# Page 29 | Jobber Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 29 - Is Jobber the right Field Service Management solution for you? Explore 1420 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127994/Jobber/reviews --- Jobber 4.6 (1420) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Page 29 - Reviews of Jobber ## Showing most helpful reviews Showing 701-725 of 1420 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TH Tamara H. Office Administration Construction Used the software for: 1-2 years ### "Satisfied Jobber Customer" July 11, 2023 5.0 Overall Jobber saves us alot of time for day to day opperations and makes it easy to schedule and bill our clients. We are very happy to have found this software and are looking forward to all of the additional features they are coming out with. Pros The features we enjoy most about Jobber are the ease of use when it comes to scheduling. It is very user friendly to add visits or move the schedule around if needed. Also being able to create notes in each clients profile or for a specific job is a great way to keep up to date on what jobs are still in progress or are finished. Jobber is working great for us and we are very happy to continue using this software with all of the new features they are rolling out. Cons There are some features when it comes to scheduling multiple visits that could be streamlined but overall it is workable to get around this although it is time consuming. Review Source Response from Jobber Software July 13, 2023 Hi Tamara! Thank you for leaving us a review. It is always wonderful to hear from folks using Jobber, and we appreciate you sharing your experience with us. We are rolling out new features and improvements from time to time. If you ever have feedback, always feel welcome to call or chat with our Support team to share it with us. Glad to hear that things are going well! Take care! JO Josh O. Owner Consumer Services Used the software for: 6-12 months ### "I should have done this sooner - Using Jobber gave us a lot more potential to grow " November 10, 2022 5.0 Streamlined, Automated, Easy to use, Room for expansion, Loads of potential. 100% worth the money Pros I have almost 100 jobs a week being accomplished in our business and it takes me an average of 15 minutes a day to hande all the logistics. It saves so much time and allows me to have so much freedom to grow the business. Cons Honestly there's not much. If I had to say anything it would be the cost but i'm just cheep LOL. Its definitely worth it at the current cost. The customer service you get from them worth the price. No one wants to be treated like a number, these guys treat you like a values client Reason for choosing Jobber I'm sure House Call pro is a good platform but I felt treated like a number and they just raised the price on my friend without much notice. I don't think that's good business. Jobber was known for its good customer service and support. and they delivered for sure. Super happy I went with Jobber. Review Source Response from Jobber Software November 21, 2022 Hi there Josh! It's great to meet you. Wow, it is absolutely incredible to hear your review here- our Support team is going to be so happy when we share this back to them! You're always welcome to give us a ring and let us know how we can help. Thanks for your time today. RW Raymond W. Owner Consumer Services Used the software for: 2+ years ### "Such a lifesaver!!" April 20, 2023 5.0 The customer service is the real winner in this company. They will always go above and beyond to get things figured out for you no matter what it is. Pros 1\. Having our own number when we were on the grow plan was fantastic. 2. Two way texts and appt confirmations3. Route scheduling4. Being able to design your own work orders and invoices with adding your own fields. Cons The fact that we love having all the features of the grow plan but we are a two person company and cannot see paying that much for it. We should be able to add on features. Reason for choosing Jobber The features Review Source Response from Jobber Software May 3, 2023 Hey Raymond! We appreciate you taking the time to share your honest feedback with us very much, thank you! Given that you're a two person company it makes sense that Grow would be a bigger commitment and adding on features as needed instead would be more of an ideal solution for your needs right now. That's good to know! Our Support team will be so happy to hear they've been able to help you out in the past and that you had a great experience with them. Thanks so much again! EW Emily W. Owner Consumer Services Used the software for: 1-2 years ### "I love Jobber! The scheduling, quoting, invoicing, custom fields, etc are just what our biz needed." March 15, 2018 5.0 We are a much more organized team with this software. It keeps track of all of our documents, maps, estimates, invoices, order forms etc that used to be spread all over the office, in a stack of papers to be filed or in a paper file that no one ever bothered to look at. We are much more easily able to quote and retrieve quotes and send them to our customers in a really professional looking e-mail. It's great to have the scheduling work with the client database and the invoicing software...it really just make the whole client process quite seamless. Pros Hard question as there is SO MUCH I like. The scheduling is great as the calendar is really easy to work with and has customization features. It works excellent for just one or a whole team of people. The quoting feature is phenomenal and was revolutionary for our business. Not only can we now easily keep track of quotes and attach maps and other docs to the quotes, the whole quote and attachments are converted to the job when we close. Life changing. Notes and such no longer get lost as paper copies and our team is ALL informed of what is going on with a job. Jobber also generates a reminder for us to follow up with the customer a couple of days after the quote, which is quite handy. Jobber automatically sends 2 reminders to our clients that we are coming out, which they love and makes us look great! The guys have the ability to map the property with a push of one button and send a quick "on our way" text message to the customer. Customer service is always a phone call or chat away and everyone is always fantastic and super helpful. I love all the custom fields to store serial numbers, customer details and lots of notes. The tags are also very helpful to sort customers into different categories for