling
Work Order Management
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Jobber Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

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Showing 50 of 520 reviews

Showing Most Helpful

Showing 50 of 520 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Sheridan S.
Office Manager
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
April 26, 2019

“If only I could give this software more than 5 stars!”

OverallMy experience with Jobber has been amazing. Our company has grown at around 20% each year, and Jobber's systems has given us the capacity to expand without loosing quality of service. We are frequently asked how we can manage our business successfully with only one office employee. We point them to Jobber. This isn't just the office manager's favorite software. The crew leaders, managers and owners all frequently remark on how much they love Jobber's functionality.
ProsThere are so many things I love about Jobber that it is hard to name just one. Jobber LISTENS to their customers. I have seen time and time again my suggestions become a reality. I love the client hub - where customers can sign and pay quotes and invoices online. This is an invaluable feature this day & age.
ConsMost of my con's come with the sad reality that our company uses Jobber in a way that is a bit beyond its intended scope (remodeling & construction), in addition to our field services (Handyman, Lawn Mowing etc) - Invoicing: lack of flexbility in the way invoices can be displayed to customers. Templates are only minimally helpful at this time. Also, if the line item descriptions are too long (longer than one printed page for example), it will but cut off when printing. There is no way for it to continue to the next printed page. - Sales: Jobber is built on scheduling. But as a company, sales process is equally important. While Jobber shows some level of 'process' in leads, it is definitely not there yet. HOWEVER - they have promised that this is something they are working towards. - customized billing: To be clear, I LOVE Jobber's billing system. The only hiccup is their lack of ability to customer delivery methods per client.

Vendor Response

By Jobber Software on April 30, 2019
You made our day, Sheridan! We've noted your feedback on lead tracking, billing, templates, and delivery methods. Thank you for sharing your thoughts and for taking the time to leave us a review. We're so glad to have the Handy Home Guys crew on the team, and are so proud to help your business expand. Congrats on all your growth!
Reviewer Source 
Source: SoftwareAdvice
April 26, 2019
Avatar Image
Andy W.
Owner
Facilities Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 2, 2019

“Jobber is the BEST”

OverallI first started using jobber almost 5 years ago when I decided to test out the free trial. Since that day, I have continued using the software and have grown my business over 400%. I think one of my favourite parts about jobber is the level of exceptional customer service; not only online but also in person. Additionally, my work flow for my business has improved a vast amount over the years. Invoicing: What used to take me hours, is now a simple 30 minute task. Quoting: What used to be done on a scrap piece of paper, is now done on my iPhone. Scheduling: What used to be done on excel, is now organized through the online calendar which can be accessed anywhere, anytime. Overall, I would recommend jobber to anyone running a service based business, and would be happy to answer any further questions.
Pros-The jobber platform is very easy to use and can be learned quickly. -Batch invoice creation is extremely helpful. -Jobber makes quoting, booking and scheduling jobs a breeze! -Having a client hub is a real crowd pleaser.
ConsJobber is overall a 5/5 software system that has been the best thing for helping my business grow. Over the almost 5 years of using Jobber, the only thing I would like to remind people is that once you delete something, there is no way to get it back. I accidentally deleted an invoice once, and it was gone for good. This was my mistake, so as long as you're more cautious than I was that day, you'll be good.

Vendor Response

By Jobber Software on April 22, 2019
Andy! Thanks so much for this thorough feedback. We're so proud to work with your team and are so glad to hear we've been able to help make improvements across your processes. Unfortunately we can't always recover deleted items, but sometimes we can, so always feel free to reach out to our Success Team in the event we can recover something just in case. Thanks again for taking the time to leave a review :)
Reviewer Source 
Source: Capterra
February 2, 2019
Rob W.
President
Veterinary, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 7, 2018

“Best investment we made in 2018”

OverallAbsolutely amazing. I have never had such a great experience with a customer service team. Just the fact that I'm taking time out of my workday to fill out this survey should say something- they've earned my praise!! I heard from a fellow professional in the industry that customer service was top notch, and that was the deciding factor in why I went with Jobber. Man was he right!! Scheduling software was fairly new to me and I wanted a customer service team that could help me work out the kinks. Jobber has paid for itself time and again with the stress it is taking out of my day and with how easily my crew can communicate things to me about each job.
ProsThe thing I like most about the software is the customer service team that comes along with it! EVERY time I've called I reached a live person without 10 minutes of pressing buttons, and every person I've talked to has been extremely knowledgeable about the software and solved my problem very quickly, explaining things in a way that I could easily understand. Relating strictly to the software iteself, it's very user friendly and can be mastered in no time at all. It syncs easily and effortlessly with QuickBooks and has eliminated our need for double entry of clients. Client info and payment information sync automatically. It has also given us the capability to invoice and take credit card payments online without having to use a third party (and decreased our cc fees at the same time).
ConsSales tax issues (gross sales vs taxable sales) not syncing correctly with Quickbooks. If a discount is given in the Jobber 'discount' field, it will not show correctly Quickbooks and will log the invoice amount, before discount, as the taxable sales amount, when in reality the number was lower. We found an easy fix to this by adding a line item for 'discounts' so that it comes off of the top. Very slight limit to functions available while using the App. I honestly can't even remember what it was, but obviously it wasn't too important because I got by without it. Neither of these things has caused me any undue stress, but if I have to come up with 'Cons', that would be it.

Vendor Response

By Jobber Software on April 23, 2019
Rob, thanks so much for all your kind words and for taking the time to leave this review. You sure made our day! We'll certainly share your thoughts on syncing sales taxes and discounts with our Product Team. We're so glad to have you on the team and work with you as your grow your business. Working with you is always an absolute pleasure!
Reviewer Source 
Source: Capterra
December 7, 2018
Verified Reviewer
Consumer Services, Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 30, 2018

“The Best Customer Service and Great Software”

OverallPutting tablets in the field with time tracking saved us at a lot per month in labor by holding workers accountable. Administrative time/hassle was greatly decreased. Probably save 3-5 hours a week over old software (Zenmaid). Peace of mind. It is very very nice to feel like I have a team (Jobber's support) to help us if we have any issues. It's like a free insurance policy.
ProsI bought a cleaning company summer 2017 that does about 500 homes per month, and needed to switch from the clunky and often failing cloud-based software we used before. I talked to several companies like Jobber, but was blown away by Jobber's level of customer service. They explained things and helped me for as long as I needed them to, to feel comfortable with switching to them. We are about four months into active use now and my expectations have not been unmet in any regard. The continued support is amazing -- any time myself or my office people have questions we hop on the chat and are quickly responded to. The best part is that Jobber continually gets better -- they are continually seeking ways to add more value to their product. User-wise, this product is great. It is so fast to navigate (no lagging between pages or searching for something). We have six crews in the field with tablets, and are able to see when and where they check in and out of each job. We can pull up a map view and see all the homes that are done so far in the day. We can easily add a crew to a home if we want to send additional help, and their tablet is automatically updated with that information. If you decide to use Jobber, be sure to know what you are doing when you enter all the customer information. Pay attention to the different areas of custom fields "Client", "Property", "Job" etc. and how they populate and do not populate to other areas. We lost some time there.
ConsCurrently would like to see: -Automatic emails for followup able to be sent without having to close a job -- just by marking it as complete. It would be ideal if you could set the frequency of this contact -- such as every time, once per month, once per quarter, etc. I don't have many cons off the top of my head. In my opinion it is a phenomenal value for what you get.

Vendor Response

By Jobber Software on September 26, 2018
Thanks for your detailed review! We're so glad to have you on the team too. We'll be sure to share your suggestions with the team :) As always, just let us know if you need anything!
Reviewer Source 
Source: Capterra
June 30, 2018
Andrea A.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: Capterra
March 21, 2018

“Has potential-needs work”

ProsField staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.
ConsYou can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.

Vendor Response

By Jobber Software on May 2, 2018
Hi Andrea, Thanks so much for taking the time to provide this thorough feedback. We wouldn¿t be able to build a product that helps businesses without feedback like yours! It's great to hear that your team has been able to easily track time out in the field and that you're seeing value from using client hub. We've noted this specific feedback for our product team to look over and use to help drive future feature updates. We do recognize there are a lot of features that would make Jobber even better for our customers. Because of this we¿re always pushing out new features and updates, so hopefully we¿ll be able to cross some of these items off the list for you down the road! - Rebecca from Jobber
Reviewer Source 
Source: Capterra
March 21, 2018
Jim H.
Water Treatment Administrative Manager
Consumer Goods, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 15, 2018

“Jobber is a great job scheduling, quote & invoicing platform. I would recommend it to anybody.”

OverallI already answered that question
ProsThe website is easy to navigate. Employees can easily see their jobs in mobile app. Entering client & job info is a breeze even for new employees. Live chat is available and the issues I have had have been easily solved via live chat. Quotes are easy to find in the system and can easily be converted into jobs with minimal or no extra data entry. Invoicing is easy and seamlessly integrates with quickbooks. Once I turn on Jobber payments, customers will have a very easy way to pay their bill that is just as simple as PayPal (our current payment platform). I can tag clients into any kind of group I can think of. The biggest way we will use tagging is for delinquent Invoice customers (we are blessed not to have many). Any employee who tries to enter a new job for a client in this category will see a tag reminding us to get paid for past work before agreeing to a new job. There are ways to track past due invoices but not all employees can see that info. Automatic emails and sms templates in Jobber can be easily customized for our business needs. Automatic customer reminder emails and sms is awesome way for customers to remember appointments. Customers via email link in their quote can request quote changes. Customers via email link in their quote can accept a quote and sign-off on it which makes converting a quote into a job very easy. Notification of an approved quote is emailed to me and the dashboard in the program notifies me.
ConsCan't do line item discounting on quotes...customers like to see normal price next to discount price....also certain items on a quote need a discount without discounting the entire quote....currently a discount can only be shown after the subtotal and the discount will apply to the entire quote, discounting labor before discounting a taxable item. Can't send generic quotes easily...sometimes we want to put several options on a single quote but the program tallies all the dollar amounts together and puts an outrageous total at the bottom...we have lost business due to a customer looking at the "total amount" of a quote and freaking out because they don't realize the quote tallied all the options together. Can't make job forms mandatory for employees to complete before closing out a job thus making it harder to hold employee responsible when certain details are missed in a process. Products and services reports can be skewed on the dollar amounts because again sometimes discounts are applied on an invoice but Jobber only allows for a discount on the subtotal (rather than line item)...this makes it hard to get an accurate dollar amount when doing reporting on specific items we sell. As far as I can see, Jobber reports will not take into account discounts given during a specific period of time. The automatic quote follow up feature can only be viewed on main website. There is currently no way to make it visible to an assigned employee on the mobile app.
Reviewer Source 
Source: Capterra
March 15, 2018
Emily W.
Owner
Consumer Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 15, 2018

“I love Jobber! The scheduling, quoting, invoicing, custom fields, etc are just what our biz needed.”

OverallWe are a much more organized team with this software. It keeps track of all of our documents, maps, estimates, invoices, order forms etc that used to be spread all over the office, in a stack of papers to be filed or in a paper file that no one ever bothered to look at. We are much more easily able to quote and retrieve quotes and send them to our customers in a really professional looking e-mail. It's great to have the scheduling work with the client database and the invoicing software...it really just make the whole client process quite seamless.
ProsHard question as there is SO MUCH I like. The scheduling is great as the calendar is really easy to work with and has customization features. It works excellent for just one or a whole team of people. The quoting feature is phenomenal and was revolutionary for our business. Not only can we now easily keep track of quotes and attach maps and other docs to the quotes, the whole quote and attachments are converted to the job when we close. Life changing. Notes and such no longer get lost as paper copies and our team is ALL informed of what is going on with a job. Jobber also generates a reminder for us to follow up with the customer a couple of days after the quote, which is quite handy. Jobber automatically sends 2 reminders to our clients that we are coming out, which they love and makes us look great! The guys have the ability to map the property with a push of one button and send a quick "on our way" text message to the customer. Customer service is always a phone call or chat away and everyone is always fantastic and super helpful. I love all the custom fields to store serial numbers, customer details and lots of notes. The tags are also very helpful to sort customers into different categories for easy reference. Overall, Jobber is definitely one of the best things we've done for our business. I highly recommend.
ConsI wish the app had similar functionality to the desktop; however, strides towards this have definitely been made in the past year. I would like "estimate" to be added like a task, event or job, blending the features of a job (reminders sent) and task (no invoicing necessary). I would like transferable fields to be more customizable by me and more flexible overall. I would LOVE to be able to start with one customer service person and finish the issue all the way through with them instead of switching if the issue takes a bit of time. I would love to be able to add automatic follow up and templated e-mail follow up based on category of job. It would be nice to have the option of paying Jobber Payment fees monthly instead of per transaction. All of these things are so minor, but would be helpful to change/add.
Reviewer Source 
Source: Capterra
March 15, 2018
Avatar Image
Paul W.
Top Decision Maker!
Food & Beverages, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 8, 2018

“Excellent company and excellent product”

OverallMakes things work so much better for us! There are small issues but we work through them. Nothing is perfect and for the price point this is phenomenally the best on the market.
ProsAbsolutely great system and easily adaptable to service companies. They are constantly adding features and functions and I hate to give only 4 stars on that but there are a few things that we would like to have but it doesn't incorporate. They are ALWAYS open to listening and I have actually had some of my ideas incorporated into the program. If I could give 10 stars on the customer service and value for the money I absolutely would. It is a simple program to use once you play with it for a bit. They are always updating which is awesome always new functionality available!
ConsI don't like the fact that Visits and Jobs are treated separately with no way to combine them. I wish that you could set this up and for us, just delete the visit altogether because for us a Job is a Visit. They are always 1 to 1 ratio for us. It makes some of the scheduling frustrating because you can schedule a job but not have a visit scheduled. I can completely see how other companies need the ability for multiple visits on 1 job though. Would like to see compulsory custom fields so you don't forget to fill out important data on quotes or invoices. This is a big one, if you don't use the Stripe Jobber Payments then you cannot post a refund to a clients account. You basically have to do a work around and then post a negative invoice. It is very frustrating for a basic accounting function. We often have customers place deposits or pay in advance and they don't use their full deposit for our service. We have to issue a refund and it is a real pain to do.
Reviewer Source 
Source: Capterra
March 8, 2018
Jeannette P.
Technology Director
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
August 24, 2017

“Job Management streamlined”

Pros#1! Customer service is over the top! Whenever we open a chat we get an answer within minutes. If the answer is no, it gets passed along to the developers. From Quote to Job (including time tracking) to Invoice to Customer follow-up survey, Jobber has streamlined our process. The sync to Quickbooks has all but eliminated double entry. Employee acceptance has increased as the mobile website has become more user friendly, even on the smaller screens. Our crew leaders can look at Jobber to see the details the estimator has included in his quotes, and updates as expenses and time sheets are entered. Team members clock into and switch jobs seamlessly in the app (as long as they have signal-we are in the mountains of southern Vermont). They can also make adjustments and notes on their time sheets. The majority have left paper behind in favor of this system.
ConsJobber is not a Lead management tool. We created a work-around by creating a Draft Quote for each new lead so we could pull a report to see how many new leads we have, when they were received, and from where (we added a custom field for Lead Source). The reporting is good, but in order to get real data from reports we have to export and download and work with them in Excel. Not terrible, but a little clunky. For example, on the Quote reports the date sort is only by "created date", so at a glance we cannot see which or how many were sent, won, or archived within a particular time period. Entering Expenses to jobs does not sync with QB.
Reviewer Source 
Source: Capterra
August 24, 2017
John M.
President
Construction, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 9, 2017

“If You Are Serious About Your Business And Family GetJobber!”