easy reference. Overall, Jobber is definitely one of the best things we've done for our business. I highly recommend. Cons I wish the app had similar functionality to the desktop; however, strides towards this have definitely been made in the past year. I would like "estimate" to be added like a task, event or job, blending the features of a job (reminders sent) and task (no invoicing necessary). I would like transferable fields to be more customizable by me and more flexible overall. I would LOVE to be able to start with one customer service person and finish the issue all the way through with them instead of switching if the issue takes a bit of time. I would love to be able to add automatic follow up and templated e-mail follow up based on category of job. It would be nice to have the option of paying Jobber Payment fees monthly instead of per transaction. All of these things are so minor, but would be helpful to change/add. Review Source JH Jim H. Water Treatment Administrative Manager Consumer Goods Used the software for: 6-12 months ### "Jobber is a great job scheduling, quote & invoicing platform. I would recommend it to anybody." March 15, 2018 5.0 I already answered that question Pros The website is easy to navigate. Employees can easily see their jobs in mobile app. Entering client & job info is a breeze even for new employees. Live chat is available and the issues I have had have been easily solved via live chat. Quotes are easy to find in the system and can easily be converted into jobs with minimal or no extra data entry. Invoicing is easy and seamlessly integrates with quickbooks. Once I turn on Jobber payments, customers will have a very easy way to pay their bill that is just as simple as PayPal (our current payment platform). I can tag clients into any kind of group I can think of. The biggest way we will use tagging is for delinquent Invoice customers (we are blessed not to have many). Any employee who tries to enter a new job for a client in this category will see a tag reminding us to get paid for past work before agreeing to a new job. There are ways to track past due invoices but not all employees can see that info. Automatic emails and sms templates in Jobber can be easily customized for our business needs. Automatic customer reminder emails and sms is awesome way for customers to remember appointments. Customers via email link in their quote can request quote changes. Customers via email link in their quote can accept a quote and sign-off on it which makes converting a quote into a job very easy. Notification of an approved quote is emailed to me and the dashboard in the program notifies me. Cons Can't do line item discounting on quotes...customers like to see normal price next to discount price....also certain items on a quote need a discount without discounting the entire quote....currently a discount can only be shown after the subtotal and the discount will apply to the entire quote, discounting labor before discounting a taxable item. Can't send generic quotes easily...sometimes we want to put several options on a single quote but the program tallies all the dollar amounts together and puts an outrageous total at the bottom...we have lost business due to a customer looking at the "total amount" of a quote and freaking out because they don't realize the quote tallied all the options together. Can't make job forms mandatory for employees to complete before closing out a job thus making it harder to hold employee responsible when certain details are missed in a process. Products and services reports can be skewed on the dollar amounts because again sometimes discounts are applied on an invoice but Jobber only allows for a discount on the subtotal (rather than line item)...this makes it hard to get an accurate dollar amount when doing reporting on specific items we sell. As far as I can see, Jobber reports will not take into account discounts given during a specific period of time. The automatic quote follow up feature can only be viewed on main website. There is currently no way to make it visible to an assigned employee on the mobile app. Review Source CY Chris Y. owner Consumer Services Used the software for: 1-2 years ### "JOBBER HAS IT ALL BUT FALL SHORT ON THE BASICS" September 12, 2017 2.0 The basics of what Jobber is built around is route scheduling and can do so much more. The basics of being able to simply organize routes while out in the field (like other apps offer) has been overlooked Pros Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber. Cons The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee’s stand point that is easy enough. Click on the first job for the day and they are off . . . . . First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs. FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click. JOBBER needs to be able to allow us to set up routes as a whole NOT just individual’s one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a “MONDAY A” route and or a “MONDAY B” route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee. WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn’t work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes. Review Source MD Martin D. Director Construction Used the software for: 2+ years ### "Jobber - a must have company working in the field" July 21, 2021 5.0 Jobber is at the heart of the business. Everyone know where to look for information; administration, scheduling, field service, accounts and customers. We have used it for 7 years and would recommend it without fail for any business running field operations. Pros Job recording is so easy - doing this properly means that the rest of the workflow becomes a breeze. The calendar makes it simple to review and update the workload dynamically. Quotes and Invoicing are no longer a chore! During invoicing, standard charges can be applied via dropdowns to speed up entry. Manual entry is just as easy. And the relevant charges are automatically applied. I then just press the button and it is emailed to my customer! The Client Hub lets the customer look at activity online and saves us time answering customer queries. It also makes us look good - an efficient company, well organised and customer focussed. Cons Whenever I have been faced with having a feature in the software, either I email the support team or someone has beaten me to it and the feature comes out in one of the releases of software. So, I have no 'cons' for the software. It works perfectly for the way I work rather than me having to adapt my business to work with it! Review Source Response from Jobber Software July 26, 2021 Hi Martin, Thanks for taking the time to leave such a lovely, detailed review. We're so happy to hear that lots of your suggestions are becoming part of the program. Be sure to keep those great ideas coming, as Jobber has been and continues to be built off of customer feedback just like this. It has been a pleasure working with you for these past 7 years and we appreciate you trusting us to work with you. We look forward to being on your team for many more years to come. Have a great day! MR Mark R. owner Used the software for: 2+ years ### "if you expect to grow your company, don't go with the jobber, go with SingleOps.com" June 1, 2018 1.0 Pros I'm not going to take it away from jobber completely. Your customer service is awesome. They are super friendly, it got great attitudes. They answer the phones all the time. Except when they're in meetings anyway. But regardless they're very good at getting back with you and finding you good answers. Also, their user interface while I have a problem with a few things, for the most part is super super simple and intuitive. They are very good if you're a small business. But that's the problem. Is that where you're wanting to stay? I didn't think about it for years ago when I started. And now I kind of wish that I didn't. But I'll get to that here in a second. Cons Their data export is horrible. If you want to see a clear picture of where your calls are coming from, you have to download for 5 files and concatenate them all and try to piecemeal them together to understand and have a full database file of your own clients. Honestly, that stinks. They don't give you an API, because they say that the one that they had slow down their servers and they don't want to offer that level of service to small businesses. Do you see what I mean? If your small they'll do business with you, but if you want to grow, they're not willing to go there. So, if you want to grow, don't go with jober. Instead go with single Ops. They have an API. This may not mean a lot to you now, but once you start dumping high amount a month in advertising, you absolutely want to know where every single call is coming from. If you don't, you end up wasting thousands of dollars a month. And jobber will not give you the API. Worse, they could give you an API on a limited basis. For example they could limit it to Tim queries a day. That would not slow down their server significantly. But they don't. And that stinks. So you get all of this investment training all of your people with a specific system, and then once you start growing you have to leave. For this reason, I wish I would have gone with single Ops II begin with. Review Source Response from Jobber Software June 28, 2018 Hey Mark, we appreciate you sharing your feedback. Our goal is to help our customers be successful, and often success means growth, so we would appreciate the opportunity to hear more about your export needs and workflow so we can share that with our product team. We also might be able to offer some advice or workarounds, and further explain our API approach. Someone from our product team will be reaching out today, so please keep an eye out for an email from us. Many of our customers sustain an efficient workflow in Jobber as they grow their businesses, but we do know that every business has different needs and hopefully we can find a way to make your evolving workflow work with Jobber. MW Marcus W. Owner Environmental Services Used the software for: Less than 6 months ### "Good Software.....Greedy Management" October 11, 2021 4.0 Pros I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features. Cons I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache. I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month. Reason for choosing Jobber I am reconsidering my choice because I am so disgusted that the very basic feature of adding pictures to line items has been removed. Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/) The scheduling with Thryv is a nightmare. They send notifications to clients every single time you do anything and is very obnoxious. The "advertising" is a complete joke and waste of money. It does not bring in business and they think they can charge a ton of money for it. Also, they were very crooked with the billing and try to continue charging for services well after they've been cancelled. Review Source Response from Jobber Software October 14, 2021 Hi Marcus, thank you for taking the time to share your feedback. It's wonderful that you're finding Jobber easy to use in running your day-to-day operations, and that you're enjoying the scheduling features. We are always eager to learn about how we can improve, and we are very sorry to hear about your negative experience. Our team would love the opportunity to directly discuss your product feedback, and better understand how these features would positively impact your business. Our support team is available from 8am-5pm MT, M-F at your convenience by phone (1-888-721-1115) or email (support@getjobber.com). We would be happy to address your concerns about your subscription and feature changes. AS Alex S. owner Construction Used the software for: 6-12 months ### "Rip off for the price" September 27, 2022 3.0 Customer service was great when i had the Core subscription, as soon as i downgraded, it was like i was not worthy of their time. Poor customer service overall and very expensive product. Pros the ONLY pro about this is during the free trial when you get all access to everything. other than that...read my cons section. Cons If you could batch export invoices that would be amazing but you take all these basic features away as soon as the user goes to LITE addition without even stating you lose almost all features of this software. even paying your ridiculous price for the LITE version is not worth it! Have to be a big multi million dollar corporation to afford this software. Using the Core service was great at discounted price but when it shoots to $75 CAD a month for what is still basic service, its a rip off. Lowering my service to save costs to LITE addition gives you absolutely no features of this software. Review Source Response from Jobber Software October 11, 2022 Hello Alex! Thank you for leaving us a review and for your feedback regarding our subscription pricing and the features included. If you would like to continue discussing our available plans and pricing, please send us an email to