OverallMy company an exterior maintenance company where we seal and repair asphalt, interlock, flagstone and concrete. We are the biggest name in our field and with that comes a strong demand for organization. Jobber has allowed us to exceed our productivity goals which increases our customer satisfaction and ultimately our bottom line. With jobber we are able to create client (and potential client) accounts seamlessly. We have our call center email us an excel sheet of our call log that we have configured specifically for jobber's database import. We can sometimes see up to 100 to 300 calls in a day in our peak season and with this feature we can import all those callers/clients into jobber with the click of a single button. We do this so when the person calls back to book our services their accounts are already in Jobber and all we do is create the orders which takes minutes. Jobber also creates a daily route for each of our service trucks so all trucks are traveling in the quickly and more time efficient manner. Again, productivity!!! The day before our client is scheduled for service Jobber automatically emails and texts those clients to remind them they are on schedule and a list of instructions we pre-configure. In the field, our service reps have jobber on their phones which gives them all the details they need about what the task is they are about to perform. They are able to create notes on the clients "job" and even add photos all of which are instantly available in our office. After our service agents are finished a job they click "mark complete" and jobber does the rest which includes invoicing our clients and emailing them an invoice and soliciting client feedback etc. Jobber has allowed me to do the job of 5 people so quickly I am often left with the biggest dilemma Jobber causes.... What golf course can I get an afternoon tee time on a weekday?
ProsSeamless and productive with small to medium businesses in mind.
ConsSome minor programming issues. Jobber lacks the ability to "select all" or multiple accounts or service orders at the same time. Being a very high volume company that causes me a lot of grief when I have to close 100 or 200 jobs but have to do it all one by one.
Recommendations to other buyersTake the time to learn the software before implementing it into your company.
Source: Capterra
February 9, 2017
Monty D.
Owner
Consumer Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
2/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
February 28, 2018

“We love Jobber But.......”

OverallWe love Jobber because their support is great and there product is great! Its been going on 4 years now and still no resolve on the notifications issue. Not even an update. WE NEED SMS AND EMAIL NOTIFICATIONS TO WORK PROPERLY! PLEASE!!!!!
ProsThe way it organises our daily processes. Without it we would just be another business
ConsNotifying our customers that their service is due, is crucial to our success. Notification emails and sms are just not working correctly? Right now if you have anyone unassigned in the grid view while sending notifications, all of those people will receive notifications too, when they shouldn't! Only the people on the calendar who are scheduled for that day should get the notifications. My customers who are unassigned get pissed and call me telling me "I didnt schedule service for this date". Any other users of Jobber using the notifications via email or sms having the same problem? Please let me know if your having the same issues? The reports need work, There are limited reports and no ability to shell out to a custom report writing utility. Things like new activations, disconnections so you can track how many active customers and non active customers you have. Love the quote signing ability they just came up with, but it would be nice if they had a Check box that has to be clicked acknowledging they read the service terms. Forms are lacking for our pest control industry. An inspection report of the home/office needs to be dont to let the customer know the deficiencies that need to be corrected for proper pest management. Invoices are great!
Reviewer Source 
Source: SoftwareAdvice
February 28, 2018
Rick H.
Owner/Operator
Facilities Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
March 22, 2019

“Veteran user 5 years and going strong.”

OverallI got in close to ground level with this company and have seen how quickly and strongly it has grown. They want nothing more but to tailor the software to fit your needs as a business owner/operator/manager. It is still growing and options are being added all the time. Thanks Jobber for making my job easier !
ProsThe ease of sending out your customers reminders for service the next day. Or even the option to batch invoice your whole days worth of work. The pluses are endless to this software. It may not be a complete fit for everyone but they are making advancements every month it seems and turning out more and more options from us as customers and what we need to have to be able to operate our businesses efficiently. The customers service is STELLAR you will always get someone that really wants to help and will listen to your input about the software and what could make your job easier to run your business. The price for the use of the software is low for the options you get.
ConsI personally would like an auto-bill option for the recurring monthly charges that do not change as in a monthly billing for servicing a commercial lot or personal lawn(lawn care) .

Vendor Response

By Jobber Software on April 22, 2019
Rick, we've been so glad to have The Grasshopper with Jobber for the past five years! Thanks for the great feedback, and we'll certainly pass on your wishes for auto-billing to our Product Team. Thanks for always taking the time to share feedback with us, and for taking the time to leave this review. Thanks for all your support over the years :)
Reviewer Source 
Source: SoftwareAdvice
March 22, 2019
Helen E.
Manager
Recreational Facilities and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
June 3, 2018

“Most Fantastic Work Program ”

OverallNo longer missing to bill customers, an easy way to retain the history of repeated jobs with photos. Too many advantages to list. I love Jobber
ProsThis is the best most comprehensive and versatile work program I have used and I have used over 15. Easy app for on site workers to log in and out Being able to create a variety of properties for each client (agent), retains a history of visits with photos and notes Create checklists for each job that can be downloaded or emailed to the clients Reminders to invoice set to after job completed or set date. And a one off job or one with multiple visits. Continually adding great new functionality so that the software is always evolving where most systems are stagnant. The Cons I am sure will be added soon. I love Jobber and the helpful friendly team.
ConsThese are not cons they are suggestions Sms job details in Australia as young people don't use email usually Suggest: if sms is not possible one Week Sheet instead of Day Sheet with all jobs for the week instead of multiple emails. Not being able to easily see that everyone is on the job. Suggest: a green button with location lets me see if staff have turned up on time. But Jobber has so many other fantastic features that I wouldn't consider any other program

Vendor Response

By Jobber Software on September 26, 2018
Thanks so much for the thorough review, Helen! You really made our day! We'll be sure to share your thoughts on SMS in Australia, weekly schedule sheets, and insight into if everyone has showed up! For now, the best way to see that would be on the GPS Waypoints report. Thanks so much, Helen! We're so glad to have Eco Clean on the team.
Reviewer Source 
Source: Capterra
June 3, 2018
Eric C.
Construction, Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3.5/5
Features
3.5/5
Likelihood to Recommend
6/10
Source: SoftwareAdvice
August 21, 2014

“Jobber - from a painter's perspective”

ProsThe best part of this program is the mobile/cloud-based feature that can be accessed by multiple people on the go and still see all the same information. I use the calendar to schedule and see where each of my crews are working for the day(s). I am running two crews, plus a sales schedule from Jobber. I would think that more than five schedules would be more difficult to run on Jobber, just because of the way their calendar is set up. There is a decent amount of customization; I was able to enter the various services I offer to my clients with pre-set pricing. The estimate forms are fairly professional. I can give each of my crew leaders and members access (at a monthly fee per employee who has access), and they enter their own hours. So, payroll can be done fairly easily by downloading their hours into an Excel spreadsheet.
ConsIt does not sync very well with QuickBooks Desktop version. I am not interested in moving to QB online (several bookkeepers and accountants have advised not to go to QB online). It has created duplicates in Jobber, and Jobber does not offer a mass editing feature, like deleting or editing a batch of clients or contacts. JOBBER is not a CRM (client management tool), so it is not easy to pull out all the clients' addresses, emails, etc. to do a mass mailing or email blast. It also doesn't allow me to have automatic followup on certain projects that need attention in a shorter time period. For example, decks need to be done every two years to stay looking nice; I wish I could have a way of pulling this up or auto-notifying. It does not help you really stay in touch with past clients all that easily, and past clients are the easiest source of business compared to trying to get new business.
Recommendations to other buyersFor the price, I think its pretty good. This is the only software I have used. There is one other I have heard very good things about, but it costs twice as much. The folks at Jobber have been fairly good to deal with, but I'm not sure how much development and improvement they are doing on the software. It seems like I have asked for several improvements that others have asked for, and there's still no sign that these relatively minor improvements have been addressed.
Source: SoftwareAdvice
August 21, 2014
Peggy M.
Office Manager
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
May 27, 2015

“takes some getting use to and trial and error, but then I am not one to sit and do tutorials so may ”