support@getjobber.com and we would be happy to go over what is currently available. Hopefully we can get you onto a plan that is within your price range and includes the features you need! Thank you. MH Megan H. Office Manager - Bookkeeper Construction Used the software for: 6-12 months ### "Jobber Does it Better" June 1, 2023 5.0 We love Jobber. We have had a wonderful experience and continue to have a wonderful experience every single day. We are very very heavy users of this product and we are very happy with this product! Their customer support is phenomenal as well. Available by chat almost always within a minute or so and they are always INCREDIBLY helpful! Pros We love the Jobs being able to be assigned to our Tech's and crews in real time. We love the GPS feature for when homeowners claim that a crew member was or was not there when they said they were. We love the invoice and payment all being directly attached to the job for easy research or review. We love the scheduler and the ability to send booking confirmations in multiple formats. We love the automated Job Completion emails (especially for our property manager clients). There's more but it would take too long. Cons The only thing I don't love about Jobber is when I want to send a booking confirmation or an invoice to a tenant AND the property manager, it will overwrite the phone number in the Client's field due to our connection with Quickbooks Online. It is a glitch that they don't have pointed right at this time, the newly added phone number automatically gets added as the "Main" phone number for the client and then when it syncs to QBO it overwrites the main number in QBO and keeps overwriting the phone # as Main back and forth until we can catch it and delete the auto saved phone number and remark the Client's phone as the main phone. It is a clunky process for us. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing Jobber Cost of the product and the customer service aspect is what caused the final decision to be Jobber Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Quickbooks time did not integrate the hours to the projects properly so even though the Project was in Quickbooks and QB Time they did not speak to one another nor were the invoices attached to the Project correctly and 2 separate log ins for the same software is time consuming and clunky. Needing to have two log ins for our Techs, 1 for time tracking and another for expense tracking and then another for the calendar for our clients and staff was just far too much for our crews to manage while in the field and on the go. Review Source Response from Jobber Software June 6, 2023 Hello Megan! Thank you so much for the wonderful review. We think it's great that you are benefitting from the GPS waypoints feature and the client communications tools. We love that you love, invoicing and Jobber Payments! Thank you for the feedback on the client sync with the Quickbooks Online Integration. The Support Team is always happy to help and we are so glad that you are having such a fantastic Jobber experience. Take Care! RA Rich A. Executive Director/Owner Consumer Services Used the software for: 2+ years ### "Jobber - MY Business OSS" December 4, 2020 4.0 My overall experience with Jobber has been quite positive as it helps me immensely run my business. It is my OSS today. It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting. I just wish I had more robust reporting features with it. Pros Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too. Cons Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing Jobber Workflow was stronger with Jobber for our business needs to support landscaping, homewatch, pool and storm readiness services on a single converged platform. However, we did keep Quickbooks for financial tracking and reporting. Review Source Response from Jobber Software January 16, 2021 Hi Rich, thanks so much for your review. We're glad things are going well overall, and have noted your feedback for more advanced reporting. We're always looking at providing better business insights to our customers, so if you have additional info you'd like to share with us don't hesitate to reach out to our Success Team and we can collect that for our Product Team. Cheers! CH Christa H. Accounting Construction Used the software for: 1-2 years ### "Jobber is #1 helping any business to GET THE JOB DONE! " April 20, 2023 5.0 Jobber helped to complete the gap and provide a spot where every memember of our business from the Owner to the Job site employee, from the job site to the office and then from the office right into the customers own portal. Ease of use is top notch! Pros Mobile usage, invoicing, customer management, credit card processing, Live texting and complete company involvement. Cons We do not have a con list. We love it!We can't say enough about the ease of usage of the entire program. Alternatives considered [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/)[On-Screen Takeoff](https://www.capterra.com/p/121585/On-Screen-Takeoff/) Reason for choosing Jobber Nothing compared to ease of usage without compromising features. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We wanted a program that would assist us in making the field workers a part of the business circle. WE GOT THAT NOW for sure! All while increasing revenue. Review Source Response from Jobber Software May 3, 2023 Thanks for your review, Christa! We are so thrilled that using Jobber has been such a positive experience for you and your team and that you've been finding it easy to use as well. Thanks again! Christina A. General Manager Construction Used the software for: 1-2 years ### "My favorite! " December 9, 2021 5.0 A great software for field based businesses! Pros This product was so easy to learn. They have a fabulous service department if you need support, but it fit my needs with no intervention necessary. Cons My one complaint is that it was difficult to import client information, mostly had to be done manually. Also impossible to export client details, must be done manually. Review Source Response from Jobber Software December 14, 2021 Hi Christina, Thanks for taking the time to leave us a review, we appreciate the kind words and the feedback. We have taken your feedback and shared it with our product teams regarding the import and export functionality. Thanks for trusting us with your business and have a great week! MC Mariela C. CEO Consumer Services Used the software for: 6-12 months ### "Overall good but ..." December 18, 2021 4.0 Pros