Overallthere are some limitations that either require you to go through multiple steps that it would appear it could be reduced to fewer steps. Creating invoices, jumping from calendar to clients to profiles, etc. For the most part, the software does what it is supposed to but there is definitely room for improvements. One pet peeve is the calendar and how it doesn't show all employees assigned to a job but rather the last one added to the team. This makes it hard to determine where everyone is because of this limitation. Took me some time to realize this does not play well with internet explorer and I wasted a lot of time until I tried Google Chrome. Mobile version is very limited so much so that we found a browser that allows us to open desktop version on ipads etc. Need more color options, print options as far as fonts, colors, etc. Need to make it easier to recognize, enter, etc. additional properties and then switch a job to a different property even after a job has been scheduled but the customer now wants it done somewhere else. Having to delete the original job and then start over to use second property is cumbersome and somewhat frustrating. Documentation is USELESS! enough said. Support desk have been awesome. Adian is phenomenal, Justin (or may be Jason) is good, and there is one female that I have worked with, cant recall her name, that is also quick to provide an answer. On the other hand, there is a new tech who was useless and wasted too much of my time during a crunch time - she needed to admit she needed help rather than putting me on hold repeatedly while she asked, coming back and still not sure, etc. I had to hand up due to backed up incoming calls. Perhaps training needs to be more in-depth before putting someone on their own. Maybe a trainer listening in on a call and being readily available to help her respond? I know there are other shortcomings of the software as it is today but right now I cant recall all of them. However, the support folks ensured me they are logging any comments re: this subject so that these concerns can possibly be addressed in upcoming versions.

Vendor Response

By Jobber Software on May 27, 2015
Hi Peggy! Thanks so much for the review and feedback. As our support team mentioned, your feedback is exactly what helps us continue to refine Jobber. We're moving fast to get as much awesome functionality into the software as we can. With regards to our Customer Success team, glad you've had some good experiences. We're working hard to make sure our new team members get up to speed as quick as possible so they can help you and everyone else out. Cheers, Nick Keyko.
Source: Capterra
May 27, 2015
Avatar Image
Michael C.
Owner & Head Gardener
Real Estate, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 3, 2019

“Jobber has grown with Gardenzilla”

OverallWe've grown from a $30,000 / year hobby business to a $1.2 million dollar business in our fourth year - all built on Jobber's platform. It's hugely reduced admin time, and given us the tools to scale the business and focus on our operations instead of on office admin.
ProsJobber succeeds because it offers enough of what we need - rock solid invoicing, both one-time and many variations on recurring, mapping, scheduling, accepting online payments, and more, but remains flexible. You can turn on and off the features, so you get what you want, without being tied down with the features you don't.
ConsI wish they had a road map, so I knew what features were coming up, and more opportunities to give input on (small) challenges.

Vendor Response

By Jobber Software on April 22, 2019
Thanks so much for your review, Michael! We're so glad we've been able to help grow your business. We're really proud to be a part of your story, and appreciate you taking the time to share your thoughts with other businesses here. Unfortunately we can't share our road map, but we've noted your wishes for this with the team and are always happy to collect feedback on what you're looking for, so feel free to email, phone, or chat away :) Congrats from all of us on the substantial growth!
Reviewer Source 
Source: Capterra
February 3, 2019
Donovan Q.
Owner
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 19, 2018

“Jobber is great!”

OverallA+ mazing
ProsFunctionality, ease of use, very short learning curb and quickly integrated with my business.
ConsJobber Payments does not label their transactions with their name, or my business name. So clients see a random charge on their account and do not have a reference where the charge came from. We have had several disputed payments because of this issue. They take some time to resolve.

Vendor Response

By Jobber Software on September 28, 2018
Hi Donovan, thanks for the review! Glad things got up and running quickly for your business with Jobber :) We're sorry to hear you've experienced some disputes. For Jobber Payments, right now we can't control how the Jobber Payments transaction shows on your clients¿ credit card statements, as this is something solely determined by their bank. We send over the Jobber Payments business name (your company name), your company branding information, and our default statement description of ¿Jobber Powered by Stripe¿. Any or all of those could potentially be listed on your clients¿ statements, so unfortunately we can't say for sure what they'll see. We hope this information is helpful, but if you have more questions or feedback, don't hesitate to reach out to our Success Team and we'll do our best to help. Thanks again for your feedback.
Reviewer Source 
Source: Capterra
September 19, 2018
Verified Reviewer
Consumer Services, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 20, 2019

“Great Software Every Business Needs”

ProsThey have a great mobile app as well as a great interface online. Lots of powerful features that any service related business needs. Affordable, easy to view jobs and what status they are in which is always a huge plus when it comes to keeping track of things.
ConsNeeds a more sophisticated live online booking platform. With where the modern world is going, customers don't want to wait to hear back or call, online booking is the new generation. The service requests is cool and all. But a easy online booking of an actual appointment at a customer selected time is essential.

Vendor Response

By Jobber Software on June 6, 2019
Thank you for taking the time to leave us a review! Glad to hear that our app and many of our features are working for you. And thank you for your feedback and perspective on online bookingwe're definitely sharing that back with our team.
Reviewer Source 
Source: Capterra
May 20, 2019
Avatar Image
Rick H.
Owner/Operator
Telecommunications, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 2, 2018

“Awesome scheduling and billing software/product.”

ProsEVERYTHING ! Seriously, What's not to love about this program? Scheduling, billing, invoicing, customer emails, quotes, auto billing, auto invoicing, the list goes on and on. I have been with this company for a while now and have gotten to see how this software has grown from almost the ground floor. There has been nothing slight of astounding as the updates just keep on coming and the software just keeps getting better and better. I am so glad I was able to be here to see this company and software grow and come into what Jobber is today. A great program designed AROUND the user with all the input from us to get the add-ons and updates we need, Thanks guys for the years of backed support and help for all of us out here !!
ConsI have used the program for quite a few years now and have not come across anything that I would take as a con to this program at all.

Vendor Response

By Jobber Software on September 26, 2018
Thanks so much, Rick! Shucks, you're making us blush! We've been so glad to have you and the team as part of the Jobber community over the past few years :)
Reviewer Source 
Source: Capterra
June 2, 2018
Tessie E.
Public Relations
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
June 1, 2018

“I could not live without Jobber- Our business has grown and works flows increased! ”

ProsI love that I can track my future ordering of products based on the jobs I put on the schedule. The colors really help me be able to see where my employees are and enhance the overall scheduling feature. You can track your employees and where they are during the day just to see if you can add another job while they are in that area. You can add notes or documents onto each job/contact and this is just my go to for everything. You will not regret purchasing Jobber, every time that I had a question someone (not a robot) was always there for me. It very user friendly... I could go on forever``` thanks Jobber for helping my business grow, because of your organization I have been able to focus my attention on other areas of my business... :)
ConsWhen I schedule a job for three different employees I should be able to add them and all of their colors show up on the schedule.

Vendor Response

By Jobber Software on September 26, 2018
Thanks for the review, Tessie! :) We're so glad you and the team are happy with the program, and we'll share your feedback on calendar colors with the team!
Reviewer Source 
Source: Capterra
June 1, 2018
Mark F.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 24, 2018

“Amazing Company”

OverallToo many to count. Invoicing, routing, tracking of trucks, productivity measurements, easy of emailing clients.
ProsWhat don't I like about this software?! This company and it's platform are amazing! Once you get past a small learning curve this software is easy to use. Love being able to tell where my crews are, see productivity on job sites, invoice clients while out in the field, take quotes while out in the field, route my trucks with a click of a button, and easy to use overall. Their customer service is beyond excellent. If you have a problem you can chat live or email them and have a response very quickly within operating hours. If it is after hours someone normally gets back to you within a few hours. Great company!
ConsThere is really nothing bad I can say about this company. The only thing is there are occasional glitches in the system and one time it when down for a few hours. Otherwise it is great.

Vendor Response

By Jobber Software on May 28, 2018
Thanks, Mark! You made our day. Glad to hear Jobber has been such a great fit for you¿we're grateful to be a part of your business!
Reviewer Source 
Source: Capterra
April 24, 2018
Sai D.
President
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 20, 2018

“Jobber is awesome!”