I used this software for a year in a home cleaning business. I liked that you can get a file for each client with their jobs, so it's easier to find them in case you need them. And at the same time you can keep the instructions saved depending on the job. Also is friendly to schedule if you have different teams. The app is easy to use for workers and leave written instructions. Cons \- The dashboard in the app is not good. I always had to login through the browser to manage the jobs. - I never could use the text message since it was not available in Australia. - Monthly/year payment is the same even when you don’t get all the features. - Reports are not sync with #job vs #invoice, so if you cancel your subscription you need to be aware about the description to find the correct job+Invoice. (jobs numbers are different than invoice number). - I cancelled my subscription few days before to don't get charged the year but they did charge to my card anyway. So I have lost the currency conversion change (USD to AUD). - I cancelled my subscription because I am closing the business, but they don't have a cheaper plan so don't loose all the data for the transition. for that I've switched to SERVICEM8, which you pay for what you use and has better features. Switched from [ServiceM8](https://www.capterra.com/p/110711/ServiceM8/) Because it has better plans and features. Review Source Response from Jobber Software December 21, 2021 Hi there Mariela, thank you so much for taking the time to share your review! It's wonderful to hear that you loved Jobber's features for running your home cleaning business. All of our product updates come directly from customer feedback, and we are always looking for ways that we can improve. I will be sure to share your product and subscription feedback with our development teams. If you have any further thoughts you'd like to share or are ever back in the market for software, we would love to connect with you! Our support number is 1-888-721-1115, and you can also reach out via live chat. All the best. GH Garrett H. Owner Construction Used the software for: 2+ years ### "Basic Product" May 1, 2023 4.0 We have gone to a different product for takeoff and task scheduling but keep Jobber for estimating, job, and employee scheduling. Pros It is easy to use and is great for a small company with relatively small construction or handyman jobs. Cons It is not made for large phased jobs, task scheduling, or detailed estimating. There is no takeoff or drawing tool. You cannot do progress payments. Reason for choosing Jobber Familiar since used in a prior company. Review Source Response from Jobber Software May 19, 2023 Thanks for your review, Garrett! We're happy to hear that you've been able to make Jobber work for your business and would love to learn more about the improvements we could make to help tackle that scheduling side of things for you. We're always looking for ways to make Jobber better, so it would be great to better understand in what cases a drawing tool could help your team out too! Please feel free to reach out to our Support team at 1-888-721-1115 (ext. 1), support@getjobber.com, or by live chat. VR Verified Reviewer President Consumer Services Used the software for: 6-12 months ### "The Best Customer Service and Great Software" June 30, 2018 5.0 Putting tablets in the field with time tracking saved us at a lot per month in labor by holding workers accountable. Administrative time/hassle was greatly decreased. Probably save 3-5 hours a week over old software (Zenmaid). Peace of mind. It is very very nice to feel like I have a team (Jobber's support) to help us if we have any issues. It's like a free insurance policy. Pros I bought a cleaning company summer 2017 that does about 500 homes per month, and needed to switch from the clunky and often failing cloud-based software we used before. I talked to several companies like Jobber, but was blown away by Jobber's level of customer service. They explained things and helped me for as long as I needed them to, to feel comfortable with switching to them. We are about four months into active use now and my expectations have not been unmet in any regard. The continued support is amazing -- any time myself or my office people have questions we hop on the chat and are quickly responded to. The best part is that Jobber continually gets better -- they are continually seeking ways to add more value to their product. User-wise, this product is great. It is so fast to navigate (no lagging between pages or searching for something). We have six crews in the field with tablets, and are able to see when and where they check in and out of each job. We can pull up a map view and see all the homes that are done so far in the day. We can easily add a crew to a home if we want to send additional help, and their tablet is automatically updated with that information. If you decide to use Jobber, be sure to know what you are doing when you enter all the customer information. Pay attention to the different areas of custom fields "Client", "Property", "Job" etc. and how they populate and do not populate to other areas. We lost some time there. Cons Currently would like to see: -Automatic emails for followup able to be sent without having to close a job -- just by marking it as complete. It would be ideal if you could set the frequency of this contact -- such as every time, once per month, once per quarter, etc. I don't have many cons off the top of my head. In my opinion it is a phenomenal value for what you get. Review Source Response from Jobber Software September 27, 2018 Thanks for your detailed review! We're so glad to have you on the team too. We'll be sure to share your suggestions with the team :) As always, just let us know if you need anything! BH Brad H. Owner Construction Used the software for: 2+ years ### "It's a Love/Hate relationship with Jobber" May 30, 2020 5.0 When I first started using Jobber over 5 years ago I was a raving fan. I told everyone I met that needed a CRM to use Jobber. Now it's mostly just disappointment. Jobber could take over the entire service industry if they had new leadership. If you are buying a CRM and never used one before, Jobber will seem like a gift from God. If you compare it to other CRM's, it's behind others in features. Pros Very clean and easy to use. The mobile app is top notch. Customer service is very friendly and helpful if you have a problem. Calendar is easy to use. It has quickbooks integration which is nice. Payment processing is easy and