OverallI used to have my crew members write their notes and track their time on client sheets. I then had an employee who collected those papers, input hours into a google sheet, and invoiced through Quick-books online, and managed client information through a different CRM. That employee wound up costing 10% of the monthly income! When they quit, I found Jobber and was able to manage so much more on my own, drastically cutting costs. I have better control over all aspects of my business because of Jobber, and I would highly recommend it to other small service businesses.
ProsThe best thing about this software is that it allows a small company to manage most of its administrative and office needs in one place, by one person. It also scales as you get bigger to allow delegation of tasks to other team members.
ConsWith the new payment collection options, Jobber has addressed the biggest complaint I had with the software, specifically how to address partial payments.

Vendor Response

By Jobber Software on September 26, 2018
Thanks for your review, Sai! We're so glad we've been able to help you get control back of your business. Thanks for being on the Jobber team, and enjoy the partial payments features!
Reviewer Source 
Source: Capterra
August 20, 2018
Kim G.
Office Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
March 8, 2018

“We've been using Jobber for almost 3 years now, and we love it. Very user friendly. ”

ProsHow user friendly it is. We use it as a scheduling software system for our cleaning business. It's great that our staff can easily access their schedule from their phones, and us in admin can go in to make changes on a dime, and it will update automatically. We also use the invoicing portion of the software, which really helps us to keep track of our Accounts Receivables. It's nice to have all of our company/customer info in one place as it helps to keep us organized.
Cons- That there is nowhere to safely store customer's CC info if we do not use the jobber payment program. We've been using Moneris for years, and we're not ready to make the switch yet. - sometimes our cleaners have issues with the app - it will stop working or freeze up on them. - You aren't able to apply a large batch payment for multiple invoices at once. You have to go in and mark each invoice as paid which can be time consuming when we receive a large payment against 50+ invoices at once.
Reviewer Source 
Source: Capterra
March 8, 2018
Angelo P.
President
Consumer Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: GetApp
May 12, 2019

“Jobber Review”

ProsThis software is excellent except for one very important feature!
ConsThe software is missing a day view screen. There support team calls there day view screen the Grid screen. This screen is vey confusing and not functional. When booking more than one job and viewing it on the weekly screen all that you see is colored rows that you have to click on to see the details. This is very frustrating to say the least. I have reached out to there team multiple times but my request has fallen on death ears. Every other competitors CRM platforms have a day view screen! I don't understand why they can not fix this issue. Anyhow I am switching over to Service Monster because of this issue. It's a shame because other than this factor I like the platform.

Vendor Response

By Jobber Software on May 17, 2019
Hi Angelo, thank you for taking the time to share your experience and feedback, and we're sorry to hear there was a gap with our calendar view given that everything else with the software was a good fit for your business. We've shared your feedback with our product team, and it will be used to drive future updates as we're always working on making the software as user-friendly and efficient as possible?especially within our calendar views since they are such a foundational component of how our customers use the software. If there is anything we might be able to still assist with, we're here to help, and we wish you the best for your business no matter what software ends up being the best fit.
Reviewer Source 
Source: GetApp
May 12, 2019
Kirstyn B.
Office manager
Construction, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 23, 2019

“A Great Solution”

OverallJobber has solved a lot of communication issues within our company. It has helped us to become more efficient, and to work better as a team. For me, personally (in an administrative role) it has helped me cut out duplication (before, we were working in three different systems), which means less errors. It also allows a high level of visibility into our business operations which means less confusion for everyone. It's mobile, which means team members in the field can access the information they need to without having to be in front of a computer. This is ideal within our industry. Data is easily managed within the software and can be exported if needed. All-in-all, we're very pleased with Jobber.
ProsThe support staff is, bar none, the best I've ever worked with: they respond quickly, they're efficient, and they really want to help you find a solution for whatever questions you may have. The software is easy to use and is extremely linear, which has been a great fit for my team. Jobber is always updating and improving it's features to fit the needs of it's customers.
ConsBecause it is so linear, there are times where you cannot easily "undo" certain actions you've performed. You need to do things right the first time, and consistently, if you want your data to be clean. While this is sometimes difficult from an administrative point of view, it has been a good thing for my team--who have had to develop repeatable, efficient processes; something they have not had to do in the past. In short, it has forced us to become more detail oriented and accurate which, again, is sometimes frustrating while first learning the software.

Vendor Response

By Jobber Software on April 30, 2019
Thanks for your review, Kirstyn! We're so happy we've been able to help your team streamline operations, and we've noted your feedback. Thanks for taking the time to share your thoughts :)
Reviewer Source 
Source: Capterra
April 23, 2019
Royce A.
Consumer Services, Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
November 27, 2014

“Save time and money and start using Jobber today”

OverallOur company provides two disparate services to home owners, handyman services and residential cleaning services. Finding a scheduling software solution to handle both types of businesses was a challenge. When we finally found Jobber we were very pleased to find a solution that was both complete and yet easy to learn and use. We were able to import our customer base from Quickbooks with no problem. As a matter of fact, the import/export functionality between Quickbooks and Jobber is exceptional. Now, we are able to enter information once (at the time of an estimate) and then use that same information to populate the work order and invoice in Jobber and even export it to Quickbooks so that we have a complete record of the work done in our accounting software. The two products combine to give your business a one-two punch in the battle to manage the amount of information generated on a daily basis. The calendar/scheduling portion of Jobber is also very good. We use the "grid" view and its easy to move jobs during the day or even to reassign to another team member. One improvement that could be made is to add team functionality to the scheduler. From a systems standpoint, this is not easy to do and I'm sure that once the programmers at Jobber figure it out, it will be rolled out to the users. We have just started using the capability to attach files to our customer's profiles. Now, we are able to scan handwritten documents such as estimates and attach them to the Quote in Jobber so that we can always go back and see the original document if needed. One concern with a cloud based scheduler such as Jobber is up time. I am happy to report that up time has never been an issue. The system operates with 99.99% availability. Its ready to use when you need it. Jobber provides exceptional customer service through their chat feature. A tech is always available during business hours.
ProsEase of set up Ease of training - very intuitive to learn Ease of use You can go ahead and start today and use as a calendar. As you become more comfortable you can easily add more of their functionality.

Vendor Response

By Jobber Software on November 28, 2014
Hey Royce! Thank you so much for the kind words! We're so happy that you find Jobber easy to use ¿ that's something we pride ourselves on. Please do let me know if there is anything else I can help you with. Cheers, Aidan.
Source: GetApp
November 27, 2014
Kate W.
Administrative Assistant
Environmental Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 23, 2018

“We love Jobber! ”

OverallWe love jobber, its a great software and has helped us organize the company tremendously!
ProsThis software is fast, easy to use and organized. The options to separate a quote into multiple jobs has been detrimental to our business.
ConsJobber doesnt work well with multiple sales people, you can set defaults but they will be specific to one person. For instance, if you have two estimators and you want the quote to be sent from that specific sales person you will have to go in and change names, company names, etc each time. The default option should have multiple options set to sales persons individually.

Vendor Response

By Jobber Software on September 26, 2018
Thanks for the review, Kate! A Jobber account allows for just one company's branding, but if you'd like replies for emails to go to different email addresses, you can remove the email address from your settings, which will cause email replies to go to the email address associated with whichever user sent out the email from Jobber. If you have more than one company, it's possible to set up multiple Jobber accounts and have them linked, which also might help with separating branding. If you have any questions about this or additional feedback, please reach out to our Success team and we'll do our best to help out. Thanks again for your feedback!
Reviewer Source 
Source: Capterra
August 23, 2018
Clayton N.
President of CLAY-NOR lawn care
Consumer Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
September 4, 2017

“I really like Jobber. It has helped us grown our business in many ways. It is professional for our clients & even our employee's!”