convenient for customers. Client portal is excellent. Cons This company likes to do things 90% of the way and the last 10% are always the features you need. I begged them for years to add zapier integration. They finally do (90%) but then they only offer a few triggers. The ones they don't offer are the ones you need (10%). Lead/sales funnel is non-existent. You'll have to use another software to track leads in a funnel. Time tracking for jobs (90%) doesn't add up total hours per employee (10%). I have to manually add up each employee's hours. This software has zero job costing reports. That completely blows my mind. Every single competitor has job costing. It is the most important thing to track in a service business. Here is the crazy thing, they had this feature in beta and then came out and said we aren't going to continue with it. They have forms and checklist for employees, but no way to report them back with ease. No way to require employees to use them on the job. The leadership of this company is scared to death of competition. They won't tell you anything that's on the books. No way to vote on features, know if any will ever become reality. The default response is. We'll let our development team know. Very limited mindset. Review Source Response from Jobber Software September 2, 2020 Hi Brad, we're sorry you feel this way about Jobber but we sincerely appreciate the feedback. With many different businesses in our community with different workflows and preferences, we do our best to provide solutions to the largest number of businesses we can, but know that unfortunately we can't always have features that every business wants. That being said, with no plans of slowing down soon, we're still working hard tp improve and grow as we certainly want to provide your business and others with more valuable features which we hope you will find increasingly valuable. Thanks again, Brad! CN Clayton N. CEO Chemicals Used the software for: 2+ years ### "Jobber user since early 2016" July 2, 2023 4.0 Jobber is great - Still needs improvement - We will continue to grow with Jobber! Pros Jobber is great & I love it. Since day one we have adapted & curtailed our layouts & formats to what Jobber has to offer - It has worked out very well! JOBBER IS GREAT! I strongly recommend Jobber! However, there are some things that I would love to see changed! Question No. 1 - "Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Question No. 2 - Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 \*\*\*I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) \*\*\*I wish Jober had stuff like this, I wish the accounting side of things was more diverse. Cons "Why can we not use BOLD, ITALIC, UNDERLINE, HIGHLIGHTING, ETC (Format options)?" I have been asking this for yrs!Can Jobers improve on the accounting side of things? For example: If a customer of ours has a credit of $200 (on their account) & we send them an invoice for $100.00 \*\*\*I would like to see this communicated to the customer better! - In British Columbia, our power company (BC Hydro) has a good format that will advise customers that no payment is required (Due to their credit) \*\*\*I wish Jober had stuff like this, I wish the accounting side of things was more diverse. I HATE IT WHEN JOBBER IS DOWN!!!!!!!!!!!!!!!!!!!!!!!!!! Review Source Response from Jobber Software July 5, 2023 Hi Clayton! Thanks for leaving us such a detailed review! We really appreciate the feedback you provided about text formatting and credits, and we will be sure to pass it along to the appropriate teams. We would love to be able to develop features based on all the suggestions provided to us, and we're always happy to take any feedback you have as it does help us better understand where we have room to grow. We can never make guarantees about updates, but please always feel welcome to share your ideas with us and know that we love to hear them! JD Joseph D. President Real Estate Used the software for: 2+ years ### "Jobber A Maybe for Business" September 24, 2022 3.0 Pros The software is ok, but has great online support. Cons Very poor features, like text communication to clients does NOT go into client communication on the client personal log/file. It is housed in the text platform in jobber. So you have to look into two area to find out all comm. on one client. Quote from Jobber support: With the texting service it is through an integration with Twilio, this is part of why it is separated. Were you specifically looking to search for a chat history with a client? Thank-you for sharing this, it sounds like you would like to be able to have the client communications sent out via text also populated into the communications folder under the client profile (similar to emails), I do apologize this isn't the case at the moment. However I will share this with our product developers to consider for future iterations. Also if you want to run a simple report like show me all my clients in Az. or Cal. Quote below from Jobber-support. "The report will show all clients and not just AZ. Unfortunately none of our reports are able to filter by ja specific a state/ area if you service multiple areas. The Excel document would have to be downloaded and filters created in Excel. I can understand how having this available would be important and I can pass this feedback along to our Product Development team." Review Source Response from Jobber Software October 11, 2022 Hello Joseph! Thank you for your review and feedback! Jobber is always updating and evolving, and we appreciate hearing how folks would like it to behave as this helps us understand what matters most to you. It looks like our Support team has sent your feedback to our development team and hopefully this can be something that is addressed in the future. Please feel welcome to reach out again if you have any other suggestions or feedback for us. We would love to hear from you! AS Anthony S. Owner Construction Used the software for: Less than 6 months ### "Beware of false advertising and predatory sales tactics!" January 13, 2023 1.0 Jobber unapologetically accepts and continues to employ false and/or misleading advertising regarding its integration with the accounting software QuickBooks.When raising this with a Customer Support Manager, I was advised that the wording was intentional, and he acknowledged that it was misleading and didn't represent the limitations of the product. Despite this acknowledgement, I was denied a refund because it's "against their policy."This could have all been