OverallI would also like to see an email notification 'OPTION' where customers would be notified if a job was skipped. There should also be a section for the reason why it was skipped. We should be able to make these reasons whatever we want in the settings... THIS IS HUGE! The amount of time I spend notifying clients we have skipped a lawn cut due to "Minimal growth" or "The lawn too wet to cut" or "Cannot access the back lawn"... This is such an important need of ours. I want to use Jobber for the next 30 years but if these changes do not happen we may create our own program one day - I DO NOT WANT TO DO THAT! OVERALL I WOULD RECOMMEND JOBBER TO ANYONE WHO NEEDS HELP WITH SCHEDULING & INVOICING!
ProsI like the fact that Jobber will not allow you to forget about any jobs, quotes, & most importantly invoices... The invoices are very professional looking. The ease of use of the software is awesome! The help/support there for you from their team is 10 out of 10/Tops/ the best! It does NOT get better as far as customer service goes...
ConsI would like to see us be able to "Bold, italic, underline, etc" the fonts in invoices, jobs, everything! We should be able to format the font the same way we can in say - Google email!
Reviewer Source 
Source: SoftwareAdvice
September 4, 2017
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Jonathan G.
Board Member
Civic & Social Organization, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 29, 2019

“Great app for a small business service provider”

OverallOverall, we do recommend giving them a try to see if it's a platform you find to fit your needs. We actually have been through a few different ones, each with their pros and cons but Jobber has left us feeling like found the one to build and grow with going forward.
ProsEnjoy that it's function takes into account a few little things that apply to a small service related company that we feel was missed in bigger providers (unless you bought something really robust and costly). We're big fans of the scheduling queue feature and it's click/drag functionality. The mapping function for scheduling/dispatching is very cool and something you typically cannot get for software at this price level, so that's what initially won us over. Also has some customization that is always good to have to help tailor something to YOUR biz.
ConsThough it has some customization, a couple more things would be nice as well as a bit more integration with other software and apps (both of which I'm sure they have in the hopper, just not quite there yet).

Vendor Response

By Jobber Software on April 22, 2019
Thanks so much for this thorough feedback, Jonathan! Feel free to send feedback our way (to our Success Team) and it will certainly be used to help drive the direction of the software. So glad to have the Youth Alliance crew on the team!
Reviewer Source 
Source: Capterra
January 29, 2019
Avatar Image
Edward M.
President
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 12, 2018

“Excellent”

OverallI'm able to run my small business like a Fortune 500 business and it looks like one too! Customers, employees and I love it!
ProsJobber has empowered our company to grow from 0 to 400+ weekly accounts in just 2 years by eliminating the billing, routing, staffing and payroll issues we otherwise would be battling. We started out with an excel spreadsheet, but then we found Jobber and it solved most of our problems immediately. Later, they added even more functionality, closing the gap and allowing us to run our business profitably and efficiently from anywhere. The app is great and my team literally has no boundaries, other than their cell phone signal. I recommend it to anyone in a small service related business.
ConsThe built in Google routing doesn't always seem accurate, but that's a Google issue, not Jobber. Otherwise, we love it!

Vendor Response

By Jobber Software on September 26, 2018
Wow, thanks so much, Edward! We're so happy to have you on the team.
Reviewer Source 
Source: Capterra
July 12, 2018
Susan W.
owner
11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 1, 2018

“I LOVE Jobber, and this new feature that makes the app friendlier for admins is so appreciated.”

OverallIt saves me SO MUCH TIME!!!
ProsIt's intuitive. I don't have to try to figure out how things work; if I just use it the way it makes sens, it works for me. With the new feature - team view - I can schedule a job on the fly without switching back and forth between employee schedules.
ConsOnly one small complaint, that there's probably already a solution for that I'm not aware of: When I drag a cleaning from one time slot to another, it doesn't automatically go to the hour, quarter-hour... So if I have it set for 8AM and I want to move it to 9AM, it will often end up with a start time of 8:59 or 9:03. Something random like that.

Vendor Response

By Jobber Software on September 26, 2018
Thanks for the review, Susan! You made our day :) For the time issue you're seeing on the calendar, sometimes this can happen if your browser is not set at 100% zoom, so you may be zoomed in or out. If you're continuing to see the issue, please reach out to our Success team by phone, chat or email and we can do our best to help and troubleshoot.
Reviewer Source 
Source: Capterra
June 1, 2018
Avatar Image
Nathan G.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 2, 2018

“Jobber is easy to use for all business owners despite your tech knowledge. Eliminates paperwork!”

OverallEliminates Paperwork and easy to use!
ProsWe love the SMS messaging and email appointment reminders because that saves us a lot of time on the phone. Appointments that are already confirmed help us so much. The scheduling of the Jobs is very quick and efficient. It has also been great to be able to store a customers card info in the system which makes it more convenient for us to get paid after each pest control appointment but also less hassle for the customer. The employee time logs for Jobber are great as well. They can just start and stop their time each day which makes payroll much easier for accounting company.
ConsWe want to be able to send out more sms appointment reminders. As in more than one. It would help us to be able to send out one like a week or two before then also like one day before the appointment. Have found that many customers dont check email.
Reviewer Source 
Source: Capterra
March 2, 2018
Geoff Z.
President
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
February 10, 2015

“Fantastick Experience”

OverallIts been over 6 months now that we have been using Jobber and I honestly don't know how we functioned without it. As a repair and service business we receive between 4 to 6 new jobs a day typically ranging in duration from half a day to several days for on-site work. Not only are we better able to schedule the crews to be more efficient, the communication to our customers has improved dramatically. When we made the decision to trial run Jobber we simply were looking for an electronic calendar scheduling tool. All I can say is "WOW" - I went from hours of scheduling then calling, texting or e-mailing job assignments to the crews every night from home to actually having the next day's schedules set and distributed to the crews BEFORE I leave the office for the day. Not only did I get my personal time back to spend with family, the crews are better informed of specific job requirements which in turn make them more efficient and productive on their specific jobs. I'm happier, my family is happier, the crews are happier but most importantly my customers are happier. Once we had the crews comfortable with electronic scheduling and task completion we rolled out time tracking; again - WOW. The ability to approve our mobile workforce job related time on a daily basis without requiring paper timesheets and redundant data entry has now allowed my administration staff to reallocate their time towards other process improvement projects. I have two minor issues with Jobber, and that is the linking with our Quickbooks is not quite as seamless as I would have wished and the functionality of the Client Reminders and Website integration is limited. With that being said, I refer back to my original reason for trying Jobber and that was simply to have some form of electronic scheduling tool. We have had numerous interactions with the Jobber support team and they have always been available to take the time to understand our specific issues and offer solutions. In conclusion I would say that Jobber has streamlined our processes, improved our employee morale and enhanced our customer service touch. I would strongly recommend this product to anyone looking for a simple, user friendly and cost effective solution to crew scheduling.
Source: Capterra
February 10, 2015
Amy W.
office manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
June 3, 2018

“Jobber has been the best thing we could have found to help keep our techs organized!”

ProsWe like just about everything. It allows appointment email reminders to clients, the client hub allows clients to view their account, our techs use the option to add notes & pictures to the job so nothing is missed, when the techs arrive & leave jobs we can track their time, customers can pay invoices online, the software syncs to quickbooks easily; there are many more things available that we do use and some we haven't used yet.
ConsOn the accounting side of the software there is no way to create a credit memo or credit balance & sync to quickbooks. We include tax in our prices and there is no option to show that on the invoice - only an option for tax exempt.

Vendor Response

By Jobber Software on September 26, 2018
Thanks for the detailed review, Amy! We're so glad you and the team are enjoying Jobber throughout your whole workflow. We'll be sure to share your thoughts on credit memos and balances with the product team. Thanks again!
Reviewer Source 
Source: Capterra
June 3, 2018
Joseph A.
President
Consumer Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 29, 2019

“Jobber has significantly improved my business!”