avoided had I utilised the 14-day free trial. Unfortunately I opted against this because in using the free trial the website clearly stated that I would have forfeited a considerable discount (20%) on the annual fee (which, for a new, small business, this is significant).If you decide to proceed with this product, I URGE you to trial it and not purchase the product outright. Better yet, avoid the product entirely and go with a much more ethical business such as Tradify! Pros UI and UX. Easy to setup and navigate. Scheduler is effective at distinguishing between jobs / assigned employees. Cons The customer service, while generally polite and responsive, is dreadful. Actively acknowledging and endorsing the false and/or misleading information on their webpage regarding 2-way sync between it and the accounting software QuickBooks.The recurring job creation was also unnecessarily complex, requiring the user to specify a duration. There is no ability to specify no end date.Doesn't support B-Pay, and doesn't generate unique customer reference no.'s. Alternatives considered [Maidily](https://www.capterra.com/p/201538/Maidily/)[Tradify](https://www.capterra.com/p/152413/Tradify/) Reason for choosing Jobber Because of the purported 2-way sync between Jobber and QuickBooks. I since learned that the information presented was false and/or misleading and hence cancelled the subscription. Jobber has refused to provide a refund despite the false and/or misleading information. Review Source Response from Jobber Software January 18, 2023 Hi Anthony, we really appreciated that you took the time to provide us such a thorough review and we're sorry to hear that we could have done better when providing information about how our sync with QBO works. We see that the manager you spoke with has collected your feedback and we sincerely apologize for any confusion you may have. If you would like to discuss how to make use of Jobber for the remainder of your subscription, please feel free to reach out to us a 1-888-721-1115 opt 1, email support@getjobber.com, or send us a message through our live chat. Luis Enrique A. Lead Director, Retail Brand Marketing Health, Wellness and Fitness Used the software for: 6-12 months ### "Jobber manages and schedules very easily" May 15, 2023 4.0 Jobber has become an indispensable tool for our company. It facilitates route planning and scheduling. It allows all our members to visualize the work to be performed.... with short, medium and long term deadlines, in order to plan accordingly. The scheduling function simplifies the task of entering repetitive jobs quickly and easily. We also rely on reminder e-mails sent by the customer as an important form of communication with our customers. Pros It is extremely helpful to look at a customer's history and view upcoming visits along with work performed. The customer email reminders are helpful to our customers as it helps them know when we are coming and is an important touch point. Making my email personal was simple. The recurring work feature was the primary reason we chose Jobber. There is a lot of flexibility in scheduling recurring work. I like that I have the option to select the frequency (monthly, weekly or daily), plus a specific date or day of the week/month. Cons Jobber has links to some third party payment processors, but is not able to enable recurring payments with them. This would be helpful. Review Source Response from Jobber Software May 19, 2023 Hey Luis Enrique! It sounds like Jobber has been able to help with a lot of different areas of your business, which is always fantastic to hear! We're so thrilled to be able to help make communicating with your customers and staying on top of your schedule easy. We really appreciate your feedback about the third party payment processors and what those integrations look like too, and will make sure that reaches the appropriate team here. Thanks again! DN Debbie N. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Jobber from a Person who is not techie" February 1, 2023 5.0 Scheduling and dispatching: Jobber can automate scheduling and dispatching, saving time and reducing errors.Invoicing and payment processing: Jobber enables businesses to create and send invoices electronically and process payments quickly and securely.Customer communication: Jobber provides an efficient platform for communicating with customers, including scheduling appointments, sending reminders, and tracking customer history.Job tracking and reporting: Jobber provides real-time visibility into job progress and performance, enabling businesses to track and improve their operations.The benefits of using Jobber include:Increased productivity and efficiency: Jobber automates many time-consuming tasks, freeing up staff to focus on other important tasks.Improved customer satisfaction: Jobber enables businesses to provide better customer service and build stronger relationships with their customers.Better cash flow: Jobber streamlines invoicing and payment processing, helping businesses get paid faster and improve their cash flow.Enhanced visibility: Jobber provides real-time data and insights into job performance, enabling businesses to make informed decisions and improve their operations. Pros \-Jobber offers businesses a powerful suite of features that helps them manage their day-to-day operations more efficiently.-It provides users with easy-to-use interfaces that make it easy to create, manage and track jobs, estimates and invoices.-It also allows businesses to set up automated payment reminders and track customer history.-Jobber’s customer service is top-notch, with knowledgeable and friendly staff available to help with any questions or concerns. Cons \-It can be a bit expensive for businesses with lots of jobs and invoices to manage.-The user interface can be a bit clunky at times and may require some getting used to.-It is not suitable for businesses that need more complex job tracking or invoicing systems. Review Source Response from Jobber Software February 2, 2023 Hi Debbie! Thanks for taking the time to send us a review! Our goal is to help small businesses be successful and we're very happy to to hear that you are finding Jobber easy to use and that your experience with the Jobber team has been top-notch! If you ever have questions about how Jobber can help you with your workflow, always feel welcome to reach out to our support team. We are also happy to have a conversation with you to ensure that you feel like you are getting the most value out of your Jobber subscription. Thank you for letting us be a part of your team! Cheers! JH John H. Owner Chemicals Used the software for: 2+ years ### "Good but not great. Extremely slow to implement functional improvements" August 17, 2023 3.0 The biggest benefit for my industry is to have an all-in-one software that lets me manage clients, scheduling, billing, and reporting, and most importantly track and log my pesticide usage - which is a legal requirement for my industry. It does the first 4 things really well, but the chemical tracking is such a cumbersome, poorly designed abomination that I'll jump ship in a heartbeat the minute I can find a comparable CRM solution. Pros It's easy(ish) to get started. There's a lot to learn, like any software, but once you get used to it it's pretty good. Menus could be better, there's important features hidden in weird areas, but there's not so many different areas to explore that it's overwhelming.The ability to integrate a contact form into a website is a big one, it makes grabbing all of a customer's basic info a snap. Creating quotes, jobs, scheduling visits, invoicing, follow ups, all a snap.The mobile app is OK, could definitely benefit from improvements though. Hard to use an app that doesn't have any offline functionality whatsoever.Customer service is decent - though it used to be GREAT. Wait times are now very long, but the staff are all friendly and knowledgeable.The ability to create your own (service) reports and job forms to attach to visits is an important and useful feature for my industry. Attaching photos and other relevant files is quick and easy. Cons The short version of complaints is that Jobber devs simply don't listen. Ever. Years of submitting the same recommendations and complaints and nothing gets addressed. And I'm talking about fundamental critical changes that are vital to my industry, not cosmetic things or little bugs. But no, just the same lip service from the CS team "we'll certainly pass this along to our dev team". All they seem to be focused on improving is the offerings in their app marketplace, finding redundant integrations that no one is asking for or needs.Jobber is VERY expensive, which adds to the frustration of being ignored. If it fits your needs as is, great, but don't expect any changes.The mobile app can't be used properly offline. It won't even launch if there's no data. So if trying to access your schedule to find the address for your next appointment you'd better hope you took a screenshot of your day in the morning so you know where you need to go.Jobber doesn't push changes to client changes to QBO, instead it relies on making the changes in Quickbooks to be pushed to Jobber. We're using the CRM software as the primary tool to manage all aspects of client info, yet we have to open a completely different software to save changes to certain info.Pesticide use records. The whole thing is a mess, from top to bottom. Period.The system sends WAY too many emails to clients for various functions. I'm often marked as a spam sender and vital communcations are missed. Review Source Response from Jobber Software August 29, 2023 Hi there John! Thank you very much for taking the time to leave us a detailed review. Jobber has been, and continues to be, built on customer feedback and we acknowledge that suggestions that are provided to us might not come to fruition. We prioritize development based on customer impact to the majority, but we encourage you to keep sharing any ideas you have and check the Product Updates area for future changes. With our new app design, certain functions were created to allow for unsaved items to be stored until a connection has been restored. However, this is just a start and we know there is much more we can do! We'd also love to hear what your needs would be for further offline functionality. As for our sync with QBO, we are in the process of releasing a new version of the sync which will look at Jobber as the source of changes, so we also encourage you to reach out to us as migrations to this new sync is now available. Finally, with the emails that we send out to your customers, this can be refined and we'd also like to know more which ones they are finding to be noisy or annoying. We really want to stress how important it is for us to understand your needs and appreciate you sharing your thoughts. If you reach out to us, please be sure to mention that you left a Capterra review and we can speak to you directly about your feedback. Take care! OC Olivia C. Administrations Manager Consumer Services Used the software for: 1-2 years ### "Jobber Customer Support Employees Deserve a Raise" April 28, 2023 4.0 Pros Jobber definitely has a learning curve. Any time I have ever had a question, though, Jobber support has been ULTRA helpful. Now that I am comfortable with the software, I love it. The setup makes it so easy to see what needs to be done so I don't miss anything, and the step-by-step process makes quoting, scheduling, and invoicing very streamlined.I find myself going "Oh, cool, Housecall Pro wouldn't let me do that" often. Cons The top two main concerns are issues with multiple contacts under a profile and calendar colors. I have no way of knowing what phone number/email goes to who, and I have up to 7 numbers under some of our commercial accounts. I need to be able to custom label numbers/emails other than "Work, Mobile, Home" Calendar colors is the only thing I miss from Housecall Pro. I could enter the HTML color code which made it so much easier to tell people apart on the calendar. While I'm at it, I'd like to be able to click and drag things at 15 minute intervals instead of 30 minutes; that would save me so much time. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) I was not in any way a part of that decision but I believe it was monetary. Review Source Response from Jobber Software May 11, 2023 Hey Olivia! This was such a detailed review, so thank you so much for sharing this with us! It's so nice to know that our Support team was able to help make sure you were set up and feeling comfortable with Jobber and that you've now got everything in place so that you won't miss anything. Really appreciate you flagging those concerns to us too! Our Support team can definitely offer suggestions for both the contact info you're needing to be more clearly labelled and calendar colors, so feel free to reach out to us to chat more about those pieces. It'd be great to hear from you! Talk to a Capterra advisor for free and get results within 15 minutes.