OverallI've tried all of the competition, and there's nothing better in my opinion. The price is right, the team is great and they're local to me, and the system is as easy to use as it is powerful. My guys can do everything from creating clients and quotes, to booking jobs, invoicing and sending review links. They do so totally under the control and supervision of the office -- through Jobber. I actually can't imagine not having Jobber at this point, lets hope they don't raise their rates.
Pros- intuitive - excellent customer service - frequent, consistent updates and upgrades - optimizes administration - empowers employees to safely operate more autonomously
ConsIt would be good if a social/environmental cause was integrated into their model. I'd feel better about where my money is going, and many others likely would too.

Vendor Response

By Jobber Software on April 22, 2019
That's interesting feedback and we'll definitely pass your thoughts along. We try to share what we're up to as a company on our social channels, so feel free to follow along there if you're not already :) But we'll certainly keep this in mind. Thanks for the great feedback, Joseph! So glad to have you and the Humane Solutions crew on the team.
Reviewer Source 
Source: Capterra
March 29, 2019
Travis M.
General Manager
Building Materials, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 3, 2018

“Great experience from the start. Using Jobber has been nothing short of life changing!”

OverallWe were able to change over from a paper work system to an online electronic system with confidence. Although there were some trying times, we were able to get through it because of the support from the Jobber team. The efficiency we have in our business now is unbelievable and the ability to measure our efficiencies through Jobber reports is priceless. The greatest benefit of all has been that Jobber has made our people very happy because it has made all of our jobs a lot easier.
ProsThere are so many things that I love about Jobber, but the one that comes to mind is that Jobber is constantly evolving. I am always excited for the latest updates as every one of them has made our processes better which in turn has made our business better. The Result has been some very happy customers.
ConsThere isn't much I can say, I am learning new things about Jobber daily. I don't think it would be fair to list a con on Jobber when I haven't even used it to its full capability yet.

Vendor Response

By Jobber Software on September 26, 2018
Thanks so much for your review, Travis. We're so glad that everyone's jobs are easier! Thanks for being part of the Jobber team :)
Reviewer Source 
Source: Capterra
July 3, 2018
Kevin W.
Consumer Services, Unspecified
Used the software for: Unspecified
Overall Rating
4.5/5
Ease of Use
5/5
Customer Service
3.5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
February 11, 2015

“The absolute BEST way to run a mobile-based service business!”

ProsWhat do I not like? It is easy to set customers up for routine recurring visits or just one time visits. It keeps up with their payment and visit history, I can take credit card payments onsite or offsite. I can put as many notes about the individual client's preferences. I love the calendar grid to easily see what our jobs are. Most of all, I love that my employees can clock in and out from the clients' homes rather than going to a storefront to do that. It saves them time, gas, and is incredibly efficient. The employee can view all the information for that particular client as well.
ConsOne thing I have had continuous issues with is when I terminate an employee or an employee retires and I take them off the jobs that they were assigned to, some of those clients' recurring visits will disappear from the calendar. It will not disappear from their account, but it will not show up on the calendar, which can be troublesome. Most of the time they will be in the unassigned area, but sometimes not. I am hoping that they will fix that glitch soon. I am sure they will. The next is not being able to keep track of the employees clocking in and out areas. An employee can easily milk the clock by not being honest about where they are when they are clocking in and out. The GPS waypoints need some improvement to make it easier to see the most important things like where they are when they change their time, clock in and out, etc. It would be awesome to have the address or estimated location when they clock in and out.
Recommendations to other buyersLook to see if it is an all-in-one package, such as Jobber. That is what I love about Jobber. It literally has every function so that you don't have to get a million different applications or software programs to carry out all the functions of running your business.
Source: SoftwareAdvice
February 11, 2015
Verified Reviewer
Construction, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 6, 2019

“Jobber saved the day”

OverallOverall I'm very happy with this app. Starting a new job at a busy full service lawn & landscaping company with no existing job tracking was a giant headache. We needed something to help keep track of where all the crews needed to be, outside of an excel spreadsheet on the owners computer. We started with the free trial while I set up the new app and tried to sell the owner on why it was worth the cost. We had our own dedicated sales rep that was easy to contact and helped through the entire set up process. Our crew leaders now use the app every morning instead of calling in to find out where they will be that day and the office has real time access to where they have been and where they are going.
ProsQuickbooks integration Ease of Use Customer service and support Fully customizable access for users
ConsRequires manual push to sync with QBO Have not figured out how to delete a recurring job, have to delete individual entries

Vendor Response

By Jobber Software on August 19, 2019
Thanks for your review! So glad to hear Jobber has been a help with keeping everyone organized. To delete a recurring job you'll just need to get into edit mode of the job (click the edit button in the top right corner) then click the delete button in the bottom left corner. We'll then give you some options on what to do with any future incomplete visits that may be on the job, if any. Feel free to reach out to our Success team by phone (1-888-721-1115), online chat in your account, or email, and we can . Glad to have you and the whole crew on the team :)
Reviewer Source 
Source: Capterra
August 6, 2019
Lyndsey W.
President
Environmental Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 18, 2019

“Highly recommend this software!”

ProsJobber has a lot of great features including the ability to easily schedule an appointment in the office or on the go. The app has the same functions/abilities as the desktop version. Technicians have the ability to update jobs while on site to keep customers and office staff up to date on all projects.
ConsWhile each job we perform is specific for the location, there are a lot of the same pricing line items that are used per service line we provide. It would be nice to be able to group line items together to make pricing more streamlined. Also, while a customer satisfaction survey is available, it needs more customization available and it needs to be available to interface with google or other online review boards.

Vendor Response

By Jobber Software on April 22, 2019
Hi Lyndsey, thanks so much for your feedback. Integrations for reviews is definitely aligned with what we're hoping to offer businesses, so thanks for sharing that feedback. We do have some betas that may be aligned with what you're hoping for currently, so feel free to reach out to our Success Team about this to learn more :) We'll be sure to send your feedback on grouping together line items to our product team as well. Thanks for taking the time to leave us a review!
Reviewer Source 
Source: Capterra
February 18, 2019
Verified Reviewer
Environmental Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
1/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: GetApp
January 24, 2019

“Great for what it does, if you mostly work in this software.”

ProsIt's great for scheduling with the exception of lacking schedule assist features. It's also great for managing invoices, and estimates.
ConsThe syncing with quickbooks is a joke. It's unreliable at best. Taking payments through jobber proves to be difficult if you do any type of prepayment, or would like to take deposits for your estimates. They instruct you to email yourself their estimate and follow the link entering the payment as if you were a customer. The solution for prepayments? Create an invoice and delete it after the job is done and you create a new Invoice.

Vendor Response

By Jobber Software on April 22, 2019
Thanks for sharing your thoughts and we're sorry to hear that our payments flow isn't ideal for your workflow. It sounds like you've spoke to our team about this, but we'll also note your feedback for the team. We've recently made some updates to our deposit collection process, so hopefully that helped out with what you're referring to. As always, don't hesitate to send feedback our way or chat, email, or call us to go through your workflow. Thanks again for taking the time.
Reviewer Source 
Source: GetApp
January 24, 2019
John S.
President
Facilities Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 20, 2018

“Super Time-Saver!”

OverallJobber has been very helpful in saving us time in the office: it is great at record-keeping organization and scheduling appointments, billing is quick and easy, and it releases updates consistently aiming to better the product. Customer service is responsive and generally helpful. Most features are intuitive, although there can be a learning curve since there is so much that Jobber can do. Overall we have been impressed with the quality of the software and would highly recommend it for any similar businesses.
ProsSaves time, great scheduling software, and it is immensely helpful to have everything linked together for customers.
ConsI did have a glitch once when syncing to QuickBooks, but I suspect QB was the problem, rather than Jobber. Even so, Jobber customer support was helpful in resolving the issues that arose.

Vendor Response

By Jobber Software on September 26, 2018
Hey John, thanks so much for your awesome review! Really glad to have Enviroquest on the Jobber team :)
Reviewer Source 
Source: Capterra
August 20, 2018
Jeremy H.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 1, 2018

“The perfect system for my business!”

ProsEase of use. And for what I get for the price I pay. Jobber is a vital part of my everyday life. It helps keep me on track. Having jobber allows me the extra time I need to see more customers and in the end make more money.
ConsNothing major. Just little things here and there I'd like it to do certain things but it can't. For instance. When I send a quote, sometimes I list out several options on the same quote for the client to look over and decide. It would be nice to be able to hide the subtotal at the bottom rather than each option price be totaled at the bottom. But it's just little things like that.

Vendor Response

By Jobber Software on May 28, 2018
Hey Jeremy, thanks so much for this feedback! It's awesome to hear Jobber is allowing you to save so much time and grow your business. We'll certainly share your thoughts about options on quotes with the product team. Glad to have you on the team!
Reviewer Source 
Source: Capterra
May 1, 2018
Joshua S.
Owner
Construction, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: SoftwareAdvice
September 8, 2017

“Great web based software”

OverallOverall, this is the best program IMO of the 4 or 5 I tried while looking for something that would work for my business. Customer support is great. And I like some of the different ways I can customize information for unusual jobs that come up from time to time.
ProsThe ability to generate quotes, then turn them into jobs, and once completed into invoices, and do it with minimal steps. This frees up time for me to focus on building new business, and enables my employees to do some of what I used to have to do. Also useful is the ability to attach notes both to a customers information, as well as to individual jobs, which is useful for both passing on special requests a customer may have for all jobs, as well as information that is specific to a particular job.
ConsThe program rounds financial numbers slightly different than accounting programs such as QBO. Which means that when we sync to QBO, there are often several minor corrections of 0.01 cent that need to be done. Would be nice to see that changed.
Reviewer Source 
Source: SoftwareAdvice
September 8, 2017
Candice H.
Office Manager
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
November 1, 2018

“Time Saver”

ProsWe used to spend hours every month invoicing through Quickbooks and manually modifying routes on Word. I knew there had to be a better way. After doing research we decided to try Jobber. EVERYTHING is in one place now, invoicing and routing! Everything is automated and is ready as soon as our employees need it. When we first signed up we had a few questions, the Jobber support team was instantly available to help through their chat feature and phone in. We are so happy with Jobber , they are forward thinking and constantly improving their system based on feedback from clients.
ConsI wish there was the ability to put the pools in a certain order indefinitely so that we don't have to do it each week, or memory.
Reviewer Source 
Source: Capterra
November 1, 2018
Polly H.
Business Manager
Consumer Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 14, 2018

“Marvellous Mums review”

OverallEase of invoicing monthly and scheduling who is where
ProsScheduling element, and colour coding cleaners. The link directly to invoicing.
ConsWe need to be able to see a top level view of which cleaners have which clients on each day of the week - not date specific. So who has Monday cleans, etc... would help us hugely. And printer friendly views for cleaners without smart phones! (we still have some)

Vendor Response

By Jobber Software on September 26, 2018
Thanks for the review, Polly! If you haven't already, please reach out to our Customer Success team as they might be able to advise on a workflow that could help see where your cleaners are on weekdays through our Jobs or Visits reports depending on what you're looking for and how you're scheduling. It's worth a shot! Day sheets might be a good help for users without smartphones. Thanks again for your review :)
Reviewer Source 
Source: Capterra
August 14, 2018
Verified Reviewer
Individual & Family Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 16, 2018

“Our staff love Jobber!”

OverallJobber really provides us with everything that we need for client services in the field. There isn't a single feature that jobber has that we don't get benefits from.
ProsJobber helps us manage so many different field staff in one place. They are always updated and trying to improve their product. We like that field staff schedules, client invoices and staff time-sheets are all in one place and easy to use.
ConsThe reporting is a little lacking and sometimes when we have issues it feels like customer support is saying good luck chuck, we understand that they can't fix every problem but there has to be a way to say "sorry we can't help" and not make your clients feel like you breezed over them. The reporting is really their biggest area for improvement.
Reviewer Source 
Source: Capterra
April 16, 2018
Ethan J.
Maintenance Manager
Construction, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
April 11, 2018

“Good Short Term Solution for Small Businesses”

OverallI did a lot of research to find the best software for our small business and Jobber solved most of our problems, but created a few also. It's not flawless and it needs some improvements, but it's the best thing out there to help keep you and your team organized with jobs and reporting time.
ProsSet up online payments, work order submissions, recurring jobs, etc. Very user friendly, easy-to-use interface. Modern design and looks good and feels good. Instant chat is quick and people are fast to respond.
ConsNo good way to make product suggestions for software. Customer service usually gives you a round about answer that doesn't solve your problem. They implement new ideas, but it never seems like the ideas are coming from their customers. Time sheet reports are only shown by time entry and not by day (making it VERY difficult to calculate overtime) No way to easily download or access all photos taken and attached to jobs.
Reviewer Source 
Source: SoftwareAdvice
April 11, 2018
Norrie H.
Environmental Services, Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
August 21, 2014

“Jobber Application Review”

OverallRunning a small Landscaping Grounds Maintenance business requires a certain amount of paperwork and organisation. With paperwork and IT not being my strength I had to find a way to help me with the day to day running of a business in terms of scheduling, invoicing, quoting for work which would often take up to two to three full days accumulated each month. I started to search for an application to help in this process and came across JOBBER, I was given a free 28 day trial, well this was the best thing i have ever done, it so simple but yet genius in the first month it reminded me of over £800 of invoices i had forgot about and it is a joy to use even enjoyable for a non computer dude. It has actually made me enjoy my work more as endless mind numbing paper work is now a thing of the past. IT has also helped me to want grow my business again but never wished to before because i new paperwork wold increase equaling a headache. I cannot stress enough how great this programme is for the small to medium sized business and would always tell anyone thinking of a way to make business easier to give the JOBBER trial a try there is nothing to loose and everything to gain. I LOVE IT. well done JOBBER. OH and i am not paid for this review its from my heart and feel it should be praised for what it has done for me!!
ProsSimple, looks extremely professional, very affordable, great to have the addition of a phone app, its like having a PA without a voice, help is always at hand should you need assistance
ConsHonestly not found any yet and if there is any cons the pros for me would out weigh them everytime

Vendor Response

By Jobber Software on August 22, 2014
Hey Norrie! Thanks so much for the kind words. It makes our job so rewarding to see that what we're doing is impacting business operators like yourself in such a positive way. From day one it was a pleasure working with and supporting you in your Jobber adventure. If you need anything in the future, don't hesitate to give me a call. Cheers, Nick Fisher
Source: GetApp
August 21, 2014
Ray B.
President
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
July 20, 2018

“Very good”

ProsEase of use for my team. I like to schedule reoccurring jobs years in advance. I like the batch invoicing.
ConsI would like to see text messaging reminders for task to the team. This is when a last minute job or emergency call comes in after the days schedule has been made. If the team member does not look at calendar they will miss the added job. Also would like to be able to text customers a invoice when in the field.

Vendor Response

By Jobber Software on September 26, 2018
Thanks for your feedback, Ray! We're glad to have Greenline as part of the Jobber team. Push notifications might be helpful for what you're looking for. If your team has notifications enabled for the Jobber app, they'll be notified on their phone or tablet if a job has been added or updated for that day. If you have any questions about push notifications, please reach out to our Success team and we'll be happy to help! As well, SMS functionality for invoices is something we can definitely share with the team!
Reviewer Source 
Source: Capterra
July 20, 2018
Avatar Image
Kris B.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 1, 2018

“Not perfect, but the best out there for a company like ours.”

OverallRuns all of our CRM. A real time saver.
ProsVery flexible and robust while still being easy to learn and teach others how to use. Jobber has a good balance of features while still not having so many options that the system is too complex.
ConsLike most software, there are some legacy inconsistencies on naming conventions and design as new features are implemented.

Vendor Response

By Jobber Software on September 26, 2018
Hey Kris, thanks for the review! We're always making updates to the software, and we do our best to keep terminology within the software consistent as changes happen and keep visual changes as least disruptive as possible. If there's ever anything that stands out, don't hesitate to let our Success team know and we'll be sure to get it on our product team's radar. Thanks again! We're so glad to have you on the team.
Reviewer Source 
Source: Capterra
June 1, 2018